Autumn 2013

World’s Most Expensive Wine Trusted to JF Hillebrand Changes to FDA registration New UK port Logistics Park

and

Business

CONTENT

World’s Most Expensive Wine Trusted to JF Hillebrand

Business • World’s Most Expensive Wine Trusted to JF Hillebrand • Increased consolidation services to Asia, Middle East and Canada • Enviro containers prove popular for airfreight shipments • Renfrew Logistics Depot shows steady growth

JF Hillebrand has recently completed the

transported under highly secure conditions,

delivery of one of the world’s most unique

and at a consistent temperature of between

and expensive bottles of wine from the UK to

10 to 15°c.

Dubai. 2 3 4 5

Spotlight

The Penfolds 2004 Block 42, enclosed in a unique glass Ampoule, is now on secure display in Dubai airport. Only 12 Ampoules have been produced, priced at $168,000 each. The Ampoule casing has no cork or stopper,

• New UK port and Logistics Park offers more opportunities for importers • Academy helps staff deliver better customer experience • French export co-ordinator boosts Scotland team • JF Hillebrand sponsors the Young Scot & World Whisky Awards

6 7 8 9

Information • IFO monthly average • Changes to Food & Drink Administration (FDA) Registration

with the wine fully sealed in a hand-blown

“Being entrusted with this precious and unique cargo highlights the expertise and versatility

open the wine, a specially trained member of

of our services,”

the Penfolds winemaking team will travel to

said Hugh Hamill, JF Hillebrand’s Operations

the Ampoule’s location anywhere in the world,

Manager who oversaw the process. “With

to open and decant the wine.

the experience and solutions to handle any

glass sculpture. When the owner decides to

situation, we are the go-to company when it 10 10

And Finally... • Visit to Isle of Islay 11 • Nairobi charity marathon 11 • Tour for Tommy cycle rid 12 • Billy’s 30th 12

Transporting the Ampoule required a unique

comes to beverages logistics, whether it’s a

and tailored logistics approach, so it was no

single case, a pallet, a container load or one

surprise that the process was trusted to the

simple, but extremely precious consignment

experts at JF Hillebrand.

such as the Penfolds Ampoule”.

Following collection from Treasury Wine’s UK warehouse in late February, the Ampoule (which, for safety, travels in a 470mm glass tube in a military style ‘pelican’ hard case) commenced its journey to Dubai via Heathrow Airport. JF Hillebrand ensured it was

02 SPRING 2013

Increased consolidation services to Asia, Middle East and Canada JF Hillebrand Scotland

from suppliers in the UK to delivery at final

has

destination in conjunction with our global

increased

the

number of sea freight

management and tracking system”

consolidation

services

Hugh says demand from our customers is

it offers from the UK to

also growing due to the portfolio of services JF

Asia, the Middle East and

Hillebrand offers:

Enviro containers prove popular for airfreight shipments

Canada. Operations Manager Hugh Hamill says: “As whisky volumes continue to grow, specifically within the Far East, Middle East and Canada, the demand for more scheduled consolidation services has increased. Our strategy of increased frequency, pricing and reliability using key shipping partners and focusing within specific individual needs has enhanced the overall customer experience. “Working closely with our global network and warehouse partners around the world, we are able to facilitate a complete end to end service for our customers, covering collection

• Movement guarantee and UK Customs procedures provision – ensuring goods are exported following strict HMRC protocols • Packing and re-labelling facilities for any special customer requirement • Insulation using JFH VinLiner product or

Temperature-controlled

individual pallet covers – ensuring protection

becoming

from humidity and temperature fluctuations as

sending wines and spirits by air, says Graeme

Each enviro container can hold about 60 cases

well as providing an extra layer of protection to

Strachan, Business Development Manager, JF

of wine and/or spirits and they are designed

goods whilst in transit

Hillebrand.

with especially wide doors for easy loading

more

popular

containers for

are

customers

• Cargo insurance – covering all risks whilst

containers require recharging after 72 hours, so are suitable for even the longest flights.

and unloading.

