A REQUEST FOR PROPOSAL (RFP) For

Enrollment Support Services

Issued By:

Pierpont Community & Technical College Procurement Office

RFP Number: RFP # 369 Proposal Due Date: October 15, 2015 @ 3:00 pm EST

Late Bids Will Be Rejected

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Pierpont Community & Technical College RFP-369 Table of Contents Letter of Intent to Submit a Bid ..............................................................................................................................5 Statement of No Proposal ......................................................................................................................................6 Section 1:

Overview

1.1. Schedule of Events ................................................................................................................................................ 7 1.2. Inquiries ................................................................................................................................................................. 7 1.3. Written Questions .................................................................................................................................................. 8 1.4. Response to Vendor’s Questions ........................................................................................................................... 8 1.5. Proposal Submission .............................................................................................................................................. 8 1.6. Delivery of Proposals.............................................................................................................................................. 8 Section 2:

General Information

2.1 Purpose ................................................................................................................................................................... 9 2.2 Competition Intended ............................................................................................................................................. 9 2.3 Site Visits ................................................................................................................................................................. 9 2.4 Background and Scope of Service ........................................................................................................................... 9 2.5 College Responsibilities ......................................................................................................................................... 10 2.6 Historical Call Volume ........................................................................................................................................... 10 2.7 Technical Requirement and Integration ................................................................................................................ 10 Section 3:

Procurement Specifications

3.1 Mandatory Requirements ..................................................................................................................................... 11 3.2 Desired (Optional) Features .................................................................................................................................. 12 3.3 Vendor Qualifications ............................................................................................................................................ 12 3.4 Services Defined ............................................................................................................................................... 12-13 3.5 Additional Vendor Questions ................................................................................................................................ 13 Section 4:

Proposal Preparation and Submission

4.1 Proposal Preparation ............................................................................................................................................. 14 4.2 Technical Proposal Format ............................................................................................................................... 14-15 Section 5:

Evaluation and Award Criteria

5.1 Evaluations ............................................................................................................................................................ 16 5.2 Evaluation Criteria ................................................................................................................................................. 16 5.3 Minimum Acceptable Score .................................................................................................................................. 16 5.4 Cost Evaluation ...................................................................................................................................................... 16 5.5 Independent Price Determination......................................................................................................................... 16 5.6 Resident Vendor Preference ................................................................................................................................. 16 5.7 Disqualifications of Bidders ................................................................................................................................... 17 5.8 Presentations ........................................................................................................................................................ 17 5.9 Rejection of Proposals ........................................................................................................................................... 17 5.10 Contract Approval and Award ............................................................................................................................. 17

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Section 6:

RFP Terms and Conditions

6.1 Best and Final Offer ............................................................................................................................................... 18 6.2 Exceptions or Restrictions ..................................................................................................................................... 18 6.3 Price/Cost Quotations ........................................................................................................................................... 18 6.4 Waiver of Minor Irregularities ............................................................................................................................... 18 6.5 Mandatory Requirements ..................................................................................................................................... 18 6.6 Public Record ......................................................................................................................................................... 18 6.7 Written Release of Information ............................................................................................................................ 18 6.8 Risk of Disclosure................................................................................................................................................... 19 6.9 Conflicts of Interest ............................................................................................................................................... 19 6.10 Prohibition against Gratuities ............................................................................................................................. 19 6.11 Certifications Related to Lobbying ...................................................................................................................... 19 6.12 Contract Provisions ............................................................................................................................................. 19 6.13 Contract Termination .......................................................................................................................................... 19 6.14 Changes ............................................................................................................................................................... 20 6.15 Emergency Purchases .......................................................................................................................................... 20 6.16 Subsequent Forms ............................................................................................................................................... 20 6.17 Antitrust .............................................................................................................................................................. 20 6.18 Assignment .......................................................................................................................................................... 20 6.19 Bankruptcy .......................................................................................................................................................... 21 6.20 Bureau of Employment Programs Regulations ................................................................................................... 21 6.21 Compliance with Laws and Regulations .............................................................................................................. 21 6.22 Debarment and Suspension ................................................................................................................................ 21 6.23 Governing Law ..................................................................................................................................................... 21 6.24 Indemnification ................................................................................................................................................... 21 6.25 Policy Advisements.............................................................................................................................................. 21 6.26 Records Retention (Access & Confidentiality) ..................................................................................................... 21 6.27 Subcontracts/Joint Ventures ............................................................................................................................... 22 6.28 Vendor Relationships .......................................................................................................................................... 22 Section 7:

Payment Information

7.1 Funding .................................................................................................................................................................. 23 7.2 Invoices.................................................................................................................................................................. 23 7.3 Interest .................................................................................................................................................................. 23 7.4 Payment Methods ................................................................................................................................................. 23 7.5 Progress Payments ................................................................................................................................................ 23 7.6 Purchasing Card Acceptance ................................................................................................................................. 23 Section 8:

Documents

8.1 Addenda ................................................................................................................................................................ 24 8.2 Addenda Acknowledgement ................................................................................................................................. 24 8.3 Agreement Addendum .......................................................................................................................................... 24 8.4 Insurance Requirements ....................................................................................................................................... 24 8.5 License Requirements ........................................................................................................................................... 24 8.6 Life of Contract ...................................................................................................................................................... 24 8.7 Proof of Good Standing and Authorization to do Business ................................................................................... 24 8.8 Purchasing Affidavit............................................................................................................................................... 24 8.9 Purchase Order...................................................................................................................................................... 24 8.10 Taxpayer ID Number and Certifications (W9) ..................................................................................................... 25 8.11 Vendor Preference .............................................................................................................................................. 25 8.12 Vendor Registration ............................................................................................................................................ 25

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Life of Contract Page ............................................................................................................................................26 Attachment A – Title Page/Vendor Information Form ..........................................................................................27 Attachment B – Reference Sheet .....................................................................................................................28-33

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RFP-369 LETTER OF INTENT (to submit a bid) My company intends to submit a bid response for RFP-369 (for Enrollment Support Services) Company Name: Contact Name: Address: City, State, Zip: Phone #: Fax #: Email Address:

Signature:_______________________________________________________________

Title:___________________________________________________________________

RFP addendums (if any) will be sent (by email) to the contact person listed above.

