Your Board Your Vote 2015 CMSA Board of Directors Election

Vote online Feb. 16 - March 15, 2015 at http://CMSA-vote.org/

The leading membership association providing professional collaboration across the health care continuum. Case Management Society of America | 6301 Ranch Drive | Little Rock, AR 72223 T 501.225.2229 F 501.221.9068 E [email protected] | W www.cmsa.org

2015 CMSA Board Election YOUR CANDIDATES: President-Elect Jose Alejandro........................................................................................................................................................ 3 Mary McLaughlin Davis....................................................................................................................................... 5 Secretary Ellen Fink-Samnick ............................................................................................................................................... 7 Rebecca Perez......................................................................................................................................................... 9 Director: Deborah Gutteridge............................................................................................................................................11 Patricia Heinzman................................................................................................................................................13 Derenda Lovelace................................................................................................................................................15 Laura Ostrowsky...................................................................................................................................................17

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2015 – 2016 President-Elect Candidate 1 of 2

JOSE ALEJANDRO, PH.D., RN-BC, MBA, CCM, FACHE, FAAN

Employer: Hometown: Local Chapter: Email:

Crescent Medical Center: Director of Case Management; El Centro College: Professor & First Level Coordinator; Army Nurse Corp, Army Reserves, 5501st Combat Support Hosp, Ft Sam Houston: Major(P) Irving, TX Dallas / Ft. Worth, TX; and New England [email protected]

EXPERIENCE

Dr. Alejandro is a certified case manager (CCM) and board certified (BC) in case management. Dr. Alejandro case management experience includes academic medical centers, long-term acute care hospitals, insurance companies and third party administrators. Jose has served as CMSA Treasurer (2010-2014) and CMSA’s Chair Chapter Presidents Council (2009-2010, The Joint Commission Nursing Advisory Council and American Red Cross National Nursing Council and remains the only nurse case manager to serve on the American Medical Association Commission to End Healthcare Disparities. Dr. Alejandro is a past president of the National Association of Hispanic Nurses.

Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN, is the Director of Case Management at Crescent Medical Center and Level One Coordinator/ Professor at El Centro College. Dr. Alejandro is also a hospital executive consultant with a focus on organizational redesign and care coordination, nationally and internationally. Jose was recently inducted as a Fellow in the American Academy of Nursing and continues to be a Fellow in the American College of Healthcare Executives.

HONORS & AWARDS • • • • • • • • • •

American Academy of Nursing Fellow DFWCMSA Case Manager of the Year U.S. Army Reserves, Seagoville, TX Army Commendation Medal (Reserves) Texas Nurses Association, House of Delegates“Emerging Leader” Senior Leadership Academy Outstanding Graduate National Student Nurses Association Regional Nursing Faculty Fellowship Avidyn Health/Fiserv Health Glass Award Winner, “Best Company Performance” U.S. Army, Fort Bragg, NC, Army Comendation Medal (Active) U.S. Army, Fort Sam Houston, TX, Army Achievement Medal (Active) University of Dallas Outstanding Graduate

PROFESSIONAL MEMBERSHIPS

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Case Management Society of America (CMSA) Dallas/Fort Worth Chapter of the Case Management Society of America (DFWCMSA) Case Management Society of New England (CMSNE) American Academy of Nursing (AAN American Assembly of Men in Nursing American Organization of Nurse Executives National Forum for Latino Healthcare Executives (NFLHE) American College of Healthcare Executives (ACHE) National League for Nursing (NLN) Sigma Theta Tau International Honor Society of Nursing (STTI) American Nurses Association (ANA National Association of Hispanic Nurses (NAHN)

LEADERSHIP POSITIONS •

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DFWCMSA Past President (2009-2010, 2008-2009); President-Elect (2007-2008); Board of Directors (20062007) CMSA National Treasurer (2011-2014, 2010-2011); Board of Directors (2009-2010) NAHN Dallas Chapter President (2008-2010); Treasurer (2006-2008) NAHN National President (2012-2014); President-Elect (2010-2012); Chair of Annual NAHN Nursing Conference (2010-2012); Vice President (2006-2008) Texas Nurses Association (TNA), District 4 Vice President (2006-2008); Board of Directors (2004-2006); Nominations Committee (2002-2005) National Forum for Latino Healthcare Executives Board Member (2015-2017) MinorityNurse.com Editorial Board (2012-Present) National Coalition of Ethnic Minority Nursing Association Board Member (2010-Present) Texas Nursing Voice Publication Editorial Board Member (2008-Present) Nurse’s Lounge Publication Editorial Board Member (2007-Present) Center for Hispanic Studies and Health, UT Arlington Advisory Board Associate (2006-Present)

