Section 1.01 - The Correspondent Division In This Policy Section

This policy section contains the following topics.

Related Bulletins ............................................................................................................ 2 General Information ....................................................................................................... 3 SunTrust Business Hours and Holiday Schedule ..................................................... 3 Key Correspondent Division Contacts ........................................................................... 4 Correspondent Support and Funding ........................................................................ 4 Purchase Review ...................................................................................................... 5 Purchase Relations ................................................................................................... 6 Correspondent Sales Team ...................................................................................... 9 Key Non-Delegated Contacts ...................................................................................... 12 Underwriting ............................................................................................................ 12 Purchase Review/CSR ............................................................................................ 13 Correspondent Support and Funding Department .................................................. 13 Key Non-Delegated Sales Team ................................................................................. 14 Non-Delegated Sales Team Management .............................................................. 14 Region Directory...................................................................................................... 14 Correspondent Support Contacts ................................................................................ 16 Product Support ...................................................................................................... 16 Registration/ Lock-in Staff ....................................................................................... 16 Origination Systems Support (OSS) ....................................................................... 17 Final Documentation Department ........................................................................... 17 Customer Service Support ........................................................................................... 18 Correspondent Customer Service Support ............................................................. 18 Wire Transfer ............................................................................................................... 18 SunTrust Websites....................................................................................................... 19 Business to Business Website –LendingSpace.com .............................................. 19 SunTrust Home Mortgage website for Borrowers ................................................... 19 Delivery of Notifications ........................................................................................... 19 Regular and Express Mail Address Matrix .................................................................. 20

Section 1.01 The Correspondent Division Correspondent Seller Guide

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Related Bulletins General

Related bulletins are provided below in PDF format. To view the list of published bulletins, select the applicable year below. 

2016

Section 1.01 The Correspondent Division Correspondent Seller Guide

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General Information

General

Questions concerning sales and marketing may be directed to the Correspondent Division. Personnel and their direct numbers follow.

SunTrust Business Hours and Holiday Schedule

The business hours of SunTrust Mortgage, Inc. are between 8:00 a.m. and 5:00 p.m. (EST or EDT, as applicable). SunTrust is closed on the following holidays:    

New Year’s Day Martin Luther King, Jr. Day President’s Day Memorial Day

  

Independence Day Labor day Columbus Day

Section 1.01 The Correspondent Division Correspondent Seller Guide

  

Veterans Day Thanksgiving Day Christmas Day

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Key Correspondent Division Contacts

Matthew Holland, Senior Vice President Correspondent Production Manager [email protected]

804.291.0306

Jennifer Hatcher, Vice President Client Delight Representative [email protected]

804.291.0468

[email protected] “How can we make doing business easier for you?”

Correspondent Support and Funding

Elizabeth Godwin, Senior Vice President Correspondent Operations Manager [email protected]

804.291.0164

Zana Dumais, Vice President Delegated Loan Quality Manager [email protected]

804.319.4773

Debbie Lee, Group Vice President National Correspondent Underwriting Manager [email protected]

804.291.0874

Dave VanAken Mandatory Manager [email protected]

804.319.8886

Dottie Yancey, Vice President Correspondent Support & Funding Manager [email protected]

804.291.2358

Heather O’Connell, Officer Correspondent Funding Supervisor [email protected]

804.319.2292

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Key Correspondent Division Contacts, Continued Purchase Review

Purchase Review Department-Richmond, VA Lisa Lash , Vice President Purchase Review Manager [email protected]

804.291.0999

Heather Perkinson Purchase Review Supervisor [email protected]

804.291.0314

Amanda Frost Purchase Review Team Lead [email protected]

804.291.0798

Purchase Review Department-Irvine, CA Vicky Hamilton, Vice President Operations Manager [email protected]

949.341.5858

Sherry Morales Purchase Review Team Lead [email protected] Sana Omari Purchase Review Team Lead [email protected]

Section 1.01 The Correspondent Division Correspondent Seller Guide

949.341.5872

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Key Correspondent Division Contacts, Continued Purchase Relations

Purchase Relations Teresa Johnston, Assistant Vice President Purchase Relations Manager [email protected]

804.291.0826

Kathy Neldon Purchase Relations Supervisor [email protected]

804.291.0841

Audrey Lewis Purchase Relations Supervisor [email protected]

804.319.2055

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Key Correspondent Division Contacts, Continued Purchase Relations, (continued)

Purchase Relations Email Box: [email protected] Purchase Relations Specialist

Contact Information

Carly Thomas

804.291.0790 [email protected]

Donna Holley

804.291.2201 [email protected] 804.291.0202 [email protected]

