Document Title

QUICK START GUIDE

Version

Software 6.5.1.13 | June 2013 | 3725-75317-001 RevA

Polycom® RealPresence® Media Manager – Appliance Edition

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Drive San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected].

Visit the Polycom Support Center for software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

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Contents About This Guide..................................................................................................................... 1 Conventions Used in this Guide ............................................................................................ 1 Information Elements ............................................................................................................. 1 Typographic Conventions ...................................................................................................... 2 What’s in This Guide?............................................................................................................ 2 Chapter 1: Getting Started ...................................................................................................... 4 About RealPresence Media Manager – Appliance Edition .................................................... 4 Before You Begin................................................................................................................... 4 What’s New in the RealPresence Media Manager 6.5 Software? ......................................... 5 Hardware Specifications ........................................................................................................ 5 Software Included .................................................................................................................. 6 Getting Help and Support Resources .................................................................................... 6 Chapter 2: Mounting and Connecting Your RealPresence Media Manager Appliance .... 7 RealPresence Media Manager Appliance Overview ............................................................. 7 Mounting and Connecting the RealPresence Media Manager Appliance ............................. 7 Chapter 3: Using Your RealPresence Media Manager Appliance for the First Time ...... 10 Logging in to Windows Server 2012 .................................................................................... 10 Activating the License .......................................................................................................... 10 Determining Your RealPresence Media Manager Appliance’s IP Address ......................... 12 Accessing the RealPresence Media Manager Appliance Remotely .................................... 13 Launching the RealPresence Media Manager Admin Tool Locally ..................................... 14 Launching the RealPresence Media Manager Admin Tool from a Networked Windows PC ............................................................................................................................................. 16 Setting the Admin Tool Media Manager Preferences for the First Time .............................. 17 Rebranding the Default Portal ............................................................................................. 18 Installing Email in RealPresence Media Manager Software ................................................ 19 Changing the Default Admin User Information .................................................................... 27 Chapter 4: Testing Your Installation .................................................................................... 31 Launching the RealPresence Media Manager Default Portal and Watching Sample Videos ............................................................................................................................................. 31 Testing User Generated Content (UGC) ............................................................................. 32 Chapter 5: Performing a Factory Restore ........................................................................... 40 Chapter 6: Getting Help ........................................................................................................ 42 The Polycom Community..................................................................................................... 42

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About This Guide This Quick Start Guide shows you how to set up your RealPresence Media Manager Appliance Edition for a factory default configuration. To learn how to configure your RealPresence Media Manager software for your specific implementation, see the Polycom RealPresence Media Manager Software Edition Installation and Configuration Guide.

Conventions Used in this Guide This user guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you perform phone tasks.

Information Elements The following icons are used to alert you to various types of important information in this guide: Icons Used in this Guide

Name

Icon

Description

Note

The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.

Administrator Tip

The Administrator Tip icon highlights techniques, shortcuts, or productivity related tips.

Caution

The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance, application functionality, or successful feature configuration.

Warning

The Warning icon highlights an action you must perform (or avoid) to prevent issues that may cause you to lose information or your configuration setup, and/or affect phone or network performance.

Web Info

The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations.

Timesaver

The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation.

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Name

Icon

Description

Power Tip

The Power Tip icon highlights faster, alternative procedures for advanced administrators already familiar with the techniques being discussed.

Troubleshooting

The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources.

Settings

The Settings icon highlights settings you may need to choose for a specific behavior, to enable a specific feature, or to access customization options.

Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information. Typographic Conventions

Convention

Description

Bold

Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the phone.

Italics

Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Polycom Support Web site and other reference sites.

Underlined Blue

Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

Blue Text

Used for cross references to other sections within this document. If you click on text in this style, you will be taken to another part of this document.

Fixed-width-font

Used for code fragments and parameter names.

