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lean improvement training

Personal certification & real business benefits

Lean Practitioner Certification Lean Transformation training and implementation for business

Introduction to Lean

Real Business Benefits in 6 weeks Now the benefits of Lean Transformation are available for all businesses Lean Practitioner Certification from Simpler ® Personal training and practical modules to provide real business benefits The Lean Practitioner course is a unique online Lean Transformation training course. You will receive expert training and a personal certification, but most importantly during the course you will also identify and implement Lean improvements in your business. Your course tutor will guide you and provide feedback and suggestions. Who is this course for? This course is designed for all business types and sizes. No experience is necessary, just a desire to improve your business Lean Practitioner is for anyone with or without knowledge of Lean Transformation. The course will get you started and help you deliver your first Lean Transformation projects.

Lean Training Online A mix of professionally narrated modules plus live tutorials. By providing training online Simpler and Cardiff University are able to provide training to individuals and small groups who would normally not have access to this level of training.

Benefits of the Course Personal learning and real business benefits The Lean Practitioner course will cover: • The fundamentals of Lean Processes • Effective team management in a Lean environment • A3 thinking (simple problem solving and improvement methodology) • The Rapid Improvement Event (RIE) cycle • How to see, map and remove waste • Problem solving and corrective action Personal Training Outcomes The course materials are based on the Simpler Business System and are accredited by Cardiff University. You will receive a personal Lean Competency System certificate at level 1c and a valuable initial education on Lean Process Transformation. Real Business Benefits Through the Rapid Improvement Event you will be able to implement real improvements into your business during the course of the training. Our experience is that the benefits gained from these events will more than cover the cost of your training.

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lean improvement training

With no requirement to spend time away from the workplace, no additional costs for travel and hotels, this online training provides a high quality cost effective option for lean training.

Introduction to Lean

Cycle of Learning

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“A range of lean training delivered direct to your PC.”

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1 Reason for action

4 Gap analysis

7 Completion plan

2 Initial state

5 Solution approach

8 Confirmed state

3 Target state

6 Rapid experiments

9 Insights

Lean Practitioner and Simpler’s Transformation Continuum SM Facilitating the Lean Transformation of businesses Simpler’s roadmap for continuous improvement is our Transformation Continuum SM. For an organization to truly achieve a culture of Lean can take decades and involves many evolutionary stages. Our continuum helps to explain the dimensions of change and stages of transformation to develop a forever improving organization. Lean Practitioner helps you to start the vital first stage of this journey!

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lean improvement training

About Simpler ® Europe’s leading Lean Transformation and Process specialist Simpler is Europe’s leading specialist in lean process improvements for all types of organisations. At Simpler, we have developed a powerful, simple, systematic approach to Lean Transformation. It is a path as much as a process, called the Simpler Business System®, and to guide organizations along the SBS path to Lean, we have created a team of Sensei (SEN-say). Whenever excellence and high efficiency is required in an organisation, large or small, you will usually find Simpler. We have been responsible for improving speed and effectiveness whilst reducing running costs in public and private sector organisations around the world, including the RAF and the NHS. The expertise which we bring to huge organisations is now available to all small and medium businesses.

Lean Practitioner Cycle of Improvement Lean Practitioner improvement activities are based around the Simpler A3 Thinking Cycle of Improvement and the course will give you the opportunity to complete a rapid improvement cycle. After learning the theory you will define, scope and plan an improvement activity in your own workplace; implement that improvement during a RIE; confirm that the improvement has made the difference that you planned; and capture your insights for further improvement. This process is supported by reflection, feedback and coaching from your Sensei to develop further learning.

Commit to a new improvement system Lean Evaluation Practitioner Education Focus Start-Up Build the models

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Accelerate Leverage cultural capability and transformation performance Intensify Go Deeper Human Development Go Wider Redefine your Environment Go Beyond

Introduction to Lean

Lean Certification Accredited by Cardiff University The Lean Competency System (LCS) has been developed by Cardiff University to remedy some of the confusions and conflicts which are present in the Lean industry and to provide a mechanism to promote and develop lean knowledge transfer. It aims to provide a structured lean qualifications system, offering a practical oriented hierarchy of lean qualifications - or “learning ladder” - around which employees can develop their lean thinking skills, or for an organisation to develop a lean competency strategy for its workforce.

