First Quarter 2014 Global Hotel Industry Update
Webinar
Introductions | Presenters Presenters:
John Hach SVP, Global Product Management TravelClick
Tim Hart EVP, Business Intelligence TravelClick
Moderator:
Barbara Taylor Carpender President & CEO Taylored Alliances
2
Agenda for today’s presentation: Review & analysis of first quarter hotel performance
Regional analysis of key global markets
2014 emerging global and local market trends
Top five revenue management and emarketing best practices
3
At-A-Glance | Global Trends
(Percent Change)
OCC
ADR
RevPAR
6.8% 5.1% 2.9% 3.8%
2.9%
1.4%
2.8%
2.2%
0.7%
1.2% -1.3% -0.1%
-1.4%
-7.5%
United States
Americas
Europe
Middle East
-6.9%
Asia Pacific
Source: Smith Travel Research Note: All Markets based on Euro, except United States in USD. Q1 2014.
4
Highlights | First Quarter 2014 The Brand Website revenue contributed 20.9% of the $10 billion total revenue booked and 60 million room nights Revenue by Channel 2014 Q1 Web = Hotel proprietary Web site or brand Web site
Web 20.9% OTA = Online travel agency such as Expedia, Orbitz, Priceline
OTA 8.7% GDS 17.0%
CRO 13.5%
CRO = Central reservations office for contact center reservations via voice, chat or email
Direct 40.0%
GDS = Global distribution systems Sabre, Galileo, Worldspan, Amadeus
Direct = Reservations taken directly on property such as walk-ins, meetings/groups, direct call in
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Revenue in USD.
5
Highlights | First Quarter 2014 Revenue
International
Web 15.1%
North America
CRO 8.8%
Web 22.0%
CRO 14.4%
OTA 10.5% GDS 15.9%
Direct 49.7%
OTA 8.4%
Direct 38.1% GDS 17.2%
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. North America = United States and Canada
6
ADR by Channel 2014 Q1
2012 Q1
ADR Variance % vs. Last Year
3.6%
$177
2013 Q1
2.9% 2.1%
$171
$166
$166
4.3% 3.0%
$162
2.5%
$156
$156
$151
2.9%
$147
$143
8.9%
2.7%
$139
$136
$141
12.4%
$129
3.1%
$115 2.6% 2.1%
GDS
CRO
Web
Direct
OTA
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Revenue in USD. Transient reservations.
7
International ADR by Channel 2014 Q1
2013 Q1
2012 Q1
ADR Variance % vs. Last Year 5.8%
$231
0.4%
5.5% 4.3%
$219
$218
1.8%
$203
GDS
$216
$211
CRO
$199
12.4% -0.1%
$205
4.1%
$205
1.6%
$201 $193
Web
$215
0.9%
$191
Direct
$191
$188
OTA
Source: TravelClick Demand360. Top 25 International markets from participating brands. Revenue in USD. Transient reservations.
8
ADR by Channel Outlook* 2013 Q3
2013 Q4
2014 Q1
2014 Q2 9.0%
(Percent Change)
8.2% 8.3%
8.6%
4.2% 3.6% 3.2%
3.6%
3.5%
3.7%
3.6%
2.9%
3.0%
2.7% 2.4% 2.4%
2.0%
1.8%
1.4%
1.0%
CRO
Direct
GDS
OTA
Web
* Outlook based on reservations currently on the books as of April 27, 2014
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Revenue in USD. Transient reservations.
9
At-A-Glance | Global Trends: Americas 4.5%
Atlanta
8.4%
1.6% 4.4% 6.1% 5.5%
Boston Buenos Aires -0.4%
Chicago
47.9%
1.0% 6.3% 3.5%
Los Angeles
4.7% 6.4%
-1.6%
Miami
11.4% 11.6% 15.0%
5.0% 3.3% 3.2% 2.1% 5.3%
Montreal -3.3%
-10%
OCC ADR RevPAR
10.1%
3.0%
Mexico City
56.1%
1.4%
Dallas
New York
13.3%
1.2%
-2.1%
0%
10%
20%
30%
40%
50%
60%
70%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
10
At-A-Glance | Global Trends: Americas cont’d Panama City
-14.8%
-8.4% -7.0% -4.9%
Rio de Janeiro
2.3%
-2.6%
4.8%
San Francisco -0.3%
San Juan
2.4%
0.4%
Sao Paulo
17.1%
-3.9% -4.5%
Washington -15%
-10%
-5%
OCC ADR RevPAR
4.5% 7.3% 9.1%
4.0%
Vancouver
19.9%
3.9% 4.3% 2.8%
Toronto
17.7%
6.2% 5.9%
Santiago
-20%
12.3%
13.5%
-0.7%
0%
5%
10%
15%
20%
25%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
11
At-A-Glance | Global Trends: Europe 5.5% 6.3%
Amsterdam
12.2%
0.8% 1.6% 2.4% 1.1%
Berlin Brussels
25.8%
5.0%
0.6%
Barcelona
5.6%
3.8% 4.9%
4.9%
Budapest
10.9%
7.6% 9.4%
Copenhagen 3.0%
Dublin
3.3% 2.5%
Edinburgh 0.3%
Frankfurt
5.3%
14.7%
25.6%
7.9%
8.0%
5.9%
1.4% 0.3% 1.7%
