Coomber Electronic Equipment Ltd

Easy Business Guide

Easy Business Guide

Electronic Equipment Ltd

2011 Edition

Brindley Road, Wardon, Worcester,WR4 9FB

Call 01905 342 070, Visit www.coomber.co.uk or Email [email protected]

Coomber Electronic Equipment Ltd

Easy Business Guide

Our Mission

Coomber is a team of passionate and professional people who’s mission is taking ownership of helping our customers achieve their goals. We design and manufacture electronic and audio equipment in the U.K. Our products and services are produced with care, skill and above all with our customers needs & satisfaction in mind.

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Coomber Electronic Equipment Ltd

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Index

Congratulations and thank you for choosing Coomber as your partner for the provisions of sound products and solutions It is our commitment to make dealing with Coomber an enjoyable experience, as simple and “hassle free” as possible, so you can concentrate on your day job! Hence the reason why we have provided this handbook, purely aimed at helping you to get more from our partnership. 1, Why choose Coomber…………………………..Page 4-6 2, Product range guide……………………………..Page 7-8 3, Service we offer…………………………………...Page 9-10 4, Ordering from Coomber………...……………..Page 11 5. Authorised Partners and Suppliers……..Page 12 6. Pledge for tendering process……………...Page 13 7, Contacting the right people…………..…....Page 14-18 8, Latest documentation………………………....Page 19-21 9, Technical service……………………………….….Page 22 10. Training and Education……………………….Page 23 11. Policies and Procedures………………….….Page 24 12. Please visit us…………………………………….Page 25 13. Invitation…………………………………………....Page 27

Page 3

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Coomber Electronic Equipment Ltd

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1, Why Choose Coomber Coomber is committed to ensuring: That the days of chasing your Audio supplier are over! Guaranteed acknowledgement of your questions/queries/request for assistance within24 hours by our customer services team. Intelligent ordering, immediately updating you should the delivery status of your order change from that quoted. Also if you request it we can provide email notification of delivery progress and online tracking information. You will always deal with knowledgeable and experienced staff We are proud of the: Number of years experience and understanding we have within Coomber. Way in which our staff have been structured to best serve you. Each key account Manager knows their customers and is readily able to access support from within Coomber. Our ability to be much faster and agile to answer questions whatever the nature, whether it be commercial or technical. We can offer solutions and advise on customising our products to suit you. The internet is exploited for your benefit This is a strong focus of coomber and we are pleased to offer you: 24 hour on-line access to www.coomber.co.uk Access all our products in one place. Software updates for our products. Online warranty and returns. All product instruction manuals & Service manuals online Product demonstration videos- www.coomber.Tv Virtual factory tour video-www.coomber.Tv List and link to all events we are attending Online purchasing of spares, products and accessories. Excellence built on experience Providing quality products on over a 100 years experience. Coomber has its own in house design team and develop products tailored for your needs. Our ultimate goal is to give you real piece of mind that you will have full support from Coomber should any issues arise. We will help you to develop your team Training and education packages have been designed from a technical and product perspective for each type of client. This ensures your staff can competently advise and support the customer in coomber products, enabling you to become an audio specialist.

Page 4

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Coomber Electronic Equipment Ltd

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1, Why Choose Coomber We will keep you informed We will send you our news letters containing new product details and special offers ensuring you are up to date on all our products and accessory's. Your key account manager will contact you regularly to ensure you have all the information you need and all queries are answered efficiently. We will continue to make reliable British products British based company using local skilled experienced staff, see page 10 Using locally sourced materials wherever possible. Easy to order methods to suit you We except orders from all sources and media. Send us an email order, telephone your order through to us. Send your order by fax Or der online. Buy our products through our network of agents, resellers and authorised distributors. We have a network of agents Buy from our authorised distributors, see page12 Coombers are a member of the British Educational Suppliers Association The BESA are a trade association which represent a particular industry, but do not supply products themselves, They provide information about their member companies and are a good source of information. BESA members offer buyers peace of mind by subscribing to a Code of Practice. BESA members are companies, which have applied for, and been accepted into the Association, following a selective membership process based on the association's membership criteria. They have also agreed to abide by the BESA Code of Practice. The code of Practice The BESA Code of Practice is in place to ensure that buyers of educational and training equipment can have confidence in the goods and services they purchase from our members. It allows BESA to promote our members as organisations which give the customer an established level of quality and service, have a commitment to the education market , and delivering good value resources. Our products are of a proper quality, safe and suitable for educational use. Our products comply with current British & European safety regulations. All products will be marked with full safety instructions or symbols. Our products and services are fairly and properly described in catalogues and advertising materials. Where advisory or consultancy services are offered they will be performed with reasonable care and skill. We value our customers and promise a high standard of customer service and deal promptly with any complaints. We carry public liability insurance at a level appropriate to the range and value of our products and services. Our representatives abide by the BESA Representative's Code of Practice and will present their BESA Member representative's card on any visit. Agreement to abide by this Code of Practice is a requirement for membership of the British Educational Suppliers Association.