What’s in This Guide? This guide shows you how to properly install the Polycom RealPresence Media Manager – Appliance Edition, connect it to your organization’s network, and activate the software. The RealPresence Media Manager appliance is designed for installation and use in a data center or 2

Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide similar environment with appropriate power supply and redundancy, and proper cooling. This appliance produces a high noise level and is therefore not intended to be installed in an office working environment. After following the steps in this guide, your RealPresence Media Manager appliance will be ready for further configuration and first use.

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Chapter 1: Getting Started This chapter introduces you to the RealPresence Media Manager – Appliance Edition and helps you ensure you have all the prerequisites in place for installation.

About RealPresence Media Manager – Appliance Edition The RealPresence Media Manager – Appliance Edition is Polycom’s RealPresence Media Manager solution pre-installed and configured on a Dell PowerEdge R620 Rack Server. The appliance is preloaded with Microsoft Server 2012, Microsoft SQL Server 2012 Express with Advanced Services, and RealPresence Media Manager 6.5 software. The appliance comes configured to stream media using the integrated Microsoft IIS Media Services. This provides desktop- and mobile device-compatible live and on-demand streaming from a variety of sources, including the Polycom RealPresence Capture Station Pro appliance and Polycom RSS4000 8.5.

Note: Using Windows Media Services and RealPresence Media Manager 6.5 Software If your organization requires Windows Media Services, you need to provide an additional server with Windows Server 2008 R2. This is not included with the purchase of RealPresence Media Manager – Appliance Edition.

The base RealPresence Media Manager – Appliance Edition software package includes support for up to 500 concurrent users. You can add an additional 500 users to meet the RealPresence Media Manager appliance’s maximum capacity of 1000 users. Expanding beyond 1000 users requires additional system infrastructure, such as load-balancers and higher-capacity Microsoft SQL Servers, and professional services consulting to determine the optimum system architecture. You can purchase and install additional options, such as Microsoft SharePoint integration, separately.

Before You Begin Before you start installation of your RealPresence Media Manager appliance, collect the following: • A local monitor, USB keyboard, and USB mouse to accept the onscreen End User License Agreement (EULA) and complete the initial configuration • A Windows PC to launch the Admin Tool and run initial acceptance tests. The PC needs the following: ○ Microsoft® Windows® 7 or Windows® 8 operating system 4

Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide ○ Web browser such as Internet Explorer® 9, Mozilla Firefox®, or Google Chrome

○ Network connectivity (the appliance default is DHCP until you change its address within its Windows Server 2012 operating system)

The following documentation will also be helpful to you: • Polycom RealPresence Media Manager Software Edition Administrators’ Guide • Dell PowerEdge R620 Technical Guide

What’s New in the RealPresence Media Manager 6.5 Software? RealPresence Media Manager 6.5 software takes you from implementation to a fully managed video content environment with greater ease than in previous versions. Enhancements to the Polycom RealPresence Media Manager 6.5 software make installation, configuration, and administration tasks easier and more efficient. These enhancements include added functionality in the RealPresence Media Manager Admin Tool to reduce the need to use configuration files and access server management tools, and optimization for the default browsers found on most popular mobile devices.

Hardware Specifications The RealPresence Media Manager appliance is a Dell R620 Rack Server customized for Polycom with the following specifications: Table 1: RealPresence Media Manager - Appliance Edition Hardware Specifications

Polycom RealPresence Media Manager – Appliance Edition Supplier

Dell

Processor

Dual Intel® Xeon™ E5-2670 (8 cores in each processor)

Memory

32GB RDIMM 1333 RAM

Network

Intel® Ethernet 1350 QP 1GB

Storage

4 X 1TB 7200 RPM RAID-10 Arrays (PERC H710)

Optical Drive

DVD+/-RW

Mounting

ReadyRails II mounting interface, sliding rails Cable Management Arm

Power

Dual Hot-plug, Redundant 120V/750W AC Power Supplies (1+1)

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Software Included The following software is preinstalled on the RealPresence Media Manager Appliance Edition: Table 2: Software Included with RealPresence Media Manager - Appliance Edition

