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BAA Heathrow An official T5 report for the aviation community.

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> CONTENTS FOREWORD 5 ..............Mike Clasper, BAA plc chief executive THE BAA VISION 7 ..............Mick Temple, managing director, Heathrow Airport Ltd 9 ..............Paul Fox, T5 integration director THE T5 VISION 10 ............Tony Douglas, managing director, Terminal 5 Programme THE BA VISION 15 ............Phil Hogg, head of T5, British Airways 16 ............Robert Stewart, project leader, YRM THE T5 DESIGN 21 ............Mike Forster, development and design director, Terminal 5 Programme 22 ............Mike Davies, principal architect, the Richard Rogers Partnership 25 ............David Bartlet, head of design 27 ............Richard Payne, ATC tower development manager 29 ............Nick Gaines, head of IT 31 ............Nick Zeibland, retail director 32 ............Keith Heard, product leader rail station 35 ............Martin Johnson, head of baggage 37 ............Andy Mannington, production support manager THE T5 PROJECT DELIVERY 38 ............Andrew Wolstenholme, project director, Terminal 5 Programme 41 ............Mathew Riley, commercial director 43 ............Ian Fugeman, head of rail and tunnels 45 ............Phil Wilbraham, Twin Rivers project leader 48 ............AMEC 51 ............Air BP 53 ............Mott McDonald 54 ............Pascall+Watson 55 ............Laing O’Rourke 57 ............Mike Evans, head of health and safety 61 ............David Hunt, head of site logistics 63 ............Julie King, community liaison manager and David Nowell, environment manager

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>This supplement, in partnership with ACI EUROPE, gives you an insight into the design and construction of Heathrow’s Terminal 5, currently one of Europe’s biggest building projects. Anyone travelling to or from Heathrow over the last two years will not have failed to notice the forest of cranes and huge building structures rising from the ground at the western end of the airport. Already almost 50% complete and due to open in spring 2008, the 16 billion development is running to time and on budget. This is due to meticulous planning and the determination of BAA and our construction partners to exceed industry best practice and set new standards across the multitude of design and construction disciplines.

FOREWORD Mike Clasper, chief executive, BAA

Much of the early design work on the new terminal was conducted in parallel with the planning process, and this enabled us to make

operational; nine separate tunnels bored;

doing this efficiently and imaginatively is our

an effective start on construction in the

phase one of the M25 spur road completed; the

challenge.

summer of 2002, just nine months after

visual control room of the new control tower

Government approval was granted. Almost two

built and moved into position, and the list

terms of construction methods and site

and half years on, over 3,000 construction

goes on.

management and, most importantly, in

workers are employed at the site, a figure

T5 marks the transformation of Heathrow.

which will rise to up to 4,500 by this time

Quite separately from the 13.6 million a day

next year.

being spent on T5 – a further 11.45 million a

As for T5, we’re creating a piece of history in

delivering a fabulous new international gateway for visitors to Britain. The aviation industry is one of the UK’s

day is being invested by BAA on improving and

greatest success stories, contributing millions

staggering: 10 fully serviced aircraft stands

enhancing the existing airport infrastructure –

to the national economy and BAA is leading the

have been handed over to Heathrow and are

a commitment that will continue well after the

way in providing airport facilities to enable that

now in use; two rivers have been diverted; the

T5 development expenditure ceases. Enhancing

success to continue. I look forward to T5

main power supply switched on; the pollution

the quality of service and experiences for our

becoming a key part of a transformed

control system and storm water tunnel made

airlines, passengers and staff is our priority;

Heathrow of which we can all be proud.

Progress during the last 12 months has been

T5 CONSTRUCTION PHASES >One of the largest construction projects in Europe, T5 is a complex web of 16 major interconnecting projects and around 140 sub-projects. It

• Nov 02-Feb 05: Groundworks, including the main earthworks, the terminal basements, drainage and rail tunnels.

goes way beyond the building of a new terminal and includes 60 new aircraft stands, two satellites (one in phase two), a 4,000 space multi-

• Nov 03-Sep 06: Major structures including the main terminal building

storey car park, a new control tower, a new spur road from the M25, the

(known as Concourse A) the first satellite (Concourse B) and the multi-

diversion of two rivers and an airport perimeter road and more than 13km

story car park.

of bored tunnels. The first phase of construction has been subdivided into five overlapping key stages. • July 02-July 03: Site preparation and enabling works including

• Feb 05-Sept 07: Fit out including building services, the baggage system, a track transit system and specialist electronic systems. • Jan 07-Spring 08: Implementation of operational readiness, covering

archaeological excavations, levelling the site and removing old sludge

system final testing, staff training, handover procedures, operational

lagoons and construction site offices etc.

and security protocols and retail fit out. 5

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THE T5 PROGRAMME IS A MASSIVE VENTURE, BUT HEATHROW AIRPORT LIMITED MANAGING DIRECTOR MICK TEMPLE HAS TO CONSIDER A BIGGER PICTURE STILL – THE ENTIRE HEATHROW CAMPUS. “I WANT TO GET MY AIRPORT BACK TO WHERE IT SHOULD ALWAYS HAVE BEEN. IT WAS DESIGNED FOR 50 MILLION PASSENGERS A YEAR, AND WE’RE RUNNING AT 66 MILLION.” RE-BALANCING IS THE KEY, AS HE TOLD JOHN FRANK-KEYES.

