e-Community Centre

NORTHSTAR RESIDENTS ASSOCIATION INFORMATION BOOKLET UPDATED MARCH 2014 Professionally managed by:

Table of Contents 1. About the Panorama Hills e-Community Centre and the Northstar Residents Association 1.1. Amenities 1.2. Location 1.3. Hours of Operation 1.4. Membership and Key Fobs 1.5. Methods of Payment 1.6. Refund Policy 1.7. Newsletter 2. Facility Rentals 2.1. Rental Rates 2.2. Rental Rules and Regulations 3. Building and Park - Rules and Regulations 4. Programming 5. Staff 6. Volunteers 7. Lost and Found 8. Emergency Procedures 9. Contact Information

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1. About Panorama Hills e-Community  Centre and Northstar Residents Association The Panorama Hills e-Community™ Centre is designed and built for the exclusive use of the members of the Northstar Residents Association. Every residential unit owner or lessee and their family (spouse and unmarried children) in Genstar Development Company’s Panorama Hills and Hanson Ridge is considered a member of the Northstar Residents Association. As a member of the Northstar Residents Association each single family residential unit is assessed a mandatory $250.00 + GST annual fee while all multi-family dwellings (condominiums) are assessed a mandatory $200.00 + GST annual fee. The collected fees are used to operate the e-Community™ Centre as well as for the overall maintenance and general upkeep of various direct control parcels of land within Genstar’s Panorama Hills (please visit www.mypanoramahills.com and click on the “About” tab to view a map of the areas under the control of the Northstar Residents Association). The fee is due each year on April 1st. By paying this fee each household is granted membership privilege at the e-Community™ Centre. Failure to pay this fee will result in the loss of membership privileges, interest charges and, if necessary, legal action at the expense of the homeowner. The fee is prorated to April 1st for homeowners who move in at various times throughout the calendar year. Residents are encouraged to mail their fees directly to FirstService Residential, however, fees can be paid at the Community Centre by cheque, or Debit only, seven days a week during regular operating hours (please refer to section 1.3 Hours of Operation). PLEASE NOTE: AS A MATTER OF SECURITY WE WILL NO LONGER ACCEPT CASH AS A FORM OF PAYMENT FOR HOMEOWNER ASSOCIATION FEES. CHEQUE or DEBIT ONLY PLEASE. CREDIT CARDS ARE NOT ACCEPTED. On or before April 1, 2026 Genstar Development Company will turn over to the Northstar Residents Association all private parcels of land and the Panorama Hills e-Community Centre located within Genstar’s Panorama Hills. At that time, the Northstar Residents Association, by way of a volunteer board of directors, will be responsible for the operation and maintenance of the Panorama Hills e-Community Centre and the private parcels of land. The Panorama Hills e-Community Centre is managed by FirstService Residential It is the goal of FirstService Residential to maximize the safe enjoyment of the facility and its many amenities by all members and guests. Use of the park/building facility is done so at the risk of each member and guest. All members and guests are required to adhere to the rules and regulations set out by staff and management of the Panorama Hills eCommunity™ Centre. PLEASE NOTE: The rules and regulations listed herein are subject to change from time to time at the discretion of FirstService Residential and/or Genstar Development Company and/or staff and management of the Panorama Hills e-Community™ Centre.

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Amenities

The Panorama Hills e-Community Centre is not your average community recreation centre. In keeping with the e-Community design concept of Panorama Hills, Genstar’s e-Community Centre is wired to address today’s technologies while setting a path for tomorrow’s advancements. The end result is the futuristic blending of Cyberspace with