Polycom RealPresence Media Manager – Appliance Edition Operating System

Microsoft Windows® Server 2012

Web Server

Microsoft Internet Information Services 8

Web Application Platform

Microsoft .NET Framework 4.5

Database Server

Microsoft SQL Server® 2012 Express with Advanced Services

Streaming Server

Microsoft IIS Media Services (Smooth Stream)

H.264 Encoder

Microsoft Expression Encoder 4 Pro SP2

Getting Help and Support Resources This quick start guide includes a Getting Help section where you can find links to Polycom product and support sites and partner sites for assistance and additional information. You can also visit The Polycom Community, which provides access to discussion forums you can use to discuss hardware, software, and partner solution topics with your colleagues. To register with the Polycom Community, you will need to create a Polycom online account. The Polycom Community includes online access to Polycom support personnel, as well as usergenerated hardware, software, and partner solutions topics. You can view top blog posts and participate in threads on any number of recent topics.

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Chapter 2: Mounting and Connecting Your RealPresence Media Manager Appliance This chapter shows you how to mount and connect your RealPresence Media Manager appliance.

RealPresence Media Manager Appliance Overview The following figures show the front and back panels of the RealPresence Media Manager appliance. Figure 1: Front Panel of the RealPresence Media Manager Appliance with Bezel Attached

Figure 2: Front Panel of the RealPresence Media Manager Appliance without Bezel

Figure 3: Back Panel of the RealPresence Media Manager Appliance

Mounting and Connecting the RealPresence Media Manager Appliance Before using your RealPresence Media Manager appliance, you need to unpack it and install it in an appropriate server environment, such as a data center. To mount and connect the RealPresence Media Manager appliance: 1 Unpack all contents from the box and inspect them for physical damage. Polycom is not responsible for damage sustained during shipment of the product. Keep all shipping materials in case you need them at a later time.

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2 Mount the appliance in the rack using the supplied ReadyRails and sliding rails. The sliding rails enable you to slide the appliance out of the rack for access to the back panel.

3 Connect the RealPresence Media Manager appliance to the network using the GB1 Ethernet eth0 port on the back panel. Do not connect other devices or network interface controllers (NICs) to the eth1 port. Only the eth0 port is supported in the base configuration. 4 Connect any VGA monitor to the VGA port on the back panel. 5 Connect a USB keyboard, and USB mouse to any of the USB ports on the front or back panels. 6 Connect an AC power cable to each power supply on the back panel of the appliance, ensuring that the cables are secured in the strain-relief brackets.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 7 Connect the AC power cables to a 120V AC source, such as a wall outlet or universal power supply. 8 Press the power button on the front of the appliance.

9 Install the included bezel on the front of the appliance. Your RealPresence Media Manager appliance begins the first start-up process, which takes approximately ten minutes and includes at least one reboot. After the first start-up process has completed, the appliance displays the Windows 2012 login screen.

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Chapter 3: Using Your RealPresence Media Manager Appliance for the First Time Once you have powered on your RealPresence Media Manager appliance and completed the start-up process, with a VGA monitor, USB keyboard and mouse connected to the appliance, the appliance displays the Windows login screen. You need to log in to Windows Server 2012, then accept the EULA to proceed. The EULA can also be downloaded from the Polycom Support website.

Logging in to Windows Server 2012 The first step is to log in to Windows Server 2012 on the RealPresence Media Manager appliance. The default admin user password is set to expire 42 days after activation. To log in: 1 Using the local keyboard and mouse, in the Windows login dialog box, enter: a Username

Administrator

b Password Polycom789 2 Click the Log in button. Windows Server 2012 starts and displays the Polycom RealPresence Media Manager appliance EULA.

Activating the License When you access the RealPresence Media Manager appliance for the first time, you need to activate the software licenses. You need the Microsoft Expression Encoder 4 license key which is printed on a sheet of paper and included in the RealPresence Media Manager appliance box. To activate your RealPresence Media Manager software: 1 Read the EULA. 2 Select Activate Expression Encoder with the following Key and enter the license key from the printed copy in the field provided. 3 Click the Accept button. If you have not entered your product license key, the 90-day trial license will automatically begin.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide The message Processing displays over the Accept button while the system activates. The process may take several minutes.