0%
12.9%
6.0% 5.0%
-2.0%
Helsinki -5%
4.8%
OCC ADR RevPAR
11.3%
-0.4%
Bucharest
Geneva
21.9%
3.2%
Athens
5%
10%
15%
20%
25%
30%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
12
At-A-Glance | Global Trends: Europe cont’d -9.5%
Istanbul
4.2%
-1.6%
Lisbon
2.6% 2.0%
London
2.5% 1.7% 3.0%
Milan -1.2% -0.3% -1.5%
Moscow
Prague
-3.7% -7.0%
Tel Aviv
-4.2%
1.4%
Vienna
-0.4% -0.1% -0.5%
Warsaw
-0.2%
-15%
-10%
-5%
OCC ADR RevPAR
7.1% 5.3%
3.0%
0.3% 0.2%
Zurich -20%
4.8%
3.5%
Rome
7.5%
1.3%
-6.2% -5.0% -3.4%
Paris
5.4% 5.2%
-2.5%
Madrid
17.3%
6.2%
0%
3.4% 2.8%
5%
6.3%
10%
15%
20%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
13
At-A-Glance | Global Trends: Middle East/Africa Abu Dhabi
10.0%
-13.1%
-4.5% 10.2%
Amman Beirut
-3.5% 6.4% -24.7%
-9.5%
-31.9% -16.2%
Cairo
-6.4%
-21.6%
Cape Town
5.0%
-8.3% -3.7%
Doha
14.1%
-10.6%
Dubai
3.2% 2.5% 0.7% 2.5% 3.2%
Jeddah Manama
19.1%
-6.0%
Muscat
12.0% -0.6%
Riyadh
1.0% 0.5% 5.6%
-11.1% -6.1%
1.8%
-14.5% -13.0%
Sandton and Surroundings -50%
OCC ADR RevPAR
2.0% -0.7%
-40%
-30%
-20%
-10%
0%
10%
20%
30%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
14
At-A-Glance | Global Trends: Asia Pacific 2.4% 2.4%
Auckland
Bangkok
8.0%
-11.9%
Bali -30.7%
-4.9%
-13.5%
-40.1%
2.3%
-18.9% -17.0% -4.9%
Hanoi
2.6% -2.4% 2.3%
-4.8% -2.6%
Ho Chi Minh City
-3.0%
Hong Kong -9.9% -9.6%
Jakarta
-12.5% -13.1%
-45% -40% -35% -30% -25% -20% -15% -10%
5.0%
OCC ADR RevPAR
1.8% 0.3% 5.2%
-4.7%
Kuala Lumpur Manila
-0.3%
-7.2% -7.5%
Beijing Delhi
4.8%
0.2% -0.7%
-5%
0%
5%
10%
Percent Change ADR are in Local Currency. Source: Smith Travel Research. Q1 2014.
15
At-A-Glance | Global Trends: Asia Pacific cont’d -14.1%
Melbourne Mumbai
-19.7%
3.3% -11.3% 5.4%
-15.4% 1.8% 1.1% 2.9%
Osaka Phuket
-13.1%
-2.5%
-10.9%
Seoul
-2.4% -2.4%
-4.7%
-2.9%
Shanghai
-2.6%
Singapore -11.9%
Sydney
4.9% 1.8% 2.7%
-9.6%
-4.5%
Tokyo -20%
-15%
OCC ADR RevPAR
-0.9%
1.8%
-6.9% -5.3%
Taipei
-25%
8.1%
-10%
-5%
4.0% -0.7%
0%
5%
10%
15%
Percent Change ADR are in Local Currency .Source: Smith Travel Research. Q1 2014.
16
Shifting Reservations - Transient First Quarter Comparison 2014 Q1
2013 Q1
CRO 13.6%
Web 25.9%
Web 25.2%
CRO 14.1%
Direct 27.3%
Direct 28.4%
OTA 12.3%
OTA 13.1% GDS 20.2%
$9.6 billion total revenue booked
GDS 20.0%
$8.8 billion total revenue booked
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
17
Customer Segmentation Transient Room Nights 2014 Q1
Wholesale= wholesalers / consolidators / tour operators
Qualified = affiliation discounts, such as AAA, senior discounts, frequent guest program, etc.
Wholesale 4.0%
Retail = rack, best available, nondiscounted, non-affiliated, noncontracted customer demand
Retail 23.7% Qualified 11.7%
Discount 30.3% Negotiated = corporate contracted rates
Negotiated 30.2%
Discount = packages, promotional rates, advanced purchase, nonrefundable rates
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
18
Customer Segmentation Transient Room Nights Web 25.9%
OTA 13.1%
2014 Q1
CRO 13.6% Direct 27.3% GDS 20.2%
100% 80% 60% 40% 20% 0% Brand.com
Retail
CRO
Discount
Direct
Negotiated
GDS
Qualified
OTA
Wholesale
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
19
Customer Segmentation Mix
2014 Q1
% Room Nights Group
Retail
Negotiated International North America
Discount
Qualified
Wholesale 0%
5%
10%
15%
20%
25%
30%
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. North America = United States and Canada
20
Performance by Customer Segment North America
Top 25 Occ
ADR
2014 Q1
Top 25 International
Occ
ADR
Group
4.2%
2.8%
Group
3.9%
7.6%
Transient
3.3%
3.2%
Transient
2.8%
6.1%
Retail
6.3%
2.4%
Retail
-5.4%
6.3%
Negotiated
2.9%
3.0%
Negotiated
6.7%
5.7%
Discount
5.3%
4.1%
Discount
0.6%
8.1%
Qualified
-5.7%
2.7%
Qualified
-3.2%
3.2%
Wholesale
-1.6%
7.6%
Wholesale
13.7%
6.3%
RevPAR
6.6%
RevPAR
9.4%
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands.
