Security Center Release Notes 5.2 SR2 Click here for the most recent version of this guide.
Copyright notice © 2013 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc.’s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document’s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end-user license agreement. "Genetec", "Omnicast", "Synergis", "Synergis Master Controller", "AutoVu", "Federation", "Stratocast", the Genetec stylized "G", and the Omnicast, Synergis, AutoVu and Stratocast logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. "Security Center", "Security Center Mobile", "Plan Manager", "Stratocast" and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice.
Document information Document title: Security Center Release Notes 5.2 SR2 Document number: EN.500.001-V5.2.C2(4) Document update date: June 18, 2013 You can send your comments, corrections, and suggestions about this guide to
[email protected].
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Contents Security Center 5.2 SR2 Release Notes What’s new in Security Center 5.2 SR2
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What’s new in Security Center 5.2 SR1
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Synergis access control enhancements .
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Omnicast video surveillance enhancements.
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Arecont enhancements .
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Axis enhancements .
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Basler enhancements
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Bosch enhancements
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Hikvision enhancements
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Panasonic enhancements
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Sony enhancements
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AutoVu LPR enhancements
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New supported video units in Security Center 5.2 SR2 .
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What’s new in Security Center 5.2 GA General enhancements .
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Config Tool enhancements .
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Security Desk enhancements
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Synergis access control enhancements .
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Omnicast video surveillance enhancements.
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Panasonic enhancements
Axis enhancements .
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AutoVu LPR enhancements
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Plugin enhancements .
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New supported video units in Security Center 5.2 GA .
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Resolved issues in Security Center 5.2 SR2
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Resolved issues in Security Center 5.2 SR1
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Resolved issues in Security Center 5.2 GA
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Known issues .
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Limitations
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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System requirements .
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Supported video units.
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Supported HID units .
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Supported HID controller firmware
Supported HID interface module firmware .
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Supported HID EVO controller firmware
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Supported modules for Edge EVO controllers .
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Supported SMC units .
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Supported intrusion detection units .
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Supported Bosch intrusion detection devices
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Supported Honeywell Galaxy intrusion detection devices Supported languages .
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Upgrading from earlier versions of Security Center .
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Upgrading from Synergis 2.1 .
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Migrating from AutoVu 4.3 .
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Security Center compatibility .
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Omnicast compatibility .
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Sharp 10.0 compatibility .
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Security Center backward compatibility .
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Security Center backward compatibility requirements .
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Backward compatibility between Security Center roles .
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Backward compatibility with Security Desk tasks
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Migrating from Omnicast.
Sharp 9.0 compatibility
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About the documentation in this release .
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Documents updated
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Documents added .
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Documentation languages .
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Where to find product documentation .
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Technical support
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gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center 5.2 SR2 Release Notes Security Center is the unified security platform that seamlessly blends Genetec's IP security and safety systems within a single innovative solution. The systems unified under Security Center include Genetec's Omnicast IP video surveillance system, Synergis IP access control system, and AutoVu IP license plate recognition (LPR) system. Security Center 5.2 SR2 is a service release that fixes a major issue found in the field. This document describes the release in detail, and provides late-breaking or other information that supplements the Genetec Security Center documentation.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
1
What’s new in Security Center 5.2 SR2
What’s new in Security Center 5.2 SR2 There are no new features for Security Center 5.2 SR2.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 SR1
What’s new in Security Center 5.2 SR1 This section includes the following topics:
• • • •
"Synergis access control enhancements" on page 3 "Omnicast video surveillance enhancements" on page 3 "AutoVu LPR enhancements" on page 6 "New supported video units in Security Center 5.2 SR2" on page 6
Synergis access control enhancements • Cardholder management enhancements. If your door is configured with an entry sensor, you can now set how much time a cardholder has to cross the entry sensor, in addition to the door's grant time, from the door Properties tab in Config Tool. For more information about the Access time and Extended access time options, see "Door - Properties" in the Security Center Administrator Guide.
Omnicast video surveillance enhancements • Support for Oncam Grandeye 360-degree cameras. Oncam Grandeye 360-degree cameras are now supported in Security Center, and images from the camera can be dewarped in Security Desk. For more information, see the Security Center Video Unit Configuration Guide.
• Support for the Videotec Ulisse Compact IR360. Security Center now supports the Videotec Ulisse Compact IR360 camera. For information on how to operate the wiper, see the Security Center Video Unit Configuration Guide.
• VT protocol. This protocol is now available in Security Center to support the eneo VPT-501 unit.
• Samsung PTZ protocol. This protocol is now available in Security Center to support SNP-5200/H and SNP-6200/H cameras. You must create two H.264 video profiles before adding the unit to Security Center. For more information about creating video profiles, see the Security Center Video Unit Configuration Guide.
• Support for the Vivotek FE8171V Fisheye camera. Security Center now supports the Vivotek FE8171V Fisheye camera. For information on how to configure the camera and dewarp images in Security Desk, see the Security Center Video Unit Configuration Guide.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 SR1
Arecont enhancements
• Multicast streaming. Security Center now supports multicast streaming on Arecont units. Panoramic cameras must be updated with firmware 65183 or later, and single sensor cameras must be updated with firmware 65218 or later.
• Variable bit rate support for H.264 streams. There is now a Variable bit rate option available on the Video tab of the camera.
Axis enhancements
• Support for Q8721-E and Q8722-E Dual PTZ network cameras. The Q8721-E and Q8722-E Dual PTZ network cameras are now supported in Security Center. For more information about configuring these units, see the Security Center Video Unit Configuration Guide.
• Support for M3007 series 360-degree fixed cameras. Security Center now supports the M3007 360-degree camera.
• Digital Auto Tracking 1.0 ACAP application. Security Center now supports receiving “Digital auto tracking started” and “Digital auto tracking stopped” events from the Axis Digital Auto tracking ACAP (Axis Camera Application Platform) application on Axis cameras with firmware 5.50 or higher. A new option called Digital autotracking is now available in Config Tool on the Properties tab of Axis cameras that support this feature. The Axis Digital Auto Tracking application needs to be installed on the Axis camera, and any View Areas need to be enabled on the unit’s Web page before adding the unit to Security Center. For more information about installing this application and which units support it, see your Axis documentation. For more information about configuring View Areas, see “Configure multi-view areas” in the Axis section of the Security Center Video Unit Configuration Guide.
• Allow hostname address resolution option: This new option can be found on the Axis Extensions tab under Discovery. When the Allow hostname address resolution option is selected, Security Center will detect which units have changed their IP address and automatically reestablish a connection with them. The discovery is performed every hour, but can be configured in minutes using the Advanced Settings dialog box. For more information, see the Security Center Video Unit Configuration Guide.
• Q7411 video encoder. Security Center now supports the Axis Q7411 Video encoder with coaxial cable PTZ control. A new option called Enable Coaxial PTZ is available in Config Tool on the Hardware tab of the unit. In order for the PTZ control to work, a coaxial PTZ driver must be installed on the encoder. For more information on how to install a PTZ driver, see your Axis documentation.
Basler enhancements
• Variable bit rate support. You can now select a variable or constant Bit rate on the Video tab of the unit in H.264 or MPEG-4.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 SR1
Bosch enhancements
• VideoJet XTC XF H.264 video transcoder. Security Center now supports the Bosch VideoJet XTC XF H.264 video transcoder for use with Bosch IP cameras that have firmware 5.60 or later. Additional configuration is required on the unit’s Web page before adding the unit in Security Center. For more information, see the Security Center Video Unit Configuration Guide.
• Region of interest. The Bosch Region of Interest feature is now supported by Security Center for units with firmware 5.52 or later. For more information on configuring this feature, and units that support it, please see your Bosch documentation.
Hikvision enhancements
• Multicast streaming. Security Center now supports multicast streaming on Hikvision units with firmware 4.0.0 or later. For the list of models that support firmware 4.0.0, see Tools > Supported Devices on GTAP.
Panasonic enhancements
• Edge recording for additional models. Security Center now supports edge recording for models with firmware 1.60 or later. For the list of models that support firmware 1.60, see Tools > Supported Devices on GTAP.
• Support for Panasonic 360-degree cameras. Security Center now supports the following Panasonic 360-degree cameras.
WV-SW458
WV-SF448
WV-SF438
A 360o Features section is available on the Properties tab of the unit to configure the Video Mode and the initial position of the camera.
• HTTPS support. Security Center now supports Hypertext Transfer Protocol Secure (HTTPS) for Panasonic units.
• Improved PTZ speed handling. PTZ speed handling has been optimized for smoother transitions between commands.
Sony enhancements
• Sixth generation unit support. Security Center now supports Sony sixth generation units and the following features with firmware 1.2 or later:
Advanced Audio Coding (AAC) format support.
Full HD 1080p resolution.
Triple streaming.
Wide dynamic range. A new option called Wide dynamic range is available in Config Tool on the Hardware tab for units that support it.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 SR1
Constant bit rate. There is now a Constant bit rate option in the Config Tool Video tab for units that support it. H.264 Profile selection. A new Profile drop-down menu is available in the Config Tool Video tab for sixth generation units that support multiple H.264 profiles. You can choose between Baseline, Main, and High.
Streaming at 60 frames per second. In order to stream at 60 frames per second in Security Center, Wide dynamic range must be enabled and the operating mode of the unit must be set to High. For more information, see the Security Center Video Unit Configuration Guide. Hardware motion detection. Security Center now supports hardware motion detection for fifth and sixth generation units.
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For more information on Sony fifth and sixth generation units, see your Sony documentation.
AutoVu LPR enhancements • Improved queries and reports. LPR data that is older than the values specified in the database retention periods in the General settings of the LPR manager, no longer appears in Security Center queries and reports (Hit reports, Read reports, and so on). For more information on configuring retention periods, see “Configure LPR Manager server, database, and database retention periods” in the AutoVu Handbook.
• New and enhanced contexts. License plate recognition is now available, or has been improved, for the following license plates:
UtahAndNeighbors
Saskatchewan
Kuwait
New supported video units in Security Center 5.2 SR2 For a list of supported video units in Security Center 5.2 SR2, see the GTAP Supported Devices page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
What’s new in Security Center 5.2 GA This section includes the following topics:
• • • • • • • •
"General enhancements" on page 7 "Config Tool enhancements" on page 8 "Security Desk enhancements" on page 9 "Synergis access control enhancements" on page 10 "Omnicast video surveillance enhancements" on page 11 "AutoVu LPR enhancements" on page 15 "Plugin enhancements" on page 18 "New supported video units in Security Center 5.2 GA" on page 18
General enhancements • Remote Security Desk. You can remotely monitor and control other Security Desks that are part of your system, by settings up a virtual video wall, using the Remote task. For example, you can add Security Desks from multiple sites onto your virtual video wall, and control them using the Monitoring and Alarm monitoring tasks. If you have physical video wall set up on your site, you can control all the monitors on that wall from your local Security Desk. For more information, see “Monitoring remote Security Desks” in the Security Desk User Guide.
• Threat levels. If a critical event happens while you are monitoring your system (for example, a fire or shooting), you can change the state of the entire Security Center system, or specific areas, using threat levels. The effects of activating a threat level are configured in Config Tool. For more information see, “Managing threat levels” in the Security Center Administrator Guide, and “Set threat levels” in the Security Desk User Guide.
• Alarm monitoring enhancements. You can now configure alarms to trigger from a source condition (for example, door held open too long). When an alarm is triggered that has a source condition, you can investigate the alarm while source condition has not been cleared (door is still open). This lets other users on the system know that someone has seen the alarm, even though the source condition is still active. If you are an administrator, you can also force all active alarms to be acknowledged. For more information, see “Managing alarms” in the Security Center Administrator Guide, and “Responding to alarms” in the Security Desk User Guide.
• Home page enhancements. The Config Tool and Security Desk Home page has been updated to improve the user experience. Private and public tasks now have their own tabs, you can drag tasks into your favorites list, favorites are no longer duplicated in the recent
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
items list, tasks are grouped under their solution category (access control, video, LPR) using different colors, and much more. For a tour of the new and improved interface, see “Config Tool interface tour” in the Security Center Administrator Guide, and “Security Desk interface tour” in the Security Desk User Guide.
• Hardware inventory report. The Access control unit configuration report was renamed to the Hardware inventory report, where you can view the configuration of access control, video, intrusion detection, and LPR units in your system. Previously, you could only view the configuration of access control units. For more information about this task, see “Hardware inventory” in the Security Center Administrator Guide or Security Desk User Guide.
