Scopia Desktop

Release Notes Version 8.2.2 For Solution 8.2

© 2000-2013 RADVISION Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. RADVISION Ltd retains all rights not expressly granted. All product and company names herein may be trademarks of their registered owners. This publication is RADVISION confidential. No part of this publication may be reproduced in any form whatsoever or used to make any derivative work without prior written approval by RADVISION Ltd. No representation of warranties for fitness for any purpose other than what is specifically mentioned in this guide is made either by RADVISION Ltd or its agents. RADVISION Ltd reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes. RADVISION

Ltd may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this publication, it is furnished under a license agreement included with the product as a separate document. If you are unable to locate a copy, please contact RADVISION Ltd and a copy will be provided to you. Unless otherwise indicated, RADVISION registered trademarks are registered in the United States and other territories. All registered trademarks recognized. For further information contact RADVISION or your local distributor or reseller. Release Notes for Scopia Desktop Version 8.2.2, Dec. 2013 http://www.radvision.com

Table of Contents Highlights................................................................................................................................ 4   Compatibility .......................................................................................................................... 4   Technical Documentation ..................................................................................................... 4   System Requirements ........................................................................................................... 5   Server Platforms .......................................................................................................................................... 5   Client Platforms ........................................................................................................................................... 5  

Resolved Issues and Enhancements ................................................................................... 7   Known Issues ......................................................................................................................... 8   Scopia Desktop Known Issues ........................................................................................................................... 8   Scopia Desktop Pro Known Issues .................................................................................................................. 10   Content Center Known Issues .......................................................................................................................... 11  

Configuration Instructions for SSL Ciphers strength ...................................................... 13  

This document contains late breaking or other information that supplements these Radvision Scopia Desktop components:

Scopia Desktop Server 8.2.200.061 Conference Server 7.18.200.052 Conference Client 7.18.200.45 Mac Client 8.22 (282.11) Contact List 7.18.200.45

Release Notes for Scopia Desktop Version 8.2.2

Highlights | 3

Highlights • Support for Windows 8.1 and Internet Explorer 11 • Mac client HD capture with FaceTime HD cameras • Presentation latency improvements • Strong security - Option to deny weak ciphers for SSL

Compatibility Scopia Desktop Server version 8.2.2 is compatible with the following product versions: • Scopia Elite MCU version 7.7 and higher • Scopia MCU version 5.7.2 and higher • Scopia Gateway version 5.7.2 and higher • Scopia Management version 8.2 and higher • Scopia Enhanced Communication Server (ECS) version 7.7 and higher • Scopia PathFinder version 8.2 and higher The Scopia Connector add-in for IBM Lotus Sametime Connect works with the following IBM product versions: • IBM Lotus Sametime 8.0, 8.0.1, 8.0.2, 8.0.5, 8.5 and 8.5.1 • IBM Lotus Notes 8.0 The Scopia Connector add-in for IBM Lotus Sametime Web Conferencing works with the IBM Lotus Sametime versions 8.0, 8.0.1, 8.0.2, and 8.0.5.

Technical Documentation Download the product documentation from http://support.avaya.com/downloads/ Enter Scopia Desktop as the product name to download: -

Installation Guide for Scopia Desktop for version 8.2.1

-

Administrator Guide for Scopia Desktop version 8.2.1

-

Release Notes for Scopia Desktop version 8.2.1

Release Notes for Scopia Desktop Version 8.2.2

Highlights | 4

System Requirements This section describes the system requirements for the Scopia Desktop Server and Scopia Desktop Client.

Server Platforms • Machine Specifications (for 250 concurrent users– alternate specifications for all in one and Content Center installations are available in the Scopia Desktop Server Installation Guide) − Intel® Xeon® Processor E3-1270v2@ 3.5 GHz − 4 GB of RAM or more • Operating systems − Windows 2008 SP2 or Windows 2008 R2, 32 and 64 bit (English, Japanese) − Windows® 2008 Datacenter or Enterprise Edition (English) with more than 4GB of RAM, or Windows® 2008 Standard Edition (English) with 4GB of RAM − Windows Server 2012 Standard Edition • Web browsers (for the Administration User Interface) − Internet Explorer 6 minimum (Windows) − Firefox 20 minimum (Mac and Windows) − Safari 5 minimum (Mac and Windows) − Google Chrome 25 minimum (Mac and Windows)

Important Scopia Desktop is tested with the latest browser versions available at the time of release.

