A Position Profile ....................................................

Senior Director Product Development

Cleveland Clinic Cleveland, Ohio

Defining and refining leadership.

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Table of Contents SECTION 1

Overview Cleveland Clinic

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Mission Statement

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Objectives

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Founder’s Vision

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Statement of Values

2

Commitment to Principles

2

Furthering Patient Care

3

Commitment of Physicians

3

Business Ethics

3

Facts and Figures

4

Executive Biographies

5

SECTION 2

Position Description Reporting Relationship

8

Principal Accountabilities

8

Experience and Qualifications

9

Complexity of Work

10

Personal and Professional Attributes

10

Opportunity Assessment

10

SECTION 3

Community Information Cleveland, Ohio

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SECTION 4

Furst Group © 2016, Furst Group. All rights reserved.

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Cleveland Clinic

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he Cleveland Clinic is a not-for-profit multispecialty academic medical center that integrates clinical and hospital care with research and education. Since its founding in 1921, Cleveland Clinic has been a leading medical innovator. Its discoveries have saved millions of patients’ lives, and many are standard practice in medicine today.

The successful pursuit of the mission of Cleveland Clinic depends upon effective leadership. The information presented here is intended to explain its governance practices, and in particular, the composition, structure, and responsibilities of the Cleveland Clinic governing boards. The Board of Directors is the primary governing body of Cleveland Clinic. The Board of Trustees serves in an advisory role to the Board of Directors. In addition, the Board of Governors, composed primarily of physicians, oversees the medical and surgical activity of Cleveland Clinic. Its policies, modeled on good governance principles for non-profit corporations, are consistent with legal requirements and help ensure that it fulfills its mission for the benefit of the community.

Mission Statement The mission of Cleveland Clinic is to provide better care of the sick, investigation into their problems, and further education of those who serve.

Objectives In order to carry out its mission and foster the group practice of medicine, Cleveland Clinic focuses on the following objectives:      

Excel in specialized medical care supported by comprehensive research and education Develop, apply, evaluate and share new technology Attract the best qualified medical, scientific, and support staff Excel in service Provide efficient access to affordable medical care Ensure that Cleveland Clinic quality underlies every decision

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The Founder’s Vision The vision of Cleveland Clinic: Striving to be the world’s leader in patient experience, clinical outcomes, research, and education. When Cleveland Clinic welcomed its first patients on February 28, 1921, its mission was clearly in place: “Better care of the sick, investigation into their problems, and further education of those who serve.” The doctors who founded Cleveland Clinic, drawing from military medicine, believed in diverse specialists working and thinking as a unit. This kind of cooperation, efficiency, and shared vision has fostered excellence in patient care, research, and education. These principles endure today at Cleveland Clinic, a non-profit group practice.

Statement of Values Cleveland Clinic was established by visionary leaders who believed in simple, guiding principles. Six fundamental values form the foundation of the Cleveland Clinic’s culture: 

Quality. We maintain the highest standards and achieve them by continually measuring and improving our outcomes.

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Innovation. We welcome change, encourage invention, and continually seek better, more efficient ways to achieve our goals.

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Teamwork. We collaborate and share knowledge to benefit patients and fellow caregivers for the advancement of our mission.

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Service. We strive to exceed our patients’ and/or fellow caregivers’ expectations for comfort and convenience.

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Integrity. We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect, and transparency.

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Compassion. We demonstrate our commitment to world-class care by providing a caring and supportive environment for our patients, patients’ families and fellow caregivers.

Commitment to Principles Cleveland Clinic is committed to principles as presented in the United Nations Global Compact, a strategic policy initiative for businesses that are committed to aligning their operations and strategies with universally accepted principles in the areas of human rights, labor, environment, and anti-corruption. With more than 10,000 corporate participants and other stakeholders from over 130 countries, it is the world’s largest voluntary corporate citizenship initiative.