• Health monitoring and system messages. System messages, such as health issues, warnings, and messages, and health monitoring events are all shown in the Notifications dialog box. You can review those events and messages, as well as diagnose trouble entities. You open the Notifications dialog box from the notification tray. For more information, see “Viewing system messages” in the Security Center Administrator Guide or Security Desk User Guide.
• Notification tray enhancements. You can now show or hide all the icons in the notification tray from the Options dialog box.
• Tile plugin entity. The map entity was replaced by the tile plugin entity. The tile plugin entity represents either a web site or a custom .dll or .xml file, that can be displayed in a Security Desk tile. For more information about the tile plugin entity, see “Tile plugin” in the Security Center Administrator Guide.
• SMA number can be copied. Your SMA number can be copied from the Config Tool or Security Desk About page, by highlighting the number, and right-clicking on it.
• Honeywell Galaxy control panel support. Honeywell Galaxy control panels are now supported in Security Center. For a list of supported devices, see "Supported Honeywell Galaxy intrusion detection devices" on page 49.
• Bosch intrusion panel support. Bosch GV2, GV3, and GV4 intrusion panels are now supported in Security Center. For a list of supported devices, see "Supported Bosch intrusion detection devices" on page 48.
Config Tool enhancements • Active Directory enhancements.
Synchronization enhancements. The fields you can now import from an Active Directory are now the same as those of the Import tool. Cardholder picture synchronization is no longer limited to custom fields, and the synchronization of cardholder pictures can go both ways. This allows your HR department to use Security Center as the front end interface to manage employee information.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
For more information, see “Integrating with Windows Active Directory” in the Security Center Administrator Guide.
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LDAP SSL support. You can now encrypt LDAP (Lightweight Directory Access Protocol) network traffic. LDAP is the protocol used for communication between the Active Directory role and the Active Directory.
For more information about the Enable SSL option, see “Active Directory - Properties” in the Security Center Administrator Guide. Import tool enhancements. When you are importing credentials, you can now assign default badge templates for them. Also, when you are importing cardholder pictures that were taken in front of a chroma key screen, you can set the default transparency of their background. For more information about using the Import tool, see “Import tool” in the Security Center Administrator Guide.
• Move unit tool enhancements. In the Move unit tool, you can now select multiple units to move at the same time, and move units again after you have just moved them. Also, there is now a button to open the Move unit tool from the contextual commands toolbar of unit entities (video units, access control units, and so on). For more information about using the Move unit tool, see “Move unit” in the Security Center Administrator Guide.
• Logical view enhancements.
You can now select multiple entities and drag them under a new area or door in the Logical view. You can now rename entities from the Logical view in Config Tool by selecting the entity, and pressing F2.
Security Desk enhancements • Monitoring task enhancements. The Monitoring task has been given a new look and feel. To see what the task looks like now, see “About the Monitoring task” in the Security Desk User Guide.
• Logical view enhancements.
You can now select multiple entities and drag them into the canvas. You can now rename entities from the Logical view in Security Desk by selecting the entity, and pressing F2.
You can now right-click an entity in the Logical view, and jump to their configuration page in Config Tool. This command is only available if you have the user privileges to modify those entities. Reloading saved tasks. If you are using a saved private or public task and you change the task layout, you can revert back to the layout used when the task was saved by right-clicking the task tab, and then clicking Reload.
•
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
Synergis access control enhancements • Cardholder management enhancements. The Cardholder management task has been given a new look and feel. Also, you can now select multiple cardholders in the cardholder list, and activate or deactivate their status. To see the new task layout, see “Cardholder management” in the Security Desk User Guide.
• Visitor management enhancements. The Visitor management task has been given a new look and feel. Also, when you check-out a visitor, their information is saved in the database. This way, if the visitor returns you can simply re-activate the visitor instead of entering all their information in again. For more information about this task, see “Visitor management” in the Security Desk User Guide.
• Credential management task. The Credential enrollment task was renamed to the Credential management task, where you can enroll credentials, create and assign credentials, and respond to credential card printing requests. Previously, you could only enroll multiple credentials. For more information, see “Credential management” in the Security Desk User Guide.
• Requesting credential cards. If you do not have a printer on site or close by, you can request a credential card to be printed. Administrators can then accept or deny the request, and print the card. A report of all the printed cards can be created at a later time, using the Credential request history task. For information about requesting cards or responding to requests, see “Request a credential card” and “Respond to a card request” in the Security Desk User Guide.
• New task: Credential request history. In the Credential request history task, you can see which users requested, cancelled, and printed credentials. For more information about this task, see “Credential request history” in the Security Desk User Guide.
• Badge template enhancements. For cardholder pictures that were taken in front of a chroma key screen (usually green or blue), you can make the background of the picture transparent. This enables you to create badge templates with custom backgrounds and images on them. For more information about editing cardholder pictures, see “Assign a cardholder picture” in the Security Desk User Guide. For information about creating badge templates, see “Designing badge templates” in the Security Center Administrator Guide.
• External access control reader support. External access control reader devices (credential readers, scanners, and so on) are now supported in Security Center. You can enable the devices to use from the Options dialog box. Fore more information, see “External device options” in the Security Center Administrator Guide or Security Desk User Guide.
• Access control event types updated.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
Access denied events now have additional reasons attached to them to explain why access was denied (for example, Access denied: Invalid PIN or Access denied: No access rule assigned). New event: Entry detected. Event is generated when a cardholder was granted access, and their entry was detected.
New event: No entry detected. Event is generated when a cardholder was granted access, but no entry was detected. V1000 unit replacement tool. You can replace an HID VertX V1000 unit with an SMC unit, and copy the V1000 configuration settings to the new unit, using the V1000 - SMC tool. For more information, see “Replacing HID VertX V1000 units with SMC units” in the Security Center Administrator Guide.
•
• Synergis Master Controller support. Synergis Master Controller (SMC) is Genetec’s access control unit that supports a variety of third party interface modules over IP, USB, and RS485. SMC is seamlessly integrated to Security Center, and is capable of making the access control decisions independently of the Access Manager. SMC and accessories can be housed inside an enclosure that make up the Synergis access control system. For more information about the SMC, see the Genetec web site: http://www.genetec.com.
Omnicast video surveillance enhancements • Camera blocking. If something critical occurs in your system and some users should not be allowed to view that camera or segment of video, you can block them from having access to the video stream for a specific amount of time, or indefinitely. Blocking is based on user security levels, which are set in Config Tool. For more information, see “Managing software security” in the Security Center Administrator Guide, and “Block/unblock cameras” in the Security Desk User Guide.
• Analog decoder support. Analog decoders are now supported in Security Center, and are added as analog monitor entities. You can view live video on an analog monitor, by displaying supported cameras in the canvas. You can also receive alarms on the physical analog monitor if the analog monitor entity is configured as a recipient of the alarm, and view the status of analog monitor entities in the System status task. For more information about configuring analog monitors, see “Configuring analog monitors” in the Security Center Administrator Guide. For information about using analog monitors, see “Viewing video in an analog monitor” in the Security Desk User Guide.
• Exporting video enhancements.
Portable Archive Player exported with video. When you export G64 video files in Security Desk, you now have the option to export the Portable Archive player with the video sequence. The exported files can be played using the Portable Archive Player, without having Security Desk installed. This is helpful if you need to give the exported video files to a third party that does not have Security Center software. For more information about exporting video, see “Exporting video” in the Security Desk User Guide.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
11
What’s new in Security Center 5.2 GA
Export icon in notification tray. When you are exporting video, you can now close the Export dialog box and perform other tasks in Security Desk. There is a new Export icon in the notification tray, that indicates video is being exported. You can double-click the icon to open the Export dialog box again. For more information, see “Exporting video” in the Security Desk User Guide. Keyboard camera switching. You can display cameras locally, or on a remote Security Desk workstation, using keyboard shortcuts. Using your keyboard, you select which monitor and canvas tile you want to display the camera in, and then select the camera. This is helpful for controlling monitors on a video wall, when there is no mouse available. This feature is similar to using a CCTV keyboard. For more information, see “Displaying cameras using your keyboard” in the Security Desk User Guide.
•
• Video trickling enhancements. If you have a larger system, you can now organize the cameras that are set to use trickling into groups. The camera groups are helpful to logically group your cameras. You can also specify how many cameras can trickle at the same time per camera group, which is helpful for systems that have a limited network. For more information about trickling, see “Trickling” in the Security Center Administrator Guide.
• PTZ enhancements. When a PTZ motor becomes idle, you can now configure the PTZ to move to a preset position, start a PTZ pattern, or remain idle until a user starts controlling it again. For more information about the Idle command option, see “Idle command” in the Security Center Administrator Guide.
• Synchronizing video. There is an advanced video synchronization option now available in Security Desk. When this option is enabled and you synchronize the video in the canvas, the date and time of the video streams are synchronized. However, if one of the video streams starts buffering, there will be a slight drift in the synchronization. When this option is disabled, if one of the video streams starts to buffer, all the streams pause until the other stream is ready. For more information, see “Configuring advanced video settings” in the Security Desk User Guide.
• Camera sequence synchronization. If you add additional camera sequences to the canvas, the camera rotation is synchronized. The sequences switch to the next camera, based on the dwell time of the first camera sequence that was displayed in the canvas. For more information about viewing camera sequences in Security Desk, see “Viewing a camera sequence” in the Security Desk User Guide.
• Joystick dead zone. You can now set a dead zone value for joysticks from the Options dialog box. The Joystick dead zone slider sets the threshold for registered movement in relation to the home position, or idle zone. For more information, see “Peripheral options” in the Security Desk User Guide.
• High resolution whole using digital zoom. If the video stream for a camera is set to Automatic mode, when you use digital zoom on that camera in the canvas, the video stream switches to high resolution. gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
• Show/hide the timeline. When viewing video in the canvas in Security Desk, you can choose to always show the timeline, never show the timeline, or only show the timeline when you mouseover the tile. For more information, see “Visual options” in the Security Desk User Guide.
• Full screen video mode. There are three full screen modes in Security Desk:
•
Full screen mode: Maximizes the Security Desk window to full screen. This mode previously existed. Full screen mode - Canvas only: When Security Desk is in full screen mode, you can choose to show only the canvas tiles. This mode previously existed. (NEW) Full screen video mode: Maximize one tile to full screen. In this mode, you can use your keyboard shortcuts to control the video stream.
For more information, see “Maximizing the canvas to full screen mode” in the Security Desk User Guide. If Security Desk is controlling multiple monitors, you can select which ones change to full screen mode from the Options dialog box. See “General options” in the Security Desk User Guide. Camera-specific commands in tile menu. Additional camera-specific commands, such as play audio clip, turn on white light, auto focus, and so on, are available from the tile menu. These contextual camera command are currently supported on some Axis, Panasonic, and Bosch cameras.
• ImmerVision Panomorphic lens support. Security Center now supports viewing images captured with an ImmerVision Panamorphic lens. The image can be dewarped in Security Desk. For more information, see the Security Center Video Unit Configuration Guide.
Axis enhancements
• Axis T8310 Video Surveillance Control Board system. The Axis T8310 Video Surveillance Control Board system is now supported in Security Center. The system consists of three units that can be installed together, or as separate peripherals in Security Desk:
Axis T8311 (a joystick)
Axis T8312 (a keyboard)
Axis T8313 (a jog dial)
For more information about configuring the Axis T8310 Control Board, see the Security Center Video Unit Configuration Guide.
• Video Motion Detection 2.1. Security Center now supports receiving Motion on and Motion off events from the Axis Video Motion Detection (VMD) 2.1 application on Axis cameras with firmware 5.40 or higher. The Video Motion Detection 2.1 application needs to be installed on the Axis unit, and motion detection zones must be configured on the unit’s Web page before adding the unit to Security Center. For more information, see the Axis Video Motion Detection 2.1 User’s Guide.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
• Axis remote focus and zoom. Security Center now supports Axis remote focus and zoom. This feature is available for certain Axis models with fixed lenses, and allows the operator to make focus and zoom adjustments remotely from a computer rather than having to physically adjust the camera on-site. Remote focus and zoom is automatically detected by Security Center, and available as a series of commands in Security Desk when you rightclick in the camera’s viewing tile. The following commands are available:
Perform auto focus
Zoom in (fine)
Zoom in
Zoom out (fine)
Zoom out
For more information about the Axis remote focus and zoom feature and models that support it, see your Axis documentation.
• YP 3040 support. Security Center now supports the Axis YP3040 Pan-Tilt Motor. A new option called YP3040 Connected is now available in the Hardware tab of Axis units that support this feature.
• Enable Link-Local Address option. You can now use the Enable Link-Local Address option in the Hardware tab to enable/disable the ZeroConf protocol for Axis units. ZeroConf is a discovery protocol that uses up resources on the camera; it can be disabled for optimal unit performance.