Trish Clark

Helen Duty

804.291.2135 [email protected]

Lincoln Branscome

804.291.0639 [email protected]

Melanie Little

804.291.0805 [email protected]

Kathy Neldon

804.291.0841 [email protected]

Tiffany Hoffman

804.291.0877 [email protected]

Deborah Hall

804.291.2095 [email protected]

Ivette Pulgarin

804.319.1445 [email protected]

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Key Correspondent Division Contacts, Continued Purchase Relations, (continued)

Purchase Relations Email Box: [email protected] Purchase Relations Specialist

Contact Information

Kathleen Lownsbury

804.291.4043 [email protected]

Edith Kidd

804.319.4793 [email protected]

Mykela Davis

804.319.8452 [email protected]

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Key Correspondent Division Contacts, Continued Correspondent Sales Team

Chris A. Karnes, Senior Vice President Correspondent Western Division Production Manager [email protected]

214.973.5592

Cristy DeWitt, Senior Vice President Correspondent Eastern Division Production Manager [email protected]

904.249.6414

The following table shows Account Managers and Correspondent Relations Coordinators.

Correspondent Sales Team Laine Crowe, Vice President Account Manager [email protected]

States

Phone Number

CT, MA, ME, NH, NJ, NY, RI, VT

617.877.2404

Heather Rusch Correspondent Relations Coordinator [email protected] Beth A. Kazinski, Vice President Account Manager [email protected]

804.319.2055 IA, IL, MI, MN, WI

Kimberly Shifflett Correspondent Relations Coordinator [email protected] Brad Burney, Vice President Account Manager [email protected]

804.291.2224 AR, KS, MO, NE, OK

Kimberly Shifflett Correspondent Relations Coordinator [email protected] Rebecca Sommer, Vice President Account Manager [email protected]

262.495.3501

501-217-3520

804.291.2224

Northern CA, NV

Barbara Nelson Correspondent Relations Coordinator [email protected]

916.677.7080

949.341.5896

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Key Correspondent Division Contacts, Continued Correspondent Sales Team, (continued) Correspondent Sales Team George Naoumovitch, Vice President Account Manager [email protected]

States

Phone Number

Southern CA

818.957.5653

Heather Cosby Correspondent Relations Coordinator [email protected]

804.787.9615

Joe Molkeen, Vice President Account Manager [email protected]

LA, TX

Heather Rusch Correspondent Relations Coordinator [email protected] Karen Anderson, Vice President Account Manager [email protected]

804.319.2055

AZ, CO, NM, UT

Heather Cosby Correspondent Relations Coordinator [email protected] Keith Northen, Vice President Account Manager [email protected]

480.659.7094

804.787.9615

DE, IN, KY, MD, OH, WV

Christie Poulsen Correspondent Relations Coordinator [email protected] Lori McLaughlin, Vice President Account Manager [email protected]

972.542.8338

804.562.3550

804.291. 2492

ID, MT, ND, OR, SD, WA, WY

Barbara Nelson Correspondent Relations Coordinator [email protected]

425.429.1446

804.787.9615

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Key Correspondent Division Contacts, Continued Correspondent Sales Team, (continued) Correspondent Sales Team Sam Hall, Vice President Account Manager [email protected]

States

Phone Number

NC, TN, PA, SC

804.282.4019

Heather Rusch Correspondent Relations Coordinator [email protected] Timothy Sheehy, Vice President Account Manager [email protected]

804.319.2055

DC, VA

Garrett Magruder Correspondent Relations Coordinator [email protected] Eric Blanks Account Manager [email protected]

704.752.9669

804.291.2461

AL, FL, GA, MS

706.338.6012

804.291.2461 Garrett Magruder Correspondent Relations Coordinator [email protected]

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Key Non-Delegated Contacts

Underwriting

Matthew Holland, Senior Vice President Correspondent Production Manager [email protected]

804.291.0306

Aspasia Klepfer Administrative Assistant 901 Semmes Avenue Richmond, VA 23224

804.291.2030

Elizabeth Godwin, Senior Vice President Correspondent Operations Manager [email protected]

804.291.0164

Vicky Hamilton, Vice President Operations Manager [email protected]

949.341.5858

Debbie Lee, Group First Vice President National Correspondent Underwriting Manager [email protected]

804.291.0874

Judy Hall, Vice-President Underwriting Supervisor [email protected]

804.319.2068

Terri Rex, Vice-President Underwriting Supervisor [email protected]

949.341.5910

Underwriting Support and General Underwriting Questions (8 a.m. – 8 p.m. EST)