T5 – AND THE BIGGER PICTURE >Temple said it is important to understand

terms of the customer experience. I estimate

the phases of Heathrow’s recent development.

that could take three years. We need a sense of

“Before the T5 decision, our problem was

Heathrow as a complete airport. We can’t have

whether to invest in structural changes right

a two-tier airport, or even a sense of a two tier

away, or wait until T5 opened at some unknown

airport. That’s not a competitive offer.”

point in the future when there would be a

The capacity of T5 and the first satellite will

breathing space. That was a difficult decision to

be 27 million. The second satellite, which is

make – whether to make major changes for

due to enter service in 2011, but can only be

tomorrow that could adversely affect

built once Thames Water has relinquished the

operational efficiency today,” he explained.

site, will add a further three million. Satellite 2

The second phase was after T5 was approved

will form part of the re-balancing process.

but not yet built. “Here we had greater clarity

“We are also seeing a move from short-haul

about which options to pursue and which we

terminals and long-haul terminals to combined

should discard. The focus now is on preparing

terminals as airlines want to be located in one

for a post-T5 operating environment, thinking

single terminal. Towards this, BAA has spent

about where the various airline alliances

close to 1450 million in the past two and a half

should be located. Also we could plan a bolder

years to allow T1 to accommodate larger

restructuring of the airfield for the A380, with

aircraft,” Temple added.

work on runways, taxiways, piers and terminals. We’re spending about 1575 million Mick Temple (left) enjoys a big but friendly rivalry

preparing LHR for the A380. Yet because this

> FUTURE PLANS Temple said if a third Heathrow runway does

with T5 Programme managing director Tony Douglas

aircraft delivers great capacity enhancements,

not happen, then the airport will face

(second left). Temple supports his home-town club

this was a very obvious decision. So we are

“structural limitations”. He noted: “On

Sunderland, while Douglas is a major Everton fan,

clearer than before, but the work is still

pollution, we’ve got a very clear signal from

potentially disruptive.

government that if we don’t address this, we

but that doesn’t stop them coming together in a good cause. The T5 Programme has a range of sponsored charities, and Temple and Douglas recently walked

“The third phase is the post-T5 opening, when

will be limited in our growth. Community and

the 106-mile South Downs Way – about 20 miles a

we will have the opportunity to work on the fit

government support is essential. We need to

day for five days – to raise money. They were joined

and finish of the existing areas. It is important

balance action – such as using clean, electric

to remember that twice as many passengers

vehicles on the airside, and car sharing – and

will go through terminals one to four than will

offering leadership on the various issues.

go through T5. We have got to provide a

These are not token steps, they are

competitive environment for all our airline

fundamental to the industry we’re in and a core

customers.

part of our licence to develop the airport. We

for one day by T5 project director Andrew Wolstenholme (far right). Their next ‘stroll’ will be around the entire coastline of the Isle of Wight, probably in late January or early February.

“I call it re-balancing – the goal is to achieve equilibrium across all our facilities and in

know what we have to do – but we cannot do it alone.” 7

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ADDED VALUE OF SYSTEMS INTEGRATION

A WIN, WIN, WIN SOLUTION PAUL FOX, BAA INTEGRATION DIRECTOR, IS RESPONSIBLE FOR ENSURING THAT WHEN T5 OPENS, IT IS FULLY MESHED WITHIN THE WIDER HEATHROW CAMPUS. HE EXPLAINED TO JOHN FRANK-KEYES HOW TAKING A HOLISTIC VIEW WILL DELIVER A THREE-WAY WIN FOR THE AIRPORT, THE AIRLINES AND THE TRAVELLING PUBLIC.