Bidders not submitting a letter of intent to bid are advised that they may not receive subsequent information relating to this specific bid. Please return by email no later than, September 28, 2015. Please return to: Monica J. Cochran, Director of Procurement Fairmont State University/Pierpont Community & Technical College Email: [email protected]

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Statement of No Proposal

If your company does not intend to respond to this RFP, please complete and return this form prior to the date shown for receipt of Proposals to: Pierpont Community & Technical College, Attn: Monica Cochran, Director of Procurement, 1201 Locust Avenue, Fairmont, WV 26554 or by email to [email protected] The undersigned declines to submit a proposal on the above referenced invitation to Proposal for the following reason(s):       

Specifications are too “restrictive.” (Please explain below) Unable to meet specifications Specifications were unclear. (Please explain below) Insufficient time to respond We do not offer this type of product/service Our production schedule would not permit us to perform Other (Please explain below)

_________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________

Company Name Signature Printed Name Title Address Telephone Email Address

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Request for Proposal For Enrollment Support Services for Pierpont Community & Technical College 1. OVERVIEW Pierpont Community & Technical College seeks proposals for Enrollment Support Services. The primary goal of this project is to replace our current in-house call center operations with a company that specializes in handling large volumes of calls in a higher education environment and who uses state of the art technology. The College seeks to outsource this function for several reasons including improving average speed of answer, reducing our abandoned call rates, and improving our first contact resolution (reduce the number of call needing to be escalated to a Level 2 agent). Experience converting prospects to applicants through a detailed process of followup communications is important as is experience with providing general information, registration and financial aid.

1.1

Schedule of Events: RFP Release Date……………………………………………………………………………………………………September 10, 2015 Letter of Intent to Bid……………………………………………………………………………………………..September 28, 2015 Written Questions Due…………………………………………………………………………………………..September 28, 2015 Answers Released (Addendum)……………………………………………………………..........................October 2, 2015 Proposal Opening Date & Time: ………..……………………………………………….October 15, 2015 @ 3:00 pm EST Projected Effective Date of Contract: ……………………………………………………………………….December 1, 2015

The College reserves the right to amend these times and dates in their sole discretion. Any proposals not received by the date and time specified in the RFP will be disqualified. A copy of the RFP (including all attachments) and all addenda to the RFP will be placed on Pierpont Community & Technical Colleges’ Procurement website: http://www.fairmontstate.edu/adminfiscalaffairs/procurement/biddingopportunities It is the Vendor's responsibility to check this website to make sure to respond to any addenda and/or be aware of any changes.

1.2

Inquiries:

All inquiries must be sent to: Pierpont Community & Technical College Procurement Office – 305 HB 1201 Locust Avenue Fairmont, WV 26554 Email : [email protected] Telephone: (304)26704711

From the issue date of this RFP until a Vendor is selected and selection is announced, Bidders are not allowed to communicate about the subject of the RFP with any College administration, faculty, staff, employees or members of the Board of Governors with the exception of any Procurement Office employees. If violation of this provision occurs, the College reserves the right to reject the proposal.

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1.3

Written Questions:

Any questions or requests for information must be submitted by 3:00 p.m. EST on September 28, 2015 via email to Monica Cochran, Director of Procurement at [email protected] 1.4

Response to Vendor’s Questions:

Any vendor questions will be answered in an RFP Addendum which will be distributed (via email) on October 2, 2013. Only the written responses to questions will be binding. 1.5

Proposal Submission:

Proposals must be received in two distinct parts: technical and cost.  Technical proposals must not contain any cost information relating to the project.  Cost Proposal shall be sealed in a separate envelope and will not be opened initially. All proposals must be signed and submitted to the College prior to the date and time stipulated in the RFP as the opening date. All bids will be date and time stamped to verify official time and date of receipt. Vendors responding to this RFP shall submit: One (1) original technical proposal and one (1) original cost proposal – PLUS one courtesy copy of the technical proposal in digital format (CD, DVD or USB drive) to: Monica J. Cochran Director of Procurement Fairmont State University/Pierpont Community & Technical College Hardway Hall – Room 305 102 Locust Avenue Fairmont, WV 26554 The outside of the envelope or package(s) for both the technical and the cost should be clearly marked: RFP # 369 OPENING DATE/TIME: October 15, 2015 @ 3:00 p.m. EST Vendor is solely responsible for getting its original proposal and courtesy copies delivered in a readable format by the Proposal's Opening Date and Time. Responses should be numbered to correspond to the RFP section numbers in the Specifications section. Each section shall be tabbed for ease of reference. 1.6 Delivery of Proposals: Vendors mailing proposals should allow sufficient time for mail delivery to ensure timely arrival. Pierpont Community & Technical College Procurement Office cannot waive or excuse late receipt of a proposal which is delayed and late for any reason according to West Virginia State Code §5A-3-11 (g). Any proposal received after the bid opening date and time will be immediately disqualified in accordance with the Pierpont Community & Technical College Administrative Rules and Regulations.

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2.

GENERAL INFORMATION

2.1 Purpose: The purpose and intent of this Request for Proposal (RFP) is to solicit sealed proposals from companies experienced and qualified to answer incoming phone call from students, prospective students and the general public. The College is seeking to outsource its Call Center operations (Enrollment Support Services) for Pierpont Community and Technical College (herein after referred to as Pierpont). This includes, pre-admissions, admissions and enrollment, and financial aid related calls.

