THE WORLD’S LEADING AVIATION IT CONFERENCE FOR MRO & OPERATIONS SOLUTIONS

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE 12 TH & 13 TH JUNE 2013, PARK INN HOTEL, HEATHROW, LONDON

INDEPENDENT MRO`S DELEGATE INFORMATION

EMEA

“A great forum to get new experiences, find partners and new ideas.  A great opportunity to find or share your IT needs” CSA Czech Airlines

VENDORS EXHIBITING THEIR SOFTWARE INCLUDE:

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Lead sponsor

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WHY ATTEND AS A DELEGATE?

The Airline & Aerospace MRO & Operations IT Conference – EMEA arrives at Heathrow, London for 2013 bigger and better than before, with two days of focused presentations from MRO`s, workshops and MRO IT case studies and a who`s who line up of aviation IT vendors exhibiting their software. It is the only event in the world which addresses the strategic issues surrounding the development of technology behind improvements in maintenance costs of aircraft. The topics discussed and the software available to demo in the exhibition hall offer a one-stop solution for airlines and MROs seeking to implement or discover more about how new technology can streamline and increase their MRO efficiency as well as reduce costs dramatically. This event has become a must attend event for MRO providers seeking to: • Install new MRO IT Systems • Network with and learn from fellow airlines and MROs about common problems and how to overcome them. •L  earn about the latest upgrades available from the world’s major vendors and how best to incorporate them into a current system.

image from the Airline & Aerospace MRO & Operations IT Conference EMEA

CONFERENCE OVERVIEW:

The conference provides superb opportunities: »» A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves, discuss the latest trends and innovations in this rapidly developing sector of the industry. See pages 4,5,6 & 7 for a full list of the presentation titles. »» A large exhibition area allows airlines and MROs the opportunity to try out the major software and hardware IT systems from the world’s leading vendors. Over 40 vendors will be exhibiting their software and running demo`s. See over page for a full list of vendors booked to date and the conference floor plan. »» Network with your peers (IT, MRO and Operations personnel) from other airlines and MROs from across the EMEA region. Learn from their experiences, recommendations and exchange ideas.

For further information: [email protected]

+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

LIVE SOFTWARE DEMONSTRATIONS:

Extended breaks during the presentation programme (including a two hour cocktail reception) allows airlines, aircraft operators and MROs the opportunity to network and browse the extensive exhibition area. It provides the ideal opportunity to: »» Try out all the major MRO and Operations system solutions from with world’s leading vendors to help decide which systems are most suitable for your company now and for the future. »» Try out all the latest upgrades and add-ons to complement your current systems »» Speak with the vendors about problems you may be having with your current system and discuss the best solutions MRO Software available to Demo includes: »» Fully integrated MRO Solutions »» Supply Chain Solutions Software »» Digital Documentation Management Solutions »» MRO solutions linked to Enterprise Wide Software (ERP etc) »» Full Scanning Services for paperless solutions »» Mobile/iPad solutions for the Hangar

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For further information: [email protected]

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+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

CONFERENCE AGENDA OF PRESENTATIONS

DAY ONE - WEDNESDAY 12TH JUNE 2013 Main Conference Agenda of Presentation, Case Studies & Keynotes: The conference agenda is divided into MRO IT topics on day one with the Operations IT topics on day two. The list of conference speakers is currently being finalised - it includes a mixture of airline/MRO IT users, Consultants and IT Vendors. Day one focuses on MRO IT presentation topics in the main conference hall with Operations IT workshops running concurrently. Day two focuses on Operations IT presentation topics in the main conference hall with MRO IT workshops running concurrently. 08.00 - 08.55

SOFTWARE DEMOS, REFRESHMENTS & REGISTRATION

08.55 - 09.00

CHAIRMAN’S OPENING REMARKS

09.00 - 09.30

Keynote Case Study: Cloud-based MRO Management? EmpowerMX and Delta TechOps discuss their recent adoption of cloud computing to drive down aviation maintenance IT costs and increase technician efficiency. Greg Emerson, GM Base Maintenance Atlanta, Delta TechOps Dinakara Nagalla, CEO EmpowerMX

09.30 - 10.00

Airline Case Study: Mobile MRO Solutions: TAP Portugal outline their operational strategy for a Mobile Line Maintenance Workforce. Fernando Ferriera Matos, Head of IT, TAP Portugal Carlos Mendes, Line Maintenance General Manager, TAP Portugal

10.00 - 10.30

Airline Case Study: Implementing Software or Managing Cultural Change? Using software to manage the complex transition with minimal risk when implementing an MRO / M&E Software Solution. Icelandair Technical Services outline their experiences. Viktor Vigfusson, Project Manager, Icelandair Technical Services

10.30 - 11.30

SOFTWARE DEMOS - REFRESHMENT BREAK Round Table Discussion: Selecting a core MRO / M&E software System. Key executives from an M&E Software Vendor, Point Solution Provider, Consultant and airline discuss the following key issues:

11.30 - 12.30

»»Pure play vs ERP »»Technology Platform (.net, Java etc) »»Functionality and Capabilities »»Ability and need to interface with a CMS/DMS (Content Management System / Document Management System) »»Ability and need to interface with point solutions. »»Cost and speed of Implementation »»Licensing and Pricing Panelists Include: Sharhabeel Lone, Global Partner, SAKS Consulting John Barry, VP Business Development, Volartec Israel Revivo, President / CEO, IDMR Solutions

For further information: [email protected]

+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

DAY ONE - WEDNESDAY 12TH JUNE 2013 CONTINUED

OPERATIONS WORKSHOP 1

11.30 - 12.30

Workshop Room: Operations IT Workshop 1: An EFB Masterclass »»Topics covered include: »»The Tablet Class I EFB: Is it the Answer? »»Selecting a level of capability for your airline. »»Connectivity: The driver in an EFB solution. »»Scalability: Open architecture with pathways to Class II/III certified systems. »»CNS/ATM: Can the Class III certified EFB enable NextGen and SESAR capability. Workshop Hosted by: Capt. Michael Bryan, Principal & CEO, Closed Loop

12.30 - 14.00

SOFTWARE DEMOS - LUNCH Main Conference Hall: An Advanced Tablet Masterclass

14.00 - 15.00

The definitive workshop to take your iPad and tablet usage to the next level. Working on the assumption that you have carried out your initial tablet deployment this masterclass takes you through some of the necessary steps to extend your business case and continue the roll out of tablets and other mobility tools to additional use cases and to other areas of your business. This workshop is aimed at departments with “pilot envy” such as cabin services or engineering who have not yet jumped on the mobility bandwagon, and for existing tablet users who are seeking further information to gain a strategic advantage through innovative use of latest technologies and techniques. Topics covered include: »»The current state of the mobility market – new hardware and operating systems »»The current state of mobility in aerospace – who’s doing what? »»Designing and Developing your own software – some practical tips »»Native apps or web apps – your questions answered »»The challenges of integration – how to integrate with enterprise software and other apps »»Next generation use cases – how to use your tablets in other areas. Paul Saunders, Operations Director, Conduce Consulting

15.00 - 16.00

REFRESHMENT BREAK / SOFTWARE DEMONSTRATIONS

For further information: [email protected]

+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

DAY ONE - WEDNESDAY 12TH JUNE 2013 CONTINUED

16.00 - 17.00

Round Table discussion: The need for international standards for Job Cards. Key executives from an MRO provider, CMS Vendor, Airline & MRO Software Vendor discuss the key issues of this increasingly important problem. Discussion includes: »»The problems caused by a lack of international standards. »»What the participants want from an international standard for job cards, and how to achieve that standard. »»Can there be industry-wide acceptance of an international standard. »»The savings and benefits that a standard would achieve. Session Chairman: Sharhabeel Lone, Global Partner, SAKS Consulting Panelists: Steve Radford, Base Manager - Southend, ATC Lasham Richard O’Mara, AMOS Project Lead, Thomas Cook Airlines Michael Wm. Denis, VP Customer Engagement, InfoTrust Group Mike Egan, Director Airlines & MROs, Mxi Technologies

OPERATIONS WORKSHOP2

Workshop room Operations IT Workshop 2: A Fuel-Saving Programme Masterclass. Join Condor who will host this workshop in association with Aviaso. Condor will talk you through how they successfully planned and implemented their own fuel saving programme. 16.00 - 17.00*

»»How to access the relevant data. »»Nominating a ‘Champion’ for fuel conservation within your airline. »»How to build a business case and get support for the programme internally. »»Choosing the right software for the job to ensure a successful programme. Workshop Hosts: Frank Lumnitzer, Fuel Manager, Condor & Rudolf Christen, CEO, Aviaso Keynote Presentation: Accurate Aircraft Data Management; 3 levels of data handling: Manipulation, interpretation and interaction as a leverage to optimize maintenance and operations.

17.00 - 18.00

The trend toward e-enabled aircraft implies an increasing exchange of data set coming from heterogeneous systems (Maintenance, Flight Ops, Logistic system, Procurement, Engineering) and from different involved actors as OEMs, Airlines, MROs and Suppliers. This presentation will expain how to rely on an accurate data management to provide operators and MROs with efficient collaborative systems focused on daily business for quick decision making. Roland Pick, BU iSLM, Airbus CIMPA GmbH

For further information: [email protected]

+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

DAY TWO - THURSDAY 13TH JUNE 2013 08.00 - 08.55

SOFTWARE DEMOS, REFRESHMENTS & REGISTRATION

08.55 - 09.00

CHAIRMAN’S OPENING REMARKS

09.00 - 09.30

Keynote Presentation: More than a Paperless Novelty: iPad Delivers Smart Content to the Cockpit in the 21st Century. During this keynote presentation you will learn how it is possible for the iPad to provide pilots with not just an electronic device to eliminate paper manuals, but also, via the use of smart content, to open up new possibilities for an entirely digital experience that can help pilots find the right information more quickly, lower IT costs, and facilitate regulatory compliance. John Badger, Account Manager (ex-Chief Pilot), InfoTrust Group Ed Kase, Product Manager Flight Operations, InfoTrust Group Round Table Discussion: Everything you wanted to know about Electronic Flight Bags (EFB) but were afraid to ask!

09.30 - 10.30

A lively discussion will be held between our panel and the audience, and no question or topic is off the table..., all your questions will be answered. Topics will include: Hardware, Software Selection, iPad for all phases of flight, Project Management, Regulatory Approval, Selecting the correct solution for your airline and best practice for a succesful project. Panelists: Capt. Hank Putek Jr, EFB Team Lead, Allied Pilots Association Larry Lenamon, Manager of Operational Experience, Ultramain Sean Riley, Director of Strategic Marketing, THALES

MRO WORKSHOP 1

10.00 - 10.30

Workshop room Best Practice in Program and Project Management of M&E / MRO Software. Topics covered include: »» Selecting MRO Solutions »» Contract Negotiation, Program & Project Management »» Technical Issues: Data Cleansing & Infrastructure Support. Workshop Hosted by: Paul Priddle, Associate Partner, SAKS Consulting

10.30 - 11.30

REFRESHMENT BREAK / SOFTWARE DEMONSTRATIONS

For further information: [email protected]

+44 1403 230 700

2013

www.aircraft-commerce.com

AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

CONFERENCE AGENDA OF PRESENTATIONS

DAY TWO - THURSDAY 13TH JUNE 2013 CONTINUED

Round Table Discussion: The complexities and challenges facing an airline with IT system integration.

11.30 - 12.30

Getting clear interfaces between your core M&E and CMS Systems and your Flight Operations systems, Aircraft Health & Engine Health Monitoring systems, Aircraft Fault Reporting and Line Maintenance Systems, and other systems. The viewpoints of an M&E/MRO Software Vendor, A point solution provider, an Airline and an OEM are heard. Panelists include: Boeing, TAP Portugal, SAKS Consulting Session Chairman: Sharhabeel Lone, Global Partner, SAKS Consulting Panelists: Fernando Ferreira Matos, Head of IT, TAP Portugal Paul Woods, Practice Lead Boeing Professional Services, Boeing Ronald Schaeuffele, CEO, Swiss AviationSoftware Dinakara Nagalla, CEO, EmpowerMX

12.30 - 14.00

LUNCH / SOFTWARE DEMONSTRATIONS

14.00 - 14.30

Airline Case Study: A Class II EFB iPad project; the project challenges, approval process and expected benefits are analysed Speaker TBC

MRO WORKSHOP 2

Workshop room A Business Analytics for the Airline MRO Industry Masterclass. In addition to identifying the high-yield processes for aviation maintenance organizations, this workshop will look at the latest business intelligence technologies and techniques and their application in aviation MRO to deliver significant improvements to top-line and bottom-line KPIs. Topics to be covered include: »»Designing the data for accessibility 14.00 - 15.00* »»Capture of real-time data to drive real-time analytics »»Collection and dissemination of maintenance data, organization-wide »»Integration of Maintenance, Inventory and Procurement data for better insights into the MRO processes and cost components »»A Framework to implement MRO Analytics – for integrated actionable intelligence »»Visualization of rich-context data Workshop Hosted by: Kaustava Chand, Senior Consultant Business Intelligence & Analytics Practice, Hexaware & Baiju Jacob, Project Manager, Hexaware

For further information: [email protected]

+44 1403 230 700

2013

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AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE EMEA 12th & 13th June 2013, Park Inn Hotel, Heathrow, London

CONFERENCE AGENDA OF PRESENTATIONS

DAY TWO - THURSDAY 13TH JUNE 2013 CONTINUED

14.30 - 15.00

OEM Case Study: Integration to Optimize Flight Efficiency; During this presentation Boeing discusses ways of optimizing Flight Crew Efficiency, the challenge of integration with flight planning systems and factors for succeess. Beka Teklu, Product Manager Electronic Flight Folder, Boeing

15.00 - 16.00

REFRESHMENT BREAK / SOFTWARE DEMONSTRATIONS

16.00 - 16.30

iPad / Tablet Connectivity Keynote: Plugging your iPad / Tablet into your aircraft - how to access aircraft data in the cockpit. Chris Ilston, Manager Aftermarket Global Customer Manager, UTC Aerospace Systems

16.30 - 17.00

Keynote Presentation: The advent of the Extremely Flexible Bundle (EFB). Welcome to a new phase of flight... Full-time connectivity with the ground is opening up possibilityes for EFB functionality that nobody ever imagined fit in a flight bag. This presentation will tackle the key Connectivity questions such as, “how do we bound our system for implementation now, yet maintain extensibility?” and “can we expect a software vendor to base software on our requirements rather than the other way around?”. Marcus Carr, Director of Projects, Closed Loop Group

17.00

CLOSE OF CONFERENCE

The Main Conference Sessions

A Typical Workshop Session

For further information: [email protected]

+44 1403 230 700

Airline & Aerospace MRO & OPS IT CONFERENCE - EMEA 12th & 13th June 2013 Park Inn Hotel, London Heathrow, UK

INDEPENDENT MRO DELEGATE BOOKING FORM Our standard delegate fee is €325. However, we currently have a limited number of VIP places available that include in the delegate fee two nights complimentary accommodation at the conference venue. We also have a number of VIP places available at a reduced rate which do not include accommodation. With VIP places being allocated on a ‘first come, first served’ basis, please reserve at your earliest convenience to secure your bookings.

I wish to register: No of Option 1 Delegates ……….

Independent MRO Delegate rate: Eur325

TOTAL Eur …………

Please mark which two nights accommodation you require: 11th JUNE

12th JUNE

VIP Option 1

VIP Option 1 includes 2 nights accommodation at the Park Inn Hotel, Heathrow (conference venue).

13th JUNE

Aircraft Commerce will book your requested accommodation and send you confirmation. If you require additional nights, we can book these for you @ Eur140 (room-only) or Eur152 (including breakfast), payable by you on check-out.

I wish to register: No of Option 2 Delegates ……….

Independent MRO Delegate rate: Eur75

TOTAL Eur …………

VIP Option 2

VIP Option 2 does not include the complimentary accommodation. However, you can book at the Park Inn Hotel @ Eur140 (room-only) or Eur152 (including breakfast). See Conference website for details of booking.

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Please return by fax to: +44 1403 230 525 OR Email: [email protected] OR Telephone: +44 1403 230 700 For our CANCELLATION & REFUND policy, please view our Terms & Conditions at: www.aircraft-commerce.com/conferences. By registering your Delegate place(s) using this form, you adhere to these Terms & Conditions.

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THE WORLD’S LEADING AVIATION MRO & OPERATIONS IT CONFERENCE SERIES RETURNS TO EMEA REGION IN 2013.

(TESTIMONIALS ARE FROM THE 2012 EMEA, AMERICAS AND APAC CONFERENCES) An excellent event.  It was fantastic to meet with people who are at different points in a M&E selection, implementation and online process.  So much knowledge in one spot”. Transport Canada “A great way to meet other operators as well as vendors and to hear about the latest technology”, Jazz Air “You cannot afford to miss this type of conference otherwise you will miss out on learning about the latest advances in technology”, Kuwait Airways “Good networking opportunities and a 1 stop shop for more MRO software packages”. Virgin Atlantic Airways “A great forum to get new experiences, find partners and new ideas.  A great opportunity to find or share your IT needs”, CSA Czech Airlines “Very good - a nice balance between workshops, case studies and vendor sales activities.  Also a very useful networking opportunity.  I feel I learned about the vendors current software solutions and common issues problems in the MRO world”, Virgin Atlantic Airways “Very good for networking and offers a broad prospective on the market.  Flawlessly organised”, Boeing “It was a very useful and well organised conference.  See you in 2011”, Aeroplex “Very good to meet with the variety of vendors and keep up with concepts, ideas and technology”, Flybe “Again a perfect platform to meet vendors and other airline delegates.  Perfect networking!”, XL Airways Germany “As usual this was a well run and organized event.  Having attended a number of previous conferences, I found this one to be the most complete in respect of the software offerings on display.  The number of vendors displaying their products at this year’s event provided the airlines and MROs with an opportunity to source various software products, spanning the airline and MRO operational environments, in a single location”, South African Airways “A great event, can’t wait for next year!”, AirAsia “I consider the conference very convenient for the operator, as it allows us to receive a complete overview about the market.  This meeting has been successful and we will probably sign a contract with one of the exhibitors”. Pullmantur Air “We had a good opportunity to meet and talk with all the vendors and to get a better understanding of their products”, Orient Thai Airlines

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