When activation is complete, the Windows Server 2012 Start screen will display on your monitor.

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4 Click the Desktop tile to display the desktop.

Determining Your RealPresence Media Manager Appliance’s IP Address The next step is to determine the appliance’s IP address. You need the IP address to access the appliance and the RealPresence Media Manager Admin Tool remotely from a networked Windows PC.

Admin Tip: IP Address Management If your network administrator has assigned a static IP address to the RealPresence Media Manager server, Polycom recommends changing the IP address. You can also check and set the system clock, date, and time zone in Windows Server 2012 at this time. For more information about changing the IP address in Windows Server 2012 see IP Address Management.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide

Accessing the RealPresence Media Manager Appliance Remotely You can use the keyboard and mouse to access your RealPresence Media Manager appliance locally, however, Polycom recommends using a networked Windows PC and Microsoft Remote Desktop Connection to access the appliance remotely to complete the initial configuration. To determine your RealPresence Media Manager appliance’s IP address: 1 Open Windows Powershell by clicking the Powershell icon.

2 At the prompt, enter ipconfig.

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3 Select and copy or note your IPV4 address.

Polycom recommends configuring and testing your RealPresence Media Manager appliance remotely using a networked Windows PC. You can now disconnect the local monitor, keyboard, and mouse, and access the appliance remotely for the remaining steps in this guide.

Launching the RealPresence Media Manager Admin Tool Locally Although Polycom recommends launching the Admin Tool and accessing the RealPresence Media Manager appliance remotely from a networked Windows PC, you can configure the software locally using a local monitor, keyboard, and mouse.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide To launch the Admin Tool using locally: 1 On the Windows Server 2012 desktop, move the pointer over the bottom left corner of the screen to display the hidden Start screen icon.

2 Click the Start screen icon. 3 On the Start screen, click the RealPresence Media Manager Admin Tool tile.

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Launching the RealPresence Media Manager Admin Tool from a Networked Windows PC To configure and administer your RealPresence Media Manager software, you need to launch the Admin Tool from a Windows PC using Microsoft Internet Explorer 9 or Internet Explorer 10.

Admin Tip: Accessing the RealPresence Media Manager Appliance You can also use a local monitor, keyboard, and mouse to access and configure the RealPresence Media Manager appliance.

To launch the Admin Tool: 1 On the networked Windows PC, open Internet Explorer. 2 In the browser’s address bar, enter http://RealPresence Media Manager appliance IP/admin or fully qualified domain name.For example, enter http://192.168.12.34/admin if your appliance’s IP address is 192.168.12.34 or http://mediamanager.majoru.edu/admin. The RealPresence Media Manager Admin Tool launch page opens. 3 Click the Launch button to install the RealPresence Media Manager Admin Tool on your networked Windows PC. If you have not already installed Microsoft .NET Framework 4.5, it will be installed automatically when you click the Launch button.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 4 In the Login dialog box, in the Portal URL field, enter http://localhost and click the Refresh button.

The following dialog box opens.

5 In the Email field, enter the default admin email, [email protected]. 6 In the Password field, enter the default password, Polycom456. 7 Click the Log In button.

Setting the Admin Tool Media Manager Preferences for the First Time When the Media Manager Admin Tool launches for the first time, the Edit Preferences tab opens in the Work Area and you can edit the time zone and localization settings.

Caution: Changing Default Admin Information Do not change the admin email or password yet. You will change the default admin account information in a later step.

To edit your time zone, locale, and language preferences: 1 Select a Time Zone from the list.

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2 Select a Locale from the list. 3 Select a Language from the list. Supported languages include English, Spanish, French, German, Russian, Simplified Chinese, and Japanese.

4 Click the Save button.

Rebranding the Default Portal After changing your administrator password and setting preferences, you can rebrand the default portal name to your organization. To rename the default portal: 1 In the Admin Tool, in the Portal Administration panel, right-click the Default Portal and click Properties.

