Pioneer Network 2011 National Conference August 1-4, 2011 Saint Charles Convention Center, St. Charles, Missouri
2011 PIONEER PRESENTING PARTNER
2011 PIONEER STRATEGIC PARTNER
2 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Pioneer Network would like to acknowledge and thank the following sponsors and partners for their very generous support of Pioneer Network and of our 11th National Conference PRESENTING PARTNER
CORNERSTONE
SUSTAINING
STRATEGIC PARTNER
FEATURED ACTS Retirement-Life Communities AHHI/SAGE Foundation of the NAB Hartmann USA: Dignity Continence Solutions Omnicare Pharmacies PHI Providence Senior & Community Services Teresian House Vetter Health Services
EXHIBITING
SUPPORTING
Action Pact Action Pact Development AANAC Attainment Company Coro Health The Eden Alternative EnduraCare Therapy Management The Harloff Company Health Professions Press HomeFree Systems Horty Elving IN2L Kwalu LifeConnect Lutheran Senior Services Piñon Management Planetree Quadriciser Corporation SFCS TRANSFORM – LTC to Households WhisperGlide EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 3
Messages from Megan and Peter Dear Pioneer,
Greetings!
As change agents, we all experience change that we initiate, as well as change that we manage when it “happens.” Managing change has been a major focus of our attention in the past year which started by saying good-bye and good luck to former Executive Director, Bonnie Kantor, who took a new position as Director of the Ohio Department of Aging. Bonnie had a powerful tenure with Pioneer Network catapulting us into the future with sensitivity, passion and grace. I am confident that you will join me in extending my heartfelt thanks.
It is my special pleasure to welcome you to Pioneer Network’s 2011 National Conference.
But as they say, “as one door closes, another door opens” — and I am so pleased to tell you that following an intensive nationwide search, which attracted an astounding number of quality candidates, we have opened our door to Peter Reed, our recently appointed Chief Executive Officer. Peter comes to us having led the Alzheimers Association’s Program Area and nationwide Quality Care Campaign. We are very excited by the infusion of new ideas, energy and passion for creating a better world for elders that Peter brings to Pioneer Network. Please make him feel welcome! The theme of this year’s conference is “Explore, Discover, Change” — an inspiring call to action for us all, no matter where we are on the culture change journey. As you look through this program, I think you will be very impressed with how much there is for us all to explore. If you are a veteran of other Pioneer Network conferences, I know there will be many new things for you to discover. If this is your first conference, my wish for you is that you leave here changed, enriched, energized and committed to making your little corner of the world one where the culture of aging is lifeaffirming, satisfying, humane and meaningful. Best regards,
As the new CEO of Pioneer Network, I am thrilled to have the chance so early in my tenure to meet so many of you whose work I have admired and respected for so long — you who are the leaders in a movement that is nothing short of a revolution to transform institutions, systems and mindsets. No small task! Your drive and determination is contagious. I am here because I share your passion for person-centered care. I am here because I believe that the culture of aging should be life-affirming, satisfying, humane and meaningful. I am here because standing on the sidelines while others do the hard work of culture change is no longer an option. I believe — I know — that is why you are here, too. We have come to St. Charles from many compass points — both points on the map as well as points on the care continuum — to explore new perspectives, to discover new ideas and to change the old ways for new ones. I would add that we have also come to grow…to share…to learn…and to inspire each other in the very best tradition of the Pioneer Network conferences. I know I will leave here inspired to implement what I learn in ways both large and small, being better prepared to carry forward the important work of Pioneer Network. It is unlikely that any of you are shy; so come up and say hello! I look forward to meeting you at one of our exciting plenaries, in the corridor as we move from one concurrent session to another, in a Think Tank Talk, while visiting the Sponsor Gallery and the Solution Shopping Area or just over a cup of coffee. Thank you very much for joining us at our 11th National Conference. I am honored to be in such good company. Sincerely,
Megan Hannan President, Board of Directors Peter Reed Chief Executive Officer
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2011 Schedule at a Glance (as of PRESS DATE) All events held at St Charles Convention Center “SCCC” or Embassy Suites “ES” attached to the convention center. Upper Level or Lobby Level = UL Lower Level =LL *Optional sessions, pre-registration and ticket required
MONDAY, AUGUST 1 7:00 am – 6:30 pm Registration Open 9:00 am – 3:00 pm MDS 3.0 Beyond the Form Workshop * 12:00 pm – 1:00 pm MDS Lunch * 3:30 pm – 5:30 pm Improve with Improv Workshop 6:00 pm – 9:00 pm Shuttles to Saint Charles’ Historic Downtown
Lower Level foyer, SCCC Grand A-C, SCCC-UL North/South Hall, SCCC-LL Grand D, SCCC-UL Parking Lot, SCCC-LL
TUESDAY, AUGUST 2 6:30 am – 6:30 pm Registration Open Lower Level foyer, SCCC 7:00 am – 9:00 am Breakfast Cash Concessions Cafés, SCCC-LL/ES-UL 8:15 am Bus departs for Meredian Village (INT12) * South Parking Lot, SCCC-LL 8:30 am Bus departs:“Dining” Brooking Park (INT13) * South Parking Lot, SCCC-LL 8:30 am – 4:30 pm All Day Intensives * SCCC and ES 11:00 am – 6:00 pm Sponsor Gallery & Solution Shopping Open Foyer & North Hall, SCCC-LL 11:30 am – 1:00 pm Intensives Lunch * North/South Hall, SCCC-LL 5:00 pm – 6:00 pm First Timer’s Welcome Session North/South Hall, SCCC-LL 5:30 pm – 6:15 pm Sign Making for Roll Call of States (and Countries) Foyer by registration, SCCC-LL 5:30 pm – 9:30 pm Shuttles to Saint Charles’ Historic Downtown Parking Lot, SCCC-LL Dinner on own. Shops open until 9:00. Look for prize drawing info in your registration bag. Complimentary shuttles depart SCCC and return to Embassy Suites and Ameristar hotels. WEDNESDAY, AUGUST 3 7:00 am – 7:00 pm Registration Open 7:00 am – 9:00 am Breakfast Cash Concessions 7:00 am – 8:00 am Sign Making for Roll Call of States (and Countries) 7:30 am – 7:00 pm Sponsor Gallery & Solution Shopping Open 8:30 am – 10:00 am Opening Plenary 10:00 am – 11:00 am AM Break – Visit Sponsors 11:00 am – 12:30 pm Concurrent Sessions A 12:30 pm – 2:00 pm Box Lunch – Visit Sponsors 2:00 pm – 3:30 pm Concurrent Sessions B 3:30 pm – 4:00 pm PM Break – Visit Sponsors 4:00 pm – 5:30 pm Concurrent Sessions C 6:00 pm – 10:00 pm Sponsors Social & Networking Reception Explore the Kid in You – DISCOVER Fun Again! THURSDAY, AUGUST 4 7:00 am – 5:30 pm Registration Open 7:00 am – 5:30 pm Luggage Storage for guests of any hotel 7:00 am – 9:00 am Breakfast Cash Concessions 7:30 am – 10:00 am Sponsor Gallery & Solution Shopping Open 8:00 am – 9:30 am Concurrent Sessions D 9:30 am – 10:00 am AM Break – last chance to visit Sponsor Gallery and Solution Shopping 10:00 am – 11:30 am Concurrent Sessions E 11:45 am – 1:30 pm Luncheon Plenary 2:00 pm – 5:00 pm Concurrent Sessions F 3 hours to Explore Further! 3:15 pm – 3:45 pm PM Break 5:00 pm Conference Ends – Safe Travels!
Lower Level foyer - SCCC Cafés, SCCC-LL/ES-UL Foyer by registration, SCCC-LL Foyer & North Hall, SCCC-LL North/South Hall, SCCC-LL Foyer & North Hall, SCCC-LL SCCC and ES North/South Hall, SCCC-LL SCCC and ES Foyer & North Hall, SCCC-LL SCCC and ES North/South Hall and Foyer
Lower Level foyer – SCCC Lower Level foyer - SCCC Cafés, SCCC-LL/ES-UL Foyer & North Hall, SCCC-LL SCCC and ES Foyer & North Hall, SCCC-LL SCCC and ES North/South Hall, SCCC-LL SCCC Foyer, SCCC-LL
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TABLE OF CONTENTS Sponsors and Partners
3
Welcome Messages
4
Our Vision
Schedule at a Glance
5
Our Vision, Mission, Values and Principles
A Culture of Aging that is Life-Affirming, Satisfying, Humane and Meaningful
6
Make the Most of Your Conference Experience
7
Discover… Explore…
8
Conference Features
9
Monday, August 1
11
Tuesday, August 2
12
We recognize our need to create ways of living and working together that are different from the traditional models. Pioneer Network supports models where elders live in open, diverse, caring communities. Pioneers are working for deep system change by both evolutionary and revolutionary means, using Pioneer values and principles as the foundations for change — in-depth change in systems requires change in governmental policy and regulation; change in the individual’s and society’s attitudes toward aging and elders; change in elders’ attitudes towards themselves and their aging; and change in the attitudes and behavior of caregivers toward those for whom they care. We refer to this work as culture change. Our aim is nothing less than transforming the culture of aging in America.
12
Our Mission
13
Pioneer Network advocates and facilitates deep system change and transformation in our culture of aging. To achieve this, we: • Create communication, networking and learning opportunities • Build and support relationships and community • Identify and promote transformations in practice, services, public policy and research • Develop and provide access to resources and leadership
General Conference Information 10
Conference Intensives Wednesday, August 3 Morning Plenary
13
Concurrent Sessions A
14
Concurrent Sessions B
16
Concurrent Sessions C
19
Sponsor Social and Picnic
21
Thursday, August 4
22
Concurrent Sessions D
22
Concurrent Sessions E
25
Luncheon Plenary
27
Concurrent Sessions F
28
Pioneer Network Board of Directors, Staff and Conference Staff
30
Advertisers
31
Shuttle Schedule
32
St. Charles Convention Center Floor Plans
40
6 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Values and Principles • Know each person • Each person can and does make a difference • Relationship is the fundamental building block of a transformed culture • Respond to spirit, as well as mind and body • Risk-taking is a normal part of life • Put person before task • All elders are entitled to self-determination wherever they live • Community is the antidote to institutionalization • Do unto others as you would have them do unto you • Promote the growth and development of all • Shape and use the potential of the environment in all its aspects: physical, organizational, psycho/social/spiritual • Practice self-examination, searching for new creativity and opportunities for doing better • Recognize that culture change and transformation are not destinations but a journey, always a work in progress
Make the Most of Your Conference Experience The Pioneer Network Conference is a great place to meet your peers and colleagues from around the country. Nowhere else will you find so many kindred spirits gathered together for the purpose of advancing the culture change movement. Take advantage of this opportunity to share your experience with others, ask questions and join in discussion.
Here are some helpful tips: 1) Do what our name says — Network! What do our attendees enjoy almost as much as our sessions? Networking with like-minded people from across the country. Don’t be shy, introduce yourself!
6) If this conference is not meeting your needs, don’t just tell your neighbor, tell us. We want to do everything we can to make this a valuable and enjoyable experience for you.
