YOUR USER GUIDE

www.thermofisher.com.au/goDirect

www.thermofisher.co.nz/goDirect

KEY BENEFITS EASY TO DO BUSINESS

SUPPORT AT HAND

PARTNERS IN PROCESS

• See your prices and stock availability in

• MSDS documents linked to relevant

• Save purchasing costs through greater

real-time with information available 24/7

products for view, print or download

efficiencies and less processing errors

• Search our database of 150,000+ products for alternatives, better buys and technical specifications

• Track your service job status or book a job online • Track your deliveries with one click

• Order templates save time and make purchasing easier

• Automatic alerts when ETA changes, with suggestions with in-stock alternatives

• “Quick Checkout” option for fast order placement

• Manage equipment calibrations with automatic reminders when due.

• User defined authorisation for placing and

• Electronic invoicing reduces your processing costs • Track your order history with quotes, invoices and statements all available online • Customer field for tracking internal cost codes when placing order • Earn Direct Reward points

releasing orders option • Credit card payments accepted

NO MINIMUM ORDER REQUIREMENTS FOR ORDERS PLACED ONLINE

CONTENTS 4.

GUEST LOGIN AND REGISTRATION

14.

INVOICES AND ORDERS

5.

CATALOGUE SEARCH

15.

BACKORDERS

6.

PRODUCT DETAILS

16.

FREIGHT TRACKING

7.

YOUR BASKET

17.

MSDS

8.

SUBMITTING AN ORDER

18.

YOUR PROFILE

9.

PLACING AN ORDER USING QUICK CHECKOUT

19.

DOWNLOADABLE PRICE LISTS

10.

USING TEMPLATES

20.

SERVICE PORTAL - Jobs

11.

QUICK QUOTE REQUEST

21.

SERVICE PORTAL - Assets

12.

USING HELD ORDERS / REQUISITIONS

22.

INFO CENTRE

13.

REPORTS

23.

ONLINE SPECIALS

GUEST LOGIN AND REGISTRATION GUEST LOGIN

REGISTRATION

View our database without pricing and stock availability.

To gain full access to goDirect fill in a short registration form on our website.

With our guest login, you can familiarise yourself with our product range if you are not already a Thermo Fisher Scientific customer.

www.thermofisher.co.nz/goDirect (NZ customers) www.thermofisher.com.au/goDirect (AU customers) Once we have verified your details, you’ll receive your login information via email. You will need your Thermo Fisher Scientific account number* to register, which you can find on every Thermo Fisher Scientific invoice or dispatch docket. For assistance you can email [email protected] or [email protected] We have varying degrees of access levels. If your organisation has centralised purchasing functions, please ask us how we can set up your company and support your procurement procedures. If you choose to stay ‘signed in’ for goDirect, you can switch between web and goDirect pages without the need of reapplying your login.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

CATALOGUE SEARCH From every page you can use Search in the side menu to find products fast. The catalogue search page gives you more options and includes a brand selection option. We have greatly improved the way we present your search results. If your search produces lots of results, we now group them by brand or you can also choose to view in-stock items only. If your search produces more than 20 results, you can also do a further search within your initial results.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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PRODUCT DETAILS By clicking More Information on any item, you will find additional technical information and images for many of our products. You can also request more information on any item simply by sending us a quick enquiry.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

YOUR BASKET Every time you add items to your order, they will be stored in your basket. Items can also be added to your order directly from this page. Just type in the item code, verify the code is correct by clicking on the button, select quantity and click Add to basket. You can also delete items and edit item quantities. Once you’re ready to place an order, click on the Checkout button to proceed. You can use the Linecode field to store any of your own information relating to the item, for example this may be a project code or an “internal cost centre” code. You can select a Forward Ship Date in case you don’t want the goods to be delivered straight away.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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SUBMITTING AN ORDER Step 1 - Purchase order reference and other details You’ll need to provide your purchase order reference when placing an order. From this window you can specify shipment types, select contact persons or elect to pay by credit card. If you have any special instructions on the order, make a note in the “Comments” field which will flag to us additional action is required. Once you’re ready, click on the “Proceed” button at the bottom of the page. If you’re not authorised to submit orders to us direct, refer to the page on Held Orders for authorisation step.

Step 2 - Verify the details of your order Once you’re ready, click on the Submit button at the bottom of the page. You will receive an email confirming the receipt of your order. You can also print the web confirmation for your records.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

PLACING AN ORDER

- USING QUICK CHECKOUT

When using the Quick Checkout feature, account setup details will be used as default for order confirmation, payment and delivery. Should changes to these details or use of credit card for payment be required, then order must be submitted following instructions on page 8.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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USING TEMPLATES Templates are an ideal way to store a shopping list of your most frequently used products. You can refer to your templates anytime without searching for the same products each time.