Simpler have worked with Cardiff University as their development partner in the accreditation of e-Sensei to provide LCS certification through their online lean practitioner programme. Simpler are Cardiff University’s exclusive delivery partner for this programme and by successfully completing the training students will attain LCS level 1c.

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lean improvement training

Introduction to Lean

“Every business needs to improve and the chances are we’ve already helped a business just like yours.”

Course Structure Lean Practitioner is a 8 week course.The course is split between theory and reflective learning exercises for the first 4 weeks and practical hands on improvement for the second 4 weeks. In the first 4 week there are typically 2-3 e-learning modules and assessments to complete, and from week 5 is where you get involved with a Rapid Improvement Event (RIE) to complete within your business. Each week includes a live tutorial with your Sensei, during which you will get feedback and will be able to ask questions. These tutorials will also include input and presentation by Cardiff University.

Week 1

Week 2

Week 3

Week 4

Didactic - eLearning Welcome module Lean Awareness

Didactic - eLearning Effective Team Management A3 Thinking

Coaching Web Tutorial Introductions Cardiff University specialist speaker on Lean as a business system and philosophy

Coaching Web Tutorial Review of effective team management and A3 Thinking Preparation for own A3’s

Didactic - eLearning The Rapid Improvement Event Cycle 6S Overview Standard Work Overview

Didactic - eLearning Seeing Waste Problem Solving & Corrective Action

Week 5 Praxis – Hands on activity Current State Mapping of own process for improvement Coaching Web Tutorial Review current state maps and prepare for improvement

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lean improvement training

Coaching Web Tutorial Review RIE cycle Review own A3’s that have been prepared

Coaching Web Tutorial Review of seeing waste and problem solving Preparation for mapping of own process

Week 6

Week 7

Week 8

Praxis – Hands on activity Run own on site rapid improvement event

Praxis – Hands on activity Reflections on previous week Resolve outstanding actions for sustainment

Coaching Web Tutorial Review events Present best examples Plan sustainment activities

Coaching Web Tutorial Review lessons learned Introduce future development plans

Praxis – Hands on activity Develop lessons learned and personal development plans one-to-one feedback and certification Coaching Web Tutorial Cardiff University Specialist speaker on moving from process improvement to value stream thinking

Introduction to Lean

“Improve quality, reduce cost, increase productivity, maximise efficiency, improve customer care, faster delivery.”

Week 1 Introduction to Lean Thinking At the beginning of the week you will receive notification of the e-learning modules that you need to complete. These are the welcome module and the first e-learning module (introduction to Lean thinking). At the end of the training there is a multiple choice assessment. You will need to complete this; there is a pass mark of 65% on this assessment. The training and assessment should take you approximately 90 minutes to complete. You will need to complete all the items in the week’s check list. At the end of the week there will be a web-tutorial of around 60 mins. Cardiff University will join the web-tutorial to present and discuss Lean thinking as a business system and philosophy. There are reflective learning opportunities provided in your student workbook which should be completed following e-learning modules. The e-learning modules will welcome you to the course and give an introduction to some of the history of lean, how this has developed into a business system and provides a detailed explanation of the principles behind how lean can be made to work in any business. You will become familiar with the key lean terms and concepts in a simple to follow presentation that is appropriate to all people in all sectors. • The origins of lean and some of the key contributors • Introduction to the principles behind lean thinking • The principle that the customer defines value is the fundamental starting point of any lean improvement activity. • Understanding the importance of delivering customer value without waste using Value Stream thinking, Flow in the work place and Delivering value on Demand and Pull • The need to create and follow standard work in order to have a repeatable process in order to see and resolve the root causes of any process problems • To transform you need have a deep personal commitment and be able to change your actions, habits, values and beliefs. • Working together and taking on personal responsibility are key to achieving higher performance. • How to go forward in your organisation

 

Week 1 checklist »» Complete e-learning module. »» Pass on-line assessment. »» Complete the reflective learning opportunities. »» Submit questions to the team discussion area. »» Participate in Web-Tutorial.