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Furthering Patient Care Biotechnology companies require physician investigators and patient participants in clinical trials to gain government approval of new products. Even before a product is ready for a clinical trial, development of breakthrough medicines and new medical procedures requires participation and input from practicing physicians and experienced scientific researchers. Cleveland Clinic believes that medical innovation significantly benefits patient care. At the same time, it recognizes that innovation must be managed with extraordinary sensitivity and transparency. Cleveland Clinic is fully committed to a process that ensures integrity in innovation and places the interests of its patients first.

Commitment of Physicians Cleveland Clinic maintains comprehensive conflict of interest policies and procedures for staff physicians and other employees that are designed to ensure that all potential conflicts are clearly visible, promptly considered, and properly addressed by Cleveland Clinic officials. Its policies require staff physicians to regularly disclose and update interests that may pose a conflict. These interests are then formally reviewed by one or more authorities within Cleveland Clinic, such as the IRB, the Institutional Animal Care and Use Committee, the Professional Staff Conflict of Interest Committee, and the Trustee Conflict of Interest Committee. Cleveland Clinic policies and procedures also govern disclosure of interests to research subjects and the scientific community, as well as consulting, advisory, and other financial relationships between staff physicians and healthcare companies. As part of Cleveland Clinic’s annual disclosure process, all staff physicians pledge compliance with its conflict of interest policies.

Business Ethics Cleveland Clinic is consistently recognized by U.S. News and World Report to be among the top five hospitals in the nation. In partnership with the Department of Physical Medicine and Rehabilitation, an integrated academic practice model, Cleveland Clinic is linked with its main campus, eight acute care hospitals, over 50 outpatient therapy venues, and skilled nursing facilities. Cleveland Clinic’s Center for Connected Care also offers continued rehabilitation options in Home Care. Patients benefit from innovative rehabilitation strategies provided by a unified academic faculty, with access to the full range of specialty consultants, sophisticated laboratory and imaging resources, and Cleveland Clinic treatment protocols and care paths. The Board of Directors is the primary governing body of Cleveland Clinic. The Directors are responsible for Cleveland Clinic’s operations and affairs. The Board of Directors is also responsible for ensuring that Cleveland Clinic is organized, and at all times operated consistent with its charitable mission and its status as an Ohio non-profit corporation and tax-exempt charitable organization.

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Currently, there are 21 members of the Board of Directors. The Board is comprised of dedicated community leaders who are selected on the basis of their expertise and experience in a variety of areas beneficial to the Cleveland Clinic Health System. Board members serve as volunteers and are not compensated for their services. The Board also includes three physicians who are members of Cleveland Clinic’s Professional Staff.

Facts and Figures Patient Care Total Visits Acute Admissions Outpatient Observations Surgical Cases Physicians and Scientists Nurses Employees Full-Service Family Health Centers Regional Hospitals Operating Revenue

6.62 million 164,704 58,066 208,807 3,432 14,107 49,166 18 9 $7.2 billion

Education Residents and Fellows in Training Accredited Training Programs

1,888 74

Research Total Grant and Contract Revenue Total Federal Revenue

$166 million $104 million

*Statistics reflect 2015 figures.

