Your

Expert Partner to the

Philippines

We Are

Who

Philippines: A Star Performer

There are several reasons to look to the Philippines as your target business destination. Today, the country is poised to become a “Star Performer In Terms of Economics” according to Citi Private Wealth. A “standout with its projected economic expansion, ” according to Merrill Lynch, the Philippine economy has grown 6.4% in the first quarter of 2012 alone, outpacing the International Monetary Fund’s forecast growth of 3.5% for the year— in large part due to the ever-growing Business Processing Outsourcing Industry (BPO) and Contact Center Industry. Recently named “The Most Attractive Global Provider of IT-BPO Services in Asia” by the Economist, the Philippines has officially overtaken India as the “World’s Call Center Capital” with over 600,000 contact center employees at its service. In a little more than

a decade, the IT-BPO industry has grown to $11B USD in revenues with a compounded annual growth rate of 20%; $27B USD in projected revenue by 2016, and expectations to capture 10% of global demand.

A revitalized economy, stable political environment, and highly skilled manpower — just a few among the country’s many strengths that will enable the sustained success you have always dreamed for your company.

A Pioneer and Leader in Philippine Telecommunications We can help you establish a professional presence in this emerging hotbed of Asia. We are PLDT, the Philippine Long Distance Telephone Company (PSEi: TEL, NYSE: PHI), established in 1928 as a merger of four telephone companies under common US ownership. Since then,

PLDT has risen to become what Forbes calls the “#1 Company in the Philippines.” PLDT employs a workforce of more than 34,000 employees, serving more than 2 million fixed-line customers, nearly 64 million mobile subscribers, almost 3 million broadband clients, as well as the top 10,000 Corporations and SMEs in the country.

Historical Perspective

The PLDT Group generated $3.6B USD in FY 2011, sustaining its run as the incumbent market leader in Philippine Telecommunications. Furthermore, from 2011 to 2012, the PLDT Group has committed $1.7B USD in Capital Expenditure to further upgrade infrastructure and spur innovation.

After 45 years of US administration, the Philippines inherited timeless American values such as democracy, free speech, and enterprise. Even after claiming independence in 1945, there are still some striking cultural similarities that will remind you of home. These include American English as a commercial language (including idioms), music, cinema, and American brand preferences.

We are also partly owned by NTT Communications (NTT), the largest telecommunications company in Asia, and a Fortune Global 500 company. Synergies with NTT have enabled PLDT to further elevate systems, infrastructure, expertise, and services to global-class quality.

Before becoming wholly Filipino owned, PLDT was started and operated as an American company. This was similarly the case for many companies of the period spanning utilities and other key industries.

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PLDT Group

Conglomerate Telco and Power

Infrastructure & Mining

6% GDP Contributes

of Philippine

Healthcare

Group Revenue FY 2011 = $ 16.0 Billion Group EBITDA FY 2011 = $ 4.0 Billion Market Value*

= $ 32.0 Billion

*of applicable listed companies as 1H 2012

Media

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The

Facts

International Facilities • • •

Total IP Transit Capacity: 250 Gbps Total International Network: 12 cable systems Total Cable Landing Stations: 3 fully-owned and operated, hosting 4 cable systems

Domestic Facilities • • •

Total Domestic Operating Capacity: 3.81 Tbps Total Fiber Assets: More than 54,000 Km Total Base Stations for Wireless Connectivity: 7265 Base Stations over 3G, 4G, Canopy and Wimax.

Subscriber Base • • • •

Total Fixed Line Subscribers: 2.2 Million Total Cellular Subscribers: 63.7 Million Total Broadband Subscribers: 2.9 Million Serving the Top 10,000 Enterprises, as well as the most progressive SMEs in the country.

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&

Awards

Recognition Over the years, we are honored to have been recognized as:

Trusted Brand

2010

Regional Service Provider of the Year Winner 2012 Regional Service Provider of the Year Finalist 2011

Finance Asia

Finance Asia

Most Coherent and Convincing Strategy

Best Managed Company Best in Investor Relations

2011

2011

Best CEO

2011 & 2012

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World

Expertise

Class

Investing in Human Capital

Dealing with world-class hardware and infrastructure requires people who are qualified to work with cutting-edge technology. PLDT invests heavily in global certification programs to ensure world-class quality of its technical talent. Alongside efforts to advance global-class infrastructure, we have heavily invested in upgrading manpower skill sets. International certifying bodies, such as MEF and Cisco, have recognized our large pool of locally honed talents –further manifesting the company’s spirit of excellence. • 21 Metro Ethernet Forum (MEF) Carrier Ethernet Certified Professionals • 83 Cisco Certified Employees including 43 CCIEs - 5 Cisco Certified Design Associates (CCDA) - 33 Cisco Certified Network Professionals (CCNP) - 2 Cisco Certified Security Professionals (CCSP) - 43 Cisco Certified Internetwork Experts • 13 Information Technology Infrastructure Library Certified Personnel • 49 CompTIA A+ Certified Technicians • 17 Certified Associates in Project Management Certified Personnel • 60 Certified Fiber Optic Technicians

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MEF - Carrier Ethernet Professional - 3rd most in the world.