800.382.2111

Loan Status Calls and Current Underwriting Turn Time www.stmpartners.com

800.382.2111

Conventional Underwriting Scenarios and Questions E-mail Box (9 a.m. – 7 p.m. EST) [email protected] Reference: See Section 1.05: Underwriting for information on where and how to submit appraisals. Continued on next page

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Key Non-Delegated Division Contacts, Continued Purchase Review/CSR

Vicky Hamilton, Vice President Operations Manager [email protected]

949.341.5858

Desiree Craig Operations Supervisor [email protected]

949.341.5813

Gloria Papa Customer Service Representative

949.341.5817

(For Cameron Shartzer and Laurie Nilsen)

[email protected] Lisa Neilson Customer Service Representative

949.341.5830

(For Christine Wagner and Dan Novar)

[email protected]

Correspondent Support and Funding Department

Christina Tsang Customer Service Representative (For James Redfern) [email protected]

949.341.5857

Slobodan Simikic Customer Service Representative [email protected]

949.341.5843

Ana Sagastegui Customer Service Representative [email protected]

949.341.5897

Dottie Yancey, Vice President Purchase Relations and Funding Manager [email protected]

804.291.0468

Heather O’Connell, Officer Correspondent Funding Supervisor [email protected]

804.319.2292

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Key Non-Delegated Sales Team Non-Delegated Sales Team Management

Blayne Harvey, Senior Vice President Non-Delegated Production Manager [email protected]

760.805.7684

Region Directory The following table shows Account Managers. Non-Delegated Sales Team

States

Phone Number

Arizona Kansas Louisiana Missouri Nebraska New Mexico Oklahoma Texas

314.502.0576

Connecticut District of Columbia Delaware Maine Maryland

410.443.4504

Massachusetts New Hampshire

804.404.0082

Cameron Shartzer Account Manager [email protected] Anthony Freeman Correspondent Relations Coordinator [email protected] Christine Wagner Account Manager [email protected] Anthony Freeman Correspondent Relations Coordinator [email protected]

Dan Novar Account Manager [email protected] Anthony Freeman Correspondent Relations Coordinator [email protected]

804.404.0082

New Jersey New York Pennsylvania Rhode Island Vermont Virginia Idaho Iowa Illinois Indiana Kentucky Michigan Minnesota Montana North Dakota Ohio Pennsylvania South Dakota West Virginia Wisconsin

630.200.1894

804.404.0082

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Key Non-Delegated Sales Team, Continued Region Directory, (continued) Non-Delegated Sales Team James Redfern Account Manager [email protected]

Anthony Freeman Correspondent Relations Coordinator [email protected]

States

Phone Number

Alabama Arkansas Florida Georgia Mississippi North Carolina South Carolina Tennessee

470.225.9221

California Colorada Oregon Utah Washington

925.519.0527

Laurie Nilsen Account Manager [email protected]

804.404.0082

Anthony Freeman Correspondent Relations Coordinator [email protected]

804.404.0082

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Correspondent Support Contacts Product Support

Product Support Team

800.382.2111

Hours of Operation

8:00 a.m. to 6:00 p.m. EST

Facsimile

Registration/ Lock-in Staff

804.291.0116

LaTekia Taylor Lock Desk Team Lead [email protected]

804.291.0353

Thomas Kimmey Subject Matter Expert (SME) [email protected]

804.291.0497

Jim Face, Assistant Vice President Lock Desk Manager [email protected]

804.319.2265

Kim Goodbody, Vice President Pricing Administration Manager [email protected]

804.291.0945

Lock-in and Registration Desk

800.382.2111

Hours of Operation

8:30 a.m. to 7:00 p.m. EST

Facsimile

804.291.0120

Lock in Desk E-mail Box for Changes and General Questions: [email protected] Note: Locks are not accepted through the email box.

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Correspondent Support Contacts, Continued Origination Systems Support (OSS)

LendingSpace and STMPartners Assistance

800.382.2111

AUS Support and OSS Team

800.382.2111 8:00 a.m. – 7:00 p.m. EST

Hours of Operation

Final Documentation Department

Sheila Miles Team Lead [email protected]

804.291.0094

801.233.6718 or 844.740.1542

Facsimile

7:30 a.m. – 4:30 p.m. EST

Hours of Operation:

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Customer Service Support Correspondent Customer Service Support

Correspondent Liaison for Servicing Issues (Lenders Only)

800.382.2111

Servicing Department (Borrowers Only)

800.634.7928 804.291.0740

Payoff Department

Facsimile

Correspondent Lender Toll Free Number (Lenders Only)*

801.567.6651

800.382.2111

Notes:  Correspondent lenders may use this toll free number to reach an individual SunTrust associate directly by dialing the associate's five-digit extension.  The five digit extension may be derived by placing a "3" (prefix of “291”) or a “5” (prefix of “319”) ahead of the four digits of the individual's direct dial phone number.

