Session Number: TBP-2152

IBM BPM in 2011 – Powerfully Simple Process Improvement Trent Shupe, Sr. Marketing Manager – IBM BPM Marc Smith, Sr. Product Manager – IBM BPM Brandon Baxter, Sr. Tech Sales – IBM BPM

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Agenda  Business Process Management in 2011: Where Are We?  The New IBM BPM: Powerfully Simple Process Improvement  Innovations  Demonstrations

 Questions and Answers

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Business Process Mgmt in 2011: Where Are We? Process improvement is still a priority

Information Week: September 2010

Companies are improving business outcomes with BPM • Increasing productivity of workers Globe Telecom increases • Streamlining operations through automation promotion effectiveness by • Improving key business outcomes 600%

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Business Process Mgmt in 2011: Where Are We? LOB and IT efforts are separate Can we find an easier way to collaborate?

Improvements come one project at a time Lack leverage between projects How can we maximize reuse?

How can we scale up from a project to a program?

Process Optimization is difficult How can we get better visibility?

Rapid change is difficult to manage How can we make changes quickly, while maintaining control?

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IBM Business Process Management in 2011: Unifying Two Market-Leading Platforms

• simple to use • fast time-to-value • deep business engagement

• high performance • excellent integration • superior integrity

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IBM BPM Enables Proven Path to Success Technology

Visibility

Rapid time to value

Expertise

Project

Training

Turnkey Services

Program Simplicity to engage business users

Solution Mentoring

Governance

Maturity Challenges

Identify Business Challenge & Value  Collaborate with colleagues to understand and document existing processes

 Target high return projects  Leverage proven methodologies to ensure success

Power to scale as business requires

On-Demand Consulting Assistance

Establish a Program

Succeed with an Initial Project

Transformation

Transform across the enterprise

 Extend across the  Increase skills enterprise  Establish CoE  Infuse a culture of  Optimize process across the established projects organization  Extend to new projects

 Identify key improvement opportunities

Realize fast value, foster BPM adoption and create transformational impact

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PRODUCT OVERVIEW: What Is It?

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Introducing a new solution to a complex problem Embrace complexity, adapt quickly and exceed expectations

Simplicity

Power

Simplifies operations and improves entire experience

Powerful, dependable enough for mission critical processes

Easy enough to engage all process participants

Scales smoothly and easily from initial project to enterprisewide program

Visibility Centralizes visibility and control Empowers knowledge workers with built-in real time analytics to optimize business processes

Governance Achieve consistency and repeatability to ensure processes execute as designed Simplify life-cycle management of process applications across 1000s of projects

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IBM Business Process Manager V7.5 Process End-Users Process Owners Business & IT Authors

IT Developers Authors & Administrators

Process Designer

Integration Designer

Process Center Governance of Entire BPM Life Cycle Shared Assets

Versioned Assets

Server Registry

BPM Repository Design

IBM BPM widgets work with IBM WebSphere Portal

Improve

Backward compatibility, easy migration from WLE & WPS

Deploy Measure

Process Server BPMN Out-of-box Process Portal

Rules

Monitoring Configurable Business Space

BPEL

ESB Optional Microsoft Add-ons

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IBM Business Process Manager V7.5 Key Features and Innovations • Process Designer

Simplicity

• • • • •

Simple, easy-to-use modeling using standard BPMN Immediate “playback” for rapid collaboration Concurrent editing with merge-less development Process rule editor uses ILOG language Asset sharing with Integration Designer

• Process Server, Integration Designer

Power

• • • •

Industry standard BPEL orchestration Built-in ESB and integration adapters Transaction support Embedded WebSphere Application Server

• Process Center

Governance Visibility

• • • • •

Single repository of all process assets “Toolkits” for sharing assets across process apps Simple snapshot versioning (1-click) Back-in-time snapshot views (1-click) Centralized deployment control center (1-click)

• Performance Data Warehouse • • • • •

… let’s look at these two

Real-time process scoreboards Drill-in graphical control of process status “Heat maps” show bottlenecks in process model Real-time reports delivered within process “coaches” Deployment dashboard shows versions in-flight

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IBM Business Process Manager V7.5 Centralized Process Governance Centralized Deployment Control Panel & Dashboard Process Designers

Integration Designers

Process Center

• centralized repository • centralized deployment • centralized governance

BPM Repository

Process Server

Test Instance

...