JOSE ALEJANDRO Campaign Statement My national experience includes serving as President (2012-2014) of the National Association of Hispanic Nurses. I led the efforts in which the organization’s transformation saw membership growth, over $600,000 in scholarships and close to $2 million in grants. My contributions to professional associations and case management were recently recognized by my induction as a Fellow of the American Academy of Nursing.

CMSA continues to be the leading organization in case management/care coordination because of its membership and the services they provide to patients throughout the healthcare continuum. I have faithfully served for five years on the CMSA national board of directors; 2009-2010 – Chair, Chapter Presidents Council and 2010-2014 Treasurer. My service to the board included leading the subcommittee, which was charged with redesigning the years assigned to each board of directors’ position; the creation of finance-audit committee; working with the association management team in establishing the budget on a yearly basis; approval of all expenditures above policy amounts and advising the board of directors on financial matters.

If elected as CMSA president, my goals include: 1. 2. 3. 4.

Increasing membership; Increasing revenue and cash reserves; Improving the visibility of the organization; Appointing members to represent CMSA throughout healthcare; and 5. Partnering with other organizations to improve the patient experience within healthcare.

Case managers, from all educational levels and healthcare fields, are the essential key stakeholder for improving the patient experience and preserving limited resources. CMSA must have a seat at the table in all discussions surrounding case management/care coordination.

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2015-2016 President-Elect Candidate 2 of 2

MARY MCLAUGHLIN DAVIS, DNP, MSN, APRN, ACNS-BC, CCM

Employer: Lakewood Hospital Cleveland Clinic; Director of Care Mgmt Hometown: Bay Village, OH Local Chapter: Cleveland, OH Email: [email protected]

EXPERIENCE

She also serves on the board of The Welcome House Home Health Agency in Cleveland, Ohio. Mary is a national speaker on case management and care transition issues.

A Clinical Nurse Specialist, Dr. McLaughlin Davis is the Director of Case Management for a Cleveland Clinic System Hospital and a Certified Case Manager. She is a member of the Association of Rehabilitation Nurses, a board member of the Cleveland CMSA chapter, and the secretary of the national board of directors for the Case Management Society of America.

HONORS & AWARDS

PROFESSIONAL MEMBERSHIPS

LEADERSHIP POSITIONS

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• Case Managemen Society of America (CMSA)

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CMSA Cleveland Chapter Public Policy Chair

• Cleveland Chapter of CMSA

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CMSA National Secretary (2013-2015); Public Policy Committee

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Case Management Foundation Board of Directors

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Welcome House Inc. Westlake Ohio Board of Directors

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Hospice of Western Reserve Advisory Board

Life Time Achievement for Case Management in the Cleveland Clinic Health System (2013)

• Case Management Foundation • American Association of Rehabilitation Nurses • American Heart Association (AHA) • Hospice of Western Reserve • Welcome House Inc. Westlake Ohio

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MARY MCLAUGHLIN DAVIS Campaign Statement

It is an honor to run for President Elect of the Case Management Society of America. I have held the Commission for Case Management Certification since 1992 and my career in case management encompasses physical rehabilitation, managed care, outpatient case management and, Director of Care Management for hospitals within the Cleveland Clinic Health System. It is my privilege to serve as the Secretary of CMSA, I am a member of the board for the Cleveland Chapter of CMSA, and I was on the CMSA Public Policy Committee and currently serve on the CMSA Foundation Board of Directors.

tion health and patient activation. Through this I recognize the importance of CMSA membership to our community. Our organization is leading case managers with programs that teach the Standards of Practice and high level case management integration that will impact our clients, the insurance industry, and health care systems. It is my desire to advance the practice of case management for CMSA members because of the profound impact case managers make for their clients. I believe my experience, education, and appreciation for the contribution of case managers provides me the tools necessary to fulfill the position of President Elect for the Case Management Society of America.

