Yourfeedback feeback is Your isimportant. important. We are listening.
Please give usgive yourus feedback to help improve ourimprove services our services Please your feedback to help Please give ususتحسين your to،الخاصة help our our services Arabic: .خدماتنا على لمساعدتنا وآرائكم بمالحظاتكم تزويدنا نرجوا Please give us feedback your feedback toimprove help improve our services Please give your feedback to help improve services SimplifiedPlease Chinese: 请提出您的反馈意见以帮助我们改善服务。 give your feedback to help improve our services Simplified Chinese: 请提出您的反馈意见以帮助我们改善服务。 Please give usus your feedback to help improve our services Traditional Chinese: 請提出您的反饋意見以幫助我們改善服務。 Traditional Chinese: 請提出您的反饋意見以幫助我們改善服務。 This sentence translated into Greek, Italian, Chinese Traditional, sentence tototranslated bebetranslated into Greek, Italian, Chinese Traditional, ThisThis sentence to be into Greek, Italian, Chinese Traditional, Greek:Σας Σαςπαρακαλούμε παρακαλούμε πείτε μας τη γνώμη σας για να μας Greek: πείτε μας τη γνώμη σας για να μας Chinese Simplified, Vietnamese and Arabic Chinese Simplified, Vietnamese and Arabic Chinese Simplified, Vietnamese and Arabic βοηθήσετε ναβελτιώσουμε βελτιώσουμε υπηρεσίες βοηθήσετε να τιςτις υπηρεσίες μας.μας. Italian:Dateci Dateciil ilvostro vostro feedback aiutarci a migliorare i nostri Italian: feedback perper aiutarci a migliorare i nostri serviziservizi Vietnamese: vị vị đóng góp ý kiến để giúp chúng tôi cải dịch vụ Vietnamese:Xin Xinquý quý đóng góp ý kiến để giúp chúng tôithiện cải thiện dịch vụ
At Eastern Health we value your feedback and stories
Concerns about current care If you have a concern about current services being provided, please speak to a staff member or the person in charge of the area who can help you. If you do not know the number for the service please call the Contact Centre on 1300 342 255.
Feedback
• If you want to share your story about
your experience for other patients and families to read you can do this publicly via the Patient Opinion website: www.patientopinion.org.au
• Patient Opinion is safe and you will remain anonymous.
Other people benefit from hearing your story and Eastern Health will use the feedback to know what we are doing well and where we need to improve.
• If you have feedback that you want to share directly with
Eastern Health, please fill in the feedback form on page 5 and drop it into the feedback box at main reception.
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Summary Summary
