January, 2014

Samsung Service News Your source for service information

January, 2014

Samsung Service News Your source for service information January, 2014 Inside this issue

1 Samsung’s Solve for Tomorrow Contest Raises STEM Awareness 2 2014 Samsung RTC TV Training 3 2014 Samsung RTC Home Appliance Training Stopping REDO 4 Stopping REDO: Understanding Flashing Error Codes on 2013 Plasma TVs 5 Stopping Redo: Understanding Samsung Washer Error Codes 6 Stopping Redo: Recognizing When Low Water Temperature is Not a Defect CE Tech Tips 7 Smart TVs: Wi-Fi and Bluetooth Troubleshooting 8 HDMI Issue: Video But No Sound HA Tech Tips 10 Leveling Refrigerators and Refrigerator Doors 12 Fixing Squeaky Door Lids on Top Loader Washers 13 Unlocking Top Loader Lids When the Washer Has No Power

January, 2014

Samsung Service News Your source for service information January, 2014 Inside this issue

14 Water Leakage in WA50F Washers 15 Blank LCD Screens on WF457 Washers and DV457 Dryers 16 HA GSPN Updates

January, 2014

Samsung Service News Your source for service information

Samsung Electronics America 85 Challenger Road Ridgefield Park, NJ 07660 E-mail: [email protected]

The information in this newsletter is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical individuals of the dangers that exist when servicing a product. Only experienced professional technicians should repair products powered by electricity. Any attempt to service or repair a product or products using the information in this newsletter by anyone other than a trained professional technician could result in serious injury or death. Information provided in this bulletin is subject to change or update without notice.

© Copyright Samsung Electronics America 2014

Samsung’s Solve for Tomorrow Contest Raises STEM Awareness Sourced from Samsung’s Hope for Children Newsletter

In April, 2013, Samsung held its third annual finale event to honor the five winning schools of the Samsung Solve for Tomorrow contest, a nationwide $1M competition designed to raise enthusiasm for science, technology, engineering, and math (STEM) education among U.S. public middle and high school students. The five grand prize winners included Franklin High School, Los Angeles, CA; Leewood K-8 Center, Miami, FL; Forestview Middle School, Baxter, MN; Arrowhead Park Early College, Las Cruces, NM; and MS 88/Peter Rouget Middle School, Brooklyn, NY. Each of the winning schools received an estimated value of $110,000 in technology products such as smart boards, LED TVs, and laptops from Samsung and its corporate partners, Adobe Foundation, and DIRECTV. 2014 - Another exciting year Following the school calendar, the 2013-2014 Solve for Tomorrow contest launched in early September and received over 2,300 applications during the two-month entry period. The prize pool doubled this year, with the program awarding a total of $2 million dollars to U.S. public schools. This year, 91 employees volunteered to become Solve for Tomorrow State Ambassadors, who reached out to school districts in their respective states encouraging them to apply for the contest. In early November, 255 State Finalists were selected, five from each state plus Washington, D.C., and each school was awarded two Samsung Tabs. The company announced the 51 State Winners in early December, and those schools have received video kits to begin making their videos for the competition. The Top 15 National Finalists will be announced in March.

1 Samsung’s Solve for Tomorrow Contest Raises STEM Awareness

2014 Samsung RTC TV Training By Jeff Brutman, Senior Staff, Publications

Samsung TV Training 2014 Being held at one of our Regional Training Centers and at select locations! For 2014, by popular demand, Samsung continues to accommodate your demanding schedule with one day update training. To be eligible to attend the one day, 2013 TV Certification Training, you must have attended and successfully completed 2012 TV product training in one of our training centers, or at a live, on-site training session. Samsung will still hold 3 day Basic classes quarterly. These classes are intended for new techs who have never attended a Samsung training or for techs who need extra help to improve their skills. Attend in-depth, hands-on 1 day Update or 3 day Basic training at one of our RTCs in Little Ferry, NJ or Bensenville, IL! In addition, we will be holding limited on-site trainings at various locations around the country. You can reserve your seat in training by emailing us at [email protected] You can always obtain the most up to date training list by sending an email to [email protected]. com Additionally, TV training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/ samsung/ Training Schedule: Date

City

January 14, 2014

Little Ferry, NJ

January 15, 2014

Little Ferry, NJ

January 16, 2014

Little Ferry, NJ

January 17 2014

Little Ferry, NJ

January 28, 2014

Bensenville, IL

January 29, 2014

Bensenville, IL

January 30, 2014

Bensenville, IL

January 31 2014

Bensenville, IL

2 2014 Samsung RTC TV Training

Comments FE/ASC 1 day Update Training (Session 1) FE/ASC 1 day Update Training (Session 2) FE/ASC 1 day Update Training (Session 1) FE/ASC 1 day Update Training (Session 2) FE/ASC 1 day Update Training (Session 1) FE/ASC 1 day Update Training (Session 2) FE/ASC 1 day Update Training (Session 1) FE/ASC 1 day Update Training (Session 2)