I am a member of the Welcome House Board of Directors, a community based assistive housing and home care agency, and I am an adjunct faculty member for the nursing graduate program at Ursuline College. My certification as a clinical nurse specialist and doctoral prepared nurse enhance my case management role. National Public Health Policy is a passion and I will continue to remain involved with our legislators on Capitol Hill advancing case management policy development and execution. My current area of study and practice is popula-

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2015 – 2017 Secretary Candidate 1 of 2

ELLEN FINK-SAMNICK, MSW, ACSW, LCSW, CCM, CRP

Employer: EFS Supervision Strategies, LLC; Principal/Business Owner Hometown: Burke, VA Local Chapter: Washington, DC Email: [email protected]

EXPERIENCE Ellen Fink-Samnick empowers health care’s transdisciplinary workforce thru professional speaking, mentoring & consultation.

rial Board Member for Professional Case Management, Lead Clinical Supervision Trainer for The National Association of Social Workers (NASW) of Virginia, Clinical Social Work Supervisor and Professional Mentor to the Case Management Community. Ellen has served as an exam item writer for both the Association of Social Work Boards and Commission for Case Manager Certification (CCMC), and a contributor to the Case Management Society of America’s (CMSA) Career and Knowledge PathwaysSM.

Known and respected as, ‘The Ethical Compass of Case Management’, Ellen is a popular presenter and esteemed author with many publications across diverse media. An industry expert for over 30 years, she has received global recognition for her innovative practice models including the Professional Resilience Paradigm©, E-Tech Ethics© and COLLABORATE® with Teresa Treiger.

Ellen is an Ethics Category Honorable Mention for the Dorland Health People Awards, recipient of the Master Teacher Award for George Mason University’s College of Health & Human Services and Case Manager of the Year for the Case Management Society of the National Capital Area (CMSNCA). She has served in a variety of leadership roles amid the industry’s professional associations including two time President of CMSNCA, Commissioner and Secretary for CCMC, plus Chair of their Ethics & Professional Conduct Committee. Ellen is a vibrant and revered professional voice.

Ellen’s passion is evident across her varied industry roles. She currently serves as Adjunct Faculty for George Mason University’s College of Health & Human Services, Director of Social Work Education for Athena Forum, LinkedIn Moderator for Ellen’s Ethical LensTM, Edito-

HONORS & AWARDS

PROFESSIONAL MEMBERSHIPS

LEADERSHIP POSITIONS

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Dorland Health People Awards: Honorable Mention (2011)

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Case Management Society of America (CMSA)

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George Mason University College of Health & Human Services Master Teaching Award Recipient (2011); Department Nominee (2010)

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Case Management Society of the National Capital Area (CMSNCA)

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Cambridge Who’s Who

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Cambridge Who’s Who Professional of • the Year (2010)

National Association of Social Workers of Virginia (NASWVA)

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Case Management Society of the National Capital Area (CMSNCA) Distinguished Case Manager of the Year (2002)

National Association of Social Workers (NASW)

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Case Management Society of the National Capital Area (CMSNCA) President (20032004, 1997-1998); Vice-President (2002-2003, 1996-1997); Governance Chair (2012-2013); Bylaws and Standards Committee (2001-2002); Government Affairs (1996-1998) CMSA National Nominations Committee (2011-2012); Multi-State Licensure Task Force (2011-2012); Government Affairs Committee (1997-1998) Commission for Case Manager Certification (CCMC) Commissioner (2008-2011); Treasurer (2010-2011); Secretary (2009-2010); Finance & Audit Committee Chair (2010-2011); Ethics & Professional Conduct Committee Chair (20092010) National Association of Social Workers of Virginia (NASWVA) Secretary (2008-2009); Board of Directors (2004-2007); Reinvestment Task Force (2007-2009); Legislative Committee Chair (2005-2008) Lippincott Williams and Wilkins Editorial Advisory Board Professional Case Management Journal (2008-Present) Mosby/Elsevier Health Editorial/Advisory Board, The Case Manager Journal (2005-2007)