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park space. The Centre consists of a two floor indoor facility and 5.5 acres of fenced park space. The indoor facility includes main and lower level recreational space. The lower level includes a kitchen with 5 appliances, space for 50 individuals, and access to a patio and the park. The main level accommodates 50 people in programming space and includes a 6 foot projection screen for movie viewing and multimedia presentations, a gas fireplace, laminate hardwood flooring, two 42” plasma screen TV’s, and access to the upper patio which provides a beautiful view of the park below and the surrounding community. There are several wired internet locations and wireless internet is offered for members as well. The fully fenced private park space comes complete with a cascading waterfall, water spray park, children’s play structure, large sandbox, three basketball courts, sand volleyball court, paved walking path, and five stand alone briquette use barbecues all set amongst beautifully landscaped green space. In the winter a skating pond is flooded and a small toboggan run is designated, weather permitting for both. Also available for use is a Propane BBQ (summer months only) and a ping pong table (table tennis). There is no charge for the use of these amenities but advanced booking is required. A $50.00 (cash only) refundable damage deposit is required for use of the Propane BBQ. Please see section 3 Facility Rules and Regulations for further information on Equipment Loan and Usage. The indoor facility can be rented for private functions at a nominal fee. Please refer to section 2 Facility Rentals for further details.

1.2 Location The Panorama Hills e-Community™ Centre is located at: 88 Panamount Hill NW, T3K 5R9 Ph: 226-4FUN (4386) Fax: 226-5682 Web: www.mypanoramahills.com The Centre is situated just west of the intersection of Harvest Hills Blvd. and Panamount Blvd.

1.3 Hours of Operation The hours of operation, September (after Labour Day) to May, will be 10:00am – 9:00pm seven days a week. Beginning May long weekend until September (Labour Day) the facility hours will be 9:30am – 9:30pm. Please note the following change in operating hours: • Thanksgiving Day – 10am – 4pm. • Remembrance Day – Closed until 1pm. Open 1pm – 9pm. • Christmas Eve – 10am – 4pm. • Christmas Day – Noon – 5pm. • New Year’s Eve – 10am – 4pm. • New Year’s Day – Noon – 5pm. • Good Friday – 10am – 4pm.

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The Centre will be open regular business hours on the following days: • Boxing Day • Family Day • Easter Monday • Victoria Day • Canada Day • Heritage Day (August long weekend) • Labour Day

1.4 Membership and Key Fobs By paying your Northstar Residents Association fee each year, you and your family will be granted membership status at the Panorama Hills e-Community Centre. A member is defined as “A homeowner(s) and/or their spouse and their unmarried dependents that are living at the residence.” Members will be granted a key fob, which permits entrance into the facility. Members must present and/or scan their key fob upon entrance to the facility. Simply swiping the fob across the key fob terminal will unlock the door/gate and permit members to enter. Members are entitled to the use of the facility (building and park), borrow equipment (basketballs, volleyballs, bocce ball set, etc.), rent the recreation rooms (availability permitting), and participate in programmed activities (additional fees apply).

Key Fobs A key fob is a small device that easily fits onto a key chain and is used to gain entry into the private, member only e-Community Centre. Only one key fob will be issued per household. Additional key fobs can be purchased for household members for $25.00 + GST with $10.00 refundable if the key fob is returned in working order when moving. If the original fob provided is lost, stolen or damaged it will be the responsibility of the member to pay the $25.00 + GST fee to have it replaced. The refundable $10.00 DOES NOT apply to the initial key fob given to members. The procedure for obtaining a key fob is: • If you are the registered owner of the property please bring in a copy of your Certificate of Title or a Remote Land Title Search to the e-Community™ Centre office, along with the completed membership form (available from the eCommunity™ Centre). A recent bill indicating name and address may be accepted in lieu of a Land Title in certain situations. A driver’s license or picture ID will also be required. • If you are renting, a letter is required from the homeowner authorizing the transfer of e-Community™ Centre access privileges. Homeowners have the choice of keeping or relinquishing privileges in the event of a home rental. • Any children living at home who are 21 years of age or older will be required to provide a drivers license with the Panorama Hills address before a card will be issued. • Any child under the age of 12 years wishing to access the park without parental supervision will require a Minor Waiver Consent Form completed by a parent or legal guardian. All children under the age of 8 years will require parental supervision.

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PLEASE NOTE: Hours of operation are subject to change throughout the year based on facility usage. Any changes in hours will be posted at the e-Community™ Centre and at www.mypanoramahills.com

The water park begins operation on the May long weekend and the final day of operation is Labour Day each year. Weather permitting for both dates. The water park will not be operational past Labour Day regardless of weather conditions. The water park will not be operational on days when the temperature is 17 degrees Celsius or lower during operating season. The water park shuts down at 9:00pm daily during operating season or earlier depending on weather and sunset.

