HARRIER NATIONAL. Training HARRIERNATIONAL

HARRIER NATIONAL Training HARRIERNATIONAL MECHANICAL PROTECTION PLAN - USED CARS For Eligible Vehicles under 10 years old and with less than 160,0...
Author: Lauren Fletcher
18 downloads 0 Views 4MB Size
HARRIER NATIONAL

Training

HARRIERNATIONAL

MECHANICAL PROTECTION PLAN - USED CARS For Eligible Vehicles under 10 years old and with less than 160,000 kms Standard 5 Years after Stat or Factory Warranty / up to 175,000 kms since manufacture*

*Whichever occurs first

$1000 per claim $3000 claims over term of contract​ Covers most major internally lubricated components of the

vehicle, plus the engine management computer, as listed in the parts covered pages of the Plan - Nationwide

Premium 5 Years after Stat or Factory Warranty / up to 175,000 kms since manufacture* *Whichever occurs first

$2,000 per claim Unlimited claims over term of contract Platinum Plus National Roadside Assist

Covers most major moving mechanical components of the vehicle, plus the engine management computer, as listed in the parts covered pages of the Plan-Nationwide

Terms and Conditions To keep the Mechanical Protection Plan valid you must have your car serviced only at our service centre. If your vehicle is still under manufacturer’s cover, you will enjoy the benefits of the extended plan if the car is serviced by us, in accordance with the specifications set out in the owner’s manual at prevailing rates, until that warranty expires. After that, you will enjoy our six monthly/10,000 kms (whichever occurs first) fixed price service plan. If you chose to have these services done elsewhere you may not necessarily void your manufacturers warranty however, we will not be able to offer you our extended coverage.Any claims/repairs must be taken back to our dealership unless you are outside a 50km radius from the Dealership, then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The Plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your manufacturers warranty or Statutory Warranty but the Terms & Conditions start from day one. This contract is not transferable.

MECHANICAL PROTECTION PLAN - PARTS COVERED Standard Cover

Premium Cover

Platinum Plus National Roadside Assist

Engine Most Internally Lubricated Parts, Including: Pistons, Piston Rings & Pins, Crankshaft & Main Bearings, Connecting Rods & Rod Bearings, Camshaft, Timing Chains or Gears, Rocker Arms, Valves & Springs, Valve Guides & Seats, Push Rods & Lifters, Oil Pump Excluded from this cover are : Cylinder Heads, Engine Block, Cylinder Barrels or Blown Head Gaskets

Differential & drive line Bearings, Centre Bearings, Half Shafts, U & CV Joints, Crown Wheel & Pinion, Gears, Limited Slip Clutch Pack, Drive Shafts, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components

Engine Most internally lubricated parts, including Balance Shafts, Camshafts, Camshaft Pulley, Camshaft Tower, Connecting Rods, Big End Bearings, Crankshaft & Main Bearings, Distributor, Oil Sender Unit, EGR Valve, Factory Fitted Turbo, Harmonic Balancer, Idler Pulleys, Lifters, Oil Pressure Relief Valve, Oil Pump, Piston Rings, Gudgeon Pins, Pistons, Push Rods, Rocker Arms & Shafts, Throttle Cables, Throttle Linkages, Timing Belt Pulleys, Timing Chain, Timing Gears, Valves, Valve Guides, Valve Springs, Valve Stem Seals, Waste Gates, Flywheel, Flex Plate, Starter Ring Gear. Excluded from this cover are – Engine Block or Barrels or Blown Head Gaskets, or Cylinder Heads.

Differential and Drive Line Axle Hub Bearings, Axle Shafts, Bearings, Bushings, Centre Bearings, Crown Wheel & Pinion, Front Hub Bearings, Gears, Half Shafts, Limited Slip Clutch Pack, Locking Hub Assemblies, U & CV Joints, Drive Shafts, Swivel Hubs, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components

Brakes Brake Linkages, Brake Pressure Limiter, Handbrake Cable, Callipers, Handbrake Mechanism, Hydraulic Lines, Master Cylinder, Brake Booster Unit, Proportioning Valve, Brake Pedal Box, Wheel Cylinders

Suspension

Sway Bar Bushes, Bump Stop Cushions, Control Arms, Radius Rods & Bushes, Leaf Springs, Steering Rack Calipers, hydraulic Lines, Master Cylinder, Mounts, Tension Rod, Top & Bottom Ball Joints, Watts Linkages, Wheel Bearings & Stub Axles

