Professional Certificate in Retail Banking Practice Programme title:
Professional Certificate in Retail Banking Practice
Programme code:
PCBUS004
Teaching mode:
Part-time
NFQ level1:
Level 7 (Undergraduate)
Programme (total) ECTS2:
15 ECTS
Programme modules:
• Introduction to Retail Banking Regulation (UK), Products and Services • Retail Banking Product and Service Regulatory Requirements (UK) • Retail Banking Conduct Risk and Customer Service Practice
Recommended sequence for registration of modules:
Each module is a stand-alone module. There is no particular order. However, it is recommended that one module is undertaken in a semester. Note: The modules will run as follows during 2016-17: • Introduction to Retail Banking Regulation (UK), Products and Services (Semester 1, 2016-17) • Retail Banking Product and Service Regulatory Requirements (UK) (Semester 2, 2016-17) • Retail Banking Conduct Risk and Customer Service Practice (Semester 3, 2016-17)
Entry requirements:
The minimum second level educational requirements for entry are as follows: • Five passes in the Leaving Certificate, including English and Mathematics • Five O Level/GCSE passes, including English Language and Mathematics. The Institute will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme.
Typical course duration:
1 year part time.
Programme learning outcomes:
On successful completion of the programme, graduates will be able to: • Explain the theory and practice underpinning bank retail practice from product design and delivery to regulatory compliance and risk management • Differentiate between a product and a service and the necessary requirements for service quality • Describe the key features of retail bank products and services along with the factors which influence their design, management and delivery • Apply relevant regulation to advise customers clearly of the features, benefits and risks of bank retail products and services • Design and implement strategies to ensure retail products/customer services are delivered in a cost effective way
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NFQ: National Framework of Qualifications ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours
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Professional Certificate in Retail Banking Practice • Ascertain how and where regulation impacts on the provision of customer services (agency or general) • Identify situations / context where potential regulatory breaches can occur and devise strategies to mitigate conduct risk • Communicate clearly (using appropriate media) with customers demonstrating a customer-centric focus
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NFQ: National Framework of Qualifications ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours
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Module title:
Introduction to Retail Banking Regulation (UK), Products and Services
Module code:
FIN1073B
ECTS1:
5 ECTS
Total effort hours:
125 hours
Delivery method (Must add up to total effort hours):
This module which is a level 7 (NFQ) 5 ECTS credit module, requires approximately 125 hours of total student effort, including lectures and independent study.
Assessment:
100% two hour, end of semester written examination.
Pass mark:
40%
Module learning supports2:
Manual, lectures, and a study guide.
Programme Manager:
Grace Horan
Programme Manager contact details:
[email protected]
Module learning outcomes:
• Explain the products and services offered by retail banks • Describe the regulatory infrastructure of the UK financial services industry and the roles and responsibilities of the regulators within a retail banking environment
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ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours. Module learning supports - specific module content will be outlined during semester of study and is subject to change. The study guide contains the most up to date information.
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Module title:
Retail Banking Product and Service Regulatory Requirements (UK)
Module code:
FIN1074B
ECTS1:
5 ECTS
Total effort hours:
125 hours
Delivery method (Must add up to total effort hours):
This module which is a level 7 (NFQ) 5 ECTS credit module, requires approximately 125 hours of total student effort, including lectures and independent study.
Assessment:
100% two hour, end of semester written examination.
Pass mark:
40%
Module learning supports2:
Manual, lectures, and a study guide.
Programme Manager:
Grace Horan
Programme Manager contact details:
[email protected]
Module learning outcomes:
• Describe the conduct of business regulations and other legislation which underpins the sale of retail banking products and services • Apply their knowledge of the regulatory requirements to the design, sales and post sales activities for retail banking products and services • Explain the regulation for financial promotion and distance marketing and how it addresses misselling and customer detriment • Define money laundering and terrorist financing and describe the regulation in place to combat these threats
1
ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours. Module learning supports - specific module content will be outlined during semester of study and is subject to change. The study guide contains the most up to date information.
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Module title:
Retail Banking Conduct Risk and Customer Service Practice
Module code:
FIN1075B
ECTS1:
5 ECTS
Total effort hours:
125 hours
Delivery method (Must add up to total effort hours):
This module which is a level 7 (NFQ) 5 ECTS credit module, requires approximately 125 hours of total student effort, including lectures and independent study.
Assessment:
50% continuous assessment and 50% written exam. • 50% continuous assessment comprising of: - 10% assignment plan - 40% assignment • 50% end of semester written examination
Pass mark:
40%
Module learning supports2:
Study guide, manual and lectures.
Programme Manager:
Grace Horan
Programme Manager contact details:
[email protected]
Module learning outcomes:
Students will be able to: • Explain conduct risk and its implications for banking services • Differentiate between products and services and relate this knowledge to product life cycles • Explain the role of service standards and measures in the delivery of excellent customer service and the fair treatment of customers • Determine the types and behaviours of customers and the strategies which financial services organisations can use to effectively communicate with customers • Differentiate between ethical behaviour and integrity, and explain how ethical behaviours and decision making can improve customer outcomes
1
ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours. Module learning supports - specific module content will be outlined during semester of study and is subject to change. The study guide contains the most up to date information.
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