You can also watch our How To Channel – CHANNEL 99 – to learn more about Personal TV™
YOUR FIRST MOVIE IS ON US. Grab some popcorn. Get comfy. Tune to Channel 100 and order your FREE On Demand movie today.
ADD PROGRAMMING ONLINE – AND ENJOY IT IN MOMENTS.
Enjoy the shows. If you have any questions about your new PersonalTV service, simply visit us at rogers.com or call us at 1 866 368-8335.
When you go online to manage your account, you’ll get the programming you want faster. In fact, when you add programming to your PersonalTV account, it will be available within moments – giving you just enough time to grab the remote and sit on the couch. What’s more, you’ll enjoy the peace of mind and convenience of a secure online billing and payment system. And the best part – it’s all available any day, any time.
See page 19 for more details.
How to order programming online: 1. Visit rogers.com/personaltv 2. Click on Add to My Account when you see a service you want to add. 3. Enter your account number and postal code.
YOUR GUIDE TO PERSONAL TV
4. Turn on your TV and enjoy your new programming.
TM
Inside: + How to use your Digital Box + How to program your remote + Channel packages + Troubleshooting + And more
Your Account Number:
If you have difficulty signing in, call 1 877 343-5745 for assistance. ONT-Dig
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Order your FREE On Demand movie today. Simply tune to Channel 100 and follow the steps below.
How to Use On Demand 1. Go to Channel 100 and an hourglass icon will appear while the menu loads. Please be patient.
2. Use the arrow buttons on your remote to highlight a category you’re interested in and press .
3. Scroll through the titles – press on a title.
4. Press again to confirm your choice.
5. Enter your PIN (the default is 0000).
6. Use the playback buttons on your remote to play, pause, rewind and fastforward your selection.
WELCOME TO A PERSONAL TELEVISION EXPERIENCE. Your days of searching for something good to watch are finally over – PersonalTV puts you in control. After all, that’s why it’s called PersonalTV. You can now customize and control your programming experience. You’ll access programming that piques your interest, keeps you in the know and makes you laugh. You’ll have the power to watch what you want, when you want, with the features and options of a PersonalTV Digital Box. You’ll enjoy hot new releases without leaving home with our On Demand service, never miss a show thanks to Timeshifting and have the power to protect your family with Parental Controls. Best of all, it couldn’t be easier. Plus, to properly welcome you to PersonalTV, your first On Demand movie is FREE. You can select any movie from over 3,000 titles on Channel 100. Turn to page 19 for more details. And if you’d like particular types of programming – like movies, sports, multicultural, news, family or high definition – there are tons of specialty channels to choose from. This guide not only outlines the features, options and benefits of PersonalTV, it also offers simple, step-by-step instructions to help you use your Digital Box to its full potential. Read on to learn more. And enjoy your new Digital Box.
David Purdy Vice President and General Manager Television Products
GOT A QUESTION? Simply call 1 866 368-8335 or visit rogers.com/contactus and we’ll be happy to help.
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YOUR GUIDE TO MAKING THE MOST OF PERSONALTV. Whether you want to learn about the features that come with your digital box, the additional programming available or how to solve potential problems, you’ll find everything you need here. How to use this guide. This guide has been divided into the eight distinct sections outlined below. To quickly find what you’re looking for, simply pick the related section and flip to the page indicated. At the start of every section, you’ll find a detailed table of contents.
PAGE
Get to Know PersonalTV
3
On Demand
17
High-Definition (HD)
23
Personal Video Recorder (PVR)
27
Programming
33
Troubleshooting & FAQs
45
The Rogers Family
57
Index
60
YOUR REMOTE
THE POWER TO CONTROL YOUR TV EXPERIENCE IS IN YOUR HANDS. Refer to the diagram for a quick tutorial about your remote. It offers several levels of control – you can even program it to replace your other remotes. To learn how to replace your TV, VCR and DVD remotes with the remote that came with your digital box, turn to page 12 of this guide or visit rogershelp.com
INTERACTIVE PROGRAM GUIDE
SEE WHAT’S ON FOR THE NEXT 7 DAYS. With your digital box, you can now search through the TV listings 7 days in advance, even while watching another show, thanks to the FREE Interactive Program Guide feature. To help you find what you’re looking for, you can search the guide by date, theme or title. It also displays a short plot description of each show, so you know ahead of time if your favourite’s a rerun or a new episode. And you can use the Interactive Program Guide to set reminders for important upcoming shows. You can keep watching a show while searching for others.
1. Press on your remote – the program you’re currently watching will be displayed in the top right of your screen.
Equipment Controls (Mode Buttons) Use these buttons to select which home entertainment device you want to control with the remote.
Interactive Program Guide Controls
How to use the Interactive Program Guide
When you highlight a show, a short plot description appears.
Use these buttons to navigate and activate the features of the on-screen program guide.
2. Scan through the guide with the arrow buttons .
On Demand Controls If you have a remote with a “Rogers On Demand” button, simply press it to access over 3,000 movies and it will show that you can watch it whenever you want. If your remote does not have a “Rogers On Demand” button, simply tune to Channel 100. To learn more, see page 17.
Playback and Personal Video Recorder Controls Use these buttons to control the viewing of On Demand, PVR and DVD/VCR content.
Picture-in-Picture Controls (PIP) Use these buttons to take advantage of the PIP function available with a Personal Video Recorder.
Easily scan through channels for programming at different times.
Check out what’s on your favourite channels up to 7 days in advance.
T I P : You can use the page buttons on your remote to search through the Interactive Program Guide faster.
T I P : You can look for programming by date, theme or title.
3. When you see something you like, press and a pop-up description will appear, or press to jump to a selected program. If the program is not currently running, you can set a timer to remind you when it starts. 4. If your digital box is a Personal Video Recorder (PVR), simply press (REC) to program it to record a currently playing or upcoming show. 5. To exit the guide and return to your current program, press .
4
5
CHANNEL BANNER
DIGITAL QUALITY
GET DETAILS WITHOUT MISSING ANY ACTION.
GREAT PICTURE AND SOUND.
The Channel Banner gives you information about a program while you’re watching it.
With your new digital box, you’ll now automatically enjoy 100% digital picture and sound. Every channel offers vibrant colours, crisp sound and clear reception.
How to use the Channel Banner 1. Simply press on your remote and the Channel Banner will appear toward the bottom of your screen displaying the channel, title and time of your program. 2. If you press the button a second time, you’ll get a program description. 3. To see what else is on while you continue to watch your current program in full screen, use the arrow buttons indicated on the Channel Bar.
DIGITAL MUSIC
TIMESHIFTING How to find programs that are Timeshifted
NOW PRIME TIME IS ANY TIME.
6
You now have the power to catch your favourite shows at different times during the day. Your digital box gives you access to over 26 FREE Timeshifting channels from 5 different time zones. That means you could potentially catch shows like Oprah, CSI and Grey’s Anatomy up to 5 times a day. Or, if you miss a show at 4 p.m., you’ll know that you can catch it again at 7 p.m. Using the Interactive Program Guide, you’ll find the Timeshifting channels between Channels 106-178 and discover shows from networks like CTV, CBC, Global and more. Please note that this feature may not be available in all areas.
1. Press to enter the Interactive Program Guide. The Interactive Program Guide will appear. 2. Press and highlight “Title.” Then press (you can also press if the desired program is airing on a different day). 3. You will see a list of all the programs on the right and a virtual keyboard on the left. Press , then press or to highlight the first letter of the desired program and press . 4. The list of programs on the right will change to reflect only the ones beginning with the selected letter. Scroll through the list of program titles until you find the desired program. 5. All the times that the desired program will air on this day will be displayed with the start time indicated (programs currently airing will be indicated with a star). 6. Press to set a reminder or to set up a PVR recording.
TURN UP THE BEAT. 40 FREE CD-quality digital music channels are now just a click of your remote away. From rock, reggae and hip hop to classical, jazz and pop, the selection is vast. And best of all, each music channel is commercial-free – so tune in, turn up the volume and rock out. TIP: Find the digital music channels in the 700s.
That’s not all. Through your digital box, you also have access to up to 30 AM and FM stations, like CFTR AM, CJCL AM, CHSL AM, 98.1 CHFI, 104.5 CHUM FM, Classic Rock Q107, 97.3 EZ Rock, Majic 100 and KOOL FM. The AM and FM channel lineup varies by region. Now you can get all your news, music, traffic, weather and entertainment in one place – on your TV. Visit rogers.com/music for more information. TIP: Find the AM and FM stations between Channels 901-957.
Note: To find out how to hook up your home theatre or stereo to your digital box for the best experience, visit rogershelp.com/hookups
7
PARENTAL CONTROLS
THE TIMER
SET REMINDERS FOR IMPORTANT SHOWS. With your digital box, you can now set up to eight reminders for programs you don’t want to miss. When it’s time for your highly anticipated show, a message will appear on-screen to remind you that the program is starting.
PROTECT YOUR FAMILY WITH PARENTAL CONTROLS.
How to set a reminder 1. Press
. The Interactive Program Guide will appear.
2. Scroll to a program you want to watch that airs in the future, and press . 3. Scroll to the option Set a reminder timer for “Show name”. 4. Press
.