2.2 Competition Intended: It is the intent of Pierpont that this Request for Proposal (RFP) permits competition. It shall be the Bidders responsibility to advise Pierpont in writing if any language, requirement, specification, etc., or any combination thereof, inadvertently restricts or limits the requirements stated in this RFP to a single source. Such notification must be received by the Pierpont Purchasing Office not later than ten (10) days prior to the date set for acceptance of proposals. 2.3

Site Visits: Not applicable

2.4

Background and Scope of Service:

2.4.1 Background Pierpont Community & Technical College’s mission “is to provide opportunities for learning, training, and further education that enrich the lives of individuals and promote the economic growth of our service region and state”. Pierpont shares a 120-acre campus in Fairmont, West Virginia with Fairmont State University. With a population of about 19,000, Fairmont is located about 90 miles south of Pittsburgh, Pennsylvania and is the seat of government for Marion County. Pierpont is part of the state’s growing high technology corridor with a metro area of about 50,000 residents. With a Fall 2014 enrollment of more than 2,100 credit students, we currently offer more than 40 Associate of Arts, Associate of Applied Science, Certificate of Applied Science degree programs, Advanced Skill Sets, and Skill Sets. We also offer a variety of courses at locations throughout our 13-county service region in North Central West Virginia, including the Braxton County Center in Flatwoods, WV and the Lewis County Center in Weston, WV. Pierpont has three branch campuses: the Gaston Caperton Center in Clarksburg, WV that houses the Physical Therapist Assistant AAS program and the Robert C. Byrd National Aerospace Center in Bridgeport, WV that offers Pierpont programs in Aviation Maintenance, and MTEC in Morgantown, WV that offers a variety of classes from general education classes to business classes. Through our Center for Workforce Education (CWE) in downtown Fairmont, Pierpont provides workforce training and continuing education for the service region. 2.4.2 Scope of Services This Request for Proposal is issued to solicit proposals from organizations operating a call center and providing software solutions, such as dashboards, crm tools, and mobile apps to provide Enrollment Services that can handle Pierpont’s student life-cycle management in accordance with the terms, conditions and requirements of this Request for Proposal.

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2.5 College responsibilities: In order for vendor to successfully fulfill its duties, the College will:  Designate a person to receive daily communication and provide vendor with information necessary or helpful to respond to callers’ inquiries.  Assist vendor with initial training information and with the development of scripting prior to the start date of the services. However, vendor will be responsible to train its staff.  Provide vendor with copies of all pertinent financial aid and student accounts consumer material and related correspondence to assist with training and answering questions from callers. All training material will be reviewed and updated on a periodic basis but at least once a year.  Provide vendor with the proper names, functional responsibilities and contact information of the College departments to whom to refer inquiries about admissions, housing, student accounts, registration, financial aid and miscellaneous inquiries.  Provide access to specified staff of the vendor to the College systems where student data is housed.  Keep updating such data utilized for support on a timely basis.  Make personnel available to vendor to facilitate prompt resolution of any student complaints or concerns.  College will respond directly to callers who have questions that cannot be answered by vendor’s representatives. 2.6 Historical Call Volume The following is a summary of the College call contact volume by functional area during FY2014:  Financial Aid – 8,000  Admissions - 6,000  Advising – 3,000 The College’s peak call volume is concentrated in the months of August, September, January and May 2.7

Technical Requirements and Integration:

2.7.1 Technical requirements: The College uses the following systems to support Student Enrollment Services:  Elucian Banner  Open Source Single Sign-on Portal  Insightly  Google Apps (Gmail) for faculty, staff and students  Federal websites required by the U.S. Department of Education and Veteran’s Administration

2.7.2 Integration:  Integration is to be carried out by the vendor with support from Pierpont IT Staff.  The level of integration will be dependent on services provided.

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3.

PROCUREMENT SPECIFICATION

3.1 Mandatory Requirements: This section establishes the minimum mandatory requirements for Enrollment Support Services to be utilized by Pierpont. The proposed system shall meet the following system requirements: 3.1.1.

Inbound Enrollment Support, available 24/7.

3.1.2.

Financial Aid and student accounting support, available 24/7, to include FASFA support.

3.1.3.

Solution must be transparent to students; students must always feel they are dealing with a Pierpont employee. Representatives will be required and trained to respond to the following types of inquiries: -

-

General and detailed financial aid and student accounts questions including but not limited to federal, state, and institutional information. Requests for information and materials. Financial aid and student accounts status questions on a student specific level Pierpont’s student information and financial aid systems utilizing internal and external data exchange systems. Loan status questions, including anticipated disbursement dates and date funds credited to student’s account. Payment and billing information. Refund questions and process. Registration holds. Provide general institutional information, including but not limited to degree programs, admissions requirements, registration procedures and tuition information. Respond to specific questions concerning student application, admission, advising and registration status. Guide students to appropriate college information online, including web-based institutional forms.

3.1.4.

Integrated software solution to track and monitor students from inquiry to graduation.

3.1.5.

Design and adjust electronic workflows to meet Pierpont’s needs to reduce the manual workload of Pierpont employees. This may include paperless workflows, digital signature solutions, and any other tools that may be provided by the vendor.

3.1.6.

Systems Integration and implementation support. This includes Banner SIS, Argos reporting and any other tools that may be provided by the vendor.

3.1.7.

All staff assigned by vendor to the College should be fully trained in handling information with the utmost sensitivity and confidentiality, and should be required to sign a Confidentiality Agreement.

3.1.8.

When answering phone calls, the vendor shall identify itself to students and other entities as the College.

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3.2. Desired (optional) Features: The proposed system is preferred to meet the following desired (optional) features: 3.2.1.

Integrated and package priced degree audit capabilities.

3.2.2.

Full service mobile application.

3.2.3.

Multi use ticketing systems that can be used for IT help desk support.

3.2.4.

Tier 1 IT helpdesk services.

3.3 Vendor Qualifications To help determine the ability of the bidder to respond to this RFP, the Bidder must describe and offer evidence of their ability to meet each of the qualifications listed below: 3.3.1 Provide a brief narrative describing the history of your company. Identify the number of employees in your company, the ownership and if the company has ever filed for bankruptcy, been in loan default, or if there are any pending liens, claims or lawsuits against the company. Also provide a list of prior names of businesses if changes have been made. 3.3.2 Describe experience in the operation of Incoming Call Center for Enrollment Support Services. Indicate the length of time you have been in business providing this type of service. Bidder shall have a minimum of three (3) years’ experience in operating a call center which handles student financial aid related services targeted at students and parents. 3.3.3

Provide position descriptions as well as resume for each person dedicated to Pierpont’s program.

3.3.4 Describe any difficulties bidder anticipates in performing its duties with Pierpont and how bidder plans to manage these difficulties. Bidder shall describe any assistance required from the College. 3.3.5 Indicate if Bidder’s company is for sale or is involved in any transaction to expand or to become acquired by another business entity. If yes, explain the expected impact, both in organizational and directional terms. 3.3.6

Provide your last 2 years of certified, audited financial statements.

