I nstitute for Public Service

2012

annual report

Connecting people and solutions to improve efficiency and performance of government and business and increase the prosperity and competitiveness of Tennessee.

2012 marks the 150th anniversary of the Morrill Land-Grant Colleges Act, which charged designated land-grant colleges and universities to teach the practices of agriculture, science and engineering in response to the industrial revolution. The act was named for Senator Justin Smith Morrill, who believed that education at most colleges was incapable of meeting the practical demands of an industrializing nation.

From the Vice President of Public Service

If Morrill were alive today, I believe he would be more than pleased with the University of Tennessee’s commitment to the land-grant mission. The UT Institute for Public Service (IPS), which is charged with fulfilling the public service part of the mission, stays dedicated to that task. In fiscal year 2012, all five of our agencies — the Center for Industrial Services (CIS), the County Technical Assistance Service (CTAS), the Law Enforcement Innovation Center (LEIC), the Municipal Technical Advisory Service (MTAS) and the Naifeh Center for Effective Leadership — had an impact across Tennessee. We answered more than 25,700 requests for assistance and trained close to 13,000 state and local employees, law enforcement personnel and employees from Tennessee businesses and industries. The work of our agencies helped companies create or retain some 5,590 jobs and contribute $420.8 million to the Tennessee economy. In 2012, the University of Tennessee system created a new strategic plan, and IPS developed its new plan to fall in line with that of the system. In staying true to our mission, IPS and its agencies developed the goals of Promoting Good Government, Strengthening Economic Vitality, Building Individual and Organizational Capacity and Ensuring Organizational Excellence throughout the Institute. From CTAS assisting Greene County with a feasibility study for its new asphalt plan to the Naifeh Center hosting several Baldrige Quality seminars across the state, you will see our work tying in to our strategic goals. Our consultants provide technical expertise to municipal and county governments as they did in Greene County and Chattanooga, and our training staff develops and delivers comprehensive curriculum, whether it is in the classroom or online as you will read about with LEIC’s Investigator Virtual Reality program. The IPS employees, all 160 across the state, stay busy day-in and day-out from one fiscal year into another; but this time of year, we like to take a step back and share with you some of the work we have done during the past year. Dr. Mary H. Jinks Vice President of Public Service

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Connecting people and solutions to improve efficiency and performance of government and business and increase the prosperity and competitiveness of Tennessee.

Promoting good government Greene County Highway Superintendent David Weems asked the UT County Technical Assistance Service (CTAS) with help on conducting an asphalt plant financial feasibility study. Based upon the request, Rick Hall, CTAS county government consultant [with technical assistance from Mike Meyers, CTAS geographic information system (GIS) consultant] prepared a financial feasibility study for a hot mix asphalt manufacturing facility (asphalt plant) for the county.

CTAS Aids Greene County with Asphalt Plant Financial Feasibility Study

Rick Hall

The Greene County Asphalt Plant Financial Feasibility Study was submitted to the asphalt plant financial feasibility oversight committee and a presentation of the study was presented at a public hearing in Greeneville. The committee voted (in a majority position vote) to approve the study stating that it included all "The county is now able to make significant costs and accurately estimated the costs the mix about $25 cheaper per and benefits of owning and operating a facility. ton than when it used an outside The next step in the process was the oversight committee’s submittal of its majority and minority company, leading to a potential position report to the Greene County legislative savings this year of $750,000." body. After receiving the report of the committee, David Weems, the legislative body examined the study, all Greene County Road Superintendent supporting documentation and the determination of the committee and gave approval for the highway superintendent to acquire a hot mix asphalt manufacturing facility in a resolution adopted by two-thirds majority vote. Greene County awarded a contract to Asphalt Drum Mixers, Inc. (ADM) of Huntertown, Ind., to construct a hot mix asphalt manufacturing facility (asphalt plant) at the Greene County Highway Department.

Mike Meyers

“From discussions with the county commission and looking at the number of roads we had to pave — we have more than 1,200 miles of road in the county — we knew we weren’t going to have the budget to do all of the paving we needed to do,” said Greene County Road Superintendent David Weems. “Rick did an excellent job researching and compiling all of the information for the study. He wanted every detail. He put a lot of hours in and did an excellent job.”