5. A small green alarm clock icon will appear in the Interactive Program Guide and Channel Banner for the channel and time you set the reminder for. Note: In step 2 you can press the program is airing on a different day.
Now you can ensure your children watch only what you consider appropriate. The Parental Controls settings are included with your digital box and allow you to block programming by ratings and channels. Even when you’re not home, you’ll feel secure that your children are watching only what they’re allowed to. Plus, you can also restrict TV access at certain times – like homework time. Please note that in order to use Parental Controls, you first need to create a secure Personal Identification Number (PIN). See page 8 for instructions. How to block/unblock programs by ratings
button if the desired
1. Ensure you have created a Parental Controls PIN. See page 8 for information on how to create your PIN. 2. Press until you reach the General Settings screen. 3. Scroll through the list until Block: Rating is highlighted and press .
YOUR PERSONAL IDENTIFICATION NUMBER (PIN)
SECURE YOUR SETTINGS AND PURCHASES. Creating a unique PIN is an important security measure, especially if there are people in your household who shouldn’t have the ability to purchase On Demand or Pay Per View content. Your PIN is necessary for blocking and unblocking Parental Controls settings for the use and purchase of On Demand and Pay Per View content. You have the option to set two different PINs – one for Parental Controls and the other for On Demand and Pay Per View.
8
Note: After three failed attempts to enter your PIN, the system will be locked. If you’ve forgotten your PIN or need to reactivate it, call 1 866 368-8335 for assistance.
until you reach the General Settings screen.
2. Scroll through the list and select Purchase: PIN if you want to change your Pay Per View/On Demand Purchase PIN. OR Select Block: PIN if you want to change your Parental Controls PIN. 3. Press
5. Scroll through the available ratings and press the button to toggle between blocked or unblocked. A padlock symbol will indicate if a rating is blocked OR Scroll to the lowest rating you want to block or unblock and press – all the ratings below your selection will be blocked. 6. Press
.
7. Once complete, press
1. Ensure you have created a Parental Controls PIN. See page 8 for information on how to create your PIN. 2. Press until you reach the General Settings screen. 3. Scroll through the list until Block: Channels is highlighted and press . 4. Enter your PIN. 5. Scroll to the channels you want to block or unblock and press OR You can enter the channels you want to block on the remote’s number keypad. 6. Press
to accept. .
4. Scroll through the next list and select ENABLE if you have not yet activated your PIN. 5. Press
TIP: Rogers recommends using the same PIN for blocking and purchasing to reduce the likelihood of forgetting it.
4. Enter your PIN.
How to create a PIN 1. Press
How to block/unblock channels
to accept.
7. Once complete, press
.
.
6. Follow the prompts to enter your PIN (the default is 0000 – Rogers recommends changing it to protect your purchases). 7. Once you’ve created your own PIN, press
.
TIP: Rogers recommends you block programs by rating to restrict access to adult content. To learn more about adult programming, turn to page 42.
TIP: Remember, if you have a PVR, you need to enter your Parental Controls PIN to view programs recorded on a blocked channel or with a blocked rating.
TIP: For your convenience, Parental Controls can be temporarily turned off. When you tune into a blocked channel you will have the following options: 1. Press – Allow viewing of this program only (when the program ends, the channel will become blocked again). 2. Press – Allow viewing of this channel only (the channel will remain unblocked until the digital box is turned off). 3. Press – Allow viewing of all blocked programs for the next 2, 4, 6 or 8 hours (when the timer runs out, all channels will become blocked again). 4. Press – Turn off Parental Controls temporarily (disables all Parental Controls until the digital box is turned off). To activate any of the above selections, you will have to enter your PIN. Any of the above settings will stay in effect until the timer runs out or the digital box is turned off. Once the digital box is turned back on, your original Parental Controls will be reactivated. 9
QUICK SETTINGS
GENERAL SETTINGS
CHANGE YOUR BASIC SETTINGS EASILY. With your digital box, you now have the ability to tailor your TV experience to your needs and preferences – from blocking channels to making a favourite channel list, there’s so much you can do to make your service your own. And best of all, you can make these modifications whenever you want. The Quick Settings menu provides you with fast access to the most commonly used features:
CUSTOMIZE YOUR TV EXPERIENCE WITH THE SETTINGS MENU. With the General Settings menu, you have the ability to further personalize your TV experience by changing languages, background colours, volume controls and more. The General Settings menu allows you to change the following settings:
Feature
Description
Add/remove current channel from your list Assign an unlimited number of favourite channels for of favourite channels faster access Block this channel
Block or unblock the current channel using Parental Controls
Record the current channel
Record the program on the channel you are watching – available if you have a PVR
How to access Quick Settings 1. Press on your remote until the Quick Settings menu appears. 2. Scroll through the menu until you find the basic feature you want, then press . 3. Follow the on-screen prompts.
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Feature
Description
Assign favourite channels (VIEWER: FAVORITES)
Assign an unlimited number of favourite channels for faster access
Set your power on channel (VIEWER: POWER ON)
Select one channel that will automatically appear each time you turn your TV on – available if you have a PVR
Change/set up your Personal Identification Number (BLOCK: PIN)
Set up a PIN to use Pay Per View and On Demand services and set Parental Controls for security purposes
Set Parental Controls (BLOCK: CHANNELS/RATING/TIME NEW)
Restrict access to channels and programs based on their ratings and viewing times
Set language options (LANGUAGE: AUDIO/KEYBOARD/ SCREEN)
Set the language of the on-screen menu and the Secondary Audio Program (SAP) – this requires that the program be broadcast in the chosen language
Purchase/cancel pending Pay Per View events (PPV: PURCHASES)
View past, pending and pre-purchased Pay Per View movies and events you’ve bought, or cancel pending selections
Use Closed Captioning (CC: BACKGROUND/CHARACTERS/ OPTIONS/SOURCE)
Enable Closed Captioning formatting
Set the clock display (DISPLAY: POWER OFF/POWER ON)
Determine how and when the clock should be displayed
Use the Timer (TIMER: ALL/REMIND NEW/SLEEP/ TURN OFF/VCR NEW/WAKE-UP)
Set reminders, a sleep timer and specific programming and times to record
Set audio volume controls (AUDIO: VOLUME CTRL)
Set your preferred volume control so that you can use your remote to control the volume on your TV and digital box
Change background colours of the Interactive Program Guide (SET: COLOUR SCHEME)
Choose a background colour for the Interactive Program Guide
Set TV borders (SET: TV BORDERS) HD Only
Set borders around pictures that do not fit the screen size of your TV (for HD only)
Note: Search the General Settings menu by the names listed in the brackets to explore the features.
How to access General Settings 1. Press on your remote until the General Settings menu appears. 2. Scroll through the menu until you find the basic feature you want, then press . 3. Follow the on-screen prompts.
T I P : To get more information on any of the General Settings, highlight the menu item and press .
11
PROGRAMMING YOUR REMOTE
CONTROL YOUR TV, VCR AND DVD PLAYER WITH YOUR REMOTE. You can create one easy-to-use universal remote for your home entertainment system. Follow the instructions to the right to automatically program your remote to control your TV, VCR or DVD. To use the “Automatic” method: 1. Identify your remote control model by looking at the mode buttons on the top of your remote. Match them with the pictures to the right. 2. Use the “Automatic” method by following the steps specific to your remote.
T I P : “Automatic” method not working? If you have trouble using the “Automatic” method, you can program the specific code for your home entertainment equipment. Check the small guide that was packaged with your remote or visit rogershelp.com T I P : For the best audio quality and control Set the digital box remote to control the volume and mute functions on your TV. See page 14 for details. TIP: Changing batteries When you change the batteries in your remote, replace them one at a time so that your remote will retain its programming. TIP: After you’ve programmed your remote To turn a device on or off: Press the appropriate mode button, then press the Power button.
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To control a different device: Press the appropriate mode button and use the controls on your remote.
5 mode buttons
How to set up this remote using the “Automatic” method 1. Turn your TV on.
4. Press – the
How to set up this remote using the “Automatic” method 1. Turn your TV on.
2. Press and hold the once. The button will blink once. 3. Press and hold blinks twice.
3 or 4 mode buttons
until the
on the remote
2. Press and hold and simultaneously until the light at the top of the remote blinks twice.
3. Press
on the remote.
b k twice. bli i blinks
5. With the remote pointed towards the TV, press once. 6. Repeatedly press and release the button until your TV turns off. The remote will cycle through all possible codes until a match is found (you may need to press multiple times before finding a match). 7. Once the TV turns off, press once to lock the code – the button will blink twice. 8. Press to turn on your TV and to confi firm that the correct code was locked.
4. With the remote pointed towards the TV, repeatedly press and release until your TV turns off. OR For the 4-device remote, repeatedly press , then (you may need to press the button(s) multiple times before finding a match).
5. Press and hold until the light blinks twice, locking the code.
6. Confirm that the correct code is locked by pressing to turn on your TV. OR For the 4-device remote, press .
4 or 5 mode buttons
How to set up this remote using the “Automatic” method 1. Turn on the equipment (TV/VCR/DVD) you want to program into the remote control. 2. Cover the shiny, black, plastic infrared portion on the front of the remote with your hand. 3. Press and hold the appropriate mode button and simultaneously until the buttons blink twice, then release the buttons. 4. While covering the front of the remote, press – the buttons will blink twice when ready. 5. Uncover the front of the remote and point it towards the equipment you wish to program. Press the appropriate mode button, then . 6. Repeat this process until the equipment you are programming turns off, then press – the affected equipment button will blink twice, confirming you’ve successfully programmed the remote to communicate with it.