>The development of T5 will result in a more

There is a cap on movements of 480,000 a

efficient use of airport infrastructure that will

year at LHR with current annual movements

see airlines shift between terminals to allow

approaching very near this level – about

the various alliances to co-locate within the

466,000 – so increased aircraft size and higher

same facility. Being able to offer intra-terminal

load factors are vital for future passenger

rather than inter-terminal connections as at

growth.

present will bring terrific improvements in

“We see a relentless drive towards larger

performance, customer satisfaction and the

aircraft,” Fox noted, “and we therefore

airlines’ bottom-line, Fox argued.

welcome the A380 which will help maximise

British Airways will move its entire operation into T5 in a single step, removing at a stroke

the capacity of our two runways.” The cost here is in reconfiguring stands and

Ultra Electronics’ single largest ongoing project is the integration of all the computer based systems at T5 – with a budget a little over 544 million. Managing director Graeme Stacey said: “I believe the reason we were chosen by BAA as systems integrator is that when they got down to the shortlist, it was only Ultra Electronics, with our experience at Hong Kong and Incheon, that had done the work before. It is our flagship contract. We are proud to be part of it and would like it to be a showcase for our capabilities.” The two most important elements of systems integration, he said, are requirements and technology. “It is important not to do it unless there is a business case. What we have done at T5 is build up a detailed understanding of the operational requirements. If value is not added by integrating, we’re not integrating.” project is 10 new stands already handed over and in daily operational use. “The six new

about 28 million passengers from T1 and T4.

taxiways to allow more efficient use of the

stands handed over in October equate to 17

“Then we can ‘shuffle the pack’ to everyone’s

airfield. BAA is spending 1650 million on

football pitches worth of pavement, and this

benefit,” Fox added. “We are in advanced

airport-wide preparations for the A380 and

means T3 is not suffering from stand loss.”

discussions with the airlines about all this, and

other enhancements. This has entailed, for

there is a lot of airline buy-in to this idea. And

example, cutting the ends off piers in T2 to give

the operational readiness of T5 – ensuring all

why not? Everybody wins.”

adequate clearances for the 80-metre

the systems work, and work together. This also

wingspan of the A380 and the start of

extends to safeguarding areas for future

construction of a 1145 million T3 Pier 6.

developments, such as the third T5 satellite

“It is also worth noting that BAA is committed to spending hundreds of millions of pounds over the next decade to improve the other four terminals.”

There is also pressure on stands, so the welcome first dividend from the T5 apron

Another of Fox’s specific responsibilities is

and its Track Transit System connection to the Central Terminal Area. 9

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WEARING THE CAPTAIN’S ARMBAND – WITH PRIDE TONY DOUGLAS IS MANAGING DIRECTOR OF THE

>Douglas is a big fan – some would say a

TERMINAL 5 PROGRAMME. ASKED TO DEFINE EXACTLY

fanatic – of Everton Football Club, and his

WHAT HE ACTUALLY DOES, HE REPLIED: “MY JOB? I’M

remarks are liberally sprinkled with football

VERY PROUD TO BE THE GUY WHO PROVIDES THE

metaphors. Within two minutes he said: “The

LEADERSHIP AND CLARITY SO THIS TEAM OF

captain’s armband is on my arm, and I consider

PROFESSIONALS I HEAD CAN DELIVER ON OUR

10

this a real privilege.” Asked to define the success of the

OBLIGATIONS – ON TIME AND ON BUDGET.”

programme, he was equally direct: “On time,

SIMPLE, REALLY. JOHN FRANK-KEYES REPORTS.

on budget, with an outstanding record on

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health, safety and quality. What’s kinda neat is

total of 16.1 billion – we’re spending more than

that although the project is complex, there is

14 million a day at present – and it’s on time

zero ambiguity about the outcome. The key

and on budget. You could say we’re at half-

tasks are to understand the customers’

time…”

requirements, to design an optimal solution and to deliver the construction. The challenge is the integration of teams.” So is he a visionary or a technocrat? “Neither.

> BANNED – THE BOOK OF EXCUSES The unique aspect of the strategic framework for this project is that BAA holds all the risk, all

I prefer to think in terms of passion, pride and

the time. “We do not sub-contract this out to

privilege. The challenge is to beat the odds, to

third parties.”

be better than other airports from the very

Douglas explained: “Look at most ordinary

opening day. The question is how to deliver a

agreements – there are two pages defining a

different solution, to get a different output.

successful outcome and 64 volumes on what

Terminal 5 will open at the end of March 2008.

happens if it goes wrong. You spend more time

I’m certain of that.”

consulting the Book of Excuses than working

At the time of writing, the project was 48% complete. “We have spent 12.6 billion out of a

To call T5 merely “a terminal” is actually a bit misleading – it will be a sizeable airport in its own right. Indeed, T5 on its own will be the fourth largest airport in Europe once phase II is implemented – with potential capacity of up to 35 million passengers, on current measures only Heathrow itself, Frankfurt and ParisCDG are bigger.

out how to deliver the project.” So what is BAA bringing to the party? “We are

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a serial procurer of airport infrastructure. We work in integrated teams where all strive to mitigate the risk. The risk is pooled, unified, and BAA insures it. It is more than a construction strategy, it drives all systems and all processes.” This shift is fundamental and there has been a great deal of interest in assessing whether this could be a model for all major construction projects. Douglas added laconically: “We had the Treasury here recently, asking for explanations of how it all works.”