ELLEN FINK-SAMNICK

Campaign Statement

My name is Ellen Fink-Samnick and it is my desire to serve as your Secretary on CMSA’s Board of Directors. The health care industry is experiencing profound growth. Each day brings innovative technologies, new care delivery and reimbursement models, plus diverse populations warranting intervention. Case management is well positioned to facilitate interprofessional care coordination that is quality driven and patient-centered. Yet, as I monitor the developing trends, I am increasingly concerned about the proficiency and sustainability of case management’s transdisciplinary workforce moving forward. The industry’s robust opportunities are a profound reminder of those vital issues yet to be reconciled for case management to evolve: •

Transition from advanced practice to official profession

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Development and consistent implementation of formal education across disciplines, at the baccalaureate, masters’ and doctoral levels

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Greater attention to the ethical and legal parameters of practice

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Title protection

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State and federal legislation that syncs with practice reality (e.g. licensure portability for interstate practice, expanded reimbursement)

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Employer commitment to workforce development and sustainability through established performance measures and career ladders

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Coordinated efforts by stakeholders to influence legislators and with public policy initiatives

My involvement in professional associations and credentialing organizations has provided me unique opportunities to work on these vital issues influencing case management. I bring knowledge, expertise, and commitment to our industry. Allow me to share my passion for the quality, credentialing, and leveraging of professional case management. Permit me to devote my time and energies toward the advancement of our practice. Let me share my diligence and strong voice with CMSA’s Board. I respectfully ask for your support, and your vote.

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2015 – 2017 Secretary Candidate 2 of 2

REBECCA PEREZ, RN, BSN, CCM

Employer: Centene Corporation; Manager, Medical Mgmt Operations Hometown: High Ridge, MO Local Chapter: St. Louis, MO & Kansas City, MO Email: [email protected]

EXPERIENCE

The Integrated Case Management Manual, contributor to CMSA’s Career and Knowledge Pathway, Case Management Adherence Guideline 2012, and author of multiple articles for professional journals.

Currently employed at Centene Corporation as Manager of Medical Management-Operations focusing on case management processes and training. She has served as a Director on the CMSA Board of Directors; recently served on the Case Management Foundation board, is a CMAG trainer and Integrated Case Management Primary Trainer.

She has presented to numerous organizations and CMSA chapters on various case management topics. She received the CMSA National Case Manager of the Year award in June of 2013 and Case Manager of the Year award at her local chapter in St. Louis, MO in October 2013. Becky has 16 years of acute care experience and over 20 years case management experience.

She is a co-author of the CMAG Depression Chapter,

HONORS/AWARDS • •

CMSA National Case Manager of the Year (2013)

PROFESSIONAL MEMBERSHIPS •

• Case Management Society of St. Louis Case Manager of the Year (2013, 2003) •

Case Management Society of America (CMSA)

LEADERSHIP POSITIONS •

The Case Management Society of St. Louis Kansas City Chapter of CMSA •

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Case Management Foundation Board of Directors (2013-2015) CMSA National CMAG Committee; Member-At-Large (2009-2010); Integrated Case Management Program Chair (2008-Present); Chapter President’s Council Chair (2003-2004); Case Management Society of St. Louis Executive Director (2006-2007); President (2003-2006); PresidentElect (2000-2003) DMAA/CCA-CMSA Task Force for Active Care Pathway Cong. Russ Carnahan Healthcare Task Force

REBECCA PEREZ

Campaign Statement

Being a case manager and a member of CMSA has brought me significant growth personally and professionally. I believe that case management is the most integral piece in the health care puzzle. Our involvement in care coordination has been proven to significantly impact the quality of services received and outcomes achieved by our patients. CMSA has been so fortunate in its leadership. Each Board of Directors under the president’s guidance has continued to move our organization forward through the development of numerous initiatives that not only help us to better serve our patients but have brought us recognition so that we are no longer, as quoted by Nancy Skinner, ‘the best kept secret.’

It would be my honor and privilege to serve on the Board of Directors to continue the efforts of current and past leaders. It is also my hope to make our work better known and understood by physicians so that a more collaborative relationship will result. Gaining recognition and acceptance by our physicians will significantly contribute to the improved health and well-being of those we serve. My past experience serving as a Director and working on projects such as Integrated Case Management have prepared me to continue to effectively serve and bring more value to you the members.