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PROGRAMMING YOUR REMOTE (CONTINUED)
SET YOUR DIGITAL BOX REMOTE TO CONTROL YOUR TV’S VOLUME AND MUTE.
ADD YOUR DIGITAL BOX TO YOUR HOME ENTERTAINMENT EQUIPMENT.
Programming your digital box remote to control the volume on your TV is simple – just follow the steps below.
There are several ways that you can hook up your digital box to your existing equipment – it just depends on what you have. The following diagrams demonstrate the order in which you should connect your equipment to your digital box.
How to set up your remote to control the volume and mute on your TV 5 Mode Button Remote: 1. Press and hold the key until one of the feed source buttons blinks twice, then release d sou the key. 2. Enterr
.
3. Press and release the device key that which you want volume controlled (e.g. TV).
3 or 4 Mode Button Remote: 1. Point the Rogers remote control away from the digital box, TV and VCR. 2. Press and hold the and buttons at the same time until the LED on the remote blinks twice. Release both buttons. 3. Slowly enter the code ; the LED will blink once each time you enter a digit. When the three digits have been entered correctly, the LED blinks twice. 4. Press to control your television’s volume using your Rogers remote, or to control your digital box volume using your Rogers remote. The LED blinks twice to confirm a valid selection. 5. Point the Rogers remote towards the TV and adjust the volume to confirm your changes have been successful. Note: If you see the digital box volume bar, your changes were not successful. Repeat from Step 1.
14
CABLE HOOKUPS
4 or 5 Mode Button Remote: 1. Cover the infrared portion on the front of the remote with your hand.
DVD Setup Most home equipment setups will support the addition of a DVD player. Please note that due to copy protection technology on DVD players, you cannot connect them through a VCR. You will be able to play DVDs but not record their content.
2. Press and hold and until the Feed Source buttons or LED blink twice.
3. While covering the front of the remote, press . The button or LED will blink twice once the process is complete.
VCR Setup If you have a standard VCR and TV (equipment that you can connect via cable, instead of RCA or any other advanced cables) use this option. This setup allows you to record any channel on your VCR, but it does not allow you to view a different channel while recording. For additional ways to connect your VCR to your digital box to enable recording, visit rogershelp.com
4. Press . The button or LED will blink twice to confirm a valid selection.
5. Uncover the front of the remote and point it towards your TV. Check that your changes were accepted by testing the volume controls on the remote.
Video Game Console Setup This option will let you include a video game console on the same line as your digital box.
6. If you see the digital box volume bar as in the picture below, your changes were not successful. Repeat Step 1.
T I P : For the best audio control. Ensure your volume is set to Fixed in the GENERAL SETTINGS: AUDIO settings. Make sure you set the volume to maximum on the digital box.
Note: Inputs and outputs can vary based on equipment. Please retain the manufacturer’s documentation as it will have specific connection information for your home entertainment equipment. Note: More information on connecting your digital box to your existing equipment can be found in the Easy Installation Guide that accompanied your digital box or by visiting rogershelp.com/hookups 15
On Demand On Demand
What is On Demand? It’s the ability to watch what you want, when you want – really! With your digital box, you can now watch a movie or show whenever you feel like it. There are thousands of titles available at the touch of a button. Plus, your first On Demand movie is free. Read on and take control.
On Demand ............................................................................................... 18 Movies ........................................................................................................ 18 Your First On Demand Movie is FREE ......................................................... 19 FREE On Demand ...................................................................................... 19 Subscription On Demand Services .............................................................. 20 Multicultural Programming On Demand .................................................... 21 HD Programming On Demand ................................................................... 21 Sports On Demand .................................................................................... 21
TIP: You can also watch our How To Channel – Channel 99 – to learn more about On Demand.
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ON DEMAND
YOUR FIRST ON DEMAND MOVIE IS FREE
IT’S LIKE HAVING A VIDEO STORE INSIDE YOUR TV – ON CHANNEL 100.
GO TO CHANNEL 100 FOR A FREE ON DEMAND MOVIE TODAY.
On Demand lets you enjoy a movie or show of your choice whenever you want from the comfort of your couch. With your digital box, you now have access to over 3,000 movies and shows at the touch of a button – including new releases. In fact, numerous hot Hollywood hits are added every week. What’s more, the title you want is always in stock and you never have to go to the video store.
As a new PersonalTV customer, you can pick any movie you like and a credit will automatically be applied to your next bill – so sit back, relax and enjoy your first movie on us. Please note that this FREE On Demand movie offer expires within 60 days of your installation date. Note: Offer valid for one movie (maximum value of $9.99).
MOVIES
FREE ON DEMAND
HOLLYWOOD ANY TIME.
FIND WHAT YOU WANT FOR FREE.
Whenever the mood strikes, you can pick a movie from a library of thousands and the cost will automatically be added to your next bill. For about the same price as you’d pay at a video store, you can rent movies without leaving home. And, you can watch your selection as often as you’d like for 24 hours.
There are over 500 FREE On Demand titles you can watch whenever you want on Channel 100. Check out the Free Zone for great FREE shows from MTV, MuchMusic, YTV, CBC and more. You can also get FREE children’s programming through Treehouse On Demand on Channel 220, which offers endless entertainment for the young at heart with programs like Berenstain Bears, Max and Ruby and Little Bear. And sports fans can enjoy FREE in-depth football coverage at the touch of a button with the NFL Network On Demand on Channel 430.
How to order an On Demand movie on Channel 100
1. Go to Channel 100 and an hourglass icon will appear while the menu loads. Please be patient. 2. Use the arrow buttons on your remote to highlight a category you’re interested in and press . 3. Scroll through the titles and press 4. Press
to select a title.
When you subscribe to a VIP Package, you will automatically get the following On Demand channels included: • National Geographic • Food Network • HGTV
again to confirm your choice.
5. Enter your PIN (the default is 0000). At this point, you’ll be charged for your selection.
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Over 500 FREE titles: Channel 100 FREE Treehouse On Demand: Channel 220 FREE NFL Network On Demand: Channel 430
6. Use the playback buttons on your remote to play, pause, rewind and fast-forward your selection.
TIP: Want to see what’s premiering every month? Visit rogers.com/ ondemand Little Children © MMVI New Line Productions, Inc. All Rights Reserved. Distributed in Canada by Motion Picture Distribution LP. All Rights Reserved. Tenacious D in: The Pick of Destiny © MMVI New Line Productions, Inc. All Rights Reserved. Distributed Exclusively in Canada by Motion Picture Distribution LP. All Rights Reserved.
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MULTICULTURAL / HD / SPORTS ON DEMAND
SUBSCRIPTION ON DEMAND SERVICES
STAY ON TOP OF YOUR FAVOURITE FORMS OF ENTERTAINMENT.
Multicultural Programming On Demand
High-Definition Programming On Demand
Sports On Demand
Get your favourite programming any time, day or night, with Subscription On Demand services. For a flat fee,* you’ll get unlimited access to a library of the types of movies and shows you prefer. You’ll have up to 40 hours** of available programming at any given time, with new shows added each week. Whatever your taste, there’s a Subscription On Demand service for you, including: Howard Stern TV On Demand, WWE 24/7, YTV Anime On Demand, Anime Network On Demand, Too Much for TV, Here! On Demand and Playboy On Demand.
WWE 24/7
Howard Stern TV On Demand
Anime Network On Demand
Channel 600
Channel 400 Historical bouts, forgotten bouts and favourite bouts from the world of professional wrestling are available any time of the day on Channel 400.
Channel 558 40 uncut shows each month – including new shows, classic footage and exclusive programs – will keep you smirking On Demand on Channel 558.
Channel 210 This first network in North America dedicated to anime offers a lineup of new shows, old-school classics and dubbed and subtitled programs on Channel 210.
Playboy On Demand With a subscription to Playboy TV, you can watch past episodes from Playboy’s red-hot series whenever you want.
The Movie Network OnDemand and Mpix On Demand With a subscription to The Movies Package, you can enjoy both The Movie Network OnDemand and Mpix On Demand. See page 40 for more information on The Movies Package. For more information on our wide variety of On Demand programming, call 1 866 368-8335 or visit rogers.com/ondemand *Subscription On Demand services are weekly services that are billed on a monthly basis or may be included at no additional cost with a subscription to their regular channel (e.g., The Movie Network). **Number of hours varies by Subscription On Demand service.
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The names of all World Wrestling Entertainment televised and live programming, talent names, images, likenesses, slogans and wrestling moves and all World Wrestling Entertainment logos are trademarks which are the exclusive property of World Wrestling Entertainment, Inc. HOWARD STERN TV ON DEMAND is a service mark of IN DEMAND L.L.C. THE ANIME NETWORK and logos are registered trademarks of Anime Network, Inc. All rights reserved. This Ugly Yet Beautiful World © GAINAX/KONOMINI PROJECT.