2) Know that all (or almost all) handouts from the concurrent sessions are on your Conference CD that you have received in your bag. So take notes, but know that you already have all handouts on your CD.
7) If you came with a team from your workplace, split up, and go to different sessions. You will have more information to share with your organization!
3) Exchange phone numbers and e-mail addresses with people you meet so that you can stay in touch. 4) Stay comfortable — bring a sweater or jacket to the meeting rooms and events. One person is always freezing and another is burning up, so come layered. 5) Attend the Welcome Session for First-Timers 5:00 pm – 6:00 pm on Tuesday, August 2. You’ll get a little history, tips and the secret to having your best conference experience.
8) Find the Compass Points; explore the conference and you will find Learning Stations with helpful tips for your culture change journey. 9) Visit the Sponsor Gallery and the Solution Shopping on the Lower level of the Saint Charles Convention Center to meet those who support our endeavors and this conference. 10) Have an open mind and heart. Enjoy yourself.
Pioneer Network’s Staff and Board of Directors wish to send our deepest appreciation to Bonnie Kantor-Burman, Sc.D for her years of service as our Executive Director We wish her well as Director of the Ohio Department of Aging and know that the Elders of Ohio will benefit greatly from her passion for creating a better way to age.
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Discover…
Explore…
that we are here to assist you in making your conference experience as good as it can be.
ways to learn more and take home more tools from our Sponsors, Partners, Resources and one another.
Pioneer Network Help Desk
Compass Points
South Foyer, SCCC-LL (next to conference registration)
Compass; [kuhm-pus] Noun. an instrument for determining direction. Verb. to attain or achieve; accomplish; obtain.
This table will be manned (or wo-manned) by a Pioneer Network team member who knows which sessions may be appropriate for you. Are you new to the conference and want specific session about certain topics? Or do you just want more information about Pioneer Network? We CAN help! Come pay us a visit!
First Timer’s Welcome Session Tuesday, August 2, 5:00 pm – 6:00 pm North/South Hall, SCCC-LL
Is this your first Pioneer Network Conference? Join other first-timers in this traditional session. We will share a bit of Pioneer history, help you choose sessions that are right for you, give tips on effective networking and tell you the secrets of getting the most out of this conference. Guides: Rose Marie Fagan, Co-Founder, Pioneer Network Karen Stobbe, Conference Chair, Pioneer Network
Book Mark Our Concurrent Sessions are first come-first seated, so it helps to know which sessions you prefer to attend. Each of you received a book mark in your program book. For planning purposes, write your top two session choices on the back.
8 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Find our four Compass Point Learning Stations. Each will have free tips and ideas to assist you on your culture change journey. Hint: they are North, South, East and West.
Pioneer Network Resources A Tale of Transformation DVD & Workbook, Getting Started, Household Matters: A Good Life ‘Round the Clock and video The Big Uneasy: Katrina’s Unsung Heroes are among the resources we have available for you to purchase at the conference. There will be a staff or board member available for questions about the products. Take home some good books and resources!
Pioneer Networking Definition of network: An extended group of people with similar interests or concerns who interact and remain in informal contact for mutual assistance or support. There are many little spots you can find in the Embassy Suites or in the Convention Center to sit and catch up with an old friend or discuss possibilities with a colleague. If you need a larger space to gather some like-minded attendees together let us know at Registration or the Pioneer Network Help Desk.
Conference Features Downtown Dining and St. Charles Shopping Tuesday, August 2: 5:30 pm – 9:30 pm
Explore the town that was Missouri’s First State Capitol. Saint Charles is a ten-block Nationally-Registered Historic District with old-fashioned brick streets and gaslights. Discover a new restaurant or unique store. Gather for dinner at one of the many local restaurants, including a local brewery and a winery. Shop at a variety of eclectic stores that will stay open just for us! Ride our complimentary Downtown Shuttles as they travel to and from the Convention Center/Embassy Suites, Ameristar Resort & Casino, and Downtown. Don’t forget to take along the St. Charles handout that was in your registration bag. It explains shopping specials and things to do on your free evening out.
Sponsor Social and St. Charles Picnic 6:00 pm – 10:00 pm North/South Hall and Foyer, SCCC-LL
Explore the KID in you… Discover Fun Again! After a long day of sessions and networking, come and unwind with some wonderful food, cash bar, photos, music, and plenty of fun and surprises. We encourage you to take time and visit our Sponsor Gallery and take a walk through the Solution Shopping area. And by popular request, we will end our evening with some dancing!!
Solution Shopping Entrance off the North/South Hall Foyer Inside the North/South Hall
NEW! Solution Shopping was designed for sponsors with products to purchase onsite, or for those offering a conference special for larger items. It’s hard to get those dining room chairs in an overhead. Do you have a Culture Change challenge to overcome or look at differently? Visit with our Solution Shopping sponsors to find helpful answers and new services and products.
Sage Conversations Sage (seyj) –noun 1. a profoundly wise person; a person famed for wisdom. 2. wise through reflection and experience Each Sage has chosen their own topic. They will speak about it for the first 30-45 minutes. For the remaining time participants will have the opportunity to engage with them in active, compelling and thought provoking conversations.
Carly Hellen This I Know To Be True...Perhaps (D14) Thursday, 8:00 am - 9:30 am Windsor Ballroom, Embassy-LL
Author of “Alzheimer’s Disease: Activity Focused Care” — a comprehensive manual of practical and innovative care strategies. Carly is former Director of Alzheimer’s Education at the Wealshire, Lincolnshire, IL and Nursing Home Services Director with Chicago’s Rush Alzheimer’s Disease Center. She is currently retired in Durham, NH, enjoying family, friends and being a “coloring outside the lines” activist.
Debora and Barry Barkan (A14) Wednesday, 11:00 am – 12:30 pm Windsor Ballroom, Embassy-LL
Becoming the Elders of the People: The Path of Conscious Aging for the Greater Good During more than 35 years of joy and struggle as culture change trail blazers, Debby and Barry Barkan have never lost site of their mission to restore the role of elders to our culture. Currently in their work at Live Oak Institute, they are promoting The Pleasure of Your Company Project to bring meaning and relationship to the most isolated people in nursing homes, the Elders’ Guild project that is piloting a chapter-based organization to promote conscious aging for the greater good, and the Alon Chayyim (Live Oak) Project plant culture change in Israeli nursing homes.
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 9
Think Tank Talks Have you ever sat with another person who is on the road of culture change and had an in-depth discussion about one training idea, one challenge or even one word? This is what we will do except with a whole room of people. This is how it will work: • Each Think Tank Talk will have a set topic and a facilitator. • The facilitator will set the stage for the discussion. • We will discuss. • We will not want to end our discussion. • We will walk away with new insight, inspiration and fuel for our next discussion. Come join us and come with an open mind.
Everyday Rebellion (B16) Wednesday 2:00 pm – 3:30 pm Windsor Ballroom, Embassy-LL
The revolution of culture change is underway. But with only a small percentage of long-term care communities engaged in sustained change, how do we facilitate a broader social movement? In this think tank session, participants will be challenged to understand where we are in the life cycle of the culture change revolution; what we need to do next; and to identify ways they, as individuals, can contribute to the movement. Guide: Rose Marie Fagan
The Second Crucible (E15) Thursday, 10:00 am – 11:30 pm Windsor Ballroom, Embassy-LL
The Second Crucible will erupt as the Post War generation crashes into the end of adulthood and begins to grapple with aging and elderhood; the scale of this collision, the speed at which it will unfold and the decisions it will force on young and old alike. Guide: William Thomas
Enter a Prize Drawing SCCC-LL, Foyer
When you visit either the Pioneer Network or the WhisperGlide booth, be sure to write your name on a slip of paper and put in entry box. We will draw two names — the first name drawn will win a WhisperGlide that will be shipped to the community of your choice. The second name we draw will receive a complimentary registration to the 2012 Pioneer Network Conference in Jacksonville, Florida and a wonderful Jacksonville basket of goodies. You must be present at the Luncheon Plenary on Thursday to accept your prize.
Pioneer Quilts Solution Shopping, North Hall SCCC-LL
As you can see, our Pioneer Network logo resembles a quilt square. Since our beginning we have showcased a handmade quilt at our conference. We invite you see our quilts from past conferences and to write a thought or two on this year’s quilt to inspire fellow and future attendees. 10 PIONEER NETWORK 2011 NATIONAL CONFERENCE
General Conference Information Accessibility Pioneer Network is committed to providing equal access for all attendees and their guests. Please see our Registration Desk if you have any questions.
Transportation Pioneer Network’s complimentary Conference Shuttles will run continuously between the St. Charles Convention Center, Ameristar Resort and Casino, August 1-4. In the evenings, August 1-3, our Downtown Shuttle will offer rides from Embassy Suites, Ameristar Resort & Casino and Downtown St. Charles. A shuttle schedule appears on page 32, will be included in your registration tote bag and will be displayed on a sign posted near the Lower Level entrance of the convention center.
Name Badges Your registration name badge is your admission ticket to all sessions, events, and meals. It helps create community when we can all see each other’s names and where we are from! Please wear your badge at all times.
Rings. Whistles. Beeps. Technology devices are prohibited during the conference programs. Please ensure that all devices are turned off or set to vibrate during all sessions, in respect of the guides and your fellow participants.
Concurrent Sessions Sessions are planned to begin and end on time and seating is available on a first-come basis. Signs at session entrances will identify when a session is full. We cannot add more chairs because of fire codes. There will be a Room Monitor in each session. Please let this person know if you need anything.
Handouts/Conference CD Each Conference Intensive will have handouts in its session. All other handouts are on the Conference CD provided in your registration bag. We are very pleased to offer this extra to all of our conference attendees. We know how difficult it is to choose between sessions, so we want you to have all of the handouts at your fingertips.
Monday, August 1 Photo/Video Release
7:00 am – 6:30 pm 9:00 am – 3:00 pm
We use photographs from our past conferences in our promotional materials. By virtue of your attendance, Pioneer Network reserves the right to use your likeness in such materials. And we promise to use your good side.
