Blessing Kavai Assistant Director, Safety and Flight Operations
Berthe Lawson Assistant Manager, Global Operational Audits
IATA Safety Audits for Ground Operations Established 2008 A standardised and structured audit programme of Ground Service Providers
To improve ground safety - a model for operational risk & safety management To reduce redundant audits - a system for registration and sharing of audits Operational audits mainly conducted by airlines/airline employee auditors
ISAGO Scope Audit of GOSARPs for: Organization & Management (headquarters and station) (Aircraft) Load Control Passenger and Baggage Handling Aircraft Handling and Loading Aircraft Ground Movement Cargo and Mail Handling
ISAGO Audit Trend – Dec 2015 400
351
350
298 253
300
240
250
150 22
35
37
28
155
134 121
116 105
108
100 50
193
175
200
37
38
2010
2011
215
35
44
44
43
2014
2015
2
0
2008
2009
Pool Members
Audits Performed
2012
2013
Stations on the Registry
ISAGO Audit Pool 2016: 41 member airlines Europe 13 Russia / CIS 4 -Bulgaria Air -Adria -Aeroflot -TAROM -Aegean -Air Astana -UTAir -Air Europa -Turkish -Azerbaijan Air -Air France -Finnair China / North Asia 2 -KLM -Alitalia -China Southern -LOT -BA Airlines Middle East / -CSA 5 -Hainan Airlines North Africa
North America 2 -Air Transat -Air Canada
Latin America 5 & The Caribbean -GOL -LAN -TAM -Aeromexico -Interjet As of January -2016
Africa 6 -Ethiopian -Kenya Airways -SAA -Air Zimbabwe -Arik Air -Air Botswana
-Egyptair -Qatar Airways -Royal Jordanian -MEA -Saudi Arabian Airlines
Asia Pacific 4 -Air India -Garuda Indonesia -Korean Air -Malaysian Airlines
ISAGO Airport Support Europe North America -SEA -YYZ -MIA
-YUL -YYC
LATAM ANU BBQ GYE -LIM -ESR BOG
-CTG -UIO -PBM -Inter Airports -PTY Honduras MBJ
-LHR -VCE -LGW FINAVIA -AMS -CLJ -CPH -FCO Africa -LCA -ACSA ZA
RUS/CIS -KBP -DME -SVX -Basel Aero
North Asia -HKG -SJW -CTU -PEK
Asia Pacific -MEL -ADL -BNE -BOM
6
-Capital Airports Holding
-Australian Airport Association MLE -PER MNL
ISAGO Regulatory Support North America -FAA -Transport Canada
Latin America -DGAC Guatemala -Autoridad -DGAC Costa Rica Aeronautica -DGAC Chile Civil Panama -DGAC -DGAC Peru Mexico -Antigua and Barbuda Airport Authorities
Europe -CAA NL -HSE (UK) -CAA UK -Ministry of -CAA BE Transport Austria ECAC -CAA LV MENA -DGAC FR -DGAC Lebanon -DGAC TR -CARC Jordan Africa -DGAC Kuwait -CAA ET -GCAA -CAA NG -Ministry of Transport Oman
North Asia -CAA Taiwan -CAA Macau -CAD Hong Kong Asia Pacific -CAA Singapore
ISAGO - Part of Integrated Solution Regulatory Environment and Framework •Standards •Polices
Hazard Identification •Data analysis •Feedback
AHM
IGOM
GDDB/ GADM
ISAGO
Operational Procedures •Procedures •Job cards
Verification •Audit
ISAGO – THE NEXT GENERATION
To represent, lead and serve the airline industry
ISAGO – good but not good enough Questionable audit quality Duplicate audits continue Increasing demand for audits Limited audit scope
1213
1500 1000 500
960
740 247
144 170
298
163 196
351
187 237
0
2013
2014
2015
Complexity
Audits since 2008
Total Registrations
Added value
GSPs in the Registry
Airports Worlwide
The added value of ISAGO should be Improved safety and cut in costs by reducing ground accidents, injuries and
delays An accepted alternative to the multiple audits GSPs are subject to today Highest quality audits conducted in a standardized and consistent manner, using internationally recognised auditing principles Equivalence in scope of audits Standardisation in ground operations Global recognition and acceptance
ISAGO new operational audit model Professionals trained and qualified by IATA
IATA Charter Of Professional Auditors
Entities contracted by IATA to conduct audits
GSP audit requests – annual allocation
LAE LAE
Audit certification fees
GSPs Airlines
Audit report sales
Anybody that wishes to purchase an audit report
IATA
LAE LAE
Funding
IATA administration and oversight
ISAGO new operational audit model Professionals trained and qualified by IATA
IATA Charter Of Professional Auditors
GSP audit requests – annual allocation
Entities contracted by IATA to conduct audits
LAE
Audit certification fees
LAE LAE
Audit report sales
LAE
IATA administration and oversight 13
Funding
GSPs Airlines Anybody that wishes to purchase an audit report
New model: CoPA qualification process Charter of Professional Auditors (CoPA)
Qualification process managed by IATA Training provided by IATA Authorisations for specific disciplines
2 year membership
Recurrent training Minimum number of audits Independent performance assessment
New model: Auditor qualification process Step 1 - Application & initial assessment
Education, auditing and operational experience IATA Interview
Step 2 - Discipline-specific training
Pre and post training assessment CBT modules
Step 3 - ISAGO auditor training
Classroom
Step 4 - Evaluation audit
On-site assessment
New model: extended IATA management Contracting of Lead Auditing Entities (LAEs)
LAE tender – evaluation of capability to administer audits allocated audits on IATA’s behalf 2 year contract Responsible for audit arrangement and administration, communication with Auditee and delivery of final audit report LAE contracts auditors from CoPA based on their skill-set and audit location
ISAGO/audit performance oversight
Independent assessment managed by IATA Influences continued LAE selection and CoPA membership
New model: Registration scheme ORM development recognises organisation’s management of
operations
Safety, security and quality management systems at headquarters level Operational implementation/deployment at station level Oversight of station implementation/deployment at headquarters level
ISAGO registration of GSP
As an organisation on the corporate level Registration 3 year period Stations are registered under the corporate scheme Registration 2 year period
New model: standardisation Standardisation of:
Auditor training and performance Audit conduct Audit report production
Audit scope/IGOM development
Additional disciplines according to demand Additional auditor qualification training and authorisations Guidance material
SMS implementation strategy (2016-2019)
IOSA ORG 1.1.10/3.5.5
New model: scheme of charges Audit cost
Professional fees, travel and subsistence costs Dependent upon number of audit days (scope/number of auditors)
Admin costs (LAE, IATA) Airline cost to cover the program management
Airline annual subscription (to cover program management, oversight, verification audits)
Auditor qualification
Training costs
Challenges Airline buy-in/commitment Value for investment for GSPs Value for LAEs to apply and contribute Maintaining audit demand Maintaining audit quality Achieving safety, cost and efficiency benefits