Travel the globe with your remote any time of day. A diverse range of multicultural programming is available On Demand. OMNI™ Plus On Demand offers the best in Bollywood movies with Bollywood Oye!™ while TVB On Demand connects you to the latest TVB dramas from Hong Kong. New content is added regularly. Plus, you can also catch FREE OMNI diverse programming in a variety of languages.
Channel 100
Channel 430
Enjoy HD movies any time.
You decide when the whistle blows.
Channel 100 now offers movies in HD so that you can truly enjoy the highquality movie theatre experience at home whenever you have a craving for the big screen. If you’re an HD enthusiast, stay tuned – because more HD movies will continually become available.
Die-hard football fan? If so, the NFL Network On Demand on Channel 430 is for you – it gives you coverage from the field at the touch of a button. NFL Films offers a library of memorable games that you can access. And NFL Replay lets you enjoy extended game highlights for FREE with your digital box.
Bobby © MMVI New Line Productions, Inc. All Rights Reserved. Distributed in Canada by Motion Picture Distribution LP. All Rights Reserved.
Adult programming is also available On Demand. Go to page 42 to learn more.
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High-Definition (HD) If you have a great HD or HD-ready TV and want great HD programming, look no further than Rogers – Canada’s #1 provider of HDTV.* You can enjoy a clearer picture with a resolution that’s 10X better than regular TV, a wider view with an aspect ratio of 16:9 and improved sound quality with Dolby Digital 5.1 Surround Sound. What’s more, there are up to 16 HD channels included. Read on to get the full picture.
High-Definition (HD)
HD Box ........................................................................................................ 24 HD PVR ........................................................................................................ 25 HD Programming ......................................................................................... 25
TIP: You can also watch our How To Channel – Channel 99 – to learn more about High-Definition.
*Canada’s #1 provider based on number of subscriptions.
23
HD BOX
HD PVR
THE BEST OF TWO WORLDS. The HD PVR combines all the benefits of the HD digital box with the benefits of the Personal Video Recorder (PVR). See page 31 for more details on the PVR.
With an HD box, you enjoy: • 16 free HD channels and growing* • 10X the resolution of regular TV • A widescreen view with 16:9 aspect ratio • Dolby Digital 5.1 Surround Sound** • Access to HD movies On Demand* • And all the benefits of a digital box
If you have an HD box, here’s what you should know:
Get the best picture from your HD box. Before you begin using your new HD box, you will need to complete the HDTV Setup Wizard in order to view HD programming.
HD PROGRAMMING Standard TV
High-Definition TV
Screen format is 4:3 (regular TV programs are shown in this format – almost square)
Screen format is 16:9 (similar to a movie screen format)
ENJOY A WIDE VARIETY OF HD CHANNELS.
Cannot view HD programs
Can view HD programs
Visual quality is lower than HD
Higher visual quality (clear and crisp)
Rogers offers great HD programming, included with your HD box – 16 channels in total, 7 of which are exclusive to Rogers – and we’re committed to expanding our HD channel lineup. To watch HD programming and get the Rogers HD experience, you need both an HD or HD-ready TV and an HD box from Rogers. In addition to those channels included with your HD box, there are many other HD channels that you can choose to add to your lineup.
Note: Some televisions can experience image “burn-in” if fixed images are displayed for extended periods of time. Consult your television manufacturer’s documentation for more information.
How to start the HDTV Setup Wizard 1. Make sure your HD box is plugged in but powered OFF (using the button on the front of the box) and that your television is powered ON. 2. Press the and buttons on the front of your box at the same time – the HDTV Setup Options screen will appear.
1. If you’re viewing an image that is a different aspect ratio than your TV, the unused areas of the screen will be filled with “borders” – depending upon the format you are using, bars may appear at the top/ bottom or the left/right portions of your screen.
3. From the HDTV Setup Options screen, choose the Easy or Advanced Setup. For Easy, press and for Advanced, press .
2. Press
4. Follow the on-screen instructions.
4. To avoid burn-in, try changing your borders from dark to light grey.
Note: The 3100 HD box does not use a Setup Wizard – all of its HD channels are automatically set up beforehand. 24
How to set borders to help avoid burn-in
*If available in your area. **Available if provided by broadcaster.
until you reach the General Settings screen.
3. Scroll to SET: TV BORDERS and press
Access up to HDTV Specialty Watch sports and 16 channels, included Channel Package. movies in HD. Customers with an HD box can get 13 Rogers also offers additional HD channels with your HD box. If you have an HD box, check out all the HD content included between Channels 500-541. These channels offer news, sports, movies and many popular networks, like CBC, Sportsnet and NBC, all for no additional cost.
extra HD channels in one convenient value pack – the HDTV Specialty Channel Package. Just check out the diverse range of channels it includes below.
Seattle
Seattle
Seattle
Seattle
that you can add to your programming lineup, including various well-known sports and movie channels, like TSN, The Movie Network, Mpix and MMore. You’ll feel like you’re sitting front row watching your favourite team or sitting in a theatre watching a great movie. Please note that to enjoy The Movie Network HD, MMore HD and/or Mpix HD, you must subscribe to The Movie Network and/or Mpix.
.
TIP: To stretch or zoom the picture while watching HD programming, press .
TIP: Rogers also offers a variety of HD movies On Demand. For more information, turn to page 21 or visit rogers.com/hd
25
Personal Video Recorder (PVR) The ability to pause and rewind live TV is just one of the benefits of having a PVR from Rogers. Did we mention the ability to record up to 90 hours of programming? The following pages outline easy-to-follow PVR instructions. Read on and start recording.
27
Personal Video Recorder (PVR)
PVR.............................................................................................................. 28 HD PVR ........................................................................................................ 31
PERSONAL VIDEO RECORDER (PVR)
CONTROL LIVE TV AND RECORD PROGRAMS. The PVR is the best thing to have happened to home entertainment. You can control live TV, record one program while watching another on a different channel and use the Picture-In-Picture feature to watch another show at the same time. Plus, you’ll never miss a show – you can record a single episode or entire seasons of your favourite shows to watch at your leisure. What’s more, you also get all the benefits of the digital box. How to control live TV While you’re watching a TV program, the Rogers PVR stores a digital copy, allowing you to take control of live TV. If you decide to pause or rewind a program you’re watching, the PVR keeps recording the live program for up to an hour so you won’t miss anything. • Press to automatically jump back 8 seconds in the live broadcast as long as you’ve watched the program for at least 8 seconds. • Before you change the channel while watching live TV, make sure you press (REC) if you want to view the program later.
A. To record the program you’re currently watching: 1. Press (REC) to save the show. A recording screen will appear.
3. Follow the on-screen instructions to choose:
2. Highlight and select
.
1. Press
Note: Some programs do not end as scheduled. To avoid missing the ending of a program, adjust the ‘stop’ time by adding a few minutes to the recording.
TIP: To cancel a pending recording, go to the Future Program Options screen.
.
How to extend the end time of a scheduled recording 1. Press
.
2. In the List screen, scroll to the recorded program you wish to play.
2. Press to access the scheduled recordings.
3. Press
3. Scroll to the ERASE option and press .
3. Highlight the program you wish to change and press .
4. Press to confirm you want to erase the program.
4. Scroll to the Stop Time and set it to end at a later time.
. – your
(REC).
• how many episodes you would like to save – one episode or all episodes • how often you would like to record the program – all episodes on the channel, in any time slot or in this specific time slot • how long you would like to save the recording
How to erase recorded programs
2. In the List screen, scroll to the program you want to erase and press .
4. Select PLAY and press program will begin.
B. To set up a recording in advance:
• If you’ve chosen to rewind the show you’re watching, you can press to advance it to the most current point in the show.
• You can slow down live TV by pressing twice.
1. Press
3. “Save Time” will be highlighted. Select the length of time you want to save the program. Press to accept the changes. You are now recording from the point at which you started watching the program.
1. Highlight the chosen program in the Interactive Program Guide and press .
• If you have chosen to rewind a live broadcast, press to return to the most current point in the live broadcast.
How to play recorded programs
2. Record will be highlighted. Scroll to “One Episode” and press .
• You can pause a live program for up to an hour. If you want to continue watching the program later, press (REC) to save it before the hour ends.
• You can press or multiple times to increase the fast-forward or rewind speed by up to 4 times. You can only rewind for the length of time you have watched this program. You can fastforward to the current point in the live TV broadcast.
28
How to record a TV program
TIP: The default SAVE TIME for a single program/episode is 14 days, but this can be changed. For the ALL EPISODES option, the default SAVE TIME is Until Erased. To change the default SAVE TIME, follow the instructions listed at the far right.
TIP: If your PVR is low on recordable space, an error will appear on screen. To see how much space is left on your PVR, press , then . If you need to, you can use AUTO ERASE to automatically delete your oldest recordings to make space for new ones: 1. Press . 2. Press to access preferences. 3. Highlight and select TURN ON AUTO ERASE.
5. Press to save the new end time. 6. Follow the remaining on-screen prompts – you can change the length of time a recording can be saved or any other aspect of the scheduled recording. 7. Press to return to the current program.
Note: Be careful when deleting your saved programs. Once they are deleted, they cannot be recovered. 29
HD PVR
PVR (CONTINUED)
PICTURE-IN-PICTURE (PIP).