12:00 pm – 1:00 pm 3:30 pm – 5:30 pm
Continuing Education Credits
* Fee required
Provisions of Continuing Education (CE) credits are available for a separate fee of $30.00. For administrators, an application has been made with the National Accreditation Board for 12 hours for the main conference. There is an addition 6.5 hours for the full conference intensive or 3.5 for the half-day conference intensive. For nurses, an application has been made with the Nursing Continuing Education Committee at the Colorado Nurses Association for 12 hours for the main conference. There is an addition 6.5 hours for the full conference intensive or 3.5 for the half-day conference intensive. The Nursing Continuing Education Committee at the Colorado Nurses Association is accredited as a provider of continuing education in nursing by the American Nurses Credentialing Center’s Commission on Accreditation
6:00 pm – 9:00 pm
Registration Open MDS 3.0 Beyond the Form Workshop * MDS Lunch* Improve with Improv Workshop (free) Downtown Dining Shuttle
Lower Level foyer, SCCC Grand A-C, SCCC-UL North/South Hall, SCCC-LL Grand D, SCCC-UL Embassy Suites/Ameristar
MDS 3.0: Beyond the Form: Maximizing MDS 3.0 to Catalyze High Quality Individualized Care 9:00 am – 3:00 pm, Grand A-C, SCCC-UL
Learn from practitioners who are using the MDS 3.0 to catalyze high performance and accelerate transformation from institutional to individualized care. Presenters will share organizational practices that integrate the MDS 3.0, care planning, and quality improvement into daily care among hands-on care-giving staff. Learn processes for high staff engagement that result in better care outcomes, increased satisfaction among residents, families, and staff, and better reimbursement for services provided. Lead Guides: Cathie Brady and Barbara Frank, B&F Consulting (Separate registration and fee)
For social workers, application has been made with the National Association of Social Workers for 12 hours for the main conference. There is an addition 6.5 hours for the full conference intensive or 3.5 for the half-day conference intensive. For activity professionals, application has been made with the National Certification Council for Activity Professionals for 12 hours for the main conference. There is an addition 6.5 hours for the full conference
Improve with Improv 3:30 pm – 5:30 pm Grand D, SCCC-UL
Flexibility. Courage. Trust. Teamwork. Listening. Adaptability. Acceptance. These are all some of the qualities that it takes to make culture change happen. We will use creativity and improvisational exercises that showcase these qualities to help you and your team to make your journey interactive, supportive and maybe even fun. Audience: Anyone willing to participate. Free with registration Guides: Mondy Carter, Actor, Improviser and Jack of All Trades Karen Stobbe, Conference Chair, Pioneer Network
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Tuesday, August 2
(INT 7)
Beyond Care: Exploring the Glorious Adventure of the Spirit 6:30 am – 6:30 pm 7:00 am – 9:00 am 8:15 am 8:30 am 8:30 am – 4:30 pm 11:00 am – 6:00 pm 11:30 am – 1:00 pm 4:30 pm – 5:00 pm 5:00 pm – 6:00 pm 5:30 pm – 6:15 pm 5:30 pm – 9:30 pm
Registration Open Breakfast Cash Concessions Bus departs for Meridian Village (INT12)* Bus departs: “Dining” Brooking Park (INT13)* All Day Intensives * Sponsor Gallery and Solution Shopping Open Intensives Lunch * INT12 & INT13 buses return First Timer’s Welcome Session Sign Making for Roll Call of States (and Countries) Shuttles to Saint Charles’ Historic Downtown
Lower Level foyer, SCCC Cafés, SCCC-LL/ES-UL South Parking Lot, SCCC-LL South Parking Lot, SCCC-LL
Grand D-1, SCCC-UL (INT 8)
The Realignment of Nurses for Success in Cultural Transformation Grand C, SCCC-UL
SCCC and ES Foyer & North Hall, SCCC-LL
(INT 9)
North/South Hall, SCCC-LL South Parking Lot, SCCC-LL North/South Hall, SCCC-LL Foyer by registration, SCCC-LL
Augusta, Embassy-LL
Parking Lot, SCCC-LL
Conference Intensives Pioneer Network Conference Intensives are a one-day conference in themselves. Experienced guides who can demonstrate with hands-on practical approaches will get to the heart and soul of the subject matter, while giving you the nuts and bolts that you can take home and use immediately. These Intensives are designed especially for YOU — the Pioneer attendee. Be ready for a day of intense interactive learning. (8:30 am – 4:30 pm) (INT 1)
Getting Started Grand A, SCCC-UL (INT 2)
Culture Change: Sustaining the Journey Jr. Ballroom CD, SCCC-LL (INT 3)
Dementia Beyond Drugs: Changing the Culture of Care
Still Called to be Pioneers, Poets and Prophets: Reading the Signs of the Times in an Aging and Ageist Society (INT 10)
Creating An Environment of Safety and Inclusion for LGBT Older Adults Room 101, SCCC-LL (INT 11)
Psychosocial Assessment in the Age of Culture Change: Getting to Know Your Residents Room 104/105, SCCC-LL (INT 12)
Living and Working in Households: A Site Visit to Meridian Village NOTE: This session will be at another site, Meridian Village which is 35 miles from St. Charles. Bus departs at 8:15 am from the South Parking Lot, SCCC-LL (INT 13)
Dining With Friends: An Innovative Approach to Dining for People with Dementia NOTE: This session will be at another site, Brooking Park, in order to use their dining room. Bus departs at 8:30 am from the South Parking Lot, SCCC-LL
Jr. Ballroom AB, SCCC-LL
First Timer’s Welcome Session
(INT 4)
5:00 pm – 6:00 pm North/South Hall, SCCC-LL
When Renovation Isn’t Possible: Culture Change in the Traditional Environment Grand D 2&3, SCCC-UL (INT 5)
Leadership: What You Do Matters Grand B, SCCC-UL (INT 6)
A Meaningful Day Windsor Ballroom, Embassy-LL
12 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Is this your first Pioneer Network Conference? Join other first-timers in this traditional session. We will share a bit of Pioneer history, help you choose sessions that are right for you, give tips on effective networking and tell you the secrets of getting the most out of this conference. Guides: Rose Marie Fagan, Co-Founder, Pioneer Network Karen Stobbe, Conference Chair, Pioneer Network
Sign Making for Roll Call of States (and Countries) Tuesday, 5:30 pm – 6:15 pm Foyer by registration, SCCC-LL
The Roll Call at the Morning Plenary is a tradition at a Pioneer Network Conference. Each state has its own unique way of celebrating its presence. We have had original songs, rhyming cheers and a single person yelling, “Yahoo!” We have had a Mardi Gras parade including beads, sunglasses and beach balls and even lobsters from Maine. Join us! If you need a sign, we provide the supplies — you supply the creativity and spirit!
Wednesday, August 3 7:00 am – 7:00 pm 7:00 am – 9:00 am 7:00 am – 8:00 am
Registration Open Breakfast Cash Concessions Sign Making for Roll Call of States (and Countries) 7:30 am – 7:00 pm Sponsor Gallery and Solution Shopping Open 8:30 am – 10:00 am Morning Plenary 10:00 am - 11:00 am AM Break - Visit Sponsors 11:00 am – 12:30 pm Concurrent Sessions A 12:30 pm – 2:00 pm Box Lunch – Visit Sponsors 2:00 pm – 3:30 pm Concurrent Sessions B 3:30 pm – 4:00 pm PM Break – Visit Sponsors 4:00 pm – 5:30 pm Concurrent Sessions C 6:00 pm – 10:00 pm Sponsor Social and St. Charles Picnic
Lower Level foyer - SCCC Cafés, SCCC-LL/ES-UL Foyer by registration, SCCC-LL Foyer & North Hall, SCCC-LL North/South Hall, SCCC-LL Foyer & North Hall, SCCC-LL SCCC and ES North/South Hall, SCCC-LL SCCC and ES Foyer & North Hall, SCCC-LL SCCC and ES North/South Hall and Foyer
Sign Making for Roll Call of States (and Countries) 7:00 am – 8:00 am, Foyer by registration, SCCC-LL
The Roll Call at the Morning Plenary is a tradition at a Pioneer Network Conference. Each state has its own unique way of celebrating its presence. We have had original songs, rhyming cheers and a single person yelling, “Yahoo!” We have had a Mardi Gras parade including beads, sunglasses and beach balls and even lobsters from Maine. Join us! If you need a sign, we provide the supplies — you supply the creativity and spirit!
Morning Plenary 8:30 am – 10:00 am, North/South Hall, SCCC-LL
Downtown Dining and St. Charles Shopping Tuesday, 5:30 pm – 9:30 pm
Take our complimentary shuttle from the Conference Center, the Ameristar Hotel or the Fairfield Inn, to the tenblock Nationally Registered Historic District with its brick streets, gaslights and explore the town that was Missouri’s First State Capitol. Shop in one of the interesting eclectic shops and then have dinner at one of the many local restaurants, which include a local brewery and a winery. Look for prize drawing information and a listing of shops and restaurants in your registration bag! Shuttles to Saint Charles’ Historic Downtown leave from Parking Lot, SCCC-LL and will run until 9:30 pm
Our Morning Plenary is designed to energize your mind and soul as we continue our conference with two days of concurrent sessions. We will have our traditional Roll Call of States and then will be convened with the words of co-founder Carter Catlett Williams.
EXPLORE… the power of poetry. Gary Glazner founded the Alzheimer’s Poetry Project and has discovered how to relate to elders through the spoken word and verse. DISCOVER… the leader within YOU who knows that people matter most. David Farrell will speak about the personcentered approach to leadership that offers proven, practical strategies to engage the staff, improve care, and achieve high performance. CHANGE… Meet Peter Reed, the new CEO of Pioneer Network, who will infuse the network with new energy and continue the drive towards a better world for elders. While the leadership has changed, the mission and commitment remains firm.
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 13
WEDNESDAY
Visit with our Sponsors 10:00 am – 11:00 am, Foyer & North Hall, SCCC-LL
Use this hour to visit with our Sponsors… introduce yourself and, find out what services and goods are in the Solution Shopping hall, purchase a book and get an autograph from our Conference Authors at the Book Signing area.
Our Concurrent Sessions Pioneer Network’s 11th National Conference offers more than 90 individual sessions, presented by a diverse group of expert guides; including professors, consultants, regulators, CEOs, direct care workers and those who are “walking the walk” every single day. Our Concurrent Session space is on a first-come, first-seated basis. All sessions are in the Saint Charles Conference Center (SCCC) unless indicated.