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“Greene County has already produced 28,000 tons of asphalt this year and paved 30 miles of road. The county is now able to make the mix about $25 cheaper per ton than when it used an outside company, leading to a potential savings this year of $750,000,” Weems said. The feasibility study was made in accordance with Public Chapter 344 of the Acts of 2005, codified at Tennessee Code Annotated, § 12-8-101. A new law allowed local governments in Tennessee to own or operate a facility for the manufacture or production of hot mix asphalt, but only if certain restrictions and limitations were met. Before a local government, such as Greene County, may own or operate an asphalt plant pursuant to this law, the local government is required to prepare a financial feasibility study that analyzes all appropriate costs and benefits related to the operation of the plant. The Greene County Asphalt Plant Financial Feasibility Study was prepared according to the statute for submission for review by a financial feasibility oversight committee composed of three members: one selected by the Tennessee Road Builders Association, one selected by The Tennessee County Highway Officials Association, and one selected by the Comptroller of the Treasury. The sole function of the committee was to review the feasibility study, to determine that all appropriate ordinary and necessary capital and operational costs for the county to own and operate a hot mix asphalt manufacturing facility were included in the study and were disclosed to the public. As the law requires, the study was prepared in compliance with generally accepted governmental accounting and financial reporting standards. ■

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Building individual and organizational capacity Armed with a grant from the National Institute of Justice, the University of Tennessee (UT) Law Enforcement Innovation Center (LEIC) has developed virtual reality crime scene investigator training to benefit law enforcement personnel from across the country, and departments that are facing dwindling budgets.

LEIC Develops Virtual Reality Crime Scene Investigator Training

Don Green

Investigator Virtual Reality (IVR) training is modeled after LEIC’s National Forensic Academy™ (NFA™), a 10-week, in-residence training that was created in 2001. The goal is to increase the skills of the crime scene investigator in a hands-on, knowledge-based, practical training environment whereby participants learn the best practices and standards with regards to evidence collection, preservation, packaging and submission. Since the NFA was established, more than 500 crime scene investigators from around the country, one from Iceland, and two from Kuwait have attended the intense training. Because the onsite training only accommodates 48 participants a year, LEIC decided to develop an online version targeted toward those who are more entry-level crime scene investigators or veteran investigators who want a refresher course.

Emily Miller

"Nothing can compare to the academy's hands-on training, but, with training dollars being cut within the justice community, the online training is able to provide crime scene investigators with a highly accessible and low cost training option."

Emily, Miller, LEIC Curriculum Specialist

“Law enforcement officers, especially the younger ones, are experienced in playing video games, so we wanted to create some training that would appeal to them and educate them at the same time,” said LEIC Executive Director Don Green. Once LEIC was awarded the $775,000 grant, its goals were to develop a virtual reality gaming tool to train state and local forensic practitioners, and to inform state and local criminal justice policymakers on developments in forensic science.

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The training begins with a tutorial on how the system works. Participants receive virtual lessons in writing a lesson, oblique lighting, evidence marking, evidence recording with the digital camera in the system, evidence sketching and diagramming and evaluation of the scene. Following the lessons, trainees can select a crime scene to investigate. Upon entering the scene, they are given an evaluation and can start their investigation with the online tools including a collection swab, a presumptive test, non-magnetic powder and magnetic powder, impression casting, lifting tape, electrostatic dust lifter and gel lifter. Trainees are able to mark the evidence, package it and transport it to the lab for processing, and the system keeps a record of all of the evidence they have collected.

