ADDON.AUTODEALERS
Automotive Dealer Portal
Release 50_2004_Q3
SAP Online Help
01.06.2004
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Automotive Dealer Portal................................................................................................... 5 Vehicle Sales ................................................................................................................ 7 Vehicle ...................................................................................................................... 9 Customer ................................................................................................................ 12 Catalog ................................................................................................................... 13 Checking Installation of Internet Pricing and Configurator (IPC) ............................... 15 Personalize ............................................................................................................. 16 Warranty Processing ................................................................................................... 17 Claims..................................................................................................................... 19 Claim Change and Simulation ................................................................................... 22 Personalize ............................................................................................................. 23 Return Parts ............................................................................................................ 24 Recalls .................................................................................................................... 25 Financials ................................................................................................................ 27 Spare Parts Management ............................................................................................ 28 Creating Orders ....................................................................................................... 30 Creating Returns ...................................................................................................... 33 Invoices ................................................................................................................... 35 Deliveries ................................................................................................................ 36 Personalize ............................................................................................................. 38 Searching for Parts .................................................................................................. 39 Customer Specific Enhancements ................................................................................ 40
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Automotive Dealer Portal Overview Today’s automotive market is facing challenges of increasing competition and slowing demand where manufacturers compete globally. And the trend towards make-to-order manufacturing -- fulfilling individual customer requirements rather than make-to-stock -- has put new demands on both manufacturers and dealers. Manufacturers must closely manage armies of suppliers and partners to make certain that the correct systems and components are delivered where and when they are needed. Collaboration among all the industry players suppliers, OEMs, dealers, and customers - is essential. Moreover, the Internet has made customers astute by tremendously increasing market transparency. Now the customers know what and when they want it.
Business Problem In essence, the automotive industry is moving from a make-to-stock to an order-to-delivery approach, as in the following scenario: •
The sales representative at the dealer site needs to search for a vehicle with a specific configuration whose production has been planned or which has already been produced.
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If the car is not available, the sales representative should be able to place an order in the manufacturer's production scheduling system, on a real-time basis.
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After the order is posted, the sales representative can immediately tell the customer a reliable and exact delivery date.
Solution Scenarios such as this can be accomplished only with cutting-edge information technology solutions. The Automotive Dealer Portal (DP) is one key element of such a solution. By connecting the dealer over the Internet to an importer's or manufacturer's system, the DP allows for a smooth and seamless transition from a make-to-stock process by supporting realtime locate-to-order scenarios and build-to-order. With its flexible and open design, the DP can be hosted at either the importer’s or at the dealer’s site. Dealers can also be connected straight to the manufacturer’s system, which does not necessarily have to be an SAP system. Dealers can easily adapt the DP to reflect their own corporate branding.
Business Benefits •
Better business relationships through information sharing and collaboration
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Support for a smooth transition from make-to-stock to make-to-order processes
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Consistent real-time data for the business processes between buyer and seller
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Reduction of communication overhead (fax and phone not necessary)
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Reduction in stock; real-time data on availability and delivery allows stock reductions on buying and selling side
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Interactive product configuration
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Real-time data availability for supporting business analytics
Supported Roles The role-based and personalizable web interface primarily supports the following employee’s (roles) at the dealers' sites:
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Sales Manager and Vehicle Sales Representative The DP supports the entire sales process, from making an offer, through the actual conclusion of the contract, to tracking of the delivery. Vehicles can be configured and located at the importer‘s or wholesaler’s site with complex search criteria and realtime data. If no suitable vehicle is available at the importer's site, an order can be positioned realtime in the manufacturer’s system based on current prices and configuration options. Changes in the production or delivery schedule will be pushed to the DP so that the customer can be notified immediately. By integrating independent Internet services, the sales representative can determine the remaining value of a used car to trade-in, check the customers‘ credit worthiness, and offer financial as well as insurance or registration services.
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Service Advisor and Warranty Processing Clerk These employees support the customer after the car is bought by managing maintenance and repair processes. Spare parts can be searched and ordered in a web-based catalog. Part exchangeability is provided by making sure that the right part is delivered in the right state at the right time. With the seamless integration of rd independent Internet services, parts can also be ordered from 3 party vendors such as marketplaces.
Another major issue in the service cycle is warranty service. The DP makes it possible to process warranty claims right in the importer’s or wholesaler’s system, where they are automatically evaluated based on rules and can then be forwarded to the manufacturer. The portal keeps the service manager informed of the current status of the claim.
Availability The Dealer Portal is available to you in the following languages: •
English
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German
Systems The following mySAP Solutions are required for implementation of the Automotive Dealer Portal: •
Discrete Industries system either DI 46C2 or DIMP 471
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mySAP Web Application Server (6.20)
See also: Vehicle Sales [Page 7] Warranty Processing [Page 17] Spare Parts Management [Page 28]
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Vehicle Sales Use The Vehicle Sales application provides a set of functions with which you can manage, configure, order and sell vehicles. The Vehicle Sales Web functions are based on the Vehicle Management System (VMS) application in the Discrete Industries (DI) system. Using the Web application, the sales representative at a dealership can search for vehicles that are available from the importer or the distribution center by entering certain configurations, vehicle statuses or models as search criteria. The sales representative can carry out different actions for the vehicles in the results list. He or she can, for example, place an order or request the transfer of a vehicle if the required vehicle is in stock at another dealership. In case the vehicle is not available from the importer or from another dealer, you can directly configure individual customer orders in the manufacturer’s system.
Prerequisites •
In order to configure the vehicles, you have installed the Internet Pricing Configurator (IPC).
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An organizational role has been assigned to the user in Customizing of the DI system: Logistics Execution → Vehicle Management System (VMS) → Define VMS Roles.