Summary
Summary Summary
Do you have a compliment, concern or complaint? Please talk to the Lodging a formal complaint staff caring for you who inconcern most cases can help you straight away. Do you have a compliment, or complaint? Please talk to the staff caring you who in most cases can help away. If you havefor English language difficulties youyou canstraight ask our staff for an IfDo you have English language difficulties you can ask staff for an interpreter or can contact usno from byour using the telephone If you or your family member is longer receiving services you have ayou compliment, concern orhome complaint? Please talk to the interpreter or you can contact us from home by using the telephone interpreter service on 131 450: name the language you speak and staff caring for you who in most cases can help you straight away. or care and you have a complaint that you would like to Do you have a compliment, concern or Please talkand to us the interpreter service on 131number 450: name thecomplaint? language you speak provide our telephone 1800 327 8376, then wait on the staff caring you who in most cases can help you straight away. If you have English language difficulties you can askonour staff for an formally investigate then please contact the Centre for provide our for telephone number 1800 327 8376, then wait the phone to be connected. Interpreter services are free ofthe charge to you. English language difficulties you can ask our staff for an If you have interpreter or you can contact us from home by using phone to be connected. Interpreter services are free of charge totelephone you. Patient Experience in one of the following ways: interpreter you canon contact us from home using theyou telephone interpreterorservice 131 450: name theby language speak and interpreter service on 131 450: name the language you speak provide our telephone number 1800 327 8376, then waitand on the Arabic: Arabic: provide our telephone number 1800 327 8376, waitEASTERN on the Call ato Patient Relations Advisor onthen 1800 phone be connected. Interpreter services are free of charge to you. ﺃﻭ ﺵﻙﻭﻯ ﻡﻉﻱﻥﺓ؟ ﻥﺭﺝﻭﺍ ﻡﻥﻙ ﺍﻝﺕﺡﺩﺙ ﺇﻝﻯ ﺍﻝﻡﻭﻅﻑﻱﻥ ﺍﻝﻕﺍﺉﻡﻱﻥ،ﻡﺥﺍﻭﻑ ﺃﻭ،ﺝﺍﻡﻝﺓ
Summary
•
ﺍﻝﻕﺍﺉﻡﻱﻥ ﺍﻝﻡﻭﻅﻑﻱﻥ ﺇﻝﻯare ﺍﻝﺕﺡﺩﺙ ﻥﺭﺝﻭﺍ ﻡﻥﻙ ﺃﻭ،ﻩﻝ ﻝﺩﻱﻙ ﻡﺝﺍﻡﻝﺓ phone to be connected. Interpreter services areﻡﻉﻱﻥﺓ؟ free ofﺵﻙﻭﻯ charge to you. (1800 327 837) who available Monday to ﺃﻭ،ﻡﺥﺍﻭﻑ Friday ،ﺏﺭﻉﺍﻱﺕﻙ ،ﺏﺭﻉﺍﻱﺕﻙ
Summary Summary
from 9am – 5pm
•
