CITIZENS ONLINE

Get IT Together Final Report for Highlands January 2015 Irene Warner-Mackintosh, Project Coordinator

Table of Contents Introduction ............................................................................................................................................ 1 The Get IT Together Programme ........................................................................................................ 1 Get IT Together in the Highlands and Islands Region ............................................................................. 1 Objectives ........................................................................................................................................... 1 Targets ................................................................................................................................................ 2 Round up of the Project .......................................................................................................................... 4 Nairn................................................................................................................................................ 4 Western Isles................................................................................................................................... 5 Shetland Isles .................................................................................................................................. 6 Argyll and Bute ................................................................................................................................ 6 Moray .............................................................................................................................................. 6 Project Challenges............................................................................................................................... 7 Project Legacy ..................................................................................................................................... 7 Case Studies ........................................................................................................................................ 8 Appendix A: Key Communities reached ............................................................................................ 11 Appendix B: Community Groups supported ..................................................................................... 12 Appendix C: Infographic .................................................................................................................... 17 Appendix D: Pocket Brief .................................................................................................................. 18

Introduction The Get IT Together Programme The Get IT Together programme promotes digital inclusion amongst disadvantaged communities. The approach involves a two year community development process, managed by a full time project coordinator, who works with the local community to: •

Understand the rationale for using Information and Communication Technology and the barriers involved

•

Build community capacity and support local partners

•

Plug gaps in provision

•

Manage volunteers to support the programme

•

Deploy a range of national offerings that support digital inclusion

•

Ensure new internet users progress on a learner journey and feel a positive impact from going online.

•

Embed the programme in and align with local strategies

Get IT Together has been established through a national partnership involving BT and Citizens Online, along with key local partners. 24 further national partners support the programme with their complimentary offerings, such as free software, internet safety training or specific routes to engagement with those who are offline.

Get IT Together in the Highlands and Islands Region The project in the Highlands and Islands is a partnership between Citizens Online, BT and HIE. The project is led regionally by the Regional Digital Participation Coordinator (Highlands and Islands), Irene Warner-Mackintosh. Supporting the regional co-ordinator are local post holders: Brigitte Vallance, Project Officer in Nairn; Jo Chenhall, Project Officer (peripatetic); Lesley MacAngus, Project Officer in Caithness and Sutherland; and Shona Munro, Project Coordinator (currently on maternity leave).

Objectives The Highlands and Islands region is geographically remote with a number of outlying islands, and securing sustainable island populations is key to the future of these communities. The project has been working to ensure that all residents have the opportunity to enjoy the direct benefits which digital technology has to offer, through both access to technology and the skills, motivation and confidence to use it to increase their life opportunities and employability. Furthermore, the project aims to embed the aspirations of Highlands and Islands Enterprise (HIE) to create a World Class Digital Region, as well as the Scottish Government’s aims as outlined in the Digital Scotland 2020 report.

