Profile: IT Controller
IT CONTROLLER 1. Role Description Profile title Summary statement
IT Controller IT Controller is responsible for supporting the executives in the IT strategy development, its implementation and compatibility with operative management and business objectives. Provides recipient-based reports with financial information required in decision-making processes. Provides financial tools, such as: budgetary control systems, cost account models, financial analysis and reports.
Mission
Contributes to the long-term success of the enterprise in the area of IT solutions through efficient financial information system and management tools.
Responsibility
Is responsible for the efficiency of financial information system and management tools in the area of IT processes.
Deliverables
Accountable
Contributor
Strategic and operational performance. Business profitability including net profit.
Main task/s
Environment
KPI’s
Business plan and strategy development (supporting role) Operational, financial and the capital budgets Financial reports and analysis
Provide financial information and management tools for efficient planning, monitoring, inspection and control in the area of IT solutions and projects. Care for the effective implementation of its IT strategy and its synchronization with business strategy. Planning and control processes coordination in the IT area.
Cooperates with different levels managers (internal customers) providing financial information necessary to achieve the IT and business objectives. Is subjected to the top management. Designs and operates financial information system. Has advanced knowledge and skills in the area of management accounting information and instruments and latest IT solutions. Financial business and projects success indicators:
performance and profitability indicators, effectiveness indicators, liquidity indicators, capital budgeting indicators.
Executives (controlling customers) satisfaction ratio with the quality of processes and products (outcomes) of the controlling system.
European Competence Profiles in Internet-related Professions
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Profile: IT Controller
2. Role Profile 2.1
Profile Summary Technical
Run
Build
Plan
Profile Area
IT CONTROLLER No. Competence A.1
IS and Business Strategy Alignment
A.2
Service Level Management
A.3 A.4
Behavioural
T01 T02
T03 T04 T05
B01 B02
B03
2
X
X
X
X
Business Plan Development
4
Product or Project Planning
3
A.5
Architecture Design
2
X X X
X X X
X X X
X X X
A.6
Application Design
A.7
Technology and Market Watching
A.8
Sustainable Development
B.1 B.2
1
X
Design and Development
2
X
X
Systems Integration
1
B.3
Testing
1
B.4
Solution Deployment
3
X
X
B.5
Documentation Production
C.1
User Support
2
X
C.2
Change Support
C.3
Service Delivery
C.4
Problem Management
D.1
Information Security Strat. Development
Business
Importance B04
X X
B05 B06
B07
B08
B09
B10 B11
B12
M01 M02 M03 M04 M05
X
X
X
X
X
X
X
X X X
X X X
X X X
X X X
X
X
X
X
X
X
X X
X
X X X X
X X
X X X
X X
X X X X
X
X
X
X X X X
X
X
X
X
X
X
X
X X
X X
X
X X
X
X
X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X
X
X
X
X
X
X
X X
X
X
X
D.2 ICT Quality Strategy Development
Enable
D.3 Education and Training Provision D.4
Purchasing
D.5
Sales Proposal Development
D.6
Channel Management
D.7
Sales Management
D.8
Contract Management
D.9
Personnel Development
Manage
D.10 Information and Knowledge Management
2
X
X
X
2
E.1
Forecast Development
E.2
Project and Portfolio Management
3
E.3
Risk Management
2
E.4
Relationship Management
E.5
Process Improvement
E.6
ICT Quality Management
E.7
Business Change Management
E.8
Information Security Management
E.9
IT Governance
X
2
X
X
X X
Can lead a team
Has marketing knowledge
Has knowledge of legal, environmental, labour, standards issues
Has knowledge of budgeting / estimating issues and practices
Has knowledge of project management principles
Can explain
Can analyze
Can seek, organize and synthesize
Can work in a team
Can communicate effectively (also in foreign languages)
Has presentation / moderation skills
Has good interpersonal skills
Is committed to corporate strategy and aware of corporate culture
Is customer oriented
Is precise and aware of details
Is ethical
Is creative, imaginative, artistic
Can draft texts, clearly and concisely, with due regard for orthography and grammar
Can create media elements (audio, graphics, video)
Can promote and sell products or services online
Has knowledge of online usability requirements
Has knowledge of netiquette, interactive virtual environments and social networks usage rules
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2
Profile: IT Controller 2.2
Detailed Profile A. PLAN A.1 IS and Business Strategy Alignment Dimension 2:
IT Controller supports the identification of future, long-term
e-Competences:
requirements in the IT area. Provides economic information to
Title + generic
executives (in particular financial information), that is helpful in IS and
description
business strategy alignment.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3 Level 4
Encourages decision-makers in the selection and implementation of new IT solutions in organizations.
