Crisis Management Checklist for Universities and Colleges
Crisis Management Checklist for Universities and Colleges Crisis Management is the process of surviving, containing and bringing order to any natural ...
Crisis Management Checklist for Universities and Colleges Crisis Management is the process of surviving, containing and bringing order to any natural or manmade traumatic incident. It includes planning, recognition, assessment, emergency response, intervention and follow-up procedures. This checklist is an assessment tool for those responsible for developing a crisis management plan for their institution. If you are able to answer the following questions and complete the following information, you will have begun the process of developing your own customized blueprint for crisis management. Begin to gather materials into a three—ring binder as you customize the plan to your organization. University or College: Point of Contact:
Before the Crisis: Pre-Incident Planning Has the institution assessed its at-risk potential for the following: Man –made events Criminal acts Workplace violence Domestic violence Accidents Suicide Fire Bomb threats Terrorism
Has the institution assessed its at-risk potential based on: Industry Geographic location Demographics Past incident Policies, procedures, current technology Other special considerations for at-risk potential:
1
Crisis Management Checklist for Universities and Colleges Areas of Physical Assessment: Geographic location Automobile traffic patterns Signage Exterior lighting Landscape Design Foot traffic Access control High traffic reception areas
Date of Most recent safety/security assessment: Results of assessment and recommendations for changes:
Were those recommendations put into place? If not, what is the timeline for doing so?
2
Crisis Management Checklist for Universities and Colleges Important Contacts: Complete one for each campus or institution location.
Campus Location & Phone: Contact
Contact Name
Contact Phone Number
Contact Name
Contact Phone Number
Contact Name
Contact Phone Number
Corporate Security / Crisis Coordinator Local Police Local Fire / Rescue Nearest Hospital Employee Assistance Program Telephone Company Data Recovery
Campus Location & Phone: Contact Corporate Security / Crisis Coordinator Local Police Local Fire / Rescue Nearest Hospital Employee Assistance Program Telephone Company Data Recovery
Campus Location & Phone: Contact Corporate Security / Crisis Coordinator Local Police Local Fire / Rescue Nearest Hospital Employee Assistance Program Telephone Company Data Recovery 3
Crisis Management Checklist for Universities and Colleges Institution Policies Is Policy in Place?
Policy
Date of Most Recent Revision and Distribution
Bomb Threats Drug Free Workplace Closing of Institution Closing of Building on Campus Mail Handling Restraining Order Safety / Security Sexual Harassment Termination Weapons Workplace Violence
Are pre-employment screening mechanisms in place? (Describe)
Crisis Management Checklist for Universities and Colleges Developing a Crisis Team
Yes
No
Has the institution defined what constitutes a crisis? Consider how this definition fits with the corporate culture.
Determine when the crisis management plan would be called into action:
Yes
No
Name
Does the institution have a Crisis Team? If yes, list the members of the team below. Title
Crisis Team Role(s)
1. 2. 3. 4. 5. Date and description of most recent Crisis Team Training:
Crisis Team Checklist:
Yes
No
Has someone from the team met with local emergency services?
Yes
No
Has a crisis team list been developed and distributed?
Yes
No
Has a primary meeting location been identified for the team?
Yes
No
Yes
No
Has a secondary meeting location been identified? Do both locations contain communication capabilities and emergency supplies?
Yes
No
Has the crisis team been empowered to make immediate decisions?
Yes
No
Have plans been developed with key leaders? (If “No,” skip next Q)
Yes
No
If yes, will they be able to communicate with each other quickly? 5
Crisis Management Checklist for Universities and Colleges
Evacuation Plan:
Yes
No
Yes
No
Does the institution have a written evacuation plan? Does the plan include designated meeting areas for employees outside each building?
Yes
No
Is there a means for accounting for all personnel?
Yes
No
Is the evacuation plan ADA compliant?
Yes
No
Has the plan been distributed and posted?
Yes
No
Has the plan been shared with local rescue personnel?
Date of most recent plan review: Date of most recent company-wide drill: Who decides to evacuate in an emergency?
Global Concerns: Designated individual(s) for tracking of global expatriates, foreign nations and business travelers Established protocol for communicating with international employees Emergency transportation plans Established relationships with charter airlines Alternate travel plans Local employees to act as drivers and guides Multiple routes to neighboring counties Review of evacuation plans with expatriate families Updates on current events
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Crisis Management Checklist for Universities and Colleges During the Crisis: Your Crisis Management Plan should: Contact emergency services first. Emphasize life/safety as a priority. Address preservation of the scene as evidence. Provide for prevention of further damage. Provide for good crisis leadership. Include on-scene psychological support services. Address managing the media. Relationship building prior to an incident An assigned media spokesperson An assigned briefing area Regular updates Describe the means and procedure for notifying impacted families. Allow for provisions of lodging, food, medications, etc. if necessary. Provide for continuation of University or College business. Plan for regular communication from senior administration to employees post-crisis. Include procedures for notifying external partners. Specify need for an assessment and damage report.
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Crisis Management Checklist for Universities and Colleges After an Incident:
Yes
No
Are post-incident psychological support services needed?
Yes
No
Who will follow up with impacted families? Is there regular communication from senior management to employees?
Yes
No
Does the plan provide a solution for interruption in performance?
Yes
No
Yes
No
Does the plan include replenishing used emergency supplies? Has the Crisis team met to evaluate the crisis response, make any revisions and correct any problems?
Yes
No
Has the plan been updated to reflect lessons learned?
Crisis Plan Review Have you considered the following: Safety posters or emails? Safety brochure for employees and visitors? Training sessions about the plan? Quarterly review meetings to update plan? Regular drills?
