Job Information Pack Tenancy Support Worker (Permanent Contract) TAFF/216

We are looking for a team player who is committed to supporting vulnerable people to join our floating support team. You will support people with a wide range of needs to live independently in the community and maintain their tenancies. Your work may be challenging, but always stimulating and rewarding. You will have the support of colleagues who share your skill, enthusiasm and motivation.

TAFF/216 Tenancy Support Worker (Floating Support) 35 hours a week £18,369 – £19,504 per annum Located at our Head Office in Canton

To apply for the above post and to view all our current vacancies please visit http://www.taffhousing.co.uk/vacancy/.

Closing Date: Monday 6th June 2016 at 9.00am Interview Date: Monday 13th June 2016

Job Description Post: Responsible To: Purpose of the post:

Tenancy Support Worker (Floating Support) Team Manager To provide tenancy related support to service users and enable them to live independently in the community.

Main Functions: • Managing a caseload of service users to live independently within the community by providing tenancy related support. • Providing appropriate levels of support to service users on the support project and maintain relevant records. • Participating fully as part of the Tenant Support Team. Key Duties: • Offer support and guidance on tenancy related issues, welfare benefits and budgeting. • Providing resettlement support to service users moving into a new property. • Ensuring service users receive appropriate support as identified in their individual support plan. Feeding back any relevant information or changes to service user needs or circumstances. • Prioritising workload, responding to needs of service user/service. • Providing both emotional and practical support to service users, empowering them to work towards independent living and integration into the wider community. • Taking an active part in supervision and team meetings, focussing on operational issues, case work and own development and training needs. • Developing and sustaining a professional relationship with colleagues. • Completing all relevant administration as directed by line manager and in accordance with Taff Housing Association, Local Authority and Welsh Government requirements. • Providing statistical information to management as required. • Actively participating in service development. • Working both autonomously and as part of a team. • To report any public protection or POVA issues to the line manager. • To complete all related paperwork as directed by the line manager. • Liaise with internal colleagues and external agencies to fulfil contract requirements. • Apply health and safety procedures in line with the Association’s policies to all relevant workplaces and work practices, including risk assessments and lone working. • To comply with the Association’s policies and procedures. • To undertake other duties as required.

This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. This post is expected to develop over time with the skills and knowledge of the post holder and it is essential therefore, that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.

Person Specification, Tenancy Tenancy Support Worker Essential Experience Support or care work in a housing, social work, probation or care field Providing support to one or more of the following groups People (various ages), mental health needs, learning/ physical disabilities, addiction problems, ex-offenders or people who require support to maintain their tenancies Working autonomously and part of a team Knowledge Knowledge of Housing Benefits and other Welfare benefits Knowledge of landlord and tenant issues Excellent knowledge / ability to work with vulnerable people Knowledge / understanding of housing related support Skills and Aptitude Excellent numeracy and literacy skills Ability to prepare and deliver clear concise reports Ability to prioritise and manage workload Time management skills Practical approach to the provision of support Ability to undertake assessments and develop support plans with service users Administration skills including use of IT (Word/ Excel/ Discovery database) Excellent written and verbal communication Ability to sustain a professional relationship with client and colleagues and be aware of boundaries Ability to represent the organisation and network with other agencies and develop relationships in a professional manner The ability to communicate in Welsh or a relevant Community language. Ability to research and disseminate relevant information Personal Qualities Commitment to the Associations values and equal opportunities Ability to drive and access to your own transport Diversity Demonstrate and respond to the diverse requirements and needs of individuals To encourage individuals to value diversity and challenge behaviour which undermines the ethos of equality

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Conditions of Service Salary:

Contract Type & Length: Working Week: Location: References:

Business Mileage:

Criminal Records:

Probationary Period:

£18,369 – £19,504 per annum This post is being offered on a permanent basis following the successful completion of a 6 month probation period. You will be required to work 35 hours a week (Monday to Friday). Based at our Head Office in Canton Cardiff Appointments are subject to receipt of a minimum of two satisfactory references. These should be from your current and previous employers. Family members cannot be used as referees. You will be required to use your own motor vehicle for use on official journeys. Your mileage expenses will be reimbursed based on the locally agreed rate. It is your responsibility to ensure that you have appropriate Business Insurance in order to undertake your duties. An enhanced Disclosure and Barring Service (DBS) Check will be necessary for the successful applicant, and appointment will not be confirmed before a satisfactory disclosure is received. New staff appointed to this post will be subject to a 6 month probationary period.

If you have any queries relating to this job, please contact Human Resources on: 02920 259 173