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Executive Biographies Delos M. Cosgrove, MD President and Chief Executive Officer Dr. Delos M. Cosgrove first joined Cleveland Clinic in 1975. As CEO, Dr. Cosgrove presides over an $8 billion healthcare system comprised of the Cleveland Clinic, nine regional hospitals, 21 family health and ambulatory surgery centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Toronto, and Cleveland Clinic Abu Dhabi. Under his leadership, Cleveland Clinic has consistently been named among America’s top five hospitals (U.S. News & World Report) and is one of only two hospitals named among “America’s 99 Most Ethical Companies” (Ethisphere Institute). Dr. Cosgrove received his medical degree from the University of Virginia School of Medicine in Charlottesville and completed his clinical training at Massachusetts General Hospital, Boston Children’s Hospital, and Brook General Hospital in London. His undergraduate work was at Williams College in Williamstown, Massachusetts. He was a surgeon in the U.S. Air Force and served in Da Nang, Republic of Vietnam as the Chief of U.S. Air Force Casualty Staging Flight. He was awarded the Bronze Star and the Republic of Vietnam Commendation Medal. Joining Cleveland Clinic in 1975, Dr. Cosgrove was named chairman of the Department of Thoracic and Cardiovascular surgery in 1989. Under his leadership, Cleveland Clinic’s heart program was ranked No. 1 in America for 10 years in a row (U.S. News & World Report). He has published nearly 450 journal articles, book chapters, one book, and 17 training and continuing medical education films. He performed more than 22,000 operations and earned an international reputation for expertise in all areas of cardiac surgery, especially valve repair. As an innovator, Dr. Cosgrove has 30 patents filed for developing medical and clinical products used in surgical environments. Dr. Cosgrove is a sought-after speaker worldwide. He has addressed the Senate Health, Education, Labor, and Pensions Committee in Washington, D.C. He is regularly quoted and featured in national magazines and newspapers, including a cover story in Time, and major articles in Newsweek, the New York Times, and the Washington Post. He has appeared on CNN, Fox, MSNBC, NBC, CBS, “The Charlie Rose Show” on PBS, and other national media outlets. The recipient of Cleveland Clinic’s Master Clinician Award, Innovator of the Year Award, and Lerner Humanitarian Award, Dr. Cosgrove is also a member of Cleveland Medical Hall of Fame and Cleveland Business Hall of Fame. In 2007, he was named Cleveland Business Executive of the Year by the Sales and Marketing Executives of Cleveland, and Castle Connolly’s National Physician of the Year. He also received the Woodrow Wilson Center Award for Public Service as well as Harvard Business School’s Award from HBS Alumni, Cleveland, and the Humanitarian Award of the Diversity Center of Northeast Ohio. Dr. Cosgrove topped Inside Business’s “Power

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100” listing for Northeast Ohio, and is highly ranked among Modern Healthcare’s “100 most powerful people in healthcare” and “most powerful physician executives.”

Steven C. Glass Chief Financial Officer and Treasurer Mr. Steven C. Glass is the Chief Financial Officer of the Cleveland Clinic. He joined the Cleveland Clinic in 2002 as the Controller and Chief Accounting Officer and served in that role until 2005, when he assumed his current role. Mr. Glass is responsible for all financial operations of the Cleveland Clinic Health System, which includes 11 owned hospitals and 2 managed hospitals, and over 3,000 employed physicians in the Cleveland Clinic Medical Group. The Clinic has operations in Ohio, Florida, Nevada, Canada, and the United Arab Emirates. Prior to joining the Cleveland Clinic, Mr. Glass was the Vice President of Finance for MedStar Health, where he spent 14 years serving in various roles during its growth through mergers and acquisitions during the mid-1990s. Mr. Glass received a Bachelor of Science degree in Accounting from Towson University and is a Certified Public Accountant. He is a member of the American Institute of Certified Accountants, Ohio Society of Certified Public Accountants, Healthcare Financial Management Association, Health Management Academy, and a Board Member of the Ohio Hospital Association.

Kevin B. Sears Executive Director, Market Network Services Mr. Kevin B. Sears currently serves as the Executive Director of Market Network Services for the Cleveland Clinic. In this role, Mr. Sears oversees all relationships with payers and employers both domestically and overseas. Prior to joining the Cleveland Clinic, Mr. Sears has held several senior positions in both the public and private sectors. Some of these positions include Senior Vice President of Payer Strategy and Product Development at Trinity Health, Senior Advisor to the Director of CMS’s Innovation Center, and Vice President of Network Management for Coventry Healthcare. Mr. Sears has a Bachelor’s Degree in Philosophy from Brigham Young University and a Master’s Degree in Healthcare Administration from the Ohio State University. Mr. Sears currently resides in Atlanta, Georgia, with his wife, Gail, and they have five children.

