Product Directory

2016 / 2017

Queenstown

Queenstown Product Directory Meeting & Incentive Planner

Meeting & Incentive Planner 2016 / 2017

introduction introduction

01

welcome | 1

welcome

M

y team has created our Product Directory to provide key information and contacts to help plan a holiday, itinerary, conference or incentive programme, and it will help keep you updated on the tourism industry in the Queenstown region. We hope you ğQGLWDQLQVSLUDWLRQDOUHVRXUFH New Zealand’s Southern Lakes region, which has cosmopolitan Queenstown at its heart, is renowned for its majestic beauty, world-class attractions and warm hospitality.

As well as our breathtaking scenery and adventurous activities and spirit, the Southern Lakes region is also home to one of the world’s great wine growing areas, several international standard golf courses, diverse ski areas, world-class biking and walking trails, fantastic ğVKLQJDQGWKHQDWXUDOZRQGHUV of Fiordland and Mt Aspiring National Parks. This treasured corner of the world has always been a magnet for

adventurers and entrepreneurs, and these pioneers have shaped our energetic and fun-loving culture. 7KHLUZRUOGğUVWLQQRYDWLRQV such as commercial jet boating and bungy jumping helped forge Queenstown’s enduring reputation as a world leader in adventure tourism. Surrounded by majestic mountains and nestled on the shores of crystal clear Lake Wakatipu, our vibrant town also offers sublime spa experiences, award-winning food and wine, friendly people, shopping, a buzzing nightlife and a wide range of accommodation and venue options. And with four distinct seasons Queenstown is a year-round playground offering limitless choice. Each business represented in our directory is committed to creating an unforgettable experience for everyone visiting, and we look forward to welcoming you soon.

Graham Budd Chief Executive Destination Queenstown

contents | 3

contents 01

02

INTRODUCTION

CONFERENCE SERVICES

1

Welcome

41

Contents

4

About Destination Queenstown

42

Queenstown Convention Bureau

5

Talk to the right person

43

Conference services

6

About Queenstown

44

Accommodation & venues chart

7

Where are we?

45

Venues chart

10

Maps

14

Useful information

16

Driving & transport

18

Origins of Queenstown

19

Travel Trade resources

20

Surrounding regions - Arrowtown

ACCOMMODATION

21

Surrounding regions - Glenorchy

61

22

Surrounding regions - Lake Wanaka & Fiordland

23

Upcoming events

24

Four seasons - Spring & Summer

25

Four seasons - Autumn & Winter

26

Our mountains

28

Adventure in Queenstown

29

Golf & courses at a glance

30

Biking & walking

32

Shopping & relaxation

33

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34

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35

Accommodation in Queenstown

36

Leading Mountain Resorts of the World

38

Suggested itinerary themes

03 Contents

04 ACTIVITIES 79

Contents

05 FOOD, WINE & SHOPPING 117

Contents

Destination Queenstown wishes to thank the following for providing information included within this directory: Destination Fiordland, Lake Wanaka Tourism, Arrowtown Promotion & Business Association and the Glenorchy Promotion Association. The Queenstown Product Directory and Meeting & Incentive Planner is published by Destination Queenstown. Destination Queenstown makes every effort to ensure the accuracy of all information supplied but cannot be held liable for inconsistencies contained in that information at the time of publication. Queenstown Mall

talk to the right person | 5

about Destination Queenstown | 4

about

Destination Queenstown 1.3 million international and 700,000 domestic visitors per year

Tobins Track

A

s a Regional Tourism Organisation, Destination Queenstown’s (DQ) role is to market the area as a visitor destination to domestic and international audiences. The team’s role is to co-ordinate, facilitate, motivate and develop the marketing of Queenstown, providing the right assistance to the right people, be it frontline staff, corporate contacts, travel agents, media or DQ members. We work with local tourism operators, the hospitality industry, accommodation providers, retailers and service sectors to promote Queenstown as a destination offering visitors unique, memorable experiences. DQ also works closely with Tourism New Zealand and within long haul markets we promote the wider Southern Lakes region with neighbouring Destination Fiordland and Lake Wanaka Tourism.