HD BOX + PVR = THE ULTIMATE DIGITAL BOX.
PIP allows you to watch any two TV shows at once. The program that you’re currently watching will appear in the larger or full screen (Main Screen); another program will appear in the smaller screen (PIP Screen). Your TV does not require PIP functionality. The PVR provides this feature. Here’s what you should know:
The PersonalTV HD PVR offers the full HD experience – you can record and play back your favourite shows in HD quality and you can control live TV. It combines all the benefits of a digital box, an HD box and a PVR. For more information on any of the PVR functions, refer to page 28. For more information on the HD box, refer to page 24.
How to activate/deactivate PIP You can only activate PIP when watching TV with no other menu screens open. If you are viewing the Interactive Program Guide or any other menu screen, press to return to full screen. • Press to activate PIP – the screen will appear in a corner of the Main Screen. • Press again to deactivate PIP – the screen will disappear.
TIPS:
• You will only hear the sound for the picture appearing in the Main Screen. • Switch between the Main Screen and the PIP Screen by pressing • You can change the program in the PIP Screen by using the
. buttons.
• You can move the PIP Screen to a different corner of the Main Screen by pressing
30
.
31
Programming
Programming Whether you want to keep up with the scores, learn about our world or enjoy the latest movies, Rogers offers a wide choice of additional specialty programming that lets you customize and take charge of your TV lineup. Did you know that we have the most multicultural programming? Read on and see why there’s always something good to watch.
VIP Packages ............................................................................................... 34 Pick Packs ................................................................................................... 38 Theme Packs ............................................................................................... 38 The Movies Package .................................................................................... 40 Children’s Programming ............................................................................... 40 The Super Sports Pak ................................................................................... 41 Adult Programming ..................................................................................... 42 Multicultural Programming ......................................................................... 42 HD Programming ......................................................................................... 43 Pay Per View Programming .......................................................................... 43
TIP: Add programming at any time on rogers.com
33
VIP PACKAGES
LET US TREAT YOU LIKE A VIP.
The VIP Package gives you:
Now that you have a digital box, you can upgrade your service at any time. You’ll enjoy exceptional service, value and programming.
Three new On Demand services – HGTV, Food Network and National Geographic 1,000 more movies a month Up to 225 high-quality channels included
More movies, more choice and more value – that’s what you can expect from the improved VIP Package. Along with all the benefits of digital cable, the VIP Package now offers a great variety of movie channels, including:
20 new specialty channels, like Showcase ACTION, Fine Living and G4techTV 10% discount on every On Demand movie you order, extra cable outlets and a digital box Partner discounts and so much more
American Movie Classics
VIP Package
Check out a vast library of popular movies along with acclaimed original programming, including original series, documentaries and specials. AMC is a channel for movie people.
East & West
ALL ABOUT EVE
JURASSIC PARK
Turner Classic Movies Relive every classic with the world’s biggest movie library covering the ’20s through to the ’90s. TCM presents 350 different films every month, all commercial-free.
East & West
SLEEPING WITH THE ENEMY
THE STING
THE PHILADELPHIA STORY
SCARFACE
East & West
East & West
East & West
East & West
East & West
Showcase ACTION Enjoy explosive and steamy uncut action movies 24 hours a day.
Showcase DIVA Watch star-studded movies with a bold female attitude on Showcase’s sassy sister channel.
Montreal
IFC
TM
Get the movies everyone raves about with up to eight uncut movies every day. SEVEN YEARS IN TIBET 34
PULP FICTION
Visit our VIP online destination – rogers.com/vip – for more information. Not all channels and services are available in all areas.
35
VIP PACKAGES (CONTINUED)
Even more movies, even more choice and even more value – that’s what the VIP Movies Plus Package offers. On top of all the benefits of digital cable and everything that’s included in the VIP Package, you’ll enjoy additional channels, such as The Movie Network.
The ultimate amount of movies, choice and value – there’s no wonder why it’s called the VIP Ultimate Package. It includes everything in the VIP and the VIP Movies Plus Packages – and more. In fact, all the Theme Packs mentioned on pages 38 and 39 of this guide come with the VIP Ultimate Package.
The VIP Movies Plus Package gives you:
The VIP Ultimate Package gives you:
Everything in the VIP Package
Everything in the VIP Movies Plus Package
OnDemand, Mpix and Mpix On Demand 25 additional specialty channels, including news, sports, lifestyle and children’s
programming, like BBC World, NFL Network, FOX News, G4techTV, TV Land, NHL Network, Travel + Escape, Bloomberg Television, MuchMoreRetro, Razer and Euronews
8 Theme Packs: More Movies, Family Fun, Sports,
VIP Ultimate Package
VIP Movies Plus Package
The Movies Package, including The Movie Network, The Movie Network
Learning, Classic TV, Lifestyle, News and Music 12 premium Timeshifting channels
West
West
West
West
West
36
Not all channels and services are available in all areas.
Seattle
Family Fun 8 channels included
Sports 11 channels included
Learning 7 channels included
Classic TV 6 channels included
Lifestyle 7 channels included
News 7 channels included
Music 7 channels included
West
West
Seattle
Seattle
More Movies 9 channels included
Seattle
Visit our VIP online destination – rogers.com/vip – for more information.
37
PICK PACKS
MAKE YOUR OWN PROGRAMMING PACKAGES.
Learning Theme Pack Increase your knowledge with Animal Planet, G4techTV, Travel + Escape and more.
Rogers offers over 60 additional digital specialty channels that you can choose to add to your lineup. The best part is that you can create your own packs, channel by channel, so that you only pay for what you want to watch. The selection ranges from news, sports and lifestyle to family, special interest and more.
Classic TV Theme Pack Go retro with DejaView, play along with the Game Show Network, enjoy Cool TV and more.
THEME PACKS
TAKE ADVANTAGE OF OUR PACKAGES. Customizing your programming lineup couldn’t be easier than with Theme Packs. For your convenience, and to provide exceptional value, the channels are grouped by interest. The following are some of the packs available:
Lifestyle Theme Pack Live life to the fullest with Fine Living, get healthy with One: the Body, Mind & Spirit Channel and more.
More Movies Theme Pack Enjoy hundreds of movies on channels like Silver Screen Classics, Scream and more.
News Theme Pack Know the latest world events through channels like BBC World, Bloomberg Television, Deutsche Welle and more.
Family Fun Theme Pack Discover the world with the Biography Channel, Discovery Kids and more.
Music Theme Pack Whether it’s urban, retro or rock, you’ll find your sound with MuchLOUD, BET and more.
Sports Theme Pack Stay on top of the action with the NHL Network, FOX Sports, Raptors NBA TV and more.
Add Theme Packs to your lineup in seconds at rogers.com/themepacks or by calling 1 866 368-8335. 38
Not all channels and services are available in all areas.
39
THE MOVIES PACKAGE
THE SUPER SPORTS PAK
INVITE HOLLYWOOD INTO YOUR HOME.
NEVER MISS AN IMPORTANT GAME.
If movies are your thing, roll out the red carpet for The Movies Package – you’ll get 5 channels from The Movie Network, 2 from Mpix, plus both The Movie Network OnDemand and Mpix On Demand. It gets even better if you have an HD box – you’ll also get The Movie Network HD, MMore HD and Mpix HD at no extra charge*. From the comfort of your couch, you’ll enjoy watching uncut and commercial-free movies and all-new seasons of the hottest series from HBO and Showtime, like Californication, Entourage, Big Love and The Wire, whenever you want.
Whether you’re a basketball, hockey, baseball or football fan, with your digital box, you have access to games you can’t see anywhere else.
Sports fan? Ultimate sports fan? If that’s you, the Super Sports Pak, only from Rogers, will give you the access you crave. We’re talking all the games, matches and races you’d ever want, from baseball and hockey to football and car racing. The Super Sports Pak includes NHL® CENTRE ICE®, NFL SUNDAY TICKET ™ , MLB EXTRA INNINGS™ , NBA League Pass, ® NASCAR HotPass, OHL Action Pak and U.S. College Basketball & Football (NCAA) programming.
CHILDREN’S PROGRAMMING
LOTS OF FREE SHOWS AND FREE MUSIC. Kid-friendly content is plentiful – and much of it is FREE. With your digital box, you automatically have access to Treehouse On Demand on Channel 220, various kids’ series on Channel 100 and kids’ music on Channel 751 for no additional charge. Kids’ series On Demand, on Channel 100, include The Fairly OddParents, Dragon Tales and Mumble Bumble. Also Baby TV On Demand offers you programs designed to promote learning, activity and interaction. TIP: For additional sports programming, turn to page 38. 40
*Available when you subscribe to The Movies Package and have an HD digital box.
41
ADULT PROGRAMMING
HD PROGRAMMING
HUNDREDS OF ADULT CONTENT MOVIES A WEEK.
ROGERS IS CANADA’S #1 PROVIDER OF HDTV.