Each practical evaluation scenario involves a different type of crime. One of the scenarios is a burglary inside of a restaurant. When the trainee enters the scene, he is greeted by a first responding officer who provides a briefing on what they found when they received the call. The participant then has full access to the scene and may begin the investigation using all of the virtual tools learned in previous lessons. When the trainee thinks the scene has been fully investigated, he releases the scene. After the scene is released a review box pops up, allowing the participant to see how he performed as a crime scene investigator. The review rates participants on their abilities to identify, collect, and preserve evidence. They may review their scores at any time. To develop the training, LEIC partnered with the National Forensic Science Technology Center (NFSTC), a non-profit forensic training center in Largo, Fla., and Advanced Interactive Systems (AIS), a Seattle company that develops training solutions for highrisk professions. All three organizations worked together on the design of the virtual reality training tool, as well as creating the storyboards, lessons and evaluations. In house subject matter experts and crime scene investigators served as beta testers in the early stages of development. LEIC used National Forensic Academy subject matter experts, who have helped develop the NFA curriculum, to demonstrate investigative techniques in the course of the online training. Those demonstrations were filmed and are used as video instructions in the online training. “Existing NFA curricula was collected, analyzed and converted into storyboards to create virtual lessons and crime scenes, and a tutorial was developed to teach navigation of the IVR,” said Emily Miller, LEIC curriculum specialist. NFA subject matter experts collaborated with AIS to develop the virtual tools, processes and techniques to allow crime scene investigators to work in the virtual crime scenes. "This program is a direct reflection of the need for law enforcement to keep their officers trained while watching the bottom line,” said Brian Cochran of the Boone County (Kentucky) Sheriff ’s Department and a subject matter expert for LEIC and the NFA. “I believe that this type of training will continue to evolve in the future to become an even larger part of the law enforcement training community as agencies are forced to do more with less.” ■

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Building Individual and Organizational Capacity The UT Center for Industrial Services’ (CIS) Health, Safety and Preparedness (HSP) programs have grown significantly over the past several years in response to customer demand for Occupational Safety Health Administration (OSHA) training and related services.

CIS Earns High Marks in Health and Safety Training

Walter Idol

CIS trains more than 1,000 health, safety and emergency professionals annually, achieving excellent customer satisfaction rankings while addressing the workplace safety and regulatory concerns of manufacturers, government agencies and utilities across Tennessee. As a result of its success, CIS has received designation as an OSHA Training Institute and is consistently ranked among the top service providers for health, safety and preparedness “I looked at who would among its peers. Brent Ogles, education manager for the Tennessee Association of Utility Districts (TAUD), works with the CIS Health, Safety and Preparedness programs each year to provide training for water and wastewater utility operators across the state.

Bryan Lane

offer the best, most professional and most informational classes and that was CIS.”

Brent Ogles, Education Manager, TAUD

“They (operators) often find themselves at risk in confined spaces or a trench collapse, and in order to protect them I looked at offering training classes,” Ogles said. “I looked at who would offer the best, most professional and most informational classes, and that was CIS.” For TAUD, CIS provides a confined space rescue class, a trench rescue class and CPR/AED training in four different locations across the state. Each year, CIS offers a two-day confined space class in Murfreesboro for TAUD. Also, in various areas across the state, CIS will teach courses on OSHA record keeping and a 10-hour OSHA safety course.

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“Walter (Idol) and Bryan (Lane) and others teach a good class, and with Walter’s background as a paramedic, he is able to bring that first-hand experience into the classroom,” Ogles said. “And the classroom atmosphere is not your typical stale, boring classroom. He gives a great presentation and is able to apply his knowledge and experiences to the lesson.”

Among other organizations that have used CIS for health and safety training are the UT Medical Center; the Pigeon Forge, Jefferson City and Oak Ridge Fire Departments; PictSweet; Cookeville Regional Medical Center; the Tennessee Department of Transportation; the Tennessee Department of Health; the Tennessee Department of Agriculture; the Oak Ridge National Laboratory; Covenant Transport; Fortune Plastics; the city of Shelbyville; Wacker North America and Woodbridge Foam. ■

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Promoting good government Once every 10 years in conjunction with the decennial census, local governments are required to redistrict and reapportion their legislative bodies according to Tennessee state law. The UT County Technical Assistance Service (CTAS) and the State Comptroller’s Office of Local Government (OLG) provided reapportionment assistance to 94 of the 95 counties, with Metropolitan Davidson County being the only exception.

CTAS, Office of Local Government Provide Redistricting Assistance

The remaining 94 counties were divided into two groups: (1) limited assistance counties and (2) detailed assistance counties. Counties that fell into category one are those counties that have their own professional staff and the required software (Arc View10) to prepare their own plans. Counties that fell into category two are just the opposite and will need “CTAS was able to save county detailed assistance from CTAS and the Office of Local Government. Under either governments about $2 million in scenario, CTAS provided assistance to cost avoidance by assisting them approximately 70-75 counties, and the Office of Local Government 19-25 counties. with their reapportionment plans.”