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lean improvement training

Introduction to Lean

“It used to take 61 flow days for an item to be sent from supply, routed through me and sent back to supply. Now we are taking about 16 days.” Mahlon Smith, Front-Line Supervisor,Warner Robins Air Force Base

Week 2 Effective Team Management and A3 Thinking At the beginning of week 2 the next e-learning modules will be released to you. The modules cover effective team management and A3 Thinking. It will take approximately 100 minutes to complete and has an assessment at the end of each module with a pass mark of 65%. In these modules you will learn that successful implementation of lean demands the involvement of people across the organisation. This training considers the differing styles and behaviours of leadership that are required to lead teams effectively through the change that they will experience. Furthermore you will see that the real power of A3 thinking is the way it provides a structured and standard process to improvement activity and hence provides an improvement framework for teams and the organisation. So following the logic of A3 Thinking we can identify root causes and practical solutions; and in making the process as visual as possible we can reduce the very common waste of debating and rework often associated with team based problem solving. This training looks at how to achieve A3 thinking by leading you through a worked example which demonstrates breakthrough improvements in quality, timeliness and cost as well as improving the overall customer experience. The example along with blank A3’s supported by a ‘recipe card’ for using A3’s in your workplace are available for download as part of the course. You will have received feedback on the improvement event scoping that you completed during your preparation. There are reflective learning opportunities provided in your student workbook which should be completed following the e-learning modules. At the end of week 2 you will join your Sensei and cohort on the web-tutorial where you will have the opportunity to discuss the training to date and the questions that have been submitted by cohort.

Week 2 checklist: »» Complete e-learning modules. »» Pass on-line assessments. »» Complete the reflective learning opportunities. »» Submit questions to the team discussion. »» Participate in Web-Tutorial (1 hour). 

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lean improvement training

Introduction to Lean

“Advance your own and your staff’s leadership and process improvement skills with this ‘hands on’ training programme whist delivering bottom line results and a real return on your investment.”

Week 3 RIE Cycle, 6S and Standard Work With feedback on the Improvement event scoping provided in week 2 and the learning you have completed so far you will start to develop your own A3 for you improvement activity. In this week’s e-learning modules you learn about making improvements using the Lean Rapid Improvement Event Cycle, 6S and Standard work. This will take approximately 120 minutes to complete and there is an assessment at the end of each module with a pass mark of 65%. Rapid Improvement Events are the engine of change that builds the future state vision piece by piece. We do this by involving people who work in the process to help make it happen and the key differentiator between RIE’s and most other improvement activities is that real change is delivered within the week. Long drawn out projects are eliminated and real business benefit is delivered to drive the transformation. We know that making the change within the week with team involvement drives and sustains the improvement, and becomes the new way that people work. The only way to learn about lean is to be involved so we place great emphasis on learning-by-doing during the RIE’s. 6S is a systematic way of creating a safe, clean and orderly workplace and keeping it that way. This module provides an overview of 6S and then provides you with the relevant download in order for you to perform a 6S audit in your workplace. There can be no continuous improvement without standard work which is documented, correct, communicated and adhered to. This training introduces you to the concept of standard work and how this should be used in the lean workplace. At the end of the week you will once again join your Sensei and cohort on the web-tutorial where you will have the opportunity to discuss the training to date, your A3’s and the questions that have been submitted by cohort.