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You have assigned the statuses and actions in the mySAP Enterprise Portal for Dealers to the actions and statuses in the DI System according to your requirements. In the IMG for the Web Application Server system, see Discrete Industries → Business Package for Automotive Dealers → Vehicle Management System (VMS).
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For further settings for the VMS in the backend, see under Logistics Execution → Vehicle Management System (VMS) in the IMG of the DI System, and the documentation in the SAP Library under SAP for Automotive → Vehicle Management System (IS-A-VMS).
Features •
Combined vehicle search by status, model and configuration
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Display of vehicles in the importer’s stock
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Vehicle configuration with the IPC application
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Placing individual sales orders in the importer’ or the manufacturer’s system
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Transfer between dealers if the required vehicle is in another dealer’s stock and the dealer has made it visible to other dealers
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Maintenance of end customer data and saving original customer demands for later orders or for analyzing customer requirements
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Display of own vehicles (My Vehicles)
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Creation of a virtual car park (similar to a shopping basket). Here, the user can pool vehicles from the manufacturer’s stock together with vehicles of his own stock.
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E-mail option allows the dealer to send information to the importer or original equipment manufacturer (OEM).
See also: Vehicle [Page 9]
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Customer [Page 12] Catalog [Page 13] Checking Installation of Internet Pricing and Configurator (IPC) [Page 15]
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Vehicle Use The Vehicle function allows you to search for vehicles and display lists of vehicles or the details of a specific vehicle. You can search for vehicles using criteria such as the vehicle number, the vehicle identification number (VIN) or the sales order. The advanced search allows you to restrict the results list to vehicles with certain statuses, such as Available or Sold to dealer or to only look for vehicles that are within a certain price range or that have certain characteristics. You can use MyVehicles to list the vehicles to which the dealer has access, filter this list according to status and perform actions for individual vehicles. The Carpark allows you to group vehicles so that you can perform activities for the whole group such as put vehicles on hold.
Prerequisites •
In Customizing for the Web Application Server system, you have defined which actions can be carried out for the vehicle. In the IMG, choose Discrete Industries → Business Package for Automotive Dealers → Vehicle Management System → Maintain Dealer Actions.
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You have assigned the actions which you have defined here to the actions in the DI System. In the IMG, choose Discrete Industries → Business Package for Automotive Dealers → Vehicle Management System → Assign Dealer Actions to Actions in the DI System.
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In Customizing, the following actions are predefined but must also be assigned to the corresponding actions in the Discrete Industries (DI) system:
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Action
Effect
DADDO
Assigns Document to Vehicle
DBUPA
Assigns Customer
DCHCO
Changes Vehicle
DDERS
Deletes Reservation
DINVI
Hides Vehicle from Other Dealers
DORCU
Creates Sales Order for Customer
DORSH
Creates Sales Order for Build-to-Order
DRQDN
Transfers Rejected
DRQTR
Transfers Requested
DRSSH
Reserves Vehicle for Build-to-Order
DRSVM
Sets Reservation Request
DVHTR
Vehicle Transfer
DVISI
Makes Vehicle Visible to Other Dealers
In Customizing for the Web Application Server system, you have defined the actions for the Vehicles Changed frame which lead to a change in the configuration or scheduling of a vehicle and therefore cause these vehicles to appear as changed vehicles on the
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Overview screen. You define these actions in the IMG activity Select Action for “Changed Vehicles”.
Features •
Search for vehicles
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Display of changed vehicles
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Display of all the vehicles of the dealer to which the user is assigned
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Display of configuration details and vehicle history
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Display of Sales Order pricing details
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Display of Shipping details
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Display of Sales Order Configuration details
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Execution of possible actions for selected vehicles
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Car park function, similar to a shopping basket
Activities Search Vehicles ...
1. For quick search, select the criteria from the drop-down box and specify the vehicle information to be searched. 2. Choose Go.
Advanced Search ...
1. Select Advanced Search. 2. To search for vehicles based on family or model, select one or more of the entries in the table. To search for vehicles according to additional criteria, specify the relevant attributes. 3. Choose Go. The vehicles matching the criteria appear in the Vehicle List.
Display Vehicle Details ...
1. To display further information about the configuration, vehicle history, customer, pricing, shipping, sales order configuration and dealer details, click on the Image icon in a list of vehicles (either a search results list or the Overview page) under Vehicle details. 2. To view the vehicle information in XML format, choose Get Vehicle XML. 3. To upload a document for a vehicle, browse to the location of the file, and choose Upload.
Carry Out Actions for One or More Vehicles ...
1. Select one or more vehicles and, from the drop-down menu, select an action which you would like to carry out for the vehicle(s). 2. Choose Execute. The selected action is carried out if it is possible for the status of the vehicle. If the action causes a change in status, you can monitor this in the vehicle history.
Car Park ...
1. In the vehicle list, select the vehicles which you want to save in the car park.
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2. Carry out the action Move to Car Park .
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Customer Use The Customer function allows you to search, edit and save details about customers. These details include not only customer data, such as name, address, or e-mail, but also the vehicles that a particular customer has ordered. If you have saved an original customer demand (OCD) or the configuration, for the customer, you can call it up again here, change it or create an individual customer order.
Integration The end customer is not an R/3 customer. In order to call up the end customer’s data in the Discrete Industries (DI) system, on the SAP Easy Access screen call up transaction BUPT. Then, on the SAP Easy Access Business Partner: Task Menu screen, choose Business Partner → Application → Maintain Business Partner, and check the end customer’s data. Select the role End Customer.
Prerequisites You have created customers, for example, when creating a sales order or when saving an original customer demand for a customer.