2014 Samsung RTC Home Appliance Training By Jeff Brutman, Senior Staff, Publications

Samsung HA Training 2014 For 2014, by popular demand, Samsung continues to accommodate your demanding schedule with two day update training. To be eligible to attend the two day, 2013 Appliance Certification Training, you must have attended and successfully completed 2012 product training in one of our training centers, or at a live, on-site training session. Samsung will still hold 4 day Basic classes quarterly. These classes are intended for new techs who have never attended a Samsung training or for techs who need extra help to improve their skills. Attend in-depth, hands-on 2 day Update or 4 day Basic training at one of our RTCs! You can reserve your seat in training by emailing [email protected] Additionally, Home Appliance training is available on-demand 24/7 at https://my.plus1solutions.net/ clientPortals/samsung/ Training Schedule: Date January 14-15, 2014 January 16-17, 2014

City

Comments

Memphis, TN Location TBD Memphis, TN Location TBD

ME/ASC 2013 Products 2 day Update Training (Session 1)

January 14-15, 2014

Bensenville, IL

January 16-17, 2014

Bensenville, IL

January 21-22, 2014

Little Ferry, NJ

January 23-24, 2014

Little Ferry, NJ

3 2014 Samsung RTC Home Appliance Training

ME/ASC 2013 Products 2 day Update Training (Session 2) ME/ASC 2013 Products 2 day Update Training (Session 1) ME/ASC 2013 Products 2 day Update Training (Session 2) ME/ASC 2013 Products 2 day Update Training (Session 1) ME/ASC 2013 Products 2 day Update Training (Session 2)

Stopping REDO Stopping REDO Stopping REDO

Stopping REDO: Understanding Flashing Error Codes on 2013 Plasma TVs By Chuck Russo, Assistant Manager, Training

To help you make accurate diagnoses of problems, Samsung’s 2013 Plasma TVs have built in error flashing codes which pinpoint the location of an error or problem. ✓✓ All errors are indicated by the Logic LED. ✓✓ 1 Flash [X,Y Driver Fail] and 3 Flash [Logic Board] are also indicated by the Front Panel LED. ✓✓ When there are no errors, the Normal Panel Operation Status LED blinks once every 0.5 seconds. Error Part

Operation

X, Y Driver Fail

1

Temp Protect Logic Fail Logic Detect Module Protection

2 3 4

Error Code Blink Timing

1

1 2

1 2 3

1 2 3 4

1 2 3 4 5

5

4 sec

Comment Check the Y-Main, Y Buffer, X-Main, or X-buffer.

1

1 2

1 2 3

1 2 3 4

1 2 3 4 5

Applies only to F8500 series Check for Logic board failure. Check for Logic Board failure. Check the PDP Module State (General Misc. Errors). Also occurs when the wrong Logic Board is installed.

Use the flashing error codes to identify the component causing the problem. Diagnose the problem correctly and avoid REDO. Note: The Flashing Error Codes were recently updated. These codes, which are contained in the table above, supercede all previous codes.

4 Stopping REDO

Stopping REDO Stopping REDO Stopping Redo: Understanding Samsung Washer Error Codes By K.T. Lee, Assistant Manager, HA Product Support

Samsung washers come with built in error codes to help you diagnose problems accurately. The codes indicate exactly what is wrong and are invaluable guides to fixing washers right the first time and preventing REDO. A list of error codes for all Samsung washers is below. Type Water Level Water Drain Water Supply Communication Button Unbalance Dry Fan Door

Heater Temperature Sensor MEMS Motor

Voltage Failure TRIAC Clutch

5 Stopping REDO

Detail Overflow Error Leakage Error Water Level Sensor Error Drain Error Water Supply Error Hot Water Supply Error UI Communication Error Inverter Communication Error Button Error Unbalance Error Fan Motor Error Door Open Error Door Unlock Fail Error Door Lock Fail Error Door Switch Fail Error Heater Error Heater Operation Error Temperature Sensor Error Mems Sensor Error Motor Starting Fail Error Motor Over Voltage Error Motor Reverse Operation Error Motor Location Error Low Voltage Error High Voltage Error TRIAC Short Clutch Location Fail Error Clutch Hall Sensor Error

