YOUR GUIDE TO MASTERY LEARNING & DEVELOPMENT CURRICULUM

At JOEY, we take a 360 degree approach to people development and have developed specific development paths that focus on management skills training, leadership development, and business education. At every stage in your career at JOEY whether you are a novice, intermediate, or advanced leader, you will have opportunities to build your knowledge and engage

JOEY Brand Charter

02 Paths to Mastery

in activities that will help you move to that next level and achieve excellence.

Check out the JOEY course calendar to find out when these courses are coming to you.

03 Leadership Development

04 Business Education

05 Personal Development

20140325 JOEY Leadership 5.5x7.5 V2.pdf

A high performance organization that values success and rewards accomplishment. Passionate about giving people what they want before they know they want it.

OUR VISION: To be the #1 choice for premium casual dining in North America by creating irresistible experiences.

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JOEY LE ADE R SHIP

WE ARE:

Creating environments where people are inspired to grow, learn, and discover their full potential.

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INTEGRIT Y PASSION TO WIN INNOVATION TEAMWORK EXCELLENCE UNLEASHING POTENTIAL

Passion to Win

We approach life with fearless determination & a sense of fun. INNOVATION

We are creative, risk-taking, visionary and cutting edge. We choose to lead. Teamwork

Strong culture, common sense, and commitment to the team.

BEING CAUSE IN THE MATTER

Integrit y

We value honesty and humility. We do what we say.

INTEGRITY

W E L I V E F R O M T H E F O L L O W I N G C O R E VA L U E S :

AUTHENTICITY

Getting it Right the First Time

Excellence

Quality and professionalism are never compromised. Unleashing Potential

Talented people are the key to success. Unleashing the talent in others… the most prized skill.

Copyright 2013. Werner Erhard, Michael C Jensen, Landmark Worldwide. All rights reserved.

BEING UP TO SOMEHTING BIGGER THAN ONESELF

OUR MISSION:

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Paths to Mastery M AK E EAC H DAY YO U R MAS T E R PIE C E

At JOEY, we are all about being masters of our craft and pursue excellence in everything that we do. The learning and development programs at JOEY Restaurants have been designed to support mastery in four distinct areas—Business, Leadership, Coaching, and Culinary. Leaders in the JOEY organization have the opportunity to embark on different paths to mastery in their careers with us. The learning and growth really is endless.

What What You You Can Can Consider Consider

M AS TE RY IN

M A S T E RY I N

MASTERY MASTERY IN IN

COACHING

LEADERSHIP

BUSINESS BUSINESS

ADVAN ADVANCED CEDAADMI DMISSI SSIOONNI INTO NTO MBA MBAPROGR PRO GRAAMS MSAT ATRROYA OYALL ROADS ROADSUUNI NIVVER ERSI SITTYY

GGRADUATE RADUATESC SCHO HOLLAARRSHI SHIPPSSAT AT ROYAL ROYALRROA OADS DSUUNI NIVVER ERSI SITTYY

ACC ACC R EDI TATI O N THR O U GH THE I NTER NATI O NA L COAC H F EDER ATI O N

RE D S E A L & CCC CE RT I F I CAT I ON S

MA STER I NG LEA DER SHI P CO U R SE I N PA R TNER SHI P WI TH THE LEA DER S C I R C LE

MA STER I NG COAC HI NG CO U R SE

RE G I ON A L A PPRE N T I CE S CH OL A RS H I P S

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SCH

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OL A P E R R S H IP S YEA R

8-CO U R S E CE R TI FI CATE I N MAN AGE ME N T & L E ADE R S HI P FR O M R OYAL R OADS U N I VE R S I T Y & JO E Y R E S TAU R AN TS GR O U P SDI R I SK MA NAGEMENT