Concurrent Sessions A: WEDNESDAY, AUGUST 3, 11:00 AM - 12:30 AM (A1)
Culture Change and Preventing Pressure Ulcers: Advancing Excellence and Culture Change go Hand in Hand Grand A, SCCC-UL
With Culture Change, direct care partners can play a vital role in preventing pressure ulcers. This session will provide information on how the goals of the Advancing Excellence in American Nursing Homes Campaign are intertwined with the principles of culture change. If you truly want to have positive outcomes in resident care you need to know and understand the person. Mary Powell, Nebraska LANE for Advancing Excellence In American Nursing Homes Susan Mucha, Nebraska LANE for Advancing Excellence In American Nursing Homes (A2)
Bringing Balance to Mind & Body Room 104/105, SCCC-LL
Pick up some easy-to-use exercises for relaxation and rejuvenation purposes. Good for you personally and professionally. Depression and anxiety are common in older adults. Integration of bodily movements and breathing patterns can often provide peace-of-mind. It improves body awareness also. This is an interactive workshop covering the basics of mind and body exercises (e.g. chair yoga, easy tai chi, guided relaxation, etc.). Nikki Carrion, FitXpress LLC
14 PIONEER NETWORK 2011 NATIONAL CONFERENCE
(A3)
Explore, Discover and Change Workplace Practices for Successful Culture Change Grand C, SCCC-UL
Learn how to develop employee skill sets for impressive workplace outcomes. Person Directed Care improves the quality of life for residents in long-term care communities. However, a person-centered culture can continue to create a better place to work and live for everyone. Guides Susan Marsico, HCF Management Inc Tara Sibert, Briarwood Village (A4)
Going the Distance: Moving Through the Three Stages of Culture Change with Vision and Purpose Jr. Ballroom C, SCCC-LL
No matter where you are on your culture change journey, focused awareness of the three stages of culture change is the key to your success. Session content will highlight the value of investing in personal transformation from a business perspective. We will show effective organizational transformation relies on a systematic approach of identifying what milestones need to be reached. We will also introduce a thoughtful pre-design process for physical transformation that can maximize the strides you’ve made while honoring your commitment to lasting change. The speakers will discuss how to best facilitate the development of each stage. Steve LeMoine, Westminster Thurber Community Emi Kiyota, Ibasho (A5)
One House Becomes Two: The Result...Deep Systems Changes and Increased Quality of Life for All! Grand B, SCCC-UL
Oregon House was struggling with team synergy, broken systems and most importantly, a high acuity level. This caused hours of overtime and stress. With learning circles, surveys and team building exercises, deep systems changes were achieved. Oregon House was able to reduce overtime expenditures, reorganize staffing patterns, alter procedures and ultimately improve the quality of life for the twentysix residents and team members. Ethel Caldwell, Landis Homes Amy Fager, Institute for Caregiver Education Panel: Danine Bitting, Katelyn Hoover and Melanie Martin
(A9)
Design of Public Spaces for Elders
Regulatory Change and Culture Change: Working Together
Room 102, SCCC-LL
Hearing loss, vision loss and arthritis: As we age, our bodies and minds change, and our surroundings must change with them. The environment we live in can affect our ability to heal and stay healthy. This session will look at the design of common areas and public spaces in continuing care. Our communities should be spaces that are open and interesting but uncomplicated. If designed properly these spaces help wellness and healing. David Minnigan, Earl Swensson Associates, Inc. (A7)
Jr. Ballroom A, SCCC-LL
Regulations are often cited as either a real or perceived barrier to culture change. Since 2004, the Rothschild Foundation has worked to build bridges of understanding with the regulatory community around the country, in order to craft regulations more supportive of self-directed, relationship-based care. Learn how several national task forces are actively working on a number of initiatives to help create a regulatory environment more strongly supportive of culture change. Join in a discussion of potential future regulatory initiatives.
Working Together To Make Their Dream a Reality: The Jewish Home and The Green House Project
Robert Mayer, Rothschild Foundation Maggie Calkins, IDEAS Institute
Room 103, SCCC-LL
(A10)
For 10 years the leadership of Jewish Home has involved the whole organization, including the labor union that represents the majority of the staff, in a journey to develop its vision. Jewish Home Lifecare, Manhattan Division, is going to build a real home for elders to replace its existing 514 bed, 40-year-old urban facility. Jewish Home Lifecare and their Union representative will explain how they have collaborated to insure that everyone’s voice is being heard in the planning process. Participants will learn strategies and techniques used to engage staff to reach a consensus. We will be presenting the principles of “servant leadership” which are being practiced at Jewish Home.
The MDS 3.0, Recreation, and Culture Change Connections
Jay Sackman, Jay M Sackman Consulting Services LLC Marie Rosenthal, Jewish Home Lifecare Panel: Noel Auld, Miriam Levi and Scott White
Grand D-3, SCCC-UL
With the MDS 3.0 you can move to improved care plans, collaboration, and culture change. The federal Minimum Data Set (MDS 3.0), the mandatory assessment tool for US nursing homes, has created profound waves of change. Learn how the four integral resident interviews support Culture Change. The MDS 3.0 holds potential to propel culture change and person-directed care principles. Emphasis will be placed how the MDS 3.0 can be used continually to promote interdisciplinary communication and person-directed care. Michele Nolta, Recreation Therapy Consultants Bonnie Jacobs, Skilled Healthcare
(A8)
(A11)
Problem-solving Business Methods led by Residents: A Case Study
A Kindergarten Classroom in a Skilled Nursing Community
Jr. Ballroom D, SCCC, LL
Grand D-2, SCCC-UL
This resident-led initiative involved 20% of the campus population as workshop participants, drawing both residents and staff from all levels of this mid-size CCRC. Roughly 100 recommendations emerged from 18 workshop sessions. The origin, evolution and outcomes of the initiative will be described. Using audience volunteers, a mock workshop session will demonstrate the key method. Two board members and the CEO will evaluate the initiative and its impact.
This session will cover how a full-time public school kindergarten classroom was created inside a skilled nursing facility. This unique intergenerational program provides purpose and energy to the elders. It provides encouragement, acceptance and affirmation to the students. It is a natural marriage, which could take place in any facility. It is a life-changer. Monte Coffman, Health Management of Kansas, Inc.
Robert Sherwood, (Resident) Shenandoah Valley Westminster-Canterbury Gloria Shiley, Shenandoah Valley Westminster-Canterbury Panel: Terry Sinclair and Sara Stern, Board of Trustees, Shenandoah Valley Westminster-Canterbury EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 15
WEDNESDAY
(A6)
WEDNESDAY
(A12)
The Evidence-Base for Culture Change: An Overview and Reflections on Research in Person-Directed Care Grand D-1, SCCC, UL
This session will explore the state of the science of culture change and person-directed care. Leading senior researchers including Philip Sloane, Barbara Bowers and Christine Mueller will provide insight and reflections by highlighting challenges and outcomes of past and future research projects including ground-breaking work in dementia care, alternative models of culture change provision, staffing and clinical leadership. The future of culture change research will also be discussed with pragmatic recommendations to further the research agenda. Moderator: Amy Elliot, Pioneer Network Christine Mueller, University of Minnesota Philip Sloane, University of North Carolina Barbara Bowers, University of Wisconsin-Madison (A13)
Relationship Centered and Experiential Training in Nonverbal Communication Jr. Ballroom B, SCCC-LL
This workshop will introduce a model of relationshipcentered and experiential training in nonverbal communication for caregivers of people with dementia. Training methods piloted at Friends Village, Woodstown, New Jersey will be demonstrated and basic elements of nonverbal communication identified. Participants will practice elements of nonverbal communication and discuss their applications to nursing. A panel (social worker, activities person and nurse assistant) will describe the effects and challenges of the training and how they relate to persons with dementia. Donna Newman-Bluestein, Moving with Elders Meg Chang, Center for Comprehensive Care, St. Luke’sRoosevelt Hospital
Concurrent Sessions B: WEDNESDAY, AUGUST 3, 2:00 PM - 3:30 PM (B1)
Falling into Culture Change: A Blueprint for a Fall Prevention Program Grand A, SCCC-UL
In 2008 Empira received funding from MN Department of Human Services to develop a program to prevent and reduce resident falls in fifteen SNFs. Empira’s fall prevention program is an amalgam of nationally recognized evidencebased, fall prevention practices. It incorporates practical applications from numerous research studies. Now in their program’s third year, Empira facilities have collectively achieved a 20% reduction in the prevalence of resident falls and significant reductions in the number of repeated falls. These are the results of a residents directed approach to care. We will provide participants with the tools to achieve similar outcomes. Sue Ann Guildermann, Empira, Inc Cindy Morris, Eden Prairie (B2)
Model of Care: How Do You Measure Your Success? Outcome Comparisons of Two Campuses, Old and New
(A14)
Jr. Ballroom A, SCCC-LL
Sage Conversation (for more info see page 9)
In 2009, Hebrew Rehabilitation Center transferred 176 out of 625 residents to a new facility that embraced the neighborhood approach. The leadership adopted the concept of the new model of care across both sites despite the differences in the physical environments. To pursue Culture Change, it was necessary for us to refine various established models. Six key elements were adapted to meet the needs of the two different campuses. Metrics were defined in collaboration with Quality and the Institute for Aging Research Center. We will review the six elements and discuss how we measured our effectiveness from a variety of means.
Windsor Ballroom, Embassy-LL
Becoming the Elders of the People: The Path of Conscious Aging for the Greater Good During more than 35 years of joy and struggle as culture change trail blazers, Debby and Barry Barkan have never lost site of their mission to restore the role of elders to our culture. Currently in their work at Live Oak Institute, they are promoting The Pleasure of Your Company Project to bring meaning and relationship to the most isolated people in nursing homes, the Elders’ Guild project that is piloting a chapter-based organization to promote conscious aging for the greater good, and the Alon Chayyim (Live Oak) Project plant culture change in Israeli nursing homes. Debora and Barry Barkan 16 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Patricia Leddy, Hebrew SeniorLife Panel: Ann Lynch, Mary Miller and Anne Thomas
Teresian House Pledge in Action Sustaining Culture Change Grand C, SCCC-UL
Using power point and video clips, participants will view each part of the Teresian House Pledge and see how we carry it out. Attendees will see the value of a pledgedriven view of culture change and see how to promote sustainability of culture change. It addresses how we have sustained culture change for 11 years. Colleen Foro, Teresian House (B4)
A New Learning Culture for Healthcare: Moving Beyond Continuing Educational Credits! Grand D-2, SCCC-UL
Join your healthcare peers as we revolutionize the industry’s learning culture! We will explore three concepts. First, we’ll examine who your “leader-teachers” are and what comprises their teaching principles/methods. Next, we’ll focus on how you can create a sustainable healthcare learning culture. Finally, we’ll discuss the strategic application and utilization of learning technology as a tool for the healthcare leaderteacher. Dr. Joe Barimo, Signature HealthCARE (B5)
The Quality of Life Structured Resident Interview and Care Planning System: From Research to Implementation Grand D-3, SCCC-UL
This session will cover all components of the Quality of Life Structured Resident Interview (QoL.SRI) Assessment and Care Plan System. Designed to work in any nursing home, it is MDS 3.0 compatible and compatible with all Federal and State Regulatory requirements. Resident outcomes from the randomized trial will be presented, as well as the impact of the trial on facility staff. Participants will also learn how to implement the system into their own facility. Howard Degenholtz, University of Pittsburgh (B6)
awakened to this environmental issue and have discovered modest changes can create a noticeable decrease in stress for both residents and staff. This session will provide you tools for a more inviting and less stressful environment. Marguerite McLaughlin, Quality Partners of Rhode Island (B7)
Through the Looking Glass: Employees living the life of the Residents Jr. Ballroom D, SCCC-LL
Employees of Aviston Countryside Manor participated in a contest where they were asked to move into the nursing home and live as residents. Four employees of Aviston Countryside Manor participated in a contest, “Through the Looking Glass.” The employees were given a diagnosis when the moved in and they were required to play out that diagnosis their entire stay. The contestants slept in the same rooms, ate the same foods and endured simulated physical and mental challenges similar to what nursing home residents endure. The person that stayed the longest won $500. These contestants gained a new perspective and developed compassion by being on the other side of the door. Leslie Pedtke, Aviston Countryside Manor (B8)
Embracing Elderhood: Building Intergenerational Relationships Through Life Story in Nebraska Room 103, SCCC-LL
This session highlights the power of story as a catalyst for changing perceptions of aging and deepening relationships across communities. A 2011 initiative paired 36 Nebraska Elders, living both in nursing homes and in the broader community, with young volunteers. For the purpose of capturing the Elders’ legacies, the volunteers were educated in person-directed concepts via The Eden Alternative Principles. Project successes and challenges will be revealed through qualitative data and implementation details, with an eye for key ingredients and the different potential stakeholders. Tamara Scheil, Fairview Manor Laura Beck, The Eden Alternative
Environments that Foster Peace and Comfort: Reducing Noise in Our Settings Jr. Ballroom C, SCCC-LL
Imagine being in a setting that never allows for a sense of peace or solace. The noise level in a traditional nursing home can lead to many negative outcomes including a sense of chaos and combativeness. Several homes have
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 17
WEDNESDAY
(B3)
WEDNESDAY
(B9)
(B12)
Using the Advancing Excellence Campaign Tools to Promote Culture Change in Your Nursing Home
Activating Person-Centered Practices Across the Continuum of Care
Room 104/105, SCCC-LL
Working to apply person-centered concepts to the transitions of care is an important extension of any culture change initiative. Almost one-fifth of discharged Medicare beneficiaries were re-hospitalized within 30 days. Would that be true if those transitions of care were person-centered? At this session, participants will explore a patient-centered transition experience through the use of a portable electronic health record, centered on the “How’s Your Health?” survey tool. Participants will learn how this technology is integrated with a “Care Partner” or coach with the goal of improving patient/resident.