21
Loyalty vs Non-Loyalty Performance % of Transient Room Nights 2014 Q1
40% 35% 30%
42.9%
25%
57.1%
Loyalty
20%
Non-Loyalty
15% 10% 5% 0% Brand.com
GDS
Direct
CRO
OTA
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
22
Loyalty vs Non-Loyalty Share Loyalty
. Non Loyalty
60%
40%
2014 Q1
2013 Q4
2013 Q3
2013 Q2
2013 Q1
2012 Q4
2012 Q3
2012 Q2
2012 Q1
2011 Q4
2011 Q3
2011 Q2
2011 Q1
2010 Q4
2010 Q3
2010 Q2
0%
2010 Q1
20%
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
23
ADR by Segment Outlook* 2013 Q3
2013 Q4
2014 Q1
2014 Q2
(Percent Change)
6.0%
3.8%
4.2%
4.2%
4.1% 3.9%
3.6% 3.3%
3.3%
3.1%
3.0%
2.9%
2.8%
2.5% 1.8%
Luxury
Upper Upscale
Upscale
1.8%
Upper Midscale
* Outlook based on reservations currently on the books as of April 27, 2014
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Revenue in USD. Transient reservations.
24
GDS | Historical Performance Hotel Bookings (In Millions)
49 44
47
47
49 46
51
53
55
56 53
58
53 49 46
40 35 30 26 20 15
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Q1 Source: TravelClick Agency360. Q1 2014.
25
GDS | Room Nights by Region (In Millions) 19.5
US
18.7 7.1
Europe
6.5 3.2
Aspac Latin America
2.9 1.7 1.4
2014 Q1 2013 Q1
1.0
Canada Africa
1.0 0.5 0.5
Source: TravelClick Agency360. Q1 2014.
26
GDS | Performance by Region
$2.9
$2.8
$1.3
$1.2
$603
2014 Q1 2013 Q1
(In Millions)
(In Billions)
$613
$272
$157
$252
$164 $74
US
Europe
Aspac
Canada
Latin America
$73
Africa
Source: TravelClick Agency360. Q1 2014. USD
27
GDS | Performance by Country
$2.9
$2.8
(In Billions)
(In Millions)
$490
2014 Q1 2013 Q1
$391
$207 $215 $151
US
UK
$130
$157 $163 $148 $140
Germany Canada
France Australia
$60 $54
$71 $66
Spain
Italy
$90 $85 $45 $48
China
India
$4
$3
Greece
Source: TravelClick Agency360. Q1 2014. USD.
28
Third Party Internet Revenue (In Millions USD) $347
Expedia
$267 $172 $194
Booking
$136 $59 $51 $61 $61 $56 $48
Priceline OTA Other Hotels.com Orbitz Hotwire Travelocity
$33 $67 $60 $53 $45 $39
2014 Q1 2013 Q1 2012 Q1
$26 $32 $36 $35 $23 $36 $32
Source: TravelClick Demand360. Top 50 markets worldwide from participating brands. Transient reservations.
29
International Third Party Internet Revenue (In Millions USD) $38
Expedia
$29 $20 $85
Booking Priceline
$62 $25 $1 $2 $2 $21
OTA Other Hotels.com Orbitz Hotwire Travelocity
$18 $11 $9 $9 $6 $4 $4 $3 $1 $2 $1 $5 $5 $4
2014 Q1 2013 Q1 2012 Q1
Source: TravelClick Demand360. Top 25 International markets from participating brands. Transient reservations.