Start Start With With The The Basics Basics

CULINARY

A DVA NC ED A DMI SSI O N I NTO MA STER S I N I NTER DI SC I PLI NA RY STU DI ES AT R OYA L R OA DS U NI V ER SI T Y

SS CC HH OO L LAA RR SS HH PP IPIP EE RRY Y SS EE AA RR

Education Education Starts Starts Here Here

MASTERY IN

3 -DAY EXC ELER ATO R

F I NA NC E WI THO U T F EA R

TEA MS THAT TR U ST

DI F F I C U LT CO NV ER SATI O NS

EMOTI O NA L I NTELLI GENC E

B U SI NESS CO MMU NI C ATI O NS

JO E Y FO U N DATI O N S CO U R S E

YOUR JOURNEY TO MASTERY STARTS HERE

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Leadership Development JOEY Restaurants has partnered with the best people, companies, and organizations in the field of leadership development to create a learning experience that opens up the world of leadership to our people and allows them to find their own personal leadership style. At JOEY, people are supported not only in developing themselves but are given the resources and tools to develop others in to talented leaders in their own right. JOEY has adopted a leadership model that is grounded in four foundational factors: Integrity, Authenticity, Being Committed to Something Bigger Than Yourself, and Being Cause in the Matter. All of our courses in this curriculum are aimed at developing at least one of these foundational factors.

SDI Course Description: This one day Strength Deployment Inventory workshop is a customized one day course that covers an array of topics in the areas of personal strengths, motivation and conflict management; but most notably it is a fun day of discovery about yourself and others. Some things you will take away from this course are: • A better understanding of what motivates you as well as others • How you and others deal with conflict • The differences between individuals and how this may be observed through behaviour • How you can motivate, coach, and communicate with others to increase your performance as well as other individuals and the team • Your personal strengths and how to apply them effectively Participants: This course is available to all FOH and BOH managers as well as our top performing partners. It is intended to be one of the first courses taken in the leadership development curriculum. Anyone in leadership or considering leadership would benefit from this one day program. Offerings: This course is offered in every region at least once per year. Check the corporate calendar or ask your GM or Chef to see when this course is offered in your region.

“It was an amazing course! I learned a lot about myself as well as the other people I worked it. Over all it fun and interactive and it really validated what I believe the Joey brand is.” — “I appreciate so much being able to experience this course and learn as much as I did. We who work for JOEY are so lucky to have these classes made available to us because they are hugely beneficial not only for us as employees but as human beings.” — “Honestly, one the best manager development sessions I have ever been to. I feel like there is always room to improve and learn more about you and others, this hit both birds with one stone. Great job!” — “One of the most fun and most informing workshops that I have ever been to. I have been recommending it to everyone within the company and have been applying my new outlook to ever conflict I have encountered. Now that I am more able to see things from the other perspectives conflict is quickly resolved.”

JOEY Foundations

Teams that Trust

Course Description:

Course Description:

This one day course lays the foundation for leadership at JOEY and is a day of discovery learning with other junior leaders in the company. Some of the things you can be sure to take away from the course are:

In this course participants will get armed with the tools and skills required from managers and leaders to build trust and increase performance of their teams. This workshop is a hand’s on experiential day that will allow participants to immediately apply their learning’s to their work environments. Some things you will be sure to take away from this course are:

• An understanding leadership through a model adoped by JOEY to guide our practices and development

• An in depth look at what is required for teams to be effective and produce results

• A common language to talk about leadership at JOEY

• Tools and skills required to build trust on teams

• Management and leadership distinction

• Strategies to take back to your workplace to increase the performance of your team

• An understanding of the paths to mastery at JOEY

Participants:

Participants: This course is available to all FOH and BOH managers as well as anyone considering leadership. It is intended to be one of the first courses taken in the leadership development curriculum.

This course is available to salaried managers who would benefit from the learning outcomes of this course in their current stage of development. This course is recommended for those managers who have already taken the courses in the novice leadership development path.

Offerings:

Offerings:

This course is offered in every region once per year. Check the corporate calendar or ask your GM or Chef to see when this course is offered in your region.

This course is being pilot tested in our US region this year. Check the corporate calendar or ask your GM or Chef to get the date.

3 Day Excelerator Course Description: This 3 day program is the cornerstone program in our leadership development curriculum. Here people learn the skills and tools that are needed to coach as well as they are introduced to a model of coaching that can guide their practice. Some things you will be sure to take away from this course are: • Authentic listening skills • Effective questioning techniques • An appreciation for what it is to be open and coachable Participants: This course is available to salaried managers who would benefit from the learning outcomes of this course in their current stage of development. This course is recommended for those managers who have already taken the courses in the novice leadership development path.

