MAUI AIR TRAFFIC CONTROL TOWER Facility Orientation Guide

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TABLE OF CONTENTS Welcome Letter Maui Air Traffic Control Tower Maui Tower Leadership Team Expectations of All Employees Policies Local Area Information Restaurants Online Resources Maui Tower and Airport Area Map Maui Tower Directory

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Welcome Letter

Dear New Employee, Welcome to the Maui Airport Traffic Control Tower! Here you will have an opportunity to work with an outstanding team of professionals who make this a great place to work and develop your skills. Your knowledge, abilities and positive attitude make you a meaningful addition to our team, and I am certain that you will make a positive impact on our future. We want to make your tenure at this facility as enjoyable and rewarding as possible. Please feel free to ask any questions and express your thoughts and ideas to the staff and management. Our aim is to create an informal, professional atmosphere and involve everyone in the process of making our facility an exceptional place to work. I look forward to working with you, and would like to welcome you again to our team! Sincerely,

Stacey S. Kaopuiki Air Traffic Manager Maui Airport Traffic Control Tower

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Maui Air Traffic Control Tower The Maui Tower was built in 1988. The site consists of a 187-foot high Air Traffic Control Tower (ATCT), an Administrative Base building, an Environmental Support Building and an office for the National Weather Service. Maui ATCT is a Limited Radar Approach Control (LRAC), ATC Level 7, facility. In 2006 this tower ran 165,000 operations, consisting mostly of air carrier and air taxi flights. Approximately 50% of traffic operations are helicopter tours. What is the busiest route between two points in North America? According to USA Today, the Honolulu-Kahului route is the busiest with 639 weekly scheduled air carrier operations. This is followed by the Los Angeles-Las Vegas route with 553 operations per week. The facility is staffed with air traffic controllers and front line managers (FLM). Staffing levels are presently set at eleven controllers, two FLM’s and 1 temporary air traffic assistant. There are also two Raytheon (contract) staff specialists who assist with training and administrative duties. Daily traffic counts average 425 operations of various types of aircraft. The Administrative Base building consists of a break room, the Air Traffic Manager (ATM) and FLM offices, a reception office, a training office, conference room and spaces for the System Support Center (SSC/Tech OPS) staff.

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Maui Air Traffic Control Tower Organizational Chart The following organizational chart depicts the structure of the Hawaii Pacific District / Maui Air Traffic Control Tower.

Robert Rabideau District Manager Hawaii Pacific District Debbie Saito Asst. AT Manager Honolulu Control Facility

Stacey Kaopuiki Maui Air Traffic Manager

Leonard Nagata Front Line Manager

Air Traffic Control Specialists and Developmentals

Chris Suzuki Front Line Manager

Air Traffic Control Specialists and Developmentals

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Maui Tower Leadership Team Stacey S. Kaopuiki, Maui Air Traffic Manager Stacey returned to Maui Tower and the FAA in 2003. He has served in several positions including air traffic controller and Operations Supervisor at Maui TRACAB and Maui Tower before becoming the Air Traffic Manager in December, 2006. He is a native of Lana`i and presently resides with his wife and son in Pukalani. During his spare time he enjoys going back to his home of Lana`i to hunt, fish and visit with family. He also enjoys reading and is committed to the literacy of Native Hawaiian children through the authorship and publication of several children’s books. Leonard Nagata, Front Line Manager, Maui Tower Leonard joined the FAA in 1982 and has worked at Honolulu Center (ARTCC) and Molokai Tower. He transferred to Maui in 1990 as a controller and became the Front line Manager in 2007. He was born and raised in Kahului, Maui and still resides with his wife and 2 children. He spends his free time supporting the Boy Scouts of Maui and the Maui High School Band program. Chris Suzuki, Front Line Manager, Maui Tower Chris has been at the Maui Tower since January 1970. He came home to work at the Kapalua facility after his military stint in the Air Force. Chris resides in Pukalani with his wife and daughter. His passion outside of work is fishing on his boat “Carolyn”.

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Expectations of All Employees Maui Tower leadership team expects all employees to: • • • • • • • • • • • • • • •

Come to work, be on time Be prepared – mentally and physically Understand leave policy and manage your leave appropriately Be cooperative and professional Treat people with respect and dignity Take initiative Be accountable Lead by example – be a good role model Do not tolerate or engage in any form of harassment or discrimination Actively participate in training Know your airspace and systems, know your equipment Use prescribed phraseology/correct facility and equipment names Follow rules and procedures Be open to feedback – provide honest information Be an effective team member

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Policies Reporting for Duty You are to report to your shift on time. If you are delayed for any reason, call the ATM at 877-0725 or the Tower Cab at 871-4054 (restricted phone #) as soon as possible. If it is on a weekend or after hours, call the Tower Cab directly.