CO R E P R O M O T I O N A L S T R AT EG I E S I N C L U D E • Online marketing Our website queenstownNZ.nz is the primary information resource for consumers, travel trade, conference organisers and media. It’s regularly updated with operator, product and event listings, stunning images, videos and social media feeds, and is available in a range of language versions. We also have an engaging presence on many social media platforms. • Meetings, incentives, conferences The Queenstown Convention Bureau (QCB) is a dedicated C&I team offering impartial advice and facilitation of conferencing in this region. Local operators are innovative and creative, and the QCB team can suggest unforgettable delegate itineraries.

• Travel Trade product updates, familiarisations, media support and site inspections Our goal is for you to know and love Queenstown as much as we do, so we frequently update industry and media. We’re always happy to develop itineraries, pitch news stories, provide editorial resources and set up site inspections – please just ask! • Strategic partnerships We work with key partners locally, nationally and internationally to leverage the promotion of Queenstown.

CO N TAC T U S Destination Queenstown P.O. Box 353, Queenstown, New Zealand T: +64 3 441 0700 F: +64 3 442 7441 E: [email protected] www.queenstownNZ.nz

CO N N EC T W I T H U S

Facebook QueenstownNZ Youtube QueenstownNZ Instagram queenstownnz Twitter PureQueenstown

Chief Executive Officer

T: +64 3 441 0703

International Markets Manager - Western

T: +64 3 441 0702

International Markets Manager - Asia

T: +64 3 441 0708

Brand & Marketing Manager

T: +64 3 441 0704

Campaign Marketing Executive

T: +64 3 441 0699

Online & Market Insights Executive

T: +64 3 441 0701

Queenstown Convention Bureau (QCB) Manager

T: +64 3 441 0709

QCB Marketing Executive

T: +64 3 441 0705

QCB Business Development Manager - Australia

T: +61 3 9551 8968

Communications and Sector Strategy Manager

T: +64 3 441 0707

Media Executive

T: +64 3 441 0698

Communications Executive

T: +64 3 441 0706

Business Development Manager – Study Queenstown

T: +64 3 441 0750

Office Administrator

T: +64 3 441 0700

Accounts Manager

T: +64 3 441 3256

For more information on Destination Queenstown’s team and roles please visit www.queenstownNZ.nz

where are we? | 7

about Queenstown | 6

about QUEENSTOWN

where ARE WE?

Surrounded by majestic mountains and nestled on the shores of crystal clear Lake Wakatipu, Queenstown is known for its breathtaking scenery, diverse range of experiences and adventures, relaxed vibe and friendly people.

You’ll find the Southern Lakes region in the southwest corner of New Zealand’s South Island. Queenstown sits on the 45th parallel, nestled on the shores of Lake Wakatipu below The Remarkables mountain range. The region is well serviced by major airlines, including Air New Zealand, 4DQWDV9LUJLQ$XVWUDOLDDQG-HWVWDU7KHUHDUHLQWHUQDWLRQDOGLUHFWĠLJKWV from Sydney, Brisbane, Melbourne and the Gold Coast throughout the year. There are multiple daily connections from New Zealand’s main centres of Auckland, Wellington and Christchurch.

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ith world-class hiking and biking trails, international standard golf courses, award winning wineries and innovative adventure activities - not to mention over 120 restaurants, cafés and bars - our visitors are spoilt for choice and always met with a warm welcome.

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TIPS

• Queenstown’s vibrant town centre is compact, making walking a convenient and enjoyable way to get around.

What adds to Queenstown’s attraction is that it’s easily accessible by direct East Coast Australian ĠLJKWVDQGLQWHUQDOGLUHFWĠLJKWV from main New Zealand airports. Once here, this cosmopolitan resort has a wide range of accommodation styles with international hotel brands, B&Bs, backpackers, exclusive luxury lodges, motels and apartment complexes. Some of the region’s most famous attractions like

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the picturesque historic goldmining village of Arrowtown, Glenorchy’s epic Lord of the Rings scenery and Milford and Doubtful Sounds are all within an easy drive or day trip. The seasons here are distinct and each brings a different form of fun. From June to September winter transforms the region with snow covered mountains, crisp blue-sky days and some of New Zealand’s best skiing. Spring brings longer days and bright colours and there’s still plenty of snow on the slopes. Summer’s warm weather and long evenings are perfect for alfresco dining, lakeside barbeques and getting outdoors. Autumn visitors are treated to spectacular bursts of red and gold blanketing the landscape.