1.5 Methods of Payment The following methods of payment will be accepted at the Panorama Hills eCommunity Centre: • Debit or cheque ONLY for Resident Association Fee payment. PLEASE NO CASH FOR ASSOCIATION FEE PAYMENTS FOR SECURITY PURPOSES. • Debit, cheques (personal or certified), or cash for rental payments and program registration. • Cash or certified cheques ONLY for rental damage deposit. • Sorry but we do not accept any CREDIT cards. • There will be a $40.00 fee charged for all NSF or cancelled cheques. • Please make all cheques and money orders payable to the Northstar Residents Association.

1.6 Refund Policy The refund policy of the Northstar Residents Association is a full refund minus a $10.00 administration fee for any program that has NOT started. For any program that has started a doctor’s note is required, the refund is prorated and a $10.00 administration fee is deducted. Without a doctor’s note, no refunds will be issued for any program that has started. Due to the extremely high volume, all summer day camp refund requests will be subjected to a $25.00 administration fee per child, per week requested (i.e. 2 children registered in 2 weeks of camps = $25.00 X 2 children X 2 weeks = $100 administration fee). Refunds without a doctor’s note will be granted up to June 1 for the year in which the participant is registered. After June 1 all summer day camp refund requests MUST be accompanied with a doctor’s note. If the participant has already attended a portion of the summer camp then the refund will be prorated. MANAGEMENT HAS THE FINAL DECISION IN ALL REFUND REQUESTS.

1.7 Newsletter A newsletter titled, “Panoramic Perspectives” is published and mailed to member households three times a year; in August for fall, in November/December for winter, and in February/March for spring & summer. The newsletter can also be found on the website www.mypanoramahills.com by clicking on the “Newsletter” tab at the top of the

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page. The newsletter will contain a list of the programs and events being offered at the Panorama Hills e-Community Centre, news about the community, important dates, and more. Please read it carefully as important registration information and procedures are listed in each newsletter.

2. Facility Rentals Facility rentals are exclusively for the use of members of the Northstar Residents Association with the exception of outdoor wedding photos, which are available to residents and the general public. The facility is available to rent for birthday parties, meetings/seminars, small social gatherings, private club/association functions, and dinner parties. Park space can be rented for wedding photos only. Wedding ceremonies are not permitted in the park space. Alcohol can be served on either level with a valid liquor license. A facility rental contract must be completed for every rental. PLEASE NOTE: Facility rental rates are subject to change from time to time. Please check with the e-Community  Centre for any rate changes.

2.1 Rental Rates Room Lower Level Recreation Room (Divided)

Capacity Approximately 25

Amenities Kitchen (Fridge/Freezer, Stove/Oven, Dishwasher, and Coffee Maker).

Hourly Rate $15.00 + GST

Lower Level Recreation Room (Undivided) Main Floor Marketing Room Only Main Floor Multi-Media Room Only

Approximately 50

Same as above

$25.00 + GST

Deposit Non-refundable reservation fee $10.00 + Refundable $250.00 damage deposit Same as above

Approximately 30

Two 42” Plasma TV’s

$15.00 +GST

Same as above

Approximately 15

$15.00 + GST

Same as above

Both Marketing and MultiMedia Rooms

Approximately 50

Fireplace, two computer terminals (Internet access), projection screen with 6 speaker surround sound (movie viewing), PlayStation 3. All of the above

$25.00 + GST

Same as above

CHILDREN’S BIRTHDAY PARTY SPECIAL (UNDER 15 YEARS) Rental includes 3 hours on either floor (subject to availability) for only $40.00 + GST. 3 hours can be split so that 1 hour is in the lower level for cake and food and 2 hours on upper level to watch a movie (subject to availability) PLEASE NO FOOD OR DRINKS NEAR THE COMPUTERS IN THE MULTI-MEDIA ROOM. ADULT SUPERVISION REQUIRED. PLEASE NOTE: THIS FEE APPLIES TO THE USE OF ONE FLOOR AT A TIME DURING THE 3 HOUR PERIOD. Rental applicant will be charge extra if rental is not for intended package. Rental package must be used during regular facility hours prior to 6pm. Absolutely no alcohol during children’s birthday party rentals.