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2015 – 2018 DIRECTOR Candidate 1 of 4

DEBORAH GUTTERIDGE, MS, CBIST

Employer: NeuroRestorative; Clinical Evaluator/Case Manager Hometown: Kansas City, MO Local Chapter: Kansas City, MO Email: [email protected]

EXPERIENCE

Ms. Gutteridge currently functions in the capacity of Case Manager/ Clinical Evaluator for NeuroRestorative, a national organization providing multiple levels of post-acute supports and services for persons with Acquired Brain Injury. Ms. Gutteridge possesses a Master’s of Science Degree in Counseling Psychology and is a Certified Brain Injury Specialist Trainer.

HONORS/AWARDS •

CMSA National Award of Service Excellence (2014)

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CMSA-KC Chapter “Making A Difference Award” (2007)

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Helping Hand of Goodwill Industries “Outstanding Service Award” (1994)

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National Rehabilitation Association Western MO Valley Chapter “Outstanding Service Award” (1993)

She is currently serving as Vice President of the Board of Directors of the Brain Injury Association of Kansas and Greater Kansas City. She is also serving as a 2-year Director for the CMSA-KC Chapter, and has previously held several other board positions at both the local and national levels of CMSA. She was CMSA’s 2014 recipient of the Award of Service Excellence, and is a Master Trainer for CMSA’s Integrated Case Management Program. She has worked in the field of brain injury for over 28 years. She is in her 16th year of service with NeuroRestorative, and is a regular presenter for both local and national venues.

PROFESSIONAL MEMBERSHIPS •

Case Management Society of America (CMSA)

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Kansas City Chapter of CMSA

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Brain Injury Association of KS & Greater Kansas City

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National Rehabilitation Association

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Missouri Rehabilitation Association

LEADERSHIP POSITIONS •

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CMSA National Chapter President’s Council Chair (2003-2004); Conference Newcomers Session Leader (2004-2006); Executive Committee (2006-2007); Vice President (2006-2007); CMAG Business Unit (2006-2007); Industry Council Chair (2007-2008); Public Policy Committee (2009-2011); Nominations Committee (2010-2011); Conference Planning Committee (2011-Present); Integrated Case Management Trainer (2008-Present) Kansas City Chapter of CMSA Director (2015-2016); Executive Director; President; Vice President; Secretary; Director; Work Comp Communities of Practice Chair; Public Policy Committee; Conference Planning Committee; Media Committee National Rehabilitation Associaion President; Vice President; Secretary; Treasurer; Ways and Means Chair

DEBORAH GUTTERIDGE

Campaign Statement

My name is Deborah Gutteridge, and it is with great honor and respect for each of my fellow case managers that I am asking for your support in my bid for the National CMSA Board of Directors. I am proud to have been in the field of case management for the past 28 years. I possess a Master’s of Science Degree in Counseling Psychology, and I am an “in-the-trenches” case manager with daily contact in addressing and advocating for the needs of the persons we serve. I believe the diversity of our practice settings, educational experience, and expertise that make up our organization serve as a catalyst to propel CMSA into the role of the most knowledgeable and respected professional entity assisting patients as they transition through the multiple stages of the healthcare process. I am proud to have been able to serve on our national board in the past as CPC Representative and Vice President. I am hopeful to have the opportunity to serve as Director to bring experience,

creativity, and forward thinking to the position. I have met many of you through my work as a trainer for CMSA’s Integrated Case Management Program as well as at our annual conference in June, where I was most recently honored as CMSA’s Award of Service Excellence recipient. I understand the struggles many of our local chapters face in today’s economy and I celebrate the outstanding accomplishments you continue to achieve in spite of those challenges. I would greatly appreciate your support in my quest for the office of Director for CMSA. It is my goal to not only further the mission of CMSA, but to assist in bringing even greater transparency to the organization through heightened communication efforts between the National BOD and Local Chapters, so that ALL members are included, heard, and afforded the opportunity to serve their professional organization.