Page 5

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Coomber Electronic Equipment Ltd

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1, Why Choose Coomber Our promise to you We promise to give you our very best level of service every time. from the first contact we have with you through to the purchase and manufacture and after sales support - we will always endeavour to do our best for you. We promise to give you our very best advice every time. from the first piece of advice we give you through to the arrival of your new audio system - we are always here to help you. We promise to give you a product that you will be happy with for many years. from the first time you use our product through to the eventual day many years from now that it is replaced it will provide you with consistent reliability and quality. We promise to look after you and your purchase for as long as you need it. ... from the moment you consider you need our products we will always be happy to assist you in any way we can, you are important to us and we will ensure you are treated as such.

Why should you buy from Coomber? We're a small British based company who aim to offer each customer our personal attention. We're always courteous and helpful and have as much time for you as you need. We listen to our customers, we take your requirements and then we design our products to fit your needs. If you need something special or just for you please ask as we may already have the perfect unit to suit you otherwise we can make a customised unit for you. We manufacture a range of products so we know our product range intimately and really tell you how things work and what they can and can't do. We provide a service for people who have an audio system requirement but have no idea where to begin. We don't expect you to know what you need or what things are called - that's what we are here for. We're happy to spend time getting to know you and your requirements before we recommend anything. We offer unbiased advice, and will guide you towards the best purchase for your needs even if we don't sell it! We can offer you real advice from years of experience. We also have a good relationship with our customers that we have sold our systems to such as schools, local authorities, leisure centres, dance halls, churches, etc. We guarantee the quality of all our products by only dispatching them to you after every function and control has been tested on every unit. We have a simple returns policy - if the goods you receive are faulty or are damaged in any way we will arrange for them to be collected and repaired or replaced immediately, at no cost to you. We offer good value for money by ensuring we manufacture efficiently to keep our prices as low as we possibly can. If we do offer something special with our package deals, these offer savings on our most popular products and accessories. We've been manufacturing and selling audio systems since before 1926 to countless satisfied schools, local authorities, individuals, music teachers and language teachers all over the world. We are confident that our products offer excellent value for money, that the goods are usually in stock, that they'll be dispatched quickly and efficiently, that they'll perform well when you receive them, they will last for many years and that you'll be more than happy with your purchase.

Page 6

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Coomber Electronic Equipment Ltd

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2, Coomber Products Product Types

3625

3320

6131

Record direct to CD, internal memory or USB using built in microphone or connect up two external Mics. Repeat sections of recording easily with our Cue & Review. Make your own recordings then scrutinize by slowing it down

CD player This player has 6 headphone sockets and a CD time elapsed counter. Line input to amplifies MP3 players, laptop, phones etc

Twin Cd & Cassette recorder Copy, re-order, compile CDs from any number of source CDs. Edit sections of recordings making them longer or shorter. Record two CDs at the same time or sequentially for longer times.

2070

2410

7100

Portable CD Player Mains or 12-24v powered. 3 Mic inputs with separate volume controls. This player also has a socket for headphones, Aux in, CD out, Extension speaker and External amp output.

Portable PA All in one CD/USB player with wireless microphone capability. Amplifies external devices like laptops & ipods and mix with microphones. It also has our Cue and Review control, 2 Mic inputs,4 channel mixer and a line input

Hall audio system. One touch recording to CD, USB or internal memory. 6 channel mixer for four microphones, CD/USB and line input. Speed and Cue control.

Above are a selection of Coomber products. To see our full range to suit all your needs along with a extensive selection of compatible accessories to enhance your unit. Please visit our website or contact us for detailed advice. We can provide a printed or electronic versions of our catalogues on request.