SOCIAL EVENT/PARTY SPECIAL A six hour block booking from 7:30pm – 1:30am in the lower level recreation room (capacity 50) for $150.00 + GST. Rental set-up begins at 7:30pm and clean-up must

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commence at 1:00am and be completed by 1:30am. Additional rental fees will apply for any time past 1:30am (please see section 2.2 Rental Rules and Regulations for full details). The upper level can be rented during this time for an additional entertainment level for an extra $80.00 + GST.

NON-PROFIT GROUPS/COMMUNITY ASSOCIATION GROUPS A reduced rental rate is available for non-profit and community association groups (i.e. seniors groups, block parents, beavers/scouts, etc.). Please speak to the Facility Manager to discuss rates and long term repeat bookings.

WEDDING PHOTO BOOKINGS The park is available to be used for wedding photos but not ceremonies. Photos are to be taken during operating hours. Any other use of park area for photo opportunities must receive prior approval from Facility Manager. A one hour maximum time limit is allotted at no cost for members and $25.00 + GST for non-members. Both members and non-members must complete a booking request form.

2.2 Rules and Regulations RENTAL RULES AND REGULATIONS ♦ Only members in good standing of the Northstar Residents Association and over the age of 21 can rent facility space. A rental contract must be completed for all rentals and the rental applicant must be present during the rental event. The rental applicant must check in with facility staff before taking possession of rental space. ♦ All bookings must be made at least two weeks in advance. Bookings requiring facility use before or after hours must be made at least one month in advance. Bookings can only be made during the current calendar year. ♦ Rental inquiries over the phone are welcome but reservations must be made in person at the Panorama Hills e-Community Centre during regular operating hours. ♦ All bookings are subject to room availability. ♦ No smoking within the facility. This includes outdoors as well (i.e. patios, park space, front entrance, and parking lot). ♦ No food or drink allowed near the computes in the Multi-Media room. ♦ Painter’s tape only can be used to hang decorations. Decorations to be placed on the walls only (no windows). Please check with facility staff if you do not have painter’s tape. ♦ Rental applicant is responsible for providing their own dishes, cups, coffee mugs, utensils, food, beverages, coffee and coffee filters, milk/cream, condiments, music (if required), and any other necessary party supplies. ♦ A $10.00 non-refundable reservation fee is required at the time of booking. The reservation fee will be applied to the total rental charge. In the event of rental cancellation the reservation fee is non-refundable. Damage deposit will be returned in full. ♦ A $250.00 damage deposit is required for ALL rentals. Damage deposit must be in the form of cash only. No personal cheques will be accepted. Damage deposit must be submitted to staff NO LESS THAN 48 HOURS PRIOR TO RENTAL DATE.