‘INTELLECTUAL HORSEPOWER’ It’s not all perfect, however, and learning from what goes wrong is also important. The example Douglas offers is the new ATC tower. This will be an 87-metre construction with the cab perched on a slender structural steel column comprised of sections with an 8mm tolerance. “It’s a bit like building a submarine, vertically.” It was a very complex bit of engineering, and the manufacturer to meet the exacting standards of the specification had to revise the intial manufacturing process. Yet instead of it being a reason for conflict, we said ‘let’s use our intellectual horsepower to solve the problem instead’.” In a culture of problem-solving rather than

prefabrication. “That’s because the factory

finger-pointing, a new manufacturing solution

environment is far safer than building site

this issue, including a veteran safety

was developed.

work.”

campaigner who addresses health and safety

“This all leads to a better implementation

Construction director Andrew Wolstenholme

Douglas said BAA brings a range of stimuli to

workshops – Ian Whittingham, who was

strategy and the insurer was very happy

has given a very forthright lead on this issue, by

paralysed from the waist down after falling

because the cost was a fraction of what it might

initiating a programme known as IIF – Incident

though a roof on a construction site a decade

have been.”

and Injury Free. This is a key objective. (see

ago.

T5 is often described as the UK’s largest construction site within one boundary.

page 57) “Our accident rate is currently 0.38 which is

“Then there’s the ‘Take Five’ programme – when starting a new task or when the situation

“Actually, it’s the largest by a country mile,”

significantly better than the UK construction

changes during a task, we encourage staff to

said Douglas. Onsite safety and safe working

industry average. This equates to 3.8 reportable

review and re-assess their safety context and

practices are a cornerstone of the entire

incidents in a million man hours. A reportable

adjust their behaviour accordingly.”

project.

accident is one that leads to three days or more

Douglas has obvious and justifiable pride in

off work under the HSE’s RIDDOR regulations.

leading this project, but who is T5 actually for –

Douglas explained: “Building sites are inherently dangerous places. There were 60

“Our declared future objective is zero

is it for Heathrow, for BAA, for British Airways,

deaths on UK building sites last year.

accidents, zero injuries and the interim goal is

for London, for the south east or for the whole

Statistically, there should be six deaths on the

to get down to 0.1 – that’s one reportable

country? His answer was categorical:

T5 construction project. I think that is totally

incident in one million hours.”

and utterly unacceptable.” One example of measures to mitigate that risk is the use of extensive off-site

The process is working – three times now the

“First, it is for the travelling public, then all the rest. T5 will provide a brilliant gateway to

T5 site has recorded a million man hours

London and to the UK. This building has a ‘wow

without a single reportable incident.

factor’ second to none.” 13

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A DAY TO REMEMBER… MARCH 28, 2008, THE DAY BRITISH AIRWAYS WILL START THE BUILD-UP FOR ITS MOVE INTO TERMINAL 5, IS A DATE PHIL HOGG, THE AIRLINE’S T5 PROJECT LEADER, WILL NEVER FORGET – FOR TWO REASONS. IT IS ALSO HIS MIDDLE DAUGHTER’S 21ST BIRTHDAY. CHARLOTTE HOGG HAS SAID HER DAD CAN’T GO TO WORK THAT DAY – BUT HE’S OFFERED TO THROW A HER PARTY TO BEAT ALL PARTIES…

>The value of T5 to British Airways really

will benefit. “It’s probably unique, but at the

“We’ve had a close relationship over the

cannot be overstated. Heathrow has naturally

moment, both oneworld and Star operate

processes that make this building work, and

been BA’s home base and largest hub since the

across all four terminals. With BA in T5 and our

YRM has been very effective in jointly working

dawn of time, but the opening of T5 will mark

oneworld partners in T3, this will enable Star to

with BAA,” Hogg noted.

the first time in 30 years that that the airline

focus on T1 and SkyTeam on T4.”

has not operated from at least two, if not three, of LHR’s terminals.

One of BA’s stated aims is to deliver

BA will now relocate into T5 in a single move. Previously, the intention was to vacate T4 in

superlative service in superb facilities. “We

2008 but to remain in T1 until 2012. Qantas will

have worked for more than seven years to get

probably also move into T5, but the details are

operating from a single terminal at their home

the design of T5 right for our customers and for

not yet finalised. Why has BA not put significant

bases – and so at last will we. This will be a

our aircraft. We also want to provide a pleasant

equity into the 16 billion project, as did

huge benefit to our customers as we will be

experience for our staff, of course.”