Mike Garland, CTAS Executive Director

“Our entire staff did an outstanding job on this project for counties throughout the state,” said CTAS Executive Director Mike Garland. “CTAS was able to save county governments about $2 million in cost avoidance by assisting them with their reapportionment plans.” In preparation for this process, staff of both CTAS and the OLG provided a two-hour presentation on reapportionment at the Summer Legislative Conference hosted by the Tennessee County Services Association. The presentation highlighted the procedural aspects of reapportionment and also provided a demonstration of the new redistricting software. The session drew a packed crowd of nearly 200 county officials and their employees. Staff from both CTAS and the OLG spent a significant amount of time after the class answering questions and providing additional training to the limited assistance counties represented. The reapportionment project was recognized with a Vice Presidential citation at the 2012 UT Institute for Public Service annual awards ceremony. ■

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Strengthening Economic Vitality

MTAS Assists Hamilton County in Meeting Recreational Needs for the Future

Former Governor Phil Bredesen, in the Tennessee 2020 Vision for Parks, People and Landscapes 2009, stated that “The importance of long-term comprehensive planning for recreation and conservation benefiting Tennessee now and into the future cannot be overstated. I am a strong believer in developing partnerships and leveraging resources to accomplish conservation goals.” In addressing these needs, more and more municipalities and governmental units are joining resources, facilities and programs by developing partnerships, inter-local agreements, commissions and authorities. Changing values toward healthy lifestyle choices and the environment are now high priorities at all levels of government. Chattanooga Mayor Ron Littlefield requested that the UT Municipal Technical Advisory Service (MTAS) review the needs, benefits and procedures for partnering recreation services in the Chattanooga/Hamilton County area in providing a higher quality of recreation services.

“The importance of long-term comprehensive planning for recreation and conservation benefiting Tennessee now and into the future cannot be overstated. I am a strong believer in developing partnerships and leveraging resources to accomplish conservation goals.”

MTAS conducted an inventory of existing recreation facilities in Hamilton County and its 10 municipalities; discussed the increasing needs for recreation services and the benefits of partnering Former Governor Phil Bredesen those services; and the benefits of strategic planning for recreation services. The MTAS study presented examples of successful recreation partnerships in Tennessee and other states and alternatives for organizing and financing. The study outlined recommended steps for joint agreements, partnerships and consolidation of recreation services in the Chattanooga area. The MTAS study pointed out that deficiencies existed in the number of recreation facilities in Chattanooga/Hamilton County and in its municipalities. As the population increases, the gaps will continue to widen at an increasing cost. Hamilton County and its cities can best provide needed resources for higher quality recreation services

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through partnerships or consolidation of services. It was important that local citizens, government representatives, recreation professionals, business and industry, recreation stakeholders be involved in planning for the future of recreation in the Chattanooga and Hamilton County area. They realized more could be accomplished by working together in providing public recreation services. MTAS recommended that the city of Chattanooga and other incorporated cities in Hamilton County establish a dialogue for consolidating recreation services. Discussions for establishing a dialogue are ongoing. ■

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Promoting Good Government More than 60 state, city and county employees participated in Baldrige Forums sponsored by the Naifeh Center for Effective Leadership and the Tennessee Center for Performance Excellence (TNCPE). The forums, held in Oak Ridge and Jackson, focused on how Excellent Performance Maximizes Taxpayer Investment.

Forums Focus on Performance Excellence in Government

Katie Rawls, president and chief executive officer for TNCPE, opened the forums by presenting an overview of the Baldrige process and quality awards. During the Oak Ridge session, Patricia Weiland, chief executive officer for the Tennessee Rehabilitative Initiative in Correction (TRICOR), discussed her department’s participation in the Baldrige program and how important it is to involve all of the people in an organization in the process. “All of the presenters have David Hart and Rip Young, also from TRICOR, talked about the entire process and how it helped experienced Baldrige and are to improve the performance of their organization. Patrick Lawton, city administrator in Germantown, led another session and told attendees about the broad improvements in a thriving municipality. He discussed his city and how going through Baldrige has led to improved processes in Germantown. Jim Ford, with the Quality Adult Education Initiative for TNCPE, also conducted a session

able to share with attendees how it has led to more streamlined and improved processes in their organizations.”