Brakes

Vacuum Boosters, Wheel Cylinders

Fuel Management System

Fuel Pumps, Fuel Sender Unit, Fuel Relay, Injector Pump, Pressure Regulator, Vacuum Pump, Injectors, Accelerator Covers Front Suspension Only - Control Pump, Solenoids

Suspension

Arms, Radius Rod Bushes, Top & Bottom Ball Transmission Joints, Wheel Bearings & Stub Axles Most Internal Mechanical Parts Including Accumulators, Bearings, Chain & Sprockets, Clutch & Band Assemblies,

Fuel Management System Fuel Pumps, Injector Pump, Injectors

Transmission

Electric Shift Control Unit, Gears, Interlock Control Unit, Solenoids, Inhibitor Switch, Oil Pump, O-Rings, Over Drive Clutch, Pressure Switches, Selector Forks, Selector Shafts, Servo Units, Synchromesh Assembly, Valve Body, Speedo Transducer, Transmission Case and Torque Converter Case If Damages Are Due To Failure Of Internally Lubricated Components

Internally Lubricated Parts Only, Clutch Assembly - 2WD Vehicles Only. Clutch Master & Slave Cylinder, Clutch Fork, Pressure Plate, Spigot Transmission Case If Damages Are Due To Bearing, Clutch Linkage, Throw Out Bearing, Clutch Cable, Clutch Pedal Box Failure Of Internally Lubricated Components Cooling System Radiator Cooling Fan Motor, Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Heater Tap

Clutch assembly

2wd Vehicles Only, Pressure Plate, Clutch Electronics & Electro-Mechanical Fork, Thrust Race Bearing, Clutch Master & Central Locking Actuator, Door Light Actuator & Switch, Electric Boot Release, Engine Management Computer, Air Slave Cylinder Suspension Compressor, Alternator, Starter Motor, Voltage Regulator, Hazard Light Switch, Headlights Switches, Indicator Switches, Key Remote, Power Seat Motors, Rear Demister Switch, Remote Fuel Release Mechanism & Electric Fan Thermostat, Fan Hub, Cable, Headlight Motors, Sun Roof Motor, Window Motors, Window Regulators, Windscreen Washer Motors, Thermostat, Water Pump, Radiator Cooling Windscreen Wiper Arms & Linkages, Wiper Motor, Wiper Switches, Load Proportioning Valve, Aerial Motor, Mirror Motors, Mirror Switch, Mechanical Switches. Fan Motor

Cooling system

Electronics mechanical

&

Electro- Steering

Centre Links, Idler Arms, Pitman Arms, Power Steering Pulley, Power Steering Pump, Steering Column & Bushes, Starter Steering Lock, Steering Rack, Tie Rod Ends, Tilt Lever, Power Steer Box

Engine Management Computer, Motor, Wiper Motor, Voltage Regulator, Air Conditioning Alternator A/C Switch, Compressor, Compressor Bearings, Compressor Clutch, Recycle Vent Flap, Blender Motor, Idler Pulley,

Steering

Idler Pulley Bearing, TX Valve, Vacuum Control Switch

Idler Arms, Power Steering Pump, Steering Body & Interior rack, Tie Rod Ends, Power Steer Box, Pitman Accelerator Pedal & Cable, Boot Struts, Bonnet Hinges, Bonnet Lock & Cable, Bonnet Striker, Bonnet Struts, Boot Arms Hinges, Boot Lock Striker, Boot Lock & Cable, Door Handles & Rods, Door Hinges, Door Locks & Cable, Door

Air conditioning Compressor, Compressor Clutch

Strikers, Glove Box Lock, Locks, Seat Belt Tensioners & Locking Mechanism, Seat Recliner Mechanism, Seat Runners, Speedo Cable, T/Bar & Bushes, Vent Cables

Administered by Harrier National

MECHANICAL PROTECTION PLAN - NEW CARS For Eligible Vehicles under 10 years old and with less than 160,000 kms Standard 3 Years after Stat or Factory Warranty / up to 175,000 kms since manufacture*

Premium 3 Years after Stat or Factory Warranty/ up to 200,000kms since manufacture*

*Whichever occurs first

*Whichever occurs first

$1,000 per claim $3,000 claims over term of contract​ Covers most major internally lubricated components of the

$2,000 per claim Unlimited claims over term of contract Platinum Plus National Roadside

vehicle, plus the engine management computer, as listed in the parts covered pages of the Plan - Nationwide