Lufthansa for Munich’s T2? “Well, BA is to

“Most of our competitors enjoy the benefit of

able to offer 45-minute connections. Compare

BA has worked with the architects, planning

spend about 1500 million on the fit out of T5,

that with 75 minutes for T1-T4 or vice versa,”

and design house YRM to fine-tune the

but the principle at Heathrow is that all airport

Hogg said. It will also improve the efficiency of

operational details, such as revising the stand

developments are funded by the airport

aircraft turnrounds – BA today is turning

layouts for greater efficiency, and also the

charges which all airlines pay. On a 10-year

aircraft in three different areas of the airport.

processes covering areas such as transfer

view, almost as much will be spent on the rest

passengers, transfer bags and immigration.

of the airport than is being spent on T5.”

Furthermore, Hogg noted the entire airport

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The flow-through check-in, seen here as a prototype, has been designed to speed bags on their way using a lift to take the baggage to the lower level. The desk itself is being designed to switch as required between a staffed or self-service facility, using a common CUSS/CUTE platform developed jointly by BA and BAA.

FROM COMPETITION TO COLLABORATION >The planning, design and architecture

aligning the operational fit to the airline’s key

practice YRM has a dual role in the T5

objectives, such as minimum connection times.

Programme, having been appointed by both

With the goal of 45-minute transfers, every part

British Airways, more than 10 years ago, and by

of the process has been precisely measured

BAA. Robert Stewart, YRM project director, said

and evaluated, and the design amended

the twin keys to the joint working partnership

accordingly.

were being co-located in the same suite of offices at Heathrow with lead project architects,

the check-in process, promoting alternative

the Richard Rogers Partnership as well as BAA

methods for passengers at different stages of

and BA, and having joint briefs, jointly signed.

readiness. “Some may have checked-in

“This was innovative and has proved highly

remotely, over the internet or by mobile phone,

successful. BA committed itself from the outset

while others may arrive at the airport yet to

to be proactive in influencing the outcomes of

start the process. We have to be able to offer

this project across all sorts of areas including

different services, different types of welcome,

capacity, the baggage system, passenger

to meet customers’ different needs.”

movement through the terminal, and even the

In terms of staff accommodation, for the first

design of the office space. All of this was

time all BA staff will operate under one roof.

intended to ensure the quality of the experience

“We felt there was a need to break down

met BA’s aspirations. We helped set down the

barriers between airport and airline staff, so

design and planning strategy to achieve these

we have designed joint landside

goals, and by engaging in this way, there was

accommodation. For the airport authority, YRM

an enormous transformation from a

has been closely involved in the design of the

competitive environment to a collaborative

terminal and its second satellite, and authored

environment.” he said.

the Campus Design Guidelines document that

Specific aspects of YRM’s input included

16

Another issue was to re-think the nature of

set the parameters for the entire site.

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THE HOLDER OF THE VISION… MIKE FORSTER, DEVELOPMENT AND DESIGN DIRECTOR FOR T5, DESCRIBES HIMSELF AND HIS TEAM AS ‘THE OWNERS OF THE WHAT AND WHY’, WITH ULTIMATE RESPONSIBILITY FOR WHAT KIND OF PLACE T5 IS, AND TRANSLATING THAT VISION INTO REALITY, DOWN TO THE LAST DETAIL.

>With a flourish typical of an architect, Mike

acceptable liability.” The T5 Agreement is an

views across the airfield to draw on the drama

Forster found it easier to draw the structure of

integral part of the delivery strategy and the

and excitement of aviation. Wayfinding will be

the interlinked T5 teams than to explain it.

fundamental driver is that BAA holds the risk,

natural and intuitive.

There is an operational company run by Paul

and does not contract this out. “It is a

Fox, a construction company headed by Andrew

fundamentally different way of procuring a

know, but I believe it will have the best

Wolstenholme and the development and design

project. There are16 major projects and 140-

passenger experience, the best operating

company, run by Forster.

odd sub-projects,” he added.

environment and the best combination of those

Above all three is T5 Programme managing

Turning to the design goals, Forster said:

“Is it the best terminal in the world? I don’t

two.”

director Tony Douglas, and there are other

“Mike Davies of the Richard Rogers

connections out to Heathrow Airport Ltd

Partnership has spent the best part of 15 years

in Europe, there is naturally great interest in

managing director Mick Temple and executive

on this project. He is very much the principal

the T5 project. In part, this is due to its

chairman Janis Kong.

architect – and he and his team have done a

extraordinary diversity – as well as the terminal

fabulous job.”

itself, there are 13.5 kilometres of tunnelling

“My team holds the vision for the passengers.

work for the rail tunnels, a motorway spur,

We want to deliver a truly great airport experience while also providing a highly

As one of the biggest infrastructure projects

> THE ‘WOW’ FACTOR

stands for 60 aircraft, and an underground track transit system.

efficient operating environment with safety and

What T5 will be able to offer is a fantastic

security for all who work there or visit,” Forster

passenger experience. “We are continually

explained. He then spoke about “adding

considering every aspect from the passenger

of Hyde Park, but it is all being done between

layers… how much IT, what type of engineering

perspective. First impressions are important,

two live runways at the world’s busiest

solutions or the operation and maintenance of

but it can’t stop there. The whole journey

international airport without interrupting

the building, for instance.