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Cisco Certified Internetwork Expert - Most in the country.

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Looping in an

Archipelago

We’ve invested $ 1.7B USD for fiscal year 2011-2012 alone, enhancing and expanding infrastructure quality and reach across the country’s 7,000 islands. We’ve also built the largest and the most resilient fiber network with more than 54,000 kilometers of fiber configured in loops and with various critical third routes, including fiber installations in buildings and exchanges. For high-bandwidth requirements, we have deployed more than 500 Ethernet nodes, a boon for companies with bandwidthhungry applications. Moreover, our Ethernet network maintains a Network-to-Network Interface with Radius Telecoms, a wholly-owned third-party Tier 2 Ethernet Provider with a strategic deployment of Ethernet nodes across Manila’s Central Business Districts as well as Industrial Parks totaling nearly 30 cities, independent of PLDT’s own network.

Furthermore, PLDT has acquired Digitel, the third largest Telco in the country, and has integrated over 40 more Ethernet locations. These acquisitions make PLDT the only Philippine Telco to provide a fully-diverse yet fully-managed last-mile solution to clients. PLDT was the first in the Philippines to deploy 40G technology in 2010 and 100G technology in 2012. By the end of 2012, PLDT’s Domestic Fiber Optic Network (DFON) will expand to nearly 4 Tbps of operating capacity along with 100G technology, and a new overlay network for future 400 Gbps and 1 Tbps technologies. These will enable and support the sustained growth of Wireless Broadband for mobile customers and Ethernet Services, especially for the BPO & Call Center Industry.

has been - and will continue to be - in the best position to maximize the opportunities presented by this demand explosion for Ethernet services, both in the near-term and for the long haul.

Sanchez Mira Laoag

Loop 0

Ballesteros Currimao Tuguegarao

Vigan Candon

Ilagan Baguio

San Fernando, La Union

Cauayan Solano

Baguio Loop

Dagupan

Cabanatuan

Tarlac Clark San Fernando, Pampanga

Clark -Subic Loop Binakayan Loop

Loop 1 Loop 2

Malolos

Subic

Quezon City

Sampaloc

Makati Calamba San Pablo

Binakayan Nasugbu

Lucena Batangas

Loop 3

Calauag Naga Legaspi

Pasacao

Pinamalayan Masbate

Loop 4

Calbayog Roxas

Daanbantayan

Loop 4 (3 rd Leg)

Tacloban Ormoc

La Paz

Maasin Bacolod

Cebu Jones

Valencia

Butuan

Loop 5

Cagayan de Oro

Pagadian Loop Zamboanga FOC

Bayugan

Ozamis

Loop 6

Maramag

Pagadian

Tagum

Cotabato Zamboanga

GenSan Loop

Davao

Gen Santos

Through aggressive investments in network and expertise, PLDT

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World

Connecting To The

PLDT’s dedication to cutting-edge network technology is not limited to its domestic network – we have also invested heavily in international connections. PLDT owns and operates 3 landing stations – the most of any Philippine Carrier – hosting 4 cable systems: the Asia Pacific Cable Network 2 (APCN2) and South East Asia-Middle East-Western Europe 3 (SMW3) in Nasugbu, Batangas; the Asia America Gateway (AAG) in Bauang, La Union; and the Asia Submarine-Cable Express (ASE) in Daet, Camarines Norte. These landing stations are geographically dispersed to ensure maximum diversity. Apart from wholly owned capacity, PLDT has invested strategically in other international cable systems to connect the Philippines to other key parts of the world, ensuring that the country is well connected to the global economy.

HK 64Gbps

Aparri

South China Sea

La Union AAG

China 0.3Gbps

Europe 0.1Gbps

Middle East 0.3Gbps

Philippine Sea

Luzon Baguio

Korea 1.1Gbps

Taiwan 0.4Gbps

Japan 8Gbps

USA

Quezon Daet ASE

Batangas

India 0.1Gbps

APCN2 & SMW3

223Gbps

2012 Legaspi

Mindoro

Other Pacific destinations

Panay

Other Asian destinations

Bacolod

Iloilo

Palawan Puerto Princesa

Negros

Malaysia 0.4Gbps

Cagayan de Oro Ilagan

Singapore

21Gbps

Leyte

Cebu

Guimaras Island

Samar

Indonesia 0.1Gbps

Australia 0.2Gbps

Other Oceania destinations

Davao

Mindanao Jolo

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PLDT GLOBAL

Points of

Presence

Providing expert connectivity beyond home shores

In 2000, PLDT Global Corporation (PGC) was established as the International Marketing, Sales and Operating Arm of the PLDT Group of Companies. Shortly after, PLDT United States (PLDT US Ltd.) was born in 2003, with the directive to grow the international retail and top enterprise businesses in America. Our strategic network of global alliances and advanced infrastructure make us the ideal choice for corporations looking to establish cost-effective, reliable connectivity to the Philippines.

Apart from PLDT US, PGC operates three other Points of Presence (POPs) outside of the Philippines – in Hong Kong (Mega-I & Sino Favor), Singapore (Equinix), and the United Kingdom (Telehouse). These are all equipped with globalclass Ethernet nodes, based on the same technology in our MEF 9 and MEF 14 Certified Domestic Network, enabling us to transit through these critical locations to onward connectivity using global partner networks.

United States

UK

Hong Kong

Singapore

10th Floor, Cage C1001 (Ste 1014) One Wilshire Building, 624 S. Grand Avenue, Los Angeles CA 90017

2/F TFM3 Rack C13, Telehouse North, Coriander Ave., London, E14-2AA England

8th floor HK Colo Bldg., Sino Favor Center #1 On Yip St., Chaiwan, Hong Kong

6th Floor, Racks 809, 811, 101 to 104, Server Farm1 room Equinix Center, #20 Ayer Rajah Crescent #05-05/08 Singapore 139964

Cabinet 0120/Cage 1270, 1st floor Equinix SV1 Data Center Building, 11 Great Oaks, San Jose CA 95119

B060-A 10th floor and G0106, 32nd floor, Mega i-Advantage, On Yip St., Chaiwan, Hong Kong

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PLDT US

Extending a Legacy of Excellence Choose From One of Our

Tailor-fit

Services

Global competition has become fiercely demanding. As business standards elevate, so do expectations of performance. Access to business information must be secure, cost-effective, and reliable to the millisecond. This is why we offer strategic data solutions, tailor-fit to your needs. Each service assures you of: •

Unmatched Philippine domestic coverage for resilient interconnection

•

Resilient international coverage via several cable network options

•

Geographic diversity from three cable landing stations

•

Global-standard service level commitments of best-in-class technology and infrastructure

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POINT-TO-POINT Connectivity: IPLC

EIPLC

PLDT US International Private Leased Circuit (IPLC) service is a dedicated point-to-point connectivity solution for enterprise customers. Speeds range from 64 Kbps to STM - 64 Mbps, assuring you of robust connectivity from minimum to high-traffic volume requirements. Our ring protection topology option also provides additional resiliency to client last-mile circuits.

PLDT US Ethernet International Private Leased Circuit (EIPLC) is a dedicated point-to-point Ethernet solution that specializes in highspeed connectivity. Comprised of Layer 2 network capabilities that extend Ethernet beyond the LAN, you are assured of transparency and control. Its maximum scalability allows you to incrementally grow bandwidth alongside business, with speeds ranging from 4 Mbps to 20 Mbps (in increments of 2 Mbps), 20 Mbps to 100 Mbps (in increments of 10 Mbps), and 100 to 1000 Mbps (in increments of 100 Mbps). EIPLC is also equipped with a ring protection topology option for additional resiliency.

If a robust connection is required, IPLC is the service for your needs.

Managed E/IPLC

Above all, your data will be passing through a Metro Ethernet Forum 9 and 14-Certified Ethernet Network and managed by our Ethernetcertified personnel, assuring you of global-class quality. If advanced speed and scalability are needed, EIPLC is the recommended solution.

What happens when destructive natural forces interrupt connectivity? We naturally find our way around it. PLDT US Managed E/IPLC is a premium service that enables your circuit to auto-switch from primary to secondary international cable systems. Typical IPLCs run through one cable system. If and when a cable cut occurs in the middle of the ocean, restorations may require two to three weeks. PLDT US Managed E/IPLC autoswitches almost instantaneously, offering maximum protection in cases of cable outages If full resiliency is paramount, Managed E/ IPLC is the solution-of-choice.

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ANY-TO-ANY International IP-VPN

Connectivity:

PLDT US International IP Virtual Private Network (IP-VPN) offers real-time, end-to-end global network and transport services, ensuring service objectives are met while enabling scarce IT resources to focus on core business. Through a strategic partnership with Level 3, PLDT currently connects nearly 700 cities in more than 60 countries on 6 continents. IP-VPN is the network of choice for a fully managed Converged IP solution where data, voice, video,

and multimedia applications are supported over a single IP-based platform. This naturally gives you more network control while lowering total cost of ownership. Enhanced SLAs and robust diagnostic tools give you endto-end network visibility to your premise while simplifying network monitoring. Standard features include:

• 6 classes of service If you’re looking for international convergence and flexible connectivity, IP-VPN is the solution for your requirements.