• Maximum bit rate support for VAPIX Version 3 units. A Maximum bit rate slider is now available in the Config Tool Video tab for all Axis units with firmware 5.0 or later.
Panasonic enhancements
• Variable Image Quality on Specified area (VIQS). Security Center now supports Panasonic VIQS which decreases bandwidth use by streaming specified sections of the camera view at a different image quality. For more information about configuring this option in Security Center, see the Security Center Video Unit Configuration Guide.
• Mega Super Dynamic imaging technology. Security Center now supports Panasonic Mega Super Dynamic and Face detection imaging technology. These features are available and can be enabled from the unit Properties tab in Config Tool. For more information about Mega Super Dynamic imaging technology and the Panasonic units that support it, see your Panasonic documentation.
• WV-CU950 Ethernet keyboard support. You can now use the Panasonic WV-CU950 Ethernet keyboard with Security Center. Some additional configuration is required for use with Security Center. For more information, see the Security Center Video Unit Configuration Guide.
• Auto Tracking. Security Center now supports Panasonic Auto Tracking for PTZ units that support it. For more information about Auto Tracking, see your Panasonic documentation.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
For information on how to configure this option for use with Security Center, see the Security Center Video Unit Configuration Guide.
• Unit motion detection. Security Center now supports unit motion detection in H.264, MPEG-4, and MJPEG for Panasonic units. The following features are supported:
Motion on and Motion off events
Full screen motion zones
Up to four rectangular motion zones (for fixed cameras only)
Sensitivity
Motion on threshold Edge recording and trickling. Security Center now supports edge recording and trickling for WV-SW155 cameras that have the latest firmware installed.
•
AutoVu LPR enhancements • Sharp Plate Reader Server decoupled. For ease of deployment, the Sharp Plate Reader Server has been decoupled from Security Center, and is renamed to Plate Reader. Plate Reader is now at versions 9.0 and 10.0, and can connect to Security Center and Patroller versions 4.0, 5.0, 5.1, and 5.2.
Plate Reader 9.0. Use for Sharp units with 512 MB or RAM (Sharp 1.5 models and some Sharp 2.0 models). Plate Reader 10.0. Use for all other Sharp models.
You can use newer Sharp units with any previous version of Security Center or Patroller by simply selecting the Security Center version in the Sharp Portal. For more information, see the AutoVu Handbook.
• Improved LPR-based access control. The following new features improve AutoVu as an access control solution, where Sharps are installed at site entry points to grant or deny access:
Assign hotlists to specific Sharps. Hotlists are no longer tied to their parent LPR Managers. You can now associate hotlists to specific Sharp units. This allows you to configure an access control scenario using multiple Sharps, each being responsible for different entry points.
Hotlist “No match” events. You can now use hotlists as “whitelists” to store users that should be granted certain privileges. If a user is not on the list, and you want Security Center to trigger an action, you can use the “no match” event. This allows the hotlist to behave like a permit list in parking enforcement. By assigning hotlists to specific Sharps, and then configuring event-to-actions based on both “match” and “no match” events, you can deploy access control solutions that fit almost any real-world scenario. For more information, contact your Genetec representative.
• View which Sharp unit generated a hit. You can view hotlist hits (“License plate matched” event) by monitoring the Sharp unit rather than the hotlist. If you have more than one fixed Sharp unit on your system, you can now see which one generated a hit. This makes it easier gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
to configure event-to-actions that trigger when a specific Sharp unit generates a hit. For more information, see the AutoVu Handbook.
• Assign hotlists and permit lists to specific Patroller entities. You can now assign a hotlist or permit list to individual Patrollers on your system. Previously, hotlists and permit lists were tied to their parent LPR Manager roles. For example, you have a Security Center system with multiple LPR Manager roles, and you have one particular Patroller vehicle responsible for a specific hotlist. By assigning the hotlist to the Patroller entity rather than to one of the LPR Managers, you can later easily move the Patroller entity to any LPR Manager on your system and the hotlist will follow. You won't need to re-create the same hotlist on the new LPR Manager. For more information, see the AutoVu Handbook.
• Patroller MLPI: Hotlist support. Patroller MLPI now supports using hotlists to raise hits when reading license plates that are on lists of wanted vehicles. All standard hotlist features are supported, such as periodic transfer, covert and wildcard hotlists, New wanted management, SimpleMatcher, and so on. For more information, see the AutoVu Handbook.
• Patroller alerts you if MLPI row capacity is exceeded. You can now specify a “Space count” value to indicate how many spaces are available in a row. This value is set in the Parking facility rule, and Patroller will trigger an alarm (sound or warning message) if the reads collected during your sweep of a row exceed the number of spaces specified in the “Space count” for that row. This reminds the Patroller operator to select a new row before continuing. For more information, see the AutoVu Handbook.
• Delete, or edit MLPI plate reads in Patroller. In Patroller, you can now delete or edit reads that have been collected during your sweep, allowing you to filter out misreads before creating your inventory. In order to do this, the “Enable read deletion” and “Enable read modification” options must be enabled in Patroller Config Tool. For more information, see the Patroller MLPI User Guide.
• Create a partial MLPI inventory in Security Desk. You can now choose to create a partial inventory of a parking facility in Security Desk. A partial inventory is used to do a spot check of the inventory at a specific time, and is not reconciled with the previous inventory. This feature is useful when the Patroller is unable to perform a complete sweep of a parking facility. For example, if there is a heavy snowfall and the operator can only sweep half the parking lot because the other half has not been plowed, the operator can create a partial inventory, skip reconciliation, and still record the reads. Previously, the reads would be reconciled, and cars parked in the skipped section of the lot were considered as having left. For more information, see “Inventory management” in the Security Desk User Guide.
• Matched plate display. The Hotlist Hits panel in Patroller now displays whether the captured plate is an exact or approximate match to the plate on the hotlist that generated the hit. This allows you to verify exact matching against the hotlist. For example, the “matched plate” may contain OCR equivalent characters, or a different number of characters than the actual LPR image. For more information, see the Patroller User Guides.
• Improved LPR tiles in Security Desk. The LPR tiles in Security Desk have been redesigned to display more information at a glance, with additional information on a single click. You can see the Context image of the vehicle, LPR image, Patroller or Sharp unit, Plate read, and gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
Event timestamp, directly in the tile. Additional information such as the action taken (accepted or rejected hit), Accept or Reject reason, or the Plate state is displayed in the information pop-up window with a single click. For more information, see “Monitoring LPR events” in the Security Desk User Guide.
• View plate read metadata in Security Desk. You can view and query for the plate read metadata fields “Relative Motion” and “Vehicle Type” in Security Desk reports. This feature works for Patrollers and Fixed Sharp cameras. Relative Motion tells you whether the vehicle is approaching the Sharp or moving away, and Vehicle Type detects what type of vehicle the plate belongs to (private, military, and so on). Vehicle Type is currently supported for Saudi Arabia contexts only. For more information, see the AutoVu Handbook.
• SharpX available with 590nm and 740nm illumination. The SharpX is now available with 590nm and 740nm illumination in XGA and VGA for 12 mm and 16 mm lenses.
• Improved email notification for hotlist hits. Security Center now sends out a more detailed email when a hotlist hit occurs, and you can quickly add or remove information from the email directly from Security Center Config Tool. You also have more options for customizing the email. For example, you can send the email as HTML or plain text, add your own text in the subject line or message body, add formatting (bold, italics, different fonts, color, and so on), restore the default email message at any time, and more. For more information, see the AutoVu Handbook.
• Create mandatory hotlist and permit list attributes. When adding a new attribute to a hotlist or permit list, you can make the attribute mandatory. This means that you cannot leave that attribute’s column blank when you add a new entry to the list using the Hotlist and permit editor. For example, if you add the attribute “Color” to a hotlist and make it mandatory, the Hotlist and permit editor won’t let you add a new plate to the hotlist without entering text in its “color” field. For more information, see the AutoVu Handbook.
• Associate user custom fields with reads and hits. You can add user custom fields to LPR annotation fields in order to associate a user’s metadata with individual reads and hits. This allows you to query and filter for the user custom fields in Security Desk “Reads” and “Hits” reports. For example, if your users are police officers, you can add their ID numbers as a custom field called “Badge” in their user profile. Then, you add the custom field “Badge” as an annotation field for reads and hits. By doing this, every read and hit will have the officer’s badge number attached to it. For more information, see the AutoVu Handbook.
• Sharp enhancements. The new Sharp firmware features the following enhancements:
DHCP automatic renewal. Resolves IP address conflicts for daisy-chained LPR Processing Units. Automatic log file transfer. Sharp log files are automatically transferred to a USB key when you connect the key to the LPR Processing Unit. Better health monitoring. Health monitoring available from the Sharp Portal.
• AutoVu Simplehost supports New wanted management. The AutoVu Simplehost application supports New wanted hotlist entries, allowing you to search for plates that are not on any of the loaded hotlists.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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What’s new in Security Center 5.2 GA
• Plate filtering. Security Center verifies permit lists for non-alphanumeric characters, and filters them out before sending the list to Patroller. You can choose to remove the entire plate and related information from the list, or to only remove the invalid characters from the plate text string (for example, the plate “ABC!#3” would be sent to Patroller as ABC3). For more information, see the AutoVu Handbook.
• Permit lists support delta transfer. Security Center now detects and sends only the changes in a permit list to Patroller, rather than resending the entire permit list. This saves bandwidth for all permit enforcement users, and also allows you to use new features such as Pay-by-plate, which requires a frequent periodic transfer of permit data. Previously, this feature was only supported for hotlists. For more information, see the AutoVu Handbook.
• New and enhanced contexts. License plate recognition is now available, or has been improved, for the following license plates:
Bahrain
Columbia
Pennsylvania multi-state
Plugin enhancements • Micropoint plugin. Security Center now supports the Micropoint plugin, which integrates Southwest Microwave’s Intrepid™ Micropoint™ Cable or Micropoint™ ll perimeter fence detection systems in Security Center. The Micropoint plugin allows you to do the following:
Create visual zones to represent a protected fence line.
Associate cameras to virtual zones for monitoring.
Monitor, arm, and disarm virtual zones.
Investigate zone-related activities.
• Panasonic DVR plugin. Security Center now supports the Panasonic DVR plugin, which integrates Panasonic DVRs in Security Center. The Panasonic DVR plugin allows you to do the following:
View and control live and playback video of cameras controlled by the DVR.
Control PTZ motors of cameras controlled by the DVR.
Export video and search for video archives from cameras controlled by the DVR.
Monitor the health status of the DVR.
New supported video units in Security Center 5.2 GA For a list of supported video units in Security Center 5.2 GA, see the GTAP Supported Devices page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
18
Resolved issues in Security Center 5.2 SR2
Resolved issues in Security Center 5.2 SR2 The following software issues were resolved in Security Center 5.2 SR2. Solution/Unit
Issue
Description
Video
112910
Archiver: If a ghost camera exists for a camera you are trying to re-enroll, the Archiver and all its associated cameras may go offline.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
19
Resolved issues in Security Center 5.2 SR1
Resolved issues in Security Center 5.2 SR1 The following software issues were resolved in Security Center 5.2 SR1. Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and/or model. NOTE SD stands for Security Desk, and CT stands for Config Tool. Solution/Unit
Issue
Description
All
104025
Motion detection settings are not working correctly.
All
104738
Full camera path is not displayed when viewing video in a tile. To resolve this, mouseover the camera path in the tile to see the full path.
All
106663
Generic Plus units remain offline even after a network or camera problem is resolved.
All
106796
Security Center is not supported on Windows 7 and Windows XP in Arabic.
All
107430
Genetec extension: Video output cannot be viewed in a SD tile.
All
108911
You cannot change the partition of a root area used to represent a role in the Logical view.
All
108914
Pixelation occurs in badge pictures that are assigned using the “Load from file” option.
All
109675
PTZ zoom function performed with mouse wheel is very slow.
All
110742
After upgrading from 5.1 to 5.2 GA, roles do not reconnect if the host server name contains an underscore.
All
109752
Entities that are assigned to two areas and two partitions, randomly appear elsewhere in Logical View.
All
109758
PTZ motor privileges cannot be assigned to a partition.
Access
106873
The Visitor activities report does not have a Time range filter.
LPR
88022
Context and LPR images of No match events are not displayed in the canvas until you press the High resolution button. To resolve this issue, do the following: 1 In Windows, navigate to the Security Center program files folder. 2 Double-click the App.SecurityDesk.config file. 3 Modify the following lines of code as follows: 4 Save the App.SecurityDesk.config file. 5 Restart Security Desk.