Arabic: Arabic: ﻭﺫﻙﺭ ﺍﻝﺕﻱ ﺍﻝﻝﻍﺓ ﺏﺫﻙﺭ 131 ﻭﺫﻝﻙ 450ﻭﺫﻝﻙ ،ﺭﻕﻡ،ﻉﻝﻯ ﺍﻝﻩﺍﺕﻑﻱﺓ ﺍﻝﺕﺭﺝﻡﺓﺍﻝﺕﺭﺝﻡﺓ ﺏﺍﺱﺕﺥﺩﺍﻡ ﺥﺩﻡﺓ ، ﺍﻝﻡﻥﺯﻝ،ﻝ ﻭﺫﻙﺭ،ﺕﺕﺡﺩﺙﻩﺍ ،ﺕﺕﺡﺩﺙﻩﺍ ﺍﻝﺕﻱ ﺍﻝﻝﻍﺓ ﺏﺫﻙﺭ 131 450 ﺍﻝﻩﺍﺕﻑﻱﺓ ﺏﺍﺱﺕﺥﺩﺍﻡ ﺍﻝﻕﺍﺉﻡﻱﻥ ﺍﻝﻡﻭﻅﻑﻱﻥ ﺇﻝﻯ ﺍﻝﺕﺡﺩﺙ ﻉﻝﻯﻡﻥﻙ ﻥﺭﺝﻭﺍ ﻡﻉﻱﻥﺓ؟ ﺵﻙﻭﻯ ﺥﺩﻡﺓﺃﻭ ﻝﺩﻱﻙﺃﻭ ،ﺝﺍﻡﻝﺓ ﻩﻝ ﺍﻝﻡﻭﻅﻑﻱﻥ ﺇﻝﻯ ﺍﻝﺕﺡﺩﺙ ﺭﻕﻡﻡﻥﻙ ﻥﺭﺝﻭﺍ ﻡﻉﻱﻥﺓ؟ ﺵﻙﻭﻯ ﺃﻭ،ﻡﺥﺍﻭﻑ ﺃﻭ،ﻡﺥﺍﻭﻑ ،ﻡﺝﺍﻡﻝﺓ 1800 327 8376 ﻭﻩﻭ ﻩﺍﺕﻑﻥﺍ ﺭﻕﻡ Sendﺍﻝﻕﺍﺉﻡﻱﻥ an email to
[email protected] 1800 327 8376 ﻭﻩﻭ ﻩﺍﺕﻑﻥﺍ ﺭﻕﻡ ،ﺏﺭﻉﺍﻱﺕﻙ ،ﺏﺭﻉﺍﻱﺕﻙ .ﺕﻕﺩﻱﻡﻩﺍ ﻡﺝﺍﻥﺍًﻝﻙ ﻱﺕﻡ،ﺍﻝﺵﻑﻭﻱﺓ ً
Summary
. ﻱﺕﻡ ﺕﻕﺩﻱﻡﻩﺍ ﻡﺝﺍﻥﺍﻝﻙ،ﺵﻑﻭﻱﺓ
ﻭﺫﻙﺭ ،ﺕﺕﺡﺩﺙﻩﺍ ﺍﻝﺕﻱ ﺍﻝﻝﻍﺓ ﺏﺫﻙﺭ 131 ﻭﺫﻝﻙ 450ﻭﺫﻝﻙ ،ﺭﻕﻡor ﺍﻝﻩﺍﺕﻑﻱﺓ ﺍﻝﺕﺭﺝﻡﺓ ﺥﺩﻡﺓtalk ﺏﺍﺱﺕﺥﺩﺍﻡ ، ﺍﻝﻡﻥﺯﻝ،ﻝ Do •you have compliment, concern complaint? Please to ﺏﺍﺱﺕﺥﺩﺍﻡ the Fill in athe feedback form on our website: ﻭﺫﻙﺭ ،ﺕﺕﺡﺩﺙﻩﺍ ﺍﻝﺕﻱ ﺍﻝﻝﻍﺓ ﺏﺫﻙﺭ 131 450 ،ﻉﻝﻯ ﺭﻕﻡ ﺍﻝﻩﺍﺕﻑﻱﺓ ﻉﻝﻯ ﺍﻝﺕﺭﺝﻡﺓ ﺥﺩﻡﺓ Simplified Chinese : 您有什么��、��或投��？�跟看�您的� 1800 327 8376 ﻭﻩﻭ ﻩﺍﺕﻑﻥﺍ ﺭﻕﻡ staff caring you who in most cases can help you327 straight away. Do you have for a compliment, or complaint? Please talk8376 to the 1800 ﺭﻕﻡ ﻩﺍﺕﻑﻥﺍ ﻭﻩﻭ www.easternhealth.org.au/contact-us/feedback Simplified Chinese :concern 您有什么��、��或投��？�跟看�您的� ًﺕﻕﺩﻱﻡﻩﺍ ﻡﺝﺍﻥﺍ 工�，他�通常都能够帮助您解决。如果您有英��言方面的困�， .ﻝﻙ ﻱﺕﻡ ،ﺍﻝﺵﻑﻭﻱﺓ ً staff caring you who in most cases can help away. If you havefor English language difficulties youyou canstraight ask.ﻝﻙ our staff for an ﻡﺝﺍﻥﺍ ﺕﻕﺩﻱﻡﻩﺍ ﻱﺕﻡ،ﺵﻑﻭﻱﺓ 工�，他�通常都能够帮助您解决。如果您有英��言方面的困�， 您可以要求工作人�安排口��。您也可以在家中使用����服� Ifinterpreter you have English language difficulties you can ask our staff for an or you can contact us from home by using the telephone 您可以要求工作人�安排口��。您也可以在家中使用����服� 450，�出您的�言并提供��号�1800 327 Write to us at The Centre for Patient Experience, • �系我�，��：131 Simplified : 您有什么��、��或投��？�跟看�您的� interpreter orservice youChinese canon contact us from home by using theyou telephone interpreter 131 450: name the language speak and 8376，然后等待接通。��服�是免�的。 �系我�，��：131 450，�出您的�言并提供��号�1800 327 Wantirna Health, PO Boxthe5177, Wantirna South 3152 Simplified Chinese : 您有什么��、��或投��？�跟看�您的� 工�，他�通常都能够帮助您解决。如果您有英��言方面的困�， interpreter service on 131 450: name language you speak and provide our telephone number 1800 327 8376, then wait on the 8376，然后等待接通。��服�是免�的。 工�，他�通常都能够帮助您解决。如果您有英��言方面的困�， 您可以要求工作人�安排口��。您也可以在家中使用����服� provide our telephone number 1800 327 8376, then wait on the phoneTraditional to be connected. Interpreter services are free of charge Chinese : 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 您可以要求工作人�安排口��。您也可以在家中使用����服� �系我�，��：131 450，�出您的�言并提供��号�1800 327 to you.
