Drexel University Green Cleaning Standards for Custodial Services I

Green Cleaning Introduction:

Green Cleaning is highly recognized as the properly focused cleaning that can be both environmentally compatible and contribute to building occupants health. The due process requires changes to work schedule, training, equipment usage, materials, cleaning tools and fabrics (wet mops, rags and dust mops) but also products that may contain toxins and phosphates contained in cleaning products that can improve indoor air quality, reduce chemical sensitivity and improve safety for students, staff, faculty but most important the safety of custodial staff. Of course green cleaning along with the environmental aspects does not mean all products for all aspects of custodial care are sustainable. Example being -the germicidal products are not endorsed by the FDA. Just because certain products are green seal approved, does not mean the effectiveness meets the standards set up by the FDA. In this case we have not changed germicidal products that give the full health benefits and protection. Floor finishes and stripper are also an issue of whether to change to green seal product which basically does not meet the performance standard with regards to durability and effectiveness compared to green seal products that have reduced solids in the make up in the product is much more environmentally acceptable. As newer products that are green seal certified hit the market, Drexel will make the change over to green seal as long as federal approvals (EPA) are certified and performance with green seal products is improved. II

Training of Management & Staff:

All Management in custodial services has been trained by authorized vendors in accordance to the Green Cleaning and Sustainability Training Program. All training was hands on in a classroom with all techniques and products demonstrated. The custodial managers were all presented with certification of completion allowing them to train their own employees with the same techniques. Custodial employees have been educated in the potential health benefits and changed in the day to day process of cleaning scheduled areas. Employees have witnessed to potential benefits from Green Cleaning and made aware of the difference in the traditional process in comparison to the new techniques. The managers stressed though out the process and education that all employees must accept the green cleaning procedures and the success of the program should prove to be a sweet process.

Managers have been coached on position reinforcement to the employees and encouraged them for input to make the program a success. III

SCOPE OF SERVICES:

The regular cleaning services will be provided on a seven day week process. No services are provided on Holidays unless requested in advance. Custodial Green Cleaning practices have no bearing on management contracted services such as snow removal, window cleaning, rental carpets mats and other misc services such as bio waste removal. IV

Areas to be serviced:

Custodial Services provide services from 6:00am to 11:30PM Monday through Friday. All buildings under management of Drexel Facilities shall receive interim cleaning services over the course of 2 shifts. All offices, restrooms, classrooms, labs, trash/recycling removal, elevators, lobbies and parking spaces will be serviced daily. Floor care, project work, carpet care, policing of restrooms is generally done on weekend second shift – 3:00PM to 11:30PM. Miscellaneous departments such as Hagerty Library, Pearlstein and Matheson Hall are also addressed at that time. All areas should be cleaned to an acceptable level. All cleaning standards are based on APPA standards of cleaning. Cleaning schedules are arranged based on available staffing levels. At any given time, Management reserves the right to change the cleaning standard from Full Cleaning schedule to partial based on staff attendance. Cleaning services are also required for special events, student activities and construction projects, additional cleaning and or staff may be required during these times. Situations such as floods, fires or indoor emergencies can also require additional staff or changes in routine cleaning. The situations listed above require service outside the scope of daily routine. The expectations for all daily schedules are as follows: •

Neat, orderly and dust free appearance.

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Clean, maintain and detail to all building entrances.

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Trash/recycling receptacles remain lined and free of debris and trash.

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Hard surfaces that are debris and dust free. Stains, spills and markings have been removed. Clean and shiny floors.

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Carpets without spills, stains, trash and dirt.

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Walls, doors, stills, glass fixtures and fixtures and furniture should be free of any visible stains, soil or marks.

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Restrooms must be sanitized, properly stocked with towels, tissue, soap and seat covers. Mirrors must be clean along with fixtures. Floors and areas properly maintained daily.

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Notify supervisor/manager of defective items while in the process of cleaning. Burnt out lights, broken restroom fixtures etc should all be communicated immediately to supervisor/manager.

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All custodians must be committed to recycling.

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Daily Quality insurance rounds and inspections of all areas and buildings should be completed by the supervisor/manager.

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Performance Measures and Feedback:

Daily inspections and assessments must be made by the custodial managerial staff to ensure a clean and safe environment is being maintained in all University buildings. Quality assurance inspections are made daily and are usually unannounced. Corrective action will be taken when a deficiency is detected. If correction is due to a cleaning project it needs to be scheduled. Supervisor must follow up to approve that the process is complete. VI

Cleaning Products Dilution Control System:

All cleaning will e green seal certified except for the germicidal which is EPA approved and used for isolated issues such as sanitization of toilets and urinals. Drexel Custodial services have minimized their in-house products to facilitate training and cleaning programs. Only cold water will be used when mixing chemicals. Products specifications with regard to dwell time must be enforced and applied accordingly. Material Safety Data Sheets are filed in the Health and Safety Office. The uses of chemicals with regard to the Standard Operating Procedure (SOP) are as follows: •

Spray chemical directly on wiper and clean surface instead of spraying directly onto the surface.

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All spray bottles containing chemical (diluted) shall be labeled accordingly to meet safety standards.

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Disinfectants (germicidal) shall only be used in cleaning applications with regards to toilets, urinals and sinks.

