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RIPA INTERNATIONAL

Your People

Your Organisation

Good Governance

Local Services

Money Matters

Your Information

Your Image

C A P I TA L EARNING

AND

D EVELOPMENT

Your Rights

2003

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The RIPA Team The Training Co-ordinator When you call the office to enquire about a specific programme you will be put through to a relevant Training Co-ordinator. Each course is assigned a Training Co-ordinator whose role is to: • • • • •

co-ordinate the course programme with the Director of Studies ensure all bookings are processed assist you with any accommodation arrangements ensure all arrangements are made for the smooth running of a course evaluate the training course to ensure continuous improvement.

The Director of Studies

Administrator

The course Director of Studies is usually an associate consultant of RIPA International. When our associates are not working at RIPA, they are working on projects within their field of expertise, in the UK or overseas. This ensures that they are always up-to-date and understand the practical implications of applying new knowledge and change. The Director of Studies will be with you throughout the course programme, leading some sessions and ensuring continuity.

Each course is assigned an Administrator to assist the Co-ordinator with responding to bookings and communicating with participants. The Administrator will telephone you before your departure to enquire as to whether your travel and accommodation arrangements have been made. An Administrator will also register you on the first day of your course.

Marketing Co-ordinators The Training Manager The Training Manager is responsible for the smooth day-to-day running of the training team and responding to tailored training needs. The Training Manager will welcome new groups to RIPA and carry out an evaluation discussion to ensure that we continually improve our programmes.

Team Leader The Team Leader assists the Co-ordinators with the production of the course programmes and develops best practice techniques in course administration. The Team Leader has particular knowledge of the UK Government and is able to suggest the best speakers and visits for our programmes and explore new working partnerships with relevant associations.

The Marketing Co-ordinators are responsible for sending out timely reminders to our clients of forthcoming programmes. They also explore how we can promote our services through advertising campaigns and promote RIPA by telephoning to make sure that we are delivering the right service for you. The Marketing Co-ordinators also enjoy meeting our clients and will often co-ordinate our Tailored Training Programmes.

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Dear Colleague, am delighted to introduce our 2003 Open Training Programme, and to welcome you to our new premises, situated in Rochester Row, Westminster, London. As part of Capita Learning and Development, we will be sharing our new facilities with the former Industrial Society's Training Division, Capita's UK Conference and Event Management Team and Consultancy.

I

At the heart of our business is our commitment to you. We continue to offer excellence in customer care and a supportive learning environment to ensure that you can focus on your development, gain new skills and knowledge and identify actions to increase your organisation's success. We are delighted to have identified new training needs to assist with today's new challenges based on feedback from our participants. We aim to continually improve our courses to ensure that we are offering the best service to you. For 2003 we have developed a number of new programmes, and have modified some of our more established courses. Thank you for your continued support and please let us know if we can do anything to help your organisation to thrive. We look forward to welcoming you to RIPA International in 2003. Yours sincerely

Denise Smart Director

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Open Training Programme Tailored Solutions About RIPA International Capita’s Learning & Development Division The Benefits Capita Brings to RIPA International

Contents

3 3 4 4 5

Page 2

Your People

6 7 8 9 10 11

Human Resource Management & Development Modernising Human Resource Management Management of Performance & Reward Management of the Training Function Change Management & Human Resources Training Delivery Skills

Your Organisation

12 13 14 15 16 17 18 19 20 21

Project & Programme Management Total Quality Management Powerful Performance Consultancy Interpersonal Communications Improving Organisational Effectiveness Job Evaluation Change Management: Examining the Options for a Better Service Managing & Leading Strategic Change A Seminar for Women Managers Management Strategies

Good Governance

22 23 24 25 26

Management Strategies for an Effective & More Accountable Government Advanced Management & Policy Development Modernising Government Preventing Fraud & Corruption Partnerships & Privatisation: A Practical Approach

Local Services

27 28 29 30

Managing & Facilitating Public Works Modernising Local Government: The Agenda for Change Decentralisation, Devolution & Capacity Building Waste Management: The Environmental Responsibility

Money Matters

31 32 33 34 35 36

Internal Audit Financial Management Practices Contracting & Contract Management VAT Administration & Audit Creating & Maintaining Quality & Value for Money Effective Procurement

Your Information

37 38 39 40 41 42

Records & Information Management Building an Effective Records Management Programme Automating Records Management & Managing Electronic Records Judicial Records Management Management of Information Systems e-Government

Your Rights

43 44 45 46 47 48 49

Children in the Criminal Justice System Human Rights & the Law Judicial Administration & Records Management Judicial Administration Legislative Drafting Parliamentary Administration Electoral Administration

Your Image

50 51 52 53

Public Relations Marketing in Practice Communication Techniques for Effective Policy Making & Service Delivery Crisis Management & Contingency Planning

54 55 56 57 59

Living in London Your Budget Booking Terms and Conditions Booking Form Course Timetable, Dates & Costs

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Open Training Programme Our Open Training Programme is ideal for individuals or small groups. We know that your staff are the foundation of your success. To invest in their development is to invest in your future. Our Open Programmes ensure that: • Training is directly relevant to participants’ and through development and implementation of action plans will help them make a positive organisational impact. • Personal training needs are identified before the start of each programme, and our detailed plans are adapted to take these into account. • Programmes include new management skills and innovative approaches to delivering services. Guest speakers have genuine practical experience, either as senior officials within public organisations or as consultants. Courses include: • Visits to various organisations in the UK giving practical insights and experiences. • International exposure as participants acquire knowledge from guest speakers and learn from one another. • A supportive learning climate, so that delegates feel free to discuss and learn from each other. • Participative training strategies including case studies, structured discussions and planned reflection to encourage practical, relevant learning. Our Course Timetable, Costs and Booking Form can be found on page 57 . Find out about discounts on page 56.

Tailored Solutions If you have 8 or more staff members that require training, it will be more cost effective to arrange a tailored programme, either in your home country or in the UK. You can choose from our current list of courses or we can design a specific course for your needs. Tailored Solutions ensure that we work with you and offer you the best service we can for your budget. We will ensure that we address your specific objectives – we realise that different organisations have different needs. We involve our clients in every step of the design process to ensure that the speakers and consultants, as well as outside visits, are fully relevant. As it is likely your officers will be travelling together, we will meet them at the airport and take them to their hotel. They will have dedicated resources during their stay making sure that they are happy and comfortable and to answer any questions they may have. If your organisation’s managers need to implement a programme of change or work together on a project it will be beneficial to bring them together. It may be that they require new skills via a training course that can take place in either your home country or in the UK. It may be that they require new knowledge that would benefit from an exposure to current best practices via a study tour. Either way, they will also be away from the day to day pressures and distractions of their office environment and will have a unique opportunity to develop an action plan that will focus them on their task ahead. Please send your request for a tailored solution to [email protected] or Fax: (44) 207 7808 5397 Please include information on: • The training objective • The number and levels of staff you would like to be trained • Your preferred location

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected]

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About RIPA International RIPA International has its origins in the Royal Institute of Public Administration, which was founded in 1922 as the leading independent British organisation with expertise in public sector management. The Institute established a world-wide reputation in providing management consultancy and training services to governments and other public bodies.

• We have over 30 years experience in International training and public service management. • In the UK, our London courses are attended by participants from more that 70 countries. • Over 500 participants attend our UK open training programme every year.

RIPA International now builds on our expertise from our current position within the Capita Group Plc - one of Britain’s largest and leading providers of consultancy and management services to the public sector.

RIPA International’s position within Capita’s Learning & Development Division Capita Learning and Development encompasses a number of divisions within the Capita Group that have similar business interests. Within this division is RIPA International, part of the former Industrial Society, Conferences and Event Management and People Development. Closer working with our sister organisations ensures that we can meet the growing demands on our business and strengthen the services that we can offer you. The Capita Group Plc is a leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, insurance services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 16,500 people at over 160 UK sites, Capita is quoted on the London Stock Exchange and is a FTSE 100 company with revenues in 2001 of £691m. Capita interacts with 33 million people across the UK on behalf of its clients.

As part of Capita Learning and Development we now offer award winning video training packages and books. Our videos cover topical business related issues from benchmarking and procurement to the disciplinary process. Each training video comes complete with comprehensive support material. We also have books that will address the critical business issues of today and highlight the opportunities and threats of tomorrow. It will feature both new and established voices, fresh thinking and proven experience. For further details and prices, e-mail: [email protected] or Fax: ++44 20 7808 5397

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected]

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We enjoy a new Central London Location We have recently moved to new premises, in the heart of Westminster, London. All Open Training Courses take place at this location that has been developed and adapted to suit our needs. We share the training facilities with Capita Learning and Development’s UK Training and Conference Division. Our new premises has a cafeteria and will provide cooked food for all our delegates. It is easily accessible to Victoria Station providing easy access to London’s international airports.

The Benefits Capita Brings to RIPA International RIPA’s position within the Capita Group brings many benefits to our training programme: • We have full access to our UK and international consultancy teams who work extensively with both the public and private sector. They contribute their practical experiences to the design of our courses, and are often able to meet with our groups and relate their experiences directly. • We also have access to a number of UK Government organisations that Capita work with, enabling us to draw on their expertise and provide real life case studies of best practice. Our clients contribute to our courses either by speaking or hosting visits.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected]

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Human Resource Management & Development

Who is it for?

Management of Organisations

Senior Managers, HR and Training Professionals in government and public service organisations. It would particularly suit those who wish to take an active, change agent role. The course would also be useful in organisations that are considering structural change, and in organisations that are concerned to develop the skills and performance of their staff.

• • • •

What is the aim of the course? • To enable organisations to secure the best value from their staff through appropriate management, systems, development and leadership. This programme gives a thorough grounding in Human Resource Management for Senior Managers and proactive Human Resource Professionals. The course demonstrates: • The importance of leadership and support • The need for good organisation management and purposeful, efficient personnel procedures • The use of performance management systems and other motivational tools • The value of effective HRD: training, empowerment and incentives • The role of the training manager as an agent of change

Mission statements and organisation goals Organisation structures Team working for improved performance Organisation culture and staff motivation

Managing Change • • • •

Management approaches to change Introducing and leading change Organisational structures for change Understanding organisation culture

Training as a Function of Management • Factors that influence training policy and training effectiveness • Systematic approaches to training • The use of Information Technology • Learning styles and strategies in the training of adults Information Management • Staff records and training administration

How will you and your organisation benefit? You will learn how to:

What will you learn? Systematic Approaches to Personnel and Performance Management • • • • • •

HR planning, recruitment and selection Job evaluation, pay and reward systems Competences and measures Introducing performance management systems Assessment and appraisal systems Modernising personnel procedures, practices and perspectives

• suggest performance management systems to enhance your organisation's output, e.g. appraisal systems or competence frameworks • review your delivery of personnel functions, suggesting changes if appropriate • introduce systematic approaches to encourage value for money from your training and development spending • lead a process of procedural change where necessary, or provide effective support for a change leader • introduce changes to management structures, consistent with the organisation culture, where this would help improve performance. This programme is a combination of our Modernising Human Resource Management, Management of Performance and Reward, Management of the Training Function, and Change Management and Human Resources courses.

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Modernising Human Resource Management: A programme for HR professionals and senior managers

Who is it for?

Planning for HR Managers

Senior Personnel and Human Resource Professionals in public service and commercial organisations. It would also suit Senior Managers who want to examine their personnel operation and consider innovations and managers who have acquired personnel responsibilities under arrangements for devolvement of the personnel function.

• Forecasting the need for Human Resources costing and budgeting for staff • Staff recruitment and selection - methods and techniques, including Assessment Centres • Recruitment for high flyers and key posts • Career development and succession planning

What is the aim of the course?

What have previous programmes included?

To show how the role of Human Resource Managers is changing as new techniques are applied to meet the demands of the information age. These include:

• Visits to UK organisations central government departments and local government to meet with personnel directors, HR consultants and HR managers. • Presentations and advice from experienced HR professionals - both public and private sector. • Use of international case study examples to emphasise relevant points. • Visiting speakers with a wide experience of commerce and government. • Demonstrations of computerised staff records systems.

• • • • •

Employee resourcing Assessment centres Career planning and personal development Discipline Communication and knowledge management

What will you learn?

How will you and your organisation benefit?

The Role of Personnel and HR Managers You will learn how to: • Modernising government in the UK and its impact on personnel; the changing role of Personnel Officers • Communication methods within organisations • Developing HR policy and involving Senior Management • Using IT Systems in Human Resource Management Personnel Management Functions • Personnel records and case work - including the security aspect • The staff handbook • Discipline and grievance procedures, absence management • Health and safety and welfare at work • Knowledge Management and competencies as a tool for planning • Relationships with employees

• appraise your HRM operation and devise strategies and systems for improvement • raise awareness of the importance of good HRM policy and practice • devise strategies to improve HR planning, recruitment and career management • develop your contribution to organisation stability through change.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Management of Performance & Reward: Systems to Motivate and Develop your People

Who is it for?

Reward Management

Senior Managers and Personnel and HR Professionals. It would particularly suit public servants who consider that their organisation's approach to working structures, pay and grading, staff motivation and development could be improved.

• • • • • •

What is the aim of the course? To look at the systematic and strategic approaches to improve staff performance by: • • • •

Providing focus on key outputs Improving incentives to achieve success Providing structures and teamwork Appropriate opportunities for development

We want to encourage you to consider models and examples, and to discuss the options within your own cultures and organisations.

What have previous programmes included? • Visits to central government departments and local government. • Use of international case studies to bring out points on organisation culture, job evaluation, discipline etc. • Freedom to discuss points raised from the case studies or by speakers. • Visiting speakers with wide experience of commerce and of national and local government.

How will you and your organisation benefit?

What will you learn?

You will learn how to:

Principles of Organisation Management

• devise strategies for improving the output of staff, including performance management and appraisal schemes where appropriate • raise awareness of the importance of good clear goals and objectives • devise appropriate incentives to reward and develop staff and plan their introduction • take account of organisation culture and staff motivation in making your recommendations.

• Goals and objectives that grow from mission statements and organisation strategies • Theories of management and motivation • Management for development and learning Performance Management • • • • • • • • •

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Job analysis, evaluation and grading Identifying development needs The use of competencies Pay structures and pay systems Performance related pay Non-financial rewards

What is performance management? Schemes of performance management Developing a competency framework Work measures and standards How to develop and introduce a performance management scheme Performance review and performance rating Appraisal systems and 360° feedback The importance of organisation culture The role of line managers

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Management of the Training Function

Who is it for?

Training Policy

Personnel and Training pProfessionals who have a responsibility for the training function, and want to build its credibility, power and effectiveness within their organisations.

• • • •

What is the aim of the course? To enable you to boost performance by dynamic and purposeful management of the training function. The course will demonstrate how training should be relevant to organisational results and set out a range of strategies for improving organisational performance. The programme sets out what is needed to manage successful training operations, this includes: • Systems for the development and implementation of training programmes • Evaluation and feedback for best practice • Making an active case for training

What will you learn?

Measuring training benefits Computer based training benefits Making the case for training Developing policies into plans

Learning Theory • • • •

Treating learners as adults Individual learning styles Learning from experience at the workplace Continuous learning

What have previous programmes included? • Visits to government departments' training centres and learning resources centres. • A chance to meet with training managers in the UK public sector. • Demonstrations of computer-based learning. This is a practical programme and will include frequent use of case study examples with discussion and activity.