 

Week 3 checklist: »» Review RIE scoping feedback »» Develop box 1-3 of your improvement activity A3 »» Complete e-learning and assessment. »» Upload A3 to SharePoint (by Thursday midday) »» Submit questions or issues for web-tutorial »» Complete reflective learning opportunities »» Participate in web-tutorial (1 hour)

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lean improvement training

Introduction to Lean

“With Simpler’s support the hospital was able to build the Bolton Improving Care System which has brought about reduced mortality and improved patient experience, high levels of productivity and greater staff satisfaction.” David Fillingham, CEO, AQuA (Advancing Quality Alliance)

Week 4 Seeing Waste and Problem Solving/Corrective Action At the beginning of week 4 you will receive the last of the e-learning and these 2 modules will take around 45 minutes each to complete. There is an assessment at the end of the modules with a pass mark of 65%. The seeing waste module reviews the differing approaches to improvement and then looks at the different types of process waste and discusses why process mapping is a good way of identifying this waste. As with all aspects of lean, the collection of supporting data is a pre requisite to delivering a good result and process mapping is no different in needing supporting data. This module will provide you will an overview of the process and then provides downloads that you will require in order to complete you own process mapping. We will go through, step by step, how you actually undertake process mapping. One of the fundamental skills to help drive a lean transformation is problem solving. For problem solving to be successful organisation wide we need a structured process that everyone can use. This module will go through the basics around such a problem solving and corrective action process that you will then be able to use in your own organisation. This includes such things as Pareto analysis, supporting tools used within the problem solving process, direct cause and root cause. You will understand the importance of precise problem clarification, problem containment, the philosophy of ‘no repeat concerns’ and have the ability to use this problem solving process in your workplace. There are a number of downloads to support the training. At the end of the week you will join your Sensei and cohort on the web-tutorial where you will have the opportunity to discuss the training and the questions that have been submitted.

Week 4 checklist: »» Complete e-learning modules. »» Pass on-line assessments. »» Download material from e-Leap. »» Complete Reflective learning opportunities. »» Submit questions or issues for web-tutorial (by Thursday midday). »» Participate in web-tutorial (1 hour).

e-SENSEI

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lean improvement training

Introduction to Lean

“No experience is necessary, just a desire to improve your business.”

Week 5 Preparation of Improvement Event During week 5 you will undertake current state mapping of area for improvement and submit data to support the analysis as well as boxes 2 and 3 of your A3 for your planned improvement. You will need to complete and upload to SharePoint both the A3 and the supporting evidence to allow your Sensei to review and provide one-to-one feedback .

You will complete the reflective log for this section and submit questions you have for the web-tutorial. The current state mapping activity should take you between 4 and 8 hours to complete. At the end of the week you will join your Sensei and cohort on the web-tutorial where you will have the opportunity to discuss the training, the application of your learning and the questions that have been submitted.

 

Week 5 checklist: »» Complete current state mapping to standard. »» Update A3 boxes 2& 3. »» Create report using template. »» Upload A3 and supporting evidence to SharePoint (by Thursday midday). »» Complete Reflective Log. »» Submit questions or issues for web-tutorial on team discussion. »» Participate in web-tutorial (1 hour)

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lean improvement training

Introduction to Lean

“The Module content is split between theory, practical application, feedback, and improvement.”

Week 6 The Rapid Improvement Event This is the planned week to run your rapid improvement event. Training has been provided in the preceding weeks on the tools and techniques to use for this activity. Some thoughts: • You will own the RIE – make it happen • We are looking for evidence of tangible, meaningful change • Build the solution approach piece by piece • Respect people, involve those affected by the change to deliver that change within the event week • You should focus on implementing physical change Good luck!

It is expected for you to provide feedback on the activity via a web-tutorial to your Sensei and cohort at the end of week. At the end of the week you will join your Sensei and cohort on the web-tutorial where you will have the opportunity to present your RIE and discuss the application.

Week 6 checklist: »» Complete RIE. »» Create out-brief report. »» Create one-pager. »» Upload material to SharePoint (by end Thursday). »» Submit questions or issues for web-tutorial (by end Thursday). »» Participate in web-tutorial (1 hour).

 

e-SENSEI

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lean improvement training

Introduction to Lean

“The live sessions are based on tutorials and are limited to just 6-8 people to encourage real interaction and enable detailed discussions.”

