Lean Six Sigma IASSC Certification Green Belt Level Training

Internationally Accredited By:

Organized by:

Knowledge Partner:

Sponsored by:

(This Certification Training is jointly organized by Atmalink CT Sdn Bhd and MBizM Sdn Bhd)

ATMALINK CT SDN BHD (805595T) B-09-11A, iSOVO, Jalan Persiaran Multimedia, iCity, 40000, Shah ALam, Selangor, Malaysia. Email : [email protected] Phone : +603 55218674, Fax : +603 55218675 http://leansixsigma.com.my www.atmalink.com

Lean Six Sigma IASSC Certification Green Belt Level Training 1. The Lean Six Sigma Green Belt Training Sessions – 10 Days Lean Six Sigma Green Belt Training – DMAIC The training part will consist of the following (10 Days Phased). During the training, the project will emphasize on the workshops that entails the project outputs that are required.  The Green Belt Course is designed to improve process performance, deliver medium to high impact projects and achieve significant cost savings.  Lean Six Sigma Green Belt is designed to acquire the special skills and knowledge required before leading or taking part in any continuous improvement project.  Green Belts will effectively use the Lean Six Sigma tools throughout their organization, customers and suppliers for achieving business improvement results.  Green Belts will gain thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles.  Green Belts will gain knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities.  The course curriculum and modular topics are as below:

SESSION 1: DEFINE THE PROJECT (D) – 2 Days         

Introduction & Overview of Lean Six Sigma Cost of Poor Quality (COPQ) The 7 Wastes - TIMWOOD Drill Down Tree & Pareto Chart Project Charter Development Teams & Stakeholder Analysis Voice of Customers (VOC) & Kano Model SIPOC & Basic Process Mapping Financial Analysis and Cost Savings o Additional Workshop: Project Charters

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

SESSION 2: MEASURE THE PROJECT (M) – 2 Days  Root Cause Analysis (RCA) Tools o Fishbone Diagram, 5 Why, 3x5 Why Analysis o Lean A3 Reporting and 5W 2H Reporting Structure  Operational Definition and Data Collection Plan  Basic Statistics and Sampling Techniques o Mean, Median, Mode, Variation, Standard Deviation Distribution Curves  Process Capability Analysis and Sigma Value  Basic Value Stream Mapping (VSM)  Detailed Process Mapping o As Is and Should Be Maps, Value Analysis – VA, NVA & VE  Cause and Effect Matrix  Failure Modes and Effects Analysis (FMEA)  Introduction to Process Excellence Statistics SESSION 3: ANALYSE THE PROJECT (A) – 2 Days  Advanced Graphical Analysis  Pareto Charts  Box Plots  Run Charts  Dot Plots  Scatter Plots & Matrix Plots  Histograms / Normality Plots  Time Series Plots  Capability Plots  Hypothesis Testing  Statistical Root Cause Analysis  Degree of Freedom  Power and Sample Size  1 Sample t-Test  2 Sample t-Test  One way ANOVA  Test of Equal Variance (TOEV) Tables  Correlation Analysis  Simple Linear Regression  Multiple Regression  Best Subset Regression  Correlation and Regression for Quality Analysis  Person Correlation, Residual Analysis (R2, R2-adjusted)  Full Current State Value Stream Mapping (VSM)  Summarising Potential Factors and Potential Solutions Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

SESSION 4: IMPROVE THE PROJECT (I) – 2 Days      

Generating Improvement Ideas Evaluating & Selecting Best Solutions Solution & Training Implementation Plan Develop & Execute Pilot Plan Lean Concepts and Error Proofing / Kaizen Cost & Benefit Analysis (ROI)

SESSION 5: CONTROL THE PROJECT (C)     

Quality Control Plan Standard Operating Procedures (SOP) Statistical Process Control (SPC) Best Practice and Replication Opportunities Process Ownership and Dashboards

Minitab During Green Belt Lean Six Sigma Training - Where applicable, during the training course, our consultants will provide the participants with training on how to analyse Quality data using the Minitab software which is widely used by Lean Six Sigma practitioners.