The Systematic Approach to Training

How will you and your organisation benefit?

• • • • •

You will learn how to:

How to determine training needs Aims, objectives and goals for learning Planning training programmes Selecting training programmes Validation and evaluation of training

Training as a Function of Management • • • • • •

The role of training within organisations Factors that influence training policy Making interventions to improve performance Reflecting organisation culture Adopting a customer focus Marketing the training function

• introduce systematic approaches to the preparation, delivery and evaluation of a training programme • conduct effective training needs analysis • produce a marketing strategy for promotion and uptake of training • improve value for money by using budgeting and evaluation tools and by using a wider range of training strategies • formulate a forward looking and realistic training policy • improve the performance of your organisation both in the short and the long term by improving the training effort.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Change Management & Human Resources

Who is it for?

Personal Aspects of Change

Heads of Department and other Managers who are responsible for working through change with their staff and who want to manage their human resources in the most effective way.

• Understanding personal transition through change • Motivating people using motivation techniques • Turning reluctance and resistance into co-operation and enthusiasm • The importance of work environments

What is the aim of the course?

Human Resource Development

• To examine practical ways for managers in the public service to lead change, to manage and support human resources in changing organisations, against a background of world-wide change in the structure and methods of public services.

• • • • • • • •

What will you learn? Principles and Techniques of Organisational Change • The range of structures for organisations • Developing flatter structures • Focussing on the future picture and long-term organisational goals • Analysing & understanding current organisation culture • Identifying the appropriate working culture • Using team working as the basis for effective change • Strategic HR systems • Evaluating results of change • Benchmarking

HR strategies Empowerment Motivation for self-development and empowerment Competencies and performance standard Approaches to job enrichment in changing organisations Performance Management and staff appraisal systems Performance related pay Creating a learning organisation

What have previous programmes included? • Visits to change units in commercial government organisations. • Guest speakers who have managed internal change units. • Case studies from central government departments and public and private sectors. • Visits to strategic local authorities.

How will you and your organisation benefit?

Leading Organisational Change You will learn how to: • • • • • •

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Leadership through change Management competencies for change Developing flexible strategies for change The four key phases of change Analysing organisational readiness for change Problem solving techniques

• effectively plan and manage your organisation's Human Resources through organisational changes and developments • judge whether the structure and culture of your department is suited to getting the best results • deploy a range of ideas and skills for introducing changes that will lead to genuine improvements in output • give more positive support and motivation to your staff, through example, leadership and involvement.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Training Delivery Skills

Who is it for?

Learning

• Training Officers who want to develop expertise and skills for the benefit of their trainees. • Managers who need to be able to transfer new skills and knowledge to their colleagues.

• Personal learning styles for adults • Learning methods

What is the aim of the course? To improve standards of training delivery by enabling you to: • Expand your view of the role of a trainer • Focus on key planning and delivery skills • Develop a wide range of training strategies

Participative Training Methods • Discussion method • Case study and role play • Skills practice techniques

What have previous programmes included?

The programme covers systematic preparation of presentations and learning packages, and the importance of relating the training strategy to your organisation's needs, and developing delivery skills.

• Visits to training offices of major UK government departments. • Guest speakers from both the public and the private training sectors. • Recorded role-plays and presentations for feedback. • Participants receive personal videos of their presentations to refer to when back at the workplace.

What will you learn?

How will you and your organisation benefit?

Presentation Skills

You will learn how to:

• Planning training presentations • The principles of explaining and creating learning programmes • Vocal delivery and non-verbal behaviour • Using audio visual aids, including PowerPoint presentations • Stimulating and maintaining interest

• design, deliver and evaluate training programmes which meet the needs of staff • enhance your personal skills for presenting ideas persuasively • handle objections and questions confidently • improve learning outcomes by using participative training methods • relate your training delivery to agreed learning objectives.

Communication Skills • • • •

Use of questions and listening Handling resistance to new or difficult concepts Leading discussion to draw out learning in feedback Use of NLP techniques by trainers

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Project & Programme Management

Who is it for? Key personnel associated with the management of all types of public or private sector projects, change programmes or national development programmes.

What is the aim of the course? To enhance participants' skills in managing different types of projects and programmes, from the simplest business process to the management of multi-million dollar international projects.

• • • • • • • • • • •

The course will also build international project management skills. It is designed to be practical and interactive using case studies, site visits, exercises, skills practice and action planning sessions to ensure transfer of learning back to participants' workplaces.

What will you learn? By the end of the four week course, you will be better equipped to manage the entire project and programme process; to define, appraise, plan, implement and successfully conclude projects and programmes and manage teams effectively.

What does the course include? • The nature and variety of projects • Role and competencies of the project manager and team • Initiating and scoping projects, aligning them to strategic organisational goals • Establishing the contract, criteria and key success factors • Managing client and stakeholder relationships • Feasibility studies, data collection and analysis • Programme management and phases of project management • Presentation, selling and negotiation skills • Agreeing benchmarks and performance indices • Project appraisal and risk management • Methods of planning and scheduling the project • Resource planning • The HR aspects of project management • Staffing structures and different types of project team organisations • Team building, team management & conflict resolution

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• • • • • •

Effective project financing and financial management Project investment appraisal methods Sources of project funding The work breakdown structure Determining the project cost estimate Effective materials and logistics management Managing suppliers and value chain analysis using various tools like the Prince and Logical Framework Methodologies Practical training in the use of trial project management computer software Managing single Vs multiple streams, simple through complex projects International project management and cross cultural sensitivities Facilitating change and evolving a culture for change Managing progress in the implementation phase Controlling project changes and problem solving Controlling the budget Applying lessons from best practices and preventing failures Post-implementation activities, SWOT analysis, reviews, lessons and celebrations

What have previous programmes included? Visits to: • A large property development project under construction in the City of London • London’s flood defence barrier • Europe’s largest urban development project • The British Library's national archive in London • The Millennium Dome Exhibition • Royal Mail International Parcel Centre • Information Technology project implementation at the • Trinity College of Music Guest speakers with practical experience of: • International engineering construction • Project financial appraisal • A national banking IT project • The Channel Tunnel • A large aluminium project in India • National auditor of major hospital programme

How will you and your organisation benefit? You will be able to lead and/or contribute to a range of projects and programmes aimed at achieving the organisation's strategic goals and ensure cost effective outcomes.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Total Quality Management

Who is it for?

Organisations

Policy makers and managers in public organisations Those responsible for setting and raising standards of service both internally within their own organisation and externally to the public.

• Organisation structures • Organisational effectiveness • Managing change Civil Service Reforms

What is the aim of the course? The demand for improvement of service standards in public organisations is ever increasing. This module explores the values and practice of quality management. It draws on the experience of senior officials in the UK who have experienced the challenge of changing towards a quality culture. During the three week course, participants will be exposed to both the theory and practice of quality programmes. You will undertake case studies and workshop exercises to implement a quality programme and put into practice the techniques covered during the course.

What will you learn? Quality Issues • • • • • • • • • • • • • •

The business excellence model (EFQM) The service quality chain Investors in people Customer expectations and satisfaction Senior management commitment Quality strategy development Complaints management Performance indicators and performance monitoring Environmental management through ISO 14000 Total quality management through ISO 9000 Quality auditing The cost of quality Business process re-engineering Continual improvement

• • • •

Public service reforms in the UK Costing and market testing Competitive tendering Citizen’s Charter/Service First

What have previous programmes included? • Visits to local authorities and private sector companies to assess their implementation of ISO9000 and/or TQM processes and procedures. • Visits to public/private partnerships to witness the improved quality of services to the general public. • Practical case studies and workshops on implementing quality systems. • Practical case work on planning, and developing and implementing TQM plan quality systems. • Speakers and visits to central government departments with direct experience of the UK Citizen’s Charter and implementing quality procedures.

How will you and your organisation benefit? You will be able to: • develop a customer orientated approach to public service activities • plan and bring about an organisation wide quality culture • design and implement continuous improvement strategies throughout the organisation • set and monitor service standards • design and use techniques for managing service quality.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Powerful Performance Consultancy: Key competences for successful and influential HR consultants

Who is it for?

Best value HR systems

HR Managers and Directors who are challenging themselves to extend their ambit of influence by taking on consultancy assignments. It also would benefit all senior managers who are looking to develop their skills in facilitating change.

• • • • • • • • •

What is the aim of the course? This combination programme aims to develop confident and credible consultants. Personal skills for entry, persuasion and communication are balanced by a knowledge base for strategic change and performance management strategies. We want to enable experienced people to share their knowledge and wisdom effectively, both within and beyond their organisations.

What will you learn?

Job design and evaluation Performance measurement Quantifying HR requirements Aligning pay systems with organisation strategies Performance and reward management Pay efficiency reviews HR audit techniques Analysing organisation structures Control of management information

What does the course include? • Speakers who are experienced consultants in both public and private sector. • Visits to UK sites of excellence to meet with field practitioners. • Discussion of case study examples. • Skills practice sessions. • Action plans for developing or practicing relevant skills.

Process consultancy • • • • • •

Gaining entry and understanding the consultant's role Organisation dynamics Multiple change initiatives Team building Problem analysis, including critical incident technique Quality management models

The communication process • Identifying and overcoming communication barriers • The components of communication (including non-verbal signals) • Recognising communication preferences Face to face communication skills • • • •

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How will you and your organisation benefit? You will be able to: • develop skills and techniques for securing better value for money from human resource systems • conduct an HR audit and make suitable recommendations for changes • judge which systems suit the needs of organisations. • facilitate change in your organisation • develop a network of effective relationships, and so encourage a culture of learning and change. This programme is a combination of our Interpersonal Communication reviewing Techniques for Modern Managers and Consultants and Job Evaluation Courses.

Setting a positive tone Effective feedback and support Listening and the use of questions, including interviewing Persuading and influencing

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Interpersonal Communications

Who is it for?

Communication Skills

• Professional managers who want to inculcate a positive, confident work culture, capable of managing change and meeting the needs of customers this would include personnel managers, trainers and change managers. • Senior officers who wish to develop their potential for dealing effectively with other people and developing networks and relationships. • Team leaders who want to develop effective team building and leadership qualities.

• Giving effective feedback and support • Persuasive presentation of ideas • Overcoming cultural differences and other potential communication barriers • The art of listening - encouraging other to think for themselves, getting to the root of problems, preventing a build up of aggression • Use of neuro-linguistic programming techniques • Adapting your own style of communicating to others' needs

What is the aim of the course?

Team Development

To improve organisation performance by looking at the human element. We want to encourage change and improvement through: • more positive behaviour at work • effective relationships at work, leading to better understanding and communication, and clearer objectives • better use of feedback and discussion for learning • rational approaches to problem solving and decision making a climate for problem solving and innovative thinking rational approaches • better motivated, more confident people • skilled and effective confident teams.

• • • • •

What will you learn? Improving Working Relationships Through our Behaviour • Communicating positively and emphasising success • Judging when to confront others and when to praise or appreciate • How to confront others or give negative feedback • Avoiding irrational thinking and stereotypical responses • Recognising your own communication preferences and accepting that others may have different preferences

The stages of team development Psychology and influence in groups Leadership, creating trust and motivation Creating trust Group decision making, and intervening to improve group performance • Intervening to improve group work • Creating trust

What have previous programmes included? • Visits to central government departments and private sector organisations. • Use of case studies. • Recorded role-plays and presentations for feedback. • Guest speakers with national and international experiences to share.

How will you and your organisation benefit? You will be able to: • deal persuasively and constructively with colleagues at all levels • create a positive and successful working environment • find constructive working solutions to problems • improve the team focus on organisational goals and objectives.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Improving Organisational Effectiveness: Skills for Internal Consultants & Agents of Change

Who is it for?

Getting the Most Out of People

For those that are charged with improving organisational efficiency and effectiveness in government and public services around the world. The course will be particularly useful for internal consultants, HR practitioners and change agents.

• • • • • • • • • • • • • • • •

What is the aim of the course? To equip participants with the skills and knowledge essential to facilitate improvement in their organisation. You will consider the activities and skills for successful change initiatives. This includes adopting systematic approaches to analysing consulting needs and measuring the value of what has been provided. You will also consider the changing role of the change agent/consultant in the public service and the range of strategies for making powerful interventions for improving organisational performance.

What will you learn?

This programme will be responsive to the individual needs of the group. Additional topics may be covered during the course at the request of participants. For example: • Balanced score card • Learning theory

The Creative Approach to Consulting

What have previous programmes included?

• • • • • • • • • • • •

• Speakers from large IT and consultancy firms and local and central government departments. • Visits to government organisations. • Case studies presented by practicing business consultants.

How to establish consultancy needs Understanding organisational dynamics Organisational transformation Relationships between missions and goals Relationships between goals and objectives Business planning systems Measuring performance for results Team leading, building and working Managing multiple change initiatives Quality management initiatives Problem solving and decision making Evaluating the benefits of organisational improvement

Consultancy as a Function of Management • • • • •

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Interpersonal skills Interviewing techniques Relationship building Building on ideas questioning with purpose Framing the question problem analysis Brainstorming techniques Critical incident analysis Skills transfer Developing partnership approaches with clients The concepts of 'added value' Working with clients and customers Codes of conduct Building a sound specialisation Costing consultancy work Marketing consultancy Planning and managing costing methods

The role of the change agent within organisations Factors which influence consultancy input Leading from behind Organisational cultures and values Managing transition teams

How will you and your organisation benefit? You will be able to: • introduce creative and innovative problem solving techniques to improve organisational performance • analyse complex systems behaviour and develop recommendations for change • formulate performance measurement and management systems • undertake organisational 'health checks' • transfer problem solving skills to operational managers and staff to prevent problems happening • identify and introduce output focused working cultures.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Job Evaluation: Design & Management of Pay & Grading Systems

Who is it for? Senior Managers, Personnel and Management Consultancy staff who need to design, build and manage job ‘grading’ structures and pay supporting systems.

• The effect of the job market and other financial forces • Understanding and developing the management of the system • Paybill modelling • Performance and reward • Legal constraints

What is the aim of the course?

Managing the Transition

To assist senior managers and their staff to understand, analyse and evaluate the jobs appropriate to the organisations requirements and to build and manage the supporting infrastructure and systems.

• Planning pay efficiency reviews • Pay delegation and management • Managing the risks

The course focuses on: • Determining the Organisational Strategy on Pay and Reward • Job Analysis, Evaluation and Grading • Human Resource Auditing Techniques • Design and Management of Pay Structures • Change Management Issues • Linking Pay and Performance • Business Case Development

What have previous programmes included?

The objective of the course is to provide participants with skills and techniques and the framework to evaluate jobs and design the appropriate pay systems to reward them.