Karen Mihalik Senior Director, Market and Network Services Ms. Karen Mihalik is Senior Director, Market and Network Services at the Cleveland Clinic. Ms. Mihalik has been with the Cleveland Clinic for 22 years serving in progressive roles in Revenue Cycle Management and has recently transitioned to Market and Network Services to focus on payer operations and strategic implementations. Ms. Mihalik started her career at Ernst & Young and is a Certified Public Accountant.

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She earned a Master’s of Business Administration with a graduate specialization in Health Care Administration and a Bachelor’s of Business Administration, both from Cleveland State University. Ms. Mihalik has served in various leadership and committee roles for the Northeast Ohio Chapter of the Healthcare Financial Management Association, including chapter president in 2007/2008. She earned her certification (CFHP) in 2008. In the community, Ms. Mihalik is on the board of the Northern Ohio Chapter of the Leukemia & Lymphoma Society, and has also served as treasurer of her church.

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Position Description

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he Senior Director of Product Development will be a strategic product development leader who will help drive organic growth throughout the organization, developing products that are compelling and have a value proposition across their targeted market.

Reporting Relationship The Senior Director, Product Development will report to the Executive Director, Market Network Services and will build a team of industry professionals in support of the function.

Principal Accountabilities 

Conduct market strategy research and competitive intelligence.

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Identify emerging market trends, product innovations, and competitive product actions within and outside of organization’s markets.

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Understand product performance and implications/opportunities of the product portfolio.

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Work with key stakeholders to understand product portfolio needs.

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Understand regulatory opportunities and challenges as they relate to the product portfolio.

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Design the product portfolio across all Cleveland Clinic markets.

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Create product portfolio across segments and product category, ensuring they meet organization’s performance targets and are in support of the organization’s strategy.

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Value the opportunity through product portfolio design.

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Work with internal stakeholders to design and refine the product portfolio, including timing, operational, clinical, regulatory, and other issues that must be addressed.

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Define standard processes to manage and launch products.

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Define standards and develop playbook for successful preparation, negotiation, and implementation of product proposals.

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Develop or acquire tools to enable organization to meet the requirements of the playbook.

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Develop and maintain relationships with counterparts in customers (employers, payers, government, etc.) to develop innovative products.

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Adapt product designs to meet local needs in collaboration with Cleveland Clinic’s U.S. and international affiliates.

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Develop a detailed business case for each product under consideration in the market.

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Develop an implementation plan to integrate product concepts into local markets.

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Design the network required to support each product.

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Develop a comprehensive payer strategic plan for each Cleveland Clinic affiliate that is refreshed every two to three years and that spans all lines of business and product offerings.

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Provide recommendations for what products to offer payers, prioritizing payers and implications for the market as a whole.

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Provide recommendations for employers, including which employers to target with products and what types of products should be offered.

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Identify and analyze strategic opportunities outside of standard payer contracts on an asneeded basis.

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Performs other duties as assigned.

Experience and Qualifications 

Bachelor’s degree required with strong preference given to an advanced degree.

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A minimum of 10 years of experience in any of the following is required: o Product development o Product management o Provider network development o Sales and marketing

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A minimum of five years in an entrepreneurial or new product development capacity.

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Experience in healthcare (employer benefits preferred).

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Complexity of Work This position requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. The individual must be able to work in a stressful environment and take appropriate action.

Personal and Professional Attributes The following knowledge, skills, and abilities will be required to be successful in this position: 

Entrepreneurial with a history of leading new program launches and a successful personal track record.

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Collaborative approach and ensure appropriate buy-in from a large number of key stakeholders.

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Effective communicator and open to learning from others and rethinking current efforts.

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Excellent problem solving and communications skills; solid business instincts.

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Significant experience in business planning, new product development, and strategy is desirable in this role.

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Proven leadership skills and the ability to take ownership for results.

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Demonstrated ability to lead projects as well as ability to work independently.