Level 5
Assists executives in the process of defining the organization's business strategy, including the IT strategy.
orthography and grammar
Dimension 4: Knowledge and Skills
T05 Can draft texts, clearly and concisely, with due regard for
B01 Is creative, imaginative, artistic
B02 Is ethical
B03 Is precise and aware of details
B05 Is committed to corporate strategy and aware of corporate culture
B06 Has good interpersonal skills
B09 Can work in a team
B10 Can seek, organize and synthesize
B12 Can explain
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Profile: IT Controller
A.3 Business Plan Development
Dimension 2:
IT Controller directly supports the executives and decision-makers in the
e-Competences:
business planning process, providing management tools and information,
Title + generic
that is necessary to choose the optimal path of business development,
description
including the IT area. In particular, is involved in preparation of the recipient-based reports, economic analysis and multivariate strategic plans and capital budgets for the area of IT. Also combines them with the business strategy and the operative plans (budgets). Creates a system for monitoring, control and recipient-based reporting of the objectives, plans
and
(including
budgets cash
implementation.
flows),
indicators
Prepares and
financial
analysis
of
projections IT
projects
implementation. Provides financial information background to executives as the tool of IT projects selection. Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3
Provides specialized economic knowledge, information and data to economic analysis, including market and financial analysis.
Level 4
Supports the IT strategy development combined with long-term business objectives.
Level 5
Supports and encourages executives in the process of IT solutions implementation and improvement.
T05 Can draft texts, clearly and concisely, with due regard for orthography and grammar
Dimension 4:
B01 Is creative, imaginative, artistic
Knowledge and
B02 Is ethical
Skills
B03 Is precise and aware of details
B04 Is customer oriented
B05 Is committed to corporate strategy and aware of corporate culture
B06 Has good interpersonal skills
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
A.4 Product or Project Planning Dimension 2:
IT Controller provides the executives with methods and economic
e-Competences:
information, particularly financial resources required in products
Title + generic
(services) and IT projects management. Identifies, collects and
description
transforms cost information in the area of IT solutions (for budgetary control and financial analysis). Provides methods, tools and information in IT project cost accounting and pricing.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Systematically documents selected financial aspects of IT products (services) and projects.
Level 3
Provides complex economic knowledge on IT products (services) and projects.
Level 4
Takes responsibility for the IT products (services) and projects management.
Level 5
orthography and grammar
Dimension 4: Knowledge and Skills
T05 Can draft texts, clearly and concisely, with due regard for
B01 Is creative, imaginative, artistic
B02 Is ethical
B03 Is precise and aware of details
B04 Is customer oriented
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
A.5 Architecture Design Dimension 2:
IT Controller co-creates Information System architecture in the
e-Competences:
organization and cares about its consistency. Helps the decision makers
Title + generic
in the process of designing the optimum system architecture including
description
the aspects of quality and cost of the proposed solutions. At each stage of the decision-making process, helps to choose profitable solutions and compatibility with the main business objectives.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3
Provides the complex knowledge of the costs and performance of the IT solutions.
Level 4
Takes responsibility for compliance of implemented IT solutions with the Information System, and the strategic business objectives.