Arecont
100601
AV2115. AV2255, and compact V1 series do not have the correct resolutions.
Arecont
108520
When fast forwarding H.264 video at the 6x speed, the video freezes in Security Desk.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
20
Resolved issues in Security Center 5.2 SR1
Solution/Unit
Issue
Description
Axis
104360
Q7401: Converting files to ASF does not work.
Bosch
109442
You may get an error when exporting multiple streams to G64 on units that use iSCSI.
Bosch
110069
Autodome Junior HD PTZ: When viewing or playing back video with key frames, the video is jerky. To resolve this, the following can be configured in the GeneralSettings.gconfig file on the Security Desk (client) server: Whereby [X] is the delay value in milliseconds. The recommended value for X is 70.
Panasonic
101646
Camera goes offline when combining PTZ movements.
Panasonic
106806
DG-SW395: When the “View playback” user privilege is disabled, the user cannot control a PTZ camera after moving the cursor on the timeline.
Panasonic
108152
WV-SW355: When the Bit rate priority is set to Frame Rate, the Bit rate field is not available.
Sentry 360
95695
Cannot dewarp images from many cameras at the same time.
Sentry 360
90015
Performing a digital zoom does not work well.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
21
Resolved issues in Security Center 5.2 GA
Resolved issues in Security Center 5.2 GA The following software issues were resolved in Security Center 5.2 GA. Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and/or model. NOTE SD stands for Security Desk, and CT stands for Config Tool. Solution/Unit
Issue
Description
All
56399
CT: Deleting a unit does not remove the references to its devices in the configuration of other entities, such as zones.
All
56972
CT: Deleting a role's database whose status is Not connected, may cause the role to go offline. To bring the role back online, you'll need to click Deactivate role and then Activate role.
All
57800
SD/CT: Under Windows XP, the drop-down menu sometimes appears behind the window it belongs to.
All
58186
SD/CT: Custom filter applied using the Search dialog box does not always display properly.
All
59831
Information about query results greater than 500 appears as an error message (“error occurred while processing” or “Query failure”), leading the user to think an error occurred. This message should be displayed as an information message, not as an error message, since Security Center is letting the user know that the report is not displaying images in order to prevent timeout errors.
All
60026
When upgrading a secondary Archiver server, the Archiver role does not automatically fail back to the primary Archiver server, resulting in the loss of video recordings during the upgrade period.
All
61475
Zone: Config Tool does not prevent an input used for zone arming/disarming from being used as zone input, making it impossible for the zone to be armed on input change.
All
62247
Server Admin: Illegal characters entered by mistake in the "Security Center Directory" field of an expansion server prevent the Genetec Server service from restarting.
All
64016
Health monitoring: No way to filter the Health history report based on a particular Directory (as Source entity).
All
64017
IPv6: After enabling IPv6 on your system, all network cards on the servers discovered prior to switching to IPv6 retain their names showing an IPv4 address, which could be misleading.
All
64025
IPv6: Unable to connect to Server Admin with Config Tool (Network view > server entity) when IPv6 is enabled.
All
64178
Time zone: The option to “Display time based on each device’s time zone” is ignored by the Archives and Health history reports. This may cause you to miss certain expected events if your workstation and the devices being investigated are not in the same time zone.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
22
Resolved issues in Security Center 5.2 GA
Solution/Unit
Issue
Description
All
68656
SD/CT: Email report does not display the settings you configured in the Date and time options tab, instead it displays the date and time settings of the Genetec main server.
All
68879
When a Directory database failover occurs, the Media Router role tries to connect to the primary server continuously, instead of reconnecting to the secondary server.
All
70356
The Portable Archive Player cannot play back encrypted video.
All
73182
Server Admin: Invalid database names are not detected at creation time, leading to an invalid database to be created, which cannot be deleted from Sever Admin.
All
74270
CT: License usage count is not updated when units are added or removed from the system.
All
80865
CT: Language tool does not work properly for Simplified Chinese.
All
82679
SD: The Health statistics report cannot be generated unless a Time range has been specified using the Event timestamp filter.
All
84863
SD: If the Listen button is activated while performing a monitoring task, and you switch to another task and then back to that monitoring task, the Listen button is still enabled but the audio stops working.
All
88071
Supervised logoff does not work when the connection port is something other than 5500.
All
92247
When you configure a scheduled task using the Send task action, the Save button is hidden.
All
93216
In the Incidents task, you cannot type double characters in Japanese.
All
96956
If your main Directory server fails and then reconnects, the database is restored, but backup operations are no longer available.
All
96976
If you change the layout of a public task but do not have the Modify public tasks user privilege, you are still able to save your workspace, but your changes are not saved.
All
97035
Custom events cannot be used to create event-to-actions in Security Center 5.2.
All
97087
If there are two or more active alarms in the Alarm monitoring task, you might receive a Waiting for signal error in a tile when viewing the alarm video.
All
97170
After upgrading your main server from 5.1 to 5.2, you cannot logon to Security Desk with version 5.1 if you have any analog monitors in the system.
All
100511
If your Directory role is set up for load balancing and you log in and get redirected to one of the failover Directory servers, you cannot arm/disarm zones.
All
104734
You must be an administrator to run the Copy configuration tool, even if you have the user privileges modify that entity.
All
104892
It is hard to specify a type of entity when creating an Entity custom field type, because the entities are in a flat list.
Access
59362
Cardholder Management: Cropping feature does not crop the area defined by the user.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
23
Resolved issues in Security Center 5.2 GA
Solution/Unit
Issue
Description
Access
59530
CT: Not all required fields for Honeywell intrusion detection units are validated by the entity creation wizard.
Access
60634
Global Cardholder Management: The first scheduled synchronization fails.
Access
77317
CT: While creating a new cardholder with the wizard, once the cardholder entity name is initialized, going back to change the first or last name does not automatically update the entity name.
LPR
15199
AutoVu LPR: Sharp units under Patrollers always appear as online in SD and CT, regardless of their real status, as long as the Patroller is connected to the LPR Manager external system.
LPR
93311
If you have more than one LPR Manager role in your Directory when you create a new hotlist or permit list, they are assigned to all LPR Managers by default.
LPR
95758
Fixed Sharp units do not support LPR Manager role failover.
LPR
95911
If you configure more than one failover server in the LPR Manager role Resources tab, you may experience problems during failover if there are fixed Sharp units connected to the LPR Manager role.
LPR
97193
SD: If you delete a duplicate license plate number in the Hotlist and permit editor task in Security Desk, the original plate number is also deleted.
Plugins
94918
POS plugin: The POS dashboard results do not match the POS receipt amounts.
Video
52686
When a server is configured as a proxy (with a public address) on a network, all stream requests are redirected through it, even when the request is issued from inside the network.
Video
57147
SD: Viewing multiple video streams federated from Omnicast 4.x in synchronized playback mode does not always work.
Video
57265
SD: When you move playback to the beginning of a sequence, audio may stop. To turn audio back on, click Listen twice.
Video
57553
Auxiliary Archiver: when you deactivate and activate the role, a warning appears briefly on screen. This is a false-positive warning notification.
Video
57829
SD: The playback timeline might not display correctly when switching between valid and invalid video sources.
Video
58555
CT: PTZ calibration for the direct XYZ positioning feature is very difficult because the specific field of view parameters are not supplied by default for the specific camera model.
Video
58892
Video feed may flicker when changing the resolution.
Video
64168
Move unit: When moving an edge recording camera from one Archiver to another, the trickling parameters are not deleted from the first Archiver.
Video
64546
IPv6: After an Archiver failover or failback on a full IPv6 network, the video stream connections are not restored.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
24
Resolved issues in Security Center 5.2 GA
Solution/Unit
Issue
Description
Video
66950
Media Router: When IPv6 is enabled, all IPv4 video streams are ignored. Media Router does not support dual stack. When you decide to enable IPv6 on one server in your system, you must enable it on all servers in your system. A Security Center system using IPv6 cannot receive the video from a federated system using IPv4.
Video
67536
Migration tool: Steps that do not apply to certain scenarios are left empty by the Wizard instead of being skipped, such as the "Omnicast information" step when there is no Directory to migrate, which could be confusing to the user.
Video
69274
SD: Audio volume cannot be changed on Security Desk when it comes from federated Omnicast cameras and decoded using out of process media components.
Video
74109
CT: Changing the key frame interval on a H.264 camera from number of seconds per key frame to number of images per key frame may cause the video streaming to stop.
Video
74163
CT: The key frame interval is not converted properly from number of images per key frame to number of seconds per key frame if the end result is less than a second.
Video
76407
Some video stream statistics information overlayed on the video tile (CTRL+SHIFT+A) is not updated during playback. The Key frame interval is not updated at playback speed higher than 4x or -4x. The RTP packets lost/received are not updated during playback. The Network transport is not updated during playback.
Video
76946
Motion detection: On high resolution cameras, Config Tool does not display as many motion blocks as the Archiver is capable of detecting.
Video
77127
Export: Folders are not created automatically if they do not exist.
Video
77176
CPU usage is not shown correctly in the notification tray when Security Desk is overloaded (16 camera streams).
Video
77179
Export: The Export video from all tiles command (CTRL+SHIFT+E) only exports the tiles showing playback video.
Video
77312
SD: When the timeline is displayed in a tile, it may take up to 5 seconds for the information to be refreshed.
Video
77316
Auxiliary Archiver: Switching the order of the archive storage disks does not take effect until the role is restarted.
Video
77642
SD: The Listen button in the camera widget remains enabled when the playback speed is higher than 4x or -4x, even though the audio is automatically disabled.
Video
82202
Migration tool: The Maximum bit rate is not migrated correctly.
Video
82517
Trickling: Video Trickling does not work correctly on Windows XP.
Video
89060
You cannot play G64 video files in the Video file player task if the filename contains special characters (#, +, and so on).
Video
89363
Auxiliary Archiver: Omnicast federated entities cannot be added to an Auxiliary Archiver even though they appear in the Select entities window.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
25
Resolved issues in Security Center 5.2 GA
Solution/Unit
Issue
Description
Video
89487
You cannot convert G64 video files that contain audio to ASF format.
Video
92246
Video from federated cameras becomes cropped after being displayed in a Security Desk tile for a while.
Video
93169
The Use patterns and Use presets user privileges are denied from users when you deny other PTZ-specific privileges.
Video
93279
When configuring actions for alarms, you cannot select PTZ motors from virtual cameras.
Video
93956
In the Archiver Resources tab, when you click the Statistics button, the Active cameras value does not match the number of cameras shown when you click the See Details button.
Video
94608
You may receive a “Waiting for recorded video” message when trying to play back video archives.
Video
95140
If the audio mode is set to Unicast TCP, the playback of G64 files is choppy.
Video
95379
Viewing playback video at 4x does not play at the correct speed. Therefore, when you return to 1x, the video skips to the time it was supposed to be at if it was really going 4x normal speed.
Video
95637
When viewing playback video in 4 tiles at 1080p, the video starts buffering.
Video
95887
SD: If you have multiple video streams displayed in the canvas, and you click Synchronize video, the video synchronizes to the date and time of the video in the selected tile. However, if one of the video streams does not have video recorded at that time, all the video streams will be paused.
Video
96454
CT: On Windows 8, you cannot select an Omnicast version when creating an Omnicast federation role.
Video
96901
After exporting video in ASF format, the Export icon in the notification tray still indicates that there are files being exported.
Video
96955
SDK: If you send playback video to a tile in Security Desk using an SDK action, the video mode that plays is determined by the currently selected tile.
Video
97140
After upgrading from 5.1 SR3 to 5.2, some of the advanced settings in the Archiver Resources tab revert to the default values.
Video
99919
If you are viewing playback video, and then try to jump to a later recording, the playback jumps to the latest recorded video archive from that camera instead.
Video
103129
When a ghost camera is created after the Archiver restarts, the retention period for that camera is lost and archived video files are not deleted.
Video
104733
SD: When you resize Security Desk or change from one Monitoring task to another, the automatic stream selection for cameras might not be correct.
Axis
85163
Axis 200 series: No audio can be heard using the Listen button in Security Desk when the camera is federated from Omnicast, and the Data format is set to Mulaw in the Microphone properties tab.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
26
Resolved issues in Security Center 5.2 GA
Solution/Unit
Issue
Description
Axis
91337
Axis T8312: When using the keypad to display a camera in a Security Desk tile, you can use a maximum of three digits for the camera logical ID (up to logical ID 999).
Axis
91382
Axis audio alarms are not properly received in Security Desk.
Axis
97132
T8311: If the joystick is disconnected from Security Desk, when it is connected again it does not appear in Security Desk.