Summary Summary
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phone to be connected. Interpreter services are free of charge to you.
員工說，他們通常都能�幫助您解決。如果您有英語語言方面的困 8376，然后等待接通。��服�是免�的。 In Summary �系我�，��：131 450，�出您的�言并提供��号�1800 327 Traditional Chinese : 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 難，您可以要求工作人員安排口譯員。您也可以在家中使用電話傳譯 8376，然后等待接通。��服�是免�的。
員工說，他們通常都能�幫助您解決。如果您有英語語言方面的困 Arabic: 服務聯繫我們，電話：131 450，說出您的語言並提供電話號碼1800 Arabic: Do you have a compliment, concern or complaint? Please talk to the Traditional Chinese : 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 難，您可以要求工作人員安排口譯員。您也可以在家中使用電話傳譯 327 8376，然後等待接通。傳譯服務是免費的。 القائمين الموظفين إلى التحدث منك نرجوا معينة؟ أوyou ،مخاوف ،مجاملة القائمين الموظفين إلى التحدث منك نرجوا معينة؟ شكوى أوhelp ،مخاوف أو،مجاملة هل لديك هل staff caring you who inconcern most450，說出您的語言並提供電話號碼1800 cases canشكوى straight away. Do you have for a compliment, or complaint? Please talk أو toلديك the 員工說，他們通常都能�幫助您解決。如果您有英語語言方面的困 服務聯繫我們，電話：131 Traditional Chinese : 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 التحدث في صعوبات أي لديك كانت إن .الحاالت معظم في مباشرة مساعدتك وسيمكنهم التحدث في صعوبات أي لديك كانت إن .الحاالت معظم في مباشرة مساعدتك وسيمكنهم ،برعايتك staff caring for you who in most cases can help away. If you have English language difficulties youyou canstraight ask our staff for،برعايتك an 難，您可以要求工作人員安排口譯員。您也可以在家中使用電話傳譯 327 8376，然後等待接通。傳譯服務是免費的。 員工說，他們通常都能�幫助您解決。如果您有英語語言方面的困 من بنابناhave االتصال يمكنك ،أو .لك شفوي مترجم ترتيب موظفينا من تطلب أن يمكنك ،اإلنجليزية باللغة Greek: Μήπως έχετε να κάνετε μια φιλοφρόνιση, έχετε κάποια ανησυχία من االتصال يمكنك ،أو .لك شفوي مترجم ترتيب موظفينا من تطلب أن يمكنك ،اإلنجليزية باللغة Ifinterpreter you English language difficulties you can ask our staff for an 服務聯繫我們，電話：131 450，說出您的語言並提供電話號碼1800 or you can contact us from home by using the telephone 難，您可以要求工作人員安排口譯員。您也可以在家中使用電話傳譯 وذكر ،تتحدثها التي اللغة بذكر وذلك ، 131 450 رقم على الهاتفية الترجمة خدمة باستخدام ،المنزل ή κάποιο παράπονο; Σας παρακαλούμε μιλήστε στο προσωπικό που σας 327 8376，然後等待接通。傳譯服務是免費的。 interpreter or you can contact us from home by using the telephone وذكر،التي تتحدثها بذكر اللغة 450name على رقم الترجمةyou خدمةspeak باستخدامand ،المنزل interpreter service on وذلك 9605،131 3056: theالهاتفية language 服務聯繫我們，電話：131 φροντίζει, το οποίο, στις περισσότερες περιπτώσεις, μπορεί αμέσως ναανησυχία σας الترجمة خدمة .بنا.بنا توصيلك يتم حتى الهاتف على450，說出您的語言並提供電話號碼1800 االنتظار ثم،1800 327 8376 وهو هاتفنا رقم هاتفنا رقم Greek: Μήπως έχετε να κάνετε μια φιλοφρόνιση, έχετε κάποια interpreter service on 131 450: name the language you speak and الترجمة خدمة توصيلك يتم حتى الهاتف على االنتظار ثم ، 1800 327 8376 وهو provide our telephone numberμε1800 327 γλώσσα 8376, then waitνα on the ًمجانا βοηθήσει. Αν έχετεnumber δυσκολίες την αγγλική μπορείτε 327 8376，然後等待接通。傳譯服務是免費的。 . لكστο تقديمها يتمρωτήσετε ،الشفوية ή our κάποιο παράπονο; Σας παρακαλούμε μιλήστε προσωπικό που ،الشفوية σας ًمجانا provide telephone 1800 327 8376, then wait on the Μήπως έχετε να κάνετε μια φιλοφρόνιση, έχετε κάποια ανησυχία .لك تقديمها phoneGreek: to be connected. Interpreter services are free of charge to you. το προσωπικό μας για διερμηνέα. Ή μπορείτε να επικοινωνήσετε μαζί μαςيتم από
