GTIN China Introduction Nov 2011

Copyright © 2011 Accenture All rights reserved Accenture, its logo, and High Performance Delivered are trademarks of Accenture

GTIN as part of the Accenture Management Consulting (AMC). It makes AMC competitive through accelerated delivery of unique & industrialized capabilities at competitive talent-price points Industrialized Capabilities


GTIN provides a critical mass of talent in high demand areas, using proven methodologies, processes and tools
Examples: Segmentation & Analytics, Learning, Sourcing & Procurement

Unique Capabilities


GTIN has unique skills and capabilities that do not exist in other geographies, helping Accenture to sell work it would not normally be able to sell
Examples: Inventory Optimization, Capital Projects

Competitive Edge


GTIN provides Accenture with a competitive edge based on talent & pricing, enabling us to compete better and providing the opportunity to increase margins
Examples: Off-Shore Capability, Long Term Rates

Accelerated Delivery


GTIN helps client teams accelerate delivery by enabling a 24x7 work environment in the Management Consulting space
GTIN employs a ‘Distributed Consulting’ model to deliver complementary capabilities that will drive effectiveness and efficiency
Examples: Learning Content Development, Spending Analysis, Analytics, PMO

2

GTIN helps client account teams deliver projects with pace, certainty and strategic agility

• Resourcing flexibility • Best value pricing • Innovative engagement models

• Niche capabilities • Deep expertise • Repository of global practices and case studies • Accelerated Delivery • Faster ramp-up of project teams • Expertise in “Accelerators”

To Outcome Strategic Agility

Economic Stakeholder Sustainability

Certainty

Business Model Operating Model Execution

Pace

Execution Certainty Outcome Certainty Client Engagement

From Issue

Quick Wins Value Advancement Value Durability

Clear Issue and Context Understanding

3

GTIN has been able to add value by innovation in Management Consulting operating models in Functional, Industry and Analytics areas 5,000

GTIN Milestones & Future Roadmap

Incubation

Stabilizing the Distributed Consulting Model

Size and Complexity

Headcount

Supporting Accenture MC Competitiveness

GTIN 3.0

GTIN 2.0

1,200

Estimated

750 GTIN CHINA

410

~380 Ramp up GTIN Launch Feb ’08   

Nov ’08

‘Building awareness primarily in USA Understanding the Dual Shore Model Significant bench

   

Progress towards steady state Focus on creating awareness and demand in NA & EALA MD&I-led growth Increased utilization ~70-80%

Nov ’09     

Rapid growth; increased traction Resources staffed across geos Participation in shaping deals Long term client engagements Client facing chargeability ~70%; overall utilization >80%

Aug ’10    

Sept ’11

Industry groups alignment Focus on Analytics Combined SL entity GU Expansion – GTIN China

   

Sept ’15 Grow as network of nodes – new GTIN locations Establish and scale Industry skills & Analytics Leverage TGP & BPO Increase global footprint 4 to EALA & APAC

Our talent is deployed across groups with Domain, Industry and Analytics focus and work closely with client account teams globally Global Talent Innovation Network (GTIN) Domain Capability Customer Relationship Management Finance & Performance Management Operations

Strategy Talent & Organization Performance

Industry Capability Banking

Insurance

Communications & High Tech

Resources

Products

Health & Public Services

Analytics Functional Analytics
Customer
Risk
Enterprise
Operations
Workforce

Industry Analytics


Financial Services
Communications & High

Tech
Resources
Products
Health & Public Services

5

Teams from across the world have had us work at leading clients across a range of business opportunities
Customer Relationship Management – Customer Segmentation – Marketing ROI – Predictive Modeling – Campaign Strategy And Management – Cross-sell/ Up-sell Program
Finance & Performance Management – Risk Management – Enterprise Performance Management – Retail Store Analytics – Finance Operations Process Transformation – Tax Transformation
Operations – Procurement Transformation – Global And Low Cost Country Sourcing – Enterprise Asset Management – Warehouse Management – Product Lifecycle Management
Strategy – Market Entry Strategy – Pre-deal M&A Candidate Evaluation – M&A Synergy Estimation – Shareholder Value Analysis
Talent & Organization Performance – Workforce Transformation – Employee Survey Insights – Learning Content Strategy & Services – Recruitment Marketing Effectiveness Studies – Predictive Retention Modeling

6

GTIN China Was Officially Launched on 19 May, 2010

7

Mission of GTIN China 1. Support China MC Growth and Demand  Partner / Work with China MC and OGs  Local Team Development  Learn from GTIN – Global

2. Promote GTIN MC Global Capability in China  Strengthen China and GTIN Working Relationship  Use of GTIN Global Resources in China Projects

3. Serve the Global Market (Long Term Target)  Build relevant MC capabilities in GTIN China  Leverage talent available in China