2 In the Details tab, in the Name field, type the name of your organization’s portal. 3 Click the Save button.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide

Installing Email in RealPresence Media Manager Software You can configure RealPresence Media Manager software to send email messages to alert you of the following conditions: • When users register for events • When new users self-register • System alerts • Pending tasks

Installing the Outgoing Email Service The RealPresence Media Manager software’s email feature uses Simple Mail Transfer Protocol (SMTP). To install the email service, you need to complete the following steps: • Stop the email service on the application server that RealPresence Media Manager software is installed on • Purge old database email records

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• Configure the email service in the RealPresence Media Manager software Admin Tool • Configure SMTP by editing the OutgoingEmail.exe.config file • Restart the email service on the application server Stopping the Email Service on the Application Server Before proceeding with configuration of outgoing email settings, you need to stop the email service running in Windows Server 2012. To stop the email service running on the application server: 1 In the Windows Server 2012 desktop, open Windows Powershell. 2 At the prompt, enter services.msc.

3 In the Services dialog box, select Polycom RealPresence Media Manager Outgoing Email Services. 4 Click Stop the service.

Purging Old Database Email Records To purge old database email records: 1 In SQL Server 2012 Management Studio, enter your admin credentials and click the Connect button.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide

2 Expand the Databases folder. 3 Right-click AccordentAmms and click New Query.

4 In the Query window, enter the following lines: delete AMMS.OutgoingEmails Go

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5 Click Execute to execute the query. The message Query executed successfully displays at the bottom of the window.

6 Close SQL Server 2012 Management Studio. Configuring Email in Media Manager To configure the outgoing email settings in RealPresence Media Manager : 1 Log in to the RealPresence Media Manager Admin Tool. 2 In the Portal Administration panel, right-click the Media Manager Root and click Properties. 3 On the System Settings tab, in the Email Settings section, enter a From Email Address and a From Email Name in the fields. System level email messages, such as alerts and notices, will be sent from this email address and name. 4 Click the Save button.

5 Right-click your portal and click Properties. 6 On the Details tab, in the Email Settings section, enter a From Email Address and a From Email Name in the fields.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide Portal level email messages, such as registrations, will be sent from this email address and name. 7 Click the Save button.

Configuring SMTP The next step is to configure the SMTP settings by editing the OutgoingEmail.exe.config file. To configure SMTP by editing the config file: 1 Using Windows Notepad, or another XML editor, open and edit this file: C:\Program Files (x86)\Polycom\RealPresence Media Manager\EmailService\OutgoingEmail.exe.config

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2 Locate the mailSettings tag.

3 Edit the network string to contain the following values: ○ Host

Your organization’s SMTP server, for example smtp.majoru.edu

○ userName ○ password

○ enableSsl

Enter a username if required Enter a password if required Change this value to True if SSL is required

4 Save the file. Restarting the Email Service on the Application Server After configuring outgoing email in RealPresence Media Manager and editing the SMTP config file, you can restart the outgoing email service in Windows Server 2012. To restart the email service running on the application server: 1 In the Windows Server 2012 desktop, open Windows Powershell.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 2 At the prompt, enter services.msc.

3 In the Services dialog box, select Polycom RealPresence Media Manager Outgoing Email Services. 4 Click Start the service.

Testing Your Email Installation After installing and configuring the outgoing email service in RealPresence Media Manager software, you can test the configuration by sending an email from the system. To send a test email notification using the outgoing email service: 1 In the Scheduling panel, click the New button to open the new event tab in the Work Area.

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2 Select Email Notification from the Event Type list.

3 Enter text in the Email Subject and Email Body fields.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 4 To select a recipient email address, in the Send to additional users section, click the Resource Control button, select users or groups from the list in the Users & Groups panel, and click the Add button. Send the test email to a known email address so you can see the results immediately.

5 To associate the email notification with an Upcoming Event, click the Resource Control button next to the Upcoming Event field, expand the portal node, select an Upcoming Event from the list, and then click the Add button.

Changing the Default Admin User Information Polycom recommends that you change the default admin user account information in the Admin Tool.

