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Guest Directory

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The following A – Z information is provided for your convenience. Please contact the Reception (dial 100) should you have any queries.

Accommodation Services (Dial 100) ź In addition to our daily services, our accommodation staff will be pleased to provide the following items on request for your additional comfort: ź Additional blankets ź Duvets ź Pillows ź Towels ź Adaptors ź Cots ź Iron & Ironing board ź Sewing Kits ź Shower Caps ź Face Cloths ź Extra Toiletries eg: Shaving foam, toothpaste, shoe polish

Air conditioning All guest rooms are fully air-conditioned. Individual controls enable you to regulate temperature in your room. Balcony and terrace doors must be closed to allow mechanism to function properly. Airport transfers All international airlines fly to Henri Coandă International Airport, Bucharest - Otopeni (OTP), which is less than 23 kilometres away from the hotel. We recommend that you leave for the airport 2,5 hours prior to your flight departure. Transportation to / from the airport can be arranged by Taxi. For further information please contact the Reception (dial 100).

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Perfect mornings...

Breakfast Breakfast is served from Monday to Friday 8.30 am to 10.30 am, Saturday and Sunday 8.30 am to 11 am. Please contact the Reception (dial 100) for details about the place where breakfast is served. Car Parking Vila 23 Spa & Conference Lake Resort's car park is situated to the front of the resort and is available free of charge to all guests. Parking is on a first come, first serve basis. Check-in Check-in time is 2:00 pm. Check-out Check-out time is 12:00 pm. This time may be

extended by prior arrangement by contacting the Reception (dial 100). Conference Facilities Please enquire our Sales team of our conference & events facilities. Our extensive brochure is available on request and we will be pleased to make an appointment with our conference & events manager on your behalf. Credit cards We accept VISA and MasterCard. Cribs / cots Are available free of charge upon request. Please contact the Reception (dial 100).

Business & lifestyle...

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Dietary Requirements If you have any special requirements please contact the manager on duty who will be happy to assist you.

(national holidays are excluded). Please contact the Reception before 12.00 am, so that they will arrange for your laundry to be collected and returned to you on the same day.

Doctor If you require a doctor or emergency services please call the Reception (dial 100) and they will contact the Doctor on call immediately.

Electricity The electric current is 220 volts (50 cycles). Razor outlet 220/220-50 cycles – 20VA.

Dress Code For the bar and restaurant, we reserve the right to refuse people who are inappropriately dressed. Pyjamas and other bed clothes are not permitted in the restaurant. Dry Cleaning/Laundry (Dial 100) We offer dry cleaning and laundering services for your garments from Monday to Saturday

Emergency Should an emergency arise, please call immediately the Reception (dial 100), to state type of emergency and location. Fax/Messages For faxing, photocopying and messaging services please contact the Reception and they will take care of all arrangements.

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Sensations and colours...

Fire Safety For your safety we would advise that you take note of your nearest fire exit on the floor plan located on the back of your guestroom door. Guest safety is our number one priority at all times. Fresh Flowers Fresh Flowers are available on request. Please contact the Reception (dial 100) and they will take care of all arrangements. Hairdressers A hair dressing service is available. Please contact the Reception (dial 100) to make your booking or should you prefer to go to a local salon, the Reception can also make an appointment for you.

Hairdryers Hair dryers are available in all guest bedrooms and are located in the bathroom. Heating All our guestrooms are equipped with individual thermostat controls, allowing you to determine the right temperature in the room for your own comfort. Should you experience any difficulties with it, please contact the Reception. Ice Should you require ice in your room, it can be obtained from the Bistro or Restaurant, located on the ground floor.

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Magic moments...

Internet Access Complimentary Wireless Broadband Access is available throughout the hotel. Please contact the Reception (dial 100) if you require assistance. Key Cards Your key card is electronically encoded and for your security the room number is not indicated on the card. Should you loose your card, please inform the Reception immediately. A new card will then be issued for you, while the old one will be cancelled automatically. On the day of your departure the card will work until 12:00 pm. Should you wish to use your room after this time, please contact the Reception (dial 100). Please ensure that your door is always locked securely on leaving your guestroom.

Lost Property Any lost property found in the hotel is placed in storage. Please contact the Reception (dial 100). Luggage Should you require help with luggage please ask the Reception and they will arrange for a porter to assist you. Luggage Storage Luggage storage is available at the Reception on check-out. Mail/Messages Any mail or messages addressed to guests will be held at the Reception for collection at your convenience.

Flavours... managed by

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Restaurant The restaurant is open from 11.00 am to 10.30 pm. It is advisable for you to book in advance. Room Service For those who prefer the privacy of dining in their room, we offer an extensive room service menu. Please contact the Reception (dial 100). Smoking Policy Smoking is not permitted within Vila 23 Spa & Conference Lake Resort. The premises has a non-smoking policy which applies to all public areas as well as the guestrooms.

Spa Access Complimentary access at Nymphea Spa is granted to our guests. Opening hours are from 9 am – 9 pm. Therapies are available upon reservation (dial 100). Spa services are exclusively dedicated to persons over 16 years. Copies of the etiquette & regulations, which govern the use of the facilities, are available at the Spa Reception. Telephone For calling into another room at Vila 23 Spa & Conference Lake Resort, please dial 0, followed by the room number. Should you need to call someone outside the resort, please contact the Reception (dial 100).

Nymphea Spa

Exquisite Spa moments...

Television Please consult the guide available on your TV. Timetables Should you require information on bus or train timetables, please contact the Reception (dial 100). Umbrellas Unfortunately, we cannot do anything about the weather. However, umbrellas are available at the Reception, should you require one. Wake-up Calls Should you require a wake-up call, please ask the Reception (dial 100).

Wheelchairs Should you require wheelchair assistance, please contact our porter on duty who will be happy to assist you. You No one is more important to us than YOU. If there is anything we can do for you, then please ask. Z ZZZZZzzzzzz Sweet Dreams...

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The rhythm of nature...