Axis
100635
Axis Q7424-R encoders cannot communicate with FLIR cameras.
Bosch
97252
DIVAR-700: If the Archiver is restarted, the Bosch DIVAR does not reconnect.
Bosch
98542
When you play back recorded video at -1x, the video flickers.
Bosch
99962
Bosch AutoDome Junior HD: The video freezes when viewing playback video at -8x.
Bosch
102176
Bosch MIC-550 units are not considered as PTZ cameras in Security Center.
Interlogix
69015
Interlogix: Configuring motion detection on Interlogix Legend IP cameras may cause the Config Tool to crash.
Interlogix
86967
Legend IP: You cannot configure the address of Legend IP cameras in Security Center, as you previously could in Omnicast.
Panasonic
97182
WJ-GXE500: You might be unable to receive a video stream.
Panasonic
105345
Panasonic fixed dome cameras show up as PTZ cameras in Security Center, preventing them from being used for visual tracking.
Pelco
104890
Sarix SpectraIV-IP: Playback video is choppy, and might stop for up to a minute.
Samsung
97037
Samsung SNP6200H: The camera may go offline if the network connection type is set to Multicast.
Sentry
97238
Sentry 360: Exported G64 files do not play.
Sony
93519
SNC-EP520/EP550/EP580/ER520/ER550/ER580: When you try to move the PTZ motor, the PTZ might start spinning, or the unit might go offline.
Sony
104736
After rebooting a Sony camera, the PTZ stops working, and the network settings for the second video stream are lost.
Verint
84736
Verint S1801e: Unit goes offline when Line in is set as the Input type in the Microphone properties dialog box.
Verint
96028
Verint 1708: You may experience decoding issues when using TCP connection type.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
27
Known issues
Known issues Security Center 5.2 SR2 includes the following known issues. Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and/or model. For a list of supported hardware known issues and limitations in Security Center 5.2 SR2, see the GTAP Known Issues page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP. NOTE SD stands for Security Desk, and CT stands for Config Tool. Solution/Unit
Issue
Description
All
64516
Health monitoring: Not all health events, such as Archiving started and Database lost, are logged by the Health monitor.
All
67032
Health monitoring: Some health events are not logged, such as Directory started and Directory stopped unexpectedly, when the Directory database failover uses Mirroring.
All
83996
Upgrading: When performing an upgrade, you are prompted to enter settings that you have already configured in the previous release. To avoid issues, make sure your settings are the same as before.
All
96128
In the Activity trails report, logoff activities do not show any information in the Initiator machine column.
All
96413
SD: After toggling from Full screen mode to Windows mode, and then changing the Full screen monitors option in the Options dialog box, the background of Security Desk may no longer be transparent.
All
97178
If the expansion server is controlling the database after a database failover, and you stop the SQL Service of the expansion server, the main server takes control once more, but in the Database failover tab of the Directory role, the state of both servers is displayed as Unknown. Workaround: Restart the Genetec Server service on both computers to refresh the server statuses.
All
99281
If you install Security Center in silent mode, the Directory database is not created properly. Workaround: Create the database after the installation.
All
100214
If the Omnicast Federation role is deactivated in Security Center, when it is reactivated, some alarms that were previously acknowledged in Security Desk are active again.
All
101149
2012 OS: If you try to launch the Server Admin from the Network view task, you are prompted to install Microsoft Silverlight, even if it is already installed.
All
101426
If Security Center is installed in a NEC Cluster and the active server fails over to the second server in the cluster, the downtime is about 2 minutes. In Security Desk reports, the Health Monitor role downtime is shown as expected downtime, but it should be shown as unexpected downtime.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
28
Known issues
Solution/Unit
Issue
Description
All
106310
SD: The Arm intrusion detection area and Trigger intrusion alarm actions are not available from the Hot actions dialog box. Workaround: Use the commands in the Intrusion detection area widget.
All
114651
After upgrading from Security Center 5.1 to 5.2 GA/SR1/SR2, modifying the Active Directory role settings deletes the users and cardholders created by this role. This only occurs if the Active Directoryrole linksSecurity Center custom fields to Windows Active Directory attributes. Workaround: 1 Back up the Directory database. For information about how to backup databases, see the Security Center Administrator Guide. 2 From theActive Directory role’s Links tab in Config Tool, delete the Custom fields links and then synchronize the Active Directory role. 3 Upgrade to Security Center 5.2 SR2. 4 In the Active Directory role’s Links tab, link the Windows Active Directoryattributes to Security Center custom fields, and then synchronize the Active Directory role.
Access
40596
The limitations when triggering outputs in a zone are as follows: • The entry delay is applied for both the Normal-to-Active and Active-to-Normal zone state transitions. • When an Active-to-Normal zone state transition occurs, all corresponding event-toactions will launch immediately except for the trigger output, which will launch after entry delay expires.
Access
96628
SD: If you edit a visitor's credential in the Visitor management task, and then switch to the next visitor's details page without pressing the save button, your changes are still saved.
Access
96643
SD: If a door lock is not configured, you can still press the Unlock door explicitly button in Security Desk.
Access
96683
SD: If you press the Unlock door explicitly button in Security Desk when the door is already unlocked, a “Door manually unlocked” event is still logged.
Access
97073
If you set a threat level and one of the activation actions is Set reader mode to Card and PIN, when you clear the threat level and the deactivation action is Set reader mode to Card or PIN, the reader mode does not change.
Access
104239
If you create a new custom field for cardholders, and then create a new cardholder in the Cardholder management task right after, that cardholder does not appear in the list. Workaround: Log off, and then log on.
Access
105102
SMC: If you manually enroll an SMC unit and then change its discovery port, the Access Manager cannot reconnect to the unit, even if you add the port number in the Access Manager’s Extension tab.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
29
Known issues
Solution/Unit
Issue
Description
Access
111434
Security Center 5.2 SR2 is not backward compatible with Access Manager running on Security Center 5.1SR3_SP6 expansion server. Workaround: Upgrade the expansion server to Security Center 5.2 SR2.
Access
106480
Entry detected events are generated when inputs are activated, but the people count is only updated when the input is deactivated.
LPR
94033
If you have two hotlists with the same name on the system, the following behavior occurs: • When receiving License plate matched events in the Monitoring task, the background tile color of both hotlists is the color of the first hotlist you created. • Generating a Hits report on the first hotlist includes results from both hotlists. • Generating a Hits report on the second hotlist does not include any results.
LPR
94445
Sometimes pending hits do not show the vehicle position on the map in map mode.
LPR
96711
In the LPR Manager Properties tab, if you select the Encrypt communication channel setting, but do not select the Accept non encrypted messages option, Sharps that do not support encryption will still appear as though they are connected to Security Center.
LPR
100876
CT: The LPR Manager role status displays as online, even if the root folder path is incorrect.
LPR
101641
If an LPR Manage role failover occurs, when the role reconnects, hits are not generated for a few seconds in the Monitoring task. Workaround: Generate a Reads and hits per day task to make sure no hits were triggered in the last few minutes.
LPR
104745
MLPI: If you manually remove a license plate read from an inventory, and then compare that inventory with a previous one using the Inventory report task, the license plate read is shown as Removed in the Action column, but no check mark is displayed in the Manually removed column. Workaround: In the Advanced search query filter in the Inventory report task, select the Only show manually removed reads option.
Video
76093
Audio playback is not always available at the time audio recording is started. The Archiver saves audio and video streams in video files (G64). If audio recording is enabled in the middle of a video file, audio playback will only be available at the start of the next video file.
Video
77721
Edge playback: Audio playback is not supported on edge recording units.
Video
89947
The Archiver may take a long time to start if the video archives you requested are on a slow drive.
Video
94142
If you try to add a video unit on a local archiver, but it is already added on a federated archiver, the operation is refused. However, if you try to view playback video from that federated camera afterwards by right-clicking in the tile, and then clicking Camera > Select video playback source, the local archiver becomes available in the list.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
30
Known issues
Solution/Unit
Issue
Description
Video
94716
If you are viewing playback video from a federated Omnicast system in Security Center but it is blocked, when it is unblocked by a user on the Omnicast side, the video jumps back and forth from the current position to live video.
Video
96027
If you are searching for video archives and the date and time you are querying is missing on the disk, you receive a buffering message, but you are not told the video file is missing.
Video
96074
If you are viewing a playback loop and the end of the loop corresponds with the last video frame, then the video will stop and display an “End reached” message instead of looping back.
Video
96107
Removing multiple units from an Auxiliary Archiver at once may cause issues.
Video
96129
In the Remote task, when you drag a video stream from one tile to another, the original tile is still selected.
Video
96130
In the Remote task, the Previous frame and Next frame video playback commands do not work.
Video
96131
In the Remote task, when you use digital zoom with a PTZ camera the zoom box is not displayed. Also, when you stop using digital zoom the button in the camera widget still indicates that you are using digital zoom.
Video
96211
Video trickling: When you move a camera to another Archiver, its trickling settings must be reconfigured.
Video
96231
If you pause a video recording in the Archives task, then switch to the Monitoring task and view live video from the same camera, when you switch back to the Archives task and click play, the video stream jumps to the time that was playing in the Monitoring task.
Video
96652
If you block video in Security Desk, and a portion of the video was already blocked, the whole range of the original blocked segment is modified according to the new block settings (user level, and so on).
Video
97038
When federating a PTZ camera from an Omnicast 4.8 system to Security Center 5.2, the PTZ preset names are not federated.
Video
103935
Trickling: In the Trickling status dialog box of the Archiver role’s Trickling tab, the Last recorded frame value does not match the End time column value in the Security Desk Archive storage details task.
Video
109857
When playing back trickled video with Edge Playback requests enabled in Config Tool, an error may occur when the playback reaches the end of the trickled video.
Video
110982
SD: When displaying a PTZ camera in a tile, the presets and patterns for the previous PTZ camera are applied.
Video
110968
SD: When you unpack a camera sequence composed of PTZ cameras, the PTZ widget controls don’t work.
Arecont
109844
When using a Variable bit rate, the maximum Bit rate setting may not be respected.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
31
Known issues
Solution/Unit
Issue
Description
Arecont
110351
H.264 video streams contain artifacts when using a Unicast TCP connection type.
Axis
97185
While viewing playback video from Axis cameras with 711 Audio codec from the Video file player, the audio or video stream may pause temporarily.
Axis
100626
M3006, M3007: When trying to view video in MJPEG at a resolution of 2048x1536 or 2592x1944, you receive a Waiting for signal error.
Axis
101753
Q7411: Some PTZ functions may not work when controlling the PTZ through a coaxial cable.
Axis
103089
M3006-V: Setting the Image Rotation to 90 or 270 on the Hardware tab for an H.264 stream, causes frame rates to drop.
Axis
110769
Axis keyboard: When using the keyboard to select a monitor, the monitor ID is not displayed in the title bar of the SD tile.
Axis
104835
P3353, P3364: When using a Variable bit rate, the maximum Bit rate setting is not respected for H.264 streams.
Axis
111005
P1204: When a high Image quality setting is used for an MJPEG stream, RTP packets are lost.
Bosch
96453
When a Bosch NBN-832 camera is part of a camera sequence, zooming in using your mouse wheel does not work.
Bosch
102398
Bosch Autodome Junior HD: Viewing reverse playback video and then jumping to another recorded video sequence freezes the video.
Bosch
109266
NDC-274-PT: MJPEG stream resolution of 1920x1080 set in Config Tool, actually produces resolution of 1712x960.
Bosch
109332
VJT X20 XF-E: Video playback does not work.
Bosch
110866
Autodome 800: When the Enhanced PTZ option is enabled on the Hardware tab in Config Tool, some zoom controls on the PTZ widget may not work in Security Desk.
Bosch
110326
NDC-284-PT: The 2596x1944 resolution does not work for an MJPEG stream.
Canon
104842
VB-H41: Streaming multiple MJPEG streams may cause Waiting for signal error or corrupted video in Security Desk.
Canon
109444
VB-H41: On the Motion Detection tab, the Sensitivity and Consecutive frame hits settings should not appear and cannot be modified.
HID
3461
V200/V300: Periodic output behavior does not always toggle properly. Recommendation: Set output transitions for a minimum duration of 5 seconds or more.
HID
94623
Replacing an EDGE 400 unit with an EDGE EVO EH400 unit using the Unit replacement tool in Config Tool is not fully supported. Workaround: Enroll the EDGE EVO EH400 unit in Security Center, configure all doors, outputs, and zones for the new unit, and then remove the old unit.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
32
Known issues
Solution/Unit
Issue
Description
HID
96527
HID VertX: If the input wire is physically cut or shortened, then the Input state field in the Peripherals tab in Config Tool is always set to Trouble (open circuit).