Tom Kohntopp, Naifeh Center Program Manager

“We were very pleased with the strong turnout,” said Tom Kohntopp, program manager for the Naifeh Center. “All of the presenters have experienced Baldrige and are able to share with attendees how it has led to more streamlined and improved processes in their organizations.” ■

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Strengthening Economic Vitality The UT Center for Industrial Services (CIS) has become an important partner in helping Tennessee companies successfully obtain Small Business Innovation Research (SBIR) funding for technology research and commercialization.

CIS Assists Businesses with Obtaining Funding, Expertise

In partnership with the U.S. Small Business Administration and Tennessee Technology Development Corporation (TTDC), CIS has provided training and direct assistance to more than 450 entrepreneurs and companies over the past two years. While 17 known proposals have been submitted by companies CIS has assisted, additional companies are developing proposals for future submission. TTDC, the UT Research Foundation, Memphis Bioworks and other organizations are increasingly recognizing CIS as a key SBIR resource for information, training and technical assistance. CIS’ work in this area is a key component of its strategy to strengthen economic growth and innovation throughout the state.

“Working with CIS has made us think of UT first. CIS gives us great support, and the faculty we've worked with has been outstanding.”

Dan McDonald, President and Co-Founder Phenotype Screening Corporation

Dan McDonald, president and co-founder of Phenotype Screening Corporation, continues to rely on assistance from CIS for his business. The CIS SBIR consultants have connected Phenotype with a number of UT faculty members.

“We have the patent on a technology for imaging plant root systems but did not have the background; so CIS put us in touch with someone from UT plant sciences,” McDonald said. “Following that project, CIS has connected us with faculty in materials, electrical engineering, bio-engineering and most recently in entomology.” CIS has assisted McDonald’s company with a number of projects funding by the U.S. Department of Agriculture, the Department of Energy and the National Science Foundation to name a few.

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“This has developed into a long-term relationship and allowed us to move into new research areas,” McDonald said. “Working with CIS has made us think of UT first. CIS gives us great support, and the faculty we’ve worked with has been outstanding.” ■

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Ensuring Organizational Excellence throughout the Institute More than 140 of the 151 employees at the UT Institute for Public Service (IPS) completed the required 32 hours of professional development during the last year for a total of 8,235 hours.

IPS Makes Professional Development a Priority

Throughout the year, employees attend professional seminars or take courses through the UT Office of Employee and Organizational Development. Employees also earn hours through quarterly training sessions organized by IPS for supervisors. Training topics during FY 2012 included conducting an effective performance review and providing feedback to others. As a recommendation of the human resources and diversity committee, all employees were required to attend a "Religion in the Workplace" training session. UT strongly encourages employees to complete a minimum of 32 hours of job- and career-related training per calendar year. HR 128 applies to exempt and non-exempt employees, regular, full and part time.

Margaret Norris

“I think that to continue to learn and to develop professionally is important,” said Dr. Mary H. Jinks, vice president of public service. “We are fortunate that the university puts an emphasis on this and provides training opportunities for employees.”

“I think that to continue to learn and to develop professionally is important. We are fortunate that the university puts an emphasis on this and provides training opportunities for employees."

Dr. Mary H. Jinks, Vice President of Public Service

Two years ago IPS began the Leadership Academy, a two-year leadership program for 16 managerial-level employees at the institute. Those 16 finished the program in August 2012, and in September, 12 more employees were selected to participate in the program. Participants in the program met each quarter at the various UT campuses and institutes around the state and took part in leadership training from selected facilitators. Leadership Academy participants received more than 125 hours of leadership training, completed projects, attended diverse work-related meetings and participated in a mentoring program

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“If I were asked to do the Leadership Academy again, I wouldn’t hesitate and would respond with a strong and confident yes,” said Municipal Management Consultant Margaret Norris of the Municipal Technical Advisory Service. “The academy does

require a large time commitment, but what I have learned will be useful throughout my career. If you think about the time spent on this two-year program compared to the span of your work life, then it’s really not that much.” ■