Page 7

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Coomber Electronic Equipment Ltd

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2, Coomber Products Accessories

A small selection of Coomber accessories, we have over 200 suitably selected accessories to enhance the versatility of our products

Live Performance Microphone

CD-R Spindle Pack 50

4GB Memory Stick

High quality dynamic microphone ideal for live performance recording

Premium quality CD’s for recording. A spindle of 50 compatible with all our CD recorders

A 4 GB flash memory stick for the playback of MP3 files. For use with all our USB enabled products

order code: 1808

order code: 1801

order code: 1818

30 m Speakon Plug to Plug

Stereo Headphones

A 30 Meters Speakon plug to plug cable.

600 ohm, 6.3 jack plug with padded headband and detachable ear pads for cleaning. Tough ,comfortable for long periods.

3.5mm Stereo to Phono Lead 1meter cable that converts a 3.5mm stereo jack to 2 phone leads. Ideal for connecting MP3 player to a coomber unit with phono line in sockets

order code: 1823

order code: 1929

order code: 1987

Lapel Mic, Body pack and Receiver

Carry bag

Microphone Desk Stand

A carry bag allowing you to take your product anywhere with ease. For use with 390 series

Desk stand with a heavy cast iron base for secure use

order code: 1917

order code: 1912

Kit includes lapel Microphone, body pack and battery receiver with power supply and a 6,35 jack connecting cable order code: 1815

Page 8

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Coomber Electronic Equipment Ltd

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3, Coomber Service

Pre Sales Personal advice from our staff. Assistance in choosing the best solution. Our recommendations for additional products and accessories. Service of trying the product before proceeding with the order. Personal demonstration of unit. Supply of technical literature and customer testimonials to support your decision.

During sales Acknowledgement of order Personal contact of staff to oversee your order to its completion and agreement of delivery timescales. Delivery to your specified address by our courier, timed delivery available, P.O.D if required, invoicing payment methods and statements. We can arrange to ship via your freight forwarder if preferred.

After sales Full free unlimited access to our customer support service for advice and assistance. Full 12 month no quibble warranty “we collect, repair, test & return with no cost to you” see our returns policy for full details. Full service for maintenance, repair & spare parts. We use our in house dedicated technicians to service or repair your coomber, we offer a very low cost effective solution. We keep spares available for up to 10 years. Call us with the unit’s serial number, pack it, we will collect it, service it, test it ,repack it and return it to uou within a few days. We can give an estimate or a fixed price quote for this service just call 01905 342070 . We hold spares for all our products, we can also advise on most suitable repair method and talk your technician through how to repair the unit.

Upgrades Software upgrades are free of charge, download & burn or request a disc. We can upgrade your unit to the latest specification. We offer a trade in refund on your old coomber against the purchase of a new one.

Page 9

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Coomber Electronic Equipment Ltd

Easy Business Guide

3, Coomber Service

Our philosophy is Make it ourselves Buy it locally But it from the UK Buy it from Europe British based importers from their factory bases abroad

British sourced raw materials British suppliers British made PCB’s, cables etc British moulders for our plastic mouldings Worcester based factory Local skilled & competent workforce, investing in training and employing local school leavers

Page 10

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Coomber Electronic Equipment Ltd

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4. Ordering From Coomber

Details required We will need our product code, quantity and price of the product you would like to order. Please include any reference/order number. The delivery address and any promotion codes or specific requirements you might need. Contact details for you and your customer e.g. Name, Phone ,Email. How To Order By Post Orders by post should be sent to this address: Coomber Electronic Equipment Ltd Brindley Road, Worcester WR4 9FB England Orders from U.K state schools We accept orders from UK state schools using school headed paper. Please include order ref and contact name. invoices are issued by post on day of despatch. By Phone 01905 342070 We can only accept phone orders with credit card payment. By Fax 01905 759170 We accept official orders e.s.on schools headed paper by fax, please include order details as above. By E-Mail [email protected] We do have a secure means of taking credit card payment by via our website or by PayPal. Please phone for assistance. Online via our website– www.coomber.co.uk We do have a secure means of taking credit card payment or by PayPal. Please phone for any assistance you may require. Delivery We manufacture our products at our factory and keep current lines in stock, so delivery to your customer should be 2 –3 days from receipt of your order. Other products and special customised products make take up to four weeks, but we put every effort to meet your specific requirements. So please ask at time of order, we will be happy to help. We can ship using carriers of your chose to worldwide destinations. Our preferred carrier for mainland UK is interlink other destinations is UPS. Rates for these can be agreed at the time of order. Payment methods We accept cheque, credit card or BACS payment. Cheques payable to Coomber Electronics Limited. All Cheques will be cleared before despatch of goods. Please do not send cash by post as we are unable to accept responsibility for its loss.