Covers most major moving mechanical components of the vehicle,

Assist plus the engine management computer, as listed in the parts covered pages of the Plan-Nationwide

Terms and Conditions To keep the Mechanical Protection Plan valid you must have your car serviced only at our service centre. If your vehicle is still under manufacturer’s cover, you will enjoy the benefits of the extended plan if the car is serviced by us, in accordance with the specifications set out in the owner’s manual at prevailing rates, until that warranty expires. After that, you will enjoy our six monthly/10,000 kms (whichever occurs first) fixed price service plan. If you chose to have these services done elsewhere you may not necessarily void your manufacturers warranty however, we will not be able to offer you our extended coverage.Any claims/repairs must be taken back to our dealership unless you are outside a 50km radius from the Dealership, then you should contact 1300 728 687 to get an authorisation. A claim will not be paid without an authorisation number. The Plan covers wear and tear of all covered components. Services done elsewhere will not be approved or recognised. The cover provided by the plan begins on the expiry of your manufacturers warranty or Statutory Warranty but the Terms & Conditions start from day one. This contract is not transferable.

MECHANICAL PROTECTION PLAN - PARTS COVERED Standard Cover

Premium Cover

Platinum Plus National Roadside Assist

Engine Most Internally Lubricated Parts, Including: Pistons, Piston Rings & Pins, Crankshaft & Main Bearings, Connecting Rods & Rod Bearings, Camshaft, Timing Chains or Gears, Rocker Arms, Valves & Springs, Valve Guides & Seats, Push Rods & Lifters, Oil Pump Excluded from this cover are : Cylinder Heads, Engine Block, Cylinder Barrels or Blown Head Gaskets

Differential & drive line Bearings, Centre Bearings, Half Shafts, U & CV Joints, Crown Wheel & Pinion, Gears, Limited Slip Clutch Pack, Drive Shafts, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components

Engine Most internally lubricated parts, including Balance Shafts, Camshafts, Camshaft Pulley, Camshaft Tower, Connecting Rods, Big End Bearings, Crankshaft & Main Bearings, Distributor, Oil Sender Unit, EGR Valve, Factory Fitted Turbo, Harmonic Balancer, Idler Pulleys, Lifters, Oil Pressure Relief Valve, Oil Pump, Piston Rings, Gudgeon Pins, Pistons, Push Rods, Rocker Arms & Shafts, Throttle Cables, Throttle Linkages, Timing Belt Pulleys, Timing Chain, Timing Gears, Valves, Valve Guides, Valve Springs, Valve Stem Seals, Waste Gates, Flywheel, Flex Plate, Starter Ring Gear. Excluded from this cover are – Engine Block or Barrels or Blown Head Gaskets, or Cylinder Heads.

Differential and Drive Line Axle Hub Bearings, Axle Shafts, Bearings, Bushings, Centre Bearings, Crown Wheel & Pinion, Front Hub Bearings, Gears, Half Shafts, Limited Slip Clutch Pack, Locking Hub Assemblies, U & CV Joints, Drive Shafts, Swivel Hubs, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components

Brakes Brake Linkages, Brake Pressure Limiter, Handbrake Cable, Callipers, Handbrake Mechanism, Hydraulic Lines, Master Cylinder, Brake Booster Unit, Proportioning Valve, Brake Pedal Box, Wheel Cylinders

Suspension

Sway Bar Bushes, Bump Stop Cushions, Control Arms, Radius Rods & Bushes, Leaf Springs, Steering Rack Calipers, hydraulic Lines, Master Cylinder, Mounts, Tension Rod, Top & Bottom Ball Joints, Watts Linkages, Wheel Bearings & Stub Axles

Brakes

Vacuum Boosters, Wheel Cylinders

Fuel Management System

Fuel Pumps, Fuel Sender Unit, Fuel Relay, Injector Pump, Pressure Regulator, Vacuum Pump, Injectors, Accelerator Covers Front Suspension Only - Control Pump, Solenoids

Suspension

Arms, Radius Rod Bushes, Top & Bottom Ball Transmission Joints, Wheel Bearings & Stub Axles Most Internal Mechanical Parts Including Accumulators, Bearings, Chain & Sprockets, Clutch & Band Assemblies,

Fuel Management System Fuel Pumps, Injector Pump, Injectors

Transmission

Electric Shift Control Unit, Gears, Interlock Control Unit, Solenoids, Inhibitor Switch, Oil Pump, O-Rings, Over Drive Clutch, Pressure Switches, Selector Forks, Selector Shafts, Servo Units, Synchromesh Assembly, Valve Body, Speedo Transducer, Transmission Case and Torque Converter Case If Damages Are Due To Failure Of Internally Lubricated Components