8

GTIN China is fully integrated into GTIN Global GTIN China Leverages all the Processes Developed for GTIN Global  Scheduling and Staffing  Capability Development and Training  Operations  HR Functions including Recruiting, Employee Engagement and Performance Management  Demand Generation  Delivery Quality Processes  Finance and Budgeting

9

In FY11, GTIN China as its first full-year operation, has exceeded chargeability by 16.4% with head count grown by 238% and Global Employee Survey (GES) scores at 70%. Capability SCM • • • •

LCC Sourcing Strategic Sourcing Procurement Transformation 3P IPO

CRM / Analytics • • • • •

Marketing Transformation Customer / Marketing Analytics Customer Segmentation Campaign Management Product Develop Analytical Tool

The GTIN China team is highly engaged with 70% Global Employee Survey (GES) scores, which is significantly higher than GTIN average of 56% in FY10 and 60% in FY11. 10

We have already served over 40 clients including many diamond and foundation clients across several industries Key Clients and Projects Client

Project Name

Client

Project Name

SC Telecom

Customer Segmentation

Verizon

Product Dev Analysis Tool

CPIC Insurance

Analytics Marketing

PTT

Strategic Sourcing

Huayi Chem.

Procurement Transform

Dow Chemical

Process Enhancement

Chongqing Power

Warehousing & Logistics

Panasonic

S&P Project

State Grid

eProcurement

ABI

CAPEX Procurement

CNOOC

Network Planning

Johnson & Johnson

DC Mgt. Improvement

ShenHua

eProcurement

AkzoNoble

Rollout SRM System

Lai Yi Fen

DC Mgt. Improvement

PolyOne

Strategic Sourcing

SX Government

BPR Project

Xstrata Coal

Commodity Sourcing

SH Telecom

Video on Demand Strategy

Lodha

China IPO Setup

360Buy

Customer Analytics

Dell

Process Mapping

The above are only selected clients and projects

11

We have achieved significant accolades globally and have developed a highly engaged team  Obtained 50% of the “People Developer Award” in Greater China (out of the 282 nominations, finally only 4 winners)  Total Satisfaction Survey (TSS ) score at 82.1%, where the general average is only 55% - 70%.  Established the following Staff Contribution Roles / Systems • • • • • • •

Chief Training Officers Chief Knowledge Officers Capability Development Officers Chief Entertainment Officers English Mentors CRM / Analytics Mentors SCM Mentors

• • • • • • •

People Care Officers Internal Public Officers Chief Recruitment Officers Demand and Supply Officers Excel Trainers PPT Trainers External Public Officers 12

Appendix

13

Dr. Lawrence WONG MBA, MSc(eCom), BSc, FCCA, FHKICPA, MHKCS

Lead, Management Consulting GTIN-China Selected Experience:

Contact Details: E-mail : [email protected] Mobile : 86 - 136 0100 3352

Office : 8621-2305 3997

Experience Summary :  Has 20+ years of experience across consulting and operations roles: worked in Deloitte, KPMG and PKF helped CXOs utilizing technologies and management methodologies for enhancing their business operations. Has another 10-year experience working in large corporations (PCCW, Hutchison and Next Media) with well-rounded hands-on operational and business process re-engineering experience.  Doctorate Degree in Business Administration (CityU, HK), MBA (Marketing & Customer Behavior), MSc (eCommerce), BSc (Statistics & Computer Science). Fellow Accountancy Membership in ACCA and HKICPA since 1998 & 2000 resp.

Industry Expertise:  Telecom expert with extensive operational experience in all business processes including but not limited to Sales & Marketing, Service Activation, Customer Services, Maintenance & Repairs, Billing, Finance, Budgeting, Fault Detection, Credit Management, Logistics and Warehouse Management.

Service Line Skill Set:        

Project Management and Enterprise Resources Planning Business Process Re-engineering Contact Centre Strategy and Integration CRM, Business Intelligence / Data Warehouse E-Business Strategy and Architecture Logistics and Warehouse Management Outsourcing Strategy and Management Shared Services Strategy and Operation


Deloitte Consulting  Customer Service Management (CSM) - advised a mobile operator in China to establish its CSM framework for the entire province and redesign its major customer service related processes.  Call-Centre Remuneration - assisted a provincial mobile company in China to redesign its call centre incentive scheme and link KPIs more directly to customer satisfaction.  Call-Centre Integration – advised a mobile company in China on contact center strategies and integration of its six contact centers in the region.  Enterprise Purchasing Project - re-designed the infrastructure, operation procedures and functional requirements of a Purchase Management System for a large provincial mobile operator.
PCCW  As “King of ERP” in PCCW and to acted as the project leader for 4 nationwide Oracle ERP projects (China Mobile and China Netcom) with total contract amounted to RMB 500m+.  As the pre-sales leader to communicate with GD Unicom at all levels and secured a BI/DW contract amounted to RMB 20m.  Stationed in Beijing and work with China Telecom to promote IT services in China. Established and managed the System Consulting business unit with full P/L and delivery responsibilities.
KPMG Consulting  Telecom expert specialized in business process re-engineering and information technology  Top 2 Fee earner in the management consulting team.
Hutchison Telecom  Took care of daily operation of all Finance related systems and in-charged of 20+ IT/BPR projects
Next Media Group  Restructured the networking infrastructure for on-line transmission of large 4-color images.  Has successfully automated the magazine production processes for the entire media group.
Pannell Kerr Forster  Led 30+ financial related IT projects. Has extensive interactions with senior executives for providing networking, office automation and document management turn-key solutions to clients. 14