Interlogix
85162
Interlogix: Thumbnail preview does not work in Security Desk for units that use the GE MPEG-4 extension.
IQinVision
106643
IQ861N, IQA33N: Video attributes set on the Color tab are not preserved after the unit restarts.
IQinVision
107590
IQ86IN, IQA33N: The Video Mode set on the Hardware tab in Config Tool is not pushed to the unit.
IQinVision
111117
IQ86IN, IQA33N: MJPEG output resolution doesn’t match what was configured on the Hardware tab in Config Tool. Workaround: Set the resolution on the unit’s Webpage.
Panasonic
103514
WV-SP306: When enabling audio output, the speaker entity is not automatically assigned to the camera. Workaround: Use the Speaker list on the Hardware tab to assign the speaker to the camera.
Panasonic
103519
WV-SP306: Audio output is not in sync with the video.
Panasonic
109834
WV-SW458: Input pins automatically revert to Normal state after the Reactivation Threshold time has passed.
Panasonic
109744
WV-SW458: Software and unit motion detection do not work properly when using a PTZ 360-degree Video mode.
Panasonic
110282
WV-SW458, WV-SF438: When viewing the camera in a Security Desk tile, if you rightclick and select Camera > Command > Perform Auto back focus (ABF), the unit goes offline.
Pelco
107449
Sarix Spectra HD D5220: Setting the Frame rate to 1fps on the Video tab causes intermittent image loss.
Sentry 360
59245
Camera may stop responding and require a power cycle to come back online.
Sentry 360
60643
Cameras using H.264 can produce large increases in bandwidth usage that result in video glitches. Workaround: Install camera on a Gigabit network.
Sentry 360
103092
Sentry 360: The red shape that represents the dewarped area of the fish-eye lens can be moved outside the digital zoom thumbnail.
Sentry 360
109345
FS-IP10K: When there is a lot of movement in front of the camera, the image is slow to update in Security Desk.
Siqura
87701
Siqura HD-22/P: You may not be able to view playback video from G64 files in MPEG-4.
Sony
108679
5th generation units: Redundant archiving using a UDP connection causes transmission loss.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
33
Known issues
Solution/Unit
Issue
Description
Sony
109570
SNT-EX154: When recording to a redundant Archiver in H.264 with a Unicast UDP connection, the camera may continue streaming to the Archiver even after the recording has been stopped.
Verint
105428
S1808e-A: Audio output from speaker or headphones does not work.
Vivotek
108151
IP8161: Audio output and digital inputs are not listed on the Peripherals tab even though they exist on the unit.
Vivotek
109134
IP8161: The Bit rate does change if you apply a setting of 8000 kbps or higher on the Video tab.
Vivotek
109023
FE8171V: RTP packets are lost when viewing video with a high bit rate in a Security Desk tile, whereas playback of the same archived video is fine.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
34
Limitations
Limitations Security Center 5.2 SR2 includes the following known limitations. Generic limitations are categorized by solution. Unit specific limitations are categorized by manufacturer and/or model. For a list of supported hardware known issues and limitations in Security Center 5.2 SR2, see the GTAP Known Issues page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP. NOTE SD stands for Security Desk, and CT stands for Config Tool. Solution/Unit
Issue
Description
All
10997
(Ref. 17369) Scheduled tasks with “On startup” recurrence property may not run on startup. Workaround: Limit the “On startup” tasks to “Execute a macro” actions.
All
11280
The status of a device (camera or door) shown in a Security Center map is not updated on the map when the device goes temporarily offline (red) and back online. Workaround: Remove the map from the canvas and drag it back to the canvas.
All
12224
Time zone abbreviations are not supported in the printed reports.
All
13097
The Active Directory role may stop working after the Microsoft Active Directory domain controller is restarted. Workaround: Deactivate the role for at least 3 minutes and reactivate it.
All
13616
Database backups cannot be purged when the database server is not on the same computer as the server role (Security Center Directory or Synergis Access Manager).
All
21823
CT: For languages written from right to left, such as Arabic and Persian, the user interface of some tools and configuration tabs in the Config Tool may not have been inverted.
All
22169
Server Admin cannot use the default HTTP port 80 on a Windows XP 32-bit machine if IIS service is installed. (Workaround modify port to use one other than port 80).
All
24428
Security Desk keyboard shortcuts cannot be used (such as space to acknowledge an alarm) when the focus is on a tile displaying a map. Workaround: Use the command buttons found in the map instead.
All
56703
SD: Not all query filters in reporting tasks are updated live when the system configuration changes, such as when new custom fields or custom events are added. Workaround: To view the new query filter options, delete the task and recreate it.
All
67452
If an alarm is triggered with a source condition and is forwarded to a Security Desk that has a version older than 5.2 installed, when the alarm is acknowledged, the alarm only appears as acknowledged on the forwarded workstation when Security Desk is restarted.
All
84032
When generating an Audit trails report, the only information you are given about threat level configuration changes is if the threat level was added, deleted, or modified.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
35
Limitations
Solution/Unit
Issue
Description
All
100973
You cannot copy configuration settings to imported Active Directory user groups using the Copy configuration tool. Even though you receive a Copy process completed message, the configuration is not copied.
All
101198
2012 OS: After you install Security Center, the Server Admin application is not available from the Windows Start menu. Workaround: To open Server Admin, type the following URL into your Web browser: http://localhost/Genetec.
All
102141
If you forward an active alarm with a message to a user who is logged off, when that user logs on they will receive the alarm, but not the message.
All
108161
The diagnostic tool reports an error when diagnosing a camera that uses HTTPS.
All
109608
SDK: Custom events that are triggered with a macro are not executed. Workaround: Download the source user prior to triggering the event.
Access
16721
Modifying the members (doors, elevators, captive areas) of an area might disrupt the Time and attendance report of that area for the time range prior to the change. Workaround: Restoring the old membership settings also restores the old time and attendance values.
Access
37088
Security Center does not support Reactivation threshold settings for zones entities.
Access
51996
When the association between a credential and a badge template is changed at a remote site (in a roaming environment), this change is not updated at the central site.
Access
57615
Denying a Global Cardholder Synchronizer role the “Modify credential information” privilege does not prevent its users on the sharing site from changing the shared PIN credentials. Workaround: In the context of Global Cardholder Management, in order to prevent the sharing site users from modifying the shared PIN credentials, the Global Cardholder Synchronizer roles must be denied the “Add/delete credentials” privilege on the sharing host.
Access
77794
If you are using the HID extension, creating two Access Manager roles on the same host server is not supported and will generate a "Database service already exists" error. The error will persist even after you delete one of the roles.
Access
69460
When you import a user or cardholder from an Active Directory and they are members of the Active Directory role’s partition by default, if you manually remove the partition membership from the entity, the partition is not re-added the next time you synchronize.
Access
70535
You cannot synchronize HID H10302 37-bit and HID H10304 37-bit credentials with an Active Directory if they are using the maximum values.
Access
70538
If an error occurs while synchronizing with an Active Directory and the synchronization pauses, the synchronization will not complete.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
36
Limitations
Solution/Unit
Issue
Description
Access
70694
You cannot synchronize with the Active Directory when a field contains a non-breaking space.
Access
71422
Multiple credentials might be requested for the same cardholder if the requests were created by users from different partitions.
Access
83840
When you export or print the Access rule configuration report, the Icon column is not included.
Access
83979
When generating an Enhanced cardholder access rights report, you can only select one filter for your query; you cannot combine filters.
LPR
15676
AutoVu LPR: When configuring a permit restriction, it is not possible to define a time restriction that spans only one day.
LPR
16619
AutoVu LPR: While parsing hotlist or permit data files, parsing errors such as the use of wrong delimiter characters, are not indicated. Workaround: Always double-check that the files are loaded correctly in the Patroller.
LPR
17892
SD – Geographical map: Regions drawn on maps as filters for certain type of reports appear on top of the Bing map controls, blocking their access. Workaround: Move the map around or zoom in/out with the mouse wheel.
LPR
18525
AutoVu LPR – SD: When the thumbnail LPR images are not shown in a LPR report (for queries returning more than 1000 rows), they are not displayed in the tiles either. Workaround: Click on the “Magnifying glass” button in the tile to display the LPR image.
LPR
19580
Inventory management task and Inventory report tasks in the Security Desk may use a lot of memory. To avoid performance issues while running a query on a large parking facility inventory (40K places or more), it is recommended to delete all tasks unrelated to MLPI from your task list before launching the query.
LPR
20489
SD: The timestamp associated to a hit corresponds to the time the patrolling officer took action on the hit (Accepted, Rejected, or Not enforced), not the time the hit was raised.
LPR
25725
LPR Manager database cleanup begins when the LPR Manager database table reaches 20,000 reads. Previously, the LPR Manager database cleanup did not start until the database table reached 100,0000 reads. If using SQL 2008 Express, the database could not reach 100,000 reads before reaching the 4 GB limit in SQL Express.
LPR
26008
While upgrading Security Center from 4.0 to 5.0, the server and database used in 4.0 are not automatically reassigned to the LPR Manager role in 5.0. Workaround: You need to reassign the resources manually in the Config Tool.
LPR
44225
SD: In an Inventory report, to permanently get rid of the unreconciled reads, you must delete them from the database, one at a time. Using the multiple selection only removes them from your current report. NOTE Deleting an unreconciled read from the database means you are deleting it from the offload file, so it will not reappear the next time you look for it in the Inventory report. The read remains available in the database other reads report.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
37
Limitations
Solution/Unit
Issue
Description
LPR
56903
In Config Tool, after moving a Patroller unit to another LPR Manager, it still appears under the previous LPR Manager. Workaround: Click Refresh in the Entity browser.
LPR
57731
Moving a Patroller unit to a new LPR Manager requires additional setting changes in Patroller Config Tool. For more information, see “Move Patroller or LPR units betweenLPR Managers” in the AutoVu Handbook.
LPR
82871
Japanese hotlists: Use separate hotlists for military and private plates. The Latin characters in the military plates will cause the LPR matcher to assume the hotlist contains only Latin plates; therefore no matches will be generated.
LPR
92418
After you upgrade from Security Center 5.1 to 5.2, and before you upgrade your Sharp units, you will receive the following error message: “Please select an Auto extension or the specific Security Center - v5.2 extension in the Sharp Portal to use this operation”. Workaround: Set the extension in the Sharp Portal to Auto.
LPR
94758
MLPI: The local time on the handheld computer is not synchronized with the server, which may cause issues. For example, if the LPR Manager receives an XML read to be imported, but the read has a future timestamp, the read is ignored. Workaround: Make sure the local time on the handheld computer is later than the server.
LPR
100763
• Windows 7, 2012 OS: If you install Microsoft update KB2670838, context images of license plate reads from fixed Sharps might not appear in Security Desk. Workaround: Uninstall the update.
LPR
102883
After an LPR Manager role failover occurs, some of your fixed Sharps might not reconnect to the secondary server until they capture a license plate read.
Video
11998
Omnicast 4 alarm priorities are not converted when federated in the Security Center. All federated Omnicast alarms have a priority of 1. Workaround: Adjust the priorities of federated Omnicast alarms manually in the Config Tool.
Video
12908
The nVidia video card may cause the Security Desk to stop working when hardware acceleration is turned on and set to “Full”. Workaround: Set hardware acceleration to “None”.
Video
13195
If UltraVNC is installed on a computer, the Security Desk may be unable to display video. Workaround: Uninstall UltraVNC.
Video
25318
Federated camera sequences does not show video from cameras that are blocked to any user on the remote system, regardless of the privileges of the user account used to connect to the federated Directory.
Video
25322
All cameras in a federated camera sequence are displayed on the federation host even though the user account used to connect to the federated Directory does not have access to all of them.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Limitations
Solution/Unit
Issue
Description
Video
28991
SD: When displaying an HTML map in a tile while viewing video in the tile next to it, the map will overlap the video thumbnails.
Video
40314
Alarm playback loop is permanently set in Security Desk. The alarm playback loop is set between the following time ranges: • Start time: Alarm trigger minus pre-trigger setting. • End time: Alarm trigger plus 10 seconds.
Video
52172
When attempting to back up an Auxiliary Archiver that is installed on an expansion server to a file on that computer, you may receive an error because the SQL Server may not have permission to back up to that location. Workaround: Back up to a folder the SQL Server has access to.
Video
58329
Backward compatibility: Security Desk 5.0 and earlier cannot play AAC audio coming from Security Center 5.1.