Internally Lubricated Parts Only, Clutch Assembly - 2WD Vehicles Only. Clutch Master & Slave Cylinder, Clutch Fork, Pressure Plate, Spigot Transmission Case If Damages Are Due To Bearing, Clutch Linkage, Throw Out Bearing, Clutch Cable, Clutch Pedal Box Failure Of Internally Lubricated Components Cooling System Radiator Cooling Fan Motor, Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Heater Tap

Clutch assembly

2wd Vehicles Only, Pressure Plate, Clutch Electronics & Electro-Mechanical Fork, Thrust Race Bearing, Clutch Master & Central Locking Actuator, Door Light Actuator & Switch, Electric Boot Release, Engine Management Computer, Air Slave Cylinder Suspension Compressor, Alternator, Starter Motor, Voltage Regulator, Hazard Light Switch, Headlights Switches, Indicator Switches, Key Remote, Power Seat Motors, Rear Demister Switch, Remote Fuel Release Mechanism & Electric Fan Thermostat, Fan Hub, Cable, Headlight Motors, Sun Roof Motor, Window Motors, Window Regulators, Windscreen Washer Motors, Thermostat, Water Pump, Radiator Cooling Windscreen Wiper Arms & Linkages, Wiper Motor, Wiper Switches, Load Proportioning Valve, Aerial Motor, Mirror Motors, Mirror Switch, Mechanical Switches. Fan Motor

Cooling system

Electronics mechanical

&

Electro- Steering

Centre Links, Idler Arms, Pitman Arms, Power Steering Pulley, Power Steering Pump, Steering Column & Bushes, Starter Steering Lock, Steering Rack, Tie Rod Ends, Tilt Lever, Power Steer Box

Engine Management Computer, Motor, Wiper Motor, Voltage Regulator, Air Conditioning Alternator A/C Switch, Compressor, Compressor Bearings, Compressor Clutch, Recycle Vent Flap, Blender Motor, Idler Pulley,

Steering

Idler Pulley Bearing, TX Valve, Vacuum Control Switch

Idler Arms, Power Steering Pump, Steering Body & Interior rack, Tie Rod Ends, Power Steer Box, Pitman Accelerator Pedal & Cable, Boot Struts, Bonnet Hinges, Bonnet Lock & Cable, Bonnet Striker, Bonnet Struts, Boot Arms Hinges, Boot Lock Striker, Boot Lock & Cable, Door Handles & Rods, Door Hinges, Door Locks & Cable, Door

Air conditioning Compressor, Compressor Clutch

Strikers, Glove Box Lock, Locks, Seat Belt Tensioners & Locking Mechanism, Seat Recliner Mechanism, Seat Runners, Speedo Cable, T/Bar & Bushes, Vent Cables

Administered by Harrier National

FIXED PRICE SERVICE Mechanical Protection Plan Term and Servicing Requirements The conditions of the Contract commence on the Delivery Date and the benefits commence on the later to occur of either the Delivery Date, the expiry of the full Manufacturer’s Warranty or Dealer’s Statutory Warranty provided with the Vehicle and, subject to your compliance with the conditions contained in this booklet, will continue until the expiry date or expiry kilometres shown on the Customer Contract page affixed to this booklet. To avoid any misunderstanding, please read this carefully. Two important conditions of the Mechanical Protection Plan are:– 1. You will enjoy the benefits of our Dealership's Mechanical Protection Plan if the Vehicle is serviced by US, during both the Manufacturer's Warranty (in accordance with the manufacturer’s requirements) and also our Dealership's Mechanical Protection Plan until both periods expire. After the expiry of the Manufacturer’s Warranty period and upon commencement of our Dealership's Mechanical Protection Plan, you can enjoy our Dealership's six month or 10,000 km (whichever occurs first) Fixed Price Service Plan. It is the responsibility of the Customer to ensure these services are performed and that the service details are recorded correctly on your Mechanical Protection Plan documents. Failure to do so will void the Mechanical Protection Plan without further notice. It is the responsibility of the Customer to check coolant and oil levels on a regular basis. Our Dealership will not be responsible for failure due to lack of appropriate oil or coolant.

2. Your Vehicle MUST be returned to our Dealership for servicing during the Term of the Contract (as defined on the Customer Contract page affixed to this booklet). Other servicing will not be approved or recognised.