Example of Minitab Software: Process Capability of Admin Expenses USL Within Overall

P rocess Data LS L * Target * USL 520000 S ample M ean 579043 S ample N 12 S tDev (Within) 112539 S tDev (O v erall) 110014

P otential (Within) C apability Z.Bench -0.52 Z.LS L * Z.U S L -0.52 C pk -0.17 O v erall C apability Z.Bench Z.LS L Z.U S L P pk C pm

OUR CONSULTANTS WILL ALSO PROVIDE CANDIDATES WITH USEFUL EXCEL QUALITY TEMPLATES AND TOOLS

-0.54 * -0.54 -0.18 *

400000 500000 600000 700000 800000 O bserv ed P erformance P P M < LS L * P P M > U S L 583333.33 P P M Total 583333.33

E xp. PPM PPM PPM

Within P erformance < LS L * > U S L 700083.55 Total 700083.55

E xp. O v erall P erformance P P M < LS L * P P M > U S L 704257.18 P P M Total 704257.18

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Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

2. The Examination and Certification We will administer an examination for the participants upon completion of their training. The examination consists of the following (on last day of training or during Control Coaching Session):

Optional LSS Green Belt Level (External Exam – IASSC Certified) Exam Type:

Multiple Choice Questions

No. of Questions:

50 Questions

Examination: Closed Book Examination Passing Rate:

70% and above

Duration of Exam: 2 Hours

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

The Trainers / Consultants DR. SATNAM SINGH SENIOR CONSULTANT – FULL TIME  PhD in Engineering & Manufacturing Management (Lean and Six Sigma) - Coventry University, United Kingdom  MSc in Engineering & Manufacturing Management - Coventry University, United Kingdom  B. Eng. (Hons) in Mechanical Engineering - Liverpool John Moores University, United Kingdom  Diploma Business Studies and Management - ACT College, London UK  Certified Six Sigma Black Belt / Master Black Belt (MBB) Project Manager - XR Training & Consultancy (UK) / Federal Mogul Corporation (Europe)  Expert in Lean Six Sigma, Process Improvements and Lean Enterprise Solutions.  Specialist in process optimization, cost reductions, deploying process excellence strategies.  Trainer in Lean Six Sigma and Lean Enterprise Programmes.

EXPERIENCE For more than 15 years, Dr. Satnam Singh has been delivering process excellence projects, performance improvements, and change management in industries such as automotive, construction, engineering, textile, chemicals, electronics and many product manufacturing companies. He has:  Assisted many organizations in improving process performance using the tools and techniques of Six Sigma and Lean, and has expertly used appropriate data collection and analysis methods to accelerate process improvement projects.  Trained and mentored Project Champions, Finance Executives, Yellow Belts, Green Belts and Black Belts for Six Sigma Lean Enterprise Solutions.  Led many Six Sigma activities in Europe and Asia that yielded millions of dollars in company savings.  Experienced Six Sigma Statistical Software such as Minitab (Version 16) and Sigma Excel.  Developed training materials and Lean Six Sigma games for training.  Delivered turnkey Mechanical Projects for Process and Cost Efficiency.

EXPERTISE  Lean Six Sigma and Lean Deployment Consultation and Facilitation.  Lean Six Sigma Project Selections, Execution & Management.  Lean Six Sigma Project Consultancy and Training Material Development.  Lean Six Sigma Training, Project Coaching & Mentoring.  Supplier Development using Cost Reduction Techniques and Process Excellence Metrics.  Lean Systems Designing & Re-designing.  Strategic Planning & Project Management.  Execution of Process Improvement Initiatives.  Quality Assurance and Standard Operating Procedures.  Operations and Supply Chain Management.  Delivering Turnkey / CAPEX Mechanical related Engineering Projects for Cost Efficiency. Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

MAJOR ACHIEVEMENTS 

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Dr. Satnam’s most recent success is in the deployment of Lean Six Sigma in a major Government Linked Company in Malaysia, where he trained and coached 11 Black Belts and 17 Green Belts and achieved a savings of RM32million (hard savings) within 12 months of deployment. Published several academic papers on Conferences and Journals namely the most esteemed International Journal of Production Research. Work experience includes projects for leading companies in Europe (UK, Sweden, France, Germany and Romania) and Asia (Malaysia and Indonesia). Languages: English, Bahasa Malaysia, Bahasa Indonesia, Punjabi, Tamil, Hindi. Industrial Achievements: o Major Nuclear Plant in the UK dealing with workplace improvement, health and safety implementation, safe working procedures, medium to large scale engineering modifications and nuclear inspectorate installation inspections. o Multi-National Company (MNC) based in Europe dealing with Lean and Six Sigma Deployment whilst completing medium to large scale engineering CAPEX projects between £0.5m to £ 3m. o Local Asian Consulting firm dealing with Wide Scale Lean Six Sigma Deployment in a Government Linked Company (GLC) and several government agencies in training, coaching, project execution of Lean Six Sigma projects (Achievement: RM40 million hard savings).