Week 7 Feedback from Improvement Event In week 7 you will have the opportunity to reflect on the application of your learning in the workplace. Furthermore, it is most important that you allocate sufficient time to complete any outstanding actions from your event. As defined in the sustainment training module of the RIE cycle, going to Gemba and helping the team to problem solve is crucial at this stage. This will require daily activity on your part. Team Management Training Module

Adjourning

Performing

Norming

Storming

Forming

Performance

Time

Additionally, you will remember from the effective team management training module that Bruce Tuckman talked about the stages of team development. When RIE’s have been successful the team will progress through these stages and you should recognise that some of the team may experience the adjourning phase. They may feel a sense of loss upon being disbanded and some call this the mourning stage due to the sense of loss and grief that follows. Be aware that the ‘higher the high’ of being in a high performing team the deeper the crash when you leave it. Be prepared to help the team deal with this. You may also be feeling the same way! You will need to think about how you will recognise success with your team and reward their active participation. Remember that reward does not have to be financial and personal recognition is often far more powerful. At the end of the week you will join your Sensei and cohort on the web-tutorial where you will have the opportunity to discuss the training and the questions that have been submitted. Week 7 checklist: »» Complete reflection log. »» Complete lessons learned template. »» Upload material to SharePoint (by Thursday midday). »» Submit questions or issues for web-tutorial (by Thursday midday). »» Participate in web-tutorial (1 hour).

e-SENSEI

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lean improvement training

Introduction to Lean

“The course is accredited by Cardiff University and you will receive a personal Lean Competency System certificate at level 1c and a valuable initial education on Lean Process Transformation.”

Week 8 Reflection, Personal Development and Certification In the final week you will be asked to review your lessons learned from the whole course and complete a personal development action plan. You will receive one-to-one telephone feedback on the whole course from your Sensei which is an opportunity to reflect on your achievement and review your plan. This will be the key to your ongoing personal development. Your personal development plan can be done in a number of formats. You may already have a format defined in your own workplace. If not then you could consider going straight to action using the GROW model or even writing your own personal development A3. The GROW Model

O

What are my Options?

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What is the Reality of my situation?

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G

What am I going to do about it?

What are my Goals?

Furthermore you will participate in your final web-tutorial where you will review the training and share lessons with your Sensei and the cohort. Additionally Cardiff University will present on moving from process improvement to value stream thinking. On completion of this and subject to achieving the requisite standard you will be awarded you LCS 1C certificate.

Week 8 checklist: »» Complete action plan. »» Complete course feedback (eLeap). »» Submit questions or issues for web-tutorial. »» Download any further material. »» Participate in web-tutorial (1 hour).

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lean improvement training

Lean Practitioner Booking Form Please fill in the attached form and fax back to 0191 250 4538. We will email you confirmation and an invoice for the course costs.

Course Costs: Number of course participants 1 2 3 4 5 6

Cost per participant

Total Cost

£1,750 £1,750 £1,625 £1,625 £1,500 £1,500

£1,750 £3,500 £4,875 £6,500 £7,500 £9,000

Costs shown exclude VAT.

Booking Information Number of participants:........................................................................................................................ Invoice Value (Excluding VAT):.......................................................................................................... Date of course:...................................................................................................................................... Invoice Company Name:...................................................................................................................... Invoice Address:.................................................................................................................................... .............................................................................................................................................................. .............................................................................................................................................................. Main Contact Telephone Number:........................................................................................................ Main Contact Email Address:............................................................................................................... I hereby confirm that I am fully authorised in my capacity to sign this order on behalf of the above company and have read and fully understand the Terms and Conditions: Authorised By (Main Contact):............................................................................................................ Position:................................................................................................................................................ Signature:..............................................................................................................................................

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Tel: +44 (0)845 519 5022 Email: [email protected] Website: www.simplertraining.co.uk © 2012 Simpler Consulting, L.P.