3.4

Services Defined:

The following list specifics items to be addressed in your proposal. Please read it carefully and address it completely and in the order listed to facilitate the College’s review of your proposal: 3.4.1 Provide a discussion (no more than two pages) of the company’s financial resources, personnel resources, and ability to provide services and meet specification requirements. 3.4.2 Describe the types of reports or other written documents Bidder will provide and the frequency of reporting. Include samples of reports and documents that would be made available to the College. 3.4.3 Describe service support philosophy, how it is implemented, and how Bidder measures its success in maintaining this philosophy. 3.4.4 Describe in detail Bidder’s plan for scheduled and unscheduled maintenance and any other required mechanical support of call center.

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3.4.5

Describe quality assurance program, its quality requirements and how they are measured.

3.4.6

Describe your requirements for integrating with Banner.

3.5 Additional Vendor Questions The following questions should be answered in your technical or cost response (whichever is appropriate): 3.5.1

What is inclusive of your pricing model? (Cost)

3.5.2

Describe your pricing model and the various components included? (Cost)

3.5.3

Please describe one-time and recurring fees, how the fees are assessed and billing cycles. (Cost)

3.5.4

Describe your methodology for increasing enrollment yields. (Technical)

3.5.5

Describe how you engage prospective students. (Technical)

3.5.6

Describe how your solution architecture provides a seamless experience for students and advisors. (Technical)

3.5.7

What steps do you take to ensure you have qualified staff to engage Pierpont Students? (Technical)

3.5.8

What about your solution separates you from the competition? (Technical)

3.5.9

What will be available to Pierpont staff (software, support)? (Technical)

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4.

PROPOSAL PREPARATION AND SUBMISSION

4.1

Proposal Preparation:

4.1.1

Proposals should be as thorough and detailed as possible so that the Source Selection Committee may properly evaluate the Bidders capabilities to provide the required services/products. Proposals shall be submitted on 8 ½” x 11" paper, and prepared simply and concisely. Elaborate artwork, expensive paper, bindings, visual, and other presentation aids are not required.

4.1.2

Format: Packages submitted with the Technical Proposals shall consist of the original Technical Proposal, requested number of courtesy (hard) copies, which are exact copies of the original, and an exact copy on CD Rom, DVD or USB flash drive in Adobe PDF or Microsoft Word. Submissions in Adobe PDF should be searchable, rather than just scanned images.

4.1.3

Proposals shall be signed in full in ink by an authorized representative of the Bidder. All information requested must be submitted.

4.1.4

Proposals should be prepared simply and economically, providing a straightforward, concise description of the Bidders capabilities to satisfy the requirements of the RFP. Emphasis should be on completeness and clarity of content.

4.1.5

Each copy of the proposal shall be bound or contained in a single volume where practical. All documentation submitted with the proposal shall be contained in that single volume where practical.

4.1.6

Ownership of all data, materials and documentation originated and prepared for Pierpont pursuant to this RFP shall belong exclusively to Pierpont.

4.1.7

Oral Presentation/Product Demonstration: Bidders who submit a proposal in response to this RFP may be required to give an oral presentation. This provides an opportunity for the Bidders to clarify or elaborate on the proposal. This is a fact finding and explanation session only, and does not include negotiation. The Pierpont Procurement Office will schedule the time and location of these presentations if they deem necessary. Oral presentations/product demonstrations are an option of Pierpont and may or may not be considered.

4.2

Technical Proposal Format Table of Contents: Clearly identify the materials by Section and page number as follows: Section 1:

Cover Letter: All proposals must include a cover letter submitted under the Bidder’s name on the Bidder’s letterhead containing the signature and title of the person or an official of the Bidder who is authorized to commit the Bidder to a potential contract with the College. Title Page: Use Attachment A Addenda: The most recent addenda (if any) should also be included in this section.

Section 2:

Understanding of Mandatory Requirements: Bidder must articulate its understanding and ability to meet each of the mandatory requirements in Section 3.1 Mandatory Requirements.

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Section 3:

Vendor Qualifications: The Bidder shall indicate the expertise and experience of the firm relative to the scope of services and specific requirements contained in this RFP. Bidder must articulate its response to each of the requirements in Section 3.3 Vendor Qualifications.

Section 4:

Ability to Perform: Sufficient detail shall be provided to demonstrate the Bidders understanding, ability and/or willingness to satisfy all specified requirements in Section 3.4 Services Defined and Section 3.5 Additional Vendor Questions

Section 5:

Evidence of Successful Performance (References) and Implementation Schedule: Include a list of college and universities where the Bidder currently operates call center. Reference list shall include the name of the college/university, contact person, telephone number, project description, length of business relationship, and background of services provided. The list must also include the names of college and universities where the Bidder’s accounts were cancelled or not renewed in the past two (2) years along with reasons for the cancellation or non-renewal. By submission of a proposal, Bidder grants permission to the College to contact the references. Use Attachment B for reference information. Provide an estimate of the earliest start date for services following execution of a contract. Provide a detailed plan and schedule for the implementation of the call center. This schedule shall be complete with a listing of the specific tasks and milestones required for the successful implementation of the call center.

Section 6:

Desired (Optional) Features and Other Value Added Services: Bidders should articulate a response on its ability to offer the desired features outlined in Section 3.2 Desired (Optional) Features. In addition Bidders are encouraged to propose a list (and details) of any additional services or benefits, not otherwise identified in this RFP, that the Bidder would propose to provide to the College. Additional services or benefits must be directly related to the goods and services solicited under this RFP. Any costs associated with the desired and additional services/benefits must be clearly outlined in the cost proposal.

Section 7:

Cost (sealed under a separate cover) - The Bidder shall submit a good faith, binding estimate for Enrollment Support Services at Pierpont based on the information provided in the RFP. The estimate shall include all costs required for the successful implementation of this project and should clearly identify any items beyond the scope of the Bidders proposed solution.

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5.