Client Platforms • Machine Specifications for Standard Definition experience − PC Intel Pentium 4, 3.0 GHz or faster − PC AMD Athlon 3.0 GHz or faster − PC Intel Centrino Mobile Processor 1.8 GHz or faster − Mac with Intel Core Duo 1.8 GHz or faster − Netbook Intel Atom Processor 1.6 GHz or faster − 1 GB of RAM or more • Machine Specifications for Enhanced Definition experience − PC Intel true dual core processors - Core 2 Duo 1.8 GHz or faster − PC AMD true dual core processors - e.g. Phenom IIx4 91- 2.X GHz or faster − Minimum 2 GB of RAM • Machine Specifications for High Definition experience − Intel PC architecture should have at least one of the following: o

PC Intel with 2 newer

nd

Generation (Sandy bridge) Intel Core Processor or

Or Release Notes for Scopia Desktop Version 8.2.2

System Requirements | 5

o

Any Intel generation with Quad core processors

o

i5 or i7 processors recommended

− PC AMD Quad-Core Opteron − Mac with Intel Core 2 Duo 2.7 GHz or faster − Minimum 2 GB of RAM, 3 GB of RAM or more recommended • Operating Systems (we recommend that you use the latest service pack of Windows operating systems listed in this section) − Windows XP (SP3 and higher, 32 and 64 Bit) − Windows Vista (SP2 and higher, 32 and 64 Bit) − Windows 7 (32 and 64 Bit) − Windows 8 (8.0 and 8.1 Desktop mode, 32 and 64 Bit) − Macintosh OS X version 10.6 (Snow Leopard) or higher, Intel CPU only • Web browsers − Internet Explorer 6 minimum (Windows) − Firefox 20 minimum (Mac and Windows) − Safari 5 minimum (Mac and Windows) − Google Chrome 25 minimum (Mac and Windows) • Webcast / Recordings (Required to watch a live webcast or a recorded meeting) − Mac: QuickTime 7.4.5 minimum (7.7 recommended) − PC: QuickTime 7.4.5 minimum (7.7 recommended)

Important It is mandatory to have Internet Explorer installed on your Windows PC in order to use Scopia Desktop Client, even if you chose to access the meeting with an alternate web browser like Firefox, Safari or Chrome. Scopia Desktop is tested with the latest browser versions available at the time of release.

Release Notes for Scopia Desktop Version 8.2.2

System Requirements | 6

Resolved Issues and Enhancements This section details the list of issues that were resolved in this version.. NOTE: all previous released HFs are incorporated into the SP and their separate installation is not required (HF details are not listed below). Table 1:

List of resolved issues in this version

Case Number

Description of issue Support for HD capture with Mac FaceTime HD cameras Support for Internet Explorer 11 Improve presentation delay while changing slides and presentation start

24133 (165927) 21709 (162617)

Enhance security – option to deny weak ciphers for SSL (See configuration instructions at the end of this document)

23837 (166289)

Support client installations for MAC using “HFSX” file system

23703 (167049) 23569 (166660)

Fix for presentation issues when receiving black screens

23530 (165109)

Fix Windows client GUI bug where right-click menus were drawn out of screen

23590 (15523)

Fix for client without a camera that didn’t receive video correctly

23849 (167331) 23557 (166604)

Fix Server stabilities issues that happens after long runs

22543 (164080) 23201 (165704) 23132 (165418) 23237 (165826) 23686 (166988) 22661 (164161)

Fix client disconnection issues

Fix for old Windows machines received black video Server Stability fixes

23194

Fix media and stability issues in Mac when routing through a proxy

23904

Fix crash when using contact list

22913

Fix video issues with H.264 High-Profile in windows & Mac clients

21823

Fix presentation delay issues

18037

Fix for recording icon not showing in some recording scenarios

Release Notes for Scopia Desktop Version 8.2.2

Resolved Issues and Enhancements | 7

Known Issues This section details the list of known issues for this version.

Scopia Desktop Known Issues Table 2:

List of known Scopia Desktop issues in this version

Case Number 17680

Description of issue After upgrading Scopia Desktop, the HTTPS settings are not retained. Be sure to run the Config Tool, re-enable HTTPS, and update the certificate location with your server certificate. If you do not want to keep Scopia Desktop configured for HTTPS, be sure to edit the ctmx.ini file and change the “externalhostname” entry to contain “http” instead of “https”, and change the tomcatport from “443” to “80” and restart Scopia Desktop. If you do not do this, you will not be able to watch recordings from the portal page.

17679

After upgrading Scopia Desktop, tomcat cluster settings are not retained. If you had previously configured tomcat for clustering, you must configure it again.