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Targets Get IT Together in the Highlands and Islands was set comprehensive and challenging targets at the start of the programme designed to ensure that learners did not receive a short intervention, but at least 4 hours basic internet training to start them on their journey. Through the work of Citizens Online project co-ordinators and our close partners, our work on the Get IT Together Programme has supported over 20,000 learners in this way, and Get IT Together in the Highlands and Islands contributed to this goal. The targets also ensured that the project worked with local community partners to build and support existing training and access, avoiding duplication and adding both value and longevity. Volunteers and tutors were used to support these goals and targets for recruiting volunteers were included in the project plan. The programme’s impact has been evaluated, not just on the number of people trained, but also on the wider and longer term outcomes e.g. finding employment or going onto further education/training. For more details of the measures and outcomes, please contact Emily Harper, Head of Research & Programme Manager, Citizens Online1. Longitudinal Study Results The two year longitudinal study is running alongside the project delivery. Each learner completes an entry and exit form, and a sample of learners is then contacted by phone at 3, 6, 12 and 24 months to assess the impact of the training. The results of the study have been extremely positive, with an overall success of 74% online two years after training. Across all of the Get IT Together projects, broadband uptake has increased, from 60% at entry, to over 80% for those who have taken part at two years. Analysis shows that access to a home internet is key for regular internet use. For those without access at home, libraries and community centres have provided a place to get online. Interestingly, access is now starting to become available through jobcentres and banks have featured in the results for the first time. Locally, the results show that the Highlands project has been working successfully with mainly retired people. Learners do not have much support for internet use from family or friends. For those without home broadband, libraries and local community centres provide access points. The Local Council, JobCentre Plus (JCP) and NHS Direct are the most popular Government services used by those online. Learner confidence has increased as a result of the training and this has been a factor in predicting long-term internet use. A pocket-brief has been produced to show the results of the longitudinal study in Highlands and this has been included in Appendix D. The results of the study have been used to inform a social return on investment evaluation carried out by Just Economics, on behalf of BT 2 and has calculated: Social return on Investment of the Get IT Together Programme This has been calculated at £3.70 for every £1 invested and demonstrates an excellent result for the programme which demonstrates the impact that the projects make to a range of stakeholders including the learners themselves, volunteers and tutors engaged by the programme, and the state. Value of digital inclusion The value of being online to a new user is £1,064 per annum. This comes from having more confidence, making financial savings online, new job seeking skills and a reduction in social isolation. 1

Please email [email protected] http://www.btplc.com/Betterfuture/ConnectedSociety/Valueofdigitalinclusion/index.htm

2

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For an advanced user this figure is £1,756 per annum. This comes from being online more and being able to do more activities. For a professional user, the figure is £3,568 when combined with the benefits for an advanced user. This comes from being able to work remotely and the wage premium to those who use IT at work.

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Round up of the Project 2013-2014 has been an exceptionally busy period in the Highlands and Islands region in terms of digital inclusion activity. The project has recruited three new post holders bringing the overall Highlands and Islands team to six and this has enabled greater regional delivery. Our unique relationship with Highlands and Islands Enterprise has provided us with substantial opportunities for partnership working, not least through Our Digital Zone, a roadshow which through multi agency engagement- highlighted the benefits and possibilities of digital participation in communities across the region.

Get IT Together – Nairn Project Coordinator, Brigitte Vallance helps learners to get online.

Picture Credit: Tim Winterburn / HIE

The team has worked extensively, though not exclusively, in those areas that will benefit from Next Generation Broadband, as well as those areas supported by Community Broadband Scotland to ensure digital inclusion activity, even in those areas which are harder to reach. (See Appendix 1). This work continues to evolve as an increasing number of communities in the region get online, as the Superfast rollout continues. Furthermore, they have established and built relationships with a number of significant key panHighland partners, including NHS Highland; The Highland Council; Reshaping Care for Older People; Connecting Carers; Living It Up, and Sight Action. The project is in a unique position to provide a cohesive approach to digital inclusion due to the geographic spread of coordinators. At a national level, the project has extended partnership working with SCVO, Scottish Government, the Scottish Universities Network, and a significant number of third sector organisations. There has also been work with partners in housing, building on existing activity through tenant participation schemes. There have been discussions around the implementation of a systemic approach with the local authority, as well as with several others including Pentland Housing, Orkney Housing, and Albyn Housing. Again, the project is in the unique position to provide a pan-Highland approach in working with these partners. The team were also pleased to be invited to showcase their own approach to Glasgow City Housing and Glasgow Life earlier in 2014. Nairn Brigitte Vallance was engaged in Nairn in the early stages of the Highlands and Islands Regional work, and now delivers substantial inclusion activity, not only in Nairn, but extending outwards towards Badenoch and Strathspey, with sessions in Aviemore, Kingussie and Grantown on a regular basis. Brigitte reports that the project has successfully established many community connections both in Nairn and surrounding rural areas, with many examples of good working practices by close partner

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working and support. The community of Nairn has fully embraced becoming digital and is enjoying the benefits of the Superfast broadband delivery from BT. Sessions have proved very popular with the older members of the community and have become part of the Nairn weekly social calendar. Nairn also benefits from having a digital ‘pay it forward’ scheme where previous learners support new learners to get online. Brigitte has supported the Work Club in Nairn and trained those seeking employment. Working with Employability Highland has proved to be a very valuable ongoing partnership. The project in Nairn has provided supported learning opportunities in the local residential home that cares for people with acquired brain injury and degenerative disorders. The learners welcomed the opportunity to learn new skills and test the voice recognition provision on the devices. The project established the Beginner’s Internet Group (BIG) club in Nairn during the national Spring Online week organised by Digital Unite. The project won the overall award for Best Spring Online event. The club is well attended and has helped to connect communities in Nairn and nearby Ardersier and Croy. The club is funded by Reshaping Care for Older People (RCOP) and was set up, launched and run by the Get IT Together team, with support from Signpost Inc. We have had a very useful and beneficial working partnership with both funders.

The club is supported by Saltire volunteers from Nairn Academy who have been dedicated, reliable and generous with their time and skills. They support learners to get online and the students feel they have gained invaluable experience for before attending University. The club is an outstanding example of intergenerational and co-operative working. The activities are mutually beneficial and the shared experience is helping everyone gain confidence, friends, skills and experience. This project has impacted positively on everyone who has attended. Learners have commented that they enjoy getting online and learning how to stay in touch with family and friends.

Western Isles As part of Our Digital Zone, and in partnership with seven local agencies, the Highlands and Islands regional project has rolled out workshops across the Outer Hebrides. Irene has trained seven local tutors to ensure widespread geographic delivery.

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Delivery of this project began in October 2014, and has had over 80 people participating in the initial workshops. From January to March 2015, work will continue with the same partners to embed training. This sustained activity will also leverage support funding from the NHS through the Living it Up project, allowing for greater depth of engagement. Shetland Isles After extensive discussions with local partners including HIE (Shetland Area Office), Shetland Islands Council Community Planning and Development, and Voluntary Action Shetland, Citizens Online is recruiting a part time project officer to begin at the start of 2015. The project officer will take forward local inclusion activity for a six month period, focusing on the following locally identified groups: • Carers groups - the route for delivery will be via Voluntary Action Shetland who are already working with established groups; • Islesburgh 60 plus club (Lerwick based) and other social groups for the elderly; • Parenting groups - routed via Voluntary Action Shetland who have a staff member already working with these groups; • NHS - working alongside health improvement staff who have already engaged individuals in health improvement activity and where digital could be an additional tool; • Outer Isles – to identify paid tutors for these areas and work through community development groups to identify beneficiaries and set up sessions (assuming sufficient connectivity in these areas). Argyll and Bute Jo Chenhall is the peripatetic project officer whose remit includes Argyll and Bute. In Argyll and Bute two courses have already been delivered. One class in Dunoon was delivered for the local Sandbank citizens club and was very well received. In addition, courses have been planned with the help of Mull and Iona Community Trust, Other classes that are running in this area include tutor training in Fort William, which will be followed by two introductory sessions that show learners how to use iPads and how to stay safe online. Classes have been held in Portree, Skye helping people get online for the first time and Jo will continue to work in areas of most need. Moray The partnership with the local libraries and Moray Adult and Community Education has enabled delivery throughout the Moray region, despite the absence of a project coordinator. Learning opportunities have been varied, and have been meeting community needs as identified by these key local partners. Irene is now in discussions with Living it Up to embed activity more deeply into the Moray area, reaching beyond the library network.

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Project Challenges The primary challenge facing the Highlands and Islands Regional project is around sustained funding. The project is only sustained until March 2015 as a result of the commitment from long-term partners, Highlands and Islands Enterprise. However, HIE funding is anticipated to end in March. HIE recognises the significance of digital inclusion as part of their vision of a World Class Digital Region. We remain hopeful that clearer direction from Scottish Government will inform funding objectives and give direction to activity. Access to the internet in many public spaces throughout the region also continues to be a challenge, as many of these forums do not have unrestricted Wifi for local communities.

Project Legacy To date, the project has embedded itself very successfully amongst target communities and beyond, with extensive geographic coverage. A key strength lies in the ability to work at a hyper local level, ensuring a bottom up approach through digital community development and engagement, while simultaneously maintaining a strategic regional overview which enables a top down filter. This approach has been developed as a result of practical experience gained over the three year period of this project and previous Get IT Together programmes. The outcomes of both the longitudinal study and the Citizens Online – Digital Skills Systemic Approach – White Paper further evidence the strengths and impacts of the project. Our work to date has highlighted the importance of digital inclusion to a wide range of partners, whose commitment will ensure continued digital participation. With an ever changing digital landscape, there is opportunity and potential for the project to expand and continue. Areas of development and expansion over the next few months include: •

Building on an established reputation as digital inclusion specialists, recognised across the region to attract new partners and access new target groups;

•

Strategic implementation at a Highlands and Islands level of Scottish Government objectives as driven forward by SCVO;

•

Working with key partners to embed a culture of digital participation at all levels across the region, and encouraging digital learning opportunities for frontline staff;

•

Increased work with housing associations across the region: significant steps are already underway as a result of tenant participation workshops;

•

Utilising pan Highland partners to work in a strategic way to deliver key outcomes, such as improved digital literacy;

•

Increased work with the local authorities in the region - recently showcased opportunities to full meeting of The Highland Council;

•

Increased work with NHS Highland;

•

Signposting and supporting tutors and volunteers to continue supporting communities.

The Get IT Together project has changed the digital landscape of the Highlands and Islands. The project started before the release of Scottish Government’s 2020 vision for a World Class Digital Economy, and so was able to immediately ensure activity reflected this aim. The grassroots nature of the project, immersed in local activity and –importantly- delivery, has ensured that the movement towards digital participation for all is no longer a discussion point, but is an active focal point for our communities. Our work has lead the way, ensuring that we are not just talking about the vital nature of digital inclusion, but actually ensuring this happens. Ongoing financial support from HIE enables us to continue to lead in digital inclusion, providing a strategic

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overview of digital inclusion activity across the Highlands and Islands region, while simultaneously embedding this in the national objectives.

Case Studies

Let’s Get Heard: Community Podcasting for Absolute Beginners Citizens Online has been engaging with the innovative Digital Commonwealth project, a legacy project of The Glasgow Games in 2014. As part of wider engagement, Digital Commonwealth creates open source learning documents. Dave Hughes, Accessible Information Officer at UNISON, contacted the Get IT Together team and asked if they could offer multi agency, hands-on training sessions for people with learning disabilities or with communication support needs. Following discussions with his line manager they felt that podcasts would be useful for their client base but had little knowledge about how to make them. The aim of the sessions was provide learners with the basic skills needed to create audio content, using the Digital Commonwealth content as a springboard. They would also learn the basics of podcasting and recording. Learners could then use, and share their new skills with their own client groups- many of whom are socially and digitally excluded. The training was held over two days and 16 learners attended. They were shown how to use a range of software, including GarageBand, Soundcloud, and Audioboo. Learners used handheld devices such as iPads and phones, with very basic microphones. The day was a great success and learners were highly engaged throughout the session. They avidly shared TED talks and other content for inspiration, and there was discussion on the day about other possible training. One learner, Barbara Manson, Occupational Therapist commented: "I have very basic IT skills so, although understanding the need to do the podcast training with Citizens Online, I was quite apprehensive. I needn’t have been. I came away with ideas for applications in work and thinking of other organisations I’m involved with which could benefit from similar training." Dave Hughes told us:” The course was very good; it was a basic introduction, which suited me. There was a good discussion on how it could be applied in a practical way for people with dementia or for people with learning disabilities which I think enthused those sceptical about digital and social media about how they could apply it to their work.”

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Mary and Hugh surf the net Local residents, Mary and Hugh, have been discovering the benefits of being online, thanks to a free course being delivered in Nairn by Project Coordinator, Brigitte Vallance. Mary and Hugh first found out about Get IT Together - Nairn when they visited Nairn Community Centre on their way home from an appointment. They got talking to Brigitte and were soon asking about the “swooshing tablets” that they had seen people using. Brigitte showed them an iPad which captured their imagination, so they booked onto a free IT taster session being delivered at the Centre. Mary was excited about learning more and commented to Brigitte: “I can’t wait to start sessions and get swooshing!” During the taster session another learner, Fiona, shared her own learning with the couple and showed them how to use the internet. Hugh discovered that he particularly likes playing games online and Mary can now shop online and download books from the local library. Mary and Hugh now regularly attend sessions and are continuing to learn about what the internet can offer them. They are looking forward to having their first Skype session with relatives who live abroad. As well as learning about the internet they have made friends and enjoy socialising with the group of other learners. The couple currently have a Smartphone to access the internet, but are so pleased with what they have learnt that they are talking about getting broadband installed at home. Brigitte commented: “Mary and Hugh have learnt so much during their time with us. They are now confident online and are really enjoying learning about the internet.”

Volunteer students help learners to get online Local residents have been learning how to get online for the first terday to my son in Aberdeen and he was fair delighted receive it.” of student volunteers from Nairn time, with helptofrom a group Academy. The students are supporting Get IT Together – Nairn as part of their Saltire Awards, a scheme that encourages young adults to learn new skills through volunteering. The students have been helping learners to use the internet, set up email accounts and find out more about their hobbies online. As part of their work programme, they also helped Project Coordinator, Brigitte Vallance to set up a new social club called the Beginners Internet Group (BIG). The aim of the BIG group is to provide learners with a supportive place to meet on a regular basis to learn more about the internet. The first session of BIG was held at Nairn Community and Arts Centre in May 2014 as part of Spring Online Week, and was an immediate success. 35 learners attended the initial session, and discovered how to use tablets, laptops, and smart phones to surf the net and save money online, with help from the student volunteers. One learner explained how the session has already helped her in her everyday life: “I went to the Post Office to get my car tax, after queuing for some while I was told that I had forgot a necessary document. I went home, got on my tablet and taxed the car in less than five minutes.”

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Partners work to connect the Hebrides Some months ago, Citizens Online was approached to join discussions around digital inclusion in the Western Isles, where there was a clearly identified need to offer basic classes for those getting online for the first time. After extensive ground work by local partners, Citizens Online and Living it up. hosted two Train the Trainer workshops, in Stornoway and Benbecula. These were a precursor to twenty four sessions starting in November, and offered across the islands. Sessions included topics such as Getting Started with Emails, Using Smartphones, and Social Media for Beginners. Living it Up is a three-year programme aimed at empowering people to improve their health and wellbeing. The project delivers innovative and integrated health, care and wellbeing services, information and products via familiar technology. This enables people to keep better connected with their communities and those they care for and receive care from, and so there is a natural synergy with Citizens Online. An incredible range of local partners have offered their support and time to the project, which covers a huge geographical area- these partners are Comhairle nan Eilean Siar (Western Isles Council), Living it Up, Western Isles Learning Shop, Lews Castle College (University of the Highlands and Islands), Cothrom, Claddach Kirkibost and the local libraries. Local partners have gone to great lengths to attract local learners- advertising across the islands and coordinating it all with an online booking system where learners can be logged on. Graeme Miller, Community Education Officer, commented: “This been an innovative partnership involving seven agencies and stretching the length of the Western Isles.””The input from both Citizens Online and the Living it Up project has been extremely valuable and this has been reflected in the strong attendances at the workshops run to date.” Lynne Maciver told us: "The Living it Up team is delighted to be working with Citizens Online to help people improve their health and well-being through improving their digital skills and getting connected online.” “The popularity of the courses indicates this is something many people want and they appreciate the opportunity to learn at their individual pace in a warm and friendly environment."

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Appendix A: Key Communities reached

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Appendix B: Community Groups supported Abbeyfield Residential Homes

Befrienders Highland (regional)

Adult Befriending Orkney

Ben Wyvis Primary School (Conon Bridge)

Adult Education Co-ordinator Sutherland

Berriedale Village Hall

Advie &Cromdale Development Trust

Birchwood Highland - Fort William

Age Concern Orkney

Black Isle D-Caff (Avoch)

Age Scotland - Nairn

Black Isle Leisure Centre

Age Scotland - NWS

Boat of Garten Community Hall

Albyn Housing

Borgie Log Cabin Project

Alzheimer Scotland - Grantown on Spey

Bradbury Centre

Alzheimer Scotland - Nairn

Broadford College

Alzheimer Scotland - Regional

Brora Friendship Club

Am Baille Gaelic Website

Brora Learning Centre

An Cala Supported Learning

Buckie Library

Applecross Community Hall Committee

Cairn Housing Association

Applecross Heritage Centre

Cairngorm Learning Partnership

Applecross Land Partnership Scheme

Caithness Seacoast

Ardgay and District Community Council

Camus Arts Centre

Ardross Community Hall

Cannich Village Hall

Argyll and Bute Council - Employability team

Cantray College

Argyll and Bute Voluntary Action

Castletown Heritage

Arisaig Lunch Club

CCAST Tain

Arthritis Care Kingussie

CEOP

Artysans

Charleston Community Centre

ASDAN group (Portree High School)

Chest Heart and Stroke Club

Assynt Learning

Children’s Disability Service

Auchtertyre Learning Centre

Citizens Advice Bureau

Auk Club Internet Taster

Citizens Advice Scotland - Inverness

Aviemore Community Centre & Library

Claddach Kirkibost

Badenoch & Strathspey Community Transport

Clan, Orkney - Volunteer Training

Badenoch Strathspey, Nairn Ardersier District Partnership

Coigach Village Hall

Barn Church, Culloden Barnardos Works Beauly District Care Project Befrienders Highland (Nairn)

Columba 1400 Community Development Worker NHS HSCP Community Health South & Mid Highland Community Learning and Development Community Transport Aviemore Page 12

Connecting Carers - Highlands

Glen Urquhart Care Project

Connecting Carers Fort William

Glen Urquhart Childcare Centre

Conon Bridge Community Centre

Glendale Craft Group

Contact the Elderly

Glendale Lunch Club

Cothrom

Glenlivet Community Council

Council for Voluntary Services

Glints of Gold - Spectrum Inverness

Couthie Corner (Alzheimer group)

Gospie Heritage Society

Crown Church

Grand View Nursing Home

Culloden Library

Grantown Grammar School

Deaf Awareness

Grantown Museum

Deernes Senior Citizens

Grantown YMCA Ladies Tea Group

Digital Commonwealth

Gregor House Residential care

Dingwall Community Centre

Gurn from Nurn

Dornoch Bowling Club

HC Ranger Service

Dornoch Cathedral

Health & Happiness - Skye

Dornoch Firth Group

Health & Happiness Community Connectors

Dunbar Centre - Inverness

Health & Happiness Community Connectors Badenoch & Strathspey

Dunbeath Day Centre Durness Village Hall Duthac Centre East Sutherland Money Advice Service Embo Development Group Employability Highland Employability Scotland Employment Support Group Kirkwall ESOL Inverness Farr Edge Youth Club Feish Ghallaibh

Health Improvement Forum East and Mid Ross Hebrides Alpha Helmsdale Community Centre Helmsdale Dementia Group Hi-Arts Highland Adult Learning Partnership Highland Connecting Carers Highland Council Customer Services Highland Council Employability

Forres Library

Highland Council Employability Service Sutherland

Fort George Museum

Highland Council Welfare Reform Group

Friends of Torridon School

Highland Interfaith Community

Gaelic Speakers Group

Highland Sensory Centre

GALE - Gairloch

Highland Social

Generations Working Together

High Life Highland

Generations Working Together - Highlands

High Life Highland Adult Learning

Get to know your Techno

High Life Highland Library Service Page 13

High Life Highland Youth Dev Aviemore

Lairg Learning Centre

High Life Highland Youth Dev Grantown

Lambaness Sheltered Housing Group

High Life Highland Youth Dev Ulapool

Land, Sea and Island Centre volunteer group

High Life Highland Youth Development - Black Isle

LEAD

High Life Highland Youth Development - Tain

LEAD Scotland Caithness and Sutherland Coordinator

Hillswick Nature Reserve

LEAD Scotland Scottish Co-ordinator

HISEZ

Learning Link

Howard Doris Centre

Learning to be Enterprising Co-ordinator

Hoy Lunch Club

Lews Castle (UHI)

Hoy Parent Council

Life Skills Caithness and Sutherland

Hoy PEEPS Group

LifeSkills Highland Regional

HUG

Living IT Up Moray

Inshes Church

Living IT Up Nairn

Inverness Job Centre Plus / DWP

Living it up, Western Isles

Inverness Library Volunteer Group

Llhanbryde Community Centre

Inverness Museum and Art Gallery

Lochalsh Youth Community Trust

iScape

Lochielnet Project

Isle of Canna Community Association

Lossiemouth Library

Isle of Canna History Association

Lunch Club 65+ Kingussie

Isle of Eigg Community Association

Mackenzie Centre Inverness

Isle of Eigg Heritage Trust

Macphail Centre

Isle of Eigg History Society

Macular Group

Isle of Eigg Residents Association

Made in Ullapool

Isle of Muck

Mallaig Learning Centre

Isle of Rum

Marengo Centre

James Cameron Centre

Meallmore Ltd Manor Care Centre

JCP - Orkney

Melvich Care Home

Job Centre DWP - Dingwall

Melvich Village Hall

Kalisgarth Day Centre Digital Photo /iPads Session

Men's shed Inverness

Kinguisse High School Kinmylies Church KLB village Hall Kyle of Sutherland Youth Group Kyleakin Connections

Merkinch Community Centre Merkinch Enterprise Mosshie Internet Café Mull & Iona Community Trust Murkle Community Association Murkle SWRI Page 14

Nairn Academy

Reay Village Hall

Nairn Cardioactive Group

Richmond Fellowship Badenoch & Strathspey

Nairn Healthcare

Ross County Football Club

Nairn Hospital

Rotary Club Nairn

National Trust for Scotland Canna Archivist

RoWan Zero Waste

Nautilus

Royal British Legion

New Futures Sutherland

Saltire Volunteers

NHS Aonach Mor Community Mental Health

Sanday Afternoon Club

NHS Community Food and Health

Sanday Development Trust (cam??)

NHS Health Improvement

Sandbank Senior Citizens Club

NHS Health Promotion (substance misuse)

Scottish Crofting Federation Local Coordinator

NHS Public Health Network NHS Western Isles North Coast Connections North Coast Leisure Northern Alliance Orkney Arthritis Care Orkney Seafarers Group Orkney Youth Café Ormlie Community Association Over 50's Fitness Class Oversteps Dornoch Partnerships for Wellbeing Peedie Blether Group, Clan Orkney Pentland Housing Association Police Scotland Community Department Portgower Village Hall Portree Learning Centre Rag, Tag & Textiles RCOP Badenoch & Strathspey RCOP Inverness RCOP Inverness West RCOP Mid - Ross RCOP Nairn RCOP Ross-shire

Scottish Crofting Federation Training SCVO Seaforth Care Home Golspie Senior Citizens Community Network Senior Citizens Lunch Club Sheltered Housing Shetland Islands Council Community Planning and Development Shirley Project - Skye Shirlie Project - Nairn Shirlie Project - Regional Sight Action - Regional Sight Action, Local branch Signpost Inc. Skibo Estate Skill Dev Scotland - Nairn Skill Development Scotland - Fort William Skye and Lochalsh Mental Health Association Sleat Community Trust Small Isles Community Council Smithton and Culloden Youth Centre (SCY) Social Enterprise Academy Soirbeas Community Development Speysound Radio

Reay Golf Club Page 15

St Colms Special Needs IT Group

Viewpoints

Stay Safe Highland

Village Advisory Service (ESVAS)

Strathnaver Village Hall

Visit Nairn

Strathpeffer Learning Centre

Vocational Support Team - NHS Highland

Strathy Village Hall

Voluntary Action Orkney

Stromness iPadders

Voluntary Action Shetland

STUC Highlands and Islands

Volunteering with VABS

Sunshine Club Aviemore

WEA Highland

Swanson Gallery

Western Isles Advocacy

Tain Royal Academy

Western Isles Council

Tenancy Dept Highland Council

Westray Learning Centre

THC Tenant Officers

Wild North Festival

THC Tenant Officers - Highlands

Women at Work

The Friendship Club

Women's Aid Inverness

The Learning Shop

Women's Employability

The Meadows Care Home, Dornoch

Work Club Highland Employability Ballintore/Tain

The Sheilling Cooperative The Wasde Centre Kingussie The-Meeting-Place Nairn, Community Project

Work Club Highland Employability Grantown on Spey

Thirsty for Theatre

Work Club Highland Employability Invergordon

Thurso Golf Club

Work Club Highland Employability Raigmore

Thurso IT Hub

Young mum groups Helmsdale

Thurso Swimming Pool

Youth Achievement Group Orkney

Timespan

Youth Development - Nairn

Torridon & District Community Group

Youth Development (Grantown on Spey)

Torridon Community Centre

Youth Development Aviemore

Trading Post Helping with Autism

Youth Work Scotland

Train Shetland Transition Scotland Transport 4 Tongue U3A Grantown on Spey UHI UHI Essential Skills UNISON Inverness University of 3rd Age - Skye University of Highlands and Islands Page 16

Appendix C: Infographic

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Appendix D: Pocket Brief

Have you used the Internet in the last 3 months? (All Highlands Projects)

Employment status

86%

Retired

Longitudinal Research Study - Highlands Date: Jan-15 Head of Research [email protected]

84%

82% 80%

Job seeking

78%

Employed

76%

74%

Self employed

72%

KEY: 3 mths

6 mths

12 mths

24 mths

Entry Form

Exit Form

Longitudinal Study

0%

20%

40%

60%

80%

For learners without home broadband:

Are you encouraging others to use the Internet?

Where will you use the Internet?

Which Government Services do you use? 12 months

12 months

Library

Already use

Yes

No 0%

20%

40%

60%

Community centre

Jobcentre +

Friend's house

NHS Direct

College

Local Council

Other

DVLA

80%

Who is supporting your Internet use?

How confident are you using the Internet?

How confident are you now?

12 months

No-one Family

Very confident

Very confident

Quite confident

Quite confident

OK

OK

Not confident

Not confident

Not at all

Not at all

Friend Other Trainer

0%

10%

20%

30%

40%

50%

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0%

10%

20%

30%

40%

50%