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Management and staff of the Panorama Hills e-Community Centre and/or FirstService Residential and/or Genstar Development Company reserve the right to deduct from the damage deposit any amount necessary to cover the cost of repairing or replacing any damages as a result of the applicant’s rental. Facility occupancy limits must be strictly adhered to. Based on the request made in the rental contract, staff will leave the appropriate number of stacked chairs and standing tables in the rental space. It will be the responsibility of the renter/rental group to place the tables and chairs in their own configuration. Upon completion of the rental, chairs must be restacked and tables returned to original location. Rented space must be left in the same condition it was provided. This means that tables, chairs, countertops, and surfaces are wiped clean, garbage is properly disposed of, floors are swept and mopped (if necessary), all kitchen appliances (fridge, stove, dishwasher, etc.) are thoroughly cleaned. Bathrooms are kept clean, chairs are stacked, and tables left out for staff to put away. Any additional cleaning required by staff will be charged to the rental applicant at a rate of $35.00/hr and deducted from the damage deposit. A pre-rental walk through will be completed prior to possession to show applicant original condition of rental space. Upon completion of the rental, a staff member will do a walk through with the rental applicant with a checklist to ensure that the rental space is adequately clean and damage free. The checklist will be provided to the rental applicant the day of the rental as a guideline for maintaining cleanliness. Any damages will be noted at this time. Full rental payment must be received no less than 48 hours prior to rental possession. If payment is not received prior to rental possession the rental will be cancelled. Payment can be made at the Panorama Hills e-Community Centre during regular operating hours. Damage deposit, minus any deductions for damage repair and/or cleaning charges and/or additional fees if applicable, will be available for pick up at the centre within 5 business days after rental. Staff will contact rental applicant when deposit is ready for pick up. For rentals requiring alcohol, a liquor license MUST be obtained and displayed during the entire rental time. Liquor must be served during the event with a bartender(s). Last call is 12:00am. Guests must vacate the facility no later than 1:00am. Rental applicant/group/association have until 1:30am to clean the rented space and exit. Any rental applicant not cleaned up and out of the rental space by the time agreed upon in the rental contract will be subject to an additional rental fee of $35.00 per half hour per floor. No minors (under 18 years) shall consume, possess, or serve alcohol. If found to be in violation of this law then the rental will be immediately shut down and the rental applicant will be subject to additional charges and/or fines. Panorama Hills eCommunity™ Centre staff and management reserve the right to ask for identification from any individual present at the rental party. Alcohol is not permitted outdoors or on the patios. Alcohol must remain in the rental space at all times. No drinks in the bathrooms. Absolutely no access to the park after park hours. The rental applicant/group/association/guests in attendance must comply with the City of Calgary noise by-law restrictions. Please ensure that all music/party noise be kept at an acceptable level at all times during the rental time agreement. This

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includes guests leaving the party at night. Please be aware that: VIOLATION OF THE CITY OF CALGARY NOISE BY-LAW CAN HAVE THE RENTAL APPLICANT ISSUED A $250.00 FINE BY POLICE OR A BY-LAW OFFICER. ♦ Rental applicants found to be in violation of any of the above rules and regulations are subject to loss of rental privileges at the Panorama Hills e-Community™ Centre. ♦ Panorama Hills e-Community™ Centre management and staff reserve the right to refuse rental to individuals, groups, or associations based on the nature of the event to be hosted. The preceding rental rules and regulations serve as guidelines for the rental of Panorama Hills e-Community™ Centre facilities and park space. In all cases the rental applicant will be legally bound by the rental rules and regulations as specified in the rental contract should any differences exist between the rules and regulations outlined in this publication from those listed on the rental contract. ALL OF THE RENTAL RULES AND REGULATIONS OUTLINED IN THE PRECEDING SECTION 2.2 RENTAL RULES AND REGULATIONS, ARE SUBJECT TO CHANGE FROM TIME TO TIME WITHOUT WARNING AS MANAGEMENT AND STAFF OF THE PANORAMA HILLS E-COMMUNITY™ CENTRE AND/OR FIRSTSERVICE RESIDENTIAL AND/OR GENSTAR DEVELOPMENT COMPANY DETERMINE NECESSARY FOR THE SAFE AND EFFICIENT OPERATION OF THE FACILITY AND THE SAFETY OF ITS MEMBERS AND GUESTS.

3. Facility Rules and Regulations The following is a list of the Panorama Hills e-Community™ Centre facility rules and regulations. These rules are listed as general guidelines. In all cases, whether stated or not, common sense, respect, and courtesy should prevail.

GUESTS OF MEMBERS 1) Members must sign in all guests at the office prior to entry into the park or facility. 2) Adult members are permitted guests. A family wishing to bring in 10 or more guests must give at least 48 hours notice and must have approval of management. 3) Members 16 years of age and under may take no more than two guests into the building/park facility. 4) Members 12 years of age and under cannot bring in a guest under 12 years of age unless accompanied by an adult member. 5) Northstar Residents Association members will assume full responsibility for their guests’ actions at all times when participating in the building/park facility. Please make sure your guests are fully aware of the rules and regulations.