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2015 – 2018 DIRECTOR Candidate 2 of 4

PATRICIA HEINZMAN, BSN, RN-BC, CCM

Employer: Presbyterian Healthcare Services; Transition Case Mgr Hometown: Albuquerque, NM Local Chapter: Albuquerque, NM Email: [email protected]

EXPERIENCE

zation Management Department at Presbyterian Health Plan a division of Presbyterian Healthcare Services, an integrated healthcare delivery system. She graduated with a Bachelor’s of Science in Nursing from the University of Northern Colorado and celebrated 35 years in nursing in June of 2014. Her clinical experience includes emergency department nursing, critical care, orthopedics, practice management, research, nursing management, case management, disease management and project management.

Patricia Heinzman has been a member of CMSA for over fourteen years in the Albuquerque and Kansas City Chapters and has held a variety of positions. Patricia has held numerous positions within CMSA at the board and committee level. She is the immediate Past President of the New Mexico Rio Grande Chapter of CMSA and is the Chapter Presidents Representative to National CMSA Board. In January 2015 she was elected as the Vice Chair of the American Nurses Credentialing Center Case Management Content Expert Panel. Patricia is employed as the Transition Nurse Case Manager in the Utili-

HONORS/AWARDS •

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Presbyterian Health Services Pride Award - Adult Medicine Outpatient CM (2013)

PROFESSIONAL MEMBERSHIPS •

Case Management Society of America (CMSA)

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NM Rio Grande Chapter of CMSA

New Mexico Nursing Excellence • Award for Excellence in Case Management (2012) • Presbyteryian Health Services Caught in the Act - Service Award (2009, 2011) • Providence Medical Center Core Value Award for Excellence (2005); Culture of Loving Care Award (2005) CNA Focus Bronze Award (2003, 2002, • 2001); Silver Award (2003) Frito Lay National Service Partner Award for Claims Services (1999)

Patricia is dedicated to the practice of case management, mentoring and providing education to case managers in all venues. As we are asked to do more with less, she believes that case managers are the leaders of this movement.

Kansas City Chapter of CMSA American Nurses Credentialing Center American Association of Managed Care Nurses New Mexico Center for Excellence in Nursing

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New Mexico Nurses Association

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University of Northern Colorado School of Nursing Alumni Association

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LEADERSHIP POSITIONS • CMSA New Mexico Rio Grande Chapter Past President (2014-2015); Chapter President (2011-2014); Annual Conference Chair (2011-Present); Program Committee Chair (2015-Present); Board of Directors (2010-2015) • CMSA Kansas City Chapter Secretary (2004-2005) • American Nurses Credentialing Center RN Case Manager Content Expert Panel Vice Chair (2015); RN Case Manager Abstract Review Task Force (2013-Present); RN Case Manager Role Delineation Panel (2010) • Presbyterian Medical Group PICS PMG Case Management Liaison to PMG Geri Pyschiatric Clinic; PICS PMG Case Management Liaison to PHS HHC Palliative Care Program • Presbyterian Health Plan Diabetes Steering Committee Chair; Certified Diabetes Educator Committee Chair; Health Solutions Committee Chair; Medication Management Therapy Committee; Presbyterian Health Plan/Presbyterian Medical Group Collaboration Chair • Kindred Hospital Albuqurque Utilization Management Committee Co-Chair • CNA Insurance Company Kansas City High Performance Safety Team; Emergency Management Team

PATRICIA HEINZMAN

Campaign Statement

Allow me to introduce myself, I am Patricia Heinzman and I am running for a Director Position on the CMSA National Board. I will complete my first year on the Board as the CPC Representative in June, this board experience has exposed me to a new facet of case management and non-profit management. Having worked alongside the talented members of the Board and CMI staff, I have gained new skills and experience has given me a renewed sense of the practice of case management. I would like to build on this foundation and use the momentum to serve the CMSA membership in the practice of our profession. This is an exciting time for case managers across the country and the world, as the delivery of healthcare changes on a daily basis. As we are

asked to do more with less, I believe the case managers are the leaders of this movement. If elected as Director, I will work side by side with the new CPC Representative to address the concerns and needs of chapter leadership and members. I believe communication is a key component of leadership and mentoring. To that goal I will offer to every chapter and every member, the opportunity to communicate with me directly through a monthly conference call, email and personal one on one time. I am dedicated to the practice of case management and I want to be your voice to the national CMSA Board.