Operationalize and monitor the quality of your culture change efforts. The Advancing Excellence in America’s Nursing Homes Campaign has eight identified quality improvement goals specific to nursing homes. This session will focus on how the Campaign resources and tools can help you. Each tool will be reviewed with a special focus on the Staff Turnover and Consistent Assignment tools and resources. Tammy Rolfe, Advancing Excellence in America’s Nursing Homes Carol Benner, Advancing Excellence in America’s Nursing Homes (B10)
Lessons from China: Culture Creation and Integration vs. Culture Change Augusta, Embassy-LL
Developing SNFs in China provides learning experiences that can benefit U.S. long-term care organizations. Instead of changing the culture and living/working environment of an existing organization in an established field (as in the U.S.), in China we are creating both from scratch. In addition, the societal expectation for families to care for elders has become difficult because of the rapidly growing gap between the cultures of the children and their parents. Therefore, designing the setting and operations requires integrating the cultures of both in order to satisfy the children who will pay and provide their parents a life of meaningful relationships David Green, China Senior Care, Inc Diane Heliker, China Senior Care, Inc
Jr. Ballroom B, SCCC-LL
Heidi Gil, Planetree (B13)
Bringing Exceptional End-of-Life Care into Nursing Homes Grand D-1, SCCC-UL
The CARE Recommendations combine culture change principles and strategies with turn-key practices for practical implementation. This session explores ways to honor resident choice at the end of life, and also supports and educates family members. This prepares them for their loved one’s death and replaces interventions that prolong suffering with ones that provide comfort and honor the human spirit. Jocelyn Montgomery, California Association of Health Facilities Judy Citko, Coalition for Compassionate Care of California (B14)
The New Negative Outcome from Not Honoring Choice Grand B, SCCC-UL
(B11)
Culture Change in the Aging Network Room 101, SCCC-LL
Our session will present information on person-centered planning in the aging network’s service system and how this supports culture change. We will include survey results and present various types of CD programs, as well as quality and satisfaction results from those programs. You’ll be supplied with research on core competencies needed by intake workers and case managers to support personcentered planning. Linda Velgouse, Administration on Aging/US DHHS
18 PIONEER NETWORK 2011 NATIONAL CONFERENCE
The “new negative outcome” — have you thought about it? Having choice and control creates positive outcomes just as not having them creates negative ones. Not many are talking about this side of not honoring people’s choices yet several federal CMS regulations require it while research shows and we just intuitively know that being able to make choice is better, healthier. Come think about “do no harm,” “the right to folly” and “the reasonable person concept” while we all try to prevent yet another form of unintended harm. Carmen Bowman, Edu-Catering
WEDNESDAY, AUGUSTA 3, 4:00 PM - 5:30 PM (C1)
Embracing Resident Choice, Letting Go of Fear Jr. Ballroom D, SCCC-LL
Fear and risk, as they are currently embedded in nursing home culture, present barriers to resident freedom of choice. Re-framing staff responsibilities in terms of resident goals rather than regulatory compliance will be discussed. Participants will work in small groups to respond to case studies on resident decision-making. We will write sample nursing policies that balance resident choice with regulatory demands and perceived risk to the institution. Kathryn Anderson, Providence Mount St. Vincent (B15)
The Genesis Employee Foundation Model: Creating and Sustaining a Non-Profit Foundation to Support Your Employees Through Hardships Room 102, SCCC-LL
Explore how your organization can found a non-profit, 501 (c) (3) organization that can support employees with financial grants and education support and outsourcing. Walk through the Genesis Employee Foundation model to learn about establishing charitable status through the IRS, creating a charter, building a Board of Directors, establishing a Voting Committee and grant guidelines process and fundraising internally and externally. Victoria Valton, Genesis HealthCare/Genesis Employee Foundation Karen Halsted, Genesis HealthCare/Genesis Employee Foundation (B16)
Think Tank Talk: Everyday Rebellion Windsor Ballroom, Embassy-LL
The revolution of culture change is underway. But with only a small percentage of long-term care communities engaged in sustained change, how do we facilitate a broader social movement? In this think tank session, participants will be challenged to understand where we are in the life cycle of the culture change revolution; what we need to do next; and to identify ways they, as individuals, can contribute to the movement. Guide: Rose Marie Fagan, Pioneer Network Co-Founder & Consultant
(C2)
How to Bypass That Institutional Med Pass! Grand B, SCCC-UL
This session will enable participants to initiate a personcentered medication administration system. We will show you step by step, how to start a person-centered medication pass. Also documentation techniques and compliance with state and federal regulations will be revealed. Julie Palmer, ACTS Retirement-Life Communities, Inc Peggy Brenner, ACTS Retirement-Life Communities, Inc (C3)
Top 5 Things Overlooked in Creating Culture Change Environments Grand C, SCCC-UL
This is an interactive session evaluating how design can support and engage residents and staff — introducing innovative ways to take advantage of both the environment and good programming to encourage participation and in a wide variety of spaces, places and activities. Elizabeth (Betsy) Brawley, Design Concepts Unlimited John Shoesmith, Mithun (C4)
How Do We Get Dining From Here to There? Jr. Ballroom B, SCCC-LL
Meal delivery systems are transforming…are you wondering: how can we tackle this? Here the kitchen is part of a facility, and there it is the heart of home. Our presentation will show you what is important when making the move to from here to there. We will cover the steps needed to EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 19
WEDNESDAY
Concurrent Sessions C:
WEDNESDAY
implement liberalization of diets, develop the educational sessions for safe food handling and delivery, define a plan of action for implementing decentralized preparation and dining, and review budgetary processes to maintain cost control. Theresa Perry, ACTS Retirement-Life Communities Panel: Barbara Chappetta, Matthew Elliot and Mary Herrstrom (C5)
We’re from Washington and We’re Here to Help — Really! Room 104/105, SCCC-LL
Representatives of several federal agencies and departments concerned about improving quality and advancing culture change in long-term care settings for the benefit of those who live and work there will share information about current initiatives. By exposing attendees to these activities, it is hoped that they will have a broader awareness of resources being created and in the public domain to support their journeys and an understanding of ways they might engage with federal policy-makers. Ruta Kadonoff, US Dept of Health & Human Services/ASPE Karen Schoeneman, Centers for Medicare & Medicaid Services Christa Hojlo, Department of Veterans Affairs Becky A. Kurtz, Office of Long-Term Care Ombudsman Programs
(C8)
Person Directed Care Planning: Keeping it Simple and Real Jr. Ballroom A, SCCC-LL
Participants will discover the evolution of care planning, from the medical model to narrative care plans that tell caregivers about the person’s view of a life worth living. Gain knowledge on how to create person-directed narrative care plans with measurable realistic goals that reflect the wishes of the person. Participants will be able to distinguish between medical jargon so common in care plans today and “real English.” Karen Craig, GERTI Linda Kettles, Evergreen Living Innovations, Inc (C9)
Creating Home, A Typical Day in the Life of a Garden Spot Village Skilled Nursing Household Grand D-1, SCCC-UL
Get a glimpse into everything that goes into creating home for our residents. We will be focusing on everything that occurs within the households to create that sense of home. We are planning on examining a day in the life of our residents from arising in the morning to retiring in the evening. Additionally we will delve into traditions and holidays in the households.
(C6)
Rebecca Weber, Garden Spot Village
Funding Culture Change: Getting Grants to Transform Your Organization
(C10)
Room 101, SCCC-LL
This session will provide participants with strategies to help them identify potential funding sources for the change process. Discover tools to help you create competitive, outcome-based proposals and grant applications. Also you will be introduced to grant management systems required after you successfully receive your grant. Kate Stoddard, Alzheimer’s Resource Center of CT (C7)
Intrapreneurship, Development and Implementation of Innovation within Your Company Augusta, Embassy-LL
What is Intrapreneurship? This session will help leaders engage staff to solve problems. Intrapreneurship helps your staff think creatively, and leverage external resources to improve quality of life and quality of care for the residents. John Reinhart, Signature HealthCARE Angela McAllister, Signature HealthCARE 20 PIONEER NETWORK 2011 NATIONAL CONFERENCE
A Meaningful Life — A Service Based Approach Jr. Ballroom C, SCCC-LL
Our residents have started their own non-profit business “Helping Hands Handmade Soap.” Alma Mazman, our 93 year old resident council president, is the signer on the account. We have approximately 50 residents involved in making soap with hand water-colored wrappers and selling the soap at the local farmer’s market. They take the money they make and purchase food, prepare the food (cut up the potatoes, mix up the meatloaf etc.), and serve the food (in their wheelchairs) at the Maxine Lewis Homeless Shelter. They feed approximately 125-150 men, women and children every month. Matthew Lysobey, Mission View Health Center/ Compass Health Inc.
Moving from Department to Team: Piñon’s Neighborhood Guide Project Grand D-2, SCCC-UL
The most difficult work of deep, sustainable cultural transformation is the organizational redesign of our longterm care communities. Neighborhood Guides, or N.G.s, are administrators or managers who act as the mentors, educators, and coaches for cross-functional, cross-department neighborhood teams. Our guides will introduce an exciting project designed to develop capacity within five of Pinon’s long-term care communities for the growth of empowered teams. Learn about this exciting project and its outcomes.
Rule takes on new meaning as a result of this personal account of Kareen’s work and friendship with Emilou. Participants go away with a greater propensity toward compassion, charity, and creativity; geared to improve quality of life for their clients and themselves. Kareen King, Founder of The Golden Experience (C14)
Leading the Way to Active Living Grand D-3, SCCC-UL
Nancy Fox, Pinon Management Evy Cugelman, Piñon Management Panel members: Stacey Love, Randy McNees, Holly Raymer, Jennie Rutledge, Marie Stern and Carmen Taylor
Regardless of what stage of culture change implementation your community is in, a key question exists: is the environment positive and uplifting…especially for those who have dementia? The need for dignity and inclusion can be met in any care community regardless of access to financial resources or staff numbers. We will show vivid examples of Active Living in places many would not consider possible.