30
Hospitality eMarketing & Revenue Management Best Practices 31
Hospitality eMarketing & Revenue Management Best Practices SoLoMo Optimization….. Don’t be left behind! Revenue Manager / DOSM United Goals & Objectives Pricing & Inclusions through lead time and seasonality adjustment Advanced COGS analysis: Determining cost as a percentage of incremental conversion Leveraging micro data and personas to maximize conversion 32
Characteristics
Maturists (pre-1945)
Baby Boomers (1945-1960)
Generation X (1961 - 1980)
Generation Y (1981-1995)
Generation Z (Born after 1995)
Formative experiences
Second World War, Rationing, Fixed-gender roles, Rock ‘n’ Roll, Nuclear families, Defend gender roles-particularly for women
Cold War, Post-War boom, “Swinging Sixties”, Apollo Moon landings, Youth culture, Woodstock, Family-oriented, Rise of the teenager
End of Cold War, Fall of Berlin Wall, Reagan / Gorbachev, Thatcherism Live Aid, Introduction of first PC, Early mobile technology, Latch-key kids, rising levels of divorce
9/11 terrorist attacks, PlayStation, Social Media Invasion of Iraq, Reality TV, Google Earth, Glastonbury
Economic downturn, Global warming, Global focus, Mobile devices, Energy crisis, Arab Spring, Produce own media, Cloud computing, Wiki-leaks
Percentage in U.K. Workforce*
3%
33%
35%
29%
*Percentages are approximate at the time of publication
Currently employed in either part-time jobs or new apprenticeships
Aspiration
Home ownership
Job security
Work-life balance
Freedom and flexibility
Security and stability
Attitude toward technology
Largely disengaged
Early information Technology (IT) adaptors
Digital immigrants
Digital Natives
“Technoholics” – entirely dependant on IT; limited grasp of alternatives
Attitude toward career
Jobs are for life
Organizational – careers are defined by employers
Early “portfolio” careers – loyal to profession, not necessarily to employer
Digital entrepreneurs – Work “with” organizations not “for”
Career multitaskers – will move seamlessly between organizations and “pop-up” businesses
Signature product
Automobile
Television
Personal computer
Tablet/Smart Phone
Google glass, graphene, nano-computing, 3-D printing, driverless cars
Communication media
Formal letter
Telephone
E-mail and text message
Text or social media
Hand-held (or integrated into clothing) communication devices
Communication preference
Face-to-face
Face-to-face ideally, but telephone or e-mail if required
Text messaging or e-mail
Formative experiences
Facetime
Preference when making financial decisions
Face-to-face meetings
Face-to-face ideally, but increasingly will go online
Online – would prefer face-to-face if time permitting
Face-to-face
Solutions will be digitally crowd-sourced
33
34
Looking forward, room nights on the books for the next 12 months are up 4.6% over same time last year. Top 50 Worldwide Markets
10.0%
20,000,000
9.0%
18,000,000
8.0%
Room Nights
16,000,000
7.0%
14,000,000
6.0%
12,000,000 5.0% 10,000,000 4.0%
8,000,000
3.0%
6,000,000 4,000,000
2.0%
2,000,000
1.0%
Variance % to Last Year
22,000,000
0.0%
0 Apr
May
Jun
Group
Jul
Aug
Transient
Sep
Oct
Nov
Var % to LY
Dec
Jan
Feb
Mar
Full Yr Var %
35
Q2 Outlook – International Reserved Occupancy
ADR (Group Reserved, Transient Reserved)
-20%
Dubai
0%
-20%
0%
20%
-20%
4.4%
6.3%
13.8%
Mexico City
(Group Reserved, Transient Reserved)
(Group Reserved, Transient Reserved) 20%
London
RevPAR
0%
20%
9.0%
18.4%
4.0%
As Of: April 27, 2014 Scope: ADR, Reserved Occupancy, RevPAR
17.0%
7.8%
10.0%
Q2, 2014
Legend Total
Paris
Shanghai
8.8%
0.9%
0.3%
3.0%
8.0%
5.3%
Source: TravelClick Demand360. Top 5 International markets from participating brands. Revenue in USD.
36
Q2 Outlook – North America Reserved Occupancy (Group Reserved, Transient Reserved)
ADR (Group Reserved, Transient Reserved) -20%
Atlanta Boston Charlotte Chicago Dallas Denver Detroit Honolulu Houston Indianapolis Los Angeles Miami Minneapolis St Paul New York Orlando Philadelphia Phoenix San Antonio San Diego San Francisco Seattle St Louis Tampa Toronto Washington DC
-10%
0%
10%
20%
30%
-20%
-10%
10%
20%
30% -20% -10%
7.0% 2.3%
2.8% 4.9% 3.6% 5.5% 3.6% 4.1% 5.4%
6.3% 11.6%
-2.8%
+2.8%
14.2% 2.1% 9.0% 11.4% 11.0% 12.0% 21.2%
5.6% 13.6%
+4.5%
Q2, 2014 As Of: April 27, 2014 Scope: ADR, Reserved Occupancy, RevPAR Legend Total
-1.7% 8.9% 1.5% 4.8% 2.8% 8.0%
6.0% 4.1%
-6.7%
30%
11.6% 8.1% 14.6% 6.5%
-1.0% 4.9% 0.5% 4.0% 8.4% 2.8% 6.0% 6.7%
20%
6.5% 0.9% 12.6% 8.8% 7.3% 1.4% 9.7%
-2.0%
2.8% 2.1% 6.0%
10%
5.6% 13.6%
0.9% 7.8% 7.2% 3.0%
0.0%
-0.7%
0%
6.6% 6.2% 4.1%
-1.0%
4.4% 1.4% 4.2% 3.4% 6.7% 6.4% 4.3% 8.7%
0%
RevPAR (Group Reserved, Transient Reserved)
Variance – All Markets
Note: CAD has appreciated versus the USD by 8% year over year
-1.1% 1.2%
+7.4%
Source: TravelClick Demand360. Top 25 North American markets from participating brands. Revenue in USD.