What will you learn? Principals of Job Evaluation and Grading • Developing an understanding of the theory behind Job Design and Evaluation • Developing the skills and techniques to evaluate jobs • Selecting appropriate evaluation systems • Managing the data appropriate to the Job evaluation System Human Resource Audit Techniques • • • •

Determining the need for Human Resources Analysing Organisational Structures Quantifying Human Resource Requirements Effective use and control of management information

Pay and Reward Systems

• Speakers from a variety of private and public sector organisations who are specialists in Job Design, Job Evaluation and Grading, Compensation and Benefits Management. • Speakers from Cabinet Office and other Government departments who have experience in the evolution of pay systems in the UK. • Visits to organisations to see and discuss their experiences. • Practical case study work and discussion to learn and practice the techniques. • Developing ‘action plans’ relevant to participants’ own organisational requirements. The course is about practical application of techniques and skills utilising the knowledge and experience of the presenters.

How will you and your organisation benefit? You will be able to: • develop a range of skills and techniques that will enable the organisation to obtain value for money from its human resource systems • judge which systems are appropriate to the needs of the organisation and the individuals who are employed • understand and evaluate the relationship between reward and performance • design and manage pay and grading systems that are responsive to change in the internal and external environment.

• Aligning the Pay System with the Organisational Strategy • Selecting the right pay structure

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Change Management: Examining the Options for a Better Service

Who is it for?

Strategies for Improved Performance

Senior Managers who would like: • to introduce worthwhile and effective changes to their service delivery • a thorough and realistic understanding of the alternatives • the confidence to judge what techniques and tools to use • to introduce changes into a reluctant organisation.

• • • • •

What is the aim of the course? A prerequisite of an effective change process is an exploration of all the avenues open to you. This course gives a comprehensive guide to the options available including strategic changes; structural changes; how to obtain real value for money and what assistance the private sector has to offer. It will also equip you with the knowledge to avoid pitfalls along the way. You will have the opportunity to hear how different UK public service organisations have changed and discuss these changes openly with those involved in their implementation. The ultimate aim of the course is for each participant to have gained sufficient knowledge, to install with confidence, their plan of action developed over the nine week programme.

What will you learn? Change as a Process • • • • •

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How to prepare and introduce change The role of leadership How to manage the human element The tools and techniques available for change The consequences of change

Applying competitive pressures Performance management Business process engineering Benchmarking Resource management

Options for Involving the Private Sector in Delivering Public Services • • • • • •

Reasons to use the private sector Market testing and contracting out Private finance schemes Privatisation Partnership schemes Contractual issues

How will you and your organisation benefit? You will be able to: • review your organisation’s processes, procedures and systems • see options for change in the ways public services are delivered • establish a vision for the organisation • choose options that are suited to the culture and needs of the organisation • prepare for the process of change and choose appropriate strategies for change • develop creative ideas for efficiency improvement. This programme is a combination of Creating & Maintaining Quality & Value for Money, Managing & Leading Strategic Change and Partnerships & Privatisation: A Practical Approach courses.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Managing & Leading Strategic Change

Who is it for?

Making Change Happen

• Senior Managers and managers who are: - responsible for identifying the need for change - accountable for ensuring that the organisation is responsive - undergoing, or about to embark on change in their section of the organisation • Middle managers that have been charged with making change happen at the coal face • All managers in organisations undergoing sweeping changes

• • • • • • •

What is the aim of the course? We constantly experience the impact of change but effective organisational change remains a management dilemma. This course, for senior and middle managers, clarifies the need for change, examines the barriers and pitfalls and identifies methods for implementing successful change. During the programme you will be introduced to a series of concepts and be involved in exercises that will aid your understanding of the latest theories of change. This will enable you to take a pragmatic, but visionary, view of the change process within your own environment.

What will you learn?

Focusing on customer and stakeholder expectations Developing a change programme Training for change Creating a learning organisation The role of technology Refocusing the organisation Decision making and risk analysis

Tools for Change You will be introduced to and have the opportunity to practice the use of a range of tools and techniques. These will help you to establish the initial indicators for change, develop action plans and measure success.

What have previous programmes included? • The course is highly participative with an emphasis on skills transfer from speakers who have current experience in all aspects of the change process. • There will be an emphasis on team work and active participation by each delegate will be encouraged. • You will also be given the opportunity to hear and discuss the experiences of staff and senior leaders from organisations that have recently or are currently undergoing change.

How will you and your organisation benefit?

How to Prepare for Change You will have: • Understanding the need for change • Analysing and understanding the impact of the environment • Creating a shared vision of the future • Setting the strategic goals and assessing performance • Evaluating and utilising the power and influence of those involved Understanding and Working with the Organisational Culture • • • • • • •

• an improved understanding of the change process that will provide you with a skill set to enable the delivery of successful change in your own environment • a set of proven techniques which will allow you to create the future vision, establish a realistic view of the present and to provide a methodology to minimise risk as you move towards the new way • models and practical advice that will help you to bring about effective change in a variety of situations.

What is the existing culture? Does it need to change and what should replace it? Why resistance to change exists Recognising the resistors Managing and supporting the effects on the individual Working with teams in a change environment Building management capability

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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A Seminar for Women Managers

Who is it for?

Management of Change

Women, who currently hold a senior management position or who are likely to be promoted in the future.

• Formulation of change strategies • Leading and managing the change process • Anticipating and managing resistance

What is the aim of the course?

Self Development

The number of women in senior positions in organisations has increased in recent years. The changing management and leadership styles that civil service reform demands, means that the senior woman manager must feel confident in her abilities to play a visible role and contribute on an equal footing with her male peers, while maintaining the attention and respect of all her colleagues

• Building confidence and personal power • Acknowledgement of strengths and potentials • Action plans for growing skills, knowledge and self esteem • Conflict management

This two week seminar will provide you with the opportunity to take an objective view of your strengths and development needs in your current roles; to identify the managerial attitudes and behaviours needed for effective leadership; and to sharpen your awareness of the challenges facing managers in a climate of change. The course content does not deal specifically with gender issues, but will be placed in the context of the issues that may confront participants by virtue of being female. Sharing experiences and lessons learned, through discussions and presentation, will form an important part of this seminar. The objectives of the seminar are: • to enhance understanding of leadership in practice and build skills to achieve results • to enhance delegates' capability for leading and managing change within their organisations • to enable delegates to become more confident, visible and strengthened in their professional roles • to create a forum for sharing experience and ideas on all these topics.

What will you learn?

What have previous programmes included? • Visits to the Civil Service College, Cabinet Office, government departments, Local Authorities, and Universities. • Speakers who are experts in their subjects and have practical experience in a range of topics relevant to the programme.

How will you and your organisation benefit? Your organisation will benefit from more highly skilled and confident women managers who can: • influence, motivate and inspire their teams through positive leadership • plan, implement and manage change strategies • set examples for their colleagues and staff. You will benefit from: • a strong leadership and management style that implements those of their male peers • leadership and strategic management skills to suit the changing public service environment • an increased understanding of the political, cultural and performance aspects of the management of change • enhanced self-awareness.

Leadership • • • •

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What makes an effective leader Styles of leadership Skills for leadership Influencing techniques

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Management Strategies

Who is it for? The course is aimed primarily at senior managers. It is relevant both to senior policy-makers and those at a senior level who are responsible for executive operations. The course will invite a high level of delegate participation. Delegates should have the capacity to present and discuss key issues and to apply new management ideas. The environment will be highly supportive, confidential and attentive to the needs of individuals. If there is a management issue that you wish to explore, even when not covered by the main syllabus, the Director of Studies will help accommodate your request.

What is the aim of the course? The worldwide reforms agenda is highlighting the need for changes in organisation and culture; this in turn is making demands of management. The new manager must be able to deploy a wide range of skills and strategies. This programme aims to help busy managers to meet this challenge. It provides a condensed, focussed introduction to the key, core skills of modern management. The programme will explain the strategies and methods of management, using case study examples to point up the practical issues, and encouraging discussion and action planning among participants.

What will you learn? The programme will cover the following areas: Performance and HR Management • • • •

Understanding and managing people Communication skills and issues Developing your people Setting and monitoring standards

• • • • • • •

Planning and implementing change through people Quality and customer services The quality service chain Continual improvement Senior management commitment Organisation structures and effectiveness Setting standards for customer service

Project management • The increasing importance of project work • Understanding the whole project management process • Reviewing project problems and failures • Different types of project team organisations • Resource planning

What have previous programmes included? • Visits to public organisations to assess their application of quality schemes. • Speakers who are senior managers in public organisations and have direct experience of applying the strategies under consideration. • Practical case work on planning application of management strategies.

How will you and your organisation benefit? You will: • acquire knowledge of a range of skills and strategies that will benefit both yourself and your organisation • advise your organisation on the application of appropriate strategies to achieve organisational success • develop an action plan for improvements in your organisation • make a network of international contacts that will help with benchmarking and updating activities.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Management Strategies for an Effective & More Accountable Government Who is it for?

Modernising Government

Senior Managers who require a multi-disciplinary understanding of the essential elements of change and accountability, those who wish to develop their personal skills, that will enable them to plan and manage change and accountability in their organisations.

The reasons for the current comprehensive efforts to Modernise government and transform the public sector and civil service.

What is the aim of the course? Those working within government organisations will want to ensure their government is transparent, accountable and participatory and that it is effective and promotes the rule of law. The reforms of British public sector management have provided models that have been used and developed throughout the world. This programme gives a thorough understanding of the need for reforms in public services and of the strategies for introducing the necessary changes. By drawing on the recent experiences in the UK, participants will: Learn the essential management techniques to plan and implement a strategy for change Consider the context and impact of government driven changes and the lessons for leaders and managers

• The nature of the new public sector service • What priorities have been adopted for reform in different countries and by international organisations • How reforms have been implemented, what successes are claimed and what difficulties have been experienced • How to use the lessons learned Quality Management • Public expectations of quality in the public service and charter commitments • The contribution Total Quality Management (TQM) can make to ‘paying’ for service improvements by ‘getting it right the first time’ • The Business Excellence Model • Engendering an ongoing Quality culture • Designing and implementing an organisational improvement strategy

How will you and your organisation benefit? The course will:

Become aware of the incidence of fraud and corruption and their causes and consequences

Policy Development and Advanced Management

• equip you as a senior manager with the confidence, knowledge and skills to institute and manage a programme for change in your own country or ministry • help you to identify the strategy for change in your organisation and the actions you need to take to marshal resources to turn that strategy into action • consider and recommend policies, introduce and develop management methods and help win the cooperation of your colleagues and the public to fight corruption and minimise its damage.

• Understanding and managing people • Developing and managing people • Planning change and implementing change

This course is a combination of our Modernising Government, Advanced Management & Policy Development, Total Quality Management courses.

Understand the importance of service quality as a driver of change in the public sector and learn how to implement a total quality management programme

What will you learn?

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Advanced Management & Policy Development

Who is it for?

Within these four themes specific topics will include:

The course is aimed primarily at Senior Managers and senior policy-makers and those at a senior level who are responsible for executive operations. Delegates should have the capacity to present and discuss key issues and to apply new management ideas. The course environment is highly supportive, confidential and attentive to the needs of individuals. If there is a management issue that you wish to explore, even when not covered by the main syllabus, the Director of Studies will help accommodate your request.

• Policy making, including the political interface, stakeholder consultation through focus groups and other techniques for identifying desired policy outcomes • Personal style analysis and , the strengths and weaknesses that our personal characteristics give us as managers • Different leadership styles and their effectiveness in different situations • Performance management through strategic objectives, targets, business plans and monitoring • Theories of motivation and their relevance to a changing public service • The importance of change management skills • Modern approaches to staff appraisal and development • Generic project management skills, particularly in relation to ‘soft projects’ • Holistic approaches to organisational performance analysis and development • Working with and managing private sector suppliers and partners

What is the aim of the course? This seminar recognises that to lead and facilitate the modernisation of public services, senior managers must have an array of specific skills and the ability to apply those skills in the workplace. It also recognises that busy managers, particularly those at a senior level, have limited time to devote to their own training. It therefore provides a highly condensed and focused introduction to a selection of key, core skills and competences that successful managers need in today's environment. The seminar: • explores the relevance of key, generic management skills to senior managers in a modern changing public service • considers the application of those skills to delegates' working environment, with particular emphasis on sharing experiences with delegates from other countries • provides an opportunity to discuss these skills with senior speakers with professional and senior management experience.

What have previous programmes included? • Speakers who are senior managers with government agencies and public sector organisations. • Speakers, including consultants, who have been closely involved in public sector development programmes and who can speak with first hand experience about the skills needed for success in modernisation programmes. • Visits to public and private sector bodies.

How will you and your organisation benefit?

What will you learn?

You will:

The syllabus for the seminar is wide ranging but broadly based upon four themes:

• be able to use the knowledge and acquired expertise to significantly improve your own performance and that of your organisation • be able to develop an action plan to address a specific area on your return to work.

• Policy formulation and analysis • Understanding, developing and managing people • Managing the organisation using performance management techniques • Planning change and implementing change

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Modernising Government

Who is it for? The seminar is designed for Senior Public Sector Managers, but would also suit Training and Development Specialists, Political Leaders and Advisers.

• the processes of privatisation and market testing, adopting a customer focus, performance management, codes of practice and core competencies for civil servants, the effects of globalisation and regional groupings.

What is the aim of the course?

You will learn from the experience of other participants responsible for reform in their own countries.

To help you gain a better understanding of: • Why it has been found necessary to seek better governance, public sector transformation and civil service reform. • What priorities have been adopted for reform in different countries and by international organisations. • How changes have been implemented, what successes are claimed and what difficulties have been experienced. • How to use the lessons learned elsewhere to promote effective improvements in the processes of government and public sector management in your own countries. This three week seminar will give the background and the realities of comprehensive efforts to improve governance, reform the civil service and transform the work of public sector managers. The seminar will include the description of changes introduced to improve governance at national and local levels, and in international and regional groupings. The theory and practice of the management of change will be a continuous feature of the seminar. The principles and skills required to manage the process of reform, and to provide effective management for a transformed public sector, will be illustrated with practical examples.

What will you learn? You will learn from visiting speakers and visits to centres of excellence about: • the reasons for the current comprehensive efforts to improve governance and transform the public sector and civil service • the experience and views of practitioners who have managed change and reform in Britain • the competitive advantages of different approaches to New Public Management, Public Service Reform, and People-Focused change

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You will be helped by tutors of international standing to develop ways to analyse different efforts to modernise government, and to identify the content, processes and change management skills appropriate to your own situation.

What have previous programmes included? • Visits to and speakers from Parliament, a major health authority, a Government Agency, and both central and local government departments. • Case study work with a mixture of pre designed studies and issues arising from participants.

How will you and your organisation benefit? You will improve your skills in the: • management of change, and management and leadership in implementing reforms. You will also increase your knowledge of how: • to begin and continue the process of transforming the public sector and its management • to create organisations that constantly evolve • the UK and other countries are seeking to modernise government, and how to apply to your own country the lessons learned from experience in the UK and other countries seeking to modernise public service • to get most benefit from lists of international contacts and sources of reference material on the principles and practice of modernisation, reform and change • to prepare and implement action plans and recommendations for implementing beneficial change for yourself and your organisation.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Preventing Fraud & Corruption

Who is it for? • Senior staff in the public and private sectors, including banks and the media with responsibility for policies, management or the investigation of corruption and fraud. • Leaders in politics and the public service concerned with the social and economic consequences of corruption.

• Successful efforts to combat corruption in several countries through case studies and an exchange of experiences between participants. • Computer fraud and other risks from the use of information technology. • Ways in which new technologies may be used to fight corruption. • The relevant background literature.