Level 5
orthography and grammar
Dimension 4: Knowledge and Skills
T05 Can draft texts, clearly and concisely, with due regard for
B01 Is creative, imaginative, artistic B02 Is ethical
B03 Is precise and aware of details
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
A.7 Technology and Market Watching Dimension 2:
IT Controller provides the decision-makers with knowledge of the modern
e-Competences:
IT solutions, in particular supporting management functions and
Title + generic
processes. Using the financial language encourages executives to choose
description
and implement innovative IT solutions.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3 Level 4
Provides executives with the latest information technologies and encourages them to select and implement efficient solutions.
Level 5
Dimension 4: Knowledge and Skills
B01 Is creative, imaginative, artistic
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
B. Build B.1 Design and Development Dimension 2:
IT Controller takes part in defining the functionality, designing and
e-Competences:
improving the IT solutions, especially in the area of controlling processes
Title + generic
(budgeting, analysis, recipient-based reporting).
description Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Systematically creates and develops the elements of IT systems dedicated to processes of controlling.
Level 3
Operates creatively to improve elements of IT systems, especially in the area of controlling systems and merge them into larger modules or systems.
Level 4 Level 5
Dimension 4: Knowledge and Skills
B01 Is creative, imaginative, artistic
B02 Is ethical
B03 Is precise and aware of details
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
B.2. Systems Integration Dimension 2:
IT Controller is involved in the integration of the IT solutions for
e-Competences:
controlling processes with other systems.
Title + generic description Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Takes care of compatibility of the controlling software with other IT systems.
Level 3 Level 4 Level 5 Dimension 4: Knowledge and Skills
B03 Is precise and aware of details
B10 Can seek, organize and synthesize
B11 Can analyze
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
B.3 Testing Dimension 2:
IT Controller organizes and carries out tests in the area of controlling
e-Competences:
software. Ensures its compliance with IT systems, business objectives,
Title + generic
the law regulations and users requirements. Provides reports, containing
description
recommended improvements for tested solutions.
Dimension 3:
Level 1
tests results.
e-Competence proficiency levels
Can perform simple tests of IT controlling software. Reports
Level 2
Is able to prepare algorithms (scripts) for testing the accuracy of controlling software.
Level 3 Level 4 Level 5
Dimension 4: Knowledge and Skills
B02 Is ethical
B03 Is precise and aware of details
B11 Can analyze
B12 Can explain
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
B.3 Solution Deployment Dimension 2:
IT Controller supports the IT management by providing decision-makers
e-Competences:
with the financial information. Using the access to business information
Title + generic
system creates a multivariate path procedure for solving decision
description
problems. IT Controller actively creates and develops controller’s toolbox required in the business solutions development.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Acting systematically acquires, processes, and provides economic information for decision-making process in the area of IT solutions.
Level 3
Efficiently uses management accounting toolbox in supporting decision-making processes.
Level 4
Develops and improves controller’s toolbox in the business solutions development.
Level 5
orthography and grammar
Dimension 4: Knowledge and Skills
T05 Can draft texts, clearly and concisely, with due regard for
B01 Is creative, imaginative, artistic B02 Is ethical
B03 Is precise and aware of details
B04 Is customer oriented
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
M03 Has knowledge of legal, environmental, labour, standards issues
M05 Can lead a team
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Profile: IT Controller D. Enable D.4 Purchasing Dimension 2:
IT Controller supports the processes of IT solutions purchase and
e-Competences:
delivery. Provides financial information to support the decision-makers in
Title + generic
the process of negotiations with suppliers. Supervises and coordinates
description
the process of the IT solutions purchase and ensure its compliance with the business objectives.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Takes care of proper implementation of IT solutions and payment control.
Level 3
Provides the financial expertise required in the IT purchase and delivery processes. Supports the process of suppliers selection using evaluation technics, including costs and quality of the service assessments.
Level 4 Level 5
orthography and grammar
Dimension 4: Knowledge and Skills
T05 Can draft texts, clearly and concisely, with due regard for
B02 Is ethical
B03 Is precise and aware of details
B04 Is customer oriented
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
D.9 Personnel Development Dimension 2:
IT Controller initiates, develops and implements training programs for
e-Competences:
the executives, especially in financial aspects of business. Through
Title + generic
training process stimulates the growth of economic awareness among
description
managers, promotes pro-efficiency initiatives and innovations in the area of IT, encourages managers to seek economic substantiation for the decisions in the area of IT solutions.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Prepares and conducts training programs in the area of IT solutions.