CREDENTIALS Dr. Satnam Singh graduated from Liverpool John Moores University (UK) with a Bachelor Degree in Mechanical Engineering. He then furthered his studies at Coventry University in UK and was awarded with a Masters Degree of Science in Engineering and Manufacturing Management. Dr. Satnam then continued to study for his doctorate and was awarded with a PhD in Engineering and Manufacturing Management. Dr. Satnam has been actively involved in the field of Continual Improvement activities since the beginning of his tertiary education. While accomplishing his Master Degree in the United Kingdom, he had been extensively trained for Lean Systems and Six Sigma whilst working as a Project Manager for a Multi National Corporation (MNC) in the UK for 12 years. During his stay with the MNC in the UK, Dr. Satnam was tasked with the responsibility of promoting and implementing Lean and Six-Sigma within the Organization and throughout Europe. Due to his extensive exposure in Lean and Six-Sigma Management Systems, he was invited by the company’s European Subsidiaries to conduct in-house training, project consultations and strategic planning in the area of Six-Sigma implementation.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

PUBLICATIONS 

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Pre-requisites For Managing The Integration of Environmental Performance Into Product Variety Manufacture: A Case Study Approach, Proceedings SMESME 2006: 8th International Conference on Stimulating Manufacturing Excellence in Small and Medium Enterprises, Coventry United Kingdom, 26-28 June 2006., 118-125. ISBN 1-84600-012-2 A Systematic Way of Identifying Environmental Aspects and Development of Environmental Management Programs, Proceedings SMESME 2006: 8th International Conference on Stimulating Manufacturing Excellence in Small and Medium Enterprises, Coventry United Kingdom, 26-28 June 2006, 102-109. ISBN 1-84600-012-2. The Design of a Sustainable Manufacturing System: A Case Study of Its Importance to Product Variety Manufacturing, Proceedings I*PROMS 2006: 2nd Virtual International Conference on Intelligent Production Machines and Systems, Online at http://conference.iproms.org/, 3-14 July 2006, Cardiff, UK. ISBN-13: 978-0-08-045157-2. Exploring The Relationship Between Lean Manufacturing and Environmental Performance: A Case Study Approach, Proceedings CARs & FOF 2006: 22nd International Conference on CAD/CAM, Robotics and Factories of The Future, Narosa Publishing, 19-22 July 2006, Vellore, India, 432-439, ISBN-13:978-81-7319-792-5. Integrated Environmental Process Planning for the Design and Manufacture of Automotive Components, International Journal of Production Research: Special Issue on Sustainable Production, Vol. 45, Nos. 18–19, 15 September –1 October 2007, pp. 4189–4205. Working Paper: Six Sigma in Education, Proceedings: 1ST Conference on Six Sigma in Education 2008, University Malaya, Kuala Lumpur, Malaysia, 27 August 2008, 1-13. (Catalogued at University Malaya Za’ba Memorial Library: Malaysiana Index Database INDXDB). Working Paper: Six Sigma in Construction, Proceedings: Construction Industry Development Board (CIDB) Malaysia, Conference on Six Sigma in Construction 2008, Grand Seasons Hotel, Kuala Lumpur, Malaysia, 30 October 2008, pp. 1-15. Working Paper: Six Sigma in TQM, Proceedings: Construction Industry Development Board (CIDB) Malaysia, Conference: Embracing TQM in Construction – Way Forward 2008, Grand Seasons Hotel, Kuala Lumpur, Malaysia, 25 November 2008, pp. 1-19. Beating Recession With A Black Belt, Published in Berita BMCC, July – Aug 2009: Issue 66 PP 11826/12/2009, pp. 18.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

Mr. Harbans Singh Senior Consultant – Full Time

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 B.S (Hons) in Information Technology (Software Engineering) – University of East London, UK.  Diploma in Information Technology (Software Engineering) - Institute of Information Technology Cosmopoint, Malaysia  Certified Six Sigma Black Belt / Master Black Belt (MBB) Project Manager - Juran Institute (USA) & Samsung Electronics (Malaysia). Expert in Lean Six Sigma Deployment, Lean Six Sigma Project Selection, Execution & Management, Lean Six Sigma Consultancy, Training, Coaching & Mentoring including Supplier Development. Specialist in Organisation Processes, Systems Designing & Re-designing, Strategic Planning & Project Management, Execution of Process Improvement Initiatives, Quality Assurance and Standard Operating Procedures.. Trainer in Lean Six Sigma and Lean Manufacturing Programmes.