Channel 100 offers a wide selection of adult programming On Demand. New adult movies are added each week and programming is available 24/7 – all with discreet billing. And when you subscribe to the Playboy Channel, you have access to Playboy On Demand. Plus, additional adult channels are also available. Learn more and order discreetly at rogers.com/adult
Only an HD digital box from Rogers includes 16 high-definition channels at no extra cost. They include networks like CBS, ABC, Sportsnet and more. Plus, there are even more HD specialty channels available for you to choose from that offer movies, sports and special interest programming in a brilliantly sharper and wider view, with crisper sound. TIP: Want more details on the Rogers HD experience? turn to page 24.
TIP: For more HD programming details, turn to page 25.
Adult content is available from some of the best-known adult brands, including the following: TIP: If there are children in your household, remember to block the adult channels with Parental Controls. See page 9 for details.
PAY PER VIEW PROGRAMMING
ACCESS LIVE EVENTS. MULTICULTURAL PROGRAMMING
Events like live WWE, UFC Champion Boxing, Mixed Martial Arts and International Cricket are available with your digital box. You can easily order them in advance or when they’re about to start.
WELCOME TO A WORLD OF PROGRAMMING. With your new digital box, you have access to over 60 channels in 24 different broadcast languages. They include: Arabic Bangla Cantonese English Farsi
German Greek Gujarati Hebrew Hindi
Italian Japanese Korean Mandarin Polish
Portuguese Punjabi Russian Spanish Tagalog
Tamil Ukrainian Urdu Vietnamese
Find the most popular news, movies and dramas in your language of choice at your fingertips. PersonalTV offers you programming you can’t find anywhere else from countries like India, China, Russia, Italy and Portugal – all in 100% digital picture and sound. Plus, Rogers also offers multicultural programming On Demand, letting you watch what you want, when you want – and in the language you want. With OMNI Plus On Demand, on Channel 600, you can catch the best Bollywood movies with Bollywood Oye! or the latest TVB dramas from Hong Kong with TVB On Demand, and you can pause, rewind and fast-forward them as much as you like for 24 hours.
How to order events for immediate viewing
How to order events in advance
How to cancel events
1. Find the event that you are interested in purchasing by searching the channels between 341-372.
1. Scroll through the Interactive Program Guide until you find a future PPV program you want to purchase, then press .
1. Press until you reach General Settings.
2. Press when you’ve made your choice.
2. Select BUY PPV EVENT (EVENT TITLE) and press .
3. Enter your Purchase PIN.
3. Press
to purchase.
2. Scroll to PPV: PURCHASES.
4. Scroll to PENDING and press
.
3. When the Pay Per View Event screen appears, press to order the program.
5. Scroll to the appropriate movie or special event and press .
4. Enter your PIN number to buy the program.
6. Confirm the cancellation by pressing for Yes or for No.
5. A reminder screen will appear when the event is about to start.
7. Press
4. Enter your PIN number. Note: Once you order any Pay Per View title, the charge will automatically be added to your bill.
to accept all changes.
For more information on all the multicultural programming available, visit rogers.com/multicultural 42
Note: The advance window to order PPV may vary depending on the title/timeframe.
43
Troubleshooting and FAQs
Troubleshooting and Frequently Asked Questions Don’t worry. It’s always okay to ask questions. But for your convenience, here are a few answers and tips for some of the most common ones we’ve heard. Read on and get the information you need.
Troubleshooting: Standard Steps .................................................................. 46 Troubleshooting: No Picture on Any Channel ............................................... 47 Troubleshooting: Sound Problems ................................................................ 47 Troubleshooting: Remote Control Problems .................................................. 48 Troubleshooting: “Not Authorized” Message ............................................... 48 Troubleshooting: Problems Viewing On Demand ........................................ 49 Troubleshooting: High-Definition Picture Size/Quality Problems..................... 49 FAQs about PersonalTV .............................................................................. 50 General Questions ....................................................................................... 51 Questions about the Remote Control ........................................................... 51 Questions about Picture Problems ................................................................ 51 Questions about Sound Problems................................................................. 52 Questions about Personal Video Recorders ................................................... 52 Questions about High-Definition TV ............................................................. 54 Quick-Tips: One-Touch Functions ................................................................. 55 Contact Information .................................................................................... 55
45
TROUBLESHOOTING: STANDARD STEPS
If you have ANY problems, follow these steps FIRST. Most technical problems can be fixed by resetting and/or re-authorizing your digital box.
To reset your digital box: 1. Unplug the power cable for the digital box from the wall outlet. 2. Wait approximately 10 seconds and plug it back in. 3. Wait for approximately five minutes while your box restarts. 4. Turn on your digital box by pressing the “Power” button on the front panel. 5. Check to see if the problem you were having is now fixed*. 6. If it isn’t fixed, follow the steps below to re-authorize your digital box. *Make sure your TV is set to the correct input (e.g., Ch 3, Video 1, etc.). TIP: Input varies from TV to TV. The input could be a menu setting, a button on your TV remote or built into your TV.
To re-authorize your digital box:
TROUBLESHOOTING: NO PICTURE ON ANY CHANNEL Symptom: You turn on your television and digital box and receive no picture on any of your channels. Potential Solutions: 1. Ensure that all equipment is plugged in and turned on. If it is on and the screen is black, try tuning to Channel 03 on your digital box (ensure that your TV is tuned to the correct input). If no picture appears, go to Step 2. 2. There may be a problem with how your cables are connected to your home entertainment equipment. Ensure that the cables are connected properly and securely. (Additional information can be found at rogershelp.com/hookups) If none of the suggestions above worked, try the following: 1. Disconnect the coaxial cable from your digital box and connect it directly to your television.
a) Change the channels on your TV. If a picture appears, proceed to Step 2 below. b) If no picture appears, please call us at 1 866 368-8335. 2. Disconnect the cable from your television and reconnect it to your digital box, then tune to Channel 01. If no picture appears, proceed to Step 3. 3. Reset and/or re-authorize your digital box by following the steps on page 46. If this did not fix your problem, please visit rogershelp.com for more troubleshooting steps or contact us at
[email protected] or 1 866 368-8335. TIP: Input varies from TV to TV. The input could be a menu setting, a button on your TV remote or built into your TV.
Re-authorizing your digital box will restore all your digital and Pay TV services. 1. Call 1 866 894-9962 and follow the voice prompts. 2. Select your language. 3. You will be prompted to enter your home phone number. Enter the phone number that is associated with your cable account. 4. Your box will be automatically re-authorized. 5. Hang up the phone. 6. It may take up to 30 minutes for your digital box to be re-authorized. 7. Check to see if the problem you were having is now fixed. 8. If it isn’t fixed, please check the other troubleshooting steps on page 48 of this guide.
46
TROUBLESHOOTING: SOUND PROBLEMS Symptom: A picture appears on your television, but there is no sound on any of the channels. Potential Solutions: 1. Ensure that all applicable home entertainment equipment (e.g., TV, VCR, DVD, Home Theatre receiver, etc.) is powered on. 2. Ensure that the MUTE option is not selected on any of your home entertainment equipment. 3. Ensure that the volume is turned up on all of your home entertainment equipment.
4. There may be a problem with how your audio cables are connected to your home entertainment equipment. Ensure that the cables are connected properly and securely. (Additional information can be found at rogershelp.com/hookups) 5. Ensure that your television and/or VCR are tuned to the correct input and output channels (e.g., Ch 3, Video 1, etc.). TIP: Input varies from TV to TV. The input could be a menu setting, a button on your TV remote or built into your TV.
If this did not fix your problem, please visit rogershelp.com for more troubleshooting steps or contact us at
[email protected] or 1 866 368-8335.
47
TROUBLESHOOTING: REMOTE CONTROL PROBLEMS Symptom: Your remote does not control your digital box (on/off, volume, channels, etc.). Potential Solutions: 1. Verify that the remote is set to Cable Mode by pressing the button at the top of the remote. 2. Ensure that your digital box is powered on. To do so, check that the green light under the Power button on the front panel of the digital box is illuminated. If not, try turning it on from the front panel of the digital box. 3. Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the digital box. 4. Ensure that the lights at the top of the remote control blink when a button is pressed. If not, replace the batteries (2 AA).
5. If your remote can control all functions on your digital box except the volume, ensure that the volume control is not set to the fixed audio option in the General Settings menu. See page 11 for more information. 6. If you are still having problems, try changing channels by pressing the channel or buttons on the front of your digital box. Attempt to use the remote control again. If this did not fix your problem, please visit rogershelp.com for more troubleshooting steps or contact us at
[email protected] or 1 866 368-8335.
Potential Solutions: 1. Confirm you are subscribed to the channel in question. 2. Reset and/or re-authorize your digital box by following the steps on page 46. If this did not fix your problem, please visit rogershelp.com for more troubleshooting steps or contact us at
[email protected] or 1 866 368-8335.
48
Symptoms: • You receive an error message when accessing any of the On Demand menus. • You are unable to order an On Demand program. • An On Demand program suddenly stops playing.
3. Make sure the menu loads and that you can order/resume your chosen program. 4. If it is still not fixed, reset and/or re-authorize your digital box by following the steps on page 46.
Potential Solutions: 1. Use the or buttons on your remote to change to another channel. 2. Go back to the On Demand channel you were viewing.
If this did not fix your problem, please visit rogershelp.com for more troubleshooting steps or contact us at
[email protected] or 1 866 368-8335.