The dilution system used by custodial is preferably, closed, unalterable proportionate system with city of Philadelphia approved backflow. The product line is a BUTCHERS RTD that allows employee to connect and disconnect to change products as needed. Drexel green efforts for chemical usage introduced in 2008 the Butcher RTD distribution system. Drexel also eliminated all chemicals used for cleaning purposes except the following: •

Butchers Rain Dance Neutral Cleanser

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Butchers G Force H2O – (not green seal approved but is EPA approved)

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Butchers Glacier – window and stainless steel cleaner

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Butchers Alpha HP – surface cleaner

Chemicals are dispensed into pre-labeled spray bottles for usage. Effective April 2011, Drexel ill prohibit any aerosol or bleach infused cleaner for porcelain unless necessary and approved by Associate Director of Custodial Support Services. VII

Floor Care Systems:

Drexel uses no floor sealers on any type of floor at any time. Strippers & finished used at Drexel have not been Green Seal Approved. The Green Seal products will be implemented into the new Papadaskis Science Building in July 2011. Drexel will evaluate the performance and durability after 6 months of use in the new building then extending the products to the other University buildings. Drexel is committed to the process which we will continue to evaluate as part of a new Green Seal floor care program. VIII

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Floor Care and Equipment Usage: •

Floor burnishing with high speed burner shall only be with a dust collection system. Pams minuteman 2400 burnishing machine.

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Project floor restoration is conducted on evening shifts 7 days per week by trained custodial staff.

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Drexel usage of auto scrubbers is for lobby and public space. All auto scrubbers are equipped with a chemical container system.

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Mop on floor restoration is the only process in maintaining floor life cycle and shine.

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Only low speed buffers (125RPM) shall be used in the stripping process. Vacuum and Carpet Care:

All vacuum purchased for new Papadakis Science building will meet or exceed the Carpet and Rug Institute (CRI) requirements for efficiency (CRI green Label Testing). Noise level should not exceed noise level of less than 70dBa. HEPA or high-filtration systems will be required to adequately contain particle matter and maintain indoor air quality as recommended standards. Employees are responsible to inspect vacuum quality to assure bags are changed regularly in accordance to manufactures specification (1/2 full). Clean Max Pro series is the vacuum cleaners that will be used in this building with Hepa Filters. Carpet extraction will occur only on second shift (3:00PM – 11:30PM) 7 days per week. This process will only occur if the carpet has 12 hours to dry. Carpet fans should be used if necessary. Water usage should be limited as much as possible to conserve but also for disposal reasons. X17 ECO Carpet Extractor is what will be used to extract carpets in this building. X

Wipers, Dusters & Wet Mops:

Micro fiber Technology April 2011 Drexel will switch to micro fiber which is launderable, reusable and reduces waste. Micro fiber cloths eliminate the usage of scrub pads, cloth rags and dusters. Drexel is proactively looking into durability of using micro fiber for dry mops and wet mops. XI

Entrance Matting Systems:

Entrance Matting will be used in the Papadakis Science Building consistent with mats are to be used to ensure maximum solid containment.

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All mats on campus are vacuumed or swept twice daily (Monday – Friday)

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Mats are rented from outside vendor mats are cleaned every two weeks. Mats are rubber back and 100% post consumer PET recycled fiber. Paper Products:

Drexel uses Kimberly Clark (SCOTTS) green seal certified 1000 per roll hand roll paper towels and 1000 ft per roll JRT Toilet Tissue. Both Kimberly Clark products are designed for LEED-EB material and Resources category for points allowed at 16 points along with innovation in operation and upgrades 5 points. Kimberly Clark seat covers are not Green Sealed. XIII

Hand Soap:

The hand soap used throughout our campus is Excelon 1.25L. This is green seal certified. XIV

Plastic Bags:

Medium and Large trash bags used on campus for both custodial and grounds are all HD with virgin content. Small capacity bags recycling trash containers and desk side trash which accounts for 80% of the bags used on campus. They are all biodegradable and have at least 60% post consumer recycled plastic. XV

Automatic Aerosol Deodorizers and Urine Blocks:

Drexel uses only Non Aerosol deodorizers in restrooms and areas that have very strong odor. Product consists of water based solution. Urinal Blocks are only used in older restrooms where plumbing is either very old or currently needs to be replaced. Urinal screens are used in all new buildings and renovated restrooms. Waterless urinals are prohibited in the city of Philadelphia. XVI

Interior and Exterior window cleaning, furniture cleaning, ceiling fans, light fixtures and window blinds:

Large panel building windows will be cleaned 2 times per year by an outside service vendor. The vendor is responsible for following all OSHA and EPA regulations with regard to high lifts, Jeannie and pole work. Doors, indoor office, stairwells and atrium corridors in which the custodian can clean in a safe manor without using outside equipment is the responsibility of custodian. Custodians will clean windows with Butchers Glacier, which is Green Certified. No aerosols are permitted. Furniture Cleaning No aerosol polish such as Pledge shall be used. Instead a crème cleanser or a natural cleaner will be used unless manufacturer directs differently cleaning and polishing methods. Daily Dusting, Ceiling Fans and Light fixtures Dusting will be done with a micro fiber cloth along with a high dusting tool. Window Blinds dusting to be done with a micro fiber cloth along with an adjustable high dusting tool. Damp wipe fixture and globe with window cleaner. Make sure that light is off due to the bulb being hot and could break during the cleaning process: Window blinds dusting will consist of the use of a micro fiber cloth attached to a high dusting tool. Washing and physical cleaning requires removal will occur as follows: 1. Remove Blinds from attachments 2. Dust thoroughly with micro fiber cloth. 3. In designated area wash down with Butchers Rain Dance neutral cleaner and rinse with cold water. 4. Let dry for one hour and re hang.