-

If using Windows 8, you must install the Scopia Desktop Client from the Desktop interface. When in RT, Internet Explorer 10 will suggest using the Desktop interface to use Scopia Desktop.

-

You need to restart Outlook after uninstalling or upgrading the Outlook Add-in. If you uninstall or upgrade the Outlook Add-in, the old Add-in still appears in the Outlook interface and opens a blank window when clicked. Restart Outlook to see the change in the Outlook Add-in.

22087

After uninstalling Scopia Desktop, make sure to manually remove the following folders: C:\Program Files\Radvision\Scopia Desktop C:\Program Files\Radvision\.bak

20958 (162095)

On Internet Explorer 10, the links on the portal page to Check Your Audio and Check Your Video do not work. As a workaround, from the Start menu, choose Conference Client > Settings. In the settings dialog, switch to the desired Audio or Video tab.

20479 (161163)

When presenting using the Scopia Desktop Windows Client, occasionally after selecting the Present button, the presentation does not begin. You must select the button again to start the presentation.

20422

On some Windows 2008 servers with more than one NIC card installed, when configuring Scopia Desktop for HTTPS, it might not function. Run the Config Tool, and choose the server’s IP address in the Tomcat IP address drop-down box.

20133

If you intend to host a large number of participants (100+) in a single conference, you need to increase the default heap size allocated for Scopia Desktop. To do this, change the registry: HKLM\Software\Click to Meet\Conference server\7.18.000\ Add a new DWORD key, VirtualHeapSize and set the value to the amount of preallocated memory desired. We recommend 650000000

Release Notes for Scopia Desktop Version 8.2.2

Known Issues | 8

19241 (160064)

The Scopia Desktop Client will not be able to send private chat messages to Scopia Mobile Clients – they do not appear private chat drop-down window.

19113

To make modifications such as branding, Windows 2008 requires the same administrator credentials that were used during the Scopia Desktop Server installation.

19046

Note that if only HTTPS Proxy is configured (no HTTP proxy) and the HTTPS Proxy requires authentication, the username and password must be configured manually in the System Preferences (for Mac client) or the Scopia Desktop Settings (for Windows client) in order for the client to connect properly

19045

The Mac client will work with HTTP proxies. However, If multiple proxies are returned in the PAC file, Scopia Desktop will only try to connect to the first one in the list.

19033

The Mac Client supports ‘Basic’ and ‘Digest’ HTTP proxy authentication only. NTLM, Kerberos, and Negotiate authentication are not supported. This can cause call failures when working with ISA proxy that requires authentication. NTLM Authentication is supported by the Windows client.

18452 (16384-10455)

On Windows, when the Scopia Desktop Client is viewing the video in full-screen, the menu options might appear off screen. If this happens, the same menu options are available from a context menu, so simply right-click on the video to view the context menu.

18028

If Scopia Desktop and iVIEW are installed on the same server, do not enable TLS encryption between the two services, as it can cause problems (and TLS encryption is not needed in this case, since they are running on the same server)

17772

If a Scopia MCU is deployed, an error occurs while switching between the Continuous Presence and Voice Activated layouts. In deployments using a Scopia Elite MCU, the problem does not occur. If a Scopia Desktop Client is connected to a cascaded meeting, and the Scopia MCU that the Scopia Desktop Client connects to act as a slave, a participant cannot change a layout from Continuous Presence to Voice Activated using the Layout button. A participant receives an error message if the button is clicked.

17671

When using the load balancer, the client is redirected to a new server if the current server is full. This works well for the standard client, but not for mini. Internet Explorer forbids this redirection to protect the user from malicious code injection into the frame. To work around this issue, be sure to add the IP address of the load balancer to the trusted sites list.

16967

When sharing an application using the Windows client, some areas not belonging to the application might be shared.

16384-6387

The Scopia Desktop Mac Client is not compatible with customization changes made from the branding application.

12036 (24576-9853)

On a Mac, if you have upgraded the operating system from Leopard and you previously had Scopia Desktop installed, the Participate button might appear grayed out. If you experience this issue delete ClientManager32_0.32.plugin in ~/Library/Internet Plug-Ins/ and restart Safari.

11500 (157883)

When H.239 Duo Video is enabled in the advanced parameter settings of the Scopia Elite MCU, it could result in no video to Scopia Desktop users if call rate is less than 512K. Make sure to turn off this MCU setting when using Scopia Desktop.