(C12)
Mary Sharp, The Edcon Group Rachel Kail, The Edcon Group
Mouth Care Matters: Providing Oral Hygiene Care Without a Battle Grand A, SCCC-UL
In a workshop format, we will seek to prepare participants to approach oral hygiene care differently and more comprehensively. We will: (a) present scientific evidence behind the use of specific products that have been proven to reduce gingival inflammation and prevent tooth decay; (b) demonstrate proper oral care techniques using these products; (c) demonstrate (using video examples) how to address common behavioral challenges in care provision and (d) provide guidelines for organizing better oral care at the facility level. Philip Sloane, Geriatrician Ann Louise Barrick, Psychologist Clara Alston, Nursing Assistant / Oral Care Aide Wanda Bobbitt-Terry, Nursing Assistant / Oral Care Aide Patricia Poole, Dental Hygienist Sheryl Zimmerman, Health Services Researcher (C13)
Finding Emilou: A Concert Windsor, Embassy-LL
Beyond the most unlikely landscape, there lies an immeasurable treasure. Emilou, an 89-year-old woman who was a Polio survivor and lived with symptoms of dementia for many years, was considered by some to be the stereotypical nursing home shouter. Through storytelling and original song, Kareen King, MA, RDT, illustrates several important life lessons she has learned from someone who might otherwise be deemed useless at first glance. The Golden
Sponsor Social and St. Charles Picnic 6:00 pm – 10:00 pm North/South Hall and Foyer
After a long day of sessions, come and unwind at our Sponsor Social as you sip some lemonade or a drink of your choice. We encourage you to take time and visit our Sponsor Gallery and take a walk through the Solution Shopping. You may need to explore to discover where all the evening’s treats are. We want to have fun, socialize and network. We know our attendees love to get a picture as a memento of your time at the Conference, so we will be supplying plenty of spots to grab a few colleagues or new friends to snap a few pictures. (We encourage you to bring your camera too) And by popular request, we will end our evening with some dancing!!
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 21
WEDNESDAY
(C11)
Thursday, August 4 7:00 am – 5:30 pm 7:00 am – 5:30 pm
Registration Open Lower Level foyer - SCCC Luggage Storage for Lower Level foyer - SCCC guests of any hotel 7:00 am – 9:00 am Breakfast Cash Concessions Cafés, SCCC-LL/ES-UL 7:30 am – 10:00 am Sponsor Gallery and Foyer & North Hall, SCCC-LL Solution Shopping Open 8:00 am – 9:30 am Concurrent Sessions D SCCC and ES 9:30 am – 10:00 am AM Break – Foyer & North Hall, SCCC-LL last chance to visit Sponsors 10:00 am – 11:30 am Concurrent Sessions E SCCC and ES 11:45 am – 1:30 pm Luncheon Plenary North/South Hall, SCCC-LL 2:00 pm – 5:00 pm Concurrent Sessions F SCCC 3 hours to Explore Further! 3:15 pm – 3:45 pm PM Break Foyer, SCCC-LL 5:00 pm Conference Ends – Safe Travels!
Sponsor Gallery and Solution Shopping Open Foyer & North Hall, SCCC-LL, 7:30 am - 10:00 am
This is your last chance to meet and talk with our Sponsors and to make any purchases or pick up helpful information from our Solution Shopping area. It will be closed after 10:00 am.
Concurrent Sessions D: THURSDAY, AUGUST 4, 8:00 AM - 9:30 AM
learning experiences for high school and middle school students. This session will demonstrate how innovative senior living communities throughout the United States have utilized technology as a tool to enrich the lives of the elders they serve as well as younger adults in the community. You’ll learn about the experience through the eyes of an articulate 17 year old. Jack York, It’s Never 2 Late (D3)
The Approachable Leader: Unlocking Your Organization’s Potential for Culture Change Grand C, SCCC-UL
For deep and durable culture change, leaders, managers and supervisors need to be approachable to each other, to their staff and to those for whom they care. This is essential for an organization to mobilize the skills, hearts and knowledge of their employees. This happens in an environment where staff and residents feel safe to speak up and are confident about being truly heard. Only then can issues be addressed in timely and meaningful way. In order to be approachable, leaders need to develop their self-awareness, self-management and enhance their communication skills. Kathy McCollett, PHI Cean Eppelheimer, PHI
(D1)
(D4)
Pop Culture Change!
The Power of Music: Therapeutic Uses and Benefits of Individualized Music and Spiritual Programs
Grand A, SCCC-UL
The Middlewoods properties have found an effective way to engage staff with pop culture; examples being the movie “Up” and the book “As We Are Now.” In-services designed around books and movies have inspired our staff to become fully engaged in person-centered care and Culture Change. Elizabeth Schave-Bemis, United Methodist Homes Sonya Barsness, Sonya Barness Consulting LLC (D2)
The You Tube Generation Meets the Greatest Generation Grand D-3, SCCC-UL
Senior Living communities are constantly searching for new and innovative ways to enhance their intergenerational programming. Just as the baby boomer demographics are changing the nature of services provided to residents, organizations need to be thinking about how to enhance 22 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Jr. Ballroom A, SCCC-LL
Nothing is more person-centered then one’s memories of music. Any facility can provide residents with a complete audio enrichment program, improving their quality of life and allowing a community to shine. In The Power of Music we will explore therapeutic uses and benefits of individualized music and spiritual programs within longterm care communities, and how these systems can be implemented in a cost-effective manner. David Schofman, Coro Health, LLC Debi Cost, Coro Health, LLC
How to Use the Outdoor Environment to Enhance Wellness Grand B, SCCC-UL
As human beings, we are hard-wired to the natural world. Thus, gardens and their features are essential to the wellbeing of Elders and their care partners. This session highlights the value of the “Senior Environmental Assessment and Design” philosophy and its impact on helping Elders stay connected to nature, no matter where they live. Participants will be able to define aspects of successful strategy design for encouraging Elders, including those living with frailty or dementia, to interact with the outdoors. Details of cuttingedge approaches that reflect person-directed concepts and ideals will round out the session discussion. Carmen Bowman, Edu-Catering Elizabeth Brawley, Design Concepts Unlimited Jack Carman, Design for Generations, LLC (D6)
Know Me Through My Eyes: Creating Meaningful Connections with People Living with Late Stage Dementia Jr. Ballroom B, SCCC-LL
Using Dr. Tom Kitwood’s “Six Needs of People with Dementia,” we will explore different ways of viewing “meaningful and purposeful activity.” The ending of life should include times filled with celebration of one’s personhood. However it is easy to feel at a loss when trying to provide meaningful activity to elders. Communication can be difficult, resulting in disengagement and joylessness. Discover new ideas and practical tips for creating enriching and meaningful connections with those who have late stage dementia. Zoe Dearing, Alzheimer’s Association-St. Louis Chapter (D7)
Good Health on Wheels: An Innovative Community Based Traveling Health and Wellness Program for Seniors Room 101, SCCC-LL
The Wellness Coach travels to seniors to provide wellness programs and educational materials. The Wellness Coach is the name of a community-benefit outreach program, which is in harmony with the stewardship mission of Presbyterian Senior Living ( PSL). The mission is to provide mobile resources to seniors for healthful living with special emphasis on active older adults. Learn how we assist in making healthy life choices, provide empowerment to
take charge of wellness and serve as a springboard for discussion. Eileen Lambert, Sodexo Jeraldine Marasco Kohu, Presbyterian Senior Living (D8)
Person-Centered Living Through Advocacy: Sharing Our Tools to Create Home Jr. Ballroom D, SCCC-LL
This expedition will unearth the different “silos” that exist in long-term care and home and community-based services and supports: consumers, families, providers, culture change coalitions, policy makers, and ombudsman. We will explore the world of long-term living from the perspective of each “silo” — discovering strengths and contributions that each group brings to the table. We will share advocacy skills to improve communication and develop richer relationships between each group. We will end by applying culture change principles which will change how we approach and work with each other to promote and champion person-centered living. Marilyn Hartle, Jentle Harts Consulting Kim McRae, Have a Good Life (D9)
The Dollars and Sense of THE GREEN HOUSE® Model Grand D-2, SCCC-UL
While the merits of culture change and the focus on person-directed care in skilled nursing facilities is not in question, there are perceived financial and operational barriers to implementing the profound transformational change embodied in the Green House Project. The RWJF grant has allowed researchers to carefully collect and analyze data from early pilots. This session will present newly available information on: • The workflow, of direct-care, clinical, and leadership staff and its impact on outcomes, operational efficiency, optimal resource allocations, and worker satisfaction • Financial performance of Green House projects, including operating results, comparative business cases, and adopter experiences. • Regulatory and policy support Anna Ortigara, THE GREEN HOUSE® Project Teri Sult, CHI Partners
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THURSDAY
(D5)
(D10)
(D13)
Partnering for Person-Centered Care: A Multidisciplinary Approach to the Development of Person-Centered Care Evaluation Criteria and Measurement Strategies
Is Your Activity Program Person Centered? Seeing Participants/Residents as Extraordinary People
THURSDAY
Room 104/105, SCCC-LL
The essential need to define standards of person-centered excellence across the continuum of care settings is well known. To meet this need Planetree, My InnerView, Brown University, and the IDEAS Institute partnered to establish criteria and measures of person-centeredness. This partnership synthesized measurement literature and instruments of person-centered care, and interviewed long-term care administrators about collecting and utilizing data to support person-centeredness. Criteria for specifying the achievement of person-centeredness across long-term care settings were established, and a measurement instrument for evaluating progress toward person-centered care was developed. Michael Lepore, Brown University Mary Tellis-Nayak, My InnerView (D11)
Wisely Investing in Tough Times: Big Government Supports Small Community Room 102, SCCC-LL
The presenters will walk you through the process of finding federal funding to get a project started. This session will cover how Culture Change design can be implemented in a number of ways and how this change is attainable through the use of federal grants. Melissa Pritchard, SFCS Inc. Connie Zamora, Halifax Regional Health System (D12)
Affecting Culture Change in Under-Resourced Nursing Homes Jr. Ballroom C, SCCC-LL
Impressive results have been achieved in nursing homes with culture change initiatives. Yet relatively few homes have made such transformative efforts. Most of the homes with culture change initiatives have supplemental funding beyond basic MA reimbursement. This workshop will report on a project making QI and culture change efforts in a group of challenged nursing homes. The first year’s experience will be covered along with the project strategies to overcome obstacles and identify needs. Charlotte Eliopoulos, Wellspring/American Association LTC Nursing 24 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Grand D-1, SCCC-UL
There is no question that changing culture is the right thing to do in long term care, but what might this mean for an organization, in everyday practice, in your activity program? The interactive workshop will share the journey a Wisconsin adult and dementia day center has taken since the organization began a transition from a mixed medical/social model of care to a person-centered model of care. This session will share PCC performance indicators, along with concept strategies, activation methods and evaluation tools. Beth Meyer-Arnold, United Lutheran Program for the Aging, Inc. Lyn Geboy, Planning Consultant (D14)
Sage Conversation (for more info see page 9) Windsor Ballroom, Embassy-LL This I Know To Be True...Perhaps Author of “Alzheimer’s Disease: Activity Focused Care” — a comprehensive manual of practical and innovative care strategies. Former Director of Alzheimer’s Education at the Wealshire, Lincolnshire, IL and Nursing Home Services Director with Chicago’s Rush Alzheimer’s Disease Center. Currently retired in Durham, NH, enjoying family, friends and being a “coloring outside the lines” activist. Carly Hellen
THURSDAY, AUGUST 4, 10:00 AM - 11:30 AM (E1)
Money Matters: The Cost of Culture Change Room 102, SCCC-LL
Ethel Caldwell, Landis Homes Panel: Danine Bitting, Judy Zdancewicz and Coleen Kayden (E4)
A session intended for those in leadership who know Culture Change, yet need more clarification on the types of households and the costs of operating within Culture Change. This session will examine a single case study: A hospitalbased provider’s financial exploration into culture change and their success with it. The speakers will also examine several completed facilities from a results and financial planning perspective. Participants will look at a range of household models, from the Green House model, to various sized free standing households, to converted households.
