Job Description Job Title

Team Leader Licensing Compliance

Branch

Policy, Regulatory and Ethnic Affairs Branch (PREA)

Business Group

Regulatory Services (RS)

Reporting to

Manager Licensing Compliance

Location

Auckland and Wellington

Salary Range

$74,085 - $100,232

Purpose The purpose of the Team Leader Licensing Compliance role is to: 

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Lead and provide day-to-day management to a dedicated Licensing Compliance Team to deliver a robust, comprehensive and consistent approach in assessing Class 3 and Class 4 gambling licence applications, renewals and amendments and ensure suitability for entry and on-going participation in the sector Support the Manager Licensing Compliance in the day-to-day management of the Licensing Compliance Unit and in maintaining appropriate and robust criteria for entry and on-going participation in the sector, thereby contributing to the integrity of the sector

Key Tasks Leadership The Team Leader will be responsible for developing a regionally based high performing Licensing Compliance Team through effective day-to-day leadership, direction and oversight of the team Key tasks  Lead in a manner consistent with the Department’s values by: encouraging the application of best practice / proven licensing and audit/review methods and practices and promoting continuous improvement and innovation; demonstrating a commitment to achieving effective licensing outcomes; proactively working to understand and resolve issues that conflict with Department values and the achievement of successful compliance outcomes  Support the efficient and effective use of Licensing Compliance resources through ensuring a well organised, planned and coordinated approach to licensing and annual licence reviews  Provide clear leadership and direction around day-to-day management of the Team’s work programme ensuring that individual team members are appropriately supported and the Team’s case load is appropriately resourced to deliver timely, quality and robust licensing recommendations and outcomes  Role model active participation in, and commitment to, the implementation of change and organisational development initiatives and contribute to the development, leadership and governance of the Unit Work Programme Management  Work with the Manager Licensing Compliance to develop the annual work programme for the Licensing Compliance Unit and the agreed work programme for the Team in accordance with the strategic objectives of the Gambling Directorate and Regulatory Services

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Allocate resources to licensing and audits/reviews in accordance with the Team’s agreed work programme and in keeping with a well planned, organised and coordinated approach Work with the Manager Licensing Compliance to implement strong best practice licensing and audit/review methods, tools and practices and the application of situation appropriate compliance interventions Ensure the application of effective and efficient licensing systems, processes and practices to achieve licensing outcomes that are based on well informed and thorough assessments and which comply with the relevant legislation, rules and regulations, guidelines and case law Ensure evidence based, thorough, timely and justifiable recommendations around approvals, refusals, suspensions and cancellations of Class 3 and 4 gaming licences Maintain oversight, monitor and report on the progress of the Team’s work programme and individual work plans and ensure licensing applications, renewals and amendments are delivered in a timely manner and in accordance with required quality standards Assess, monitor and report on the risks associated with sector participants and with specific reviews and audits including escalating risks where appropriate and working with senior/ licensing inspectors and the Manager Licensing Compliance to develop and implement effective risk mitigation strategies and interventions

People Management  Apply the Department’s recruitment, induction and development tools to recruit and retain a skilled team of Licensing Inspectors  Develop and maintain a high performing team by effectively implementing the Department’s Performance Planning and Reviewing Framework: setting clear performance expectations and standards; monitoring individual and team performance against standards; providing regular and meaningful feedback; completing performance reviews; recognising high performance; and effectively addressing non-performance  Build licensing and audit/review capability within the Team and the wider Unit by implementing development plans, promoting a continuous learning environment, providing learning opportunities and though effective coaching and mentoring of individual team members  Manage communications and the flow of information to and from the Team so that individual team members are kept informed of and are aligned to Unit, Group, Branch and Departmental initiatives, objectives and priorities  Support positive employee relations by fostering a culture based on mutual respect, collaboration and team work and maintain high levels of employee engagement through effective communications and development of individual team members

Compliance Analysis  Contribute to the identification, collection and sharing of intelligence related to people, events and organisations in the gaming and security sectors and ensure that staff actively collect, collate and disseminate intelligence related information within the Team and across Regulatory Services  Ensure that team members actively collect, collate and disseminate intelligence related information within the Team and across other teams and units  Work with other team leaders and managers to promote effective team work and the sharing of information and intelligence across the Regulatory Services Investigative, Gambling and Casino Compliance teams in order to avoid duplication of effort and maximise the Group’s compliance capability