Video
63409
Move unit: After moving a video unit, the unit is still shown under its old Archiver after it comes back online. Workaround: Manually refresh the entity tree after the unit comes back online.
Video
63523
Move unit: Cannot view playback video from Auxiliary Archiver after moving a video unit from one Archiver role to another. Workaround: Restart Genetec Server service hosting the Auxiliary Archiver.
Video
64274
Edge recording: Thumbnails are not available if the video is only recorded on the edge unit. Workaround: To see thumbnails in any kind of video reports (Bookmarks, Camera events, etc.), the video must be trickled to the Archiver.
Video
70532
When you add a camera sequence to an analog monitor in Security Desk and one of the cameras is not supported, that camera is skipped in the sequence.
Video
70560
If you associate a camera with an alarm and the analog monitor that is a recipient of the alarm does not support the camera, when the alarm is triggered, the video is not displayed on the analog monitor.
Video
78880
SD: When playing back Omnicast 4.8 federated video, the rewind speed starts at -10x instead of -1x.
Video
81898
When you export a G64 file that contains audio to ASF, the audio quality is bad.
Video
88764
When using digital zoom, you cannot select a preset again if it was the last preset you selected before moving the camera image. Workaround: In the Digital zoom presets section of the camera widget, click Reload to move the camera image to the current preset position.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
39
Limitations
Solution/Unit
Issue
Description
Video
88994
If you switch the audio format to AAC audio while the video stream is displayed in a Security Desk tile, the sound is either distorted or doesn’t work. Workaround: Clear the video stream from the tile before changing the audio format. Then, in the camera widget, click the Listen button twice to reset the audio.
Video
91564
Software motion detection is not supported on Auxiliary Archivers. Therefore, when viewing playback video, there is no visual indication of motion on the timeline if the video archive was only recorded on an Auxiliary Archiver (no green bars).
Video
94722
In Omnicast, you can only block live video. Therefore, if you are viewing playback video from a federated Omnicast video stream in Security Center and it is blocked by a user on the Omnicast side, the video is not blocked in Security Center until the camera is changed to live video mode.
Video
96458
If you are manually recording a video stream and you add a bookmark while viewing the live video, the recording restarts.
Video
100674
If a camera is blocked on a federated site, the user level of the block settings only applies to the users on the federated system.
Video
100768
For federated Omnicast cameras, the video tile statistics overlay does not display the Encoding type, and the Source field is incorrect.
Video
100778
When you add a bookmark to live video of a federated Omnicast 4.7 camera, the bookmark timestamp is generated when you click OK, not when you click Add bookmark.
Axis
96200
Windows 7 and later: Axis 292 units cannot be added to the Archiver.
Axis
100977
• M3007-P/PV: Streaming at more than 12 frames per second is not supported. It is also recommended to use only two streams at a time, and to disable unit motion detection for streams that aren’t using it.
Bosch
76282
Bosch MPEG2 units: G64-to-ASF conversion takes longer on Security Center than on Omnicast.
Bosch
103836
Bosch NWC-0455: Video resolution set on the Video tab of Config tool does not match the resolution displayed in the Live video window of SD.
Bosch
107666
Bosch Region of interest (ROI): Unit motion detection applies to entire zone captured by the camera instead of within the ROI area. Workaround: • Use software motion detection. • Use the first stream to create the motion detection zone.
Bosch
109469
Bosch NDC-274-PT: Region of Interest (ROI) is lost after rebooting the unit.
Sony
106638
SNT EX-154: No motion detection events are received in SC if the unit’s Webpage has the Motion detection tab open.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
40
Limitations
Solution/Unit
Issue
Description
Sony
104672
SNC-ER585: When moving the mouse pointer over a tile that is being used to monitor live video in SD, the image freezes.
HID
19239
Elevator control – Configuring an exception to unlock schedule (controlled access) on a floor without a corresponding unlock schedule (free access) may cause the VertX controller to stop sending events to the Access Manager.
HID
21998
PIN credential active state is ignored when used with a CARD & PIN reader. To support units that have a combination of normal readers and CARD & PIN readers, only the CARD's credential status is used.
HID
56493
HID VertX V1000: On the first attempt, Security Center may not be able to add a VertX V1000 unit (2.2.7.78). The first time you try to add a VertX V1000 (2.2.7.78) to Security Center, an error appears. Security Center will then reboot the unit. After the unit is rebooted, the second time you try to add the unit, Security Center is able to add the unit to the system.
HID
57112
Unit discovery does not show the new name you give to a unit (in the unit, Identities tab) until the unit is rebooted or its power is cycled.
HID
57113
When a Door unlock schedule override is removed, there is a delay of 40 seconds before the door’s unit is fully programmed.
HID
57114
AC fail inputs: If the VertX V1000 AC Fail input is used to monitor AC, then the AC Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring AC. Similarly, if the V1000 AC Fail is used as a general purpose input, the AC Fail interface modules must only be used for general purpose inputs.
HID
57115
Battery fail inputs: If the VertX V1000 Battery Fail input is used to monitor battery failure, then the Battery Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring battery failure. Similarly, if the V1000 Battery Fail is used as a general purpose input, the Battery Fail interface modules must only be used for general purpose inputs.
HID
57116
The HID VertX V1000 inputs and outputs cannot be used for the following purposes: • A door REX, door sensor, door lock • Elevator control or floor tracking • Interlock, including the override or lockdown functions • Readerless door • IO linking (Zone) • Door buzzer
HID
57118
The HID Edge device (EdgeReader or EdgePlus) can only be used to control a single door. You cannot use two HID Edge devices to configure a door with two readers. The supported configuration for an Edge device is a card-in /REX-out door.
HID
57119
You must stop the Access Manager before initiating a unit swap operation in the Config Tool. Once the swap is completed, the Access Manager can be restarted.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
41
Limitations
Solution/Unit
Issue
Description
HID
79154
For HID VertX units, the Access manager role only supports entry detection when the access controller is online. When the access controller is offline, every Access granted event is associated with an Entry assumed event, even if the cardholder did not enter the area.
HID
79324
For HID VertX units configured to use hard antipassback, if the cardholder is granted access but does not enter the area, the people count is still affected, and First person in or Last person in events could still be triggered.
Interlogix
68001
Interlogix DVMRe units: G64-to-ASF conversion takes longer on Security Center than on Omnicast.
Interlogix
94161
Interlogix DVMRe Triplex: Video archives that were recorded on the edge may take a few minutes to load when displayed in a tile in Security Desk.
Panasonic
40143
GXE500: When configuring multiple MPEG-4 streams in Config Tool, the Quality settings of stream 2 overwrite the settings of stream 1.
Panasonic
41847
WV-SW355: A frame rate of 30 fps in MPEG is not supported.
Panasonic
103777
Panasonic units do not support edge playback requests or trickling for MJPEG video.
Pelco
88072
When you add Pelco cameras or change their configuration in Security Center, you may receive a Transmission lost warning while the configuration is pushed to the camera.
Pelco
107622
Pelco Sarix Spectra HD D5220: The Auto Iris command in the Specific commands of the SD PTZ widget does not change the brightness.
Sentry 360
60839
When using the dewarping feature in Security Desk, if you zoom using your mouse wheel button, it zooms to the center of the image, not where your mouse is pointing.
Sentry 360
60840
When using the dewarping feature in Security Desk, the overview image does not match the zoom regions.
Sentry 360
60841
When using the dewarping feature in Security Desk, the overview image displays the first frame when the camera was dropped in the tile.
Sony
74587
Sony 5th generation video units: The resolution of the second stream cannot be higher than the resolution of the first stream.
Verint
91773
Verint S1801E-R: You cannot toggle between single and quad monitor mode in Config Tool. Workaround: Change the monitor mode from the unit’s Web page.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
42
System requirements
System requirements For system requirements, see the Security Center 5.2 System Requirements document, available at: http://www.genetec.com/Lists/Reference%20Documents/Genetec%20%20Security%20Center%20System%20Requirements.pdf.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
43
Supported video units
Supported video units For details such as firmware and certification level of the video units supported by Security Center, see the GTAP Supported Devices page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP. NOTE Some of the supported video units require additional configuration before they can be added in Security Center, or for their unit features to work in Security Center. For more information about these configuration steps, see the Security Center Video Unit Configuration Guide. The latest version of this document is available at: http://downloads.genetec.com/Security Center/5.2/SR2/Security_Center/ EN.Security%20Center%20Video%20Unit%20Configuration%20Guide%205.2%20SR2.pdf.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
44
Supported HID units
Supported HID units This section includes the following topics:
• • • •
"Supported HID controller firmware" on page 45 "Supported HID interface module firmware" on page 45 "Supported HID EVO controller firmware" on page 46 "Supported modules for Edge EVO controllers" on page 46
Supported HID controller firmware Security Center 5.2 SR2 supports the following HID controller firmware versions. HID VertX (V1000/V2000)
HID EdgeReader / EdgePlus
2.2.7.18 2.2.7.39 2.2.7.49.1
2.2.7.18 2.2.7.39 2.2.7.49.1 2.2.7.70 2.2.7.149 2.2.7.151
2.2.7.70a 2.2.7.149a 2.2.7.151a 2.2.7.257b
2.2.7.257b
a. Versions 2.2.7.70, 2.2.7.149, and 2.2.7.151 do not support elevator control. If this feature is required, you’ll need to use firmware version 2.2.7.49.1. b. After you upgrade to the new firmware, the access control unit goes offline or cannot be enrolled. This is because the firmware is shipped with the Telnet/FTP/SSH disabled by default. As a workaround, log on to the unit's webpage and manually enable the Telnet/FTP/SSH feature. The unit can then be enrolled.
Supported HID interface module firmware The following interface modules are supported with HID controllers in Security Center 5.2 SR2. The interface modules should have the following Program and EEPROM firmware. HID interface unit
Program
EEPROM
V100 V2000 (has a V100 interface board built-in) EdgePlus/EdgeReader
113
110
V200
106
105
V300
107
104
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
45
Supported HID units
For instructions on how to upgrade a unit’s firmware, see the Security Center Administrator Guide.
Supported HID EVO controller firmware Security Center 5.2 SR2 supports the following HID EVO controller firmware versions. Controller type
Model
Firmware
HID VertX EVO
V1000
2.3.1.542 2.3.1.673a
V2000
2.3.1.542 2.3.1.673a
EH400-K Standard Controller
2.3.1.605 2.3.1.730a
EHR40-K Standard Controller/Reader Module
2.3.1.605 2.3.1.730a
EHRP40-K Standard Controller/Reader Module
2.3.1.605 2.3.1.730a
HID Edge EVO
a. After you upgrade to the new firmware, the access control unit goes offline or cannot be enrolled. This is because the firmware is shipped with the Telnet/FTP/SSH disabled by default. As a workaround, log on to the unit's webpage and manually enable the Telnet/FTP/ SSH feature. The unit can then be enrolled.
Supported modules for Edge EVO controllers The following modules are supported with HID Edge EVO controllers in Security Center 5.2 SR2.
• • • •
EDWM-M Door & Wiegand Module EDM-M Door Module EWM-M Wiegand Module EIM-M Input Module
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
46
Supported SMC units
Supported SMC units Security Center 5.2 SR2 is compatible with Synergis Master Controller 2.0 GA and 2.1 LA. For a list of supported SMC interface modules and unit firmware, see the Synergis Master Controller Release Notes, available from the GTAP Documents page. You’ll need a username and password to log on to GTAP.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
47
Supported intrusion detection units
Supported intrusion detection units This section includes the following topics:
• "Supported Bosch intrusion detection devices" on page 48 • "Supported Honeywell Galaxy intrusion detection devices" on page 49
Supported Bosch intrusion detection devices Security Center 5.2 SR2 supports the following Bosch GV2, GV3, and GV4 intrusion panel devices. For each device, the corresponding firmware and certification level is listed. Model
Device type
Firmware
Certification
D7212GV2/GV3/GV4
Intrusion panel
GV2: ver.7.08 GV3: ver. 8.04, 8.14 GV4: ver. 1.04
Supported by design
D7412GV2/GV3/GV4
Intrusion panel
GV2: ver.7.08 GV3: ver. 8.04, 8.14 GV4: ver. 1.04
Supported by design
D9412GV2/GV3/GV4
Intrusion panel
GV2: ver.7.08 GV3: ver. 8.04, 8.14 GV4: ver. 1.04
Certified
D1255
Keypad
Certified
D125B
Dual Class B Initiating Module
Supported by design
D8125
Addressable expansion module
Certified
D8128D
Input expansion module
Certified
D8129
Octo-Relay module
Supported by design
D9127
POPIT modules
Supported by design
DS7432
Eight-input Remote Module
Supported by design
DS7457i
Single Zone Multiplex Input module
Supported by design
DS7460i
Dual-input module
Supported by design
DS7461i
Single-input Multiplex module
Supported by design
DS7465i
Input and Output Module
Supported by design
DX4010i
RS-232 Serial Interface Module
Supported by design
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
48
Supported intrusion detection units
Model
Device type
Firmware
Certification
DX4010V2
USB/Serial interface module
Certifieda
DX4020
Ethernet Network Interface Module
Certifieda
B420
Ethernet Network Interface Module
Certified
a. Not supported on GV4.