Error Code OE LE 1E 5E 4E(NF) 4E2 AE AE6 BE2(B2) UE FE DE DE1 DE1 DE2 HE HE1 TE1 8E 3E(3E1) 3E(3E2) 3E(3E3) 3E(3E4) 9E2(UC) 9E1(UC) BE PE PE1

Stopping REDO Stopping REDO Stopping Redo: Recognizing When Low Water Temperature is Not a Defect By K.T. Lee, Assistant Manager, HA Product Support

Models: WA400, WA422, WA456 Symptom: Customer complains that hot water is not being supplied in the hot/warm wash portion of the Normal or HE cycle or that the water is not hot enough. Causes: •• HE (High Efficiency) Wash Cycle Design •• Pre-Wash Cold Spray (to prevent clothing damage) •• Normal Cycle Design (mixing the hot/cold water supply) The lower temperature water is not a defect, but built into the design of the washer or the wash cycles. Consulting Guide During the Normal or HE cycles, the cycle’s “Hot/Warm” settings supply a mix of hot and cold water. The customer might think that the unit isn’t supplying hot water, but this is how the Normal cycle and HE cycle are designed. For all other cycles, the “Hot/Warm” setting supplies hot water to match the customer’s temperature setting. If the customer is unsatisfied with the temperature of the water used in the Normal or HE cycle, suggest that the customer use other cycles.. Water temperatures (*depending on the house water supply temperature) Heavy Duty cycle: 90°F to 100°F (32-38°C) Normal cycle: •• Warm water: 73°F (about 23°C) •• Hot water: 70°F to 80°F (21-27°C) All other cycles supply hot water at 100°F to 140°F (38°C to 60°C).

***All Cycles start with a spray of Cold water to prevent damage to clothing.

6 Stopping REDO

CE Tech Tips

Smart TVs: Wi-Fi and Bluetooth Troubleshooting By Jorge Tavora, Manager, Tech Support & HE Field Svc Team

Testing Bluetooth Operation (For 3D glasses and the Smart Touch Remote) Bluetooth communication will automatically activate when the TV is turned on. To test, use a cell phone with Bluetooth capabilities and SCAN for devices. If Bluetooth communication is working properly, “DTVBluetooth” will appear on the phone. If not, suspect that the Main PCB or Bluetooth module is defective.

Bluetooth module

Message on Cell Phone

Wi-Fi and Bluetooth Troubleshooting 1. Access the Contact Samsung Menu on the TV. 2. Check Wired Mac Address (Hex Code 0 through 9 and A through F). If it is missing or incorrect, suspect a defective Main Board. 3. Check Wireless Mac Address (Hex Code 0 through 9 and A through F). If it is missing or incorrect, suspect a defective Wi-Fi module. 4. Check Bluetooth Address (Hex Code 0 through 9 and A through F). If it is missing or incorrect, suspect a defective Bluetooth Module.

You can find this and other useful troubleshooting information in our “Fast Track” manuals on GSPN.

7 CE Tech Tips

HDMI TV Issue: Video But No Sound By Khaled Abuali and Paul Kim, Managers, Product Support Engineering

Symptom: The TV has video, but no sound from an HDMI source. In addition, the TV may not have both audio and video on another HDMI source. To fix, install the most current software on the TV. Platform

TV Model

SW Ver.

LED

Method 1 using USB upgrade

UN46F7500AFXZA, UN55F7450AFXZA,

1) Download the SW file from Samsung.com and load it onto a USB thumb drive.

UN55F7500AFXZA, UN60F7500AFXZA, UN46F8000BFXZA, UN55F8000BFXZA, Fox-P (2013)

Upgrade Procedure

UN60F8000BFXZA, UN65F8000BFXZA, UN75F8000AFXZA UHD TV UN55F9000AFXZA, UN65F9000AFXZA, UN85S9AFXZA, KN55S9CAFXZA PDP TV PN51F8500AFXZA, PN60F8500AFXZA, PN64F8500AFXZA

T-FXPAKUC1116.1

2) With the TV turned OFF, insert your USB drive into the USB port on the side (or rear) of the TV.

12/26/2013

2) Press the Power button on the TV to turn it on. 3) In the Menu, select Support > Software Upgrade, and then press ENTER. 4) After the message for new software appears, select OK, and then press ENTER to begin installation. 5) When the software update is complete, the TV will turn off and on automatically to complete the update. Note: If the TV does not turn back on automatically, you may use your remote to turn the TV ON after waiting 60 seconds. Method 2 using OTN (Over the Network) upgrade 1) Turn your TV On, and then verify the Internet connection 2) In the Menu select Support > Software Upgrade, and then press ENTER. 3) After the message for new software appears, select OK, and then press ENTER to begin the software download and installation. 5) When software update is complete, the TV will turn off and on automatically to complete the update.

