Avaya Scopia Case Studies June 2014

Government / Public Safety Video Conferencing Streamlines Arraignments for Bonneville County Court System Problem  Aging closed circuit television system reaching end-of-life

 Inmate transport travel between jail and courthouse incurring fuel, manpower costs, plus some security risk  Geographically dispersed judges obliged at times to travel long distances for arraignments, trials Solution

Idaho Falls, Idaho -

 Avaya Scopia® Elite 5000 Series MCU

Bonneville County is part of

 Scopia Management

the Upper Snake River

 Scopia Desktop Server with Scopia Desktop & Mobile Clients

Valley in Southeast Idaho.

 31 third-party video cameras and desktop systems

Idaho Falls is the county seat, and the county is home

Results

to six incorporated cities.

 Streamlined arraignments in order to maintain efficiency

Bonneville is the fourth

 Resource containment through the use of video conferencing for arraignments and non-evidentiary hearings

largest county in the state, with a population of more than 104,000.

 The simplicity of the system has resulted in a lot of enthusiasm for the Avaya solution, and we are near capacity due to its popularity.” Dave Ellingson

Case Study http://www.avaya.com/usa/resource/assets/casestudies/Bonneville_County_Case_Study.pdf © 2013 Avaya Inc. All rights reserved.

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Communications CBC Adopts Robust Video Communications for Media Group RTL Germany, Including Integration with Microsoft Lync® Platform Problem  CBC recently migrated to a Microsoft Lync® solution as the foundation of its unified communications (UC) platform, and was on the lookout for a new, feature-rich, high-performance video communications solution offering ease-ofintegration into the existing UC solution  The aim was to provide various locations and numerous editorial teams interlinked across the world with access to an optimal video communications system.

CBC (Cologne Broadcasting Center) is a member company of the RTL Germany Media Group (Mediengruppe RTL Deutschland), reaching more than 30 million people a day with its programmes. Since it was founded in 1994, CBC has progressed to emerge as one of the ‘leading TV’ production and broadcasting companies in Germany.

Solution

    

Avaya Scopia® Gateway for Microsoft Lync® Scopia Desktop and Mobile Scopia Elite Series MCU Scopia Pathfinder, Avaya Scopia XT1000 and Avaya Scopia XT5000 Scopia Management

Results

 The Scopia solution is scalable and vendor agnostic with a single access point for managing all video conferencing devices including Avaya and third party endpoints as well as infrastructure devices  Employees, partners and customers can now take part in video-based meetings from any location

Case Study http://www.avaya.com/usa/resource/assets/casestudies/CBC_Case_Study.pdf © 2013 Avaya Inc. All rights reserved.

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Education

Problem

ETH Zurich is ranked among the top 20 universities in the world. Approximately 400 lecturers and professors currently teach and carry out research in the fields of engineering, architecture, math, management and natural and social sciences. More than 20 Nobel Prizes have been awarded to ETH Zurich students or professors, the most famous being Albert Einstein in 1921, and the most recent being Richard F. Heck in 2010.

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ETH Zurich needed a scalable, high definition desktop video solution that was interoperable with H.323 and H.320 and supported both PCs and Macs

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The system also had to be able to standalone and require minimal additional deployment costs

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The solution also needed to be compatible with the existing infrastructure and equipped with a firewall transversal mechanism to enable easy access to the system regardless of location

Solution  Avaya Scopia® Elite Multipoint Conferencing Units (MCUs)  Scopia Desktop for HD video conferencing on the PC and Mac  Scopia Gateway  Scopia Management Results 

ETH Zurich now has a fully scalable, HD desktop video conferencing solution with the availability to grow as needed. Staff and students take part in video meetings from locations around the globe using their own computers

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Scopia Desktop firewall traversal function also enables delegates from outside the university’s network to quickly and easily join conferences

Case Study: http://www.avaya.com/usa/documents/eth_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Healthcare Florida State University Medical School Treats Panamanian Patients via Videoconferencing Problem  For specialized medical care, residents of the small community of Filipina, Panama would have to travel two hours at a cost of two weeks’ salary  To integrate telemedicine into its annual trips to Panama, FSU needed something highly portable for travel by plane and bus to temporary clinics  The traveling team had to accommodate varying Internet or cellular connections to share images and data securely with specialists at FSU FSUCares is a dynamic medical student organization devoted to helping the underserved and underprivileged populations both locally and internationally. Their mission is to provide health services, including medical care, education, and counseling to those who would not otherwise have access to care while providing an interactive, clinical learning environment for FSU College of Medicine students.

Solution  Avaya Scopia® Desktop and Mobile, connected through Scopia Elite Series MCU

 GlobalMed TES™ (Transportable Exam Station™)

Results  GlobalMed’s TES™ solution is a carry-on size case that integrates with Avaya Scopia Desktop and Mobile for portable, easy-to-use, high-definition videoconferencing between Panama and Florida  Patients receive specialized care in their own town  FSU students gain valuable telemedicine experience

Case Study http://www.avaya.com/usa/resource/assets/casestudies/Panama_Medical_Mission_Case_Study.pdf © 2013 Avaya Inc. All rights reserved.

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Education

Problem

FCCN is a private non-profit institution which provides advanced communication for the national research and education community and promotes Internet technology and services in Portugal. FCCN operates the National Science, Technology and Society Network (RCTS) – a high-performance network for organizations with superior communication needs which serves as a platform for developing and testing advanced communication applications and services.

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FCCN needed to build their video conferencing service on a platform that would be simple to use and easily adopted by end users with HD video, audio and data over the public Internet

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The system also had to be interoperable with H.323 and SIP to enable connectivity with other standards-based video conferencing systems

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FCCN also needed to provide a highly scalable centralized video conferencing service to many institutions through the public Internet, while maintaining defined security and access rights provided by each individual institution.

Solution  Avaya Scopia® Elite Multipoint Conferencing Units (MCUs)  Scopia Desktop for HD video conferencing on the PC and Mac  Scopia Management

Results  With Avaya Scopia conferencing platform, FCCN has an all-in-one web conferencing system that is robust, easy-to-install, and video room systemcompatible  The solution’s H.239 data collaboration, embedded firewall/NAT transversal and recording and streaming features have also proven to be key benefits.

Case Study: http://www.avaya.com/usa/resource/assets/casestudies/fccn_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Healthcare Problem

 GP Synergy needed a video solution that made the most of the network connection in place, while making it easy for people to use and understand and to enable multiple participants to connect to the calls at once.

GP Synergy is a leading provider of general practice education, delivering a diverse range of prevocational and vocational general practice training experiences across Sydney and the New England/Northwest region of NSW. Providing a supportive and high-quality learning environment underpins its our training philosophy, and is a shared value amongst all GP Synergy medical educators, supervisors and training practices

Solution 

Avaya Scopia® Desktop for HD video conferencing on the PC and Mac



Scopia VC240



Scopia Elite Multipoint Conferencing Units (MCUs)

Results  GP Synergy now has the flexibility and reliability to widen it’s net for remote education delivery via video. They can simply send the solutions to stakeholders and they literally just plug them into the wall, connect them to their laptops and click to join a meeting.

Case Study: http://www.avaya.com/usa/documents/gpsynergy_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Finance Landmark Bank’s Vision for Video Conferencing Problem

Landmark Bank offers innovative financial services that simplify your life, and offer advanced technology that makes banking easy. Landmark has 41 locations in 28 communities throughout the United States. “Even with the bank’s full embrace of Scopia, we have barely scratched the surface.” B. Emerson, CIO Landmark Bank

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With more than 40 retail locations scattered across a total area larger than Brazil, Landmark had bank presidents in Missouri, Oklahoma, and Texas responsible for overseeing branch operations in their respective states that needed to meet on a regular basis.