EQUIPMENT LOAN/USAGE 1) All equipment is handed out on a first come, first served basis. (There are no reservations for equipment). 2) Membership key fobs or drivers license are required for any equipment loan and must be left at the office. 3) One key fob allows for one item of equipment to be loaned at a time. 4) Damaged or broken equipment may result in the suspension of membership privileges and/or an equipment replacement fee. 5) Equipment available for loan/use includes propane BBQ, ping pong table, basketballs, volleyballs, soccer balls, footballs, badminton racquets (outdoor only), bocce ball set, and pylons.

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6) A fifty dollar ($50.00) cash only deposit is required for the use of the Propane BBQ. BBQ must be booked in advance for a maximum one hour time slot and can only be used from May (weather permitting) to September. Staff will deduct from the deposit if BBQ is not returned in clean and damage free condition. Propane is provided. 7) One hour time slots will be applied to the use of the Ping Pong Table during busy periods. 8) Loaned equipment must be used for its intended purpose (i.e. do not use volleyballs as soccer balls or vice versa, etc.).

GENERAL PARK RULES 1) Overall behaviour must be appropriate. There will be absolutely no tolerance for fighting, foul language, or any verbal abuse towards staff or other facility members. Such behaviour will result in a temporary suspension of facility privileges for the entire household as determined by management and staff of the Panorama Hills eCommunity™ Centre and/or FirstService Residential and/or Genstar Development Company. 2) The Panorama Hills e-Community Centre is open for the exclusive use of residents of Panorama Hills in good membership standing and their approved guests. 3) The park is unsupervised and should be used at the own risk of members and their guests. 4) The Panorama Hills e-Community Centre is a completely smoke free environment. No smoking within the building or park space. This also includes no smoking in front of entrances or in the parking lot. 5) No alcoholic beverages allowed in the park. Alcohol is only permitted in the building during approved events with a valid liquor license. 6) An adult member must supervise children under 12 years of age unless a Minor Waiver form has been completed and signed by parents/guardians. Minor Waiver forms are available at the facility office. 7) Children 3 years of age and under MUST wear a swim diaper while in the water park. 8) Park and building amenity usage based on a first come, first served basis. There are no reservations for park briquette use BBQ’s or equipment. Basketball courts and volleyball court must be shared during busy times. Please limit your use to ½ hour when others are waiting. 9) Absolutely no climbing or hanging on basketball nets, volleyball nets, water park structures, trees, fence, or any park/building structure. 10) The volleyball court is for volleyball playing only. No sandcastle building or digging in the volleyball court. Parents will be held responsible for their children. 11) No bicycles, tricycles, inline skates, skateboards, scooters, or battery operated riding toys permitted in the park unless for programmed activities. A bicycle rack is available at the main front entrance to the park. Users must supply their own lock. The Panorama Hills e-Community™ Centre will not keep any bikes, inline skates, skateboards, scooters, or riding toys for safe keeping. Panorama Hills eCommunity™ Centre is not responsible for any lost or stolen items. 12) Please do not ride bikes, scooters, skateboards, or inline skates in front of the facility main entrance. 13) Absolutely no entrance in the waterfall pool or climbing on the rocks. Throwing items into the waterfall or pool is strictly prohibited. 14) No water balloons permitted in the park. 15) No pets are permitted in the building or park. 16) No golfing in the park. 17) Personal stereos/radios must be used with headphones.

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18) No open fires. Five briquette use only BBQ’s are provided in the park. Members are responsible for supplying their own briquettes. Please leave briquettes in the BBQ after use. Staff will clean out briquettes at the end of the day. 19) Personal BBQ’s are not permitted in the park. 20) Please use garbage cans and recycle bins provided. 21) Please do not use glass bottles in the park. 22) No sticks or pucks allowed on the skating rink. 23) Skates are not allowed on any staircase inside and outside the building or on the main level. 24) Tobogganing is allowed in the designated area only. Tobogganing anywhere else in the park is strictly prohibited. 25) Inflatable structures are not permitted in the park or facility unless for programmed activities. 26) Absolutely no unauthorized access in the park before or after operating hours. Violators will be prosecuted. 27) Play safe and be respectful of the park and other members. In addition to the General Park Rules the following General Building Rules apply:

GENERAL BUILDING RULES 1) The Panorama Hills e-Community™ Centre indoor facility is open to use by members and their guests. Use of the facility for private functions requires a rental contract and subsequent fees. There are no drop-in parties allowed. From time to time various areas of the indoor facility may be booked for a private function or a programmed activity and therefore drop-in access will be limited or restricted. 2) Due to rentals and programming, PlayStation 3 DVD/Video Game System usage and movie/television viewing will not be allowed on a drop-in basis. 3) The courtesy phone provided is for short, local calls only. A five-minute phone maximum will be enforced. 4) Please respect the facility and throw all garbage and recyclable material in the canisters provided. 5) Please bring a pair of indoor shoes for programs. 6) No pets within the building or park. 7) Please keep noise to a minimum at all times. 8) Absolutely no unauthorized individuals permitted behind the staff desk. 9) Do not move or reconfigure tables and/or chairs unless for a private rental function. 10) Do not attempt to touch any of the electronic components. Staff is on hand to assist with all electronic set up. 11) Absolutely no use of sports equipment in the building. 12) No bikes, tricycles, scooters, skateboards, battery operated riding toys, or inline skates permitted in the building. 13) Absolutely no access to the kitchen unless for a rental function or with staff permission. 14) Absolutely no running or climbing on the patios. 15) The posting of notices on the bulletin board must receive prior approval from staff and/or management of the e-Community™ Centre. Removal of notices will be monitored monthly.

PARKING LOT RULES 1) Parking lot is for Panorama Hills e-Community™ Centre members and staff only. The parking lot is available for member use during operating hours only or during

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2) 3) 4) 5)

private functions. Any unauthorized use of the parking lot during the day or after hours will result in the towing of vehicles at the owner’s expense. There is absolutely no overnight parking permitted. The use of the parking lot for skateboard/bicycle ramps is strictly prohibited. Bicycles, skateboards, scooters, inline skates, and battery operated riding toys are not permitted for use in the parking lot. There is no parking or stopping in front of the building. Please use parking stalls only. No tractor trailer or bus parking permitted.

Parents will be held responsible for the actions of their child(ren) and the consequences associated with the violation of the rules listed in section 3. Facility Rules and Regulations. Any violation of the preceding rules and regulations will result in disciplinary action from a warning to suspension of privileges that is deemed appropriate by the management and staff of the Panorama Hills e-Community Centre. ALL OF THE RULES AND REGULATIONS LISTED IN SECTION 3. Facility Rules and Regulations. ARE SUBJECT TO CHANGE FROM TIME TO TIME WITHOUT WARNING AS MANAGEMENT AND STAFF OF THE PANORAMA HILLS E-COMMUNITY  CENTRE AND/OR FIRSTSERVICE RESIDENTIAL AND/OR GENSTAR DEVELOPMENT COMPANY DETERMINE NECESSARY FOR THE SAFE AND EFFICIENT OPERATION OF THE FACILITY AND PARK SPACE AND THE SAFETY OF ITS MEMBERS AND GUESTS.

4. Programming The Panorama Hills e-Community™ Centre will strive to provide a variety of programming options for members throughout the year. The cost of programs will vary depending on length of program and/or instructor fees. The Centre, therefore, reserves the right to restrict facility rental usage to accommodate programming schedules. Please see the newsletter, “Panoramic Perspectives” for programs offered.

4.1

Registering For Programs

Program registration dates will be posted within the Centre, in the newsletter and on the website at www.mypanoramahills.com. Each registration period has certain registration procedures to help control line ups and crowds (i.e. participants may only register for certain programs on a specific evening, a random draw system may be implemented, etc.). Please ensure you read the full registration details posted in the newsletter and on the website during each registration period. All programs have class size restrictions and registration is based on a first come, first served basis unless a random draw process has been implemented. All classes will have a registration cut-off date. Late registrations may be accepted if space is available but registration rates will not be prorated for any missed classes. Any requests for refunds will be assessed a $10.00 administration fee or $25.00 administration fee for summer day camps (please see section 1.6 Refund Policy for full details). Absolutely no refunds will be issued after attending 1 class unless due to a medical condition and supported with a doctor’s note. Refunds due to medical conditions will be prorated. Please Note: Certain programs have a NO REFUND policy (i.e. Play School). Please read registration form(s) carefully when registering.