We have made significant effort to involve many of our staff in the development of the GTIN China practice

CTO Training

CKO Knowledge

CEO CDO EntertainCap Dev. ment

English Mentor

Analytics Mentor

SCM Mentor

Excel Trainer

PPT Trainer

EPO (Ext IPO (Internal Public Public Officer) Officer)

CRO Recruit

DSO Demand/ Supply

PCO People Caring

Andy Shen Alex Shen

V V

V

Leader

V

V

Chitty Gao Christina Chen

V

V

V

V

Leader

V

Chris Wang Clark Yao Daniel Zhu David Zuo Dean Lin Evelyn Yan Humphrey Wu Jasmine Xie

V

V

V

V

V

V

V V

V

V

V

V Leader

V V

Leader

V

V V

Leader

V

V

V

MD&I

V V

V

Jet Fang Karl Zhang

V V

Kerry Yang Michael Zhang Ming Chen

V

V

Leader

V

V V

Olivia Yang Phil Xu

WenYing An

V

V

Jeremy Niu Jerry Xie

Richard Su Rosie Min Solomen Xu

V

V

V

V

Leader

V

V

V V

V

V

V

Leader

V

V

V V

Leader V V V

V

V

V V

V

V15

GTIN China: Descriptions of Contribution Roles Role

Job Description

CDO: Capability Development Officer CTO: Chief Training Officer

o o

Understanding the training available in global / India / China Design training to enforce our learning culture in GTIN

o o

Collecting training requests and demand Organize monthly meeting and training courses

CKO: Chief Knowledge Officer

o

CEO: Chief Entertainment Officer

o o o o o o

Goes through and checks all folders and materials on share point whether are necessary or relevant collecting the information regarding:
CV Staff profile

Credential, Projects material we have done Organize the team building activities – KTV, outing… Hold birthday party Create an active and energetic atmosphere Finding good place/restaurant Prepare interesting story/joke More social networking to
Promote GTIN image --posting articles
get to know potential candidates in our profession Identify and agree a list of Alumni, Forum, Association etc.. EPO plan the channels to reach candidates:
Alumni club responsible person—Rosie, Xena Association responsible person—Chris Chen


EPO: External Public Officer

o

o o

16

GTIN China: Descriptions of Contribution Roles Role

Job Description

IPO: Internal Public Officer

o o

o CRO: Chief Recruit Officer

DSO: Demand/Supply Officer

o o o o o o o o o

PCO: People Caring Officer

o o

Manages relationship with PMs and Account Managers Collect the following information
project feedback /comments about our people
Collect demand information and forward to DSO/CROs for adjusting recruiting strategy Identify a list of all HR schedulers, PMs, AMs or leaders from OG that need to work on. Staff Recruitment – interviews, review and re-fine our source of recruitment, process of selection etc… Analyze and summary all the previous offers Build up screening criterion for GTIN China Review and fine-tune the recruitment procedure, forms, quiz… Find ways to promote GTIN and grasp more opportunities to assign our staff to projects, Identify tools that can improve our demand and supply process – e.g. self-serving in myscheduling Work on day-to-day demand and supply assignment Communication with PMs and HR schedulers – maintain our team members’ availability status/ skill monitor sheet …. Familiar with the ability of our GTIN staff and well aware of their project availability. To care new joiners to spend first two weeks smoothly and assist them on project interviews. Provide assistance to staff in projects – backup / support / share experience / provide references to GTIN staff 17

GTIN China: Descriptions of Contribution Roles

18

Key Contact & Links •

Key Contact: • GTIN China Lead: Dr. Lawrence Wong Email: [email protected] Mobile: 86 - 136 - 0100 – 3352 • GTIN CRM – Analytics Manager: Dr. Alex Shen Li Xiang • GTIN SCM – Sr. Manager: David Zuo

•

Links • GTIN SharePoint : - https://ts3apa.accenture.com/sites/GTIN Sharepoint/default.aspx

• GTIN Launch Note from Trevor Gruzin and Sanjay Jain: - https://portal.accenture.com/NR/exeres/0F083759-BEDB-450C-B0F1-8A31EBAFD58B,frameless.htm?NRMODE=Published

• GTIN Announcement for Restructuring : Important Update: Evolving our...

19