Features •
Search for customers by name or address
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Display or change of customer data
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Display of vehicles that have already been ordered
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Display of original customer demands saved for this customer
Activities ...
1. Enter one of the requested search criteria, for example, last name and first name, and choose Search. The system displays the customer’s data. 2. To change and save the customer’s data, choose Change and then Save In the Associated Objects, the system displays a list of vehicles that are reserved for the customer, including all original customer demand (OCD) configurations. 3. To process the vehicles, select the icon in the column on the left, and select Transfer. 4. To view customer details in XML format, choose Get Vehicle XML.
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Catalog Use This function allows you to search, configure and order new or used vehicles according to the customer’s wishes using the Internet Pricing and Configurator (IPC).
Integration The Internet Pricing and Configurator (IPC) is integrated with the web application and can be called up directly from there.
Prerequisites •
You have installed the IPC. An installation guide is included as a PDF file in the program. For installation check, read Checking Installation of Internet Pricing and Configurator (IPC) [Page 15]. For general information on the IPC see the documentation in the SAP Library under mySAP Business Suite → mySAP Customer Relationship Management → Basic Functions → Internet Pricing and Configurator.
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You have entered the IPC in Customizing for the Web Application Server system.
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¡
In the IMG activity Maintain IDs for Interfaces to External Systems, maintain an ID for the IPC.
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In the IMG activity Maintain Details for Interfaces to External Systems, enter the URL of the IPC.
In the IMG activity Maintain Application Settings for the Web Application Server system, you have defined which action is used for creating vehicles. If you do not make any settings, the system uses the action CRE1 for creating vehicles as a default.
Features •
Check availability of vehicle
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Configuration of a vehicle in the IPC
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Search your stock for a particular configuration
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Create sales orders
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Save the original customer document (OCD)
Activities ...
1. In the Catalog, there is a list of all the models which can be ordered over the Internet. 2. To search for a particular class of vehicles, select the vehicle family from the drop-down list, and choose Go. 3. To search a particular model of a vehicle, choose Search. 4. Choose Configure. You are taken to the Vehicle Configurator, which displays the price for the basic model. This price varies according to the configuration. 5. Choose Accept, when you have completed the configuration. You can see the details of your configuration on a new page. 6. Check whether the required vehicle is available in the importer’s stock or in the distribution center. To do this, choose Check Stock. If the vehicle cannot be found, you can enter a sales order directly.
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7. To make a new configuration, select Re-Configure. You return to the IPC. 8. You can create an order directly in the Discrete Industries (DI) System by selecting Order for Customer. 9. To display an offer which was created as a Smart Form in the DI system, choose Proforma Invoice. 10.
Choose Save OCD, if you want to save the required configuration without creating a sales order immediately. The configuration is always saved for a specific customer. Enter the customer data in the new screen, or search for a customer whose details already exist in the system, and choose Copy Details.
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Checking Installation of Internet Pricing and Configurator (IPC) Use For the installation of the IPC, a PDF file is delivered together with the program. With this procedure you can check the installation.
Prerequisites •
You have made all necessary entries in the IMG activities. See the prerequisites in Catalog [Page 13]. If you configure vehicles in the Discrete Industries (DI) system as well, you have connected the IPC to VMS in the DI system. For more information see SAP for Automotive → Vehicle Management System (IS-A-VMS) → Technical Integration Connection to SAP IPC in the SAP Library.
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→
In order to configure vehicles in the Web application, it is not necessary to connect the IPC to the DI system.
Procedure ...
1. Check if the IPC is installed and working correctly by simply typing in the URL of the IPC. For example, if you have installed the IPC on a system named IPCSERVER, enter http://ipcserver:port/ipc, and check for the connectivity. Port stands for the port number of your Web server. On the logon screen, choose Enter. It is not necessary to enter a customer number on this screen. If all the connections are working, you can view all the materials that have been downloaded to the IPC. For this, the materials have to be added to the DEFAULT_PRODUCT parameter in file server properties of your IPC installation. 2. In the Customizing for VMS, there is a parameter called IPCTARGET. This parameter should contain the URL of the IPC-server. For example, if you have installed an IPC Server: http://ipcserver:port/servlet/com.sap.ipc.servlet.IPCServlet/!?~initialTemplate=ipc_creat eConfig
The complete URL exists in the Customizing entry of IPCTARGET. 3. Check if the material you are trying to configure has been downloaded to your IPC server. You can check as mentioned in step 1. 4. Check if the web server, the JRUN and the MSSQL server are running.
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Personalize Use You can make personalized settings for the interface, such as defining what statuses are available for selection for the MyVehicles list and the vehicles in stock.
Prerequisites In Customizing of the Web application system, you have assigned the statuses for the dealers to the statuses in the Discrete Industries (DI) system (in the IMG, choose → Discrete Industries → Business Package for Automotive Dealers → Vehicle Management System → Assign Status for Dealer to Status in DI System).
Features •
Setting of maximum number of rows in the vehicle list on the Vehicle page. You can limit the number of rows displayed in one results page for your search.
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Selection of statuses for the vehicle list: If you select one or more statuses for the dealer’s vehicle list (MyVehicles in Monitor Vehicles), only vehicles with these statuses appear in the list.
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Maintaining the sales area details in order to perform actions or functions related to different sales areas.
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Selection of statuses for the vehicle search on the Catalog page. If you have selected one or more statuses and you configure a vehicle and search for it, only vehicles with these statuses are searched for. If you do not select a status, all vehicles are displayed, regardless of their status.
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Maintaining the default country to be displayed while creating an end-customer.
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Warranty Processing Use The warranty processing application provides a set of functions that allow service advisors at the importer or the distribution center to enter and maintain warranty claims, and perform activities associated with this process, such as: •
Viewing claims statistics.