Introduction to Lean

Terms & Conditions e-SENSEISM is SIMPLER’S web-based learning platform. You can access courses and associated materials regarding various process improvement methods and tools through e-Sensei. Your access to and your use of the content of e-Sensei is conditioned upon your acceptance, without modification, of all terms and conditions of this Agreement. Limited License SIMPLER®develops, produces and makes available to registered users, for a fee, various process improvement related courses and associated course materials. Upon payment of the applicable fee, SIMPLER grants You a limited, non-exclusive, non-transferable, non-assignable, nonsublicensable license to access and view a selected course and to use the associated course materials. For each registered course, individual users may download and use 1 copy of the course materials for personal, non-commercial purposes. Users who are taking a course paid for by their employer may also use the 1 copy of the course materials for the internal business purposes of their employer. Restrictions on Use of Course Materials You may access and view the courses and use the associated course materials only as specifically provided under the foregoing limited license. Except as permitted under the limited license, You will not release, copy, reproduce, republish, distribute, display or otherwise make available to any third party, for commercial or non-commercial purposes, any course or associated course materials, in whole or in part. You will not use any device, software or routine to bypass any software or hardware that restricts misuse of the course and associated course materials, interfere with or attempt to interfere with the proper working of e-SENSEI or to take any action that imposes an unreasonable or disproportionately large load on the e-SENSEI site. Copyrights and Trademarks The courses, the associate course materials and all rights related thereto are the exclusive property of SIMPLER, and are protected by United States of America and international copyright laws and treaties. Copyright © 2011 Simpler Consulting, L.P. All rights reserved. All copies of course materials, as allowed under the terms of this Agreement, shall include the foregoing copyright notice. Simpler, and e-SENSEI are trademarks of SIMPLER and You agree not to use these trademarks or other trademarks of SIMPLER without SIMPLER’s written permission. No Warranty The Courses and the associated course materials are provided to You by SIMPLER on an “AS IS,” “WHERE IS,” and “WHERE AVAILABLE” basis. SIMPLER makes no representation or warranty of any kind, expressed or implied, to You regarding the courses, the associated materials or your use thereof. SIMPLER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO THE COURSES AND ASSOCIATED COURSE MATERIALS OR YOUR USE OF THE COURSES AND ASSOCIATED COURSE MATERIALS, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, QUALITY, SATISFACTORY QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Limitation of Liability SIMPLER’S MAXIMUM LIABILITY TO YOU UNDER THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID SIMPLER BY YOU FOR THE COURSE, REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN CONTRACT (INCLUDING, BUT NOT LIMITED TO, FAILURE OR DELAY IN PERFORMANCE OR DELIVERY DUE TO ANY CAUSE WHATSOEVER), TORT, (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL SIMPLER BE LIABLE TO YOU FOR LOSS OF PROFITS OR REVENUE OR FOR ANY INCIDENTAL, CONSEQUENTIAL, DIRECT, SPECIAL OR PUNITIVE DAMAGES. You must be commenced any cause of action related to a course or the associated materials within one (1) year of the date You view the course. Miscellaneous This Agreement shall be deemed to have been made in the Commonwealth of Pennsylvania, United States of America. This Agreement shall be construed and enforced in accordance with and the validity and performance hereof shall be governed by, the laws of the Commonwealth of Pennsylvania, United States of America, without reference to its principles regarding conflicts of law. Any dispute relating in any way to your use of e-SENSEI or your purchase, viewing or use of the associated courses or materials shall be submitted to confidential arbitration in Pittsburgh, Pennsylvania, United States of America except that, to the extent You have in any manner violated or threatened to violate SIMPLER’s intellectual property rights, SIMPLER may seek injunctive or other appropriate relief in any state or federal court in Allegheny County, Pennsylvania, United States of America. You consent and submit to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. By accessing and viewing the applicable course, You certify that You have read and understand all of the terms set forth above and intend to form a binding agreement with SIMPLER on those terms. If You are accepting this Agreement on behalf of an organization, You certify that You have the authority of that organization to enter into this Agreement.

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lean improvement training Contact us: Tel: +44 (0)845 519 5022 Email: [email protected] Website: www.simplertraining.co.uk © 2012 Simpler Consulting, L.P.