through the terminal needs to be fantastic. The

operations. We will need six months of

check-in desks will be a walk-through

operational readiness testing and we’re already

all 43 stakeholders. We have to align and

experience and, once through security to the

planning that phase.”

accommodate them in the overall vision in the

airside, the passenger gets a double-height

context of the financial investment and

space with floor-to-ceiling glass walls offering

“We’ve got to hold the value proposition, for

“The total site is 260 hectares, about the size

“Overall, it’s quite a challenge,” he said, with cool understatement. 21

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RED MIKE – NO ‘LONE HERO’ MIKE DAVIES, A RICHARD ROGERS PARTNERSHIP DIRECTOR, IS THE PRINCIPAL ARCHITECT ON THE T5 PROGRAMME BUT IS CAREFUL TO STRESS THE CRUCIAL ROLES PLAYED BY THE OTHER ARCHITECTURAL PRACTICES COLLABORATING ON THIS PROJECT. HE SPOKE WITH FAYE ROWE.

>“As lead architects, we are the glue that

“The terminal design is cutting-edge because

helps all the different personalities to come

it addresses the fundamental problems of

together, despite their differing philosophies,”

airport design, like providing flexibility for

explained Davies. “Luckily we have a good

change with its loose envelope-style design

relationship with the other architects, having

which is independent of its contents.

worked with them on previous projects like

Technologically, it’s a very complex beast and,

Heathrow’s Europier.

of course, we have the interchange space

Davies also has to balance the needs of 43

where all modes of transport come together

different stakeholders. “Obviously there are

and passengers can stop to pause and enjoy

priorities,” he said. “But we have to be able to

their journey into the airport. The interchange

satisfy these sometimes conflicting needs to a

also acts as a welcome to London – the

reasonably high degree. It is quite hard, but we

generosity of space and high amount of natural

are delivering.”

daylight will make travelling through T5 a very

Davies has been working on the project for 15 years but says that T5 is not the project that

memorable experience. “Retailing, security and new passenger

will define his career. “I have been working on

facilities such as fast-track services are

signature projects for RRP all my life,” he said.

changing all the time and hence the design has

“T5 is incredibly important, but the Millennium

evolved. Who knows what airport retailing will

Dome and Madrid Airport were also significant

look like in 10 years time?” mused Davies.

projects.” BAA has acknowledged that T5 is taking no

“What is tremendous about this project is how BAA has organised this massive site – it’s the

risks in terms of cutting-edge technologies and

size of Hyde Park. Security and safety are

that everything has to be tried and tested

paramount and there is a buzz. I defy anyone

before committing to it, but Davies disagrees

not be impressed by the sheer scale of the

that he has ‘played it safe’ with the design.

terminal.”

‘Red Mike’ Davies explained why he always wears red: “I like the colour and I enjoy wearing it – I have been wearing it everyday since 1974. It causes all sorts of wonderful opportunities and surprises.”

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”

t5 magazine

PEOPLE CHEMISTRY IS IMPORTANT – UNDERSTANDING THEIR PROBLEMS AND HOW THEY THINK IS AN ESSENTIAL PART OF BEING ABLE TO BALANCE EVERYONE’S INTERESTS.

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Pascall+Watson architects

plan

validate

Delivering terminal 5 deliver 5 Carlson Court, 116 Putney Bridge Road, London SW15 2NQ + t: 020 8874 1311 + f: 020 8874 2584 + www.pascalls.co.uk + [email protected]

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RAISING THE BAR IN AIRPORT DESIGN BAA head of design,

>“T5 is all about creating a great passenger

will tail off over the next few months when the

David Bartlet:

experience,” said BAA head of design David

construction team actually takes over.”

“Delighting the passenger and

Bartlet. “We carried out a character audit

Working in a co-located manner has

making sure this is

across the whole project to check that

encouraged TPS to drive home cost savings,

embedded in the

everything matches and the passenger journey

which have been achieved by minimising the

entire design

is fluent.”

amount of material moved from the site and

process is what it is all about.”

