JOB DESCRIPTION

Job Title: Job Code: Department: Reports To: FLSA Status: Prepared By: Prepared Date: Approved By: Approved Date:

Clinical Manager OP03 Operations Clinical Director Exempt Human Resources May 2008 Human Resources May 2008

SUMMARY To effectively lead a Rocky Mountain Urgent Care and Family Medicine clinic, accountable for the effectiveness and efficiency of the clinic through continuous improvement of processes, outcomes and personnel. Working with others within the organization to identify gaps and create effective business objectives and goals for the achievement of the company’s mission and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities include, but are not limited to, the following. The duties will be performed in accordance to policy and procedure, standard of care, and in accordance of state certification. 1. Assume responsibility for the ongoing/daily operations of the clinic. Std. 1 Maintain organization and cleanliness of the entire clinic. Std. 2 Obtain nutritional supplies (Gatorade, crackers) for your clinic as needed. Std. 3 Schedule and coordinate onsite maintenance and cleaning when required. This includes, but is not limited to, periodic carpet and window cleaning, air conditioning and/ or heating issues through building management. Std. 4 Build and manage vendor relationship in a professional manner. 2. Assume responsibility for the ongoing/daily management of back and front office staff and effective clinical operations. Std. 1 Ensure staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties, and all forms of communication with patients, families, and companies with which we do business. Std. 2 Make schedules (front and back office) 1 month in advance and submit to Clinical Director prior to due date. Std. 3 Assume first call for clinical staff who are ill or unable to come to work; participate in Manager on call schedule. Std. 4 Hold staff accountable for unauthorized absences through appropriate counseling. Std. 5 Ensure all staff members follow established policies and procedures. Assist with the implementation and documentation of any new policies as needed. Discipline and/or provide feedback to those members who do not follow policy. Continue to observe staff members for adherence to policy.

3. Oversees the areas of recruitment, hiring, payroll, and management of clinic employees in conjunction with human resources. Std. 1 Coordinate with Human Resources to identify recruiting needs and assist/initiate interviews of new personnel. Std. 2 Ensure new staff members are provided an appropriate orientation with guidance and training in the areas of triage, back office duties, lab procedures, opening and closing procedures, phone etiquette, front desk logs, and money balancing. Std. 3 Complete annual performance reviews with the assistance of human resources and clinical director and/or operations director. Std. 4 Consistently mentor team members to enhance their skills and effectiveness in clinic. Provide coaching/counseling as necessary. Std. 5 Review payroll each pay period, monitor hours worked and verify accuracy of the payroll. Provide feedback as required to employees. 4. Provide documentation and follow up as required for quality assurance. Std. 1 Check daily logs for balances and forward to AUC in a timely manner on a regular basis. Std. 2 Ensure that the autoclave is properly maintained. Std. 3 Ensure laboratory quality control/compliance. Std. 4 Report/fax all reportable infectious disease cases to Tri-County Health Department as required. Std. 5 Ensure Radiology quality control/compliance (at Englewood, Reunion, Westminster, and Boulder clinics only). Std. 6 Participate in the development, implementation and evaluation of departmental goals. 5. Order supplies and medications for the clinic. May delegate responsibility as needed. Std. 1 Ensure clinic does not run out of supplies or medications. Std. 2 Maintain NuCare at your location. Ensure medications are dispensed per protocol. Ensure staff is trained appropriately on NuCare. Ensure no unnecessary expenditures occur such as with overstocking. Std. 3 Monitor and track McKesson orders through inventory program. Std. 4 Monitor and track DJ Ortho program Std. 5 Monitor and track backordered supplies through the purchasing system. Utilize established par levels as prescribed in the policy. Std. 6 Work with purchasing coordinator to order office supplies 6. Attends and coordinates when appropriate meetings amongst clinical, clerical, and provider personnel promote an environment that encourages effective communication. Std. 1 Communicate identified issues and concerns in a constructive manner and participate in solutions. Std. 2 Participate in bi-weekly management meetings with clinical director and director of operations as needed. Std. 3 Convene staff meetings monthly with assistance of clinical director and director of operations. Std. 4 Coordinate lunches and/or dinner for staff on a regular basis. 7. Ensure that patient care and flow, including follow up items are completed according to company policy and any regulations established by local, state and federal government agencies.