Creating the Gracious Dining Experience
Vernon Feather, SFCS Inc. David Slack, Aging Research Institute Michael Martin, Riverside Health System
Jalane White, Pleasant View Home Judy Miller, Pleasant View Home
Jr. Ballroom A, SCCC-LL
It’s all about the quality of the experience! This session will focus on how to create several different styles of dining experiences, which resonate with person-centeredness. Presenters from an experienced culture changed facility will highlight how buffet choice dining, menu choice dining, and household style dining can all be tailored through staff training, elder choices and sound nutrition guidelines to give elders a gracious dining experience.
(E5) (E2)
Empowering Peer Leaders to Change Culture Grand C, SCCC-UL
Getting real-time advice about how to respond respectfully and effectively in tough situations is a tremendous support to all staff and helps a culture strengthen. A resident suddenly becomes frightened. A family member is upset about a meal. Empowered peers can help. This session will present two approaches Genesis HealthCare uses to train staff and develop peer roles to support person-centered approaches. We will take an in-depth look at one role, The Approach Coach, developed to support staff working with challenging behaviors. An overview of the curriculum, role development, staff experience and results will be presented.
Measuring Progress in Cultural Transformation Jr. Ballroom D, SCCC-LL
Over the past two years, our group has been funded in the VA to conduct research on the measurement of cultural transformation (CT) as the VA prepares to implement Green House-type facilities. Our group has designed an evidence-based framework for assessing CT, a “toolkit” that can help facilities evaluate their CT progress and provide evidence for CT. We will introduce our toolkit and involve the participants in an interactive process to discuss the benefits of systematic measurement of CT and implement the toolkit. They will practice evaluating CT and role play. Christine Hartmann, CHQOER, Bedford VA Medical Center A. Lynn Snow, University of Alabama
Mary Tess Crotty, Genesis HealthCare Elizabeth Rozzi, Heritage Nursing Genesis HealthCare Iris Wysong, Heritage Genesis HealthCare
(E6)
(E3)
Committed to Excellence: Accountability for Person-Centered Care
Enriching Residents’ Lives Through Improving Medication Management Grand A, SCCC-UL
Our method is easily replicated by others and increases quality of life at a cost savings. The Household Team leaders in a 25-bed house saw the stress created by the frequency and number of medications. In hopes of improving quality of life,
Jr. Ballroom B, SCCC-LL
Come to know the perspectives of multiple leaders, who began culture change in their continuums of care. Culture change in all levels of care from independent living to the nursing home is essential for whole organizations to thrive. Leaders of today must be committed to measurable culture change throughout their organizations and publicly EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 25
THURSDAY
Concurrent Session E:
the team decided to evaluate each resident’s medication orders. The results were: saved money, duplication avoidance, decrease in dose times, improved daily life and quality of life.
demonstrate their commitment to excellence. With data collected from current accredited providers, hear the trends and see how some providers are demonstrating person-centered care using accreditation. The challenges and successes from a variety of organizations will be shared so we can learn from our colleagues.
THURSDAY
Susanne Matthiesen, CARF International Carol Katz, Loomis Communities, Inc. Elsie Norton, ACTS Retirement-Life Communities (E7)
Supporting Effective Communication in People with Dementia
(E9)
Getting Better All the Time Jr. Ballroom C, SCCC-LL
Discover practical guidance for undertaking a personcentered, inclusive approach to problem solving. The session uses the established PDSA (Plan, Do, Study, Act) methodology. By including all stakeholder perspectives in the selection, conduct and evaluation of projects, our approach promotes and is consistent with culture change. Ann Wyatt, Isabella Geriatric Center Panel: Louise Dueno, Rajpattie Harding, Yonell McLeod and Debora Allen
Grand D-2, SCCC-UL
(E10)
Have better communication at little or no cost by modifying your environment. Those with dementia can have trouble communicating and this makes caregiving difficult. Environmental changes can support more effective communication and independence for residents with dementia. The project is based on four years of work and has been tested with over 60 caregivers who said this made a positive difference in their care giving activities. This project educated caregivers on how to assess and modify the environment to treat specific communication deficits in individuals with dementia.
Caring Canines: Research, Best Practices, and Case Studies about the Role of Dogs in Person-Centered Care Grand D-1, SCCC-UL
Person Centered Technology — Compassion meets Compliance
Dogs trigger memories and verbal communication in elders with Alzheimer’s disease. They help elders remain physically active and independent. Dogs can even predict seizures and death. This session will review the research about dogs and elders (including new data about possible infection transmission). We’ll look at case studies from the AMDA Foundation Caring Canines project, and best practices for practical, cost effective care and feeding of canines. The program will detail the pros and cons of various pet models including resident dogs, dogs brought in regularly by practitioners/staff, facility-run pet visit programs, and externally-run pet visit programs.
Grand D-3, SCCC-UL
Joanne Kaldy, AMDA Foundation
Jennifer Brush, I.D.E.A.S., Inc. (E8)
We can help you be in compliance in a cost effective way. The regulatory world is beginning to demand personcentered compliance in multiple ways. New F-TAGS demand developing creative ways to hear the resident’s voice. This non-technical presentation will show you how personcentered technology delivered through adaptive computer systems can put you in compliance and within your budget. You’ll see multiple examples, testimonials and video clips showing how this can be done. Person-centered technology provides a unique opportunity to integrate the new world of regulatory compliance into a format that can positively impact residents, staff and families. This interactive session will provide opportunities that attendees can use on their own computers. Jack York, It’s Never 2 Late Carmen Bowman, Edu-Catering
26 PIONEER NETWORK 2011 NATIONAL CONFERENCE
(E11)
A Meaningful Life — A Service Based Approach Room 104/105, SCCC-LL
Our residents have started their own non-profit business “Helping Hands Handmade Soap.” We have approximately 50 residents involved in making soap with handmade, water-colored wrappers. This soap is sold at the local farmer’s market and the profits go to buy food for the Maxine Lewis Homeless Shelter. The residents (some in their wheelchairs) go on to prepare and serve food at the shelter. They feed approximately 125-150 men, women and children every month. Our residents are giving back to the community in a real, meaningful way. Matthew Lysobey, Mission View Health Center/ Compass Health Inc.
If Men are from Mars and Women are from Venus, Where do Young People Come From? Grand B, SCCC-UL
A frequently heard lament in long-term care is that “younger workers just do not have our work ethic.” Shake up that lamentation with this reflective, entertaining and interactive workshop. Calling on Jung, Shakespeare, Viktor Frankl and participants’ own lived experience. I use the lens of brain development and developmental tasks of adulthood to better understand our residents, our workforce and ourselves. Understanding development naturally leads to the adoption of concrete practices to help younger, middle-aged and older workers succeed and all to grow. Susan Wehry, Department of Disabilities, Aging and Independent Living
interactive discussion related to their most pressing issues for Culture Change. Addie Abushousheh, Association of Households International (AHHI) Migette Kaup, Kansas State University Mark A. Proffitt, Institute on Aging and Environment, School of Architecture and Urban Planning, UW-Milwaukee (E15)
Think Tank Talk Windsor, Embassy-LL
The Second Crucible The Second Crucible will erupt as the Post War generation crashes into the end of adulthood and begins to grapple with aging and elderhood; the scale of this collision, the speed at which it will unfold and the decisions it will force on young and old alike. Guide: William Thomas
(E13)
Bridges-An Intergenerational Program of Learning and Relationship Building
Luncheon Plenary
Room 101, SCCC-LL
11:45 am – 1:30 pm North/South Hall, SCCC-LL
The workshop describes an Intergenerational program between third grade students and residents of a nursing facility. The three-module program focuses on teaching students about aging and the value of older people as friends, utilizing residents as teachers and mentors. The two modules at the school are designed to be interactive and include sensory activities, skits, and story telling. The third module at the facility is driven by the residents, as they teach students about their living environment and serve as hosts for a number of planned activities and in doing so enhance their quality of life. Terry Durham, Signature Healthcare Bette Rodman, Signature Healthcare (E14)
Prioritizing Strategies for Culture Change & the Household Model: A National Panel of Stakeholders Weighs In Augusta, Embassy-LL
This presentation begins by sharing the results of a research initiative to identify the desirability, feasibility, outcomes, and related measurement strategies for practices commonly associated with Culture Change and the Household Model in long-term care. A diverse panel was engaged in the process, including: long-term care providers, policy and regulation professionals, vendors, researchers, designers and other professional consultants. Participants will then build upon and challenge the results of this survey in an
Our Luncheon Plenary is for us to come together as a community to reflect on our past few days and rejuvenate us as we return to our own communities. We will enjoy a wonderful plated lunch We will receive a formal invitation to the 2012 Pioneer Network Conference and then we will announce the winner for the Prize Drawings (see page 10) for the WhisperGlide swing and the Registration for the 2012 Conference. We will…
EXPLORE… how to expand yourself as a champion of change. Join Joanne Rader and be part of a conversation with Barry Barkan, a sage and founder of Pioneer Network. CHANGE… your perspective on the daily lives of residents by hearing from Aviston Countryside Manor staff who accepted the challenge to move into the home where they work, to live life side by side with those they care for. DISCOVER… the recipient of the Picker Award for Excellence in Long-Term Care, Jennie Chin Hansen. Ms. Hansen will be presented the award from Lucile Hanscom the Executive Director of the The Picker Institute at our Luncheon Plenary and will deliver the Picker Lecture.