Wire Transfer Wire Transfer

Wire transfer instructions are as follows: For monies involving loan purchases: SunTrust Bank, Atlanta, Georgia ABA 061000104 Credit: SunTrust Mortgage Account Number: 201779544 SunTrust Mortgage, Inc. Borrower Loan Number Borrower Name Attn.: Patia Theisen

For payoffs and payments: SunTrust Bank, Richmond, Virginia ABA 061000104 Attn.: Mortgage Investor Reporting Account Number: 201721740 Mortgage Investor Reporting Borrower Loan Number Borrower Name Purpose: Payoff / Payment

Please be certain to use the accounts only for the purpose designated. For proper credit, the wire must reference the borrower’s name and account number.

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SunTrust Websites Business to Business Website – LendingSpace. com

SunTrust Mortgage, Inc.’s business to business website, LendingSpace.com (www.lendingspace.com/corr_portal/), offers lenders the ability to perform the following functions on-line:  view or download rate sheets and SRP schedules,  register and/or lock a loan with immediate confirmation,  view loan status using Pipeline Manager,  access the Correspondent Seller Guide on-line (www.stmpartners.com),  download marketing flyers. SunTrust Home Mortgage website for Borrowers SunTrust’s Home Mortgage website (https://www.suntrust.com/Mortgage) is a comprehensive website offering current SunTrust borrowers many timesaving on-line servicing related options including, but not limited to the following:  make a mortgage payment at any time,  access current mortgage loan information,  update personal information,  request a statement or loan documents, and  sign up for SurePay automatic draft payment option.

Delivery of Notifications

Correspondent Clients are responsible for obtaining their underwriting decisions, purchase review pends, and purchases advices by utilitizing the Doc Center function in LendingSpace.

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Regular and Express Mail Address Matrix General

Refer to the chart below for specific mailing addresses for Express Mail and regular U.S. Mail. The addresses are divided by documentation types. It is important that the “Attn: (“individual/department name“) and the “Dept #“ be included in the address.

Type of Documentation DU Payments, SRP Payments, Late Doc fees, and Extended Lock Payments

Miscellaneous Correspondence relating to Sales and Marketing

Final Documents Title Policies Recorded Security Instruments Recorded Subordination Agreements Notes Department

Tax Bills

Hazard Insurance Policies, Flood Insurance Policies

PMI/MIP Checks or Transfer of Servicing Information

Mortgage Payments

Express Mail Address SunTrust Mortgage, Inc. Attn: Accounts Receivable Specialist Mail Code: INSB 1642 5600 Cox Rd. Glen Allen, VA 23060-9266 SunTrust Mortgage, Inc. Attn.: Correspondent Sales Mail Code: INSB 1612 5600 Cox Rd. Glen Allen, VA 23060-9266 SunTrust Mortgage, Inc. Attn.: Correspondent Final Docs Mail Code: RVW 5023 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. Attn: Notes Department Mail Code: RVW 4303 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. Dept. RVW 3166 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. Attn: Insurance Dept. Dept: #RVW 3012 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. Attn: PMI/MIP Department Mailcode: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. Attn: Payment Processing Dept: #RVW 3042 1001 Semmes Avenue Richmond, VA 23224

Section 1.01 The Correspondent Division Correspondent Seller Guide

Regular Mail Address SunTrust Mortgage, Inc. Attn: Accounts Receivable Dept. #VA INSB -1612 5600 Cox Rd. Glen Allen, VA 23060-9266 SunTrust Mortgage, Inc. Attn.: Correspondent Sales Dept. # INSB 1612 5600 Cox Rd. Glen Allen, VA 23060-9266 SunTrust Mortgage, Inc. Attn.: Correspondent Final Docs Dept. # RVW 5023 1001 Semmes Avenue Richmond, VA 23224 N/A

Mail Code

INSB 1612

INSB 1612

RVW 5023

RVW 4303 SunTrust Mortgage, Inc. Dept #. RVW 3166 P.O. Box 85118 Richmond, VA 23285-5188 SunTrust Mortgage, Inc. P. O. Box 47047 Atlanta, GA 30362

SunTrust Mortgage, Inc. Attn: PMI/MIP Department Mailcode: RVW 0532 1001 Semmes Avenue Richmond, VA 23224 SunTrust Mortgage, Inc. P. O. Box 79041 Baltimore, MD 21279-0041

RVW 3166

RVW 3012

RVW 0532

RVW 3042

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