8 CE Tech Tips

HDMI Issue: Video But No Sound continued

Platform

TV Model

SW Ver.

Important: This SW is only available on GSPN.

2012: Novatek 2012/2013

UN40EH6030FXZA, UN46EH6030FXZA, UN55EH6030FXZA 2013:

UN40FH6030FXZA, UN46FH6030FXZA, UN55FH6030FXZA

Upgrade Procedure

T-FXPAKUC1116.1 12/26/2013

1) Download the SW file from GSPN, and then load it onto a USB thumb drive. 2) With the TV turned OFF, insert your USB drive into the USB port on the side (or rear) of the TV. 2) Press the Power button on your TV to turn it on. 3) In the Menu, select Support >Software Upgrade > By USB, and then press ENTER. 4) After the message for new software appears, select OK, and then press ENTER to begin the installation. 5) When software update is complete, the TV will turn off and it will perform another update (Sub Micom) which may take a minute. The TV will display a black screen. The RED standby LED will also be ON during this update. (DO NOT UNPLUG THE POWER CABLE.) Note: If the TV does not turn back on automatically, you may use your remote to turn the TV ON after waiting 60 seconds.

9 CE Tech Tips

HA Tech Tips

Leveling Refrigerators and Refrigerator Doors By Dorian Rua, Content Developer, Product Support

Leveling Refrigerator Doors A properly leveled fridge door saves energy and keeps the food inside fresher longer. If a door is not level, it will leak cold air causing the temperature inside the fridge to rise which in turn causes the compressor to run more frequently.

Leveling Refrigerators To level a refrigerator, follow these steps: 1. Unplug the fridge. 2. Gain access to the fridge leveling legs located on the lower corners of the unit. The front legs may be behind a panel that covers the adjusting levers. You must remove the panel before proper leveling can occur. 3. Place a level on the top front edge of the fridge. 4. Turn the Control Lever on the adjustable legs using a flat blade screwdriver, adjustable pliers, or by hand. Turn clockwise to raise the fridge or counterclockwise to lower it. Having a helper push against the upper portion of the fridge may let you turn the levers by hand. Otherwise, use the adjustable pliers or flat head screwdriver.

10 HA Tech Tips

Leveling Refrigerators and Refrigerator Doors continued

5. Adjust the front legs so that the leveling bubble is centered.

11 HA Tech Tips

Fixing Squeaky Door Lids on Top Loader Washers By K.T. Lee, Assistant Manager, HA Product Support

Symptom: Squeaking or scratching noise when the door lid of the washer is opened or closed. Cause: A guide pin defect.

Friction between the lid and the top cover causes a squeaking or scratching sound when the lid is opened or closed.

Repair Procedure:

4. Remove the old guide-pin.

12 HA Tech Tips

5. Insert the new guide-pin.

6. White guide-pin is for the left, red guide-pin for the right..

Unlocking Top Loader Lids When the Washer Has No Power By K.T. Lee, Assistant Manager, HA Product Support

How to disengage the Door-Lock of a top loader manually when it is in the“No Power” or “Door-Lock Malfunction” state. Repair Procedure: To disengage the door lock manually, use a flat-head driver to push and lift the door switch as shown below.

13 HA Tech Tips

Water Leakage in WA50F Washers By K.T. Lee, Assistant Manager, HA Product Support

Symptom: When water is supplied at the beginning of the cycle, water leaks from the washer. Cause: There is a hole on the bottom of the tub caused by a defect in the tub. See the illustration below.

Repair: Replace the tub.

14 HA Tech Tips

Blank LCD Screens on WF457 Washers and DV457 Dryers By K.T. Lee, Assistant Manager, HA Product Support

Symptom: The unit functions normally (Powers on, control panel works, lights go on when the door is opened), but the LCD display malfunctions and shows a blank screen. Cause: Sub PCB Defect

Repair: Replace the Sub PCB.

15 HA Tech Tips

HA GSPN Updates By Jeff Brutman, Senior Staff, Publications

We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.com/ HA Service Bulletins uploaded to GSPN in December, 2013: Bulletin Number

Subject

Applicable Models

Subject: Water leakage from the corners of the door.

ASC20131231001

16 HA Tech Tips

Background: If the water that is supplied during the initial water fill is too hot, it will cause an increase of air pressure in the tub. The increased pressure will cause water to be forced out of the bottom front corners of the tub during the first few rotations of the spray arms. After the first few rotations of the spray arm, the pressure will equalize and the water will stop dripping from the corners.

Dishwashers DW80F600UTS/AA, DW80F600UTB/AA, DW80F600UTW/AA, DW80F800UWS/AA