το οποίο,Σας στις περισσότερες περιπτώσεις, μπορεί phoneήφροντίζει, to be connected. Interpreter services areστο freeπροσωπικό of charge toαμέσως you. να σας παράπονο; παρακαλούμε μιλήστε που σας τοκάποιο σπίτι, χρησιμοποιώντας την τηλεφωνική υπηρεσία διερμηνέων, στον αριθμό βοηθήσει. Αν έχετε δυσκολίες με την αγγλική γλώσσα μπορείτε να ρωτήσετε φροντίζει, το οποίο, στις περισσότερες περιπτώσεις, μπορεί ναανησυχία σας Greek: Μήπως να κάνετε φιλοφρόνιση, έχετε κάποια Simplified Chinese :έχετε 您有什么赞扬、顾虑或投诉吗？请跟看护您的员 :131 450 - ονομάστε τη γλώσσα πουμια ομιλείτε και δώστε τουςαμέσως τον τηλεφωνικό Simplified Chinese :δυσκολίες 您有什么赞扬、顾虑或投诉吗？请跟看护您的员 βοηθήσει. Αν έχετε τηνπεριμένετε αγγλική γλώσσα μπορείτε νασυνδεθείτε. ρωτήσετε τοκάποιο προσωπικό μας για διερμηνέα. Ή μπορείτε επικοινωνήσετε μαζίσας μας από Arabic: ή παράπονο; Σας παρακαλούμε μιλήστε στο προσωπικό που 工说，他们通常都能够帮助您解决。如果您有英语语言方面的困难， 1800 327 8376, καιμε μετά στοναακουστικό να μας αριθμό: Arabic: το προσωπικό μας για διερμηνέα. Ή μπορείτε να επικοινωνήσετε μαζί μας από το σπίτι, χρησιμοποιώντας την τηλεφωνική υπηρεσία διερμηνέων, στον αριθμό 工说，他们通常都能够帮助您解决。如果您有英语语言方面的困难， 您可以要求工作人员安排口译员。您也可以在家中使用电话传译服务 φροντίζει, τοδιερμηνέων οποίο, στιςمنك περισσότερες περιπτώσεις, αμέσως Οι υπηρεσίες παρέχονται σε σας δωρεάν. القائمين الموظفين التحدث منك نرجوا معينة؟ شكوى أو،مخاوف أوστον ،مجاملة لديكσας هل القائمين الموظفين إلىإلى التحدث نرجوا معينة؟ شكوى أو،مخاوف أوμπορεί ،مجاملة لديك هلνα το σπίτι, χρησιμοποιώντας την τηλεφωνική υπηρεσία διερμηνέων, αριθμό 联系我们，电话： ，说出您的语言并提供电话号码 1800 327 βοηθήσει. Α9605 3056 δυσκολίες με την αγγλική γλώσσα μπορείτε να ρωτή ، برعايتكε 3 ομιλείτε και δώστε τους τον τηλεφωνικό :131 450 - ονομάστε τη γλώσσα που μας αριθμό: 1800 327 8376, και μετά περιμένετε στο ακουστικό να συνδεθείτε. 8376，然后等待接通。传译服务是免费的。 联系我们，电话：131 450，说出您的语言并提供电话号码1800 327 το προσωπικό μας για διερμηνέα. Ή μπορείτε επικοινωνήσετε μαζί μας من يمكنك ،أو،أو .لك شفوي مترجم ترتيب موظفينا تطلب من أن أنيمكنك،اإلنجليزية باللغة االتصالبنابنامن االتصال يمكنك .لك شفوي مترجم موظفينا منνα تطلب يمكنك ،اإلنجليزية باللغةαπό μας αριθμό: 1800 327 8376, και μετάترتيب περιμένετε στο ακουστικό να συνδεθείτε. Οι υπηρεσίες διερμηνέων παρέχονται σε σας δωρεάν. το σπίτι, χρησιμοποιώντας την τηλεφωνική υπηρεσία διερμηνέων, στον αριθμό 8376，然后等待接通。传译服务是免费的。 وذكر ،تتحدثها التي اللغة بذكر وذلك ، 131 450 رقم على الهاتفية الترجمة خدمة باستخدام ،المنزل δωρεάν. Οι υπηρεσίες διερμηνέων وذكر،تتحدثها اللغة التي وذلك بذكرπαρέχονται ،131 4503σεرقمσας على باستخدام خدمة الترجمة الهاتفية،المنزل :131 450 ονομάστε τη γλώσσα που ομιλείτε και δώστε τους τον τηλεφωνικό خدمة الترجمة.بنا يتم توصيلك: 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 ثم االنتظار على الهاتف حتى،1800 327 8376 رقم هاتفنا وهو Traditional Chinese