37
12 Month Occupancy Outlook Variance % Versus Last Year -20%
Atlanta Boston Charlotte Chicago Dallas Denver Detroit Honolulu Houston Indianapolis Los Angeles Miami Minneapolis St Paul New York Orlando Philadelphia Phoenix San Antonio San Diego San Francisco Seattle St Louis Tampa Toronto Washington DC
-10%
0%
10%
20%
-20%
8.2% 8.0% 2.8% 3.1% 3.2% 9.2% 6.7%
-10%
Dubai
-6.8%
10%
20%
10.1%
London 1.5% 3.4% 3.3% 2.3% 8.7% 0.7% 6.4%
0%
As Of: April 27, 2014 Scope: Committed Occupancy (Group Block + Transient Reserved)
8.5%
Mexico City
Q2, 2014 – Q1, 2015
15.3%
Legend Total
-1.3% 13.2%
Paris
2.4% 5.6% 6.4% 4.9% 5.3% 15.4%
Shanghai
11.7%
Variance – All Markets
-0.4%
4.5% 2.6%
+4.2% Source: TravelClick Demand360. Top 50 markets worldwide from participating brands.
38
Thank you. A recorded version of this event will be available on the TravelClick website.
www.travelclick.com
[email protected]
Appendix GDS by City
40
GDS | Performance by Market in Africa Market
Room Nights
Q1 2013 Revenue $
Q1 2014 Room Nights Revenue $
Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Abidjan
2,777
526,170
2,662
621,495
Lagos
7,501
2,460,935
10,555
3,456,962
Abuja
3,576
1,223,176
3,660
1,362,485
2,152
868,895
2,378
1,102,128
Accra
Luanda
4,533
1,224,004
5,816
1,761,690
2,968
609,641
3,429
681,888
Addis Ababa
Lusaka
4,965
1,206,344
5,279
1,371,014
Maputo
3,925
1,057,198
4,176
1,121,801
Algiers
7,289
2,294,682
7,769
2,330,983
2,156
1,196,965
2,588
1,453,092
Bloemfontein
Marrakech
8,820
961,598
9,621
929,444
1,408
171,761
1,420
156,310
Cairo
Mmabatho
18,980
2,917,717
14,728
2,340,696
Nairobi
7,950
1,727,530
10,788
2,310,459
Cape Town
64,110
10,236,713
65,995
9,678,874
7,121
753,090
7,037
647,803
Casablanca
Nelspruit
13,221
2,110,039
13,210
2,326,728
2,069
230,792
5,605
527,933
Dakar
Pietermaritzburg
2,194
454,005
2,755
625,057
Dar Es Salaam
4,568
1,012,587
4,892
1,081,744
Port Elizabeth
Durban
Polokwane
8,103
845,777
8,320
768,493
15,496
1,767,736
14,142
1,337,371
36,582
4,517,415
38,133
3,993,432
Pretoria
9,810
1,076,547
15,467
1,476,419
East London
9,623
1,437,644
8,661
1,090,837
Rabat
3,430
656,768
3,058
599,105
Entebbe
2,355
510,230
2,875
597,863
6,737
734,898
7,583
753,444
Gaborone
Richards Bay
2,422
429,087
2,692
404,253
Tangier
1,630
166,688
1,359
148,345
George
3,799
351,819
4,234
360,108
5,176
829,610
4,578
760,002
Harare
Tunis
1,206
231,664
1,061
259,825
Ulundi
1,300
203,090
1,704
238,733
140,827
20,903,747
147,686
19,092,696
Windhoek
1,772
295,741
1,898
309,100
4,032
451,166
5,013
500,454
Johannesburg Kimberley
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
41
GDS | Performance by Market in Asia Pacific Market
Q1 2013 Room Nights Revenue $
Adelaide
52,167
Auckland Bangalore Bangkok
Q1 2014 Room Nights Revenue $
Market
10,008,572
56,586
9,794,819
Jakarta
55,180
9,365,265
66,327
11,446,291
Kolkata
79,690
12,236,227
93,300
11,716,190
Kuala Lumpur
73,966
12,757,158
52,637
8,146,883
Beijing
147,421
23,305,842
139,453
22,191,279
Brisbane
118,957
27,077,817
132,895
25,676,006
Melbourne
2,067,315
Q1 2013 Room Nights Revenue $ 39,758
6,920,090
Q1 2014 Room Nights Revenue $ 49,264
8,139,054
6,127
888,889
7,111
890,978
75,381
10,339,406
89,254
12,194,190
Macau
8,986
1,598,145
4,428
1,184,194
Manila
51,888
9,466,882
60,683
10,054,837
188,942
44,591,292
212,104
44,257,467
Cairns
12,039
1,905,952
14,277
Mumbai
59,809
10,382,707
62,859
9,163,355
Canberra
29,459
6,890,985
31,407
6,177,073
Nagoya
6,832
1,295,487
6,170
1,077,383
Chengdu
12,249
1,469,610
13,591
1,567,252
Nanking/Nanjing
10,837
1,053,927
11,427
1,171,188
Chennai
32,730
4,159,848
37,470
3,876,583
Newcastle
11,699
2,422,894
12,616
2,249,785
6,625
1,116,972
12,494
2,105,160
Osaka
6,852
1,522,354
7,453
1,502,568
Christchurch
11,091
1,152,336
7,231