goods are in transit

“The growing use of enviro containers offers

• Report functionality and visibility using JFH

customers piece of mind in the knowledge

“Most of the wine and spirits which are

Axis management and tracking system.

that their temperature sensitive and/or high

shipped by air are either needed urgently and/

value shipments are being transported safely

or of higher value,” says Graeme. “This makes

and under the strict controls agreed prior

the use of temperature controlled containers

to despatch,” he explains. “This guarantees

especially important to ensure customers’

there is no impairment to the integrity of the

products arrive in premium condition.”

shipment at any point during the door to door journey through a build-up of condensation or variations in temperature.” Enviro containers, with a dry-ice based cooling system, are suitable for loading into all wide

“This guarantees there is no impairment to the integrity of the shipment”

body and most narrow body aircraft. The

Autumn 2013

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BUSINESS

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Autumn 2013

Spotlight

New UK port and Logistics Park offers more opportunities for importers Fewer than 30 miles from the centre of London, the new London Gateway is due to open later this year. Built by the Dubai-based international ports group DP World, the state of the art port terminal

Renfrew Logistics Depot shows steady growth Despite the reported difficult economic times,

Our in transit warehouse also acts as a receiving

the JF Hillebrand Logistics Depot located in

and distribution hub for import services.

Renfrew continues to show steady growth,

Incoming trailers and containers deliver mainly

particularly in its worldwide consolidation

wine and beer products which JF Hillebrand

services,

stores and distributes, with a full pick and pack

says

Logistics

Manager

Stuart

McCulloch.

service when required, to final destination.

“Overall, demand for Scotch whisky remains

Our logistics team can also provide such value

strong, helping increase our volumes of export

added services as fitting containers with the

traffic,” he explains. “Sales of whisky have fallen

specialist Hillebrand VinLiners which help

in some traditional European markets due to

protect the products against the effects of

current economic problems, but increased

thermal shock and humidity.

is designed to deliver new levels of efficiency and enhanced supply chain reliability. As part of the project, a huge logistics park is being built next to the port, with both dedicated and shared-user warehousing available. Earlier this month, leading retailer Marks & Spencer announced plans to build a major distribution centre at London Gateway. Alan Stewart, CFO, Marks & Spencer, said: “We will reduce the lead times between goods landing in the UK and getting into our stores.”

“The development of the largest logistics park in Europe adjacent to the port is a gamechanging opportunity for shippers to redesign logistics networks to support international trade in today’s dynamic markets.”

Peter Ward, London Gateway supply chain commercial manager says:

volume to markets such as Asia, the US and South America has helped to maintain export

A dedicated, experienced airfreight team

growth.”

organises shipments which are more urgent and/or more valuable. Renfrew is located just

JF Hillebrand is the leading logistics providers

two miles from Glasgow airport, so access to

to the Scotch whisky industry, offering a wide

international flights is quick and reliable.

variety of scheduled consolidation services both within the UK and to all main European and worldwide destinations. Our logistics team provides quick, safe and reliable direct consolidation services – by sea, air and road – from the HMRC-approved InTransit 30,000 sq ft logistics warehouse.

Autumn 2013

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SPOTLIGHT

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Autumn 2013

Academy helps staff deliver better customer experience

French export co-ordinator boosts Scotland team

The Hillebrand Academy is designed to assist staff from across the globe to expand their knowledge and skills so that Hillebrand continue to develop the quality of services we offer to our customers.

Claire Encrenaz has joined us as export co-ordinator, based in-house at one of our customers, Williams Grant & Sons Ltd. Claire, originally from Annecy, France, moved to Scotland last summer after spending five years in Geneva, Switzerland, working for leading global shipping line MSC. “I am very happy to be working within the whisky industry, which is so important to the Scottish economy,” Claire says. She will be specialising in exports of whisky to the French

An Academy was held in April and participants, from all levels and departments in the global company, spent a week in Barcelona, taking part in cross functional courses.

market, which can be a challenging task as the transit times are so short.

“It was really interesting and I have found it has helped me a lot in my dealings with customers,” says Rado Rompalski, Business Development Executive, JF Hillebrand Scotland Ltd.