Page 11

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Coomber Electronic Equipment Ltd

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5. Authorised partners & suppliers This is a few of our partners

Page 12

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Coomber Electronic Equipment Ltd

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6. Pledge for tendering process

We will monitor the ‘Tendering Opportunities’ web pages and respond to direct requests. We will complete the pre-tender questionnaires and provide supporting information where required. We will be open about our aims, objectives, strategies and alliances as they relate to our partnership. We will respect and act on, the need for integrity, decency and fairness in the process and after the contract award. We will purse continuous improvement and actively seeking to identify and share experiences, innovations and market advances to benefit our partnership. We will work hard and smart to be proactive in the improvement of our trading relationship. Our employment ethnic is to foster professionalism and staff and train to enable effective delivery against targets. We will only bid where realistic and behaving in such a way as to maintain your confidence throughout our partnership. We will openly receive tender feedback as a means of improving future tender prospects and work with you to assist and improve the process. Working collaboratively with you and other parties, as appropriate, to ensure that the focus is maintained ultimately on your customers at all times.

Page 13

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Coomber Electronic Equipment Ltd

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7, Contacting The Right Person Meet the team We at coombers are here to assist you any way we can. Please just ask

Position: Managing Director Name: Tony Bennett Email: [email protected]

Position: Accounts Manager Name: John Owens Email: [email protected]

Position: Business Resource Manager Name: Paul Usowicz Email: [email protected]

Position: Design Engineer Name: Richard Needham Email: [email protected]

Position: Design Engineer Name: Steve Thompson Email: [email protected]

Page 14

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Coomber Electronic Equipment Ltd

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7, Contacting The Right Person Sales Team Our sales team is responsible for selling our entire product range . They are managed by Nik Lederer

Position: Technical Sales Manager Name: Nik Lederer Email: [email protected]

Position: Sales Name: Heather Hancocks Email: [email protected]

Position: Sales & Credit Control Name: Sarah Marston Email: [email protected]

Position: Sales Name: Emma Woodd Email: [email protected]

Position: Sales Name: Tamzin Rose Email: [email protected]

Page 15

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Coomber Electronic Equipment Ltd

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7, Contacting The Right Person Test & Repair Team The test and repair team respond to customer queries and support sales team. Each member of the team is experienced in all products.

Position: Test & Repair technician Name: John Philips Email: [email protected]

Position: Test & Repair technician Name: Peter Lockhart Email: [email protected]

Position: Test & Repair technician Name: Tim Horne Email: [email protected]

Position: Test & Repair Name: Tony Clay Email: [email protected]

Position: Quality Assurance technician Name: Clive Kenwrick Email: [email protected]

Page 16

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Coomber Electronic Equipment Ltd

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7, Contacting The Right Person Manufacturing Team

Position: Metalwork Supervisor Name: Andrew Hawkins Email: [email protected]

Position: Woodwork Supervisor Name: David Ritchie Email: [email protected]

Position: Production Supervisor Name: Joanne Salmon Email: [email protected]

Position: Production Operative Name: Nicos Michaela Email: [email protected]

Position: Despatch Supervisor Name: Geraldine Sealey Email: [email protected]

Page 17

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Coomber Electronic Equipment Ltd

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7, Contacting The Right Person Manufacturing Team

Position: Production Operative Name: Trissa Kemp Email: [email protected]

Position: Production Operative Name: Diane Davies Email: [email protected]

Position: Production Operative Name: Celia Styles Email: [email protected]

Position: Production Operative Name: Ruth Ruff Email: [email protected]

Position: Production Operative Name: Maureen Callaghan Email: [email protected]

Page 18

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Coomber Electronic Equipment Ltd

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8, Latest Documentation

1.

Brochures Our brochures and catalogues are constantly being updated, and as we don’t wish to annoy you by sending

unwanted literature we will distribute 1 set per year. You are welcome to subscribe to our service where we will send every flyer and newsletter to you, alternately they are available to download as a PDF from our website. They can also be ordered by contacting us. Please talk to us if you wish to use our products on a marketing flyer as we have many images etc we would be happy to provide. 2.

Operating Manuals These can be downloaded from our website www.coomber.co.uk/support/manuals or we can send the whole set on

a CD containing the PDF document. 3.

Parts manuals To access the most up to date and accurate parts manuals for any product visit www.coomber.co.uk/support/spares

or we can send the entire set of parts lists and manuals on a CD. 4.

Technical manuals The technical manuals are aimed at service engineers and technicians these are free for all to download from our

website, they include circuit diagrams & exploded views and photographs to assist the servicing of our products.

