Next-Level Leadership Seminar / Shift Manager Workshop
Pre-Work Guide
Next-Level Leadership Seminar / Shift Manager Workshop
Pre-Work Guide
Version 2.0 © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
Table of Contents About the Next-Level Leadership Seminar .................................................................. 1 About the Shift Manager Workshop............................................................................ 1 How to Get Ready for NLL/SMW ................................................................................. 2 Pre-Work Checklist ..................................................................................................... 3 Your Leadership Development Plan ............................................................................ 4 Leadership Goal Worksheet ........................................................................................ 6 Meeting with Your Manager ....................................................................................... 7 Area Map ................................................................................................................... 8
Pre-Work Guide
About the Next-Level Leadership Seminar The Next-Level Leadership (NLL) seminar is a five-day event for nuclear shift managers, superintendents, and other managers at the second level of management at their nuclear station. In this seminar, participants develop a personalized leadership development plan, practice techniques for coaching, inspiring, and influencing others, learn about strategic thinking and their influence on safety culture, and have many opportunities to benchmark their ideas and issues with their peers at other stations. The NLL seminar emphasizes the unique role of the Next-Level Leader, as a pivotal person between the people who make the decisions and the people who do the work. As a framework for the leadership principles discussed in the seminar, we refer to The Five Practices of Exemplary Leadership®, from the book The Leadership Challenge by James M. Kouzes and Barry Z. Posner. This book is not required reading for the seminar. 1
About the Shift Manager Workshop The Shift Manager Workshop (SMW) is an additional three-day event for Shift Managers. Building on the work done in NLL, participants in the SMW run simulator activities on decisionmaking and leadership techniques, and discuss issues unique to Shift Managers. In preparation for an in-depth discussion on influencing others at all levels of the organization, SMW participants will receive The 360° Leader Workbook by John C. Maxwell, and make a presentation on the book during the workshop. A copy of The 360° Leader Workbook will be given to you at the beginning of the NLL seminar. The Shift Managers will meet, during the NLL week, for a detailed briefing of the Shift Manager Workshop. All attendees of the Shift Manager Workshop attend the Next-Level Leadership seminar the preceding week, for a total of eight consecutive work days of training.
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The Five Practices of Exemplary Leadership® is a registered trademark of John Wiley & Sons, Inc. www.leadershipchallenge.com
Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
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Pre-Work Guide
How to Get Ready for NLL/SMW This guide will walk you through everything you need to have a powerful training experience. Use the checklists and worksheets in this Pre-Work Guide, and bring your filled-out copy with you in either print or electronic format. Most of the pre-work centers around a meeting with your manager. This guide includes a list of topics to discuss in that meeting. You will want to have the meeting at least two weeks before your seminar.
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Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
Pre-Work Guide
Pre-Work Checklist Please complete the following pre-work assignments to get the most out of NLL. Tip: Read through the entire checklist and review the related pages of this guide before you meet with your manager.
Pre-work Assignment
Time Frame
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Schedule meeting: Today
Schedule a meeting with your manager. During this meeting, you’ll discuss several of your other pre-work tasks, and agree on your objectives for attending NLL. Before the meeting, read this guide to prepare. While you’re together, schedule your follow-up meeting after the seminar.
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Hold meeting: About two weeks before NLL.
1 hour
See page 7 for a sample meeting agenda.
Schedule follow-up meeting for after the seminar.
Set a leadership development goal to work on during the seminar.
One to two weeks before NLL.*
Based on a current and relevant leadership challenge that you face, set a development goal that will help you to resolve that challenge. Throughout the week you will gather ideas and recommendations on how to develop your skills, and you will have several opportunities to benchmark with peers and mentors.
15 minutes or during your manager meeting.
See page 4 for detailed instructions. Fill out the “Leadership Goal Worksheet” on page 6. Discuss this in your manager meeting. 3
Bring this completed guide with you to your NLL Seminar.
We will refer to it frequently during the seminar. * To get the most benefit from the exercises in the seminar, bring issues that are real, current, and unresolved.
Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
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Pre-Work Guide
Your Leadership Development Plan During the week, you will work on your personal plan for developing yourself as a leader. By the end of the seminar, you will have a list of ideas, recommendations, and actions that will help you to carry out that plan.
Leadership Development Goal When you meet with your manager before the seminar, agree on an actionable leadership goal to focus on during the seminar. After the seminar, you will meet again with your manager to review your action plan for achieving that goal.
People-Related Challenges What makes a goal a “leadership” goal? The outcome of achieving your leadership goal will be visible in how you influence or relate to people. It is not a technical goal, such as a completing project, or improving the status of a performance indicator. However, many technical issues can be addressed with effective leadership. If you are dealing with a critical technical issue, consider how a different approach in your leadership could impact that issue.
Desired Future State Typically, we think of problems in terms of their negative impact; for example: “I spend too much time mediating conflicts.” But to address a problem, especially when it’s a people-related issue, it’s effective to envision the desired future state. When others also envision that future state, they can contribute to the solution. Express the accomplishment of your leadership goal in terms of what you want to see, hear, and experience in your desired future state.