In simple terms, our Dealership will repair or replace covered components, to the limits of the Mechanical Protection Plan, if you have the Vehicle serviced ONLY by us. Total Price including Parts, oil and labour are:- Extended Plan Fixed Price Service Cost: A. 4 CYL- $259

B. 6 CYL - $299

C. 8CYL/DIESEL - $359

After the expiry of any Manufacturer's Warranty period we will agree to service your Vehicle under our Dealership's sixmonthly/10,000km Fixed Price Service Plan at the price quoted on the Customer Contract page affixed to the booklet. Our Dealership's six-monthly/10,000km Fixed Price Service Plan includes:

FIXED PRICE SERVICE Oil change with quality motor oil Replace oil filter Check condition of automatic transmission fluid (where applicable)

Check front and rear brake material and rotors for excessive wear Check operation of hand brake Test Engine management system ( if applicable)

Lube all doors and locks as required

Check condition of air filter

Check and top up all fluid levels including

Check operation of all lights

battery, brake, power steering, radiator and windscreen washers

Check operation of all instruments

Inspect engine belts (external only) Inspect condition and pressure of all tyres,including spare Inspect cooling system and check glycol concentrate

Test wipers and inspect wiper blades Check air conditioning operation (where fitted) Check steering and all suspension components Complete visual inspection of under carriage Conduct road test Inspect complete exhaust system

Total price including parts, oil & labour is shown on your Customer Contract page. If your Vehicle requires synthetic or specialty oil, as specified by the manufacturer, additional charges may apply. Servicing is necessary to maintain your Vehicle in good condition. You will be advised of any defect found. Any items covered by the Mechanical Protection Plan will be repaired at a mutually convenient time in accordance with the terms of the Plan. In the event any additional work is required, we will refer any other required repairs or defects outside of this Mechanical Protection Plan, to you for your approval, prior to any work being commenced. Please note that whilst our Dealership’s Fixed Price Service Plan is intended to cover part of your Vehicle’s regular servicing needs during its lifetime, it is NOT a substitute for the full Manufacturer’s service requirements for your Vehicle.

PREMIUM COVER

Transmission-$2,000 Torque converter - $1,536 Transmission Oil Pump $1,399

CLAIM AVERAGES*

Pistons - $2,000 Engine - $2,000

Sunroof Motors $1,168

Steering column $ 1,103 Steering lock $ 1,088 CV shafts $ 1,086 Tailshaft $ 1,332

Mirror Motors $ 486 Central Locking $ 650

Window Motors $ 768 Wiper/Indicator arm $671

Lifters - $1, 375 Engine Management Computer - $ 1,192 Throttle linkages - $1,018

Clutch pressure plate - $1,668 Differential Assembly - $1,497 Flywheel - $1,723 Gearbox -$ 1,534

Injectors - $ 1,618 Timing Chain - $1,591 Camshaft - $1,549

Indicator Switches $ 443

Based on last 3 year’s averages

CLAIMS PROCEDURES To ensure your claim is processed as quickly possible, please follow these steps when making a claim.

Before You Phone, You Will Need;      

Customers contract number Part you are claiming Last 2 service dates and kilometre readings Current speedo reading Estimate as to how much the claim is for and Repair order number generated.

1.

Check customer contract booklet to verify: a. Expiry date. b. Expiry kilometres. c. That services have been carried out at the required intervals.

2.

Is the problem covered under "Parts Covered" in this customer’s booklet?

3.

What is the estimated cost? Is that cost within the "Limits Of Liability" in this customers book? Should the repair cost exceed the limit of liability, advise your customer immediately. The customer must pay any amount exceeding the contract limit of liability. Remember too, that service items are not covered, even as part of an authorised repair.

4.

Phone Harrier-National (1300 728 687) for an authorisation number before beginning repair. Harrier’s computer will confirm that the contract remains in force (ie. not cancelled, expired, etc.).

5.

Please Note that this plan is not designed to repair faults existing at the date of sale of the vehicle, as these remain the responsibility of the Used Car Department.

6.

After Repair: Forward the completed Repair Order (R/O) with all the details to Harrier National P.O. Box 444 GORDON NSW 2072. Or Email: [email protected] Harrier will check and validate the R/O against the computer records.