Brisbane Gold Coast

N E W ZE A L A N D

Perth Sydney

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Christchurch

where are we? | 9

where are we? | 8

long-haul ROUTES Queenstown has good long-haul connections via Auckland and Christchurch to North and South America, South East Asia, China and some Middle East states. Connections via East Coast Australia link to many other long-haul destinations. ARCTIC OCEAN

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Discover eclectic shops and bars hidden away down narrow lanes and soak up the buzz around town. Exploring the spectacular surrounds is also easy with a network of trails opening up access to beautiful backcountry. Walks range from easy strolls along lakeside tracks, to more challenging trails. Many start just minutes from downtown Queenstown.

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useful information | 14

useful INFORMATION

facts • Queenstown Airport 10 kilometres from town centre - allow 15 minutes to drive • Airport shuttles Available to accommodation and town centre

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• Taxis Available at all times, approximately NZ$35 from the airport to town centre • Rental cars and campervans All major franchises are at the airport • Arrive in style Limousines, private charters or other luxury vehicles can be arranged

Passports All visitors to New Zealand are required to carry a passport which must be valid for at least three months after the date the visitor intends to leave New Zealand. Visas Most nationalities do not require visas to visit New Zealand. Check with the New Zealand Immigration Service at www.immigration.govt.nz Customs allowances Detailed information and advice for travellers is available on the New Zealand Customs Service website at www.customs.govt.nz

Agricultural restrictions Restrictions are imposed on the importation of some animal and plant materials to keep New Zealand disease free. A GHFODUDWLRQPXVWEHğOOHGRXWEHIRUH arrival in New Zealand. For more information visit www.maf.govt.nz

Electricity Electricity throughout New Zealand is supplied at 230 volts, 50 hertz. Hotels and motels provide 100 volt 20 watt sockets for electric razors only. Most power sockets in New Zealand accept three-pin plugs or similar adapters.

Money New Zealand has decimal currency based on dollar and cent denominations. Trading banks are generally open Monday to Friday, 9am - 4.30pm. Some banks also offer weekend banking. Bureaux de Change are open seven days a week, 9am - 8pm. Banking facilities at the airport provide foreign exchange services for international arrivals and departures. Automated teller machines (ATM) are widely available.

Water All New Zealand cities and towns have excellent public water supplies. Tap (faucet) water is fresh and safe to drink.

Payment by credit card is widely accepted throughout New Zealand. Those commonly used include Visa, MasterCard, American Express, Diners Club, JCB and China UnionPay. Taxes All goods and services in New Zealand are subject to 15% Goods and Services Tax (GST). Any income earned within New Zealand during a visit is liable to tax. Medical and emergency services All emergency services can be contacted in New Zealand by dialling 111. New Zealand’s medical and hospital services are both public and private. Please note that medical services are not free to visitors. It is strongly recommended that visitors buy health insurance. Visitors requiring medical services, drugs or pharmaceutical supplies after normal shopping hours should check with their hotel/motel reception.

Time zone New Zealand is close to the International Date Line and is 12 hours ahead of Greenwich Mean Time. Daylight Saving Time - meaning the difference with GMT can be between 11 to 13 hours - is observed from late September to early April. Public holidays New Year’s Day 1 January Day after New Year’s Day 2 January Waitangi Day 6 February Otago Anniversary 21 March 2016, 20 March 2017 Anzac Day 25 April 2016, 25 April 2017 Good Friday 25 March 2016, 14 April 2017 Easter Monday 28 March 2016, 17 April 2017 Queen’s Birthday 6 June 2016, 5 June 2017 Labour Day 4th Monday in October Christmas Day 25 December Boxing Day 26 December Queenstown Mall

driving & transport | 17

driving & transport | 16

driving & TRANSPORT

quick

TIPS

• Ask your rental company to demonstrate how chains DUHğWWHGLI\RXDUHXQIDPLOLDU with them.