What is the aim of the course?

What have previous programmes included?

To help participants: • become more aware of the incidence of fraud and corruption and their causes and consequences • identify policies and methods of management and investigation to prevent, detect and reduce fraud and corruption, and to assess how these will work in different contexts • decide how best to motivate colleagues and mobilise resources to prevent corruption.

• Visits to the City of London Police Fraud Squad, National Audit Office, Customs & Excise, Lambeth Borough Council and the Public Accounts Committee. • Speakers from the Crown Prosecution Service, the National Criminal Intelligence Services, Transparency International, the University of London and a large private sector audit company that undertakes forensic accounting.

The seminar is a response to increasing concern worldwide about the ways in which corruption subverts government, slows development, and damages society in ways that especially hurt the poor and threaten the global economy and security. It is designed to help participants transform concern into action.

How will you and your organisation benefit?

What will you learn? • The problems of corruption in different countries and cultures; the causes and consequences of corruption; policies and management methods to reduce and prevent fraud and corruption; methods of investigation to uncover corrupt practices. • Ways to strengthen awareness of what needs to be done, and ways to develop and adapt policies and management methods for different situations. • Those leading the efforts to reduce fraud and corruption in Britain, with discussion to identify good practice and its relevance elsewhere.

You will be able to: • consider and recommend policies, introduce and develop management methods and help win the cooperation of your colleagues and the public to fight corruption and minimise its damage • review the methods used to investigate fraud and corruption and the relationships between managers and investigatory agencies • participate more fully in debates and advise on actions to reduce corruption and its effects, including social marketing amnesties for past corrupt behaviour, moneylaundering, the forfeiture of corruptly gained assets, and the use of stings and integrity tests • advise or train others to combat corruption more effectively • develop a network of contacts in other countries to whom you can turn for specialised help and advice.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Partnerships & Privatisation: A Practical Approach

Who is it for?

How to Choose the Appropriate Option:

The course is designed for a wide range of Middle and Senior Managers including: • those responsible for the policy and strategy for private sector involvement in their public services • those responsible for planning and executing particular programmes or projects • those who need a general understanding of these developments.

These include: • Market testing and strategic outsourcing • Private finance schemes for long term projects requiring major investment • Privatisation of commercial activities and utilities including franchising • Increasingly, partnership schemes Competition and Contractual Issues:

What is the aim of the course? There is a clearly established, worldwide trend to increase the contribution of the private sector in the delivery services previously regarded as the preserve of the public sector. This course aims to equip managers with the skills that they need in this new and challenging environment. The essential skills include: • Identifying those services or activities that might benefit from a greater private sector input • Choosing the right option or model • Managing the process to a successful contract, partnership or transfer of ownership, depending on the option chosen • Safeguarding the interests of staff • Managing the subsequent process to obtain value for money and to protect consumers • Working with the private sector

What will you learn? Reasons for involving the private sector: Based on experience in the UK and other countries around the world, the course examines the potential economic and social benefits of greater private sector involvement. These benefits include: • Reducing public spending, improving efficiency, introducing innovation and new technology • Meeting the needs of consumers rather than producers • Obtaining the benefits of competition • Levering in private finance • Developing the supply side as part of a wider economic development programme

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These include: • Organising and managing fair and open competitions • Output based specifications • Bid evaluation • Contract and relationship management • Methods for the regulation of monopolies to protect consumers • Methods of sale • Syndicate work to enable you to develop your ideas and skills and to exchange experiences with your fellow delegates from around the world.

What have previous programmes included? • Case studies and presentations from key officials in central and local government, private sector managers, consultants and academics with international and developing countries experience. • Visits will be made to central and local government organisations that have involved the private sector in carrying out their functions.

How will you and your organisation benefit? You will have the ability to: • use your acquired knowledge for further improvement • develop a sound understanding of the options • have the skills and confidence to know how and when to apply each option according to the circumstances in your country.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Managing & Facilitating Public Works

Who is it for?

What will you learn about?

The course is designed for both Government and Private Sector Managers and facilitators involved in the provision of public works who wish to improve efficiency, effectiveness and value for money through new found skills.

• The application of Best Value and performance indicators • The skill of being competitive whilst adequately resourced • Stakeholders consultation and involvement • Cross cutting and joined-up services • Achieving continuous improvement • Financial Control

What is the aim of the course? Our programme will teach participants how to achieve success by following best practice. They will also be given opportunities to see for themselves successful examples of well-managed Public Works. All current methods and new innovations will be explored to ensure they are equipped to make a significant impact in improving standards in their own countries. The Course will cover: • Highways maintenance and civil engineering projects including Street Light • Building maintenance, including new build. • Fleet operations, vehicle maintenance and vehicle purchase, lease and hire • Grounds maintenance including horticulture and arboricultural services • Street cleaning and abandoned vehicles. • Security services • Building cleaning • Waste management, collection, disposal and recycling

What will the programme include? • • • •

Understanding contract conditions. Output specifications. Measuring productivity. Work programming.

How will you and your organisation benefit? You will be able to: • introduce modern well-proven practices into the provision of Public Works • lift the standards of efficiency and effectiveness by increasing management skills in handling high profile front line services and projects • gain greater support and understanding from the community you serve by involving them in planning and quality assessment • introduce the quest for ‘Best Value’ effectively on the basis of 'Case Studies’ and data provided in the course • increase value for money and financial control simultaneously • enjoy the benefits of improved services whilst strengthening financial control.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Modernising Local Government: The Agenda for Change

Who is it for? The course has been put together especially for Senior Managers and Officers who are responsible for making their local government organisations more effective, efficient and accountable. It is of particular use to those who identify the need for change and improvement but who also recognise the barriers that can stand in the way of progress.

What is the aim of the course? Local government plays an increasing role in our lives and has faced up to many new challenges. Principally revolving around the need to provide quality services as economically as possible, against a background of greater accountability and new forms of political governance. The course is designed to enable you to take a fresh look at your organisation and to develop the contribution to change and improvement that you can make. You will be provided with models, case studies and practical advice on how to evaluate what works and what doesn't work. During this two week course you will hear how local government is tackling these issues, the techniques that have been successfully employed, what lessons have been learnt and how you can apply them to your own organisation.

What will you learn?

• The impact of e-government - delivering services electronically • The problems and pitfalls of working in partnership with other service providers and how to overcome them • New funding mechanisms • How to involve and get more from employees - the implications for Human Resource Management • New models for political governance • Encouraging democracy and citizen participation • Promoting a quality, best value and performance management culture • How inspection can be used as an agent for improvement • Ensuring openness and accountability • How to communicate effectively • Overcoming the barriers to change

What will the programme include? • The course uses the UK experience as its starting point and looks at what initiatives have been successful, as well as evaluating some that have not worked so well. • The course is highly participative, making full use of team working and case studies. • Speakers are drawn from across a range of local government professions and have been directly responsible for implementing change and improvement. • Visits to organisations provide an opportunity to see at first hand how initiatives have been introduced ‘on the ground’ and to question the staff involved.

How will you and your organisation benefit? You will be able to:

Based on experience in the UK the course explores: • How to provide better quality services • Getting closer to the customer - how to become a customer-focussed organisation • Joining up service delivery - how to take a strategic approach

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• look at your organisation objectively and develop new changes and improvements • use proven models and case studies to execute changes • draw on what has been learnt, and use the techniques that are relevant and can be employed in your organisation.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Decentralisation, Devolution & Capacity Building

Who is it for? • Senior staff involved with a decentralisation programme. • Senior staff in charge of departments in capital city areas where there is a high turnover of junior staff due to better pay and conditions in the private sector. • Human resource managers who find it difficult to recruit staff in capital city environments where they are in direct competition with e.g. banks and insurance companies who pay higher salaries. • Facility managers who lack the ability to find affordable, good quality, secure accommodation in capital cities where such facilities are secured by the private sector. • Those seeking a more equitable distribution of employment across a nation's regions rather than in capital cities simply adjacent to the legislature.

What is the aim of the course? To improve the efficiency of decentralisation and service delivery through a strong local administrative capacity build up in the regions. Background Decentralisation involves the transfer of real power from the national level of government to the municipal or local level where it can be more easily observed and influenced by ordinary people. It is clear that the successful decentralisations were entirely generated by the political, social and economic dynamics of the countries themselves. Local citizens are now better educated and better informed as to the workings of government and local stakeholder groups are pressing to be involved in the local governance process. Increasingly, public sector organisations in capital cities, when the civil service has, traditionally, been accommodated near to the seat of government, departments are experiencing difficulty in finding: • suitable, affordable accommodation where the private sector is able to outbid for offices with conditions fit for the 21st century

• qualified junior staff where the private sector can offer higher salaries and better conditions of service than the government. In many countries, such qualified staff and modern accommodation are available in regional areas where unemployment is high and good quality office accommodation unoccupied. A policy of relocation of work; particularly for the young, educated, school leavers; could satisfy the requirement to regenerate regional development and at the same time, provide the stability and continuity needed in government administration.

What will you learn? • The history of dispersal and relocation of work in the UK civil service. • Availability and cost of junior staff in capital cities v's the regions. • Costing of alternatives. • Relocation facilities - new buildings or lease? • Public/private partnerships. • Relocation packages for management staff. • Project management - planning and execution of relocation programmes. • Involvement of local authorities. • Plan a programme of building capacity in the regions. • Communications between devolved units and government headquarters. • Conflict Management.

How will you and your organisation benefit? You will be able to: • work towards a strategy of devolution of authority and relocation of work that will permit a more stable public sector capacity to be built in the regions with a high quality of staff, with less turnover, employed in better accommodation, at less cost • identify the pros and cons of embarking on a decentralisation project • improve your financial performance through increased revenue generation and rational expenditure decisions • provide a better environment for private enterprise and responsiveness to local needs.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Waste Management: The Environmental Responsibility

Who is it for? This course is designed for both Government and Private Sector Management who have a responsibility for the management of waste. It is so designed to assist members to appraise their own existing national policies, awareness and understanding, in order that they may use the experience of the course to measure performance and to plan future strategy and policy.

•

What is the aim of the course?

•

In highly populated areas throughout the world the management of waste has become an issue of great environmental significance and decisions made now will impact for good or ill on future generations. Industrial development creates its own problems and many manufacturing processes produce waste that is toxic, hazardous and environmentally unacceptable unless treated under controlled conditions. Knowing the extent of waste generated is in itself a major problem. The proper treatment of waste significantly increases the cost of manufacture and without strong policies, monitoring procedures and severe penalties for non-compliance, breaches of safe practice will occur. The course comprehensively traces the history of waste and highlights the current difficulties faced by both the developing and developed nations. The current legislative framework for waste management will be reviewed, as will processes and methods of waste treatment that are acknowledged as Best Practice. This course will feature a high level of field activity to ensure that all members experience advanced methods of treatment and final disposal at first hand.

What will you learn? You will: • learn how to estimate volumes and provide adequate plans for future waste disposal • learn how to manage an ongoing programme of public

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•

•

•

awareness and stakeholder involvement in an environmentally sustainable plan for the future learn all current and developing methods of waste treatment and disposal learn to understand and assist in the development of a legislative framework to protect existing and future communities from the environmental consequences of inadequate waste management learn the management techniques required to provide cost effective and environmentally sustainable waste treatment process learn practical examples for understanding the opportunities for developing markets for recycling and composting learn how to undertake appraisals to assess if proposed processes are environmentally and practicably sustainable.

What will the programme include? • The registration, planning, control mechanisms, and environmental audit, leading up to successful applications for new waste management processes. • The ongoing control and inspection of existing authorised waste management sites. • Enforcement to control unauthorised waste disposal and breaches of conditions of operating procedures at existing approved locations. • In its Central London location, RIPA has the facility to offer a wide range of field visits giving a unique opportunity for a practical hands-on approach in the training and development of managers of waste.

How will you and your organisation benefit? • The course will provide an excellent opportunity for overseas representatives from environmentally conscious countries to compare their procedures, standards and performance within the European dimension. • For countries seeking to significantly upgrade awareness and develop and introduce sustainable policies and improve performance, this course offers a comprehensive ‘Kick Start’ and development opportunity.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Internal Audit

Who is it for? The course has been designed for Internal Auditors at supervisory or management level and above, especially those who are or will be involved in the audit of computerbased accounting and other financial systems. Financial Managers who are responsible for internal audit departments or units will also benefit from the course.

What is the aim of the course? The proper organisation, staffing and methodology of internal audit presents the organisation with the best means of focusing on its obligation to ensure proper controls, accountability and transparency. As computers become a significant element in the environment in which the internal auditor operates, it is imperative that he/she become familiar with the techniques for computer control and audit, in order to provide management with the assurance that operational information is controlled and used effectively. This course is to ensure that you will: • have a sound knowledge of the nature and importance of auditing standards. • develop the ability to assess the risks to the organisation, especially the risks posed as a result of computerisation • develop skills in audit management. • be better equipped to make appropriate recommendations for effective internal control. • be able to encourage and assist in proper reporting and sound management of public debt and in securing value for money. The course will include lectures, practical exercises, group work on practical case studies and also provide a forum for discussion of relevant issues of interest.

• Systems Based Audit (SBA) - Familiarisation - Stages of system based auditing - Recording and evaluating the system - Substantive testing • Computer audit - Systems audit in a computerised environment; - General controls (organisational, environmental, operational, file and software, and terminal controls) - Application controls - Audit of networks and microcomputers - Systems development controls - Computer Assisted Audit Techniques (CAAT’s), - Review of procedures regarding the acquisition of computer facilities • Audit management - Planning (long term and short term) - Execution - Monitoring and review - Audit of public debt • Introduction to value for money (VFM) audit • Audit reporting

How will you and your organisation benefit? You will be able to: • develop long and short term plans for the audit department • evaluate the risks within the organisation (including those posed by a computerised system) • develop and implement an effective audit • assist in improving systems of controls, and as a result reduce the risk of errors, fraud and corruption • evaluate machine performance and user satisfaction • assist management in securing better value for money.

What will you learn? • Internal audit guidelines and audit standards - Audit concepts - Objectives and elements of control - Risk assessment - Materiality - Sampling

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Financial Management Practices

Who is it for?

Financial Control

Senior Personnel in Government ministries and agencies who have responsibility for improving financial management in their countries and those in other organisations who want to improve their own practices.

• Procedures for planning and controlling public expenditure • Maintaining high standards of accountability in decentralised systems • Concepts of regularity and propriety, standards in public life • Roles of internal and external audit • Developments in public sector corporate governance • Debt management: modern techniques for keeping control of debt • Developing accruals based accounting to replace cash accounting

What is the aim of the course? Sound arrangements for public finance are vital to any wellrun state. Like other aspects of public administration, financial management must be adapted to both encourage and facilitate wider changes in the public sector. Recent years have seen a worldwide movement towards modernising public finance and this course, drawing largely on the experience of the UK, aims to promote further relevant action by the delegates in their own countries.