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 27
THURSDAY
(E12)
THURSDAY
and experience this transformative approach and learn how it enabled our organization to engage wide-spread participation and share in collective learning and decisionmaking as we: • discovered our strengths and contributions; • shared our dreams for a more ideal future; • designed aspiration statements to reflect and articulate our dreams; and • developed goals and action steps to turn our aspirations into operational realities. Jennifer Carson, University of Waterloo Research Institute for Aging Josie d’Avernas, Schlegel Villages (F3)
Culture Change for Regulators
Concurrent Sessions F: THURSDAY, AUGUST 4, 2:00 PM- 5:00 PM All of the following sessions are 3-hours in length. We hope you stay and attend these very interesting sessions. (F1)
Engaging Consumers in Advocating for Change Grand D-1, SCCC-UL
This session will consist of two parts. In the first 90 minutes, a panel of various individuals and organizations will share how they have been educating consumers about culture change, including Pioneer Network’s endeavors through a grant from the Picker Institute. In the second part of the session, guides will facilitate a visioning session with participants on the future of consumer education in culture change — What do we need to do next to engage consumers in advocating for culture change? Sonya Barsness, Pioneer Network Rose Marie Fagan, Consultant Kim McRae, Have a Good Life Robyn Grant, Consumer Voice (F2)
Working Together to Put Living First: Appreciative Inquiry as a Strengths-Based, Collaborative Approach to Culture Change Grand C, SCCC-UL
In this interactive session, we will share our first-hand experience with a strengths-based, collaborative approach to culture change guided by Appreciative Inquiry. Come 28 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Jr. Ballroom A, SCCC-LL
Learn how the federal nursing home regulations not only support culture change ideas but how culture change embodies what the writers of OBRA ‘87 intended. OBRA ‘87 and its connections to the culture change movement will be reviewed. CMS has called itself a partner in the movement stating that it has seen improved quality of life for residents in homes with changed cultures. Principles of culture change for regulators will be presented showing how the practices of culture change are a different yet equally viable way of complying with federal requirements. Surveyors will be engaged in conversation with a current and a former CMS regulator on how to evaluate compliance in a culture changing home. Guides: Karen Schoeneman, CMS Carmen Bowman, Edu-Catering (F4)
The Recipe for Self-led Teams Grand A, SCCC-UL
The Action Pact team is delighted to bring this highly interactive experience to the Pioneers. They will provide the recipe for self-led teams. A variety of team activities, assessment tools and helpful handouts will point the way. Don’t expect to sit still! Necessary ingredients include: • Seeking and receiving direction from the residents • Sharing leadership (vision and commitment, high involvement, code of conduct) • Building skills in the Learning Circle • Doing real work as a team • Making decisions
Guides: The Action Pact Team: LaVrene Norton, Megan Hannan, Linda Bump, Glenn Blacklock, Bev Cowdrick, Martin Dickman and Steve Shields (F5)
Creative Engagement Grand B, SCCC-UL
This session will expose you to several different ways to creatively engage your residents/participants. Kareen King, our singing moderator, will introduce Mondy Carter who will warm us up with creative brain games. We will then split into three groups, rotating for 45 minute increments with each of the following guides: Gloria Hoffner, creator of Science for Seniors, who will give hands-on examples of ways to use science programs at long term care facilities, senior centers and adult day care programs. Gary Glazner, founder of the Alzheimer’s Poetry Project, who will share how to use spoken word as a connection tool with our residents. Kareen King, founder of The Golden Experience, who will demonstrate how to create an engaging event out of a simple news headline or quote, providing examples that have worked in long-term care settings. (F6)
Ombudsman Advocacy and Culture Change: Achieving Individualized Care Jr. Ballroom B, SCCC-LL
As advocates for residents living in long-term care facilities, long-term care ombudsmen have long promoted individualized, resident-directed care. They incorporate culture change in their regular ombudsman activities, advocating
for residents, working with families, facility staff and administration, and others through Culture Change Coalitions and state and national quality initiatives. During this dynamic, interactive session, join us in exploring examples of state and local long-term care ombudsman program (LTCOP) involvement in promoting culture change practices at both the individual and systemic level; review tips for ombudsman advocacy; and discuss the role of the ombudsman, including typical questions about participating in culture change activities. Lori Smetanka, Director, National LTC Ombudsman Resource Center Sara Hunt, Consultant, National LTC Ombudsman Resource Center Amity Overall Laib, Consultant, National LTC Ombudsman Resource Center Becky Kurtz, Director, Long-Term Care Ombudsman Programs, Administration on Aging, DHHS (invited) (F7)
Not your Grandmother’s Codes: Recent Activities to Infuse Person-Centered Care into Codes Jr. Ballroom D, SCCC-LL
The past several years have seen a number of efforts on the regulatory front to adopt codes that are more inclusive of person-centered care philosophies and household models. This Intensive highlights activities at both National and State levels. The goal is not just to focus on what has happened, but what will be happening in the coming years, and how you can get involved. Moderator: Maggie Calkins Speakers: Robert Solomon, Life Safety Code project for 2012 and beyond Skip Gregory, Allowing Household Models in Florida’s codes
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 29
THURSDAY
• Growing trust over time (talk, reflect, decide, act, review — PDCA ) • Respecting and resolving conflict
Pioneer Network Board of Directors
Staff
Convener Carter Catlett Williams Rochester, New York
Jeff Jerebker, Treasurer President & CEO Piñon Management, Inc
Board Ann Marie Cook President/CEO Lifespan of Greater Rochester
Lee Kroencke Regional Sales Manager Golden Living Centers
Peter Reed, CEO Michael Chan, COO Kristen Dube, Manager, Operations & Administration Amy Elliot, Policy Analyst / Grants Administrator Cathy Lieblich, Special Projects & Coalitions Coordinator Karen Stobbe, Conference Chair Sonya Barsness, Consultant to Pioneer Network
Margaret (Maggie) Calkins President/Board Chair IDEAS Inc. and IDEAS Institute Lynda Crandall, Secretary Lynda Crandall Consulting David Farrell, Vice President Director of Organizational Development SnF Management Barbara Frank Co-Owner B&F Consulting Megan Hannan, President Senior Change Leader Action Pact, Inc
Sue Misiorski National Director of Training and Organizational Development PHI Christine Mueller, Professor and Chair Adult and Gerontological Health Cooperative Univ of Minnesota School of Nursing Anna Ortigara, Vice President Director of Communications and Education THE GREEN HOUSE® Project Carter Williams, Emeritus Consultant
30 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Conference Staff Gwen Knight, Meeting Planner Mary Pebley, Guide Coordinator Hilda Thompson, Session Coordinator Paul Frank, Registrar Misty Frank, Registrar Shari Martin, Assistant to Registrars Mondy Carter, Jack of All Trades Grace Carter, Conference Ottoman Katie Misiorski, Conference Rocker Christopher Communications, Design, Media & Marketing Jordan Wyatt, Videographer
Conference Committee and Reviewers Kathryn L. Anderson Julie Ballard Sonya Barsness Celia Berdes Glenn Blacklock Charlene Boyd Cathie Brady KaraLe Causey Monte Coffman Lynda Crandall Mary Tess Crotty Joan Devine Amy Elliot Janis Engelman Cean Eppelheimer David Farrell Nancy Fox Jo Hammerman Megan Hannan Jeanne Heid-Grubman Ruta Kadonoff Bill Keane Jim Kinsey Steve Lindsay Sue Misiorski Christine Mueller Anna Ortigara Joanne Rader Karen Stobbe
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 31
PIONEER NETWORK SHUTTLE SCHEDULE 2011 National Conference, St. Charles, Missouri Thank you, city of St. Charles, for providing this service for Pioneer Network!
CONFERENCE SHUTTLE LOCATIONS: • Ameristar Resort & Casino – Hotel lobby entrance, outside • Embassy Suites – Lower Level Parking Lot • St Charles Convention Center – Lower Level Parking Lot Note: Continuous, complimentary, Conference Shuttle service is available at the Convention Center, Embassy Suites, and Ameristar on August 1-4 (see schedule below). There is no Pioneer Network shuttle service to/from other hotels. All conference events take place at the convention center.
DOWNTOWN SHUTTLE LOCATIONS: • Ameristar Resort & Casino – Hotel lobby entrance, outside • Embassy Suites – Lower Level Parking Lot • St Charles Downtown stops: #1 Boone’s Lick Rd & Main St #2 Mother-In-Law House Restaurant #3 First Capitol & Main Streets Note: Continuous, complimentary Downtown Shuttle service is available to Historic Downtown St. Charles from Ameristar and Embassy Suites only. There is no Pioneer Network shuttle service to/from other hotels. 32 PIONEER NETWORK 2011 NATIONAL CONFERENCE
SUNDAY 7/31 3:00 pm – 7:00 pm: Pioneer Network Registration OPEN No service MONDAY 8/1 7:00 am – 7:30 pm: Pioneer Network Registration OPEN Conference Shuttle HOURS: 6:30 am – 8:00 pm Downtown Shuttle HOURS: 6:00 pm – 9:00 pm TUESDAY 8/2 6:30 am – 6:30 pm: Registration OPEN, 11:00 am – 6:00 pm: Exhibits OPEN Conference Shuttle HOURS: 6:00 am – 7:00 pm Downtown Shuttle HOURS: 5:30 pm – 9:30 pm Downtown shops will be open late, special Pioneer Network promotions. WEDNESDAY 8/3 7:00 am – 7:00 pm: Registration and Exhibits OPEN 5:30 pm – 10:00 pm: Reception Conference Shuttle HOURS: 6:30 am – 10:00 pm Downtown Shuttle HOURS: 5:30 pm – 10:00 pm THURSDAY 8/4 7:00 am – 5:30 pm: Registration OPEN 5:00 pm: Conference ends Conference Shuttle HOURS: 6:30 am – 5:30 pm Luggage storage available for those departing from the convention center TAXI SERVICE • ACE Cab (636) 925-1838 • St Charles Yellow Cab (636) 724-1234 • St. Charles County Cab (636) 281-8080 • County Cab/Yellow Cab (314) 993-8294
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 33
Pioneer Network Congratulates
Jennie Chin Hansen Recipient of the 2011 Picker Award for Excellence in Long-Term Care
Join us at the Luncheon Plenary on Thursday for Jennie Chin Hansen’s inspirational Picker Lecture.
34 PIONEER NETWORK 2011 NATIONAL CONFERENCE
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 35
36 PIONEER NETWORK 2011 NATIONAL CONFERENCE
S AV E T H E D AT E
Bridge to the Future Pioneer Network’s 12th National Conference August 5-8, 2012 Hyatt Regency Jacksonville-Riverfront Jacksonville, Florida
The past and the present do not have to be the future if we act together now. Pioneers are building a bridge to the future where person-centered living is the norm.
When elders, families, providers, direct-care workers, researchers, policy makers, and all other stake holders act together, we can create a culture of aging that is life-affirming, satisfying, humane and meaningful.
The Request for Proposals process will open September 6, 2011. We outline our areas of interest on the 2012 conference page at www.PioneerNetwork.net. Click on 2012 RFP.
UPCOMING! 2013 Pioneer Network National Conference August 11-14, 2013 Hyatt Regency Bellevue Bellevue, Washington (near Seattle)
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 37
New Chapter! New Price!
Special Conference Price $99
Getting Started: A Pioneering Approach to Culture Change In Long-Term Care Organizations
38 PIONEER NETWORK 2011 NATIONAL CONFERENCE
Pioneer Network and PHI have come together to offer you a treasured tool, updated to include a brand new chapter. Get this classic resource filled with exercises and tools for individuals at all levels of an organization.
EXPLORE DISCOVER CHANGE – CONFERENCE PROGRAM 39
Upper Level (SCCC-UL)
Pioneer Network 2011 National Conference August 1-4, 2011
Saint Charles Convention Center
Lower Level (SCCC-LL) LL Foyer Sponsor Gallery
Pioneer Network Registration