DRIVING

TR ANSPORT

Reciprocal driving rights exist between New Zealand and most other countries. Most rental car companies will ask for an International Drivers Licence. The driver will need to be 21 years old and must carry their licence with them in their vehicle at all times. Remember to drive on the left side of the road. If hiring a car please consider the alpine conditions and choose an appropriate vehicle. Snow chains must be carried in winter.

Queenstown’s compact town centre is just a 15 minute drive from the airport.

Wellington

Christchurch

• Safety belts are compulsory for all passengers • It’s illegal to use a cellphone while driving in New Zealand

CHRISTCHURCH

Many Queenstown local activity and accommodation providers offer free shuttles to and from the town centre. There are also several scenic coach options offering smaller vehicles for tailored and intimate private trips or coaches to accommodate larger groups. Limousine services offer driver / guided services.

DUNEDIN

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189 3.15

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255 4.10

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424 7.40

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217 3.10

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757 11.00

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GREYMOUTH HAAST INVERCARGILL KAIKOURA MILFORD SOUND

Our website has a comprehensive list of transport options available www.queenstownNZ.nz

AORAKI / MT COOK NELSON

QUEENSTOWN

Wanaka

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Te Anau

Dunedin Invercargill

WANAKA WESTPORT

588 10.50

361 5.00

570 10.30

FRANZ JOSEF

PICTON Milford Sound

TIPS

• We drive on the left-hand side of the road

During the winter season there are numerous shuttle buses operating daily from town to all of the region’s VNLğHOGV

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Aoraki / Mount Cook

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The local bus service, Connectabus, has routes covering Queenstown, Frankton, Arthurs Point, Arrowtown, Millbrook Resort, Lake Hayes, Remarkables Park, Queenstown Airport, Fernhill, Sunshine Bay and Wanaka. Multi-ride day passes are available. Various bus companies also provide regular connections to Glenorchy, at the top of Lake Wakatipu, and further DğHOGWR,QYHUFDUJLOO'XQHGLQ and Christchurch.

Distance chart in kilometres (top) & driving times in hours / minutes (bottom)

Bennetts Bluff, Glenorchy Road

travel trade RESOURCES

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Destination Queenstown’s trade team is dedicated to providing travel trade professionals with resources and training to sell the best Queenstown experience to clients - we’re here to help.

he pioneering spirit of early settlers has shaped the Southern Lakes region. People have always been drawn here, starting with early Maori who came in search of pounamu (native greenstone) and European settlers who followed with sights set on fertile grazing land. They discovered much more when gold lit up the region’s waterways - goldrush fever hit in the 1860s and was the start of an ongoing international fascination with the region. Today around 2 million visitors a year are drawn to the Queenstown region. The vibrant energy, majestic alpine scenery and limitless options for activities and adventure, combined with the warm welcome received from locals, sets the stage for a world class visitor experience. 4XHHQVWRZQKDVVHHQVLJQLğFDQWJURZWKRYHUWKHSDVW decade - more than 25,000 people live in the wider district. Tourism remains the backbone of the local economy although general business services, wine, education and FRQVWUXFWLRQLQGXVWULHVDOVRĠRXULVK

Southern Lakes

We have a number of resources available to assist with itinerary building, creating Queenstown promotional materials and keeping up to date with the latest news and product updates.

Travel trade website

www.queenstownNZ.nz/trade

The Southern Lakes website acts as a portal to the three individual RTO websites. Southern Lakes promotional DVDs and brochures are also on the website.

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Southern Lakes is an International Marketing Alliance (IMA) made up of three Regional Tourism Organisations (RTO) - Destination Queenstown, Lake Wanaka Tourism and Destination Fiordland. The Southern Lakes IMA is specifically created to promote this region in conjunction with Tourism New Zealand in selected long haul markets.

connect with us

www.southernlakes.org

search

Welcome to Queenstown New Zealand’s premier four season lake and mountain resort With such a huge range of activities in Queenstown, no two days will ever be the same. Please browse our website to discover more. *GTG[QWŨNNƒPFactivities, attractions and accommodation in Queenstown, tips to plan your holiday and Queenstown events.

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