Release Notes for Scopia Desktop Version 8.2.2

Known Issues | 9

4156

If the Conference Client is installed for -AllUsers, the contact list should not be installed. Make sure to uninstall the Contact List before installing the Conference Client, and do not install one after the fact.

3391

If a user changes their computer’s resolution while watching a presentation, on some machines the presentation disappears (and is replaced by the remote video). Restoring the resolution will restore the presentation.

3369

The HP Elite Autofocus web camera shows pinks bands in the picture. Eventually, the picture freezes. Please check on the HP site for an updated driver.

-

If you experience poor audio such as excessive echo or strange noises while in a call, this might be caused by a incorrect audio setup. Check the sample rate of your microphone and speakers, making sure that both are set to 48 KHz (or to the highest possible value multiple of 16 KHz). You can do this via Control Panel > Hardware & Sound > Sound > Manage Audio devices. Select properties on your Speaker and Mic, and then select the Advanced tab to change the sample rate.

-

Setting inaccurate bandwidth values in the Scopia Desktop Client Settings dialog box might lead to video quality issues. Make sure you do not exceed the capacity of your connection.

Scopia Desktop Pro Known Issues Table 3:

List of known issues in this version

Case Number 22942 22901 19831

Description of issue Occasionally, after upgrading SCOPIA Desktop Server, the ejabberd service does not start automatically. After upgrading, check the ejabberd service in the Service Control Manager, and if it is not started, then start it. If Scopia Management is configured with both ldap users and local users, the local users will not be able to log in to Scopia Desktop Pro. If this functionality is desired, contact customer support for a workaround. When connected to the XMPP presence server via a wireless connection and a LAN connection is added (for example, a laptop coming into a meeting room), the result is: 1) Calls from the client in question do not go through and time out 2) Presence information from the client does not get updated 3) Client eventually times out and logs out

19634

If you configure Scopia Desktop for HTTPS, use the certificate utility to configure Scopia Desktop with a real certificate from a well-known Certificate Authority such as VeriSign, otherwise some functionality will be impaired. For example, you may not be able to use Scopia Desktop Contact List.

19324

Scopia Management user account must be configured with a password to allow the user to log into the contact list. If the user is imported from Microsoft Active Directory or IBM Lotus Domino, an administrator must configure a password for the user account.

19238

When Integrated Windows Authentication is enabled, Windows Internet Explorer displays the login dialog box where a user must enter credentials: DOMAIN\username or [email protected]. A user must enter the domain name in upper case in the DOMAIN\username form.

4140

On Windows 2008, be sure to run the Config Tool as Administrator.

Release Notes for Scopia Desktop Version 8.2.2

If you do not, Known Issues | 10

the jabber configuration is not read properly by Scopia Desktop. 3912

The option to switch to full screen is not available when performing a point to point call.

3753

Sometimes when first logging in to the contact list after it has been signed out, a 603 error is reported when trying to connect to your Virtual Room. It functions correctly on the second attempt.

3544

Scopia Desktop jabber configuration doesn't support Cyrillic characters in the search path. If you require a search path which contains Cyrillic, configure jabber to authenticate against Scopia Management instead of against Active Directory, as Scopia Management fully supports Cyrillic.

-

Users who login using Unicode symbols for their credentials cannot connect Scopia Desktop meetings.

-

If you use Remote Desktop in console mode to connect to the XMPP presence server, the XMPP service is stopped when you log out of the Remote Desktop. We do not recommend that you use the Remote Desktop in console mode.

-

Usernames cannot contain spaces or apostrophes. If the username contains such characters, the user cannot log in the contact list.

Content Center Known Issues Table 4:

List of known issues for Content Center in this version

Case Number

Description of issue

10399 (16384-9178)

When upgrading Scopia Desktop server, if you manually modified the list of interfaces in the registry and removed an interface, it will be restored after the upgrade, so it will need to manually be removed again. Additionally if the recordings directory was modified, it is restored back to the default location.

21010

If a middleware server has multiple network interfaces, even if you are not using one, there is a chance that when it talks to a different slider (recorder) server, requests can come from either of the interfaces. To ensure that the Scopia Desktop server will always be able to access the recorder server, either make sure that all of the addresses are added to Content Center Access Control List (configured using the Config Tool), or change the routing table on the SD server to force one or the other

19656

If a user receives the “404 -Invalid Ticket” error while saving a recording for viewing later, we recommend that the Recording Server address in the Scopia Desktop Administration web interface is specified with a fully qualified domain name. The issue occurs when the Recording Server address specified in the Scopia Desktop Administration web user interface belongs to a different security zone than the URL entered by the user and if the Protected Mode setting on the user's computer is different for each zone.