Simplified Chinese : 您有什么赞扬、顾虑或投诉吗？请跟看护您的员 Traditional Chinese:: 您有什么赞扬、顾虑或投诉吗？请跟看护您的员 您有什麼讚揚、顧慮或投訴嗎？請跟看護您的 Simplified Chinese 工说，他们通常都能够帮助您解决。如果您有英语语言方面的困难， 工说，他们通常都能够帮助您解决。如果您有英语语言方面的困难， 員工說，他們通常都能夠幫助您解決。如果您有英語語言方面的困 您可以要求工作人员安排口译员。您也可以在家中使用电话传译服务 工说，他们通常都能够帮助您解决。如果您有英语语言方面的困难， 您可以要求工作人员安排口译员。您也可以在家中使用电话传译服务 難，您可以要求工作人員安排口譯員。您也可以在家中使用電話傳譯 联系我们，电话：131 450，说出您的语言并提供电话号码1800 327 您可以要求工作人员安排口译员。您也可以在家中使用电话传译服务 联系我们，电话：131 450，说出您的语言并提供电话号码1800 327 服務聯繫我們，電話：131 450 1800 8376，然后等待接通。传译服务是免费的。 8376，然后等待接通。传译服务是免费的。 联系我们，电话：131 450，说出您的语言并提供电话号码1800 327 327 8376，然後等待接通。傳譯服務是免費的。
Eastern Health - it’s your health service
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e – help us to continue to make it better Feedback form Tell us about your experience at Eastern Health
help us to continue to make it better
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bout your experience at Eastern Health
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Which location did youvisit? visit? Which location did you
Which location did you visit? Angliss Hospital Angliss Hospital Angliss Hospital Box Hospital Box HillHill Hospital
Which location did youvisit? visit? Which location did you Box Hill Hospital
Healesville &location District Hospital Healesville & District Hospital Which did you visit? Angliss Hospital Angliss Hospital Healesville & District Hospital Maroondah Hospital Angliss Hospital Maroondah Hospital Box Hospital Box HillHill Hospital Maroondah Hospital Peter James Box Centre HillCentre Hospital Peter James Healesville &James District Hospital Peter Centre Healesville & District Hospital Healesville & District Hospital Wantirna Health Wantirna Health Maroondah Hospital Wantirna Health Maroondah Hospital Maroondah Hospital Yarra Ranges Health Yarra Ranges Health Peter James Centre Health YarraCentre Ranges Peter James Peter Community James Centre Yarra Valley Health Yarra Valley Community Health Yarra Valley Community Wantirna Health Wantirna Wantirna Health Health Health Other: Other: Yarra Ranges Health Other: Yarra Ranges Health Yarra Ranges Health
Yarra Valley Community HealthTorres Strait Islander origin? Are of Aboriginal and/or Yarra Valley Community Yarrayou Valley Community Health Health What ward or service did you What ward or service did visit? you visit? Other: What ward or service Other: Yes Other: No did you visit? On aof scale ofor1(below), – 10did (below), how likely it that would recommend What ward or you On a scale 0 service – 10 how likely is it is that youyou would recommend What ward service did visit? you visit? What ward or service did you visit? Onthis a scale of 1 – 10 (below), how likely is it that you would recommend this service to a family or friend? (please circle) service to a family or friend? (please circle)
this service to a family or friend? (please circle) 0 1 2 34 4 5 6 6 7 7 8 8 9 9 1010 0 1On 20 – 10 a scale of 31(below), – 10 (below), it that would recommend On a scale of how5 how likelylikely is it is that youyou would recommend not at all likely extremely likely 0 not 1 all 3to 4 how 6(please 7 circle) 9recommend 10 at likely extremely likely On a scale of2 1to– a10family (below), likely is itcircle) that you8would this service a family or 5friend? this service or friend? (please not at all likely extremely likely this service to would a family (please circle) If you likeortofriend? speak to