Process Server

Process Server

Test Instance

Production Instance (e.g., US Mfg)

Process Server

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Production Instance (e.g., Europe Sales)

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Process Center: Enables Scaling from Projects to Programs

Developer Productivity

Managing Assets & Dependencies • • • •

• Many developers & teams • Parallel workspaces • Concurrent editing • One-click snapshots

10,000s of application assets Scalable repository Flexible organization Easy sharing

Many Assets

Simplifying Process Lifecycle • 100s -1000s of projects • “Back-in-time” versioning • Single server registry & dashboard • One-click deployment & upgrade

Many Authors

Many Processes A high-availability production system … not just a traditional “development box”

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Built-in Performance Data Warehouse 4

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Performance Data Warehouse

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1. Single BPMN model drives monitoring as well as execution 2. Data analysis performed continuously on-the-fly

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3. Real-time visibility to tasks, SLAs in jeopardy

Process Server BPMN Out-of-box Process Portal

Rules

Monitoring Configurable Business Space

BPEL

ESB

Optional Microsoft Add-ons

4. Visualize “hot spots” on diagram and drill down for insights

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DEMONSTRATIONS: How Do You Use It?

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A FEW QUESTIONS …

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Q: How is IBM Business Process Manager Packaged? Different configurations match typical entry points or stages in a company’s BPM program

Transformation Complete set of advanced BPM capabilities

Advanced

 Extended support for high-volume process automation, with high quality-of-service  Built-in SOA components for extensive enterprise-wide service integration, orchestration

Program Configured for typical BPM projects

Standard

 For multi-project improvement programs, with high business involvement  Basic system integration support  Rapid time-to-value: improved user productivity

Project Configured for first BPM project

Express

 For small number of users – single server, no clustering  Low entry price  Install in a few clicks

Q: How does IBM BPM Connect to Other IBM Products?  Monitoring model export for IBM Business Monitor integration

IBM Business Monitor IBM BPM Industry Packs

 New IBM BPM based assets added to IBM BPM Industry Packs

 Built-in browser for WebSphere Service

WebSphere Service Registry & Repository

Registry & Repository

 Built-in connector for FileNet ECM or IBM Content Mgr

FileNet ECM / IBM Content Mgr

 Built-in connector to WebSphere ILOG JRules for executing rules external to the Process Application

 Process “triggers” can be initiated from WebSphere Business Events

WebSphere ILOG BRMS

WebSphere Business Events

Q: How Are Existing Models Imported into IBM BPM?  Process Designer and Integration Designer directly provide modeling for execution in IBM BPM

 Import BPMN models from Blueworks

Blueworks Live BPMN

Live directly into Process Center WebSphere Business Modeler

 Import models from WebSphere Business Modeler and Compass 7.0.0.4 into Process Center using BPMN 2.0

BPMN 2.0, BPEL WebSphere Business Compass

 Import models from 3rd-party modeling and analysis tools into Process Center using BPMN 2.0

 Continue to import BPEL models into Integration Designer from Modeler

BPMN 2.0 BPMN 2.0

3rd-Party BPA Tools

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Q: How do WPS, Lombardi customers get IBM BPM V7.5?

Entitlements to IBM BPM are available via WPS, Lombardi support contract (“S&S”) …

… Contact your IBM sales representatives for entitlements info & access to Help Desk

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Q: Where Can I Get More Information?  Additional sessions at IMPACT, including: 1761

Technical Deep Dive into Powerfully Simple BPM

Weds PM

2744

What’s New in IBM BPM for WPS Customers?

Tues Fri

2901

What’s New in IBM BPM for Lombardi Customers?

Weds AM Fri AM

1686

Governing BPM Programs Using Process Center

Thurs AM

1410

IBM BPM for Agile Human-Centric Processes

Tues

1668

IBM BPM and Business Monitor: A Natural Match

Weds PM

PM AM

PM

… and many more

 IBM web site:

ibm.com/software/integration/business-process-manager

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OTHER QUESTIONS?

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Copyright and Trademarks

© IBM Corporation 2011. All Rights Reserved. IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml.