Business Analyst – ICT Transformation New Zealand Fire Service Position Description

Job #:

110/2016 12 Months Fixed Term Employment Role

Business Area:

ICT

Location:

NHQ, Wellington

Reports to:

ICT Transformation Programme Manager

Date:

July 2016

Position context The New Zealand Fire Service (NZFS) is comprised of five regions with around 450 stations, and 9,500 volunteer and paid fire fighters spread throughout the country. As well as responding to a wide range of emergency situations, NZFS is focussed on fire safety and prevention in NZ communities. The New Zealand Fire Service Commission is the Crown’s principal fire risk management and service delivery agency. It provides a comprehensive range of risk reduction, fire safety public education, emergency response and rural fire authority co-ordination services to protect New Zealand’s 4.2 million residents and visitors, $240 billion stock of buildings and 27 million hectares of forest and grasslands from fire. ICT Transformation is a 5 year programme that will improve ICT capability across NZFS by migrating infrastructure and business applications from on premise to the Azure cloud. The programme commenced in October 2015 and the first project “Foundations for Mobility” has started. This project will provide the information infrastructure, integration infrastructure and mobile application framework to support mobility and future transformation projects as well as delivering a mobile pilot. This role will be responsible for providing business analysis to ICT Transformation Programme projects. It is the responsibility of the jobholder to work in this context and provide superior, quality focused and relevant business analysis services.

Vision, mission and values

Our Vision:

Working with communities to protect what they value.

Our Mission:

To reduce the incidence and consequences of fire and to provide a professional response to other emergencies.

Our Values:

Serving our Communities Integrity Adaptability Skill Comradeship

ICT transformation Business Analyst Position Description

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Position purpose

The purpose of the position is to deliver business analysis services as a member of the ICT Transformation Programme team. This will involve working closely with business stakeholders, ICT transformation project managers and team members across most phases of the solution delivery lifecycle (SDLC). This is a key role for supporting development of business cases and delivery of solutions throughout the SDLC. It involves elicitation and specification of business requirements, analysis of change impacts (including systems, people, policy and processes), and review of solutions to ensure they are viable and aligned with NZFS system architecture principles. The role will also support effective implementation of solutions working with business customers and stakeholders. To be successful in this role the incumbent will need to establish strong working relationships with business customers, technology stakeholders, vendors and other service providers throughout the SDLC. The incumbent will also contribute to the wider NZFS BA practice by contributing to BA process improvement and championing good BA practice. Projects that the programme is looking to deliver in the next 12 months include: Foundations for Mobility Office 365 Implementation Availability and Messaging System Key accountabilities

The job holder is responsible for: 

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Undertaking a full range of business analysis functions. These functions include end user and stakeholder engagement, requirements analysis, system scoping, solution and product evaluation, user documentation, solution testing and implementation. Supporting the ICT Transformation Programme project managers through development of business cases, business engagement, project terms of reference and forecasting likely business benefits Contributing to effective communications with end users and other stakeholders Contributing to requests for proposal and evaluations that strongly contribute to the achievement of the associated business benefits Championing and advising on good Business Analysis practice Advising on implementing and managing change resulting from projects

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Any other duties consistent with the position as may be required from time to time.

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Health and Safety - Employee Responsibilities  

Ensuring that they are knowledgeable about the Health and Safety National Policy, and are abiding by its principles Ensuring that a safe working environment is maintained for colleagues and visitors to the workplace by reporting any hazards identified, actively participating in health and safety

ICT transformation Business Analyst Position Description

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issues, reporting accidents and near miss incidents promptly, adhering to safety rules, and participating in rehabilitation should an injury be sustained

Scope of job

Financial delegations: 

Expenditure $ 1000



Capital Assets $ Nil

Staff responsibility: 

Direct employees:



Number of indirect employees:

Nil Nil

Key relationships

Internal: 

ICT Transformation Programme and Project Sponsors / Business owners

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Fire Region Managers and Area Commanders

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Regional and Area Business Support Managers

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National Rural Fire Authority Managers and Staff

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Volunteer Support Officers

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Frontline Fire Fighters

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Senior Management Team Members

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ICT Transformation Programme Team Members

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ICT Managers and Staff

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Programme and Change Management Managers and Staff

External:   

Emergency Services partners and relevant central government agencies (e.g. Ambulance; Civil Defence; Defence; Police) Vendors, contractors and service providers Union representatives (UFBA; NZPFU; PSA; EFOS)

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Qualifications, attributes and experience Specific Expertise: Methodology & Applications Experience

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Requirements and Analysis Skills

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Relationships and Communication

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Change Management

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Procurement

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Demonstrated experience with business analysis methods, techniques and tools. A strong appreciation of IT disciplines, methodologies and trends. An understanding of human centric design concepts and techniques Advanced knowledge of requirements elicitation and documentation tools and techniques Sound knowledge of structured analysis techniques and business modelling methodologies Advanced knowledge of the use of analysis tools and methodologies (e.g. SDLC) Experience in analysing information from a variety of different sources to reach evidence based conclusions Experience in testing solutions, including identification of defects, root cause and proposing resolution A mature approach to relationship management and communications Experience in preparing and facilitating workshops and training sessions A very high standard of written communication and documentation for a wide range of audiences and purposes The ability to select from a range of communication tools and techniques to provide concise, well targeted information to end users and other stakeholders Skilled at negotiation and mediation Experienced in supporting project implementation working alongside end users Experience with procurement processes including specifying RFP requirements, evaluation criteria and weightings

Experience and Qualifications:   

At least 5 years of experience as a business analyst Experience in business or system analysis in a comparably complex and sizable business and ICT environment Formal certification and/or training in business analysis is preferred although not essential

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ICT Transformation Business Analyst Position Description

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