someone about your experience please 1 2name 3and 45 5 7 8 8 9 9 1010 Would you like someone to you about 0 10 2 your 3 4 call 6 6your 7 experience: provide contact details: not at all likely extremely likely If you would like to speak to someone about your experience 0 not at 1 all likely 2 3 4 5 6 7 8 extremely 9 please 10 likely Yes No contact details: provide your name and not at all likely extremely likely Name If you would like to speak to someone about your experience please Would you like someone to call you about your experience: If so, please provide yourand name and contact provide your name contact details: details: Name If you would like to speak to someone about your experience please Telephone number Yes No (s) provide your Name Namename and contact details: If so, please provide your name and contact details: Telephone number (s) Name Telephone number (s) Telephone number (s) Name
Telephone number (s) Telephone number (s)
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The Eastern Health Consumer Register The Eastern Health Consumer Register We are looking for consumers, carers and community members to join our consumer and workcarers in partnership with staff to improve our We are lookingregister for consumers, and community members to join our consumer register and work in partnership with staff. services.
People on the consumer register are given opportunities to share participate in many ways including committees at workshops and focus and consumer views in manyonways includingand involvement on committees groups. participation in workshops and focus groups. If you would like more information please contact the Manager Consumer Participation & Patient Experience on 8804 0483 or
[email protected] Other contacts with the the way way we we are are dealing dealing with with or or have have dealt dealt If you are not satisified satisfied with with your complaint, you can, at any stage, seek advice from the following:
Freedom of Information (FOI) Commissioner Phone: 1300 842 364 Website: www.foicommissioner.vic.gov.au Health Services Commissioner Phone: 1300 582 113 Website: www.health.vic.gov.au/hsc/ Email:
[email protected] Mental Health Complaints Commissioner Phone: 1800 246 054 Website: www.mhcc.vic.gov.au Email:
[email protected]
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Protecting Your Privacy Eastern Health is committed to protecting your privacy. We will keep your personal information secure and will disclose information about you only when required by law. We comply with relevant information and privacy legislation. If you would like more information, please ask a staff member or visit our web site www.easternhealth.org.au Eastern Health is accredited by the Australian Council on Healthcare Standards. If you have any English language difficulties, please ask staff to book an interpreter. From home, you can contact us directly by using the Telephone Interpreter Service 13 1450. Interpreter services are provided free of charge. Ask staff to check if this information is available in your preferred language.
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