757,190
Penang
13,957
1,389,900
14,253
1,358,898
Dalian
25,265
4,432,401
26,526
4,041,779
Perth
118,372
34,169,618
119,113
27,961,849
Darwin
62,624
11,714,665
67,569
10,658,234
Pune
26,426
2,759,212
32,883
2,930,077
Delhi
5,538
673,174
6,447
808,029
Seoul
65,367
14,446,130
73,237
16,234,991
Dongguan
7,728
1,706,686
8,867
1,710,523
Shanghai
201,931
33,618,531
216,867
36,345,979
Gold Coast
7,507
1,306,317
5,540
1,140,573
Shenzhen
51,302
7,198,923
59,184
8,684,722
36,379
4,254,170
35,746
4,495,478
Singapore
59,540,532
247,158
63,686,371
Guangzhou
8,607
1,058,411
9,749
1,218,930
Suzhou
14,397
1,642,599
19,132
2,310,909
Hangzhou
8,617
1,381,508
12,438
1,830,751
Sydney
238,438
63,188,276
271,583
63,892,288
12,893
2,406,363
15,448
2,833,807
Taipei
49,275
10,069,937
55,770
11,355,248
9,229
1,796,225
8,865
1,495,318
Tianjin
11,531
1,276,451
10,937
1,278,521
153,551
48,250,809
162,535
51,351,624
Tokyo
117,139
29,925,732
124,032
30,295,969
Hong Kong
24,730
3,087,716
31,687
3,438,202
Townsville
12,811
1,868,648
14,347
1,779,683
Hyderabad
95,689
11,610,696
102,457
11,287,810
Wellington
30,270
4,642,116
34,010
5,360,369
Chongqing
Guam
Hanoi Ho Chi Minh City Hobart
234,180
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
42
GDS | Performance by Market in Canada Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Abbotsford
1,605
170,486
1,298
126,742
Montreal
128,856
18,942,945
125,596
17,194,301
Bagotville
1,489
178,327
1,446
165,511
Nanaimo
1,636
207,257
1,356
157,328
558
125,785
647
148,268
North Bay
2,299
300,356
2,262
276,936
111,472
22,331,756
113,535
21,931,081
57,915
9,032,794
60,618
8,893,704
Charlottetown
2,362
291,727
2,618
296,842
Peterborough
1,698
204,389
1,516
173,198
Cranbrook
1,270
150,200
1,258
138,749
Prince George
3,586
457,659
4,181
504,542
Deer Lake
994
116,414
1,181
131,628
Quebec
15,005
1,997,104
14,843
1,887,965
Edmonton
69,283
9,951,470
70,009
9,672,440
Red Deer
1,601
195,539
1,643
193,330
Fort Mcmurray
10,258
2,092,898
11,219
2,160,807
Regina
15,399
2,242,122
16,096
2,226,166
Fort St John
2,792
409,448
5,211
696,757
Saint John
4,670
555,105
5,068
577,619
Fredericton
4,664
635,990
4,971
628,482
Sarnia
3,223
380,853
3,728
397,578
Grande Prairie
4,659
680,034
5,283
749,869
Saskatoon
16,744
2,694,868
16,829
2,564,656
26,797
3,480,796
27,283
3,267,944
Sault Ste Marie
2,141
237,110
2,094
216,583
8,319
1,015,157
8,733
1,009,182
St John's
16,900
2,485,792
18,577
2,519,979
521
80,906
607
97,797
Sudbury
5,760
736,349
5,395
631,005
Kamloops
3,770
435,234
3,609
387,175
Sydney
1,418
179,412
1,475
158,438
Kelowna
6,637
777,483
6,056
670,821
Thunder Bay
5,766
686,335
5,192
578,598
Kingston
6,959
869,094
6,231
733,541
Timmins
1,891
225,888
2,005
255,362
Kitchener
8,712
1,025,263
6,323
682,521
Toronto
296,010
46,794,126
300,464
44,546,116
Lethbridge
3,365
398,594
3,904
427,513
Vancouver
102,494
15,889,222
104,414
15,480,097
3,336
500,702
2,742
400,198
Victoria
14,575
1,711,203
13,667
1,458,213
1,791
224,391
1,770
Mirabel
1,192
144,219
Moncton
8,078
1,028,878
Banff Calgary
Halifax Hamilton Jasper
Lloydminster London Medicine Hat
Ottawa
12,090
1,476,604
9,956
1,117,283
Whitehorse
1,297
159,366
1,325
150,591
206,877
Windsor
7,303
868,587
6,402
725,325
1,208
133,386
Winnipeg
30,912
4,246,931
30,743
4,016,917
9,154
1,059,595
1,937
343,500
2,557
428,405
Yellowknife
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
43
GDS | Performance by Market in Europe Market Aberdeen
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
62,105
12,408,692
70,179
17,279,109
Istanbul
50,153
10,552,815
55,144
11,100,215
Amsterdam
151,935
29,087,736
156,827
32,054,471
Leeds
79,314
9,583,773
87,939
11,780,924
Barcelona
43,710
9,694,159
50,567
10,563,031
Lisbon
25,033
3,327,360
29,085
4,156,253
Bergen
78,944