19141

You need a QuickTime component to watch a recording, but you are only prompted to install it if you watch the recording via the web. If you want to download the recording to watch later, you need to make sure you install the component. You can download a QuickTime component without installing it by clicking a link on the Webcast or Recording web pages.

18931

If the video quality of a webcast is poor due to excessive packet loss on the network, set the streaming rate to a lower value in the Scopia Desktop Administration web user interface.

Release Notes for Scopia Desktop Version 8.2.2

Known Issues | 11

14162 (158401), 19402 (8192-14421)

If the Scopia Desktop server is initially installed without a Streaming key, and then a key is added through Add/Remove Programs > Modify, Scopia Desktop remains in evaluation mode. As a workaround, enter the Streaming key in the registry and restart the service. For more information, contact Customer Support for assistance with this issue.

12220

16885

10714

On Mac Lion and Mountain Lion operating systems, recordings will only play with audio (no video or presentation). This is due to an architectural change that was made starting with Lion, so QuickTime X doesn’t use the QT component architecture of QuickTime 7 that Scopia Desktop relies on. To work around this issue for recordings, QuickTime 7 can still be installed. 1. Download and install QuickTime 7 using the following link from the Apple support site: http://support.apple.com/kb/HT3678 2. Download the recording from the Scopia Desktop portal 3. Launch QuickTime 7 4. Go to File ! Open File… and open the downloaded recording. On Mac Lion and Mountain Lion operating systems, webcasts will only play with audio (no video or presentation). This is due to an architectural change that was made starting with Lion, so QuickTime X doesn’t use the QT component architecture of QuickTime 7 that Scopia Desktop relies on. When an MCU service is configured for H.263+ content and a Mac client presents, the content portion of the presentation is not seen properly in webcasts or recordings (live clients are fine)

3886

When using Internet Explorer 8 on Windows 7, downloading a recording fails when the public address (in the admin ! recording section) is not filled in (so the name used in the HTTP page didn’t match what was in the public address field)

3737

When streaming is enabled and someone starts watching the webcast, an additional port is used on the MCU. When the meeting is still going on but no one is watching the webcast anymore, the port is not released. Once the meeting is over, the port will be released.

3461

If you download a recording to your disk and use QuickTime Player v7.6.6 to watch it (on Windows or Mac Leopard), you might experience loss of video. This is a QuickTime issue, and we are working with Apple to correct the problem. Until then, please use the Scopia Desktop web interface to watch a recording. Note: This issue is not seen on Mac Snow leopard with QuickTime v10.0.113, and it is not seen on Mac or Windows with QuickTime v7.6.5 or earlier. Workaround (Windows): Turn off Direct3D by unchecking the checkbox: Edit → Preferences → QuickTime Preferences → Advanced → Enable Direct3D video acceleration

3454

-

Mac Snow Leopard does not play back HTTPS recording when using certificate that is not from a well-known Certificate Authority such as VeriSign. If you have Scopia Desktop configured for HTTPS, you must use a certificate that has a well-known root Certificate Authority. If you don't, then users on Snow Leopard must download the recording in order to watch it. Streaming playback might not work through Proxy. The user can configure manual settings for QuickTime to fix this issue.

Release Notes for Scopia Desktop Version 8.2.2

Known Issues | 12

Configuration Instructions for SSL Ciphers strength With Scopia Desktop Server release 8.2.2 there is an option to block weak ciphers connections on SSL for stronger security allowing 128bit and above. Below are the instructions on how to do that. Note that by default, weak ciphers are allowed. Disabling it may result in incompatibility of older browser and Operating systems.

To disable low cipher (not allowing low cipher connections): 1.

Run Notepad (right-click on notepad and choose “Run As Administrator”)

2.

Open ctmx.ini located at C:\Program Files (x86)\Radvision\SCOPIA Desktop\data

3.

Under “[additional server commands]” section… add another command called “cipher-suite -low off”

a.

For example if this is the 8th command the full line will be: cmd8=cipher-suite -low off

4.

Save and close the ctmx.ini file (and close notepad)

5.

Restart the “SCOPIADesktop_ApacheTomcat” services via Windows Services manager

NOTE: To enable low cipher (default) set ‘cmd8=cipher-suite -low on

Release Notes for Scopia Desktop Version 8.2.2

Configuration Instructions for SSL Ciphers strength | 13

About Radvision Radvision, an Avaya company, is a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with unique technologies that harness the power of video, voice, and data over any network. www.radvision.com