You can either save the items in your basket as a template or you can create a new template from the templates page. Simply follow the instructions on the screen.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

QUICK QUOTE REQUEST To generate a quick quote: • •

Add items to the basket then click on “Email as Quote” button goDirect will send you an email with the quote information, while a copy of the quick quote will be added to the “Held Orders” page

When you ready to convert the quick quote to order: • • • •

Return to the “Held Orders” screen Select the quick quote Click on “Upload Into Basket” Submit the order

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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USING HELD ORDERS / REQUISITIONS Jack at XYZ company browses goDirect and wants to purchase items but is not authorised to submit orders. He places the items in his order and saves it as a held order.

Susan is an authorised purchaser for the XYZ company and she is linked as the designated authoriser for Jack’s orders. Anytime Jack saves a held order, she will get an email requesting authorisation. Susan then logs in and finds Jack’s order on the Held Orders page. She can easily review the contents and edit the order if required. She submits the order as per the instructions on page 8 once she has authorised.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

REPORTS The Reports and Invoices menu is the place to find your invoices, previous orders and statements. You can track your order and invoice history easily and you can also set up reports to be emailed to you on a regular basis. To setup a report simply follow the instructions on screen.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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INVOICES & ORDERS Using a variety of criteria, you can search for any Thermo Fisher Scientific invoice or order from the last six months whether the order was placed online or not. Your search results will be linked to either your original order or an invoice copy. All orders and invoices are inter-linked so you can easily browse between them.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

BACKORDERS Clicking on Backorders will give an instant listing of any open order together with estimated times for delivery.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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FREIGHT TRACKING We have integrated freight tracking with our major partners so that you can easily track where your shipments are at any time. Click on Freight Tracking and all your shipments from the last 20 days will be displayed. All you need to do is to click on the invoice number and the freight tracking will automatically be displayed.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

MSDS Material Safety Data Sheets (MSDS) can be viewed or downloaded from goDirect. Simply search for the item and then click on View MSDS from the search results. If you have difficulty finding the required MSDS please contact us and we will send a copy to you.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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YOUR PROFILE From your goDirect profile, you can manage your details, change your email address, email settings and password. You can also edit and add delivery addresses into your account. The address changes will be verified by our staff and will be available to you the next business day.

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AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

DOWNLOADABLE PRICE LISTS A current price lists for consumable items purchased on your account over the previous 12 month period can now be downloaded as a .csv file for ease of keeping your records up to date.

If you have responsibilities for more than one account in your structure you can select a specific account from the drop down menu. Top 20 Price Catalogue lists your accounts 20 most ordered consumable products in the past 12 months period and is sent to you via email as a .csv file Full Catalogue lists all consumable products ordered in the past 12 months period. This catalogue is only available to those with purchasing authority and will be generated overnight and emailed as a .csv file. Please note that prices shown in these files are accurate on the day of request and may include short term promotional prices.

www.thermofisher.co.nz/goDirect | 0800 933 966

NEW ZEALAND

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SERVICE PORTAL Track the status of your service jobs and receive reminders for future calibrations This page will display all your current and recent jobs, together with an email icon to request more information if needed.

Enter your account number and search using criteria: • • • •

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Open /Closed jobs Date range Item code /Serial or Job number Your internal reference number

AUSTRALIA

www.thermofisher.com.au/goDirect | 1300 735 292

SERVICE PORTAL To register your assets complete the online form via the link. If you have registered your assets, track their calibration history and be automatically notified when their next calibration is due with our Calibration reminder system.

www.thermofisher.co.nz/goDirect | 0800 933 966

You will receive an email reminder 30 days prior to the calibration expiry. Book a job effortlessly on line for recalibration. View your asset history to demonstrate compliance to industry standards.

NEW ZEALAND

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INFO CENTRE goDirect’s comprehensive Frequently Asked Questions is your first port of call for any enquiries about Thermo Fisher Scientific. Find answers to these and many more questions: Customer Notifications:

General:

• I did not receive an email confirmation, what is wrong?

• I wanted to pay by credit card but it wasn’t charged. Why?

• Why did I get an ETA change update?

• I need an invoice copy, can I get one online?

• I received an ETA but the goods didn’t arrive then. Why?

• Can I change the user name in my profile?

• What’s a Dispatch advice?

• Can I have a hard copy of the goDirect catalogue?

• I didn’t get a dispatch advice. Why?

• What kind of product information is available from Thermo Fisher Scientific?

Credits & Returns: • I received the wrong goods, or they were faulty in some way - what do I do? • I returned my goods but I’ve not received a credit. Why? • I ordered the correct goods but now I don’t require them.

• Where are your offices located? • How do I link a user for purchasing approvals? • What are Thermo Fisher Scientific’s Terms & Conditions of Sale? (also known as Terms of Trade)

Why can’t I receive a credit? • The credit was less than I expected. Why? • What is a restocking fee?

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www.thermofisher.com.au/goDirect | 1300 735 292

ONLINE SPECIALS Login to goDirect now to take advantage of our monthly online specials and grab yourself amazing deals! You will find all our current promotions listed on the ‘Specials’ page, or receive our monthly eNewsletter to link to new products and special offers.

www.thermofisher.co.nz/goDirect | 0800 933 966

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