• Premises-to-Premises SLA coverage & statistics • Real-time performance visibility • Monthly SLA CoS reports

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Our Service PLDT US Advantage:

Leveraging on synergies with the PLDT Group, PLDT US offers you two unique value propositions for IPLCs and Ethernet IPLCs that other providers to the Philippines cannot match. Greater Value Last-Mile Redundancy:

We can offer redundant last-mile options at better value rates and with greater operational synergy with the back-up provider, thanks to our affiliation and strategic partnerships with three of the country’s other top service providers.

Integrated After-Sales:

We control a larger portion of the international circuit from the US to the Philippines than any international carrier, through our wholly-owned facilities as well as our integrated after-sales systems and processes between countries, enabling a more complete operational view of the circuit and faster response times.

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Home Court Advantage:

PLDT Domestic

Services

Domestic Data

Conferencing

• • • • •

• • • • •

Private Leased Circuits Frame Relay IP-VPN Metro Ethernet Managed CPE Services (SNAP)

Audio Conferencing Video Conferencing Web Conferencing Telepresence Contact Center Solutions

Broadband

Data Center

• • •

• • • •

Premium Internet (I-Gate) Business DSL (BizDSL) Enterprise Wireless Broadband (WeRoam)

Telephony • • • • • • • •

Direct Line Trunkline DID/DOD ISDN SIP Trunk IP Centrex (BossCentral) Unified Communications Contact Center Solutions

Collocation (Manila, Cebu, & Subic) Business Continuity / Disaster Recovery Hosting Services Managed IT Services

Cloud • •

Infrastructure-as-a-Service Software-as-a-Service

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Global Network Map

Canada

to U.S.

Norden Goonhilly

Oostende

UNITED KINGDOM

Portland Hillsboro

Penmarc’h

Korea

Harbour Pointe,

Washington Bandon

Japan

Marseille

bra

Santa Clara

ara

Tetouan

Kit

A

Chania

Marmaris

Mazara

Emi

Keoje

Yeroskipos

San Luis Obispo

Tokyo Toyohashi

Pusan

Sh

China

im

Shanghai

Grover Beach, California

Maruyama

Morro Bay

a

Chongming

Chikura

Annaba Bizerte

USA

Manchester

aib

jig au ra

Ses

im

ki

Palermo

San Jose Los Angeles

Zafarana Alexandria Abu Talat Suez

Karachi

Al Fujairah

Okinawa

Toucheng

HONG KONG

Masqat Cox’s Bazar

Macau

Shantou

Tanshui

Taiwan

nta

Makaha Point, Hawaii

u

Saudi Arabia

La

Jeddah

Fangshan

UAE

India Danang Mumbai

Pyapon

Hawaii

Batangas Tanguisson

Djibouti

Colombo

Penang

Malaysia

Satun

Mt. Lavinia

Sihanoukville

Cochin

Chennai

Thailand

PHILIPPINES

Vietnam

Guam

Brunei Mersing

Tungku

Kuantan Global Switch

Melaka

Katong

SINGAPORE

Tuas Jakarta

Indonesia

Australia Sydney

Perth

U.S. Points of Presence

Manned Global Points of Presence (Hong Kong, Singapore, and Philippines) Virtual Global Points of Presence (United Kingdom)

AAG

TIC + TGN Eurasia

ASE

APCN2

PC1

China - U.S.

EAC

i2i + SMW4

TGN - Pacific

SMW3

Japan - U.S.

Unity

Global Partner Points of Presence

Partner Points of Presence

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Trans-Pacific Network Map

Canada

Hillsboro

Korea

Ki ta

ki

San Jose

San Luis Obispo

Toyohashi

Grover Beach, California

Los Angeles

or

ro

Ba

y

Maruyama

Okinawa

Lantau

Tanshui Shantou

Taiwan

Makaha Point, Hawaii

Thailand

Batangas Tanguisson

Vietnam Kuantan

Malaysia

Emi Tokyo

USA

M

HONG KONG

Shima

Chongming

Chikura

China

Santa Clara

Manchester

ib a

jig

A

ra

ra au

Bandon

Japan

Pusan

Portland

shington

nte, Wa Harbour Poi

Brunei

Guam

Hawaii

PHILIPPINES

Katong

SINGAPORE Indonesia

U.S. Points of Presence

Australia

Manned Global Points of Presence (Hong Kong, Singapore, and Philippines)

AAG

TGN - Pacific

APCN2

Japan - U.S.

PC1

China - U.S.

Unity

ASE

EAC

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Worldwide Alliances:

PLDT’s International

Partners Chunghwa Telecom Co., Ltd.

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+1 (213) 623 1150 www. pldtglobal .com/us salesteam@ pldtus.com

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