Admin Tip: Changing the Password Once you have changed the administrator password, you are required to log in again using the new password.

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To change the default admin user account information: 1 In the Users & Groups panel, right-click the Default Admin user and click Properties.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 2 In the Work Area, in the Details tab, update the fields with a new First Name, Last Name, Email address and any other relevant information.

3 In the Aliases tab, enter a new password. Keep a copy of the new password in a safe place.

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4 Click the Save button.

5 Log out of the Admin Tool. 6 Log back in to the Admin Tool with your new admin username and password.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide

Chapter 4: Testing Your Installation You can use the default configuration settings to perform basic tests of your RealPresence Media Manager appliance and software, including launching the portal and watching sample video content, and uploading video content. Sample videos for testing are available at: http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/produc ts/network/Polycom_sample_videos.zip

Launching the RealPresence Media Manager Default Portal and Watching Sample Videos The first test of your system is to launch the portal and watch video content. To launch the RealPresence Media Manager default portal: 1 Using a networked Windows PC or Mac, or a compatible mobile device, such as an Apple iPad or Android tablet, launch an Internet browser. Supported browsers include: ○ Microsoft Internet Explorer 9 and Internet Explorer 10 ○ Google Chrome 9 ○ Mozilla Firefox 14

2 In the browser’s address bar, enter one of the following: ○ http://(RealPresence Media Manager appliance IP address). For example, enter http://192.168.50.4.

○ http://(RealPresence Media Manager appliance domain name).

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The default portal displays as shown in Figure 4. The appliance’s home page is set to the default portal home page. The portal is configured for anonymous users, which means you can watch any of the content that is displayed in the portal without logging in. Figure 4: RealPresence Media Manager Default Portal

Testing User Generated Content (UGC) One way to test your system is to upload a video and check that it displays in the portal in the appropriate category, including transcoding and approval workflow if required. Sample videos for testing are available at: http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/produc ts/network/Polycom_sample_videos.zip

Uploading a Video That Does Not Require Admin Approval to make it Viewable on the Portal The following procedure shows you how to upload a video that all users will be able to view on the portal immediately following uploading, without requiring an admin user to approve it first.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide You need at least one sample video in a compatible format, and you need to be logged in to the RealPresence Media Manager default portal as an admin user. To upload a video: 1 Log in to the RealPresence Media Manager default portal as an admin user. 2 In the top right corner of the portal, click the My Uploads button.

3 On the My Uploads page, click the Upload a file button.

4 Browse to the sample video you want to upload, select it, and click Open. The video begins uploading. 5 While the video is uploading, you can complete the metadata fields for Title and Description. 6 Once uploading is complete, you can select Default Category from the list in the Category field.

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Default category The Default Category is pre-configured to not require an administrator’s approval for an uploaded video to be playable in the portal. When you select the Default Category, the RealPresence Media Manager software will automatically transcode it and make it available to all users, including anonymous users, in the Default Category, without requiring permissions.

7 Click the Save Changes button. The video is available in the portal in the User Generated Content category. If you are going to view the video in the portal on a mobile device, allow some extra time for transcoding.

Viewing the User Generated Content in the Portal You can view the video you uploaded to the Default Category in the portal. Polycom recommends testing the portal logged in as an admin user, default user, and an anonymous user. To view the video in the portal: 1 In an Internet browser on a Windows PC, Mac, or mobile device, log in to the portal as an admin user. 2 Click the Categories button to display the portal tree. 3 Click Default Category User Generated Content.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide The video content you uploaded will be shown on the Default Category User Generated Content page.

4 Log out and log back in as a default user. 5 Click the Categories button to display the portal tree. 6 Click Default Category User Generated Content.

Uploading a Video That Requires Admin Approval to make it Viewable on the Portal The following procedure shows you how to upload a video that requires an admin user to approve it before users will be able to view the video on the portal. You need at least one sample video in a compatible format, and you need to be logged in to the RealPresence Media Manager default portal as an admin user. To upload a video: 1 Log in to the RealPresence Media Manager default portal as an admin user. 2 In the top right corner of the portal, click the My Uploads button.