At the end of the month, all finalised claims (where we have received the R/O) will be returned to your Financial Controller, with the dealerships monthly report. The value of those claims will be credited to your workshop account. Repairs Outside Your Metropolitan Area On a very rare occasion, a claim will occur outside your area. The repairer should contact us on our ‘1300’ number. We will confirm that the contract is current, the part is covered and the amount is realistic and we will then contact your Service Manager and obtain an order number. You will treat it as a normal sub-let, phone it in to our office and get a claim number. The repairer will be requested to send his R/O to you. You will send your R/O to us. We will vet the R/O and include it in our monthly report. Your administration department will then remit payment to the repairer. Note: if the repairer contacts you direct, please phone us and obtain an authorisation, in the normal way.

Claims Accounting Any Claims on the system, (usually payable to your own workshop) are paid from the Claims Pool. These will be listed on our monthly report. The vast majority of claims will be done in your own workshop. Claims will be backed up by a copy of your service department invoice. Occasionally there will be claims payable to an outside repairer, (or to the customer direct, where a sub-let repairer required immediate payment). Once again, these will be backed up by a covering invoice. Claims payable to your workshop require only a transfer to the relevant workshop account.

HARRIER NATIONAL

NATIONAL ROADSIDE ASSIST

PLATINUM-PLUS

We’ve got you covered with Platinum - Plus Platinum – Plus cover provides your vehicle with the following fantastic benefits to keep you secure whilst you meet your servicing requirements. Full details www.nationalra.com ROADSIDE RESPONSE:

Simply call our free toll number and speak to our friendly operator 24hrs a day 365 days a year. We will assist with flat tyres, flat batteries, out of fuel (free 5lt top up), even lock outs up to $110.

TOWING BREAKDOWN:

If you breakdown and your car is unable to be safely driven, we will transport you and your vehicle back to the Dealership within 100km. Otherwise it will be taken to the nearest authorised repair centre. We will also cover the towing of your trailer, boat or caravan up to 3.5 tonne. In addition we will assist with a further contribution of up to $50 for taxi fares to get you home safe.

CAR HIRE & ACCOMMODATION:

In the event of a major vehicle breakdown we will assist you with immediate car hire costs and accommodation up to $500. (excluding fuel, km, insurance, collection fees and meals)

AMBULANCE COVER:

In the event of an accident where the registered vehicle is involved, and the driver or immediate family of the driver require the services of an ambulance as a result of that accident, we will assist with ambulance cost up to $500

LIMITS OF COVER:

Towing fee is free up to 100km, any towing in excess will be charged at prevailing rates. An excess may apply to areas that are more than 100km from the nearest provider.

LEGAL ADVICE:

In the event of an accident we can provide basic legal advice pertaining to the accident to give you peace of mind.

EXCLUSIONS:

• Vehicles used for hire or reward including rental and loan cars. • Vehicles that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road. • Vehicles located off public roads (other than private residence). • Vehicles which have been involved in an accident/collision or have sustained damage due to impact, slashed tyres, malicious criminal damage and/or flood damage. These should be referred to relevant emergency services, police or insurance company. • Heavy Vehicles, trucks and equipment over 3.5 tonnes gross weight.

NATIONAL ROADSIDE ASSIST www.nationalra.com

RACQ COMPARISON Other Provider

Club Care

Plus Care

Ultra Care

$80

$135

$179

$253

Included in Platinum Plus











10kms

40kms

50kms

100km

100 km

Break Down - Rental Vehicle* # 3 days ~1 day

x

x

$220 p.a~

$ 330 p.a#

$500 per claim*

Break Down - Accommodation*

x

5 nights

7 nights

12 nights

$500 per claim*

Ambulance Cover - Driver

x

x

x

x



Ambulance Cover - Passenger

x

x

x

x



Locksmith











Tyre Fitting











Battery Jump Start











Any Driver of a Nominated Vehicle











Nominated Driver in Any Vehicle

x

x





x

Price p.a + $33** new members ** waived in some cases 24 Hours Response Break Down - Towing

Ultimate Care

NRA

*Rental & Accomm are combined

Price Over 3 Years ** When 100km or more from home and repairs are estimated to take longer than 48hrs you can choose from one of the travel benefits.

Contacts Harrier representatives Faye Barton - Business Development Manager QLD - 0416 246 009 Email: [email protected] Ian Martin - Business Development Manager QLD - 0416 246 045 Email: [email protected]

Claims - Changes/Cancellations/Refunds Ph: 1300 728 687 Email: [email protected]

Sales / Administration Ph: 02 9488 1800 Email: [email protected]

Book Orders Ph: 02 9488 1800 Email: [email protected]

IT Department- Reminders / Logins Email: [email protected]

Suggest Documents