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2015 – 2018 Director Candidate 3 of 4

DERENDA LOVELACE, MSN, RN-BS, CM

Employer: Hunter Holmes McGuire VAMC; Transitional Care RN Hometown: Chesterfield, VA Local Chapter: Richmond, VA Email: [email protected]

EXPERIENCE

Derenda Lovelace has been a Registered Nurse for over 36 years and a Case Manager for 21 years. She has a BSN from the University of Virginia (1978) and MSN from University of Alabama (2008)in Nursing Case Management of Rural Populations.

She has worked in a variety of hospital and community health settings. For the past 21 years, she has worked as a case manager for the Federal government in the Department of Defense (DoD) as well as the Veterans Administration (VA) health care systems serving Tricare beneficiaries and Veterans. From 2007-2010, she served as the chair for the Military/VA CM Conference Planning Committee. After serving three years at the executive level of DoD as the Defense Health Agency Case Management Nurse Consultant (Jan 2011- Mar 2014), she has returned to direct patient care and is an RN case manager at Hunter Holmes McGuire VA Medical Center in the Home Based Primary Care Transitional Care Program.

She is an ANCC Certified Case Manager (since 2005) and a CMSA member since 2004 and is active in the Central Virginia Chapter (has served as Past President, Vice President and Board member) as well as serving on National CMSA Committees (Awards and Conference Planning). She has been a presenter at both the local and National CMSA levels and in 2010, received the National CMSA Award of Service Excellence.

HONORS/AWARDS • • •

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Achievement Medal for Civilian Service (1998, 2001) Commander’s Award for Civilian Service (2006, 2009) CMSA National Award of Service Excellence (2010) University of Alabama Capstone Nursing School Innovation in Nursing Practice Award (2008) Kenner Army Health Clinic Nurse of the Year (2008); Employee of the Month (2007) Time Off Performance Award (2012, 2007, 2005, 2006, 2004) Time Off Award (2007, 2004, 2001, 1998, 1995, 1994) 20-Year Government Civilian Service Certificate and Pin (2013) 15-Year Government Civilian Service Certificate and Pin (2008)

PROFESSIONAL MEMBERSHIPS

• Case Management Society of America (CMSA) • Central Virginia Chapter of CMSA

LEADERSHIP POSITIONS

• CMSA Central Virginia President; Vice President/Program Chairman; Member at Large; Nominating Committee Chairman (2010)

• University of Alabama, Tascaloosa Honor Society of Nursing, Sigma Theta Tau Inter- • CMSA National Military Committee; Awards Committee (2010, 2012, 2013); national, Epsilon Omega Chapter Conference Program Planning Committee (2012, 2013) • DOD/VA Case Management Conference Planning Committee Chair (2007-2010); Member (2005-2013) • VA Enterprise Ratio Case Management Caseload Committee (2010)

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DERENDA LOVELACE Hello CMSA members. I am Derenda Lovelace, an ANCC certified case manager with an advance practice degree in Nursing Case Management (CM). I have been an RN for over 36 years and have spent the past 21 years blazing a CM trail in the Department of Defense (DoD) and Veterans Administration (VA) health care systems serving TRICARE beneficiaries and Veterans. I am very excited for this opportunity to be on the ballot for National CMSA Board Director. I am a published author, innovative award winner, experienced speaker, active CMSA chapter Leader and National CMSA committee member with executive level and frontline CM experience. I am running for CMSA Board because I would like to share my CM expertise, knowledge, leadership abilities and passion with National CMSA.

In March 2014, fueled by a desire to directly impact patient lives and well-being, I voluntarily returned to full-time frontline CM which not only places me back in the direct patient care arena, but also affords me the opportunity to dedicate time and my CM expertise to the National CMSA Board of Directors. I come highly equipped, executively mature, incredibly devoted and definitely ready to serve as a National CMSA Board director. I know I can easily transfer my executive leadership skills and other diverse experiences to benefit the National Executive Board and CMSA members. I would appreciate your vote and the opportunity to continue blazing CM trails. Thanks so much for your time!