Opportunity Assessment This is a highly visible and strategic role with a world renowned healthcare institution and represents an opportunity for a managed care leader who has successfully designed and led organizational transformation through product design and development. This position will be challenged to drive organic growth through product initiatives in the areas of Medicare Advantage, commercial small group, and individual, public, and private exchanges, with a special focus on the adequacy of the networks and capabilities of the organization, crafting products that are compelling and have a value proposition across the targeted market.

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Community Information

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he Senior Director of Product Development position will be located in Cleveland, Ohio. As you will read, Cleveland is a community of choice for many good reasons.

Cleveland, Ohio Cleveland is the second-largest city in Ohio, located on the shores of Lake Erie. Cleveland has a vibrant arts scene with lively theatre, a world-renowned orchestra, opera, and art museum. It is a major sports town, with professional baseball, football, and basketball teams. It offers excellent opportunities to bike, hike, kayak, fish, and sail. This friendly city enjoys a multitude of different ethnicities and celebrates its rich heritage with picnics, neighborhood festivals, gallery exhibits, and parades. Cleveland is proud of the part it played in rock music history and continues that legacy through an abundance of live music clubs and the Rock and Roll Hall of Fame and Museum. Ranked as one of the country’s most livable cities, Cleveland is a mid-sized city that gets high marks for:     

thriving healthcare and biotechnology industries, lively arts and cultural scene, low cost of living, four-seasons climate, and wealth of natural resources.

Cleveland has been recognized as a hot new dining city, and it has long been renowned for its arts scenes in neighborhoods such as Tremont, Ohio City, and Collinwood. From AfricanAmerican theater at Karamu House and Indie concerts at the Beachland Ballroom to Friday night polka-rock in Gordon Square and Saturday-morning shopping at the West Side Market,

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opportunities abound for busy life. Plus, we can’t forget the Playhouse Square, the country’s largest performing arts center outside of New York City.

Education The Cleveland Metropolitan School District is the second-largest K–12 district in the state, with 96 schools and an enrollment of 38,725 students during the 2015–2016 academic year. It is the only district in Ohio that is under direct control of the mayor, who appoints a school board. Cleveland is home to a number of colleges and universities. Most prominent among these is Case Western Reserve University, a world-renowned research and teaching institution located in University Circle. A private university with several prominent graduate programs, Case was ranked 37th in the nation in 2016 by U.S. News & World Report. University Circle also contains Cleveland Institute of Art, the Cleveland Institute of Music, and the Ohio College of Podiatric Medicine. Cleveland State University (CSU), based in downtown Cleveland, is the city’s public four-year university. In addition to CSU, downtown hosts the metropolitan campus of Cuyahoga Community College, the county’s two-year higher education institution, as well as Myers University, a private four-year school that focuses on business education.

Sports and Recreation Greater Cleveland offers plenty of thrilling sports action and exciting outdoor recreation. Professional sports teams include Cleveland Browns (NFL), Cleveland Cavaliers (NBA), Cleveland Indians (MLB), and the Lake Erie Monsters hockey team (AHL). Sport fishing, kayaking, swimming, boating, parasailing, scuba diving, jet skiing, and canoeing can all be enjoyed on Lake Erie, and fly fishermen can cast for steelhead trout, salmon, and bass on three nearby rivers. A combined 52,000 acres of national parkland and city parks are enjoyed by residents, as are more than 275 miles of biking trails in northeast Ohio. If golf is your game, Cleveland has many great golf courses scattered throughout the city. Family adventures might include a visit to an amusement park, science center, museum of natural history, a farm park, Amish tours, or the zoo and rainforest. Winter sports include tobogganing, sledding, and cross-country and downhill skiing.

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Arts and Entertainment Huntington Beach Considered one of the cleanest beaches in the country and the best on Lake Erie, Huntington Beach gives residents opportunities to swim, play in the sand, and take in the view. During the summer months, lifeguards are on duty and an ice cream stand opens up for everyone to enjoy.