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Viewing and applying recalls.
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Viewing return parts.
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Printing tags for return parts.
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Displaying debit or credit statements for claims submitted.
The Web application is compatible with releases DI 46C2 and DIMP 471. The Automotive Dealer Portal allows service advisors at dealerships to place warranty claims directly in the importer’s system. You can also do the following: •
Track the processing of the claim at the importer or manufacturer on the basis of the status, change claims, attach documents and search for defect codes using an external catalog.
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View and apply recalls (including technical campaigns) created by the importer
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Manage return parts, which includes searching for return parts and printing tags for them.
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Search and display debit or credit statements that the importers created for the claim.
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Print claims, return parts, and financial statements.
The user interface has a separate area for associated objects, where helpful information is displayed, such as recalls that are valid for and applied to the current claim object or vehicle and customer information from the Vehicle Management System (VMS).
Prerequisites •
In Customizing, you have defined the processing status and assigned it to the status in the DI System (in the IMG, choose Discrete Industries → Business Package for Automotive Dealers → Warranty Processing → Assign Status).
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If you have access to an external catalog, you have linked it to the mySAP Enterprise Portal for Dealers via the Open Catalog Interface (OCI); in the Customizing activity Maintain IDs for Interfaces to External Systems, you have entered an ID, and in Maintain Details for Interfaces to External Systems you have entered the URL.
Features The Web application for warranty processing has the following functions: •
Display of a list of warranty claims which have been placed with a dealer
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Filter of this list according to processing status and time period
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Display of claim details and function for changing the claims if the status allows you to do so
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Creation of claims according to the claim type; creation of items such as materials and flat rates for labor
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Search for and assignment of damage codes, labor codes, materials and sublet codes in the external catalog
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Search, filter and sort claims
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Save and retrieve incomplete claims on the importer’s system for specified period
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Upload and display documents attached to a claim
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Search for, filter, sort, display and apply recalls
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Search for, filter, sort, display and enter dispatch details for return parts. Print return part list and return tags
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Search for, filter, sort, and display debit/credit statements created for processed claims
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Self-monitor performance by using claim volume and claim value statistics, presented graphically
See also: Claims [Page 19] Claim Change and Simulation [Page 22] Return Parts [Page 24] Recalls [Page 25] Financials [Page 27]
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Claims Use This function allows you to display a list of warranty claims that have been created by users who are assigned to your dealers. You can select the list to be processed from the overview screen or search for claims using the basic or advanced search mode. You can filter the list of claims by status and limit the display to only those claims that were created a certain number of days before the current date. You can select a pending claim, change the claim at the header and item level and save the changed claim. Subsequently, you can also simulate the changed claim by checking if all the data is correct (for example, whether the vehicle that you entered actually exists or whether the warranty has expired) without actually submitting the claim. The claim simulation function simulates a rule engine run on the importer's or subsidiary’s system. The rule engine messages are mapped to decision codes on the importer’s system so that the dealer only sees the mapped decision codes for each rule engine message and not the actual message itself. This allows the importer the necessary level of control to ensure that the dealer cannot manipulate the system and derive the rules by trial and error. Additionally, the claim simulation function also checks for: •
Claim reference if entered, authorization number, Vehicle Identification Number (VIN)
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Recall reference, recall validity, duplicate recall application for an object
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Master warranty for the claim object
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Messages resulting from claim simulation are displayed in the message bar at the top of the screen.
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The claim list contains the claim number, claim type, VIN, processing clerk, status, claimed value and, if the claim has already been processed, the amount that has actually been reimbursed.
Prerequisites In Customizing for the Web Application Server system, you have assigned the statuses of the Web application to the statuses in the Discrete Industries (DI) system (in the IMG, choose Discrete Industries → Business Package for Automotive Dealers → Warranty Processing → Assign Status).
Features •
Display of all warranty claims based on values maintained in the Personalize section of the Overview screen.
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Search for claims using basic or advanced search mechanisms. The overview screen may also be used to populate the result list. Filtering and sorting the results list is possible in any of the displayed columns.
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Display of claim and item details
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Display of associated objects
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Claim creation either using claim copy or a fresh claim form
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Print the claim
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XML upload or download
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Document upload or download: You can attach documents. For example, you can attach faxes, invoices or word documents to a claim.
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Apply recalls
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Change claim
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Simulate claim
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Activities Search Claim Alternative 1 ...
1. Choose Overview → Claims, and select one or several claims from the claims list. 2. Choose Transfer. Alternative 2 ...
1. Choose Overview → Claims, and select one of the options in the Claims field. 2. Enter additional search values in the input field next to it, and choose Go. Alternative 3 ...
1. Choose Overview → Claims and then Advanced. 2. Select or enter criteria for the advanced search. You can, for example, only search for pending claims by selecting the Pending option in the Status field. The system displays one or more claims matching the search criteria in the Claims section.
Display Claim ...
1. Select a claim in the list by pressing one of the buttons in the column on the far left. You now see the details in the Claim Details section and the associated objects (if there are any) in the Associated Objects section. 2. Choose Header or Items to display the details you want to see. 3. To display item details, select the item and choose Item Details. To go back to the overview, choose Item Overview.
Change Claim ...
1. Search the claim that you want to change. 2. Select the claim that you intend to change by clicking the check box in the left column of the claim list table. The claim details for the selected claim are displayed in the Claim Details section. 3. Choose Change. 4. To enter the changed values in the header or item tab, directly enter them in the input fields, select them from the drop-down list or use the input help. Only a restricted number of fields can be changed in the change mode. You can only enter critical data, such as the object number, claim reference, authorization number or the reference date when creating the claim. The data entered is checked for validity during claim creation to ensure data integrity.
Simulate Claim ...
1. After entering data on the header and item, choose Simulate. If you have made all entries correctly, the application does not return any messages. In case of incorrect entries, a message table is displayed in the message bar and provides a description of the nature of the error. Correct the error and simulate the claim again.
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2. If the claim simulation was successful, choose Submit. 3. This creates a new version of the claim on the importers or subsidiary’s system.
Print Claim ...
1. Select a claim in the list by pressing one of the buttons in the column on the very left. You now see the details in the Claim Details section. 2. In the Actions section, choose Print. The claim details are formatted and displayed in a new browser window. 3. Choose File → Print... and then Print to print the claim on your default printer.
XML Download ...
1. In the Actions section, choose Get XML. A new browser window now opens and displays the claim data in an XML schema. 2. Save the file with a .xml extension.
XML Upload ...
1. On the Documents tab of the Associated Objects section, select the option Claim in the drop-down box. 2. Choose Browse to locate the file. 3. Choose Upload. The Claim Details section is now filled with the data of the XML file.
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Claim Change and Simulation Use You can select a pending claim, change the claim at the header and item level and save the changed claim. Subsequently you may also simulate the changed claim. The claim simulation function simulates a rule engine run on the importer's or subsidiary’s system. The rule engine messages are mapped to decision codes on the importers system so the dealer sees only the mapped decision codes for each rule engine message and not the actual message. This gives the importers the necessary level of control to ensure that the dealer cannot manipulate the system and derive the rules by trial and error. Additionally, the claim simulation function also checks for: •
Claim reference if entered, authorization number, VIN
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Recall reference, recall validity, duplicate recall application for an object
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Master warranty for the claim object
Messages resulting from claim simulation are displayed in the message bar towards the top of the screen.
Features •
Changing claims
•
Simulating claims
Activities Change claim 1. Search the claim that you wish to change. 2. Select the claim you intend to change using the check box on the extreme left column of the Claim List table. The claim details for the selected claim are displayed in the Claim Details panel. 3. Choose Change. 4. Enter the changed values in the header or item tab by directly entering into the input fields, selecting from the drop-down lists or using the input help where applicable. A restricted number of fields are available for change in the change mode. All critical data for instance, object number, claim reference, authorization number, reference date must be entered only during claim creation, this is checked for validity during claim creation to ensure data integrity.
Simulate claim ...
1. After entering data on the header and item, choose Simulate. If all entries were entered correctly, the application does not return any messages. In case of incorrect entries, you will be presented with a message table in the message bar giving description of the nature of the error. Correct the error and re-simulate. 2. After successful claim simulation, choose Submit. This creates a new version of the claim on the importers or subsidiary’s system.
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Personalize Use This function allows you to make user-specific settings for claims, return parts, recalls, technical campaigns, financial statements, and statistics. You can also determine the number of records that are displayed in the results and overview lists. You can, for example, define which claims, with which status, and for which time period are to be displayed as default.
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Return Parts Use This function allows you to perform all activities associated with reimbursing money for a warranty claim.
Features •
You can display return parts for claims created by the dealer on the Return Parts tab of the Overview screen (based on values maintained in the Personalize section).
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You can search for return parts using the basic or advanced search modes. From the results list, you can filter and sort the results displayed in the individual columns.
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You can print part lists and tags for return parts.
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You can enter dispatch details for a return part, which are updated at line item level in a claim in the importer’s system.
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You can track the status of return parts.
Activities Locate Return Part ...
1. Choose Overview and then the Recalls tab page. 2. Select one or several records from the list, and choose Transfer. You are taken to the Recalls screen, where the return parts you have selected are listed.
Search and Display Return Part ...
1. Choose Return Parts. 2. Enter your search criteria in the basic or advanced search mode, and choose Go. 3. Select the first return part. The system displays return part details on the Details screen, including the claim to which the part belongs, the quantity of the return part and a text field to enter dispatch details.
Enter return part details ...
1. Enter the dispatch details for the part in the Return Part Details section. 2. Choose Update. The details are updated in the short text against the line item of the associated claim.
Print Tag ...
1. Display the details for the selected return part. 2. Choose Print Tag. A new window opens, in which the return part details are displayed on a return tag Smart Form, which you can print.
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Recalls Use In the automotive industry, you distinguish between recalls and technical campaigns. In both cases car manufacturers have identified that a series of cars that they have produced during a certain period of time has a certain defect that is likely to cause problems. A recall involves a public campaign in which vehicle owners are requested to bring their cars in for immediate servicing so that the defect can be corrected. In a technical campaign, the defect is secretly corrected during regular servicing. In this Web application you use the Recalls function for recalls and technical campaigns. A recall is created by the importer or subsidiary and contains details of the recall applicable to the objects under the recall. This includes the object type (vehicle, equipment), object number or number ranges, material, labor and sublet (if applicable) involved in the this recall, the recall reference and validity.
Features •
Search for recalls from the Overview and the Recalls screen. Filtering and sorting the results is possible in each of the columns displayed in the results list.
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Display details of all recalls created in the importer’s system in the Overview screen, based on values maintained in the Personalize screen
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Recalls can be applied to a claim in a single step. Implicit validity checks are made.
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Attach documents (which you may retrieve from the Document Management System) to recalls
Activities Searching and Displaying Recalls ...
1. Select a recall either on in the Recalls tab page on the Overview page or using the search mode on the Recalls page. The recall(s) are displayed in the results screen (Recall List for). 2. Select a recall in the list, and choose Display. The header displays general data such as the recall validity or the recall reference. Items that should exist in a recall claim created by the dealer are displayed on the Items tab, objects to which the recall is applicable are displayed on the Objects tab. You can use absolute numbers or number ranges or wildcard characters to specify objects.