What will you learn? Financial Management Strategy • Principles of planning and implementing financial reforms - a holistic approach • The role of central and local government • Public expenditure planning and control systems • Reviewing your organisation, processes, systems and people skills to promote best practice • Resource allocation, budget setting and monitoring Achieving Value for Money • VFM measures: economy, efficiency and effectiveness • Privatisation, market testing, contracting out, executive agencies • The private finance initiative and public/private sector partnerships • Output and performance management • Contract and project management • Citizen’s Charter and Charter Mark awards

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Management of Financial Change • Implementing financial reforms using modern techniques - benchmarking, cost-benefit analysis • Analysing strengths, weaknesses, opportunities and threats (SWOT) • Specifying, monitoring and reviewing performance in relation to contracts, targets and quality issues • Appraising projects and options • Prioritising changes

What have previous programmes included? • Speakers from the Treasury, the Cabinet Office, other government departments, National Audit Office and major firms of consultants. • Visits to executive agencies and major local authorities.

How will you and your organisation benefit? You will be able to: • develop strategies to improve value for money while maintaining financial control and propriety • introduce best practice methods for allocating, monitoring and controlling finance • create and implement mechanisms to ensure effective delegation of financial responsibility and improved performance management.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Contracting & Contract Management

Who is it for?

What will you learn?

This course is designed for both Government and Private Sector Managers who wish to improve their skills and understanding of the effective management of contracts in order that they may assist their organisation in becoming ultimately more competitive and thereby generate economic success through their new found skills.

• Careful investigation and planning are the key to effective contract management • Contract management as a totally integrated process within the corporate policy • The stages and techniques required for a successful contract. Securing best value for money • How to ensure a successful association with suppliers to obtain maximum return

What is the aim of the course? As organisations become more aware of the importance of harnessing and controlling spending on contracted out goods and services, companies and government departments increasingly need the procurement skills to enable them to manage their contracts better. As world markets and competition grow, and the spotlight on effective control of public expenditure becomes more transparent through stakeholder consultation, then contracting and contract management requires new skills, new energy and often, fresh direction. Professional contracting and contract management can often make the difference between the success and failure of commercial organisations and can have a major impact on national economies. As competitive pressure grows, efficient and effective procurement of goods and services makes the difference between success and failure. Contracting and contract management must be an integral component within company and government policy and be totally focused on the aims and objectives corporately agreed. As experience in this field grows it is now clear that contracts driven by successful partnerships between customer and provider produce far more effective results than those spawned from controversy and contention. Poorly managed procurement and contract management can lead to excessive, unnecessary costs, poor quality and unsatisfactory service which only results in crisis and disorder. Our programme will teach participants how to achieve success, including the latest proven policy and noteworthy developments in contract management. It will include case studies and the opportunity to practice the different tools and techniques covered during the course.

What have previous programmes included? • • • • • • • • • • • • • • • • •

Identifying and specifying the requirement Building a sound contract document Pre-qualifying and selecting the right contractor Selecting the right type of contract Understanding the contract conditions Awarding the contract for best value for money Effective contract implementation Understanding the contractor’s perspective Determining key performance criteria Effective contract monitoring and control Understanding the critical success criteria Ensuring the balance between price, quality and service How contractors set the contract price Practical negotiation skills Dealing with unsatisfactory supplier performance Avoiding monopoly situations and price cartels Continuous improvement both in quality and cost

How will you and your organisation benefit? You will be able to: • understand fully the benefits from effective and appropriate contract management • understand the step-by-step process to achieve maximum return • assimilate both yours and your suppliers’ expertise and so by partnership enhance your results • achieve continuous improvement in quality, service and cost over the life of the contract • increase your skills and professionalism. Your organisation will: • develop its reputation for professionalism • reap the benefits of improved service delivery and reliability whilst reducing costs and enhancing quality.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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VAT Administration & Audit

Who is it for?

Law

Senior officials and key operational Auditors and Managers in customs and revenue authorities around the world.

• Effective use of powers • Legislation and the legal process • Prosecution of offences

What is the aim of the course? Operations Designed by HM Customs and Excise, as a programme for senior VAT auditors and managers, this offers a unique opportunity to develop the essential technical knowledge, operational audit and management skills necessary for the effective management of a modern VAT administration.

How is it achieved?

• • • • • •

Audit techniques Advanced techniques for cash businesses Systematic approaches Combating fraud and evasion Penalties and appeals Risk based controls

Resource Management In conjunction with HM Customs and Excise, using their own experienced operational trainers, this course offers not only the theoretical aspects of modern VAT audit and management, but also the chance to observe and discuss current practices with staff and managers at the workplace. This learning process is facilitated through advanced classroom training techniques, as currently given to serving officers and managers in Customs and Excise. Exclusive visits will be made to the strategic policy making divisions at HM Customs and Excise's national headquarters in London, to a regional Collection H.Q. and to an operational local VAT Business Centre in London or at an outfield location. There may also be the opportunity to visit the independent VAT Tribunal Centre in London to observe a 'live' tribunal, as included in previous courses.

What will you learn?

• Performance management • Risk management • Management controls

How will you and your organisation benefit? You will be able to: • improve effectiveness through implementation of risk based audit techniques • plan more efficiently to meet the changing demands of the business • make more effective and efficient use of available resources • increase awareness of the central role of VAT to the national economy • improve measures to combat evasion and fraud • implement better performance measurement systems.

Planning • • • •

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Fiscal strategy Organisational structure Objective setting Taxation policy

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Creating & Maintaining Quality & Value for Money

Who is it for?

What have previous programmes included?

Senior and Middle Managers who are responsible for the continuing drive to improve value for money across the public sector and who would like to develop their professional skills in this area.

• Speakers with practical experience in the application of these techniques • Visits to central and local government sites where they have been applied successfully • Example case studies • An opportunity to review your own organisation

Managers who wish to conduct efficiency reviews and improvement programmes in their own organisation.

Business Process Re-engineering

What is the aim of the course? Best value, quality, least cost, efficiency, effectiveness, economy, satisfying customers, stakeholders and policy demands - obtaining the right balance in delivering services is essential if value for money is to be achieved. All this in an organisation whose staff and culture may well be resistant to change. Ensuring efficient and effective services through tough budgeting and driving down costs is only part of the solution. Experience has shown that alternative approaches must be applied to get value and quality from the resources available. This two week course will examine some of the key techniques that have been applied successfully elsewhere. It is designed to give you specific skills and knowledge to apply with confidence to your own organisations.

What will you learn?

• An opportunity to look fundamentally at services and the way they are organised and delivered • Focussing on results and designing the process to achieve them Best Value • Principles of continuous improvement • Carrying out a Best Value Review • The role of inspection and learning from the process Resource Management • Managing staff and individual performance • Staff appraisal as a tool for change Alternative Approaches • Market testing -applying competitive pressures • Outsourcing/privatisation - Developing specifications - Evaluating the bids - Managing contracts and contractors

The course is designed around the following modules: Why Quality?

How will you and your organisation benefit?

• Focussing on the customer • Value for Money • Changing the organisational culture

You will be equipped with specific skills that will enable you to contribute directly to improving efficiency and performance in your own organisation.

An Introduction to Performance Management

You will learn to:

• • • •

• review existing processes, procedures and systems and identify and remove their weaknesses • develop creative ideas for efficiency improvements using robust and well tried techniques • devise an action plan • set targets • measure performance • maintain the momentum of improvement.

Carrying out fundamental review Analysing current performance Benchmarking Identifying areas for improvement

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Effective Procurement

Who is it for?

What will you learn?

This course is designed for both Government and Public Sector Management who are involved in, or wish to know more about, the procurement of goods and services. It has been designed to prepare participants to be able to appraise their own existing arrangements and, from the experience gained on the course, plan future policy and strategy to effect both immediate and continuous improvement.

• How to assess the corporate spend and accurately calculate the numbers of spending • Points in the process • How to evaluate the potential weaknesses in the system and calculate the advantages of group procurement • How to challenge the effectiveness of the current system, compare the outputs with others and evaluate the competitiveness of the process • To understand, and better apply, the process of the ‘Approved Tender List’ • To consider and adopt where appropriate the use of ‘Preferred Suppliers’ • To review and better understand modern and future developing practices in the field of Output Tenders Partnerships, Method Statements and Extended Contracts

What is the aim of the course? Private and public sector organisations continue to strive to improve value for money for goods and services they receive. There is a growing awareness that policies and procedures for procurement of such goods and services are the major factors in determining success or failure. Often it has been the case that too many order books are in the hands of too many untrained staff in any one organisation. Spending can be departmental with no real focus on the corporate expenditure. Similar goods and services are ordered with different contractors within the same organisation, thereby losing the discount opportunities of the greater volume. Expensive in-house stores are maintained which tend to seek standardisation of commodities that stifles innovation. Heavily prescriptive specifications lock procurement in a straight-jacket. This course explores, develops and commends output specifications. It encourages the use of Method Statements and Preferred Suppliers. Tender design and evaluation procedures are studied within the process of Best Value and continuous improvement. Expert speakers who have many years experience, and who have improved the process of procurement within their own organisations, will meet and outline their methods for the benefit of participants. Field visits will take place so that effective procurement in practice can be seen.

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What will the programme include? • Procurement evaluation • Modern pricing methods and terminology • Studies of policy regarding procurement (Ford Motor Company - Inland Revenue - metropolitan and county authorities) • The application of Best Value, the 4 Cs Consult/Challenge/Compare/Compete • The development of preferred suppliers • Tendering and Evaluation - the changing scene • Partnership, joint venture and consortia • Added value • Outsourcing - the rewards and pitfalls • Effective procurement

How will you and your organisation benefit? The Course will provide an excellent opportunity for you to experience and learn about modern practices and policy within the procurement of goods and services. You will also receive training in the application of Best Value, a model of management that benefits all services in the public and private sectors. In most cases the effectiveness of existing services and the success of new ventures is solely dependent on the management of their procurement. Opportunities for improvement in this field are numerous and the benefits from effective procurement can ensure efficiency and cost effectiveness throughout the life of future contracts.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Records & Information Management Endorsed by the Association of Commonwealth Archivists and Records Managers

Who is it for? • Those from the public or private sector charged with enhancing information systems or with managing functions which rely upon well-managed and accurate records, including judicial, health, education, land and personnel records. • Officers in charge of managing records (including registries, records offices, records centres and archives) in centralised agencies and decentralised authorities.

What is the aim of the course? The effective management of records and information is a key component of national development and good governance. Information underpins much of government business. Organised and well-managed records mean that government has ready access to authoritative sources of administrative, financial and legal information to support sound decision-making and the delivery of programmes and services. In addition it has the means of holding itself accountable for what it does and upholding the rights of its citizens. This programme will address the range of issues encountered in the management of records and information, from paper-based records management systems, through the automation of records management processes, to the management of electronic records. Every organisational activity from the management of finance and personnel to the delivery of services depends upon reliable information. Increasingly governments and businesses are recognising that information is a vital resource that needs to be carefully managed in order to achieve objectives. Designed on the basis of global best practice and extensive field experience, this courses aims to give you an increased awareness of the importance, range and scope of records and information management, and to develop skills in analysing, designing and maintaining efficient records management systems.

The first course provides detailed exploration of the issues involved in developing a records and information management improvement programme. The second course aims to give you an increased awareness of the challenges involved in managing electronic records, as well as looking at strategic approaches to designing and implementing a programme to automate records management. These courses can be taken individually as each covers a discrete subject area in its own right. However, each complements the other and taken together will give course participants comprehensive coverage of the entire range of records and information management issues.

What will you learn? • • • • •

Records management policies and strategies Current records Semi-current records Records storage systems Concepts in managing electronic records and automating records management • Legal and organisational frameworks and developing strategies • Practical approaches to automating records management and managing electronic records This course is a combination of our Building an Effective Records Management Programme and Automating Records Management and Managing Electronic Records Management courses.

The Association of Commonwealth Archivists and Records Managers (ACARM) was founded in 1984. It aims to promote professional development in the field of records and archives management throughout the Commonwealth. On completion of either course, participants will receive one year's membership to ACARM (the Association of Commonwealth Archivists and Records Managers).

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Building an Effective Records Management Programme Endorsed by the Association of Commonwealth Archivists and Records Managers

Who is it for?

Semi-Current Records

• Those from the public or private sector charged with enhancing information systems or with managing functions which rely upon well-managed and accurate records including judicial, health, education, land and personnel records. • Officers in charge of managing records (including registries, records offices, records centres and archives) in centralised agencies and decentralised authorities.

• • • •

What is the aim of the course? Well-managed records are essential if governments and organisations are to function effectively, develop and implement policy, plan and take decisions, provide public service, introduce meaningful reform programmes and deliver successful projects.

What will you learn? The course will equip you to develop and implement a records management improvement programme. It will cover the management of the life cycle or continuum of records, from creation to disposition.

Removal of closed files from active systems Records surveys and retention schedules Operation of intermediate records centres Preparation of files for transfer to archives

Records Storage Systems • Building and facilities • Equipment for registries and intermediate records centres • Bulk storage of paper/microfilming/scanning

What have previous programmes included? • Visits to registries, records offices, records centres and the Public Record Office (UK national archive). • Practical case studies and workshops on introducing records management systems. • Visiting speakers with direct experience of managing records management systems and implementing improvement programmes in Commonwealth countries.

How will you and your organisation benefit?

Records Management Policies and Strategies

You will learn how to:

• • • • • • • • •

• identify the symptoms of poor records management and be able to recommend improvements • determine whether records management systems and procedures are cost effective • evaluate the implications of new technologies for managing public sector records • raise awareness of the importance of efficient records management systems for public sector management • develop an action plan to improve the management of records/information in your own organisation or government.

Records legislation, best practice and compliance Strategic approaches to records management Components of an improvement programme Costing and budgeting Professional resources and networks Developing guidance and training materials Raising awareness and implementing change Sustaining and enhancing improvements The impact of new technologies on records management

Current Records • • • • •

Varieties of recording systems Classification, indexing and functional requirements File movement and tracking Precedence, privacy and security classification File closure

The Association of Commonwealth Archivists and Records Managers (ACARM) was founded in 1984. It aims to promote professional development in the field of records and archives management throughout the Commonwealth. On completion of either course, participants will receive one year's membership to ACARM (the Association of Commonwealth Archivists and Records Managers).

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Automating Records Management & Managing Electronic Records Endorsed by the Association of Commonwealth Archivists and Records Managers

Who is it for? • Those from the public or private sector charged with enhancing information systems or with managing functions which rely upon well-managed and accurate records, including judicial, health, education, land and personnel records • Officers in charge of managing records (including registries, records centres and archives) in centralised agencies and decentralised authorities The ability to use computers and a familiarity with common office applications, e.g. word processing, is a prerequisite for the course.

• Change management and sustainability issues • Technological issues surrounding electronic record systems and automated records management Practical Approaches to Automating Records Management and Managing Electronic Records • Storage and preservation of electronic records • Management of and access to electronic records • Varieties and types of electronic records • Infrastructure requirements and options available for automating records management • Building blocks of an automated system • Developing a functional specification • Costing and budgeting

What is the aim of the course?

What have previous programmes included?

Throughout the world, governments and businesses are automating work processes to improve performance, especially in the delivery of services. A growing volume of work will be carried out electronically and may never appear on paper. Examples include information and records in databases, e-mails, word processed documents and spreadsheets, which will require new approaches to ensure their effective management. This raises two challenges: the need to automate work processes and the need to manage the products of these processes.