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Landmark has board members in various remote locations including Alaska and New Jersey. Given the highly regulated banking industry, the Board needed an effective way to meet regularly without having to fly all over the country.

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Executive management wanted a video solution up and running in 60 days.

Solution  Scopia XT5000 Room Systems  Scopia Elite 5000 Series MCUs

 Scopia Pathfinder  Scopia Mobile Results  Scopia is used every day for meetings between bank presidents and branches, as well as for Board Meetings with an increase in productivity and travel savings.  Additional applications, such as centralized management training courses over Scopia, are significantly reducing travel time and expense.

 Landmark now has a tool that both staff and customers can engage with in a meaningful, productive, and cost-effective way. Near term plans include using Scopia for internet based training on banking services for commercial customers, and customer video meetings with bank specialists to increase revenue streams.

Case Study: http://www.avaya.com/usa/campaign/magazine/2013/2/a-vision-for-video-conferencing.html © 2013 Avaya Inc. All rights reserved.

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Healthcare

Problem

Med & Home specializes in integrating and installing new technological solutions for the hospital sector. Med & Homes solution, viewLab, is their integrated operating room solution. ”This (Avaya) was the most simple, complete, reliable and mature solution and offered the best quality on the market.” ̶ José Antonio Gutiérrez Mendiguren, Director, Med & Home

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Need to enable their remote specialists to interactively participate in medical reviews

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Want to Incorporate advanced video conferencing into a complex healthcare product

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Want the solution to be accessible from different devices and easy to use

Solution  Scopia XT1200 Room Systems 

Scopia Elite 5110 Series MCUs

Results  Improved medical diagnostics  HD video conferencing via any device integrated with viewLab solution allowing multiple remote specialists to participate in ‘interventional rooms’  Added flexibility and adaptability at minimum cost  Improved ease of use

Case Study: https://sales.avaya.com/documents/1399552183468 © 2013 Avaya Inc. All rights reserved.

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State and Local Government Problem  Needed effective solution for dispersed highway patrol staff to meet face-to-face without being pulled out of the field from various locations  New services and procedures increased need for training classes Solution  Scopia Room Systems  Scopia Elite 5000 MCU

The North Carolina State

 Scopia Desktop

Highway Patrol's primary mission

 Scopia Desktop Recording

is to reduce collisions and make

 Scopia XT Premium Camera

the highways of North Carolina as

 Mobile Endpoint End User Licenses

safe as possible. The State Highway Patrol has more than 1,600 troopers who cover 78,000 miles of North Carolina roadways, more than any other state except Texas.

Results

 Improved productivity by not pulling Highway Patrol staff out of the field for face-to-face meetings and training  Tremendous cost savings  High user adoption rates due to ease of use  Open architecture of Scopia videoconferencing ensures investment protection and ability to join video calls from any device

© 2013 Avaya Inc. All rights reserved.

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Education Niagara College Innovates and Educates with Avaya Video

Problem  With the introduction of a new Applied Health Institute, Niagara College wanted to use high definition video technology to deliver more dynamic health sciences education and training. Solution

Niagara College offers more than 100 diploma, bachelor degree and advanced level programs to more than 9,000 fulltime students and 15,000 continuing education students annually at campuses in Welland, Niagara-on-the-Lake and Niagara Falls.