13,664,801
88,071
15,531,174
London
1,138,218
266,704,257
1,291,297
328,737,465
Berlin
119,529
14,551,189
142,621
18,732,750
Lyon
37,588
5,642,790
36,136
5,821,678
66,229
9,125,722
84,925
12,847,036
Madrid
149,527
21,838,753
160,854
24,196,812
124,796
25,130,867
127,921
26,656,330
Manchester
136,232
17,750,023
153,423
21,962,519
Brussels
32,218
3,898,550
37,119
4,697,322
Metropolitan Area
27,102
4,661,814
27,690
4,690,519
Budapest
28,123
3,459,333
29,841
3,818,421
Milan
117,934
24,140,296
129,831
27,611,080
Cardiff
40,051
7,213,669
39,829
7,251,501
Moscow
63,399
19,855,773
66,566
17,516,686
Cologne
79,390
15,313,552
87,939
18,594,654
Munich
132,271
24,831,576
150,513
27,264,244
Copenhagen
67,200
10,600,754
77,907
12,876,229
Newcastle
45,074
5,741,796
53,493
7,287,484
Dublin
74,477
11,695,123
85,288
15,161,403
Nice
21,992
4,467,116
23,941
4,914,207
Dusseldorf
67,344
7,863,654
79,273
9,958,837
Oslo
115,870
25,628,332
134,597
28,167,049
East Midlands
63,934
9,118,423
75,492
11,638,585
Paris
424,862
95,467,409
391,556
101,355,863
Edinburgh
36,897
8,820,011
30,735
7,926,537
Prague
31,536
4,782,696
36,810
5,430,068
Euroairport Swiss
24,132
4,930,368
25,402
5,317,142
Rome
81,852
16,067,321
78,884
15,307,787
Florence
160,545
31,831,374
181,373
36,494,453
Southampton
40,800
5,337,168
47,445
6,725,064
Frankfurt
55,173
16,526,143
58,931
18,488,666
Stavanger
60,984
17,420,633
66,802
17,953,218
Geneva
51,243
6,550,639
61,716
8,823,930
Stockholm
168,522
37,942,802
195,613
43,439,001
Glasgow
50,370
9,119,567
59,454
10,814,835
Stuttgart
56,123
8,112,511
62,509
9,784,487
Gothenburg
67,340
10,386,041
73,095
12,081,906
Toulouse
49,773
8,083,174
50,653
8,841,563
Hamburg
34,673
5,412,540
39,542
6,394,726
Vienna
44,123
8,330,283
48,234
9,157,754
Hanover
59,741
10,760,208
67,070
12,566,874
Warsaw
45,505
5,838,082
47,265
6,321,250
Helsinki
251,219
45,961,977
244,388
45,568,498
Zurich
80,708
22,838,457
87,606
25,756,061
Birmingham Bristol
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
44
GDS | Performance by Market in Latin America Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Aguascalientes
5,960
516,303
8,888
788,328
Port Of Spain
10,084
1,885,982
11,622
2,217,676
Belo Horizonte
17,194
2,328,695
22,050
2,481,163
Porto Alegre
28,799
3,490,589
32,303
3,384,046
5,757
2,079,322
5,055
1,940,893
Puebla
10,106
850,600
17,094
1,485,365
Bogota
30,178
6,236,560
38,997
7,630,030
Queretaro
22,028
1,993,867
28,413
2,625,493
Brasilia
18,746
2,844,799
21,979
2,905,811
Quito
7,548
1,131,370
8,746
1,398,834
Buenos Aires
50,280
9,215,505
50,022
8,999,316
Recife
14,683
2,165,584
17,943
2,306,299
Cancun
13,348
4,977,892
13,561
5,157,512
Ribeirao Preto
5,859
473,574
6,965
508,606
Caracas
7,162
2,460,271
4,812
1,915,434
Rio De Janeiro
79,426
19,181,055
93,554
19,193,951
Chihuahua
9,154
770,393
12,366
1,093,445
Saltillo
15,705
1,440,475
16,721
1,567,608 2,121,641
Bermuda
8,420
780,456
13,859
1,380,218
Salvador
16,847
1,858,684
22,285
30,129
3,298,002
36,545
3,395,025
San Jose
28,195
4,068,544
26,043
3,933,463
6,216
645,610
6,998
671,991
San Juan
58,438
15,129,882
59,334
15,564,099
Fortaleza
10,513
1,188,714
13,186
1,365,504
Goiania
9,160
959,986
8,989
853,474
36,678
3,395,671
41,656
9,453
1,157,186
Hermosillo
19,503
Leon/Guanajuato Lima
Ciudad Del Carmen
Curitiba Florianopolis
Guadalajara Guatemala City
Manaus Merida
San Luis Potosi
9,460
725,426
11,352
885,698
Santiago
34,621
7,230,371
37,330
8,111,826
3,813,001
Santo Domingo
12,453
1,697,557
11,137
1,607,490
12,059
1,557,711
Sao Jose Dos Campos
8,341
763,673
10,312
873,230
1,603,259
21,118
1,916,247
Sao Luiz
6,337
567,556
8,575
707,768
21,202
4,173,983
24,436
4,686,128
Sao Paulo
208,493
38,983,540
234,835
38,483,454
13,859
1,619,337
17,432
1,684,686
Tancredo Neves Int'l.