For more information about the known issues and limitations for Bosch intrusion panel devices in this release, see the Bosch Intrusion Panel Integration Guide 5.2 GA.
Supported Honeywell Galaxy intrusion detection devices Security Center 5.2 SR2 supports the following Honeywell Galaxy Dimension control panel devices. For each device, the corresponding firmware and certification level is listed. Model
Device type
Firmware
Certification
A234
RS-232 Lead Kit
Certified
C072
Rio Expander module
Certified
CP037
Keypad
Certified
E080-2
Galaxy Ethernet Module
Version 2.11
Certified
GD-48
Control panel
Version 6.7 and later
Certified
GD-96
Control panel
Version 6.7 and later
Supported by design
GD-264
Control panel
Version 6.7 and later
Supported by design
GD-520
Control panel
Version 6.7 and later
Certified
For more information about the known issues and limitations for Honeywell Galaxy Dimension control panel devices in this release, see the Honeywell Galaxy Control Panel Integration Guide 5.2 GA.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
49
Supported languages
Supported languages Security Center 5.2 SR2 software is available in the following languages:
• • • • • • • • • • • • • • • • • • •
Arabic Chinese (Simplified and Traditional) Czech Dutch English French German Hebrew Hungarian Italian Japanese Korean Norwegian Persian Polish Portuguese–Brazil Spanish Thai Turkish
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Upgrading from earlier versions of Security Center
Upgrading from earlier versions of Security Center The following earlier versions of Security Center can be upgraded to Security Center 5.2 SR2:
• • • •
Security Center 4.0 GA/SR1 Security Center 5.0 GA/SR1 Security Center 5.1 GA/SR1/SR2/SR3 Security Center 5.2 GA/SR1
Upgrading from Synergis 2.1 Security Center 5.2 does not support upgrades from Synergis 2.1. You must first upgrade from Synergis 2.1 to Security Center 4.0 SR1, and then upgrade to the latest version of Security Center. For more information, see “Upgrading from Synergis 2.1” in the Security Center 4.0 SR1 Installation and Upgrade Guide, available at: http://downloads.genetec.com/SecurityCenter/4.0/ SR1/EN.Security Center Installation and Upgrade Guide 4.0 SR1.pdf
Migrating from Omnicast Security Center 5.2 SR2 supports migrations from Omnicast 4.5 and later. For more information, see the Omnicast Migration Guide 5.2, available from the GTAP Documents page. You’ll need a username and password to log on to GTAP.
Migrating from AutoVu 4.3 Security Center 5.2 does not support migrations from AutoVu 4.3. You must migrate AutoVu 4.3 data to Security Center 5.0 SR1 using the Data import tool. For more information, see “Migrating from AutoVu 4.3” in the Security Center 5.0 SR1 Installation and Upgrade Guide, see http://downloads.genetec.com/SecurityCenter/5.0/SR1/ Security_Center/EN.Security Center Installation and Upgrade Guide 5.0 SR1.pdf.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center compatibility
Security Center compatibility Security Center 5.2 SR2 is compatible with the following: NOTE Product release versions listed include all subsequent releases.
• • • • • • •
Security Center 5.1 (See "Security Center backward compatibility" on page 56) Security Center 5.2 Security Center Federations: 4.0, 5.0 SR1, 5.1, 5.2 Patroller 5.1, 5.2 Plate Reader 5.1, 9.0, 10.0 Security Center Mobile 3.1 GA Plan Manager 10.1 SR1
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Omnicast compatibility
Omnicast compatibility Security Center 5.2 SR2 is compatible with the following Omnicast components. Omnicast 4.x
Security Center 5.2 SR2
Archiver service
without Archiver service
more than 30 cameras
Omnicast federations
Noa
Yesb
Noc
4.6, 4.7, and 4.8d
a. The Security Center 5.2 Archiver role and the Omnicast 4.x Archiver service cannot run on the same server. b. If the Archiver role is not running on the Omnicast server, then Security Center 5.2 can coexist on the same server as Omnicast. c. If Omnicast supports more than 30 cameras, it is best practice to host Security Center and Omnicast on different computers. d. The Security Center Media Router cannot stream video from federated Omnicast systems. Video streams from federated Omnicast systems are streamed directly to the Security Desk client using the Omnicast Compatibility Pack. This means that the Security Desk client must be able to connect directly to the Omnicast server. For information about installing the Omnicast Compatibility Pack, see the Security Center Installation and Upgrade Guide, available at: http://downloads.genetec.com/Security Center/5.2/SR2/Security_Center/ EN.Security Center Installation and Upgrade Guide 5.2 SR2.pdf.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Sharp 10.0 compatibility
Sharp 10.0 compatibility Plate Reader 10.0 is compatible with the following Sharp models and firmware:
• Sharp 2.0 with 1 GB of RAM or more. • Sharp EX 2.0 with 1 GB of RAM or more. NOTE If you are using Sharp EX with the Patroller, only one LPR camera can be used per unit.
• Sharp VGA • SharpX • SharpX VGA
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Sharp 9.0 compatibility
Sharp 9.0 compatibility Plate Reader 9.0 is compatible with the following Sharp models and firmware:
• Sharp 1.5 and 2.0 with 512 MB of RAM • Sharp EX 1.5 and 2.0 with 512 MB of RAM NOTES
• Sharp versions 1.5 and 2.0 with 512 MB of RAM do not support upgrading from Security •
Center Config Tool. Instead, you'll need to run the Upgrade tool directly on the Sharp. For more information about upgrading Sharps, contact your Genetec representative If you are using Sharp EX with the Patroller, only one LPR camera can be used per unit.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center backward compatibility
Security Center backward compatibility Security Center 5.2 SR2 is backward compatible with many Security Center 5.1 components, allowing the system administrator to upgrade the system in stages. This section includes the following topics:
• "Security Center backward compatibility requirements" on page 56 • "Backward compatibility between Security Center roles" on page 56 • "Backward compatibility with Security Desk tasks" on page 57
Security Center backward compatibility requirements The requirements for Security Center backward compatibility are as follows:
• Upgrading to latest version. If upgrading to the latest version (for example, from 5.1 to 5.2), then you must always upgrade the main server hosting the Directory role and Config Tool.
• Using new features. A Security Center server must be upgraded in order to use the new features introduced in version 5.2 SR2.
• Role is assigned to multiple servers. If a role is assigned to multiple servers, such as in a failover configuration, all its servers must be running the same version of Security Center.
Backward compatibility between Security Center roles Each new release of Security Center 5.2 includes new role features that may or may not be compatible with earlier versions. The backward compatibility with Security Center roles is summarized in the following table. Role type
Backward compatible to 5.1
Media Router
No
Access Manager
Yes IMPORTANT Security Center 5.2 SR2 is not backward compatible with Access Manager running on Security Center 5.1SR3_SP6 expansion server.
Archiver
Yes
Auxiliary Archiver
Yes
Active Directory
Yes
Intrusion Manager
Yes
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center backward compatibility
Role type
Backward compatible to 5.1
Security Center Federation
Yes
Omnicast Federation
Yes
Plugin Manager
No
LPR Manager
No
Point of Sale
No
Directory Manager
No
Health Monitor
Yes
Global Cardholder Synchronizer
Yes
Backward compatibility with Security Desk tasks Security Center 5.2 SR2 backward compatibility with Security Desk 5.1 tasks is summarized in the following table.
Task category
Task type
Backward compatibility to Security Desk 5.1
Operation
Monitoringa
Yes
Cardholder management
Yes
Visitor management
Yes
People counting
Yes
Credential management
Yes
Hotlist and permit editor
No
Inventory management
No
Incidents
Yes
Zone activities
Yes
Transactions
No
Investigation
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center backward compatibility
Task category
Task type
Backward compatibility to Security Desk 5.1
Investigation /Access control
Area activities
Yes
Door activities
Yes
Cardholder activities
Yes
Visitor activities
Yes
Area presence
Yes
Time and attendance
Yes
Credential activities
Yes
Elevator activities
Yes
Visit details
Yes
Investigation /Asset management
Asset activities
No
Asset inventory
No
Investigation /Intrusion detection
Intrusion detection area activities
Yes
Intrusion detection unit events
Yes
Investigation /LPR
Hits
No
Reads
No
Route playback
No
Inventory report
No
Daily usage per Patroller
No
Logons per Patroller
No
Reads/hits per day
No
Reads/hits per zone
No
Zone occupancy
No
Archives
Yes
Bookmarks
Yes
Motion search
Yes
Camera events
Yes
Forensic search
Yes
Investigation /Video
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Security Center backward compatibility
Task category
Task type
Backward compatibility to Security Desk 5.1
Maintenance
System status
Yes
Audit trails
Yes
Activity trails
Yes
Health history
Yes
Health statistics
Yes
Access control unit events
Yes
Cardholder access rights
Yes
Door troubleshooter
Yes
Access control unit configuration
Yes
Access rule configuration
Yes
Cardholder configuration
Yes
Credential configuration
Yes
IO configuration
Yes
Maintenance /Video
Archiver events
Yes
Archiver storage details
Yes
Alarm management
Alarm monitoring
Yes
Alarm report
Yes
Maintenance /Access control
a. Includes live video and playback.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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About the documentation in this release
About the documentation in this release This section describes the documents that were added, updated, or replaced in this release. This section includes the following topics:
• "Documents updated" on page 60 • "Documents added" on page 60 • "Documentation languages" on page 60
Documents updated The following documents were updated in this release:
• Security Desk User Guide. A troubleshooting chapter was added, which includes troubleshooting tips for video and access control.
• Security Center Installation Guide.
The Omnicast migration section was extracted and made into a separate guide.
The system requirements section was removed. You can find the Security Center system requirements at: http://www.genetec.com/Lists/Reference%20Documents/Genetec%20%20Security%20Center%20System%20Requirements.pdf. AutoVu Hardware Release Notes. In Security Center 5.2 GA, Sharp and Plate Reader were decoupled. As a result, the AutoVu Hardware Release Notes was renamed to the AutoVu Sharp Release Notes.
•
Documents added The following documents were added in this release:
• Omnicast Migration Guide. Explains how to migrate from Omnicast 4.x to Security Center 5.2.
Documentation languages Documentation is available in the following languages:
• • • • • • •
All documentation is available in English. Security Center Release Notes (French) Security Center Installation Guide (French) Security Desk User Guide (French, Korean, Italian, Spanish) Getting Started with Security Desk (French, German, Italian, Portuguese-Brazil, Spanish) Security Center Adminstrator Guide (French) AutoVu Sharp Release Notes (French)
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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About the documentation in this release
• • • • • •
AutoVu Patroller Release Notes (French) AutoVu Patroller Law Enforcement User Guide (French, Arabic) AutoVu Patroller City Parking Enforcement User Guide (French) AutoVu Patroller University Parking Enforcement User Guide (French) AutoVu Patroller MLPI User Guide (French) AutoVu Handbook (French)
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Where to find product documentation You can find our product documentation in the following locations:
• Installation package. The documentation is available in the Documentation folder of the installation package. Some of the documents also have a direct download link to the latest version of the document.
• Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from the GTAP Documents page. Note, you’ll need a username and password to log on to GTAP.
• Help. Security Center client and web-based applications include help, which explain how the product works and provide instructions on how to use the product features. Patroller and the Sharp Portal also include context-sensitive help for each screen. To access the help, click Help, press F1, or tap the ? (question mark) in the different client applications.
gtap.genetec.com | Security Center Release Notes 5.2 SR2 EN.500.001-V5.2.C2(4) | Last updated: June 18, 2013
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Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions.
• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides indepth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com.
• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at https://gtap.genetec.com. For GTAC's contact information in your region see the Contact page at https://gtap.genetec.com. NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready.
• Licensing.
For license activations or resets, please contact GTAC at https://gtap.genetec.com. For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at
[email protected], or call 1-866-684-8006 (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at
[email protected], or call 1-866-684-8006 (option #2).
Additional resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you:
• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at https://gtapforum.genetec.com.
• Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to http://www.genetec.com/Services.
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