  

Avaya Scopia® Desktop and Mobile HD Video Conferencing Avaya Desktop Video Device and the Avaya Flare® Experience Avaya Aura® Session Manager

Results  Niagara College selected Combat Networks – an Avaya channel partner – to layer the Avaya Desktop Video Device with the Flare Experience, Avaya Aura, and a complimentary Avaya Scopia video solution on its existing technology architecture  Because of the flexibility of the Avaya technology, Niagara College was able to build on its existing voice and data infrastructure. Layering video on top of the existing solutions allowed Niagara College to protect its initial investment and benefit from significant cost savings

Case Study: http://www.avaya.com/usa/documents/niagara_college_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Healthcare

Problem  Delivering timely, high-quality, specialized care to patients in rural healthcare communities  Educating rural primary care providers on medical specialties. Prior to Renown’s efforts, there were limited telemedicine links between rural healthcare communities and urban centers of excellence  Providing care to inmates in correctional centers, eliminating high costs associated with custody and transportation Solution

Renown Health is northern Nevada’s largest integrated health network and a nationally recognized healthcare leader. Based in Reno, Renown serves a 17-county region comprised of northern Nevada, Lake Tahoe and northeast California, including two California Department of Corrections and Rehabilitation (CDCR) facilities.

 Avaya Scopia ® Elite 5230 MCU

 Scopia PathFinder Firewall Traversal  Scopia VC240 Executive Desktop Systems  Telemedicine solution incorporating Scopia XT1200 systems, Enovate telemedicine cart and peripherals from GlobalMed Results  Rural patients receive care from their primary care provider while benefitting from the knowledge and expertise of urban specialists  Patients save time and money by reducing the need to travel to urban facilities for treatment and follow-up appointments  Rural physicians receive training from urban specialists

Case Study: http://www.avaya.com/usa/documents/renown_health_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Education

Problem  Use of Video Conferencing technology for research, teaching and day-to-day business has sky-rocketed over the last three years  The solution needed to accommodate fast growth plus desktop conferencing at a very competitive price point

Research and Education Advanced Network New Zealand (REANNZ) operates the Kiwi Advanced Research & Education Network (KAREN) supporting more than 220,000 users at over 120 New Zealand universities, research institutes, government agencies and private sector partners.

 The solution also needed to scale for large conferences, lectures and workshops accommodating large numbers of both interactive and streamed viewers Solution

 Avaya Scopia® Elite Multipoint Conferencing Units (MCUs)  Scopia Desktop for HD video conferencing on the PC and Mac  Scopia Management

Results  In the first 6 months of operation, KAREN supported over 4,400 SCOPIA meetings with activity growing from 200 in the first month to nearly 1,200 per month  Recent hosting of a national e-conference — linking lecture theaters in six cities — on the SCOPIA solution saved nearly $200,000, hundreds of hours sitting on airplanes, and over 85 tons of CO2

Case Study: http://www.avaya.com/usa/documents/reannz_case_study.pdf © 2013 Avaya Inc. All rights reserved.

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Enterprise Synexus transforms workforce productivity, multi-location collaboration and reduces travel costs with Avaya Problem

Synexus specializes in the recruitment and running of clinical trials for pharmaceutical and biotechnology companies. Headquartered in the UK, it has grown rapidly and now incorporates 26 research

centers in nine countries.

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Upgrade the company-wide IT infrastructure —the network was struggling with reliability issues and was incapable of supporting video conferencing, a must if Synexus was to reduce travel costs between offices

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Deliver a suite of modern, reliable collaboration tools, improve employee productivity and mobility, and reduce travel costs

Solution  Scopia XT5000  Scopia Elite 5000   

Avaya IP Office Avaya Wireless LAN 8100 Series Avaya Ethernet Routing Switch 4000 Series

Results  Reliable collaboration via Scopia improves employee productivity and mobility –

Regional offices are better connected and the business is in an enhanced position to share skills across sites. Clinics are able to share and discuss data with head office whilst management can monitor and manage business issues without having to take a plane

 Scopia ensures comprehensive management, control and scheduling of conference calls. Synexus is able to centrally administer access to the solution as required, location by location, and remotely configure video systems. Detailed reporting helps break down usage and costs.  Scopia is expected to halve the international travel budget, saving £90,000 each year

Case Study: http://www.avaya.com/emea/case-for-avaya/customer-stories/synexus © 2013 Avaya Inc. All rights reserved.

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