EXPERIENCE For more than 12 years, Harbans Singh has been implementing company culture transformations, performance improvements, and change management in industries such as construction, healthcare, electronics, chemicals, textile, F&B, transportation and many product manufacturing companies. He has:      

Consulting, Training, Coaching and Mentoring Lean Six Sigma Methodology, Minitab and Sigma XL. Developing Training Materials for Champions, White Belt, Yellow Belt, Green Belt and Black Belt. Actively lead teams and provide individual contribution in problem solving efforts on selected projects to improve quality, reduce cost and improve cycle time, scrap, rework and etc. Establish Six Sigma propulsion strategy and annual activity plan to promote and execute the culture of Lean Six Sigma as well as lead Lean Six Sigma deployment and its implementation at company-wide. Manage, support and lead company's Lean Six Sigma Mega, Sub-Mega projects and supplier Mega projects Propagate Six Sigma strategies and tools in the form of training and workshops.

EXPERTISE    

Training in Lean Six Sigma and Six Sigma tools and techniques. Coaching and facilitating teams in problem solving and process improvement. Designing & Re-designing Lean Six Sigma Programmes. Quality Assurance and Standard Operating Procedures

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

MAJOR ACHIEVEMENTS 

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Lean Six Sigma Training for 11 Black Belt and 17 Green Belt on projects relating to Value Engineering, A&P Expenses, Reworks / Defects Costs, Energy Consumption, Rental Expenses, Repair & Maintenance Costs, IT Expenses, Admin Expenses. Total cost savings RM32 million. Full Lean Development utilising Safety, Quality, Cost, Delivery and Motivation as key performance indicators within 103 man-days for both plant Developed 300 Six Sigma Green Belts and 40 Six Sigma Black Belts Asia Pacific Region Mentored Six Sigma Yellow Belt, Green Belt and Black Belt projects that contributed to total cost savings of USD 15 million during the past 6 years with Samsung Electronics.. Achieve Level 6 for most outstanding subsidiaries with 6 Sigma by self-implementing projects (with focus on CEO & Executive projects). Single-handedly coached 2 Black Belts to achieve Best Project Awards in Samsung Electronics Asia Pacific Six Sigma Project Competition (Five years consecutively).

CREDENTIALS Harbans Singh is a graduate of University of East London and holds a Bachelors Degree (Hons) in Information Technology majoring in Software Engineering. He is certified as a Six Sigma Black Belt trained by Juran Institute (USA & Korea) under the supervision of Samsung Electronics Asia Pacific.

Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)

TRAINER’S PROFILE Santhakumaran Atmalingam is a certified professional trainer and performance improvement consultant specializing in the areas of Property Sales, leadership development, customer service and enhancement of interpersonal skills. In addition to being the Ceo of Atmalink CT Sdn Bhd, he serves as a faculty member of the International Professional Managers Association UK. Currently pursuing his Masters in Science in University Putra Malaysia. Santha is the Vice President of Socio-Economic Transformation and Innovation Association. His vision, passion and determination led to the start-up of Atmalink, its exemplary business growth and strong market presence locally. In 1998, Santha graduated from Universiti Kebangsaan Malaysia (National University of Malaysia) with Bachelor Degree in Business Administration while majoring in Marketing. He has direct hands on experience in managing customers more than 15 years. Started his career with Brunsfield Group of Companies, a leading property developer in Malaysia and moved on to various industries such as customer loyalty programmes management, international trade event and exhibitions, and as an entrepreneur managing his own trainer firm the last seven years. He has conducted training programs for many well-known and reputable organizations in Malaysia. He has designed, developed as well as conducted training programs for well over 500 executives in numerous multinationals, government linked as well as business enterprises on the areas relating to sales, teambuilding, customer service and customer engagement. Some of his clients are Bank Islam Brunei Darussalam (Brunei), The Empire Hotel and Country Club (Brunei), Ericson (Indonesia) Bank Simpanan Nasional, Giant Hypermarket, Siemens, Suruhanjaya Syarikat Malaysia, Crystal Crown Hotel, Cititel Hotel, Indah Water, Maa Group, to name a few. In addition to designing and conducting corporate level training, he also specializes in providing consulting services such as customer engagement strategies, transformation and innovation, as well as continual productivity improvement. Outside of work, Santha loves to read and enjoys spending time alone to contemplate over things and meditate. He is also actively involved in charitable activities. Thus far, he has assisted Gopio International, Malaysian Aids Foundation, Rumah Nur Salam, Agathiar Sanmarkam, Unicef and MAA Medicare Kidney Charity Fund in different roles and capacities. Specialties Lean Six Sigma Consultant, Performance Management, Customer Service Excellence, Customer Engagement, Sales and Marketing, Coaching, Mentoring, Management Consulting and Organizational Development. Atmalink CT Sdn Bhd is a training provider Accredited by International Professional Managers Association UK (IPMA) MBizM Sdn Bhd is an Training Organisation, Curriculum Provider and Examination Centre by IASSC (International Association for Six Sigma Certification)