• Visits to UK government departments and the Public Record Office (UK National Archives) • Presentations on systems including Electronic Document Management Systems, Intranets, and the UK National Digital Archive of Datasets • Practical case studies and workshops on developing functional specifications • Visiting speakers with direct experience of automating records management processes and managing electronic records programmes.

What will you learn?

How will you and your organisation benefit?

The course will equip you to develop practical solutions for the automation of records management processes, and to develop a policy and strategies for an electronic records programme.

You will:

Concepts in Managing Electronic Records and Automating Records Management • The issues for managing electronic records and developing an electronic records programme • The issues and considerations for automating records management • Capitalising on professional resources and networks • How to develop guidance and training materials • How to raise awareness and make a case for change • Exploration of the impact of new technologies Legal and Organisational Frameworks and Developing Strategies • Standards, records legislation and legal admissibility for electronic records • How to develop strategies, and pilot and implement an automation programme

• develop an awareness of the steps involved in automating records management processes • understand the implications of electronic records management for accountability • be exposed to ways of raising awareness of the importance of efficient records management • develop an action plan to address automation of records management and a policy or programme for electronic records management. The Association of Commonwealth Archivists and Records Managers (ACARM) was founded in 1984. It aims to promote professional development in the field of records and archives management throughout the Commonwealth. On completion of either course, participants will receive one year's membership to ACARM (the Association of Commonwealth Archivists and Records Managers).

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Judicial Records Management Endorsed by the Association of Commonwealth Archivists and Records Managers

Who is it for? Registrars, Assistant Registrars, Court Administrators, Senior Administrative Staff in Ministries of Justice and anyone who has an interest in the efficient running of the judicial system.

What is the aim of the course? Efficient and accountable court information systems are a key component in the delivery of justice and the maintenance of the rule of law. These are built on records, case files and evidence. Delays in registering cases, locating records and filing documentation all have a direct impact on citizens and their legal rights. Incomplete or inaccurate documentation can result in incorrect sentencing or the inability of an individual to seek redress. In order to achieve a high level of efficiency it is essential that court information, and most particularly case files, are properly managed. This two week programme will explore the key principles of court records management and how they apply in the 21st Century through a combination of lectures, discussions, practical sessions and visits. You will have the opportunity to explore how the challenges of managing electronic records and achieving 'joined up justice' are being addressed in the English court system. You will also learn about successful strategies adopted in a number of countries around the world to enhance court records systems and improve service delivery.

What will you learn? Specific areas that will be addressed include: • Core principles of judicial records management • Legislative and regulatory controls on the care of legal records • Establishing record keeping standards • Determining retention periods • Ensuring appropriate preservation and access • The relationship between court functions and records • Control, indexing and retrieval mechanisms • Automating case file management • Legal admissibility and evidential weight of electronic records • Measuring performance and identifying priorities for improvements

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• Practical approaches to enhancing the efficiency of the system • Strategic planning • Change management • Action planning

What will the programme include? • Visits to the Public Record Office (UK National Archive), relevant Government departments and Courts. • Speakers with first hand experience of implementing enhanced court records management systems in a number of countries. • Case studies and presentations from key officials in the Court Service, the Lord Chancellor's Department, the Home Office and the Judiciary. • Practical experience of using diagnostic tools to measure the effectiveness of judicial record keeping systems.

How will you and your organisation benefit? You will learn how to: • use the techniques learnt and tools acquired to analyse the effectiveness of your judicial records system and prioritise areas for improvement • understand and explain the implications of the increase in electronic records • raise awareness of the importance of effective and efficient judicial records systems • develop an action plan to achieve sustainable and cost effective improvements • prepare a business case for presentation to senior management • implement a practical improvement programme.

The Association of Commonwealth Archivists and Records Managers (ACARM) was founded in 1984. It aims to promote professional development in the field of records and archives management throughout the Commonwealth. On completion of either course, participants will receive one year's membership to ACARM (the Association of Commonwealth Archivists and Records Managers).

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Management of Information Systems

Who is it for?

Procurement

The course will benefit middle and senior managers of all disciplines in the public and private sectors whose performance depends on their understanding how to apply computer-based technology and to appreciate the need for a close relationship between the user community and technical specialists.

• Selection of hardware, software and communications • Preparation of a cost benefit analysis • The process of invitations to tender and resultant contracts • Outsourcing and facilities management • The use and control of consultants and contractors • Performance measurement • Service level agreements

What is the aim of the course?

Human Resources To focus on harnessing the use of Information Systems (I.S.) to: • serve the needs of management and their organisations • promote the achievements of business objectives • provide added value and competitive advantage. This interactive course will embrace a wide range of management issues including reference to the latest government guidelines on the use of I.S.

What will you learn? Strategic • Challenges facing management today and the political dimension • Current I.S. market place and future trends • Identifying the economic, operational and technical issues • Developing an I.S. strategy and its link with the business case Management of Information Systems • Principles of project and quality management • Systems development life cycle • Relationship between the user community and technical specialists • Effective use and control of management information • Use of the internet and electronic commerce • Security and associated legislation • System audits

• • • • • •

Organisation structures - various options Managing the I.S. function The benefits of the 'hybrid' manager Knowledge workers of the future Selection and training of technical and user staff Social, moral and ethical impact on staff and customers resulting from the introduction of computer based systems

What have previous programmes included? • Speakers from the Treasury, other government departments, Local Authorities, National Audit Office, and City of London Police. • Visits to local authorities and large private sector organisations who provide management software.

How will you and your organisation benefit? You will learn how to: • evaluate the contribution and benefits that computer based systems can provide for your organisation • distinguish between various available options • plan for the procurement of hardware and software • develop and present a business case for presentation to senior management • plan and manage the systems which provide the best value for money.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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e-Government

Who is it for? For Senior Public Sector Policy makers, Advisers and Managers who want to gain an understanding of both the opportunities for national development and public sector modernisation and the challenges associated with turning ‘dreams into reality’.

What is the aim of the course? e-Government is fundamentally changing the relationship between governments and citizens and the culture and structure of public sector organisations. The potential benefits for citizens, businesses and governments are considerable - improved services, new services and reduced costs. The opportunities to rethink the range and delivery of public sector services are wide ranging. Realising the opportunities presents public sector policy makers and managers with new and daunting challenges which will impact on all aspects of policy formulation and implementation. e-Government is likely to result in the most significant change in last 50 years in the way the public sector is organised, resourced and managed. Traditional organisation boundaries will disappear to be replaced by new forms of organisation and ways of working with many underlying principles drawn from the experience of e-commerce. Harnessing the potential of information systems, existing information technologies (IT) and new technologies which underpin e-Government and the associated delivery potential requires public sector managers to adopt new ways of planning and managing.

What will you learn? • The development of e-Government so far and possible future trends • The opportunities e-Government offers for improving services and governance • The potential direct and indirect benefits e-Government can offer

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• The need to plan strategically for e-Government and how this can be achieved • The important policy, management and technical issues to be addressed for successful implementation of any e-Government strategy • The range of technologies available for delivery of e-Government and where they might be applied • The need to re-appraise how information is presented to match citizens’ expectations • The major barriers to implementing e-Government and how these can be addressed • The impact of national culture on what e-Government services are offered and how they are offered • The importance of co-operation, co-ordination and integration across the public sector

What have previous programmes included? • Visits to the London Borough of Newham and the Department for Education and Skills to see how a major department organises and accesses its information, and to view its computerised registry system. • Speakers who are directors and senior managers within government agencies and the public and private sector who can speak from first hand experience about the benefits of utilising e-Government.

How will you and your organisation benefit? You will be able to: • understand what e-Government is, the reasons for its emergence and the benefits for citizens, businesses and the public sector • appreciate how an e-Government strategy can be developed and the major implementation issues • gain an overview of the underlying technology and delivery mechanisms which can be used in implementing e-Government • identify the wider impacts of e-Government on society at both national and international level.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Children in the Criminal Justice System

Who is it for? This course will benefit those responsible for the management of youth courts, community programmes and those with court management responsibilities (such as Judges, Magistrates and Registrars) and Prosecutors and Public Defenders with concerns about the position of young defendants and witnesses and improving the ability of young people to give evidence in criminal cases. You may find particular benefits in sending teams of two or more delegates.

are required to give evidence. The report made a number of recommendations aimed at assisting young prosecution and defence witnesses to give their best evidence. These have been incorporated into the 1999 Youth Justice and Criminal Evidence Act. The measures take account of the needs of the individual child and include permitting certain young witnesses to answer questions through an intermediary (a procedure borrowed from South Africa) and video-recording the child's cross-examination in advance of the trial, in order to reduce stress for the child.

What will you learn?

What is the aim of the course?

Specific areas that will be addressed include:

To examine the response of the legal system to children as witnesses in criminal proceedings and as defendants in the youth justice system, through a combination of talks, workshops and visits. Participants will learn about new approaches aimed at assisting young witnesses to give evidence in criminal cases and to improve the prosecution and management of young offenders.

• • • • •

Background

• •

Reducing youth crime and reforming the youth justice system is a major part of the UK Government's effort to build safer communities and tackle social exclusion. Proposals put forward in the White Paper 'No more excuses - a new approach to tackling youth crime in England and Wales' were incorporated into the Crime and Disorder Act 1998. Further provisions to address youth offending have been implemented every year since then. Reform focuses on preventing offending by young people through: • a clear strategy to prevent offending and re-offending • helping offenders and their parents to take responsibility for offending behaviour earlier • more effective intervention when young people first offend • faster, more efficient procedures from arrest to sentence • partnership between all youth justice agencies to deliver a faster, better service ‘Speaking up for Justice’, the 1998 Report of the Interdepartmental Working Group of Vulnerable or Intimated Witnesses in the Criminal Justice System, acknowledged the difficulties faced by children when they

•

• •

Pilot programmes introducing new procedures Fast-track prosecutions Persistent young offenders Inter-agency responses to youth offending Action plan orders to tackle offending behaviour and its causes Restorative justice (making offenders accountable to those they have harmed) National standards for youth justice facilities Video links and videotaped interviews for young witnesses Informing the court about the needs of young witnesses Preparing young witnesses to give evidence at court

What have previous programmes included? Visits to the youth court and Crown Court. Speakers will be drawn from Clerks to the Justices, members of the Judiciary, Criminal Justice System Inspectorates, the Crown Prosecution Service, the National Youth Justice Board, Youth Offending Teams (whose members consist of representatives from the police, probation, social services, health and education) and voluntary organisations working with young offenders and young witnesses.

How will you and your organisation benefit? You will learn about recent developments in responding to the needs of children in the justice system and examine how particular techniques can be adapted for use in your jurisdiction.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Human Rights and the Law

Who is it for? • Judges, Magistrates, Registrars and those concerned with the implementation of the criminal law and procedure. • Lawyers in the public sector, especially those involved with prosecution, legislative drafting, or policy formation with regard to criminal law and procedure. • Lawyers in the private sector involved in criminal practice. • Officials of the courts or probation services, closely connected with the administration of the criminal law. • Senior Police Officers.

What is the aim of the course? • To examine generally the practice in the United Kingdom with regard to how domestic law is being integrated with international law requirements. • To examine in particular how the European Convention on Human Rights has affected the practice of criminal law and procedure (particularly due process) in the UK. • To consider what lessons have been learned and how the Government and Parliament are taking steps to avoid future contradictions.

What will you learn? Specific areas that will be addressed include:

• How rights relating to specific areas of the criminal law and procedure have been dealt with, including: -

Arrest and detention of suspects Entry, search and seizure Intrusive surveillance Burden of proof Retrospectivity Bail

• Criminal procedure and evidence • New areas in which human rights issued are being raised

How will you and your organisation benefit? By obtaining an understanding of the way in which human rights legislation has affected the law in the UK, you will be in a better position to advise how this important area of the law will be likely to influence your jurisdiction. You will: • better advise departments and agencies of your Government of the practical problems associated with criminal procedure • be able to inform those associated in practice with you about current issues in this area • have a better understanding of the way in which the court deals with this area of the law.

• The effects of incorporation of a human rights convention into domestic law • The areas in which issues under it are most likely to arise in practice

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Judicial Administration & Records Management Endorsed by the Association of Commonwealth Archivists and Records Managers

Who is it for? Registrars, Assistant Registrars, Court Administrators, Senior Administrative Staff in Ministries of Justice and anyone who has an interest in the efficient running of their Judicial Service.

What is the aim of the course? This course provides comprehensive coverage of all aspects of judicial administration and an in-depth treatment of the management of court information. You will: • acquire skills that will enable you to make an accurate assessment of the place and purpose of judicial administration in their own jurisdictions. • hear from practitioners working within the court system and in a range of other organisations involved in the civil and criminal justice system. • learn the principles of records management and how these can be applied to ensure that information is speedily available to courts and court users when and where it is needed. • discover how efficiency (and fairness to litigants) can be improved and practical ways of doing so. • hear about the role information technology can play in improving judicial administration in general and records management in particular. • develop planning skills relating to the management of change and the introduction of new strategies and techniques learned during the course. The first four weeks will explore in detail the impact of recent changes to procedures in England and Wales through the sharing of experiences. The following 2 weeks will explore the importance of joined up justice and look at successful record management strategies from around the globe and share best practice. The overall aim is to improve efficiency and service delivery.

What will you learn? • • • •

Scheduling of cases and their management Fast tracking Customer service Enforcement

• Human rights • Liaison with other agencies in the criminal and civil justice system • The use of statistics • Responding to the needs of vulnerable witnesses • The planning and management of change in the court environment • Core principles of judicial records management • Legislative and regulatory controls on the care of legal records • Establishing record keeping standards • Determining retention periods • Ensuring appropriate preservation and access • The relationship between court functions and records • Control, indexing and retrieval mechanisms • Automating case file management • Legal admissibility and evidential weight of electronic records • Measuring performance and identifying priorities for improvements • Practical approaches to enhancing the efficiency of the system • Strategic planning • Change management

What will the programme include? • Visits to the Public Record Office (UK national archive), relevant government departments and courts. • Speakers with first hand experience. • Case studies and presentations from key officials in the Court Service, the Lord Chancellor's Department, the Home Office and the Judiciary and other practitioners.

How will you and your organisation benefit? You will learn how to: • develop a comprehensive strategy to improve your judicial system • improve the delivery of your service through greater efficiency and management of change, processes and records. This programme is a combination of our Judicial Adminstration and our Judicial Records Management courses, which can be taken together or separately.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Judicial Administration

Who is it for?

What will you learn?

The course will benefit anyone whose responsibilities include the effective running of courts. In particular, the course will be of interest to Registrars, Assistant Registrars, Administrative Magistrates and Judges, Prosecutors, Public Defenders and other Senior Administrative Staff in any common law jurisdiction.

Specific areas that will be addressed will include:

What is the aim of the course? To examine key concepts in the management and administration of court systems through a combination of lectures, workshops and visits to working courts. You will learn about the building blocks of judicial administration and see at first hand how these ideas have been put into practice in the English court system. You will hear about the impact of recent changes to civil and criminal procedure in England and Wales. The emphasis throughout the course will be on pragmatic strategies for implementing change on 'what works'. During the course you will be exposed to a wide range of techniques and tools for improving the administration of justice and the running of courts. You will be encouraged to look critically at these and to select those which are suitable for adapting to their own legal system. You will be introduced to a framework for managing change that concentrates on a thorough understanding of existing problems before embarking on the implementation of solutions. With this principle in mind, you will develop an action plan to implement on your return home. Your plans will prioritise areas of concern and specified tasks to be undertaken in a feasibility study focusing on an area of top priority.