For people flying from T5, their ‘passenger experience’ will begin when they leave the M25

developing a higher-strength concrete. KONE UK has been managing the design,

and continue right through to boarding the

manufacture and delivery of T5’s 104

aircraft.

escalators and 3 travelators as well as its

“We are working with a clean sheet of paper

scenic glazed-front lifts. Geoff Midgley, the

so we have the opportunity to get it right,” he

company’s new elevator business director,

continued. “Our use of natural light is unusual

said: “KONE equipment was selected on the

and it will set the airport apart in terms of the

basis of its efficient and environmentally

views people get in and out of the airport. The

friendly operation, and its suitability for the

clear span of the roof adds a touch of drama to

airport environment. Site activities commenced

the project too.”

in July this year and will run through to

TPS Consult has been involved since the start of the project, developing landside and airside

handover in March 2007. This will be followed by a 12-month trial

infrastructure, airside services and earthworks

running period and familiarisation for the BAA

design. Franck Huidobro, director of TPS

operations team.” The escalators will be made

Consult said: “At the moment we have finalised

out of fire-resistant materials and feature

the design stage and are working closely with

special fixings for canopy and glass-sided

contractors in the construction stage, but this

screens. 25

Project1

8/4/04

9:44 am

Page 1

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AA r: ,B e yne anag r a P l fo l tm rd a n a n e h wil Ric lopm exter t it ve is bu t f de s i l e ng ne ategi azi the “O m r t a s n p in fire you a een u good b a e on anary giv . I’ve nd C w a e i v rd see or thi s s an top ou c Wind that i y y y and l a s d u is vio er arf Wh le. Ob e tow an c t h s u tt Ca ha t yo he bu tw t or no m f o is fr re ich h the o far w l s l s see d wa t wa ir a ze ha gla tly w r the .” c fo rs a e x d e ll e tro uir req ic con ff tra

N G I ES D F O N O C I AN

ven dri s wa eam er is t ow h t d ise n the ea inim of n y m n g Pa to esi ce nd nd ed an sa h v e T d rt a u . a o s d p e h in ir l is ed wit ell ea na ne tio ely it w f th a s a as o r r o e cl le uch id live op rk idd es de o a by v m w o a h o ,” s tt he to dt an igh ort nt a i e h p w f h t r h sa ai tre o ve . s to t, rig he ha int t is isk tor me t s h i i r a e d f l t 7 e o i u 8 nig ve ,w d. sur at dle “As iel mo ew sim igh e f d s nt n i t r t h k t n f i o a u e ine so m e m ircra w’s da pil bo be m s o e h a o i o y t r o t d l t a r h t it n is r A in en dp eat sed re CA lea xpa ich an rec fH eu dc TC he ee ctu r wh o s t v A n a , h u t a l t a r a n r h g f col tio eh Pa l st er r, afe stin le o tal de ce sec red . “W it is s tow s oid exi idd p e v l a d s len pla o a n ’ o e m s t s r y b e t w o a e a r to t h d r o h h P , u n g r s n e t i i t y l s i h a con d l ol in o it at eh wa r ake s why tal nr ove ce pt He un etr o s u m r p i m ove s i m o d pla d f a be ed el ch et ke ern . rte i 32s d h c ize o h t o h t t i n fic t s ” a e w e sp e g. s at ha sj ou ns raf Th gh tur tin it i ler tio am ran the s ab be rT ou l c t h i s a c r l n o u g r l A s e i r i l e t l tr ft te ed the ss wa to op it w tiona es .A con laz igh ld cro up er, Th ite a it l 05, fic yg s d . l f fie ta 0 t l N n g r a e h l 2 tow i n ter fu a g a r, tr ra ot g da aki to rni ide r la nage rin con igh at air iel em ‘ v f a m r p h t r l o e s i ove ption r a a a h p tre in firs ey tica m st ru TC ht on the al m ed a me cri fro A r g an t o i e e e t dis u 3 s ’ n o id he n old m th by e1 row S) ab g rov ’ ge ow er as he ull en f t Th h p d S v w t n i on T y T o s A A ea dr pl om ow wr ha et N r H N e n n f ( h , e TC e S e k r t d o y i h t st ai ce es fA is AT be er of in t r, A rvi vic “N eff ,” s so lly e s e r see ich i J . : d d a g s e t l h t n d e e e l n S e b na ti en fie ca ,w ne sr rty tro dd bu ma ng to air sky uirem ct ha Ma the con ears wa nt g i t he o e c t n o e e to i q r i j the f g h f k re on pm ng 0y me pro tra jac al eat are w’ ice er to bri elo y5 r s H v l i h e i v l TC l r t r l isu l a vie e A i d se tw ea w e e fur ths ss ma wv a r n l A h d a n t s e e h a l T A r n o e c “ re in se fo oo m m “W an ,B ya to rm er of asu ne is t cit er. ith 12e e d y w a t e l d w l w e a o e p p t p w P a iv e t ea To an ne ne ec is.” n cou ting f abl ce rea ecom ard ntrol e h v h t a g t h l h e T x e i i t t c p e h b d 5. lo TS Ri sit Co ach ill en nts eat ate ds hT NA he ffic me nly ew an r th ern abric ve ot wit r i e o e t d e v u g v Tra r n e s f o l u u wn ar pro wil pre am .” ing uct tions do im row m. It tI do ow ht str ing h c a g t e e e h u a thr b o h s o w e t a o t e r r e H s b l m ar H up ma nd tro fro or ns el da kf tio con erate r n c a ste a e gl dm op es En an to Th rn el e r h u rt fut No