My goals for CM are to grow and develop a pipeline of well-trained, highly competent case managers and to support and improve formal award programs to recognize, incentivize, and reward case managers for their outstanding contribution to health care.

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2015 – 2018 Director Candidate 4 of 4

LAURA OSTROWSKY, RN, CCM, MUP

Employer: Memorial Sloan Kettering Cancer Center; Director of Case Mgmt Hometown: Pelham, NY Local Chapter: New York, NY Email: [email protected] EXPERIENCE

Laura Ostrowsky, RN, CCM, MUP, is currently the Director of Case Management at Memorial Sloan-Kettering Cancer Center (MSKCC) and the 2012 CMSA Case Manager of the Year. Her program has been nominated by Case in Point for excellence in Utilization Management, Discharge Planning and Transitions in Care. She created a patient advocacy program to assist patients in obtaining access to specialty care despite network restrictions. The program has been featured in articles in Advance for Nursing, The Wall Street Journal, Case in Point, and Case Management Monthly.

ter since 2011, initially as treasurer. Since the fall of 2011 Laura has been chair of the chapter’s education committee. The chapter received the Chapter Excellence in Educational Programming award in 2013. Laura has over 30 years of health care experience, including time as a staff nurse, QA Coordinator, Director of UR and QA, followed by directorships in CM at New York Presbyterian (NYP) and currently Memorial Sloan-Kettering Cancer Center. She also spent 3 years in information services at the NYP Network overseeing the selection, acquisition and implementation of an integrated hospital information application for UR, QA, Credentialing and Risk Management at 5 network hospitals. Laura has published articles on Case Management in CMSA Today, Professional Case Management, The Patient Flow Journal and Case in Point. She has presented locally and nationally and In 2014 she was a presenter at several national conferences including the Patient Advocate Institute, Central Logic’s Patient Flow Summit and the Health Plan and Hospital Collaboration Congress.

Laura holds a master’s degree in Urban Planning (MUP) with a concentration in Health Planning and Policy, has been a CMSA member since 2005, and has served on the Board of Directors of the NYC Chap-

HONORS/AWARDS

PROFESSIONAL MEMBERSHIPS

LEADERSHIP POSITIONS

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Case Management Society of America

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CMSA NYC

Case in Point Platinum Awards Finalist - Discharge Planning (2010); Utilization Management (2011); Transition of Care

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Dorland Health Patient Advocate Awards - Hospital Patient Advocate Medium Hospital (2011)

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CMSA National Case Manager of the Year (2012)

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CMSA Award for Excellence in Chapter Education (2013)

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CMSA NYC Board of Directors (2011-Present); Treasurer (2011); Chair of Education Committee (2011-Present)

LAURA OSTROWSKY

Campaign Statement

As Director of CM at Memorial Sloan-Kettering, I have created an award winning case management program which has been ahead of the curve in the areas of transition planning, patient advocacy for access to specialty care and the application of utilization management principles to optimizing case management resources. I have grown the department from an inpatient only CM program in 1999 to one that provides support across the continuum with RN CMs in inpatient, outpatient and the ED, a successful denials and appeals program and a proactive program to assist patients with obtaining authorization for covered out of network care. I am a certified case manager, a CMSA member since 2005 and was the 2012 CMSA Case Manager of the Year. For the last 3 years I have served and continue to serve on the board of directors of the NYC Chapter. I hold a master’s in health planning and policy and am a voluntary guest lecturer to the School of Nursing at the College of New Rochelle where I present an overview of case management to the senior RN students and to the RNs in the RN to BSN program.

CMSA has been pivotal in my career. Case Management is rewarding work but Case Managers sometimes feel underappreciated, misunderstood and overlooked. That is why CMSA is so important. CMSA recognizes our work, provides national recognition for our profession and a platform for sharing knowledge and expertise. Local chapters and our national organization nurture and promote CM professional development. CMSA takes this a step further by publicizing our role nationally, defining us as a profession, educating not only the public but regulators and other healthcare professionals about our role in the delivery of quality, cost effective health care. I truly feel that it is important for me to support this organization to continue to expand on the work we do as advocates and influencers. I want to give back to CMSA by serving on the board and representing case managers on a national level.

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