“ By being open to coaching I have been able to identify opportunities for growth and improvement and set up a goal and action plan for moving forward. In these coaching conversations I have successfully gained knowledge and growth as an individual and have also had the chance to learn coaching skills myself.” — “As the Guest Service Manager I have a small team. After taking the course I loved the skills I learned and have implemented them when needed. I have become closer with my team and

Offerings:

feel more respected. Most of the people on my team come to

This course is delivered in BC, Calgary, and Toronto. Check the corporate calendar or ask your GM or Chef to get the dates in your closest region.

me for coaching and seek to sit down with me more often now. Before the coaching course, I was the one having to initiate the conversations.” — “Coaching has shaped our management team into conversation machines. Our formal coaching peels away the surface issues and gets down to what is important.” — “Coaching has taught me to be a better listener and helped me understand why people didn’t listen to my advice before. I am much more confident in development sessions now.”

Emotional Intelligence Course Description:

Mastering Coaching Course Course Description:

This one day course will give participants a sense of where they currently are operating in regards to emotional intelligence. Emotional Intelligence has been linked to leadership and managerial success in the workplace. By using a highly reputable tool (the BarOn EQ-i) participants will work to maximize their EI in order to reach their professional goals as well as the goals of the organization. Some things you can be sure to take away from this course are:

This five day course builds upon the three day Excelerator course and aims to transform coaches from being able to use the tools and skills of coaching to actually being coaches. This course is the final 36 hours of coach specific training required as part of the ACC ICF credential. Some things you will be sure to take out of this course are:

• A clear picture of how you are currently functioning in regards to emotional intelligence

• A signature coaching presence / style

• Tools to successfully harness your emotional intelligence in order to reach personal and professional goals

• An ability to listen authentically

• An increased connectedness to those you interact with

• An ability to utilize the tools and skills of coaching to get below the surface and provide value for your coachees

Participants:

Participants:

This course is available to salaried managers who would benefit from the learning outcomes of this course in their current stage of development. This course is recommended for those managers who have already taken the courses in the novice leadership development path.

There are 12 spaces available in this course for interested applicants from the GM / Chef / Regional/ HO level. Applicants must submit an application to be considered for the course, they must be committed to being one of their regions coach representatives, they must be willing to co-facilitate the SDI and coaching courses in their region, and they must be interested in pursuing their ACC accreditation. Applicants who have been taking coaching on at the highest level (both coaching and getting coached) and who are at a stage in their development where mastering coaching is the next step for them will be selected for the course.

Offerings: This course is being pilot tested in our BC region this year. Check the corporate calendar or ask your GM or Chef to get the date.

Offerings: This course is offered up to one time per year in Vancouver.

Mastering Leadership Course Description: This three day course is delivered in partnership with The Leaders Circle. It builds upon the JOEY foundations course and takes a deep look in to what it is to be a leader and what is needed to effectively exercise leadership and increase personal performance both inside and outside of the JOEY organization. Some things you will be sure to take out of this course: • A personal leadership stand • A stronger connection to leadership at JOEY • An empowering relationship to the JOEY Charter Participants: This course is available for salaried level managers, GM’s, Chef’s and Regional’s. This course is recommended for those managers who have already taken the courses in the novice leadership development path. It requires a high level of engagement from participants and participants must be willing to work with examples from their own life where there is opportunity for increased performance. Offerings: Check the corporate calendar or ask your GM or Chef to get the dates in your region.

Leadership Management & Organizational Imperatives Course Description: This 10 week course out of the MBA program at Royal Roads is offered as a scholarship to three individuals each year who have demonstrated leadership excellence. This master’s level course examines the day-to-day elements of effective leadership and management in organizations. Through both individual and collaborative processes, based on their own experience and grounded in established theory, learners will explore issues of motivation, organizational change, and administrative approaches to guide and realize their leadership potential. Participants: An application process is in place for this course. Anyone in a GM, Chef, or Regional role is eligible to apply. A communication will be sent out to all eligible when the application process begins. Offerings: This course is online. Check the corporate calendar to get the date.

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Business Education It takes more than being good with people to be a successful operator in our business. There are a million moving parts and so called “hard skills” that business operators both inside and outside of JOEY must possess. JOEY Restaurants has partnered with Royal Roads University, and the best subject matter experts in their fields, to customize programs for JOEY managers that will give our people the foundational knowledge that they can directly apply to running their businesses.