11,087
1,387,532
15,644
1,624,105
7,131
628,344
7,141
638,224
Tijuana
7,559
631,950
8,529
681,618 758,824
146,926
21,556,405
172,479
26,298,218
Toluca
7,539
640,085
8,996
Mexico City
45,816
3,885,071
56,897
5,146,182
Torreon
6,730
534,292
8,164
652,045
Monterrey
8,752
4,201,236
6,986
3,153,821
Veracruz
11,547
938,428
14,343
1,169,687
21,351
3,516,283
21,873
3,516,329
Villahermosa
14,540
1,247,776
26,611
2,287,108
77,490
12,425,594
83,702
12,692,031
Vitoria
11,871
1,316,685
15,985
1,531,608
Nassau Panama City
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
45
GDS | Performance by Market in Middle East Market Abu Dhabi
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
31,913
7,623,041
36,845
7,684,029
Amman
7,342
1,379,285
8,809
1,683,629
Bahrain
10,864
2,331,178
12,873
2,772,930
Beirut
4,421
888,781
2,945
588,351
Dammam
5,771
1,097,951
6,683
1,334,540 2,350,210
Dhahran
5,600
1,387,256
9,096
Doha
28,711
6,927,623
33,456
7,846,742
Dubai
123,303
36,999,429
138,137
42,702,239
Haifa
1,838
283,827
2,460
386,535
11,631
2,847,474
11,013
2,967,107
1,896
634,158
2,241
785,272
Kuwait
12,520
3,291,929
12,762
3,447,968
Muscat
9,959
2,885,372
12,996
3,853,228
Riyadh
27,150
7,665,591
33,211
9,088,024
Tel Aviv Yafo
32,220
7,658,925
40,547
9,751,246
Jeddah Jerusalem
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
46
GDS | Performance by Market in United States Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Market
Q1 2013 Room Nights Revenue $
Q1 2014 Room Nights Revenue $
Atlanta
489,284
62,318,979
510,944
68,245,527
Miami
214,465
65,049,994
224,675
67,840,390
Austin
184,243
29,644,828
197,537
32,924,706
Milwaukee
111,718
12,809,430
119,036
13,940,164
78,381
8,749,335
79,889
9,170,829
Minneapolis
272,438
35,489,869
280,764
37,549,883
422,623
70,648,234
442,543
77,811,472
Nashville
169,866
21,527,940
194,736
26,676,610
74,164
9,901,643
80,713
11,086,023
New Orleans
153,073
25,593,435
159,607
26,657,038
Charlotte
225,066
30,012,849
239,648
32,821,151
New York
1,346,859
318,259,357
1,334,765
321,696,346
Chicago
658,969
91,797,861
680,206
93,498,337
Oakland
130,414
18,695,821
138,934
21,503,314
Cincinnati
139,953
17,462,474
148,691
18,637,804
Oklahoma City
84,074
9,423,667
93,519
10,936,981
Cleveland
134,130
16,525,742
135,174
16,865,021
Omaha
72,300
8,435,370
74,487
8,780,362
Columbus
190,698
21,910,639
204,682
24,160,100
Orlando
228,128
31,760,105
246,404
36,665,460
Dallas
625,983
82,522,041
667,770
90,870,679
Philadelphia
334,849
48,874,120
349,790
51,073,652
Denver
313,591
43,195,266
327,194
47,275,400
Phoenix
326,441
50,646,420
349,399
55,909,330
Detroit
257,403
30,150,462
272,804
33,432,001
Pittsburgh
164,994
22,568,697
180,226
24,567,431
Durham
186,388
21,853,361
190,436
23,474,482
Portland
225,993
28,605,424
231,985
30,793,433
Fort Lauderdale
157,540
29,246,955
161,901
31,929,647
Richmond
101,541
11,621,363
100,896
11,821,948
81,173
8,716,303
84,570
9,627,688
Sacramento
157,854
22,437,851
166,749
24,926,720
Hartford
132,421
17,802,902
134,769
18,290,494
Salt Lake City
156,041
19,298,002
165,147
20,777,057
Houston
608,268
91,818,601
648,677
104,985,469
San Antonio
115,173
14,124,054
114,739
14,568,115
Indianapolis
147,701
17,008,847
166,775
19,832,034
San Diego
271,832
42,058,470
280,890
44,527,099
Jacksonville
112,582
12,550,768
118,930
13,621,945
San Francisco
403,078
91,250,354
431,955
110,655,338
Kansas City
158,677
18,314,067
169,727
19,622,641
San Jose
411,754
71,426,726
453,494
87,212,617
Las Vegas
224,050
39,715,803
250,096
48,489,176
Seattle
374,264
55,160,042
399,693
61,752,845
Los Angeles
900,073
159,456,837
957,826
176,761,434
St Louis
182,893
21,052,698
202,067
24,186,698
Louisville
84,199
10,433,854
87,798
11,363,594
Tampa
192,977
27,622,013
206,325
30,695,295
Memphis
102,791
11,808,242
106,594
12,649,843
Washington
789,774
141,726,657
818,808
142,176,312
Birmingham Boston Charleston
Greenville
Source: TravelClick Agency360. Q1 2014. Revenue in USD. Markets >5,000 room nights annually.
47
Thank you. If you have questions regarding your local market GDS data, please contact your local TravelClick sales representative or email us at
[email protected].