Hours of Duty Operational hours for Maui Tower are from 6 a.m. to 12 a.m. daily (6 a.m. to 11 p.m. during Daylight Saving Time). Administrative hours are from 7:00 a.m. to 3:30 p.m., Monday through Friday. Assignment to the watch schedules are posted monthly. Eight hour shifts are assigned to operational personnel and 8 ½ hour shifts for administrative personnel and for those in formal training classes. The facility break room is well equipped with food and refreshments for purchase.

Parking Adequate parking is available at no cost in the front of the administrative office. Parking stalls are not assigned.

Security The current security level is posted in the entry of the office. All controllers are required to wear their FAA ID badge while at work in the facility. As a secure facility, all guests are required to register and provide identification. In the case of a fire or other emergency, facility procedures are in place to ensure the safety of all occupants.

Building Access On your first day of employment, you will be issued a building key and may be issued a temporary ID card that is used as a gate/building access key. An application will be

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completed to secure your permanent ID card. Upon receipt it will be programmed to allow you entry into the entry gate and facility.

FAA ID Cards Your permanent FAA I.D. card may be replaced because of damage or age. If it is lost/misplaced, it must be reported immediately so it can be deactivated for entry privileges. Another application must be submitted for replacement.

Guests and Visitors Guests and visitors to the facility are dependent upon the current security level. Permission is authorized by the ATM or FLM. All guests and visitors must register at the door and provide identification when asked.

Cell Phones Cell phones may not operate in the office building, depending on the cell phone provider. Cell phones are not allowed to be operational in the Tower Cab. It must be turned off to reduce the risk of interference with tower equipment.

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Local Area Information Maui Profile

Maui is the most popular visitor destination in Hawai`i. For the 13th time in a row it has captured the title “Best Island in the World” from the Reader’s Choice Award, 2007. Maui is broken up into 5 areas: West Maui (Lahaina, Ka`anapali, Napili, Kapalua), Central Maui (Kahului, Wailuku), Upcountry (Pukalani, Kula, Makawao, Hä`iku, Pä`ia), South Maui (Kihei, Makena) and East Maui (Ke`anae, Hana, Kipahulu). It boasts an island population of about 141,000. Maui’s sister islands that comprise Maui County are Moloka`i, Läna`i and Kaho`olawe. The average temperature is 80 degrees year round. The island rainy season is generally from December through March. It does not rain constantly during this period, just an increase in precipitation during that period. The cost of living on Maui is one of the highest in the nation. The average cost of a home is $625,000. Unemployment is around 2%. Long term rental units are readily available and are usually listed in the main local newspaper, The Maui News. 10

Driving times As you look for possible locations to live, you may want to consider how long it takes to get to work. Driving times from the following locations are approximate in nature and is contingent upon traffic/accidents or other natural disasters: Wailuku 15 minutes Kula 25 minutes Kihei 25 minutes Lahaina 45 minutes Pukalani 20 minutes Napili 1 hour Makawao 25 minutes Kahului 10 minutes Maui provides a bus service. See www.mauicounty.gov/bus/ site for a listing of areas serviced and schedules.

Attractions Abound in Maui Popular visitor sites include the Haleakalä National Park, `Iao State Park and the sites along highway 37 to Hana. White sand beaches abound on the south shores of Kihei and the west side of Lahaina. Located in Kahului, the Maui Arts & Cultural Center hosts many musical, artistic, ethnic and theatrical events. It’s year round calendar brings delight to all age groups and cultures. Visit their website at www.mauiarts.org for a list of current events.

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Restaurants of Note Maui is home to some of the best and most innovative chefs in the world. After all, when you’re at the top of your game in any field, you can live wherever you like. Many come to Maui. Some of these world-class cooks have chosen to pursue their art by participating in the evolving perfection of Hawai‘i’s regional cuisine, Asian fusion and the broader Pacific Rim styles, while others have downscaled their presentation to provide some of the best neighborhood cafés and even roadside dining experiences in the world. Wherever you go on the island, you’ll find excellent and interesting food spanning the full range, from fine dining to simple, but delicious snacks and even take-out food. Watch local calendars for food festivals that will give you a chance to sample many of the island’s best kitchens in one evening.

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Online Resources Local Area Resources www.visitmaui.com www.maui-spot.com

Chamber of Commerce www.mauichamber.com

Housing and Relocating Assistance www.mauirealestate.com

Local News www.mauinews.com

Maui County Government www.co.maui.hi.us

Culture & the Arts www.mauiarts.org

Refer to the local telephone directory for other important information about Maui and the State of Hawai`i.

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Maui Air Traffic Control Tower and Airport Area Map The map below locates the Kahului Airport within its immediate surroundings.

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Photo of the Kahului Airport Terminal and runways taken from the Tower Cab.

Inside the Kahului Airport Passenger Terminal.

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Maui Tower Directory The following list provides the most commonly used phone numbers within the Maui Tower facility: >> Front Desk/Office Office hours 6:30 a.m. to 3:00 p.m.

(808) 877-0725

>> Tower Cab

(808) 871-4054 (Restricted phone #)

>> SSC/TO Manager

(808) 877-0785

>> Facility Fax (808) 877-4829 >> Tower Cab Fax (808) 873-9547

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