EVALUATION AND AWARD CRITERIA

5.1 Evaluations: Evaluations are not based solely on price. It is the intent of the College to award a purchase order to the Vendor that will provide the best solution to meet the needs of the College. Generally evaluation information specific to the RFP will be contained in the RFP document. During the course of the evaluation, the College has the right to contact any Vendor to clarify or elaborate on the proposal. 5.2 Evaluation Criteria: Proposals shall be evaluated by an Evaluation Committee using the following criteria as related to the solicitation's Scope of Services. Evaluation will be based on 100 possible points. Cost shall represent a minimum of 30 of the 100 total points: Evaluation Criteria I. Vendor Qualifications 2. Ability to Perform/Services Defined 3. Evidence of Successful Performance (References) and Implementation Schedule 4. Desired (Optional) Features and Other Value Added Services 5. Proposed Cost(s)

Assigned Weight 20 30 10 10 30

Total 100 Points Possible 5.3 Minimum Acceptable Score: Vendors must score a minimum of 70% of the total technical points possible. The technical points are listed above. The minimum qualifying score on the technical portion is 49 points. All vendors not attaining the minimum acceptable score (MAS) shall be disqualified and removed from further consideration. 5.4 Cost Evaluation: Cost is final and only opened after all technical scores are tallied and approved. Each cost proposal will be evaluated by use of the following formula: Lowest price of all proposals ÷ Price of proposal being evaluated x 30 = Cost Score

5.5 Independent Price Determination: A proposal will not be considered for award if the price in the proposal was not arrived at independently without collusion, consultation, communication or agreement as to any matter relating to prices with any competitor unless the proposal is submitted as a joint venture.

5.6 Resident Vendor Preference: In accordance with West Virginia Code §SA-3-37, the Procurement Office will make the determination of the Resident Vendor Preference, if applicable. Resident Vendor Preference provides an opportunity for qualifying vendors to request at the time of bid preference for their residency status. Such preference is an evaluation method only and will be applied only to the cost bid in accordance with the West Virginia Code. A certificate of application is used to request this preference.

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5.7 Disqualification of Bidders: Any of the following causes, while not inclusive, may be considered sufficient for the disqualification and rejection of a proposal: I. Submission of a proposal which is not in conformance with the requirements as stated in this solicitation. 2. Lack of bidder competency or responsibility as demonstrated by past performance. 5.8

Presentations: NA

5.9 Rejection of Proposals: Pierpont Community & Technical College, Procurement Office shall select the best value solution according to the evaluation criteria. However, Pierpont reserves the right to accept or reject any or all proposals, in part or in whole at its discretion. Pierpont reserves the right to withdraw an RFP at any time and for any reason. Submission of, or receipt by Pierpont Community & Technical College of proposals confers no rights upon the bidder nor obligates Pierpont in any manner. 5.10 Contract Approval and Award: A contract based on this RFP and the Vendor's proposal, may or may not be awarded. Any contract resulting in an award from this RFP is not valid until properly approved and executed by Pierpont Community & Technical College, Procurement Office. It is Pierpont’s intent to award the contract within 45 days of the bid opening date; however, the bidders cost proposal should remain valid for 180 days to allow time for unforeseen delays in the contract award.

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6.

RFP TERMS AND CONDITIONS

6.1 Best and Final Offers: The College may, but is not required, to negotiate with Bidders. If the College elects to negotiate, negotiations shall be conducted with Bidders whose proposals fall in the competitive range. The competitive range includes those proposals whose price and technical factors are such as to give them a reasonable chance of winning the award. Such Bidders shall be accorded fair and equal treatment with respect to any opportunity for negotiation and revision of proposals. The purpose of negotiations shall be to seek clarification with regard to the technical and price aspects of proposals so as to assure the College's full understanding of proposals. No Bidder shall be provided information about any other Bidder's proposal, and no Bidder shall be assisted in bringing its proposal up to the level of any other proposal. A common deadline shall be established for receipt of best and final offers should one be necessary. 6.2 Exceptions or Restrictions: Bidders taking exception to any requirements stated in this RFP must submit a list of exceptions referencing section and paragraph number of the exception. Include the original text as well as the proposed change. If the Bidder provides an alternate solution when taking an exception to a requirement, the benefits of this alternative solution and impact, if any, on any part of the remainder of the Bidder's solution, must be described in detail.

6.3 Price/Cost Quotations: The price(s) quoted in the bidder's proposal will not be subject to any increase and will be considered firm for the life of the contract unless specific provisions have been provided for adjustment in the original contract. Unit prices shall prevail in cases of a discrepancy in the Vendor's bid. 6.4 Waiver of Minor Irregularities: The Director reserves the right to waive minor irregularities in bids or specifications.

6.5 Mandatory Requirements: Any specification or statement containing the word "must", "shall", or "will" are mandatory. By signing and submitting a response to an RFP, the vendor agrees to all mandatory deliverables described herein. The vendor is required to meet all mandatory requirements in order to be eligible for consideration and to continue in the evaluation process. Failure to meet or agree to mandatory items shall result in disqualification of the Vendor's proposal and the evaluation process will be terminated for that vendor. Decisions regarding compliance with any mandatory requirement shall be at the sole discretion of the College. 6.6 Public Record: All documents submitted to Pierpont Community and Technical College, Procurement Office, related to purchase orders or contracts are considered public records. All bids, proposals or offers submitted by bidders shall become public information and are available for inspection during normal official business hours at the Procurement Office of Pierpont after the bid opening. 6.7 Written Release of Information: All public information may be released with or without a Freedom of Information request; however, only a written request will be acted upon with duplications fees paid in advance. Duplication fees shall apply to all requests for copies of any document. Currently, the fees are $0.30/page.