Std. 1 Follow up with patient complaints and/or incidents and convey findings to clinical director, director of operations or the medical director to determine if further action required. Maintain a tracking system for the purpose of trending. Std. 2 Maintain and monitor patient flow throughout the clinic and notify clinical director, director of operations and/or medical director of any problems. Std. 3 Oversee Worker’s Compensation cases ensuring paperwork is appropriately faxed and employers are contacted regarding their employee’s care. Coordination and training with Worker’s Compensation director should occur on an ongoing basis. Std. 4 Ensure call backs and faxing to PCP’s is completed daily. Std. 5 Investigate patient complaints and report to clinical director, director of operations and/or medical director as necessary. 8. It is the mission at Rocky Mountain Urgent Care, PC to be a premier urgent care provider dedicated to helping patients receive quality and low cost care in a timely fashion. Std. 1 Take ownership and responsibility for continually assessing all processes and generating ideas and solutions for improvement. Std. 2 Demonstrate flexibility by willingly adjusting to changes in priorities and circumstances. Std. 3 Convey courtesy, dignity and respect for individual differences and perspectives as demonstrated by words and actions. Std. 4 Project a positive attitude and maintain mutual respect with all individuals. Std. 5 Take responsibility for maintaining a professional, clean, safe and secure environment SUPERVISORY RESPONSIBILITIES This position has supervision over front and back office personnel. EDUCATION and/or EXPERIENCE − Maintain licensure and/or certification per state guidelines. − Document participation in continuing education per license or certification requirements. − 1-2 years supervisory experience helpful but not required − Must have intermediate skills in MS Word, MS Excel and be internet savvy − Must demonstrate knowledge of the rationale of appropriate patient care. − Demonstrate the ability to maintain good inter-personal relationships with co-workers and health team members − Communicates through appropriate channels − Demonstrate ability to calculate drug dosages − Demonstrate ability to handle emergency situations calmly and effectively − Document continuing education per licensure and certification requirements and clinic protocols DESIRED CERTIFICATES − MA/LST, EMT-B, EMT-P, LPN or RN − Current Cardio Pulmonary Resuscitation (CPR) card − IV certification CUSTOMER SERVICE EXCELLENCE − Provide customer service in accordance to clinic mission

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Demonstrate ability to be courteous and respectful when interacting with patients and family members Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements Enact proper chain of command for patient complaints

LANGUAGE SKILLS − Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations − Ability to write reports, business correspondence, and procedure manuals − Ability to effectively present information and respond to questions from groups of managers, patients, and the general public MATHEMATICAL SKILLS − Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals − Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY − Ability to define problems, collect data, establish facts, and draw valid conclusions − Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables OTHER QUALIFICATIONS, SKILLS AND ABILITIES − Excellent written and verbal communication, teaching ability and good telephone skills. − The ability to organize and coordinate multiple tasks is required − Must be professional, flexible, caring, and compassionate and exhibit a congenial and sensitive attitude toward patients − Ability to work well with others is an essential job function APTITUDES AND TEMPERAMENTS REQUIRED − Must have a high level of energy with the ability to adjust to any justifiable pace. − Make decisions based more on fact than feeling − Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness − Ability to establish and maintain effective working relationships with patients, their families and staff members PHYSICAL DEMANDS − The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job − Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions − While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear − The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl − The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds − Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

WORK ENVIRONMENT − The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job − Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions − While performing the duties of this job, the employee is frequently exposed to moving mechanical parts − The employee is occasionally exposed to risk of radiation − The noise level in the work environment is usually moderate

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