Brand Communications Course Description: This one day course introduces participants to on brand communication in all formats. Participants will understand how to positively impact their personal brand through good written, verbal and non-verbal communication. We will look at “on brand” JOEY communication and work through a variety of scenarios that will have participants confident in sharing the JOEY brand seamlessly to guests, partners, and prospective partners. Some things you will be sure to take out of this course are: • An understanding of communication in the business context and the impact of good vs. bad communication

“I’m so happy that we have the opportunity to take courses towards a diploma. For someone who didn’t

• A self assessment of writing skill level and resources to increase this skill as a self development exercise post course

finish their undergrad it’s a great opportunity to put

• Confidence in expressing themselves and the JOEY brand through all forms of communication well

the on the job learning I’ve gotten at JOEY towards

Participants: This course is available to any manager in a salaried manager role who would benefit from the learning outcomes of this course in their current stage of development. Offerings: Check the corporate calendar or ask your GM or Chef to get the dates in your region.

a potential diploma and even professional degree at some point.” — “ I love the continued learning at Joey. I feel it is an invaluable part of business and makes me excited to come into work and proud of the company I work for!”

Risk Management Course Description: This one day course ensures managers are set up with the knowledge and resources they need to operate in line with employment law as well as JOEY specific policies and procedures. By using case studies and real life examples participants will engage with some of the tough situations and questions they are bound to face in their roles as managers. Some things you will be sure to take out of this course are: • Basic Employment Standards & Human Rights in the workplace expectations • A review of key JOEY policies and procedures • WCB requirements • Health and Safety responsibilities and requirements in the workplace • Hiring, Interview and Selection best practices Participants: This course is a required course for any manager in a salaried manager role. Anyone who is in or is on the path to be in salaried management should attend this course when it is delivered in their region. Offerings: Check the corporate calendar or ask your GM or Chef to get the dates in your region.

“Great learning for all aspects of management. Having it all compressed into the one day course allowed for only important and significant topics to be discussed which was good.” — “Absolutely essential, especially for new leaders. I would love to have this offered every year for all new leaders and coaches to partake in.” — “Overall great experience. All junior salary managers took a lot from it and senior reassured certain law practices. Thank you for the course.”

Difficult Conversations

JOEY Finance

Course Description:

Course Description:

This six week online course has participants take a look at and engage with one of the most important areas of the business; having difficult conversations. In order to respond to the complex issues our manager’s face they need to develop the ability to have deep impactful conversations. An effective conversation does not tell others how to behave, nor does it tell them how to respond to situations; it creates the opportunity for learning and growth. Some key things you will be sure to take out of this course are:

This one day course is a customized program that standardizes the basic financial training to ensure there is a base level of knowledge around finance and JOEY Financials. Through case studies and real life scenarios participants will work through examples in order to better understand:

• An awareness of your own communication style • An understanding of the difference between intention and impact of communication • An ability to apply suggested models for working through disagreements and conflicts Participants: This course is available to any manager in a salaried manager role who would benefit from the learning outcomes of this course in their current stage of development. Offerings: This course is offered online. Check the corporate calendar or ask your GM or Chef to get the dates.

• Budgets and variances • Period end and month end numbers • Weekly number reporting • Cost of goods • Productivity and labour • Bonus compensation Participants: This course is available to any manager in a salaried manager role who would benefit from the learning outcomes of this course in their current stage of development. Offerings: This course will be offered in BC, Seattle, Edmonton, Calgary, Winnipeg, and Toronto this year. Check the corporate calendar or ask your GM or Chef to get the dates in your region.

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Personal Development The learning at JOEY really is endless. There will be many opportunities for you to continue to grow and develop in any area of mastery you choose. Everything from our internal coaching culture, which supports every person in the organization with a coach resource if they choose, to having offsite training courses, is intended to support our people in achieving excellence in every area of their life.

Landmark Forum Course Description: This course is run independent of the JOEY Restaurant group and scholarships are awarded to managers to attend if they choose to take this on in their own personal development. In this program individuals will look at their lives, behavious, and beliefs from a different perspective. Participants are challenged to expose their own “rackets” and move past barriers. This is a course on self exploration, therefore each participant must choose to participate in this course for themselves, and have complete the orientation before being registered for the program. Check out the online introduction and Landmark website to learn more http://www.landmarkworldwide.com/ Participants: Interested individuals must go through their GM or Chef to apply for a scholarship. Anyone in a salaried leader position is eligible to apply. Offerings: Programs are available it Vancouver, Calgary, and Toronto. Talk to your GM or Chef if you are interested in this program.

We know talented people are the key to our success. Through an innovative approach to learning and development and our commitment to excellence we are unreasonable in our mission to unleash tHE potential in our people. — JOEY Learning and Development Team