>

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ADVANTAGE IS PLEASED TO BE SUPPORTING THE BAA HEATHROW TERMINAL 5 PROGRAMME

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VIRTUAL COMMUNITY TESTING SYSTEMS >Every day over 3000 people use the

As well as building huge networks, Gaines and

Above: BAA's Interface Test Facility. Nick Gaines, BAA's Head of Systems said: "The Systems

computer systems that support the Terminal 5

his team have built an Interface Test Facility

programme. In addition to this huge site

where BAA can mock up the systems

network, the T5 IT team has created a virtual

environment of T5 and allow suppliers to test

good systems engineering practice. It's not just

community with suppliers so that they can

their systems well before they are installed in

about audit and inspection, they are skilled

work on the project from all over the world.

the buildings.

consultants who are working with suppliers to

For example, T5 has the largest CAD team in

"We are trying to prove everything works

Europe, all working on a common design model

together early in the programme," he explained.

to minimise the risk of rework.

"On a lot of airport projects, construction delays

Nick Gaines, BAA's Head of Systems, is in

this and build confidence in this most complex

and delivering the systems that will be installed

part of the project. If we do this and minimise

in the terminal.

the interplay of new technologies, then we will

terminal is all about technology." he explained.

require, and will perform well in service. The big picture is to create a living breathing 5th terminal for Heathrow rather than just T5."

Arup associate Manan Shah is the design team leader for the telecommunications

flight information, security and numerous other

systems. He said the Interface Test Facility is

critical systems. From the terminal control

one of the best test lab environments in the UK,

centre an operator can monitor every aspect of

and added: "T5 will have a single integrated

the terminal, and dispatch staff to resolve

network that will be one of the biggest private

problems."

multi-service networks in Europe. When it is finished it is going to be a real gem. We spent a

most major airport projects lie in the systems

lot of time trying to ensure that the

integration, especially with baggage handing

communications are not an afterthought and

and flight information. "Our challenge is to link

that they are integrated into the building from

all of these systems together, and back into

day one."

Heathrow with the minimum risk and

ensure that the systems we build are what we

have greatly reduced the risk."

"Airports simply don't work without baggage,

Gaines argued that the principal delays to

They manage the test facility and are experts in

have squeezed testing time. We want to avoid

charge of both the IT that supports the project,

"Transforming a building into an airport

Assurance Team are an extremely important team.

"The CCTV network is IP-based which is going

disruption to the worlds busiest airport" he

to be new to BAA and BA because it will be

said. "Until now my team have mostly been

shared my multiple users working in different

doing site support and auxiliary works, but

locations," he continued. "It is quite a challenge

soon we will start installing the building

to build, but hopefully it will be a reference point

networks, and we will be on the critical path."

for BAA and for other airports to follow." 29

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‘TURNING CYNICS INTO FANS’

“This is clearly the way to go,” he said. “We want to make sure that it is not a free-for-all like in shopping centres. We can’t have that in T5, so we are starting work on a unit

>There is currently a very small team looking after retail in T5, but once the project reaches its climax, this is sure to change. T5 retail director Nick Zeibland is trading ideas with three colleagues and is soon going to create a series of ‘virtual teams’ that can set to work on developing the terminal’s retail concept. “We are still almost one year away from even talking to potential retailers,” explained Zeibland. “What we have finished doing is establishing where the outlets are going to go. Now we are in the process of deciding how we are going to use the space completely and will have a solution by March 2005.” Most of BAA’s established business partners have already expressed an interest in taking up space but Zeibland warns that BAA is “not going to be leasing it in an ad hoc way”. “We assume it will house over 100 shops and we are hoping that it will out-perform other terminals in terms of revenue – it would be rather disappointing if it didn’t. We are hoping that some new and innovative retail partners will also come on board,” he revealed. After deciding exactly how many shops in what categories, BAA will develop a letting strategy based on a “less is more” concept.

Being able to design the retail as a part of the terminal, rather than around it has allowed BAA to develop an innovative strategy for success. Faye Rowe reports.

programme that decides when retailers will have to come on site and fit out their shops. Our job is to make sure every single one of them opens on time.” BAA is investing heavily in media advertising to communicate the way the outlets are going to be integrated into the building. Zeibland explains: “The 200,000 square feet of retail space should be better integrated in terms of architecture and passenger flow which will make it a much better and more effective experience for the passenger.” What Zeibland does promise is that BAA will be doing things “differently.” He said: “If you do things the same, people will behave the same. Our ambition is to turn cynics into fans. We want the people that usually get to the airport as late as possible and go straight to the plane to come much earlier – just so they can go shopping. That is our vision.”

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ELEVATING THE STANDARDS OF DESIGN

32