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Members may register ONE guest (either a member or non-member) for the same program (member and guest must be in the same program). An additional non-member rate will apply for all non-member registrants. Please read the newsletter carefully as certain programs have different non-member rates.

5. Staff The Panorama Hills e-Community™ Centre is efficiently operated by a mixture of staff and volunteers. The Centre currently employs several Facility Attendants that maintain a presence during facility operating hours. They are the friendly staff that loan equipment, answer general information questions, provide stellar customer service, and maintain facility cleanliness. The Centre also employs a full time Administrative Assistant who manages the office affairs, public inquiries, Access Card database, and other general duties. In addition to Facility Attendants and the Administrative Assistant, the Centre is directed under a Facility Manager. The Facility Manager is responsible for the policies, procedures, and rules of the Centre; budgeting, staffing; and programming among other duties. Please feel free to stop in to visit or call the manager to discuss issues of concern, general comments, or programming ideas. The Facility Manager is Scott Chesniak and he can be reached @ 226-4386 or by email [email protected]. Maintaining the beautifully treed and landscaped park is the responsibility of the proprietor of The Common Gardener – Jim Adamson. The Panorama Hills e-Community™ Centre from time to time requires additional Facility Attendants or support personnel. If you are interested in working for the Panorama Hills e-Community Centre please watch the facility for postings.

6. Volunteers The Panorama Hills e-Community™ Centre is always in need of volunteers. Volunteers must be at least 14 years of age or older. Volunteers are needed in many capacities so please contact the Panorama Hills e-Community Centre for opportunities. The Panorama Hills e-Community™ Centre staff and management greatly appreciate the efforts of the Panorama Hills residents to make a volunteer time commitment. Depending on the role, you may be required to complete a security background check and provide proof of CPR/First Aid.

7. Lost and Found Lost and found bins are located behind the main staff desk at the front entrance of the facility. All lost items will be kept in the bins for one month. At the end of each month all unclaimed items will be donated to charity. Certain items such as keys, wallets, purses, skateboards, etc. will be kept secure behind the front desk (not in the bins) and will only be given out after accurately identifying them. Please ask staff to view bin items.

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8. Emergency Procedures In the event of an evacuation order, staff will inform members and guests to exit the building immediately. Emergency evacuation procedures are posted within the building on both the main floor and lower level for reference. If you are on the main floor and there is an emergency evacuation you are to exit the main doors and proceed to the archway at the top of the pathway where Panamount Blvd and Panamount Hill meet. If you are on the lower level you are to exit through the lower level doors and proceed to the basketball court area. If you are in the park when there is an emergency evacuation order please proceed to the basketball court area. Once you are at a meeting point you are to await further instruction from staff or emergency personnel. Please do not attempt to pack any personal belongings but rather exit immediately and await further instructions. Please do not congregate in the parking lot as it must remain open for emergency vehicles. In the event of a personal injury please contact staff immediately. Staff will assess the situation and determine if emergency personnel need to be contacted. Please cooperate fully with staff as they collect information for the required accident/incident report. For minor injuries (scrapes, bruises, cuts, etc.) a first aid kit is available at the gate office. Please ask staff for bandaids, gauze, etc. If you witness an incident (i.e. fight, property damage, an injury, etc.) please inform staff immediately. Please note: From time to time staff and management of the Panorama Hills eCommunity  Centre may conduct emergency evacuation drills for the purpose of staff training, systems testing, and efficiency enhancement.

9. Contact Information Facility Manager: Email: Administrative Assistant: Email:

Scott Chesniak [email protected] Nadira Dhalla [email protected]

Mailing Address:

Panorama Hills e-Community™ Centre 88 Panamount Hill N.W. Calgary, AB T3K 5R9 403-226-4FUN (4386) 403-226-5682 www.mypanoramahills.com

Phone: Fax: Web: Mailing Address: Phone: Fax:

FirstService Residential 810, 839 – 5th Avenue S.W. Calgary, AB T2P 3C8 403-299-1810 403-299-1813

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