Applying Recalls ...
1. In the Actions section of the Recalls page, choose Create Claim. The system displays the Claims screen. A status message on the message bar indicates whether the recall was applied successfully. If it failed, the message bar contains an error message with the reason for the failure. 2. In the Claim Details section, choose the Items tab. 3. Select the object type from the drop-down list according to the object you have noted in the recall. Enter the object number in the object reference field. Use transaction VELO to search for a Vehicle with an existing VIN.
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You search for the VIN QQ1000. Select the object type vehicle and enter QQ1000 in the object reference field. 4. Choose Submit or Simulate followed by Submit. The application checks the validity of the recall for the object that you entered and, if the recall is valid, creates the recall claim.
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Financials Use This function allows you to view the dealer-specific credit and debit statements for a warranty claim that was submitted to the importer. You can access statements either by selecting them directly or by using the basic or advanced search mode. You can also print these statements.
Features •
Search for credit or debit statements on the Financials page using the basic or advanced search mode. Filtering and sorting the results is possible in any column of the results list.
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Display of credit or debit statements for dealer claims processed by the importer
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Printing of statements
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Claim-specific statements are displayed in the Associated Objects section of the Claims screen (if existing).
Activities Display Statements ...
1. Choose Overview, and select the Financials tab. 2. Select the statements that you would like to display, and choose Transfer.
Search and Display ...
1. Choose Financials. 2. Select your search criteria in the basic or advanced search mode, and choose Go. A list of the statements matching the selection criteria is displayed.
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Spare Parts Management Purpose The Spare Parts Management application provides a set of functions that allows importers or original equipment manufacturer (OEM) dealers to place orders for their spare parts requirements online. Most of the building blocks for this functionality already exist in SAP R/3. The application uses SAP’s BAPI or RFC and BSP technology to present the functions in a Web browser.
Implementation Considerations •
•
The importer has installed ¡
an R/3 system with IBS DI 4.6C2 or DIMP 471
¡
a Web Application Server 6.20
The dealer has the Internet Explorer 5.0 or higher.
Integration Spare Parts Management is integrated with SAP SD (Sales and Distribution).
Features •
Ordering You can create an order by ¡
Using a stored template: When creating an order, you can save its details as a template for creating future orders.
¡
Referring to existing orders: In typical scenarios, most orders placed are the same as previous ones. A previous order can be used as reference for a new order.
¡
Adding parts to an order: You can add parts to the selected order by entering the SAP R/3 system part number.
¡
Uploading an XML file: You can directly fill in the order details that have to be entered in the spare parts order by uploading an XML file which contains the required data.
¡
Using an open catalog interface (OCI)-compatible catalog: When creating or changing an order, you can select order items from a catalog. To make these scenarios as flexible as possible, no specific catalog is required. You can use any catalog which supports the OCI as defined by SAP’s BusinessTo-Business Procurement.
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Returns Using a return order, you can ship back parts which you cannot use because they are obsolete or were damaged during the shipment.
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Search an Order There are various functions which you can use for searching parts, invoices, deliveries and orders.
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Order Tracking and Delivery Status You can display information on the status of an order and delivery details. It is possible to download the order details in XML format for further reference.
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Availability Check with Supersession Integration The availability check is not only performed for the part entered in the sales order line item. It is also carried out for all parts in the supersession chain and takes the link type and the validity date of the chains into account. After the available-to-promise (ATP) check the sales order has a main item or sub-item structure if the requested part cannot be confirmed. The main item is the original part requested by the customer, and the sub-items are those selected in the supersession chain to cover the requested sales quantity.
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E-mail option This option allows the dealer to send information to the importer or original equipment manufacturer (OEM).
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Personalize To personalize the order list, you can filter by orders, sales areas, or language.
See also: Creating Orders [Page 30] Creating Returns [Page 33] Invoices [Page 35] Maintaining Deliveries [Page 36]
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Creating Orders Use You can use this function to create an order for spare parts directly in the original equipment manufacturer’s (OEM) or in the importer’s system. You can search for a sales order and also create sales orders by: •
Manually entering the order details
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Selecting the parts from an open catalog interface (OCI)-compatible catalog
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Referencing a document which already exists
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Uploading an XML file
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Selecting parts from a stored template
Procedure Create a Normal Order ...
1. In the Create frame of the Order screen, select the Item tab and enter the R/3 part number. 2. Choose Add. The part you have entered appears in the Order Items list. 3. Choose Text in the Texts column of the Order Items list to enter additional information, such as material sales text and item information. 4. Once you have added all required parts to the list of orders, choose Order to place the order. On successful creation of the order, the system returns the order number.
Create Order Using Simulation ...
1. Perform steps 1 to 3 as above, and then choose Simulate Order. The system performs an availability check for the parts entered in the order for the requested date. It then provides real-time confirmation of the availability, as well as the price of the part. This function is integrated with the R/3 ATP check and SAP APOATP. The availability check for the items results in one of the following statuses: ¡
Fully Confirmed: The part is available in the required quantity on the requested date.
¡
Confirmed with Substitution: The part was substituted with another part as a result of parts replacement.
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Partially Confirmed: The part is available, but not in the required quantity on the requested date.
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Zero Confirmed: The part is not available at all on the requested date.
2. To view the order schedules with the schedule line items, go to the Schedule lines tab. 3. To place the order, choose Order. To change the shipping address for the current order, choose Shipping Address tab.
Create an Order Using the Serial Number ...
1. On the Orders screen, enter the R/3 part number.
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2. Enter the requested date for the order, and choose Add. The entered part appears in the Order Items list. The system displays a red light in the Part Selection column, which indicates that the part you have added to the order is a serialized part. This means that you have to decide which individual parts you would like to use by selecting the corresponding serial numbers from a list. 3. Click on the red light. You are directed to a new page to select the available serial numbers. The details of the parts, such as manufacturer, year or month of make and the manufacturer part number, are displayed. 4. Select the required serial numbers, and choose Add New Parts to Order. The serialized parts are now added to the order and the red light turns green. 5. Simulate or save the order.
Create an Order Using an XML File ...
1. In the Upload frame of the Order screen, choose Browse to navi gate to the XML file. 2. To upload the order details from the XML file to the order items list, choose Upload. 3. Simulate the order or place it directly by choosing Order.
Create an Order Using the Catalog Search ...
1. In the Quick Order frame of the Create Order screen, select a catalog from Catalog Search, and choose Go. 2. Select the parts to be ordered from the external catalog. The parts that you selected in the external system are transferred to the SPP application. 3. Choose Order via Dealer Workplace.
Create an Order Using a Template ...
1. In the Add Items frame of the Order screen, choose Copy. This takes you to a page on which a list of stored templates is displayed. 2. Select the name of the required template, and choose Copy. 3. Make the required changes and place the order by choosing Order.
Create an Order Using a Reference ...
1. In the Order screen, enter the order number you want to reference, and choose Copy from Order. 2. Choose Order.
Search for Sales Order ...
1. On the menu of Service Parts, choose Orders. 2. Select the search criteria from the drop-down list, specify the order number, and choose Go. 3. For the advanced search mode, choose Advanced. 4. In the frame Advance Search, enter any combination of the following criteria, and choose Go: ¡
Sales Order
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PO Number
¡
Material Number
¡
Material Description
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Document Date
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The system displays a list of orders. You can select orders in the list to display their details or to change orders.
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Creating Returns Use You can use this function to search and return the parts which you no longer use, for example, obsolete parts or parts damaged during transportation from the original equipment manufacturer (OEM) or importer. You can use the return order to either claim back the money for the part or else ask for the part to be replaced.
Procedure Creating Return ...
1. On the Overview screen, select the returns from the list and, choose Transfer to view the returns screen. To go directly to returns, choose Returns on the Service Parts Management page. You can also carry out the Availability Check for the material via material number, manufacturer part number, required availability date and required quantity. 2. To add the parts that you want to return, do either of the following: ¡
Enter a material on the Items tab page, and choose Add.
¡
Choose Return Parts, then select the parts to be returned, and choose Add Parts to Order.
3. On the Header tab page, enter a Return Reason, if required. 4. On the Items tab page, enter a reason for the rejection of individual items, if required. 5. Choose Order.
Creating Return using a Reference 1. On the Deliveries screen, enter the Delivery number you want to reference, and choose Copy from Order. This takes you to the Return screen with the line items copied from the orders for which the deliveries were created. 2.
On the Header tab page, enter a Return Reason, if required.
3.
On the Items tab page, enter a reason for the rejection of individual items, if required.
4.
Choose Order.
Searching for a Return ...
1. From the menu of Service Parts, choose Orders → Returns. 2. Select the search criteria from the drop-down list, specify the order number, and choose Go. 3. For the advanced search mode, choose Advanced. 4. In the frame Advance Search, enter any combination of the following criteria, and choose Go: ¡
Return
¡
Material Number
¡
Material Description
¡
Purchase Order
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Order Type
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Document Date Range
The system displays a list of orders, which helps you track or change particular orders.
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Invoices Use This function allows you to search for invoices and perform an availability check for the material in the invoice.
Features You can: •
Use either basic or advanced search mode to find invoices. In the basic search mode, you enter either the number of the sales order or invoice, and in the advanced search mode, you can also enter a purchase order number or a date range.
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Perform Available-To-Promise (ATP) check for the material using the material number, the manufacturer part number, the required availability date and the required quantity.
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List invoices that result from your search and from this, call up details for each invoice.
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Print the details or display them in XML format.
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Display billing address information.
Activities Search Invoices ...
1. On the menu of Service Parts, choose Invoice. 2. Select the search criteria from the drop-down list, specify the order number, and choose Go. 3. For the advanced search mode, choose Advanced. 4. In the frame Advanced Search, enter any combination of the following criteria, and choose Go: ¡
Sales Order
¡
Invoice
¡
Purchase Order
¡
Date Range
The system displays a list of parts for the invoice, along with the billed quantity, net value and the shipping address to which the material was sent. You can display the invoice details as an XML file or in another printable format.
Display Invoice ...
1. To display a list of invoices, select the invoices that you want to view on the Overview screen and choose Transfer, or choose Invoices on the Service Parts Management page. 2. To view the details of a delivery, call up the Header or Item tab page in the Details screen area. 3. To print the details of the selected invoice, choose Printable Format. If you want to display the delivery details in XML format, choose XML Format.
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Deliveries Use This function allows you to search for deliveries, display them in a list and carry out an availability check for the material.
Features You can: •
Use either basic or advanced search mode to find deliveries. In the basic search mode, you enter either the number of the sales order or delivery, and in the advanced search mode, you can also enter a date range.
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Available-To-Promise (ATP) check for the material using the material number, the manufacturer part number, the required availability date and the required quantity.
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List deliveries that result from your search. You can call up the details of each delivery
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Print details or display them in XML format.
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Display shipping address information, such as ship-to-party or customer.
Activities Create a Return using a Reference 1. On the Deliveries screen, enter the Delivery number you want to reference, and choose Create Return Order. 2. This takes you to the Return screen with the line items copied from the delivery document. 3. On the Header tab page, enter a Return Reason, if required. 4. On the Items tab page, enter a reason for the rejection of individual items, if required. 5. Choose Order.