Forward-Looking Question Throughout the week, you will have several opportunities to ask your peers for their ideas, experience, and recommendations that can help you reach your future state. Prepare for these opportunities by crafting a short, positive, forward-looking question that you will use to solicit recommendations. The question will begin with, “What actions can I take …?”. Use this question to put action between your challenge and your desired future state. Think about what needs to happen to bring the future state about. Beware of phrases such as “instead of,” “so that I won’t,” and other negatives that describe the current state. Turn these around to describe what will be observable in the future state. 4
Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
Pre-Work Guide
Your Leadership Development Plan (continued) Leadership Development Goal Examples Here are some examples of turning challenges into goals. Example #1 • •
• •
Challenge: Groups within my organization have inconsistent understandings of the expectations of the station. Future State: I want to be able to pull any two workers aside, ask them about the station’s expectations of their performance, and hear the same answer. I want to see my First-Line supervisors to work together to bring this about and keep it going. Goal: I want to be a better communicator, so that the people I lead are working together to meet the expectations of the station. Forward-Looking Question: What actions can I take to lead the First-Line supervisors in my group to establish and reinforce standards that are consistent and aligned with the station’s expectations?
Example #2 • •
• •
Challenge: There is too much conflict among my team members. Future State: I want people to stop coming to my office to resolve disputes that they could work out for themselves. I want to observe my people to listening to each other and collaborating. Goal: I want to learn how to build trust and relationships among my team members. Forward-Looking Question: What actions can I take to foster an environment of trust and collaboration, so that people in my group will listen to each other and collaborate?
Example #3 • •
• •
Challenge: I have received feedback that people on my team feel micromanaged. Future State: I want to “let go” of the details so that I have more time for other work. I want to see my First-Lines get a level of performance out of their people that meets my standards. Goal: I want to improve my ability to think strategically, and also my ability to coach my First-Lines on how to improve their teams’ performance. Forward-Looking Question: What actions can I take to elevate the performance standards of my First-Lines, and also enable them to lead their own people, so that I can focus on higher-level goals?
Next-Level Leadership Seminar / Shift Manager Workshop
© 2016 Institute of Nuclear Power Operations. All Rights Reserved.
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Pre-Work Guide
Leadership Goal Worksheet Use this worksheet to state your goal and formulate your forward-looking question. Leadership Challenge— A current issue involving people and their behavior and feelings: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________
Future State— Observable indicators that the challenge is resolved: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________
Goal— The skills and abilities I want to develop, so I can bring this future state about: ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________
Forward-Looking Question—“What actions can I take to …” _______________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ You will develop a Leadership Development Action Plan during the seminar.
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Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
Pre-Work Guide
Meeting with Your Manager NLL participants get more out of the seminar when they prepare themselves to apply what they learn. By meeting with your manager before and after the seminar, you will get the support you need to make changes and undertake new initiatives that come out of NLL. Here is a checklist of the topics to discuss with your manager before the seminar. Refer to the preceding pages of this guide for additional details.
Leadership Challenge See instructions on page 4, and the “Leadership Goal Worksheet” on page 6. What people-related issue can I work on during the seminar? • • •
What changes in the behaviors and feelings of people would make a significant impact? Which current issues can be addressed using more effective leadership? How can I improve my leadership to bring value to the organization, department, or station?
What is the desired future state? • •
What will I be able to observe when this issue is resolved? What do I want? What do we want?
What forward-looking question can I use to ask for ideas and recommendations during the seminar? • •
What kinds of actions can I explore, which will lead to the desired outcome? Start with: “What actions can I take …?”.
Other Objectives What other objectives can I meet, or benefits can I gain, from attending this seminar? Schedule a follow-up meeting the week after NLL. Your seminar materials will include a checklist of items to discuss in your post-seminar meeting.
Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
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Pre-Work Guide
Area Map Directions to INPO from the Airport The Hartsfield International Airport is located approximately 22 miles south of INPO.
EMBASSY SUITES
Traveling from the Rental Car Center, continue on to Rental Car Center Parkway and turn right on to Airport Blvd. At the first traffic light, turn right on Riverdale Rd. and turn right on to I-85 SOUTH. Keep right at the first fork; follow signs for I-85/I-285/Birmingham/ Montgomery. Keep left at the second fork, follow signs for Interstate 285 N/Birmingham/ Chattanooga and merge onto I-285, NORTH. Stay on I-285 to take exit 19, US-41, Cobb Parkway stay in the right two lanes. Turn right onto Highway 41, and then turn left at the second traffic light onto Galleria Parkway. INPO is the first building on the right. If going north on I-75, take Exit 258, Cumberland Boulevard. Make a left onto Cumberland Boulevard. Turn right at the first traffic light onto Cobb Galleria Parkway. At the second traffic light, turn left onto Akers Mill Road. Turn right at the first traffic light onto Galleria Parkway. INPO is the first building on the left. If going south on I-75, take the 285 West exit. From that exit ramp take the Cobb Parkway (US 41) exit. Turn left (south) onto Cobb
Walking to INPO from the Embassy Suites Turn left onto Akers Mill Road. At the first stop light, turn right (Galleria Dr.). The INPO building is the first building on the left (copper colored). You can enter the building through the first floor of the parking garage. The INPO building is approximately a 5-minute walk from the Embassy Suites.
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Next-Level Leadership Seminar / Shift Manager Workshop © 2016 Institute of Nuclear Power Operations. All Rights Reserved.