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Ensuring Organizational Excellence throughout the Institute

IPS FY 2012 Financials

FY 2012 BUDGET

With conservative budgeting, diversified funding and a fiscally responsible staff, the Institute for Public Service will continue to focus on connecting people and solutions to improve efficiency and performance of government and business and increase the prosperity and competiveness of Tennessee.

revenues $22,094,926 EXPENSES $22,708,671 NET $386,255 BALANCES $3,959,282

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Maximizing Impact of State Funds: Funds generated per $1 of state appropriation

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IPS Donors

David Angerer Harding Aslinger Tom Ballard Daniel Bandi Barber McMurry Architects Barge Waggoner Sumner & Cannon Rex Barton Sharon Barton Charles Beal Doug Bodary Brevard County (Fla.) Sheriff's Office Patricia Burke Hal Buttram John Chlarson County Officials Association of Tennessee City of Covington City of Jackson City of Three Way City of Trenton Lanny Cox Dawn Crawford Ralph Cross Dana Deem Joette Devan Debra Dupree Sherri Cooper-Duru John Erdmann Joe Flynn Pat Frost Kurt Frederick Mike Garland Brian Gard Matthew A. Garrett Insurance Paul Douglas Goddard Scott Gordy Thaddeus Grace

Thank you to the following individuals and organizations who have generously supported the mission of the UT Institute for Public Service (IPS) during fiscal year 2012.

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John Graham Don Green Gresham Smith & Partners Gayle Griffith Growth Innovations Group, LLC Rick Hall Pat Hardy Brad Harris Jim Hart Gary Hayes Terry Hazard Sidney Hemsley Michael Hobbs Lynne Holliday Brett Howell James Howser Walter Idol Paul Jennings Mary H. & Jack Jinks Don Johnson David Jones Josh Jones Terri Kinloch Bryan Lane Kevin Lash Kevin Lauer Neil Letson Houston Gordon Local Government Corporation Local Government Workers Ron Loewen Armintha Loveday Al Major Jill Marling Judie & Ken Martin Frank Mazzola Libby McCroskey Christopher McQueen Frank McKee

Jeffrey Metzger Mike Meyers Paul Middlebrooks Ann Mitchell Mary Ann Moon Mitchell Moore Jim & Marie Murphy Joe Muscatello, Jr. Ronnie Neill Warren Nevad Margaret Norris James Owen Sheila Papelbon Chris Payne John Pelham Gary Petree Samuel Petty Dick Phebus Beth & Patrick Phillips Putnam County Kim Raia Lynn Reed Robin Roberts Susan Robertson Wesley Robertson Ben Rodgers Sharon Rollins Bob Schettler Kurt Schlieter Charles Seivers Sevier County Economic Development Council Chuck Shoopman Becky & Harvey Smeltzer Terry Smith Marty Spears Richard Stokes Mike Stooksberry Mike Tallent

Andre Temple D. D. Tennant Jim Thomas Steve Thompson TML Risk Management Pool Tennessee Association Chiefs of Police Tennessee County Services Association Tennessee County Services Loan Tennessee City Managers Association Tennessee City Management Association Tennessee Municipal Bond Fund Tennessee Renewable Energy Economic Development Council Russell Toone Lori Ungurait Bob Vincent Jon Walden Steve Walker Brett Ward Rick Whitehead Norma Wilcox Bill Wiley Judy Wilhite Chris Wright Steve Wyatt

THE 2012 INSTITUTE FOR PUBLIC SERVICE ANNUAL REPORT The University of Tennessee does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in provision of educational programs and services or employment opportunities and benefits. This policy extends to both employment by and admission to the university. The university does not discriminate on the basis of race, sex, or disability in its education programs and activities pursuant to the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990. Inquiries and charges of violation concerning Title VI, Title IX, Section 504, ADA or the Age Discrimination in Employment Act (ADEA) or any of the other above referenced policies should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/ TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the UTK Office of Human Resources, 600 Henley Street, Knoxville, TN 37996-4125. IPS0944

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