Search Deliveries ...
1. On the Service Parts menu, choose Deliveries. 2. Select the search criteria from the drop-down list, specify the order number, and choose Go. 3. For the advanced search mode, choose Advanced. 4. In the frame Advanced Search, enter any combination of the following criteria, and choose Go: ¡
Sales Order
¡
Delivery
¡
Date Range
The system displays a list of deliveries, along with delivery status and a link to View Delivery Details. You can display the delivery details for a delivery number as an XML file or in another printable format.
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Display Deliveries ...
1. To display a list of deliveries, either select the deliveries that you want to view on the Overview screen and choose Transfer, or choose Deliveries on the Service Parts Management page. 2. To view the details of a delivery, call up the Header or Item tab page in the Details screen area. 3. To print the details of the selected delivery, choose Printable Format. If you want to display the delivery details in XML format, choose XML Format.
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Personalize Use This function allows you to make default settings that restrict the display of orders, deliveries and invoices to only those that match the statuses and date ranges that you specify.
Features •
Default settings for the display of the lists on the Overview, Orders, Deliveries and Invoices screens. All the settings that you make here are effective unless you change them when logging on to the Web application.
•
If there are several sales areas for a dealer, the list of all sales areas is displayed and you can make your selections.
Activities Specify the current dealer, the ship
-t o -d e a l e r a n d t h e d e f
ault language under the Dealer Options....
1. Specify the current dealer, the ship-to-dealer and the default language under the Dealer Options. 2. In the Overview Options screen area, you can define how you want to filter the display of orders, deliveries and invoices by selecting one of the statuses and entering a date range (number of days, counting backwards from current date). 3. When you have made all settings, choose Save the Settings. 4. You can maintain further attributes, such as address or sold-to-party, ship-to-party, current sales area or address under Current Dealer.
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Searching for Parts Use You can search for the details of a part that meet search criteria that you have entered.
Procedure 1. On the start page of Service Parts, choose Create Order. 2. In the frame Material Search, enter any combination of the following criteria, and choose Search: ¡
Material Number
¡
Material Description
¡
Manufacturer Part Number
The system displays a list of parts. You can select parts from the list to display their details or to create orders.
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Customer Specific Enhancements In the following list you see all BAdIs that can be implemented. Spare Parts BAdI
Description
/SAPDII/OBI_CHECK
Checks if parts have to be returned. In standard offering the criteria to determine whether a part has to be returned is fixed. If the importer would like to modify this, he can do so by utilizing the BAdI.
/SAPDII/ORDER_XML
The standard application offers a very lean XML schema for orders. This BAdI can be implemented if the user would like to modify the schema in order to suit his business interaction.
/SAPDII/SPP_DEL_XML
The standard application offers a very lean XML schema for deliveries. If the user would like to modify the schema in order to suit his business interaction he can utilize this BAdI.
/SAPDII/SPP_INV_XML
The standard application offers a very lean XML schema for invoices. This BAdI is utilized if the user would like to modify the schema in order to suit his business interaction.
/SAPDII/ORXML_UPLOAD
The standard application supports the parsing of a fixed lean XML schema for orders. If the importer would like to parse his own schema then he can utilize this BAdI.
Vehicle Management System (VMS) BAdI
Description
/SAPDII/VMS_VEHICLE
A vehicle contains data: Pricing, status configuration, vehicle's action history, end customer address, dealer data and so on. There are cases when the system has to show selective data to a particular user. For example, the dealer should not see the vehicle history data for rework etc. or the age of the vehicle. In other cases, the end customer should have a more restricted view, such as no history or statuses. This BAdI allows the importer to restrict the access to the data.
/SAPDII/VMS_MAILER
When a dealer requests a vehicle for transfer, the owner of the vehicle has to be notified that there is a request for this vehicle and some action needs to be taken. The BAdI allows the importer to format the content of the e-mail sent and also determine who should be on the mailing list.
/SAPDII/VMS_XTRADATA
In the dealer interface for VMS, when an action is performed on the vehicle,
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sometimes additional data is needed to perform the action. An example could be storing the registration number or some other data by the dealer for the vehicle. This BAdI will enable the importer to handle this additional information. /SAPDII/VMS_PRINTXML
In order to provide an open interface to integrate with other applications, an XML display which contains the vehicle details, is provided. This allows the dealer to download vehicle information into his own system via XML. In the absence of a standard XML schema, the Enterprise Portal for Dealers contains a very lean schema. As this schema might vary a BAdI is provided, where the schema can be modified by the importer as required.
Warranty BAdI
Description
/SAPDII/WTY_PRINTXML
This BAdI allows the user to generate and parse his own XML schema. The standard offers a very lean schema and this can be modified by implementing this BAdI.
/SAPDII/WTY_OVR
Covers all methods called by the Overview object that is overview page on the user interface including calls to the controller class.
/SAPDII/WTY_CLM
Covers all methods called by the Claims object.
/SAPDII/WTY_RCL
Covers all methods called by the Recalls object.
/SAPDII/WTY_RETPA
Covers all methods called by the Return Parts object.
/SAPDII/WTY_FINC
Covers all methods called by the Financials object.
/SAPDII/WTY_PERS
Covers all methods called by the Personalize object.
/SAPDII/WTY_COMMON
Covers all methods which are used across the application and not specific to any one object. For example call to smart form methods.
/SAPDII/WTY_PRINTXML
Covers methods used to read and generate XML files for the claims.
/SAPDII/WTY_MAIN
Covers all controller method calls for the main controller.
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