Level 3
Monitors and identifies users requirements in the area of IT skills and knowledge development.
Level 4 Level 5
Dimension 4: Knowledge and Skills
T04 Can create media elements (audio, graphics, video)
T05 Can draft texts, clearly and concisely, with due regard for orthography and grammar
B01 Is creative, imaginative, artistic
B02 Is ethical
B03 Is precise and aware of details
B07 Has presentation / moderation skills
B08 Can communicate effectively (also in foreign languages)
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
D.10 Information and Knowledge Management Dimension 2:
IT Controller provides the financial information to the executives.
e-Competences:
Examines the information requirements, co-creates the economic
Title + generic
information system, designs and implements IT solutions. Specializes in
description
financial information. Actively impacts on the organization know-how, standardizing methods of obtaining and processing financial information. Co-creates and operates financial and accounting systems, data warehouses, business intelligence systems, and other applications (systems) dedicated to controlling processes.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3
Analyzes business processes and information management requirements and provides financial information of the corresponding structure.
Level 4
Integrates financial information with the business information system.
Level 5
Integrating knowledge and information supports selection of innovative IT solutions.
Dimension 4: Knowledge and Skills
B02 Is ethical
B03 Is precise and aware of details
B05 Is committed to corporate strategy and aware of corporate culture
B10 Can seek, organize and synthesize
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
E. Manage E.2 Project and Portfolio Management Dimension 2:
IT Controller actively influences business performance and profitability
e-Competences:
supporting executives in keeping the IT projects on track, especially
Title + generic
through cost control process. In the multi-project environment is focused
description
on providing management tools and financial information (cost, profit, gross margin). Improves IT project management processes to optimize the usage of tangible and intangible assets. Provides risks analysis for IT projects.
Dimension 3:
Level 1
e-Competence proficiency levels
Level 2
Provides executives with the information and planning tools for simple IT projects.
Level 3
Supports decision-making processes in the IT projects by providing relevant financial information.
Level 4
Supervises the implementation of IT projects, in particular by providing financial information and problems solutions. Takes responsibility for the financial aspects of IT projects.
Level 5
Dimension 4: Knowledge and Skills
B02 Is ethical
B03 Is precise and aware of details
B04 Is customer oriented
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
E.3 Risk Management Dimension 2:
IT Controller ensures achieving business objectives by including aspects of
e-
risk management in decision-making processes. Supports the IT
Competences:
management by identifying, measuring, monitoring and supervising the
Title + generic
various types of risks involved in business activity. Supports reducing the
description
negative results of business activity (financial failure) by using financial instruments (such as futures contracts), such as protection tools. Depending on the business strategy, declared as the executives propensity to risk, IT Controller actively affects the business financial objectives by including identified risks factors to decision processes.
Dimension 3:
Level 1
e-Competence proficiency
Level 2
Knows and understands the types of business risks in the area of IT solutions.
levels Level 3
Provides knowledge, information and tools of risk management.
Level 4 Level 5
Dimension 4: Knowledge and Skills
B01 Is creative, imaginative, artistic
B02 Is ethical
B03 Is precise and aware of details
B09 Can work in a team
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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Profile: IT Controller
E.5 Process Improvement Dimension 2:
IT Controller reviews IT solutions (processes, procedures, tools) to
e-Competences:
identify sources of waste. Standardizes and improves the quality of IT
Title + generic
processes.
description Dimension 3:
Level 1
e-Competence proficiency levels
Level 2 Level 3
Identifies the sources of waste occurring in the IT processes. Determines methods and tools for improvement of the business processes.
Level 4 Level 5
Dimension 4: Knowledge and Skills
B02 Is ethical
B03 Is precise and aware of details
B10 Can seek, organize and synthesize
B11 Can analyze
B12 Can explain
M01 Has knowledge of project management principles
M02 Has knowledge of budgeting / estimating issues and practices
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