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6.8 Risk of Disclosure: The only exemptions to disclosure of information are listed in West Virginia Code §298-1-4. Primarily, only trade secrets, as submitted by a bidder, are exempt to public disclosure. The submission of any information to Pierpont’s Procurement Office, by a vendor puts the risk of disclosure on the vendor. Pierpont’s Procurement Office does not guarantee non-disclosure of any information to the public. 6.9 Conflict of Interest: Vendor affirms that it, its officers or members or employees presently have no interest and shall not acquire any interest, direct or indirect, which would conflict or compromise in any manner or degree with the performance or its services hereunder. The Vendor further covenants that in the performance of the contract, the Vendor shall periodically inquire of its officers, members and employees concerning such interests. Any such interests discovered shall be promptly presented in detail to the College. 6.10 Prohibition against Gratuities: Vendor warrants that it has not employed any company or person other than a bona fide employee working solely for the vendor or a company regularly employed as its marketing agent to solicit or secure the contract and that it has not paid or agreed to pay any company or person any fee, commission, percentage, brokerage fee, gifts or any other consideration contingent upon or resulting from the award of the contract. For breach or violation of this warranty, the State shall have the right to annul this contract without liability at its discretion or to pursue any other remedies available under this contract or by law. 6.11 Certifications Related to Lobbying: Vendor certifies that no federal appropriated funds have been paid or will be paid, by or on behalf of the company or an employee thereof, to any person for purposes of influencing or attempting to influence an officer or employee of any Federal entity, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment or modification of any Federal contract, grant, loan or cooperative agreement. If any funds other than federally appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee or any agency, a Member of Congress, an officer or employee of Congress or an employee of a Member of Congress in connection with this Federal contract, grant, loan or cooperative agreement, the Vendor shall complete and submit a disclosure form to report the lobbying. Vendor agrees that this language of certification shall be included in the award documents for all sub-awards at all tiers, including subcontracts, sub-grants, and contracts under grants, loans, and cooperative agreements, and that all sub-recipients shall certify and disclose accordingly. This certification is a material representation of fact upon which reliance was placed when this contract was made and entered into. 6.12 Contract Provisions: After the successful Vendor is selected, a formal contract document will be executed between Pierpont Community & Technical College and the Vendor. In addition, the RFP and the Vendor's response will be included as part of the contract by reference. The order of precedence is the contract, the RFP and the Vendor's proposal in response to the RFP.

6.13 Contract Termination: Pierpont may terminate any contract resulting from this RFP immediately at any time the Vendor fails to carry out its responsibilities or to make substantial progress under the terms of this RFP and resulting contract. Pierpont shall provide the Vendor with advance notice of performance conditions which are endangering the contract's continuation. If after such notice the Vendor fails to remedy the conditions contained in the notice,

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within the time period contained in the notice, Pierpont shall issue the Vendor an order to cease any and all work immediately. Pierpont shall be obligated only for services rendered and accepted prior to the date of the notice of termination. Pierpont shall have the right to terminate the contract upon thirty (30) days written notice to Vendor. 6.14 Changes: If changes to the original contract become necessary, a formal contract change order will be negotiated by Pierpont’s Procurement Office, and the Vendor, to address changes to the terms and conditions, costs of work included under the contract. An approved contract change order is defined as one approved by Pierpont’s Procurement Office and approved as to form by the West Virginia Attorney General's Office (if needed,) encumbered and placed in the U.S. Mail prior to the effective date of such amendment. An approved contract change order is required whenever the change affects the payment provision or the scope of the work. Such changes may be necessitated by new and amended Federal and State regulations and requirements. As soon as possible after receipt of a written change request from Pierpont Community & Technical College, but in no event more than thirty (30) days thereafter, the Vendor shall determine if there is an impact on price with the change requested and provide Pierpont a written statement to identifying any price impact on the contract or to state that there is no impact. In the event that price will be impacted by the change, the Vendor shall provide a description of the price increase or decrease involved in implementing the requested change. NO CHANGE SHALL BE IMPLEMENTED BY THE VENDOR UNTIL SUCH TIME AS THE VENDOR RECEIVES AN APPROVED WRITTEN CHANGE ORDER. 6.15 Emergency Purchases: The Purchasing Director may authorize the purchase of goods or services in the open market that Vendor would otherwise provide under this Contract if those goods or services are for immediate or expedited delivery in an emergency. Emergencies shall include, but are not limited to, delays in transportation or an unanticipated increase in the volume of work. An emergency purchase in the open market, approved by the Purchasing Director, shall not constitute a breach of this Contract and shall not entitle the Vendor to any form of compensation or damages. This provision does not excuse the College from fulfilling its obligations under a One Time Purchase contract. 6.16 Subsequent Forms: The terms and conditions contained in this Contract shall supersede any and all subsequent terms and conditions which may appear on any form documents submitted by Vendor to Pierpont such as price lists, order forms, invoices, sales agreements, or maintenance agreements, and includes internet websites or other electronic documents. Acceptance or use of Vendor's forms does not constitute acceptance of the terms and conditions contained thereon.

6.17 Antitrust: In submitting a bid to, signing a contract with, or accepting a Purchase Order from any agency of the State of West Virginia, the Vendor agrees to convey, sell, assign, or transfer to the State of West Virginia all rights, title, and interest in and to all causes of action it may now or hereafter acquire under the antitrust laws of the United States and the State of West Virginia for price fixing and/or unreasonable restraints of trade relating to the particular commodities or services purchased or acquired by the State of West Virginia. Such assignment shall be made and become effective at the time the Procurement Officer tenders the initial payment to Vendor. 6.18 Assignment: Neither this Contract nor any monies due, or to become due hereunder, may be assigned by the Vendor without the express written consent of the College and any other government agency or office that may be required to approve such assignments. Notwithstanding the foregoing, the Purchasing Office approval may or may not be required on certain agency delegated or exempt purchases.

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6.19 Bankruptcy: In the event the Vendor files for bankruptcy protection, the State of West Virginia may deem this Contract null and void, and terminate this Contract without notice.

6.20 Bureau of Employment Programs Regulations: West Virginia State Code §21 A-2-6(18) prohibits Pierpont from contracting with any contractor not in compliance with the regulations set forth by the Bureau of Employment Programs.

6.21 Compliance with Laws and Regulations: The vendor shall procure all necessary permits and licenses to comply with all applicable laws, Federal, State or municipal, along with all regulations, and ordinances of any regulating body. The Vendor shall pay any applicable sales, use or personal property taxes arising out of this contract and the transactions contemplated thereby. Any other taxes levied upon this contract, the transaction, or the equipment, or services delivered pursuant here to shall be borne by the contractor. The State of West Virginia and the College are exempt from any taxes regarding the goods and /or services and under no circumstances shall either be held liable for any obligation of the same. 6.22 Debarment and Suspension: Contractor will not be considered in proposal process if debarred or suspended 6.23 Governing Law: This contract shall be governed by the laws of the State of West Virginia. The Vendor further agrees to comply with the Civil Rights Act of 1964 and all other applicable laws and regulations, Federal, State and Local Government. 6.24 Indemnification: The Vendor agrees to indemnify, defend and hold harmless, Pierpont and it officers and employees from and against: (1) Any claims or losses for services rendered by any subcontractor, person or firm performing or supplying services, materials or supplies in connection with the performance of the contract; (2) Any claims or losses resulting to any person or entity injured or damaged by the Vendor, its officers, employees, or subcontractors by the publication, translation, reproduction, delivery, performance, use or disposition of any data used under the contract in a manner not authorized by the contract, or by Federal or State statutes or regulations; and (3) Any failure of the Vendor, its officers, employees or subcontractors to observe State and Federal laws, including but not limited to labor and wage laws. 6.25 Policy Advisements: Vendor shall advise its employees that the State of West Virginia and the College require a smoke free and drug free work place and prohibit any discrimination on the basis of race, color, national origin, ancestry, sex, religion, age, physical condition, disability or political affiliation. 6.26 Record Retention (Access & Confidentiality): Vendor shall comply with all applicable Federal and State of West Virginia rules and regulations, and requirements governing the maintenance of documentation to verify any cost of services or commodities rendered under this contract by Vendor. The Vendor shall maintain such records a minimum of five (5) years and make available all records to Pierpont personnel at Vendor's location during normal business hours upon written request by Pierpont within 10 days after receipt of the request.

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Vendor may have access to private and confidential data maintained by Pierpont to the extent required for Vendor to carry out the duties and responsibilities defined in this contract. Vendor agrees to maintain confidentiality and security of the data made available and shall indemnify and hold harmless Pierpont Community & Technical College against any and all claims brought by any party attributed to actions of breach of confidentiality by the Vendor, subcontractors or individuals permitted access by Vendor. 6.27 Subcontracts/Joint Ventures: The Vendor is solely responsible for all work performed under the contract and shall assume prime contractor responsibility for all services offered and products to be delivered under the terms of this contract. Pierpont will consider the Vendor to be the sole point of contact with regard to all contractual matters. The Vendor may, with the prior written consent of Pierpont, enter into written subcontracts for performance of work under this contract; however, the vendor is totally responsible for payment of all subcontractors. 6.28 Vendor Relationship: The relationship of the Vendor to Pierpont shall be that of an independent contractor and no principal-agent relationship or employer-employee relationship is contemplated or created by the parties to this contract. The Vendor as an independent contractor is solely liable for the acts and omissions of its employees, representatives and agents. Vendor shall be responsible for selecting, supervising and compensating any and all individuals employed pursuant to the terms of this RFP and resulting contract. Neither the Vendor, nor any employees or contractors of the vendor, shall be deemed to be employees of the State for any purposes whatsoever. Vendor shall be exclusively responsible for payment of employees and contractors for all wages and salaries, taxes, withholding payments, penalties, fees, fringe benefits, professional liability insurance premiums, contributions to insurance and pension or other deferred compensation plans, including but not limited to, Workers' Compensation and Social Security obligations, and licensing fees, etc. and the filing of all necessary documents, forms and returns pertinent to all of the foregoing. Vendor shall hold harmless Pierpont Community & Technical College and shall provide Pierpont with a defense against any and all claims including but not limited to the foregoing payments, withholdings, contributions, taxes, social security taxes and employer income tax returns. The Vendor shall not assign, convey, transfer or delegate any of its responsibilities and obligations under this contract to any person, corporation, partnership, association or entity without expressed written consent of the Agency.

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7.

PAYMENT INFORMATION

7.1 Funding: This Contract shall continue for the term stated herein, contingent upon funds being appropriated by the Legislature or otherwise being made available. In the event funds are not appropriated or otherwise made available, this Contract becomes void and of no effect beginning on July 1 of the fiscal year for which funding has not been appropriated or otherwise made available. 7.2 Invoices: The Vendor shall submit invoices, in arrears, to Pierpont at the address on the face of the purchase order labeled "Invoice To" pursuant to the terms of the contract. 7.3 Interest: Interest attributable to late payment will only be permitted if authorized by the West Virginia Code. Presently, there is no provision in the law for interest on late payments. 7.4 Payment Methods: The Vendor should accept payments by the State purchase card (VISA). Vendors may charge a flat rate only for credit card payments. 7.5 Progress Payments: If progress payments are permitted, Vendor is required to identify points in the work plan at which compensation would be appropriate. Progress reports must be submitted to Pierpont with the invoice detailing progress completed or any deliverables identified. Payment will be made only upon approval of acceptable progress or deliverables as documented in the Vendor's report. Invoices may not be submitted more than once monthly and State law forbids payment of invoices prior to receipt of services. 7.6 Purchasing Card Acceptance: The State of West Virginia currently utilizes a Purchasing Card program, administered under contract by a banking institution, to process payment for goods and services. The Vendor must accept the State of West Virginia's Purchasing Card for payment of all orders under this Contract unless the box below is checked. (X) Vendor is not required to accept the State of West Virginia's Purchasing Card as payment for all goods and services.

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8.

DOCUMENTS

8.1 Addenda (RFP): If it becomes necessary to revise any part of an RFP, an official written addendum will be issued by Pierpont Community & Technical College, Procurement Office, to all bidders of record. The College reserves the right to further modify the RFP, including any Exhibits and Addenda to the RFP, as it considers appropriate. A copy of the RFP and any addenda to the RFP will be placed on the College’s website, and sent to vendors of record. It is the Vendor's responsibility to periodically check the web site to make sure it is aware of and responds to any addenda. 8.2 Addenda Acknowledgement: Written acknowledgement of receipt of all issued amendments, addenda or changes shall be required from all Bidders responding to this RFP and in the form required by the solicitation documents. Vendor should acknowledge receipt of all addenda issued by signing the issued Addendum Form. Failure to acknowledge addenda may result in bid disqualification. The addendum acknowledgement should be submitted with the bid to expedite document processing. 8.3 Agreement Addendum: Any contract resulting from an award from this RFP and a contractor's proposal must include, but is not limited to, in its terms and conditions all mandatory sections contained herein. Failure of the successful contractor to sign an Agreement Addendum (WV-96), or Software Agreement Addendum (WV96A), as part of the contract may result in disqualification. The Agreement Addenda are available online at: http://www.state.wv.us/admin/purchase/vrc/wv96.pdf http://www.state.wv.us/admin/purchase/vrc/wv96a.pdf 8.4