TROUBLESHOOTING: HIGH-DEFINITION PICTURE SIZE/ QUALITY PROBLEMS Symptoms: • The HD picture quality is not as good as you expected. • High-Definition programs do not properly fit your HDTV screen (picture appears squashed or stretched).
TROUBLESHOOTING: “NOT AUTHORIZED” MESSAGE Symptom: You receive a “Not Authorized” message on a channel to which you subscribe.
TROUBLESHOOTING: PROBLEMS VIEWING ON DEMAND
Potential Solutions: 1. Ensure that you have an HD or HD-ready TV and an HD digital box or HD PVR digital box. 2. Ensure that you are using the HD cables provided by Rogers to connect your digital box to your HD TV. 3. Ensure that the program you are watching is available in HD (HD channels are located between channels 500-541) and that the HD icon is displayed beside the title in the Interactive Program Guide.
4. If you have the necessary equipment and cabling and the program is available in HD, use the digital box Setup Wizard to adjust the picture mode to match your HD TV. Using the HDTV Setup Wizard 1. Make sure that your digital box is plugged in but powered OFF and that your television is ON. 2. Press the and buttons on the front of your digital box at the same time. The HDTV Setup Options screen appears. 3. From the HDTV Setup Options screen, choose the Easy or Advanced Setup.
The Easy Setup option The Easy Setup mode is quick and easy but limits your HD TV picture choices to only the most common formats (480i and 1080i). Press the button on your remote control to use the Easy Setup. Using the Easy Setup option From the standard or widescreen screen, choose the type of TV that you have. a) Press to choose a standard (4:3 ratio) screen. Choosing this option will display the 480i format on the non-High-Definition channels and the 1080i format on the High-Definition channels. b) Press to choose a widescreen (16:9 ratio) screen. Choosing this option will display the 1080i format on all channels (non-High-Definition channels and High-Definition channels). Your settings will be saved. Press the Power button on your digital box or digital box remote control to begin enjoying your digital cable service.
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FAQS ABOUT PERSONALTV Q: What should I do if I have problems with my cable TV service? A: As with anything technical, problems may arise from time to time. Rest assured, you now have some of the most advanced cable equipment available. However, if a problem comes up, try unplugging your digital box. After 60 seconds, plug it back in. Wait a few minutes to let it reset itself and then turn it on. If the problem persists, call us any time – day or night – at 1 866 368-8335. Q: What happens if I move? A: Don’t worry – if you move to another Rogers Cable area, we’ll move and install all your cable services for free. To ensure the changes are made in time, let us know 30 days in advance of your move. For more information, visit rogers.com/moving Q: What if I have more questions about PersonalTV? A: Call us at 1 866 368-8335, drop by a Rogers Plus store or check out rogers.com/personaltv Q: How can I pay my bill? A: You have several options. You can pay: • online at rogers.com/signin • with pre-authorized bank or credit card payments • at most banks • at most Rogers Video locations • by calling 1 866 368-8335 • or by cheque; mail to:
GENERAL QUESTIONS Q: Can I connect a VCR, DVD and/or a Home Theatre receiver with my digital box? A: Yes. Get more information on page 15. Q: How do I order Pay Per View events? A: Follow the instructions on page 43 of this guide. Q: How do I use On Demand to order movies? A: Follow the instructions on page 18 of this guide.
Q: How do I set up my remote control so that it can control my TV, VCR and/or DVD? A: The Rogers remote control can be set up to control your TV, VCR, DVD and other home entertainment equipment. To learn how, see page 12 of this guide.
Q: My remote control is not working/not controlling my digital box or other home entertainment devices. How can I fix it? A: Make sure that you’ve programmed your remote to control your device. To learn how, see page 12 of this guide. If you have programmed your remote to control these other devices, make sure that you’ve pressed the correct mode button (e.g., CBL, TV, VCR, etc.) at the top of your digital box remote control.
QUESTIONS ABOUT PICTURE PROBLEMS Q: I’m not getting a picture on my TV. What should I do? A: To correct this, follow the instructions on page 47. Q: I’m getting a “Not Authorized” message on channels that I subscribe to. How do I fix this? A: Usually, re-authorizing your digital box will fix this problem. Follow the instructions on page 46 of this guide.
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Q: Can I install my own extra outlet? A: No. Rogers is responsible for installing all outlets. Up to 4 cable outlets are included in your initial installation charge.
QUESTIONS ABOUT THE REMOTE CONTROL
Rogers Payment Centre P.O. Box 4100, Don Mills, ON M3C 3N9 Q: How do I order additional Rogers services? A: There are several ways to order additional services and get more information: • online at rogers.com/signin • by calling 1 866 368-8335 • or by visiting a Rogers Video location
Q: I’m receiving an error message when I access or use On Demand. How do I fix this? A: Usually, resetting your digital box will fix this problem. Follow the instructions on page 46 of this guide.
Q: My television screen is displaying a pink/green/ yellow screen. How do I fix this? A: To correct this, you will need to re-authorize your digital box. Follow the instructions on page 46. Q: I don’t like the Program Guide/menu colours. How can I change them? A: You can change the colours in the General Settings menu. See page 11 of this guide for more information. 51
QUESTIONS ABOUT SOUND PROBLEMS Q: How do I know if a program or movie is broadcast in stereo or Dolby Digital 5.1? A: You can find out by using the Interactive Program Guide (IPG). To activate the IPG, press the button. Scroll to the desired program/movie and highlight it. Programs in stereo will have a small headphone icon in the program information portion of the screen. Programs with Dolby Digital 5.1 will have a “5.1” icon in the program information portion of the screen. Q: I’ve programmed my remote, but I want it to control the TV volume instead of the digital box volume. How do I change this? A: Follow the instructions on page 14 to switch the volume that your remote controls.
Q: The audio language does not match the program I am watching. How do I fix this? A: Follow the instructions on page 11. Q: I subscribe to the Fairchild channel. How do I switch the audio language from Mandarin to Cantonese (or vice versa)? A: To do this, follow the instructions on page 11 to get to the General Settings menu. Scroll through the menu until you find Choose Language/Choose SAP and select “Français” as the second audio sound. This will change the audio language to Cantonese (when available). To switch to Mandarin, select English as the second audio. Please be aware that not all Fairchild programming is broadcast with a second audio; it usually contains subtitles.
QUESTIONS ABOUT PERSONAL VIDEO RECORDERS Q: How do I record programs using my PVR? A: Read through the information on page 28 for details on recording programs using your PVR. Q: How many programs can I record at one time? A: You can record two programs simultaneously. In addition, you can watch titles in your pre-recorded titles list while recording two other programs. Q: How do I play back programs that I’ve recorded using the PVR? A: Read through the information on page 29 for details on playing back programs that you’ve recorded using the PVR.
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Q: How can I erase or block a program that I’ve recorded? A: Press the button on the remote and highlight the recording on the Recorded Programs List screen. Then press the button on the remote. An Options screen will appear for the program you selected. From the Options screen, you can choose to delete or block a recording and change the amount of time the recording will be saved. See page 29.
Q: When I press the button on my remote, nothing happens or I receive a “Not Authorized” message. How do I fix this? A: Usually, resetting your digital box will fix this problem. Follow the instructions on page 46 of this guide. Q: How can I check how much recording space I have remaining? g A: Press the button on your remote and press the button. A storage meter will indicate how much space you have remaining.
QUESTIONS ABOUT PERSONAL VIDEO RECORDERS Q: I’ve been tuned to a show since it started. Can I save this show to my recorded programs list? A: Yes, provided that you have been tuned to the show since the beginning (otherwise, only the portion that you’ve watched will be saved) and the length of the program does not exceed one hour. Push (REC) on the remote to save it. Q: Can I use my PVR to record Pay Per View (PPV) events and On Demand programming? A: Yes, you can record Pay Per View movies and events. You must first buy the PPV event and then record it once it has begun. You cannot currently record On Demand movies or programs with the PVR. Q: I’ve set up Parental Controls on my digital box. Do the same Parental Controls apply to PVR recordings? A: Yes. If you block programs by channel or rating in the General Settings menu, those settings are carried over to PVR recordings. To watch blocked recorded programs, you will need to enter your Parental Controls PIN. For more information, see page 9 of this guide. Q: Do I have to press STOP to stop recording the program when it ends? A: No, the recording will automatically stop based on the stop time information specified on the confirmation screen. Q: Why do I receive an error message if I try to change channels during recordings? A: The digital PVR box will display a Channel Change Notice error message if you are already recording two programs and attempt to tune to another channel. In this situation, you can press the button to stop one of the recordings and then tune to the desired channel or you can watch one of the shows that you are recording by pressing the button. Q: I set up a hockey game (or any live event) to record. Why wasn’t the overtime period recorded? A: See page 28 for tips on extending the recording time for these types of events or shows. Q: How can I control (pause, rewind, fast-forward) live TV? A: Read through the information on page 28 for details on controlling live TV.
