Health and Wellness Packet Student Support Health and Welfare Specialist Amanda Cruz Direct Line (813) 974-3911 Email: [email protected]

EMERGENCY NUMBERS Life Threatening Emergency — Call 911 If you are experiencing a non-life threatening emergency contact the INTO USF Emergency Phone: (813) 362-3457, which is available to you 24 hours a day, Monday through Sunday.

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Student Health Services Clinic Clinic Information • • • •

Available to all INTO USF students Open Monday to Friday 8 a.m. to 5:30 p.m. Bring your USF ID and insurance card for service To make appointments or contact the front desk: 813-974-2331 • Immunizations: 813-974-4056

Immunization Required Immunizations/Screening 1. MMR (2 dosages) - Required for every International Student. Each dosage is administered 30 days apart. 2. Meningitis- Required for every student living on campus or student must officially decline 3. Hepatitis- optional. If student does not receive the vaccine they must officially decline 4. T Spot- Required for all International Students studying at the University of South Florida Failure to meet immunization requirements will result in a hold on the student account, inability to register for classes, failure to comply with immigration regulation, a potential drop from registered classes, and expulsion from school. If you have a hold please see the Student Health Services Clinic DIRECTLY. If any problems arise during your visit, please contact INTO USF Student Support.

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Insurance INTO Students must meet the requirements set forth by the United States of America, the State of Florida, the University of South Florida and meet the insurance requirements set forth by Florida Administrative Code Rule 6C-6.009(6) and USF Rule 6.0162. INTO USF Students have the option of purchasing the HTH Worldwide Insurance Plan through INTO USF; Insurance Coverage depends on your policy. Please note, not everything is covered; refer to your insurance packet or personal profile for coverage information. MOST IMPORTANT FACT: KEEP YOUR INSURANCE CARD WITH YOU AT ALL TIMES! This card is to be used at hospital visits, doctor appointments, or when purchasing medications. This policy does not include vision or dental. When you purchase INTO USF Health Insurance, your temporary card will arrive at the INTO Center front desk and the original will be sent to your US home address. Please pick up your new temporary card within one week of receiving email notification. Students with INTO USF insurance: once you pick up your insurance card, follow the instructions on the card and create your own personal profile on the HTH website. To make profile, log in to: http://www.hthstudents.com/ Once a profile is created, please check and verify that the email and the address is correct. This profile gives you access to your policy benefits, claims and access to mPassport. mPassport is an online application, that can also be downloaded to your phone, that is at your convenience to help you find medical assistance you might need while traveling abroad. Log on at https://www.mpassport.com/index.cfm using your HTH information. This application will help you locate a doctor that speaks your language, dentists, hospitals, emergency services, translations for medications, and to locate pharmacies.

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On-Campus Services

USF Police Department The USF Police Department can be contacted 24 hours a day by phone at (813) 974-2628 If you are walking on campus and need Emergency assistance, there are blue lights located across campus to notify the police of your location. If you stay late on campus or need a ride to your residence or dining hall, the USF Safe Team is available to assist you. • Contact 813-974-SAFE (7233) to schedule a pick up • Hours of Operation: 6:30 p.m. – 2:30 a.m. • Website: http://www.sg.usf.edu/services/agencies/safe-team

MoBull Messenger If there is an emergency on campus MoBull Messenger is part of USF’s Emergency Notification System. It was established to notify our community in the event of a campus emergency. The service is free; however, standard text messaging rates may apply. Check with your carrier for details on your plan. USF strongly recommends all faculty, staff, and students at USF use this service. Subscribers will be prompted every 180 days to review mobile phone information and selections. TO SIGN UP/UPDATE 1. Direct Web Address: https://netid.usf.edu/una/ 2. Go to NetID Account Services web site, login using your NetID 3. Click Update Emergency Notification Settings 4. Follow instructions to opt in, provide mobile phone number and select USF Tampa campus location for alerts 5. Click Submit

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On-Campus Services (Continued) Counseling Services The USF Counseling Center offers comprehensive psychological services designed to enhance the personal, social, educational, and career development of University students. It provides personal counseling services to students, consultative services to academic, administrative, and other service units in the University. Days/Hours of Operation: Monday through Friday, 8:00 a.m. to 5:00 p.m., except during University holidays. Contact Number: (813) 974-2831 Website: http://usfweb2.usf.edu/counsel/ For students in immediate distress outside of normal business hours who would like a brief consult, or to speak with a crisis counselor after hours, call (813) 974-2831. All registered USF students who have paid the Tampa campus student health fee are eligible for Counseling Center services for the semester in which they are registered.

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Off-Campus Services If you experience an after-hour emergency or you are not feeling well and cannot access the USF Student Clinic, Med Express and the Florida Hospital are located within walking distance from campus. These locations are open Monday through Friday, and Saturday and Sunday. Nearest Walk-in Clinic: MedExpress Location: 13210 Bruce B Downs Blvd Tampa, FL 33612 Contact Phone: (813) 977-2777 Hours of Operation 8 a.m. to 8 p.m. Interpreter Services Available INS Plans Accepted • Aetna- HTH Worldwide • Cigna • Freedom Health/Optimum Healthcare • Humana/Choice Care **If you do not see your insurance carrier on the list above, please contact MedExpress directly to verify your insurance provider is accepted.

Nearest Hospital: Florida Hospital Location: 3100 E. Fletcher Ave Tampa, FL 33620 Contact Phone: (813) 971-6000 Appointment and Referrals: (813) 615-7300 Emergency Room (813) 615-7277 Interpreting Services Available

Dental Services For students with INTO USF insurance, dental is not covered by the medical policy. To easily locate a dentist, you are encouraged to research dental providers using the internet.

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Off-Campus Services (Continued) Consent A patient in any medical facility has rights set in place to ensure they will receive the best care possible during their visit. It is your right and is very important that you, the patient, completely understand all medical procedures, treatments, or instructions that are dictated to you. You have the right to ask the medical professional to slow down, re-explain, or request a medical interpreter if you do not feel comfortable or fully understand what is being said or explained. Florida Hospital has translation services at no cost to the patient, available 24/7.

Available Interpreting Services In-person interpreters: • Language interpreters for non-English speakers • Same day appointments: call ext. 110-3025 • Future appointments: email FH Interpreter Services Dept (in FH Outlook) Over-the-phone interpreters For non-English speakers there are available translation services that can be delivered over phone lines. Use any Florida Hospital phone (or Spectra Link) and: • For all other FH campuses, dial ext. 8510

www.usf.edu • www.intohigher.com/usf