Page 19

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Coomber Electronic Equipment Ltd

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8, Latest Documentation Sales invoice explained At the time of dispatch we will issue an advice note this will be included in the consignment. The invoice will also be raised and posted separately to the invoice address

Coomber contact information

Advice note & Invoice is the same number This is the address to where this invoice will be posted

Contact details from the company/ person who ordered products

Quantity despatched

This is the address the product was delivered to Coomber sales order number for tracking your order 246824

Customer order number for your reference Date of shipping products Person to receive goods

Coomber part number

Product description of the articles that have been ordered

Total line price

Discount applied if applicable Singular/individual price before discount

Payment due date

Total of invoice In £GBP

Page 20

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8, Latest Documentation Advice note explained The advice note will be sent with every consignment, the box will have “advice note enclosed” The consignment may be more than one parcel, please see the parcel label for more information. Contact information for order tracking and future reference

Same as invoice,6 digits This is the invoice address to where the separate invoice will be posted

This is the address the product will be delivered to

Contact details from the company/ person who ordered products

246824

Coomber sales order number for tracking order

Quantity despatched

Customer order number for your reference

Coomber part number

Date of shipping products

List of articles despatched in this consignment

Person to receive goods

Special notes

Page 21

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Coomber Electronic Equipment Ltd

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9. Technical Service

Our Technical Service is a centre of excellence for our Product Range , with a team of experts providing you support in the following areas;

Technical support for our products and their uses. Assistance with adaptations to make our products and accessories better suited to your needs. General service and advice Diagnosis of technical problems, giving you any assistance with the product. Full repair service. Service and Maintenance training, advice or even step by step instruction to your technicians. Annual servicing.

You will always be dealing with knowledgeable and experienced staff. “Including direct to the technicians or tech sales stuff whenever you need it!”

Page 22

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Coomber Electronic Equipment Ltd

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10, Training and Education

Coomber offer a flexible training package to enable you to sell & support the products with confidence and offer sound advise and support. This training is best carried out at our factory and showroom but can also arrange it at your office. We can also train your technicians to install, setup and service the products. Training and Education is available in both product application and technical aspects, Below is a list of all our available courses. Topics can be picked and mixed from the flexible menu to match your target audience of technical or commercial staff; Sales Training; Establishing the requirements. Where & why its used– explain the benefits of the product to realise the true value. Product Training; Product range- Playback, Recorders, Personal/Classroom/Hall. Set up and Configuration - from switch to performance. Accessories-The range, their uses the advantages, compatibility. Installation-Where to site, how to wire, how to fit, how to test, how to demo and train. Technical Training; Introduction to Service and Maintenance for coomber Products. Service and Maintenance– The basic, the common fault UFO “unusual foreign object” Electronics and Programming. Mechanics. Spares availability and service kits. For more information on course availability and booking information please visit www.coomber.co.uk or alternatively, please contact Nik Lederer on: 01905 342070. [email protected]

Page 23

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Coomber Electronic Equipment Ltd

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11, Policies and Procedures Quality Assurance The Customer Service team process returns for products under or outside of warranty. We are happy to take details on returns over the phone, removing the need to complete unnecessary paperwork. If you need more information regarding returns please contact our Customer Service department on 01905 342070 or [email protected]

Page 24

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Coomber Electronic Equipment Ltd

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12, Please visit us All customers are welcome to come and visit us at the factory just ring or email us to arrange a time and date, we look forward to meeting you. Monday to Friday 8.30 am - 5.pm Brindley Road, Wardon, Worcester, WR4 9FB

Page 25

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13. Invitation Personal invitation We would welcome you to visit us for a personal guided tour of our factory and include demonstration of our products along with preview of all the new and exciting products we are developing. If you wish to visit us please just let us know what dates are the most suitable for you and leave the rest to us. Alternatively use the form below to keep us up to dated on your requirements or if any of your colleagues requires our help or a copy of this handbook.

Please complete your invitation reply Name Company Phone Email Dates preferred 1. 2. 3. Other notes

Fax to 01905 759170

We would be happy to arrange for us to visit you, so please just ask and we will be there & happy to help

Page 26

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We ran a competition to find a new logo, the response was outstanding with over 300 entries. We loved the effort and attention to detail the children put in.

If you'd like to send in a testimonial or a photo of your school or group using one of our systems for use on our website, we'd love to hear from you. If we can help your charity event by loaning a Coomber etc please let us know.

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