• • • • • • • • • • • • •

Scheduling of cases Records management Fast tracking Civil and criminal case management Customer service Enforcement Human rights Liaison with other agencies in the criminal and civil justice system The use of statistics The role of computers in judicial administration Responding to the needs of vulnerable witnesses Value for money The planning and management of change in the court environment

What have previous programmes included? • Visits to Kingston Crown Court, Central London County Court, the Courts of Appeal (Civil and Criminal Division at the Royal Courts of Justice), the Central Criminal Court (Old Bailey), the Commercial Court and magistrates' courts. • Speakers from the Court Service, the Judiciary, the Crown Court Witness Service, the Magistrates' Courts Service Inspectorate, the Judicial Studies Board, and The Crown Prosecution Service, and the Youth Justice Board Speakers have also included HM Chief Inspector of Prisons.

How will you and your organisation benefit? You will learn how to: • use the techniques learnt to promote the effective running of your justice system • plan and control the implementation of practical strategies for improving effectiveness.

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RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Legislative Drafting

Who is it for?

What will you learn?

Ideally, lawyers who are members, or potential members, of legislative drafting teams within their country's administration or legislature. The course will also benefit any lawyer who wishes to gain a deeper understanding of legislation generally.

• The function of legislation in the common law tradition • The role and responsibilities of legislative counsel • The constitutional framework of written law and the statutory protection of human rights • The law making system: - the legislative programme - the drafting process - regulatory impact analysis - preparatory stages of drafting - getting drafting instructions • Alternatives to legislation • The principles of legislative expression: legislative syntax and style; the use of plain English; avoidance of ambiguity • The legislative plan: the structure and format of statutes and subsidiary legislation • Interpretation legislation • Judicial construction of legislation • The use of definitions • The functions of different elements of legislation - Preliminary provisions - The operation of legislation: application, extra territorial and retrospective provisions - Repeals, transitional and savings provisions • Amending legislation • The drafting of particular types of legislation: - Penal provisions - Financial, taxation status and Licensing statutes - Creation of statutory bodies - Regulatory legislation - Implementation of treaties • Delegated legislative powers; subsidiary legislation law reform, law revision and consolidation • The use of computers in preparing legislation

The course is designed for delegates from countries where common law styles of legislative drafting are used, but it is also open to delegates from other countries who wish to gain a practical understanding of common law approaches to the preparation of legislation. Proficiency in writing in English is essential.

What is the aim of the course? The course will put great emphasis upon the individual development of practical skills, and equip you with practical skills and knowledge required for drafting legislation. This course is centred around twice-weekly drafting exercises which will provide you with the opportunity to put into effect the techniques and know-how of legislative preparation to which they are introduced in seminars. Exercises are followed up in tutorials and class critiques. Designed by Professor Keith Patchett, Emeritus Professor of Law at the University of Wales in Cardiff. It will be facilitated by Roger Rose, formerly First Parliamentary Counsel in Kenya, who has worked with Prof. Patchett for many years. Both are internationally recognised as expert legislative drafting trainers. The course will require you to work closely with both facilitators in small groups and one-to-one tuition, and thus to benefit from their years of experience in this subject. A small number of the seminars are conducted by visiting speakers who bring first-hand experience of legal matters or features of the legislative drafting processes that are of special concern to legislative drafters. Visits are also organised to various centres of interest to participants, including the Houses of Parliament, the Royal Courts of Justice and the Office of Parliamentary Council.

How will you and your organisation benefit? You will: • be able to support the legislative process by the effective drafting of legislation • be in a better position to advise interested departments on the scope and effect of legislation.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Parliamentary Administration

Who is it for? Parliamentary Officials or Officials who have or are soon likely to have management responsibilities in a parliament or a service closely related to its work.

What is the aim of the course? To improve parliamentary processes through strengthening the management and efficiency of their administration. Through the study of the working of the UK Parliament at Westminster in particular, important issues in management and administration of a legislature are examined. Delegates are asked to relate these changing elements to the structure and needs of their own parliament through the preparation of an action plan. This course is concerned with practical relationships rather than legal or political principles. All delegates are asked to prepare a preliminary short paper outlining the role, structure and administration of their Parliament before coming to the course.

What will you learn? • The role of a legislature, in particular the UK Parliament • The legislative process and related parliamentary procedures • The Member of Parliament's job and the work of his personal staff • The organisation of the House of Lords and the House of Commons • The work of the staff of the different departments of each house • The reporting of Westminster's work including: - The proceedings of Parliament - The broadcasting of Parliament - The Education and Information Units - Relationships between the media and Parliament

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• The administration of both Houses and the work of different departments of each House including their staff structures, recruitment, reporting, training and career development processes • Information technology as a support for parliamentary work • The increasing drive to achieve better value for money

What have previous programmes included? • Visits to the House of Commons and its departments, the Westminster Hall, Parallel debating Chamber, the House of Lords and its record office, the broadcasting of Parliament, Political Parties headquarters, the Commonwealth Parliamentary Association and the InterParliamentary Union. • Speakers from all areas of the Clerk's Department, the Library, the Official Report, the Sergeant-at-Arms' Department, members and former members of both Houses of Parliament, the Scottish Parliament, civil servants responsible for interfacing with the parliamentary process, The Stationery Office, constitutional experts, management consultants, and the European Commission.

How will you and your organisation benefit? You will be able to: • consider the role and the working of your own parliament, its administration from first principles, and present actions to contribute to its efficiency • ensure good management practices are applied to the administration of your legislative assembly • gain an insight into the working of the UK's Parliament, be able to draw conclusions from it and compare what you have seen and learnt with the situation in your own Parliament.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Electoral Administration

Who is it for? The course will benefit: • Elections staff who want to gain a broader overall knowledge of elections management. • Elections Administrators who want to consider details and alternatives. • Elections Trainers. • Politicians and Party Agents. • Election Monitors and Observers.

What is the aim of the course? To consider the wide range of principles, practices and circumstances that create a free and fair election. You will examine all aspects of best practice in election management. On completion of the seminar you will have formed an overall strategy for the running of elections in your home country. The seminar content will be amended to suit your precise needs.

Background The legitimacy of government directly relates to the legitimacy of the election process that created it. Elections management is a complex service and is made all the more difficult by having to move, within a few weeks, from a dormant core organisation to a large complex machine working at maximum effort and then quickly return to a small core organisation. You will be able to exchange information with other practitioners and experts about this unique management situation. The seminar will include a strategic overview as well as some detail on law, personnel, finance, logistics and security.

The choice of election systems means choosing between conflicting principles such as simplicity or accurately reflecting votes in the number of seats won by each party. The course will include addresses by advocates of different systems.

What will you learn? • • • • • • • • • • • • • • • • • • •

Election systems and their history Electoral law and regulations Electoral Commissions etc Announcing elections Establishing boundaries Registration of Voters/Parties/Candidates and Agents Recruiting, appointing, and training of election officials The logistics/procurement/plan Voter education Accreditation Information technology Media and Public Relations Election day management Contingency planning Enforcing the law Announcing the result Judgements of ‘free and fair’ Financial matters The likely future of elections

The programme will include visits to the British Parliament, Elections Management Units, specialist election organisations and political party elections units. The information technology section will include a demonstration of useful election websites.

How will you and your organisation benefit? You will:

Another unique aspect of election management that will be examined is the requirement for rapid mass education of voters and training of thousands of officials.

• learn about current good practice on election management and have acquired an overall knowledge of the working of the whole of an election process • have sufficient understanding of what is required to satisfy an international elections monitor that a particular election was free and fair.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Public Relations Endorsed by the International Public Relations Association

Who is it for? • Senior managers who play a part in shaping their organisation’s image and public perceptions and in the management of internal communications. • Newcomers to the public relations function, who need to develop an understanding of the basic principles of their new role and its interaction with other management functions.

• Dealing with pressure groups and other communication issues through the world-wide web • Internal communications, including the application of computer technology through company intranets • Crisis management • Government relations, lobbying and government information work • Corporate positioning and identity • Public speaking

What is the aim of the course?

What have previous programmes included?

To provide you with a sound working knowledge of the principles and concepts behind public relations practice in the context of public service management.

• Speakers: a former head of public relations for Marks and Spencer, a leading issues management consultant, and senior public relations academics from City, Lancaster and Thames Valley Universities. • Visits to the BBC World Service, the Houses of Parliament and the Cabinet Office. • Applying strategic public relations principles through work on case studies.

What will you learn? The course covers the key skills for public relations practice including: • Integrating other departments into the whole-organisation public relations effort • Cost effective approaches to administering public relations • Selecting and managing external consultants • Methods and policies • Planning public relations • Media relations • Writing exercises • Principles of marketing, advertising, direct marketing and research • Visits to a public relations consultancy, an appropriate exhibition, a broadcasting facility and a local authority

This course will give participants one years free membership to the International Public Relations Association - which aims to provide professional development and personal networking opportunities for its world wide membership and promote the practice of public relations at a global level.

How will you and your organisation benefit? You will be able to: • work with professionals to plan a programme of appropriate interventions • identify and use appropriate communication channels for public relations activities • adopt appropriate crisis management strategies and respond promptly and effectively to crisis situations • implement strategies for managing your department’s relations with the press, media, the public and other departments in your organisation • identify ways in which your department can supplement and support the work of professional public relations practitioners.

50

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Marketing in Practice

Who is it for? Senior Managers who play a part in shaping and promoting the service delivery for their organisation.

• Research methods for - understanding the customer need - validating the Organisation’s offering • Developing service offerings

It is especially applicable for senior managers in organisations that provide services directly to businesses or consumers (e.g telephone, postal, public utilities, local authorities) and in sectors where other service providers exist, either within the country, or from other countries.

What is the aim of the course? Marketing techniques have been widely used by commerce and industry for some time and Governments are now increasingly making use of them to communicate with particular audiences whether it be public health campaigns or recruiting for armed forces. The impact of a successful marketing strategy can be one of the most powerful tools for your organisation or Ministry. The aim of this course is to provide you with the framework for developing a customer-focussed service provision by examining the core concepts of marketing and applying them into your environment. You will become more conscious of the need to develop your ability to adapt to the changing needs of clients, customers and society.

What will you learn? The course covers the key concepts of marketing and marketing management; through the programme you will gain knowledge of the concepts and learn how to apply them within your organisation. These concepts build together to create a working knowledge of marketing in practice. Topics included in the programme: • Creating awareness of the need for a customer focus in the 21st century • Understanding of the concept of the marketing mix • Developing an integrated marketing mix • Developing an understanding of marketing in the services environment

• Marketing Strategy - Identifying appropriate strategies to remain successful in the service delivery environment • Marketing Management - Managing the overall organisation strategy from delivering a customer-focussed service. - Managing the integration of marketing activities; planning, developing implementation and evaluation

What will the programme include? The Marketing in Practice programme is intended to have inputs from a variety of sources including: • Speakers with professional involvement in public and private sectors • Visits to Public Utilities • Applying Marketing concepts through case studies and workshops.

How will you and your organisation benefit? You will be able to: • develop an understanding of the significance of marketing within the public sector in the 21st Century • recognise the significance in developing a market strategy for creating, developing and delivery customerfocussed services • develop your knowledge of marketing concepts and the skills to create realistic marketing plans for your organisation.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Communication Techniques for Effective Policy Making & Service Delivery Endorsed by the International Public Relations Association

Who is it for? Senior Managers and Policy Makers who are concerned with the delivery of public services and who want: • to improve their knowledge and use of communication techniques to benefit their organisation • to create responsive public policies • to improve their service delivery • to improve the efficiency of communication within their organisations • to motivate their teams to more effective effort through improved communication.

• News releases • Giving interviews for radio or television • Government initiatives - the Citizen’s Charter. Charter marks and ISO Some specific initiatives • • • •

Electronic information gathering 24 hour public services Joined up government Delivering government electronically

Internal Communication

What is the aim of the course? This course aims to improve public policy making and service delivery by raising awareness of communication techniques, particularly among senior managers and policy makers. The UK Government continues to press for a modern and innovative civil service. Communication is playing an increasingly powerful role in policy making and service delivery. We consider current practice at both national and local level for communicating government policy in a modern, realistic way. Senior Managers will be encouraged to consider how you could best use communication techniques within your organisations for effective working and enhanced customer focus. This would include: • Open and effective information flow through the organisation • Communication with the public and representative bodies • Generating goodwill and co-operation by creating the right public image • Creating a positive climate for problem solving and cooperation among staff

What will you learn? External Communication - the Media and the Public • Relations with reporters and briefings • Communicating messages to the public • Involving the public in policy making and obtaining their views

52

• Using the new technology • Internal publications • Cascading briefing meetings Communication for Management and Policy Development • • • • • • • •

Methods and patterns of communications Information management Storing retrieving data (including relational databases) Publishing by email The impact of culture Presenting information persuasively and informatively Briefing of ministers and senior officials Interpersonal communications

We want you to emerge with a clear view of your Department’s positional strengths in communication, and its opportunities for innovation and improvement.

How will you and your organisation benefit? You will be able to: • create positive and purposeful relations with the media • handle crises with decisiveness and seek creative strategies for addressing difficulties • recommend ways to involve the public in initiatives for improving service provision • put forward persuasive and constructive proposals to improve service delivery • handle crises with decisiveness and seek creative strategies for addressing difficulties • improve the focus on team and organisation service objectives, including professional information management.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Crisis Management & Contingency Planning

Who is it for? Senior managers or those responsible for seeing the organisation through crisis. Planners who need to hone their existing skills and learn new ones.

What is the aim of the course? After September 11 no Government, large business or organisation can ignore the need to plan for disaster.

• • • • • • •

Information flows and communication in crisis The key elements of contingency planning Testing the crisis management plan Impact of the Media on crisis The role of government - local and central Legal issues - the litigious society How to construct an exercise to test your organisation’s crisis management plan

What have previous programmes included?

This course aims to give you a sound working knowledge of the skills involved in preparing to react effectively to crisis and an understanding of how to prepare practical contingency plans.

• A visit to New Scotland Yard’s Crisis Management Centre. • A visit to a local Council’s disaster management centre. • A full-scale paper-feed crisis management exercise. • The opportunity for you to develop your own crisis management plan.

What will you learn?

How will you and your organisation benefit?

• • • • • • • • • • • • •

You will:

What is crisis? How it affects organisations Raising awareness Limiting the impact of crisis How to spot the warning signs Impact on staff and other resources Crisis survival Business continuity On-scene management Handling relationships with partners and stakeholders What we can learn from others - case studies Staff welfare How to create an effective crisis management team

• develop an understanding of crisis and how to prepare your organisation to deal with it effectively • know the importance of dealing with the needs of your audiences including your partners and stakeholders during a crisis • create a Crisis Management Plan for your organisation • learn how to test the plan by exercising both it and the crucial players in your organisation • contribute significantly to the robustness of your organisation.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected] Dates, prices and booking details for all Open Training Programmes can be found at the back of this booklet.