The Rock and Roll Hall of Fame and Museum The Rock and Roll Hall of Fame and Museum, Inc. opened its doors in 1995 in downtown Cleveland, Ohio. This not-for-profit organization exists to engage, teach, and inspire through the power of rock and roll. It carries out this mission through its operation that collects, preserves, exhibits, and interprets this art form and through its library, archives, and educational programs.

The Warehouse District The downtown Warehouse District attracts young professionals and modern families looking for excellent dining options, vibrant nightlife, and great shopping. Many of the area’s historic buildings have been gutted and turned into luxurious living spaces while maintaining the character of the neighborhood that overlooks Lake Erie.

The Playhouse Square Theatre The Playhouse Square Theatre is an exciting and entertaining destination. As the country’s largest performing arts center outside of New York, the mission of this theatre and playhouse is to present and produce a wide variety of quality performing arts, thereby advancing arts education and strengthening the

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economic vitality of the region. This performing arts center attracts more than 1 million guests per year to its 1,000-plus annual events. Big-name shows such as ‘The Phantom of the Opera’ and ‘Steel Magnolias’ have graced the stage at this amazing venue.

West Side Market Cleveland’s oldest public market is home to over 100 vendors offering meats, seafood, fruits, vegetables, baked goods, dairy products, flowers, ready-to-eat foods, spices, and nuts.

Cedar Point Amusement Park Opened in 1870, Cedar Point is America’s secondoldest operating amusement park. It is the only amusement park in the world with five roller coasters over 200 feet tall. Located about an hour west of Cleveland on a Lake Erie peninsula in Sandusky, Ohio, Cedar Point estimated 3.5 million visitors attended the park in 2015. It received the “Golden Ticket Award” for Best Amusement Park In The World from Amusement Today for 16 consecutive years from 1997 to 2013.

For more information about Cleveland, please visit the following websites: http://www.positivelycleveland.com/home http://www.city.cleveland.oh.us/

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Furst Group

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urst Group is in its fourth decade of providing leadership solutions for the healthcare and insurance industries. Our experience in evaluating talent, structure, and culture helps companies align their organizations to execute their strategic initiatives.

Our talent and leadership solutions provide a comprehensive array of retained executive search and integrated talent management services, from individual leadership development to executive team performance to organizational/cultural assessment and succession planning. Our clients include hospitals and health systems, managed care organizations, medical group practices, healthcare products and services companies, venture capital- or equity-backed firms, insurance companies, integrated delivery systems, and hospice and post-acute care businesses. Furst Group recognizes partnerships are the cornerstone of our business. In today’s competitive talent environment, having a defined process that provides clients and individuals with clarity and feedback throughout the entire job search is paramount to our business model. We take extra steps to ensure candidates:      

Understand the nuances of a particular position or organization. Are prepared for interviews and conversations. Have access to interview and travel schedules. Are provided timely feedback. Remain in our database for future contact. Value diversity and the principles and ethics practiced by our client organizations.

We look forward to working with you as a potential candidate for the Senior Director, Product Development position for Cleveland Clinic in Cleveland, Ohio. For additional information on Furst Group, please visit our website at www.furstgroup.com. To learn more about this particular position, please call (800) 642-9940 or contact: Kevin Reddy [email protected] Sue Jaeger [email protected] NOTICE: The “position profile” information contained in this document has been created by Furst Group based on information submitted and/or approved by its client. As such, the position profile should not be viewed as constituting an all-inclusive description of the subject position’s functions and/or responsibilities. Similarly, any information provided in the position profile regarding the community in which the client resides, the client’s market, products, and/or services and its environment or culture is provided only as an overview on such matters. In submitting this position profile, Furst Group makes no representations or warranties regarding the completeness and/or accuracy of the duties, functions, environments, etc., that are described. Specific information regarding the position’s requirements, compensation, benefits, and other terms and conditions must originate directly from the client (including any resources that the client may make available; e.g., handbook, job descriptions, benefit booklets, etc.). This position profile does not constitute an offer of employment and should not be construed as such.

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