RemWise ID: 1127 Team Leader Licensing Compliance, Regulatory Services

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Relationship Management and Communications  Build effective relationships within the sector and with stakeholder groups including harm minimisation agencies to appropriately influence compliance and minimise harm  Build effective relationships and manage effective communications sector applicants and participants to appropriately influence and build commitment to best practice compliance  Build effective working relationships with management and staff within the Licensing Compliance Unit and across the wider Gambling Directorate and Regulatory Services Group in order to contribute to a well informed an integrated approach to regulation of the sector Corporate Responsibilities  Use resources responsibly for the benefit of the Group and the Department  Participate in Department, Group and Unit development initiatives  Undertake appropriate professional development; maintain currency of professional expertise in order to maintain or build credibility  Undertake other tasks that the Department may reasonably require  Contribute to the promotion and effective implementation of changes to policy and procedure for the benefit of the Department Health & Safety (for self)  Takes personal responsibility for keeping self free from harm  Follows safe working procedures  Reports incidents promptly  Reports hazards promptly and suggests appropriate remedies  Knows what to do in the event of an emergency  Co-operates in implementing rehabilitation plans Health & Safety (for the team)  Ensure staff are informed of Health and Safety requirements in the workplace, and are adequately trained to carry out their work safely.  Ensure the prompt and accurate reporting, recording and investigation of all workplace incidents and injuries.  Ensure all hazards are promptly assessed for their significance, and managed

Internal Manager Licensing Compliance Staff of Licensing Team Other Licensing Unit staff Other Gambling Directorate managers, team leaders and staff Operational Policy Manager and staff Compliance Analysis Manager and staff RemWise ID: 1127 Team Leader Licensing Compliance, Regulatory Services

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Negotiate with i.e. contracts

Deliver to

Manage/ lead

Inform

Influence

Collaborat e with

Key Relationships and Nature of Interaction

Advise

Key Relationships

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Manager Planning, Correspondence and Capability; Team Leader Official Correspondence Other Regulatory Services managers, team leaders and staff External Minister of Internal Affairs

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Gambling Commission NZ Lotteries Commission Gambling licensees and applicants for licences CGA, NZRB, clubs. Gambling sector interest groups Problem gambling service providers Gambling equipment manufacturers and distributors Enforcement agencies, eg Police. International regulatory agencies

Staff Management Number of direct reports Total number of staff reporting Delegations HR Finance

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5-9 5-9

level E NA

Statutory Delegations – Delegations under the Gambling Act 2003 in accordance with the Regulatory Services Schedule of Delegations

Person Specification Experience  Demonstrated experience in leading and managing successful teams  Proven experience in working in a regulatory and compliance function/role Knowledge  Knowledge and a sound understanding of regulatory and compliance functions and purpose Skills  Ability to interpret legislation and other technical information  Demonstrated ability to plan and organise work programmes and work loads effectively  Demonstrated ability to effectively work with internal and external stakeholders Education and Professional Memberships 

A relevant tertiary qualification is highly desirable and/or practical experience in detailed audit work

Other RemWise ID: 1127 Team Leader Licensing Compliance, Regulatory Services

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The appointee will be subject to police and credit clearance and an appropriate level of security clearance before an appointment is made.

Competencies The Competencies** required for this role consist of both core Departmental and job specific competencies. The core competencies are shown below in italics. Each competency falls within a competency cluster, which are broad themes of skills, behaviours and abilities. . Competency Cluster Integrity Intelligence Edge Emotional Maturity Managing Complexity

Talent to Execute

Positive Energy Managing and Developing People Managing Diverse Relationships Achieves Effectiveness for Mā ori

Competency Integrity and Trust Ethics and Values Learning on the Fly Decision Quality Conflict Management Self Knowledge Composure Problem Solving Managing and Measuring Work Organising Planning Priority Setting Written Communications Perseverance Motivating Others Developing Direct Reports and Others Building Effective Teams Interpersonal Savvy Managing Diversity Effectiveness for Mā ori (Level 3)

*With the exception of Achieves Effectiveness for Māori, the competencies DIA uses are derived from the Competency Sort Cards developed and copyrighted by Lominger Limited, Inc. No part of the Lominger competencies may be used, reproduced or transmitted in any form or by any means, by or to any party outside of The Department of Internal Affairs.

**Competency descriptors can be found on the DIA intranet (1840) or by contacting your hiring manager

RemWise ID: 1127 Team Leader Licensing Compliance, Regulatory Services

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