If you have a number of officers that require training, why not consider a Tailored Training Solution? For further details see page 3.

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Living in London What clothes should I bring? Winter (December - early March)

Spring (March - May)

Bring warm clothes - sweaters, long sleeved shirts, gloves, scarf and a hat. A warm overcoat and an umbrella would also be advisable.

You will need a good mix of clothing in Spring as temperatures vary from cool to warm. An overcoat will be needed on the coldest days and a light jacket on a warm day. Rainwear is also advisable.

Summer (June - early September)

Autumn (September - December)

It will be warm weather. Bring a light raincoat as it does rain in summer, but they are usually just showers. Bring a light jacket or jumper for the evenings.

September may be warm with a continuation of summer temperatures so bring light clothing just in case. You should also bring warmer clothes and rainwear for October and November. A warm overcoat will be needed in November/December.

London is well known for its markets and discount shops; so any items that you do not have can be purchased on arrival.

Accommodation Finding a place to stay in a foreign country can at times be stressful and very daunting. In order to eliminate this and ensure that your learning experience at RIPA International is stress free, RIPA offers a free reservation service to all participants attending our courses.

Depending on your budget and requirements you may choose from a basic to en-suite room in a hotel, close to RIPA International or you may choose to stay in your own private studio apartment or shared house with other RIPA delegates, just outside central London.

RIPA has formed relationships with a range of hotels, guesthouses and landlords who offer special negotiated rates to ensure that delegates obtain the best-discounted prices on accommodation.

Given below are details and costs of single rooms at a few of our recommended hotels/guesthouses and shared houses that many of our delegates choose to stay in. A full list will be sent to you once you have been booked on to a course.

Guesthouses Name Easton Hotel Comfort Inn Victoria The Grape Vine Hotel

Room single room single room single room

Cost from £25 per night from £50 per night from £45 per night

Facilities shared bathroom only ensuite available ensuite available

Area Victoria Victoria Victoria

Hotels Name Comfort Inn Westminster Quality Hotel Westminster

Room single room single room

Cost from £75 per night from £82.50 per night

Facilities ensuite ensuite

Area Victoria Victoria

Cost from £700 per week from £175 per week from £275 per week from £75 per week

Facilities 1 bedroom flat shared bathroom private facilities shared kitchen/bathroom

Area Victoria Gloucester Place

from £95 per week from £75 per week

shared kitchen/bathroom shared kitchen/bathroom

Kilburn Woolwich

Self Catering Accommodation Name Room Luke House 1 bed apartment Amber Residence single room studio single room studio Mr Bundhoo’s House double room single occupancy only Mr Gallagher’s House single room Ms Garba’s House single room

Turnpike Lane

Prices correct at time of print. Please check with the RIPA office for the most up-to-date information. All accounts and expenses are the responsibility of the participating delegate.

54

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected]

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Your Budget Basic Living Costs 2003 The figures below are estimates based on the British Council allowances for a basic standard of living and should be used as a bare minimum. Living costs will vary according to your personal lifestyle and accommodation secured. Please note that self-catering accommodation is very popular and unless booked weeks in advance, often unavailable.

Weekly Costs Room

Estimated on the basis of a single self-catering room with shared bathroom

Food London Public Transport

£95

£100 Within London central zones 1-2

Total

£20 £215

Other Costs Arrival Allowance

Including travel from airport, basic food provisions, toiletries etc.

£300

Departure Allowance

Including travel to the airport, excess baggage etc

£300

Health and Travel insurance

We strongly advise that you take out insurance before departing

Varies according to personal circumstances

Travellers Cheques RIPA recommend that participants carry cash in the form of travellers cheques to avoid problems with loss or theft.

Airport Transfers On request, RIPA can arrange for participants to be met at the airport and taken to their accommodation. This service must be booked in advance at a charge of £75, payable in advance.

RIPA International • Tel: (44) 121 410 3008 • Fax: (44) 20 7808 5397 • Email: [email protected]

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Booking Terms and Conditions Fees Fees include all tuition costs, materials supplied during the course, lunch and refreshments each course day. Participants must meet the cost of their accommodation, meals and local travel in London. We can help with arranging accommodation. See page 54 for further information. VAT Value Added Tax (VAT) regulations, effective from 1 October 1993 state that training services are zero rated for Government officials and public servants. When applying for courses applicants must provide a statement confirming they are employed by their Government in ‘furtherance of its sovereign activities’ and this must be endorsed with a departmental stamp to be exempt from VAT. All other participants, including those employed by Government owned businesses or sponsored commercial organisations, are liable to pay the standard rate of VAT, currently 17.5%. Substitutions, Transfers and Cancellations. We appreciate that occasionally difficulties arise which may mean that you may be unable to attend the course. The following conditions will apply when booking a place on a RIPA International course or combination of courses. Substitutions If you are unable to attend a booked course we will accept a substitute at any time. Transfers It is usually possible to transfer to another programme or a later course, so please call us and we will advise you. But please note that only one transfer is permitted. Cancellation • All cancellations must be in writing. • For cancellations received more than eight weeks before the start of the course we will refund £95% of the course fee. • For cancellations received within four to eight weeks before the start of the course we will refund 80% of the course fee. • For cancellations received within four weeks of the start of the course we will refund 50% of the course fee. • For cancellations received within two weeks of the start, or if a delegate fails to attend the course, the full fee will be charged.

The Open Training Programme RIPA International courses are regularly reviewed and updated. We reserve the right to make alterations to the programme as required. Course Documentation All delegates will be provided with handouts that will be a useful reference on return to work. All course materials are copyrighted and may not be reproduced without prior permission in writing from RIPA International. Payment details. Payment is required at the time of booking and can be made by bankers draft drawn in GBP (sterling) and posted to RIPA International at the address detailed below or directly to our bank account as follows: All cheques and bankers drafts must be made payable to Capita Business Services Ltd. Bank:

Sort Code: Account Name: Account Number:

Barclays Bank plc, Arlington Business Centre (Piccadilly) PO Box 15162, London SW1A 1QB, United Kingdom 20-67-59 Capita Business Services Ltd. 60864978

If making payment direct to our bank account please quote invoice number giving your name, organisation and course attending.

Discounts Multiple Bookings If four delegates employed by the same organisation wish to attend the same course on the same dates, then a fifth delegate can attend the same course at the same time for free. If two or more delegates employed by the same organisation wish to attend the same course on the same dates, then when you book you may claim a discount of 5% of the fee for the second and subsequent delegates. When you send five or more delegates, employed by the same organisation on any course, then you may claim a 5% discount for your fifth and subsequent delegates. This claim must be made when you send in the delegates’ booking forms. Early Bird Discount We are now offering a 10% discount for any booking that is made, with payment, 16 weeks before a course commences.

Four easy ways to book your place

56

E-mail

Mail

Fax

Telephone

Email your booking form to [email protected]

Mail your completed form and payment to: RIPA International 2nd Floor 17 Rochester Row London SW1P 1LA

Fax your booking form to ++ (44) 20 7808 5397

Call us for further information on ++ (44) 121 410 3008

The information you provide on this booking form will be held on a database to process the confirmation of you place and so that we can keep you up to date with relevant course programmes and other products and services provided by Capita Group Plc. We will not pass your details on to any other external companies for marketing purposes.

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Booking Form Please reserve your place on a training programme by completing the following: CONTACT INFORMATION Title:

Forenames:

Surname:

Job Title: Organisation: Address:

Telephone No:

Fax No:

E-Mail: Date of Birth:

Nationality:

Approving Manager:

Position:

COURSE REQUESTED Course Name

Start Date

Finish Date

Fee

1. 2. 3. Sub Total UK VALUE ADDED TAX (VAT)

❑ ❑

A: This delegate qualities for UK VAT Relief

*Add 17.5% VAT

B: This delegate does not quality for UK VAT Relief

TOTAL

(Please tick either box A or B) UK VALUE ADDED TAX (VAT) If you have ticked box A above, please arrange for the following certificate to be signed and stamped to be exempt from VAT. VAT will be charged unless this form signed and stamped. I certify that Please apply Department Stamp

Is employed by the Government of in furtherance of its sovereign activities Signed Position

Date

*VAT is subject to the UK prevailing rate and may change

Four easy ways to book your place E-mail

Mail

Fax

Telephone

Email your booking form to [email protected]

Mail your completed form and payment to: RIPA International 2nd Floor 17 Rochester Row London SW1P 1LA

Fax your booking form to ++ (44) 20 7808 5397

Call us for further information on ++ (44) 121 410 3008

The information you provide on this booking form will be held on a database to process the confirmation of you place and so that we can keep you up to date with relevant course programmes and other products and services provided by Capita Group Plc. We will not pass your details on to any other external companies for marketing purposes.

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Briefly describe your main responsibilities at work

What are your personal objectives for attending the course(s)?

What are your educational or professional qualifications?

ENGLISH LANGUAGE RIPA International’s courses are conducted in English; please confirm that you are proficient in English

❑

Yes, I am proficient in English (Please tick the box)

Funding arrangements Please would you indicate who is responsible for funding both your Course Fees and Subsistence: Name:

Position:

Tel:

Fax:

PAYMENT Payment is required at the time of booking and can be made by bankers draft drawn in GBP (sterling) and posted to us at RIPA International at the address detailed below or directly to our bank account as follows: All cheques and bankers drafts must be made payable to Capita Business Services Ltd. Bank: Sort Code: Account Name: Account Number:

Barclays Bank plc, Arlington Business Centre (Piccadilly) PO Box 15162, London SW1A 1QB, United Kingdom 20-67-59 Capita Business Services Ltd. 60864978

If making payment direct to our bank account please quote invoice number stating your name, organisation and title of the courseyou will be attending.

Documentation If you are unable to attend a course, documentation is available on selected courses at £500 per course. Please complete your personal details and the title of the programme requested in the box provided overleaf and tick the adjacent box. Please send this form together with payment of £500 to Capita Business Services Ltd. at the address below.

Tick here

Four easy ways to book your course

58

E-mail

Mail

Fax

Telephone

Email your booking form to [email protected]

Mail your completed form and payment to: RIPA International 2nd Floor 17 Rochester Row London SW1P 1LA

Fax your booking form to ++ (44) 20 7808 5397

Call us for further information on ++ (44) 121 410 3008

The information you provide on this booking form will be held on a database to process the confirmation of you place and so that we can keep you up to date with relevant course programmes and other products and services provided by Capita Group Plc. We will not pass your details on to any other external companies for marketing purposes.

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RIPA INTERNATIONAL Open Training Programme 2003 Start Date

End Date Page No.

Course Fees (excl VAT)

11-Apr 3-Oct 7-Feb 1-Aug 28-Feb 22-Aug 21-Mar 12-Sep 11-Apr 3-Oct 12-Sep

24-Mar 24-Nov 7-Apr 24-Nov 6-May 6-May 19-May 17-Nov 9-Jun 7-Jul 21-Jul 18-Aug 1-Dec

17-Apr 19-Dec 25-Apr 12-Dec 27-Jun 16-May 6-Jun 5-Dec 27-Jun 29-Aug 8-Aug 29-Aug 12-Dec 16-May 12-Dec 14-Mar 31-Oct 4-Apr 21-Nov 16-May 29-Aug

22

Preventing Fraud & Corruption Partnerships & Privatisation: A Practical Approach

3-Mar 20-Oct 3-Mar 20-Oct 17-Mar 3-Nov 28-Apr 11-Aug

25 26

£13,375 £9,850 £3,100 £3,100 £3,890 £3,890 £3,900 £3,890

Managing & Facilitating Public Works Modernising Local Government: The Agenda for Change Decentralisation, Devolution & Capacity Building Waste Management: The Environmental Responsibility

17-Feb 6-Oct 27-Oct 24-Nov

28-Feb 17-Oct 14-Nov 12-Dec

27 28 29 30

£2,900 £2,900 £3,890 £3,890

Internal Audit Financial Management Practices

16-May 13-Jun 31-Oct 4-Jul 21-Nov 11-Jul 18-Jul 17-Oct

31 32

VAT Administration & Audit Creating & Maintaining Quality & Value for Money Effective Procurement

28-Apr 19-May 6-Oct 16-Jun 3-Nov 16-Jun 7-Jul 6-Oct

34 35 36

£3,890 £4,975 £4,975 £3,890 £3,890 £4,990 £2,950 £2,900

Records & Information Management Building an Effective Records Management Programme Automating Records Management & Managing Electronic Records Judicial Records Management Management of Information Systems e-Government

2-Jun 2-Jun 23-Jun 14-Jul 1-Sep 15-Sep

11-Jul 20-Jun 11-Jul 25-Jul 12-Sep 26-Sep

37 38 39 40 41 42

£7,035 £3,885 £3,885 £2,995 £2,900 £2,950

Your

Children in the Criminal Justice System Human Rights & The Law Judicial Administration & Records Management Judicial Administration Legislative Drafting Parliamentary Administration Electoral Administration

20-Jan 12-May 16-Jun 16-Jun 15-Sep 10-Nov 8-Dec

31-Jan 23-May 25-Jul 11-Jul 14-Nov 5-Dec 19-Dec

43 44 45 46 47 48 49

£3,100 £2,900 £7,230 £4,990 £9,190 £4,990 £3,000

Public Relations Marketing in Practice Communication Techniques for Effective Policy Making & Service Delivery Crisis Management & Contingency Planning

21-Jul 11-Aug 29-Sep 6-May 20-Oct

8-Aug 22-Aug 17-Oct 23-May 7-Nov

50 51 52 53

£3,900 £2,950 £3,885 £3,900 £3,900

Management Strategies for Effective & Accountable Government Advanced Management & Policy Development Modernising Government

Contracting & Contracts Management

23 24

33

Your

Your

Organisation

17 18 19 20 21

Good

(Skills for Modern Managers & Internal Consultants)

Job Evaluation Change Management: Examining the Options for Better Service Managing & Leading Strategic Change A Seminar for Women Managers Management Strategies

14 15 16

Governance

Powerful Performance Consultancy Interpersonal Communications Improving Organisational Effectiveness:

13

£4,975 £4,975 £3,890 £3,890 £9,660 £2,900 £3,885 £3,885 £3,890 £9,710 £3,890 £2,900 £2,900

Local

Total Quality Management

12

Services

Project & Programme Management

11

Matters

Training Delivery Skills

10

Money

Change Management & Human Resources

9

Information

Management of Training Function

8

Rights

Management of Performance & Reward

7

£13,950 £13,950 £3,885 £3,885 £3,885 £3,885 £3,885 £3,885 £3,885 £3,885 £2,900

Image

Modernising Human Resource Management

6

People

20-Jan 14-Jul 20-Jan 14-Jul 10-Feb 4-Aug 3-Mar 26-Aug 24-Mar 15-Sep 1-Sep

Your

Human Resource Management & Development

Your

Cover

Cover

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RIPA International 2nd Floor 17 Rochester Row London SW1P 1LA tel: (44) 121 410 3008 fax: (44) 207 808 5397 email: [email protected]

RIPA INTERNATIONAL For Information on all of our courses visit our website www.ripainternational.co.uk

RIPA International is a division of Capita Business Services Limited. Registered office as below. Registered in England No. 2299747 part of the Capita Group Plc. 71 Victoria Street,Westminster, London SW1H 0XA