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3 On the My Uploads page, click the Upload a file button.

4 Browse to the sample video you want to upload, select it, and click Open. The video begins uploading. 5 While the video is uploading, you can complete the metadata fields for Title and Description. 6 Once uploading is complete, select UGC Category from the list in the Category field. UGC Category The User Generated Content category is pre-configured to require an admin user’s approval. When you select the User Generated Content category, the RealPresence Media Manager software will transcode the video you uploaded, but hold it pending authentication by an admin (in the RealPresence Media Manager Admin Tool) before users can view it in the portal. Once approved, the video can be viewed by any portal user, with or without logging in. To approve a video upload as an admin user and make it available in the portal: 1 Log in to the Admin Tool as an admin user.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 2 In the Pending Tasks panel, click the message User Generated Content with Approval.

3 In the Work Area select the Title that is waiting for approval.

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4 Click the Approve button.

5 Click the Save button. All users can now view the video in the portal, in the UGC Category. If you are going to view the video in the portal on a mobile device, allow extra time for transcoding before the video is viewable in the portal. To view the video in the portal: 1 In an Internet browser on a Windows PC, Mac, or mobile device, log in to the portal as an admin user. 2 Click the Categories button to display the portal tree. 3 Click Default Category User Generated Content.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide The video content you uploaded is shown on the Default Category User Generated Content page.

4 Log out and log back in as a default user. 5 Click the Categories button to display the portal tree. 6 Click Default Category User Generated Content. You can also test the RealPresence Media Manager appliance installation by scheduling a Polycom RSS 4000 call or Polycom RealPresence Capture Station event in the Admin Tool. For more information about scheduling events and using the Admin Tool, see the Polycom RealPresence Media Manager – Software Edition Administrators’ Guide and the Polycom RealPresence Capture Station Pro Administrators’ Guide. Your RealPresence Media Manager appliance and software is operational and ready for you to fully configure and use.

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Chapter 5: Performing a Factory Restore If your RealPresence Media Manager appliance’s software becomes corrupted beyond repair, a Polycom representative will direct you to perform a factory restore using the Polycom factory restore DVD that was included with your appliance. This chapter shows you how to safely perform the factory restore process.

Note: Data Recovery The factory restore process completely restores your system to its original, factory state. You will lose data and configuration settings. Once started, the factory restore process cannot be undone.

You should only perform a factory restore if directed by a Polycom support technician after all other available solutions have been attempted. The factory restore process deletes all data and configuration settings, and returns the appliance to the software version it was originally shipped with. The factory restore process is permanent and cannot be undone.

Note: Exporting and Importing Data is Not Supported The factory restore process does not support export or import of your data. There is no method of preserving data from an appliance before performing the factory restore, and no method of importing data after the factory restore.

After you have completed the factory restore process, your RealPresence Media Manager appliance may need to be updated to the latest software version.

Warning: Do Not Unplug the Appliance During a Factory Restore Do not turn off or unplug the appliance during the factory restore process. A power failure during the factory restore process can permanently damage the system.

To perform a factory restore: 1 Remove the bezel from the front of the appliance, and connect a local VGA monitor, USB keyboard, and USB mouse.

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Polycom® RealPresence® Media Manager – Appliance Edition Quick Start Guide 2 Load the Factory Restore DVD in the DVD tray.

3 Restart the appliance. 4 While the appliance is booting, press and hold the F11 key until you see the one time BIOS boot menu. 5 Select the DVD as your boot device. The Recovery menu displays. 6 Press the 1 key and then press the Enter key to continue. 7 When you see the prompt, type CONTINUE and then press the Enter key. 8 At the next prompt, type YES and then press the Enter key. The RealPresence Media Manager appliance will start the factory restore process. The process takes several minutes. When completed, your RealPresence Media Manager appliance will be in its original, shipped state.

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Chapter 6: Getting Help For more information about the RealPresence Media Manager software and appliance or other RealPresence products, visit the Polycom Support site, or contact your Polycom representative.

The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

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