Q: How long can I pause live TV? A: You can pause live TV for up to one hour. Q: How far back can I rewind live TV? A: You can rewind up to one hour of live TV, depending on how long you have been tuned to the program you want to rewind. Each time you change channels, a new copy is stored in the built-in recorder. For example, if you’ve been watching the same channel for 15 minutes, you can rewind that 15 minutes of programming. Q: How do I use/activate the Picture-in-Picture feature? A: Read through the information on page 30 for details on using the Picture-In-Picture feature. Q: What does the red light mean on the front of the Rogers digital PVR box? A: When the red light is on, a show is currently being recorded. Q: Does my digital PVR box need to be powered on to record programs? A: No. As long as your digital PVR box is plugged in, it will record programs you have scheduled to record regardless of whether it is turned on or off. Q: Can I copy PVR recordings to my VCR? A: Yes. Provided that you do not infringe copyright laws and you have correctly connected your VCR as described on page 15 of this guide, you can play back the program through your digital PVR box and record the program on your VCR. Q: Can I record content from my DVD player on the digital PVR box? A: No. DVD players use copy protection that will prevent the content of a DVD from being recorded by another device. Q: What happens if my digital PVR box temporarily loses power? A: Everything you have recorded prior to losing power will be saved. However, recordings you have scheduled while the digital PVR box is without power will not be recorded for the duration of the power loss. Scheduled recordings will resume once the power has been restored. 53
QUESTIONS ABOUT HIGH-DEFINITION TV
QUICK TIPS: ONE-TOUCH FUNCTIONS
Q: What equipment do I need to view HD programs? A: You will need either a High-Definition or HighDefinition-ready television. You will also need a Rogers High-Definition digital box.
Q: How do I avoid “burn-in” with my HDTV? A: Burn-in can occur when a fixed image is displayed for a long period of time on your HD screen. For more information, see page 24.
LEARN THE ONE-TOUCH FUNCTIONS.
Q: How do I know if a program is available in HD? A: The majority of HD channels are located between Channels 500 and 541. Most programs that are broadcast in HD will have an “HD” icon in the Interactive Program Guide.
Q: How do I use the stretch and zoom functions of the HDTV digital box? A: Press the button on the remote to toggle through the stretch options.
Interactive Program Guide (IPG)
Here’s a quick reference to some of the functions that you can access with the touch of a button. Press
.
Press to change the browse configuration to Theme, Title or Time (default). Press to change the date of information being displayed – up to 7 days in advance. Press
to return to your current channel information.
Channel Banner
Press
.
Exit the Guide/Channel Banner, etc.
Press
.
Quick Settings
Press
.
General Settings
Press
again after getting to the Quick Settings screen.
TV ON/OFF
Press
(then
if using a four-mode remote).
Cable/Digital Box ON/OFF
Press
(then
if using a four-mode remote).
VCR ON/OFF
Press
(then
if using a four-mode remote).
Note: For more information on your remote, go to rogershelp.com
CONTACT INFORMATION Contact Information If you are encountering a problem, be sure to complete the standard troubleshooting steps on pages 44-55. If they do not resolve your problem, please contact Rogers Technical Repair at 1 866 368-8335. For Web support, please go to rogershelp.com
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The Rogers Family We think you’ll be pleased to know that in addition to PersonalTV, we offer other services that will provide you with the same level of quality and satisfaction that you’re enjoying with your current Rogers experience. Read on to learn about the rest of our family.
The Rogers Family
Better Choice Bundles™ ................................................................................ 58 Rogers Wireless ......................................................................................... 58 Rogers Home Phone™ ............................................................................... 59 Rogers™ Yahoo!® Hi-Speed Internet ......................................................... 59
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BETTER CHOICE BUNDLES
ROGERS HOME PHONE
CONVENIENT BILLING AND SAVINGS EVERY MONTH.
A BETTER HOME PHONE SERVICE BUILT AROUND YOU.
Basically, the more Rogers products you have, the more you save. And by bundling your services together, you’ll receive only one monthly bill. Here’s how the savings work:
Switch and say hello to flexibility, simplicity and value. Rogers Home Phone takes the hassle out of switching – you keep your same number, use the same jacks and Rogers takes care of the details with your current provider.2 You pick the Calling Features you need and the Long Distance plan that suits your life. And if your needs change, you have the flexibility to alter your features and plan whenever you want. Plus, Rogers Home Phone gives you FREE 3 calling to any Rogers Home Phone, Rogers Wireless or Fido customer anywhere in Canada. Call any time and talk as long as you want without paying long distance fees.
Bundle TV service with:
{
1 other service and save 5% on both, every month 2 other services and save 10% on all, every month 3 other services and save 15% on all, every month
ROGERS WIRELESS
STAY IN TOUCH ON CANADA’S MOST RELIABLE WIRELESS NETWORK. Rogers Wireless is proven to be Canada’s most reliable wireless network, with the fewest dropped calls and the clearest reception1. So your connections have never been stronger. And choose from a great selection of value-packed wireless plans, including Couples and Family plans that let you share minutes with family members and call each other for free. Plus, with a great selection of the latest MP3 phones and new services, like Rogers MusicStore, you can stay entertained on the go.
ROGERS YAHOO! HI-SPEED INTERNET
GET MORE OUT OF YOUR INTERNET EXPERIENCE – FAST. You can explore more, discover more and do more online with Rogers Yahoo! Hi-Speed Internet. Choose from a selection of options to get the speed you need. Enjoy unlimited hours online without tying up your phone line. Exclusive for Rogers Yahoo! Hi-Speed Internet customers, we offer an all-in-one security software suite featuring Norton AntiVirus – the world’s most trusted anti-virus software4 – for no additional charge. You’ll enjoy peace of mind online. Plus, you can maximize your experience with leading-edge services, like online radio and photo albums, at no extra cost.
Visit rogers.com/bundles for more information on these services. 1
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Wireless: Most reliable network claim refers to call clarity and dropped calls test results as conducted by Rogers and a recognized third-party research company in the majority of urban Canadian centres within the Rogers Wireless footprint, comparing voice services of the major wireless providers. 2Rogers Home Phone service available in serviceable areas only; numbers may be subject to some restrictions. 3Eligible Rogers Home Phone customers will not be billed long distance charges for calls made to Rogers Home Phone, Rogers Wireless and Fido customers in Canada. Eligible Rogers Home Phone customers are those with Rogers Home Phone service whose accounts are in good standing and whose service is billed on the appropriate platform as identified by Rogers. Standard per-minute and other wireless plan charges, plus taxes, are excluded. Service enhancements may be changed at any time. Yahoo!® is a trademark of Yahoo!® Inc., used under license. 4Rogers Yahoo! Hi-Speed Internet: Norton Antivirus (NAV), was the #1 selling antivirus product from December 2000 through January 2007 based on The NPD Group / Retail Tracking Service. All other brands, names and logos are trademarks of their respective owners. All rights reserved. ™ Trademarks of Rogers Communications Inc. used under license. © 2007 Rogers Wireless.
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INDEX
Adult Programming.................................. 42 Better Choice Bundles .............................. 58 Cable Hookups ........................................ 15 Channel Banner ....................................... 6 Children’s Programming ........................... 40 Digital Music ............................................ 7 Digital Quality .......................................... 7 DVD Hookup ........................................... 15 FAQs ......... ............................................... 50-54 General Settings ...................................... 11 High-Definition (HD) ................................ 23 HD box ................................................. 24 HD programming .................................. 25, 43 HD PVR ................................................. 25, 31 HD settings ........................................... 24 HD Specialty Channel Package .............. 25 On Demand .......................................... 18, 21 Interactive Program Guide ........................ 5 Multicultural Programming ....................... 42 On Demand Programming ....................... 18-21 Adult ................................................... 20, 42 FREE programming ................................ 19 HD......................................................... 21 How to order ........................................ 18 Multicultural ......................................... 21 Sports ................................................... 21 Subscriptions......................................... 20 One-Touch Functions ............................... 55 Parental Controls ..................................... 9 Pay Per View Events ................................. 43 Personal Identification Number (PIN) ........ 8 Personal Video Recorder (PVR) ................. 28 Control live TV ...................................... 28 PVR instructions .................................... 28, 29 PVR settings .......................................... 28, 29 Record live TV ....................................... 28 Pick Packs ................................................ 38 60
Picture-in-Picture (PIP) .............................. 30 Quick Settings.......................................... 10 Recording Programs ................................. 28 Remote Control ....................................... 4, 12-14 Buttons ................................................. 4 Programming ........................................ 12-14 Volume Control..................................... 14 Rogers Family of Services ......................... 58-59 Home Phone ......................................... 59 Internet ................................................. 59 Wireless ................................................ 58 Sports Programming ................................ 38, 41 Super Sports Pak...................................... 41 Theme Packs ............................................ 38-39 Classic TV Theme Pack .......................... 39 Family Fun Theme Pack ......................... 38 Learning Theme Pack ............................ 39 Lifestyle Theme Pack ............................. 39 More Movies Theme Pack ..................... 38 Music Theme Pack ................................ 39 News Theme Pack ................................. 39 Sports Theme Pack ............................... 38 The Movies Package................................. 40 HD......................................................... 40 Movie Pix (Mpix) ................................... 20, 40 On Demand .......................................... 20, 40 Timer..... ................................................... 8 Timeshifting ............................................. 6 How to ................................................. 6 Programming ........................................ 6 Troubleshooting ....................................... 46-49 VCR Hookup ............................................ 15 VIP Packages ............................................ 34-37 Volume Control ....................................... 14
