NIELSEN BOOKNET P UB L I S H ER SERVICES

NIELSEN BOOKNET CAN HELP YOU TRADE ELECTRONICALLY ARE YOU NEW TO PUBLISHING? ARE YOU A SELF-DISTRIBUTING PUBLISHER? Nielsen BookNet helps small, independent publishers to trade electronically, allowing you to gain business benefits and cost savings and provides a level playing field so that you can compete with your major competitors.

NIELSEN BOOKNET ONLINE ORDER COLLECTION SERVICE* Nielsen BookNet Online Order Collection is a unique electronic service. (Developed for self-distributing publishers and powered by Nielsen BookNet TeleOrdering). Many booksellers now insist that suppliers receive orders and send order acknowledgements back electronically. The Nielsen BookNet Online Order Collection Service does this for you. It is easy to use and does not require special software, and it is now used by over 35,000 suppliers.

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NIELSEN BOOKNET PUBLISHER SERVICES

HOW DOES IT WORK? Set up is quick and easy, all you need is a computer and an Internet browser: û

Orders available 24/7

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You receive an email to tell you when orders are available for collection

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User-friendly screens display order details

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Download your order in CSV format and upload to your internal order system (if required)

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Provide order acknowledgement to bookseller and wholesalers

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Review order history online for up to 6 months

WHAT ARE THE BENEFITS? û

Process orders quickly and efficiently

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Booksellers and wholesalers receive order acknowledgements

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Improve order turnaround times and customer service

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Trade with booksellers and wholesalers worldwide

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Save time and money

BOOKSELLERS AND WHOLESALERS IN THE UK AND OVERSEAS CAN NOW ORDER FROM YOU ELECTRONICALLY AND RECEIVE BACK ORDER ACKNOWLEDGEMENTS (VIA OUR NIELSEN BOOKDATA ONLINE SERVICE).

* This service is free to self-distributing publishers who receive fewer than 300 order lines per annum.

Copyright © 2013 The Nielsen Company

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Harvey Maps Susan Harvey, Founder/Owner of Harvey Maps uses the Nielsen BookNet Online Order Collection Service to collect their orders online.

“WE CAN COLLECT THE ORDERS AT ANY TIME, AND ENSURE OUR RESOURCES ARE IN PLACE. ACKNOWLEDGING THE ORDERS INFORMS OUR BUYERS THE ORDER HAS BEEN RECEIVED AND IS EITHER ON ITS WAY OR IS WAITING STOCK. THIS ALLOWS US TO KEEP OUR CLIENTS INFORMED OF AVAILABILITY AND THEY IN TURN CAN INFORM THEIR CUSTOMERS – A WIN, WIN FOR EVERYONE. THE SERVICE HAS ALSO SPEEDED UP THE ORDER TURN ROUND TIME – NO MORE WAITING FOR THE POST, THE ORDERS ARE SENT OVERNIGHT AND ARE READY AND WAITING FOR US IN THE MORNING SO WE CAN ENSURE DISPATCH IS QUICK AND THE ORDER ON ITS WAY.” www.harveymaps.co.uk

NIELSEN BOOKNET PUBLISHER EDI SERVICE Nielsen developed its Nielsen BookNet Publisher EDI Service to allow smaller, independent self- distributing publishers to extend their electronic trading capabilities further without the expense, resource or technical know-how required for a fully integrated solution. The Nielsen BookNet Publisher Service enables self-distributing publishers to exchange business messages via a secure, reliable and auditable network trading with major booksellers and wholesalers such as Blackwell, Coutts, Waterstones, WH Smith, Bertrams and Gardners.

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NIELSEN BOOKNET PUBLISHER SERVICES

HERE’S WHAT OUR CLIENTS THINK ABOUT THE SERVICE AND HOW IT HELPS THEM TO IMPROVE THEIR BUSINESS PROCESSES: Abson Books Owner Michael Ellison gives his comments on Nielsen BookNet Publisher EDI Service:

“BEFORE WE SIGNED UP TO THE NIELSEN BOOKNET PUBLISHER SERVICE WE USED TO TAKE ORDERS BY POST AND FAX, SO A LOT OF TIME WAS SPENT ON ADMINISTRATION – USING THE NIELSEN BOOKNET SERVICE HAS SAVED TIME AND MONEY AND IMPROVED ORDER SUPPLY TIME. WE USED TO SEND GREAT BUNDLES OF INVOICES TO WATERSTONES MONTHLY, HOWEVER, THIS IS NOW ALL SENT ELECTRONICALLY, WHICH ALSO SAVES ON POSTAGE AND IS ENVIRONMENTALLY FRIENDLY!” “IT {NIELSEN BOOKNET PUBLISHER SERVICE} IS VERY SIMPLE TO USE AND I WOULD ENCOURAGE OTHER SUPPLIERS TO CONSIDER JOINING THE SERVICE. ANYONE IN PUBLISHING – NO MATTER HOW SMALL – IF YOU WANT TO TRADE ELECTRONICALLY WITH BOOKSELLERS AND WHOLESALERS, NO MATTER WHERE THEY ARE BASED, THERE IS NO BETTER SOLUTION.”

Copyright © 2013 The Nielsen Company

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WHAT ARE THE BENEFITS OF USING THE NIELSEN BOOKNET PUBLISHER SERVICE? û

Improve the speed of order fulfilment

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Improve customer service

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Trade with booksellers worldwide

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Save time and money

HOW DOES IT WORK? A simple web interface allows you to view new orders as well as 6 months order history. New orders can be spun into order acknowledgments, delivery notes and invoice messages. The message content is displayed in web forms and information can be added or amended as required. This is then delivered back to the bookseller or wholesaler in a format that can be automatically processed by their back office systems or viewed via the web.

THE SERVICE ALLOWS YOU TO:

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Receive orders and send messages electronically back to UK major chains and wholesalers

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Send electronic messages including order acknowledgements, delivery notes, invoices and credit notes

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Eliminate rekeying (of book orders) and the risk of errors by downloading to a CSV file

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Reduce paperwork by sending information electronically

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Improve sales and customer service by providing accurate information in a timely manner

NIELSEN BOOKNET PUBLISHER SERVICES

Further information: Nielsen BookNet also offers Integrated Solutions and Value Add Services which can help you to develop your e-trading capabilities. For further information on these services, or to discuss your e-trading needs, please contact a member of the Nielsen BookNet team. Email: [email protected] Tel: +44 (0)1483 712 200 www.nielsenbooknet.co.uk

Technical Help Desk: Our Technical Help Desk is open for technical enquiries and support for all our Nielsen BookNet services during normal office hours from Monday to Friday (08.30 – 17.30 GMT) Tel: +44 (0)1483 712 260 Email: [email protected]

ABOUT NIELSEN Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. For more information, visit www.nielsen.com. Copyright © 2013 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service names are trademarks or registered trademarks of their respective companies. 13/6888