Insurance Requirements: NA

8.5

License Requirements: NA

8.6 Life of Contract: When applicable a Life of Contract page containing the effective period of the contract, renewal periods, and terms is attached to the agreement. 8.7 Proof of Good Standing and Authorization to Do Business: Vendors must be in good standing with all regulatory and governmental entities and authorized to do business in West Virginia. Upon request of the College, Vendors must be able to provide proof of good standing and authorization to do business. 8.8 Purchasing Affidavit: In accordance with West Virginia Code § 5A-3-10a, all Vendors are required to sign, notarize, and submit the Purchasing Affidavit stating that neither the Vendor nor a related party owe a debt to the State in excess of $1,000. The affidavit must be submitted prior to award, but should be submitted with the Vendor's bid. A copy of the Purchasing Affidavit can be found at: http://www.state.wv.us/admin/purchase/vrc/paffidavit.pdf 8.9 Purchase Order: In the event an award is made pursuant to the RFP, a purchase order, containing any agreement signed by the parties and attachments thereto, including the original RFP and applicable Addenda, and the Vendor's proposal, will be issued. The purchase order constitutes the contract to which the parties are bound. A signed contract or agreement is not binding on the College until the purchase order has been issued.

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8.10 Taxpayer ID Number and Certification (W9): Request for Taxpayer Identification Number and Certification can be found at: http://www.irs.gov/pub/irs-pdf/fw9.pdf?portlet=3 8.11 Vendor Preference: Vendor Preference may only be granted upon written request and only in accordance with the West Virginia Code§ 5A-3-37 and the West Virginia Code of State Rules. Failure to submit the Resident Vendor Certification form with its bid will result in denial of Vendor Preference. Vendor Preference does not apply to construction projects. Vendor preference can be applied to the cost portion of the proposal only a Resident Vendor Certification form if found at: http://www.state.wv.us/admin/purchase/vrc/Venpref.pdf 8.12 Vendor Registration: Prior to any award, the apparent successful Vendor must be registered with the Purchasing Division of the Department of Administration. If the successful Vendor is not currently registered, it shall complete and file the Vendor Registration and Disclosure Statement, Form WV-1, and submit the annual registration fee of$125.00. Vendors do not have to be registered to submit a proposal. Form WV-1 may be found at: http://www.state.wv.us/admin/purchase/vrc/wv1.pdf

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LIFE OF CONTRACT PAGE LIFE OF CONTRACT: This contract becomes effective on ________________ and extends for a period of one (1) year or until such reasonable time thereafter as is necessary to obtain a new contract. Such "reasonable time" shall not exceed twelve (12) months upon expiration of one (1) year from the effective date of this contract by giving the Director of Procurement thirty (30) days written notice. RENEWAL: This contract may be renewed upon mutual written consent, submitted to the Director of Purchasing thirty (30) days prior to the date of expiration. Such renewal shall be in accordance with the terms and conditions of the original contract and shall be limited to three (3) successive one (1) year periods. CANCELLATION: The Director of Procurement reserves the right to cancel this contract immediately upon written notice to the vendor if the commodities or services supplied are of an inferior quality or do not conform to the specifications of the bid and contract herein. OPEN MARKET CLAUSE: The Director of Procurement may authorize a spending unit to purchase in the open market, without the filing of a requisition or cost estimate, items specified on this contract for immediate delivery in emergencies due to unforeseen causes (including but not limited to delays in transportation or an unanticipated increase in the volume of work). TIME: Time consumed in delivery or performance is of the essence. ORDERING PROCEDURE: Departments shall submit a requisition for commodities covered by this contract to the Procurement Office. Procurement will then issue a purchase order to the vendor as authorization for shipment. If accepted by the vendor, the College's State Purchasing card may be used. FUNDING PARAGRAPH: Services performed under this contract are to be continued in the succeeding fiscal year contingent upon funds being appropriated by the Legislature for this service. In the event funds are not appropriated for these services, this contract becomes of no effect and is null and void after June 30. INTEREST: Any provision for interest or charges on late payments is deleted. The Agency has no statutory authority to pay interest or late fees. CONTRACT PRICING: Unless otherwise allowed by the Director of Procurement, price increases will be approved only at the beginning of each renewal period. All adjustments will be made in dollars, not per cent. Requests for price increases must be received in writing by the Director at least thirty (30) days in advance of the effective date. Vendors may add products throughout the term of this contract when it is in the best interest of the College. The Director o f P r o c u r e m e n t a t P i e r p o n t will determine which products will be added. Price decreases will be "passed through" to Pierpont.

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Attachment A - Title Page VENDOR INFORMATION FORM The following vendor information is required with all proposal submittals:

Ordering Information: Please specify the correct legal business name, contact person, address, phone and fax numbers that should be used for all purchase orders Legal Business Name: _______________________________________________________ Address:__________________________________________________________________ City, State, Zip: ________________________________________________________ Vendor Contact: _____________________________________________________ Phone:

Fax:

E-mail:

_

FEIN: ________________________

Remittance Information: (Provide only if different from ordering address) Please specify the correct legal business name, address, phone and fax numbers that should be used as the remittance address by Pierpont. Legal Business Name: ______________________________________________ Address: _________________________________________________________ City, State, Zip: _______________________________________________________ Phone:

_ Fax:

E-mail:

_

If Remittance Information is left blank, remittance will be sent to the Ordering Address indicated above.

Signed:

_

Date:

_

YEARS IN BUSINESS: Indicate the length of time the Bidder has been in business providing the goods/services in this solicitation: Years/Months.

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Attachment B Reference SHEET REFERENCES: Bidders shall provide a listing of no less than three (3) references for whom the company has provided specified goods/services of the same or greater scope within the last two (2) years. Pierpont cannot be a reference. Reference # 1: Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Reference # 2: Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Reference # 3:

Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Contracts that were Cancelled or Not Renewed within the past two (2) years: Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Reason for Cancellation or Non-Renewal:

_______________________________________________________ _______________________________________________________ _______________________________________________________

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Contracts that were Cancelled or Not Renewed within the past two (2) years: Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Reason for Cancellation or Non-Renewal:

_______________________________________________________ _______________________________________________________ _______________________________________________________

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Contracts that were Cancelled or Not Renewed within the past two (2) years: Customer Name: Contact Name: Contact Title: Phone #: Email Address: Fax #: Address:

Project Description:

Date of Award: Length of Contract: Background of Services Provided:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Reason for Cancellation or Non-Renewal:

_______________________________________________________ _______________________________________________________ _______________________________________________________

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