“The quick journey sometimes means that there are lots of last minute arrangements to

Rado spent three days learning about enhanced sales techniques and sales process management

be made,” Claire explains. “For the importer in

as well as improving negotiation skills. Then, like everyone else, he was able to switch to finance

France it is really important to have a key point

or operations training in order to gain an overview of the functionality of other departments.

of contact and I make sure I am accessible to them. If an issue happens during transport to France, it is really easy for me to pick up the phone and solve the problem in an efficient manner.” Claire finds it interesting working within the Hillebrand team and learning more about the full Wm. Grant supply chain operation, especially after her experience working for a shipping line.

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SPOTLIGHT

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Autumn 2013

What’s new? JF Hillebrand sponsors awards for whisky industry and Young Scots

Axis goes mobile! JF Hillebrand’s free Axis app is now available for mobile devices. The Axis app can be downloaded for both Android and IOS (iPhone and iPad) devices, allowing you to keep track of your orders in Axis, even when you are out of

JF Hillebrand Scotland was once again delighted to be asked to sponsor a category at the World Whisky Awards in London. Managing Director James Bryson presented the World’s Best Blended Malt Award to Hombo Shuzo as manufacturers of the

IFO 380 monthly average excel graph

Mars Maltage 28 Years old.

JF Hillebrand IFO 380 Fuel Average 2012 v 2013

the office.



Once downloaded, you can use

Scot Awards again this year. The awards, which were launched

We were also one of the sponsors of The Sunday Mail Young

your regular Axis username and

in 2006, recognise and celebrate the outstanding achievements

password to access the features.

of Scotland’s young people.

Local

Account

This year, for the first time, the awards ceremony at the Armadillo

Business

with an array of stars attending the event including former

Twitter

Launched Graeme

Strachan,

Development Manager, and his team have recently launched a local Twitter account, to actively follow

Information

our

whisky

business

was televised on STV. The event was hosted by Clyde 1’s Romeo Britain’s Got Talent judge Alesha Dixon and charity campaigner Katie Piper. James Bryson MD “Whilst at Hillebrand we will continue to

customers.

embrace the sponsorship of beverage awards, it is after all in

The is aim is to increase the JF

contributions of young people within our society and therefore

Hillebrand profile in Scotland and for customers to be kept updated

our blood. We also feel that it is important to recognise the to support such a worthwhile award within the “The Sunday Mail Young Scots” made it even more special.

on JF Hillebrand activity, new products and services as well as sponsorship and charity events.

Changes to Food & Drink Administration (FDA) Registration

It will also increase interaction

As you may be aware, recent changes to the FDA Registration process will impact on exports to

with our current customer base

the US. All exporters of alcoholic beverages to the US must have valid FDA registration numbers

and give us the opportunity to

for the facilities where the products are bottled and/or are shipped from. These numbers must

get involved in their promotions.

be stated on the commercial invoices to avoid rejections or clearing delays at US ports of entry.

Twitter - JFHillebrandScotland@ JFH_Scotland

Please go to our FAQ link (link to Q&A) to know more about the FDA regulation or contact us for assistance.

Autumn 2013 09

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Autumn 2013

Billy celebrates 30 years with JFH Scotland

And finally...

Billy Smith has recently reached the significant milestone of 30 years loyal service to JFH. He joined as an export clerk and has undertaken a variety of jobs before taking on his current job as Canada, USA & Imports Operator. Hugh Hamill, Operations Manager, says: “During this time Billy has demonstrated a

Nairobi Charity Marathon Finance Assistant Carolann Edgar had always wanted to take part in a charity project, so when she received an email about a two

consistent desire and enthusiasm to delivering excellent service to both customers and internal colleagues. Taking great pride in his work, Billy is a shining example and a great ambassador for JFH – long may it continue!!”

week charity trip that Celtic Football Club

Visit to the Isle of Islay

were planning to Kibera, Kenya, she was first

Did you know there are eight whisky distilleries on Islay? On 9 July, the JF

in the queue.

Hillebrand sales team made the journey from Glasgow to Kennacraig to visit Bruichladdich, Ardbeg, Lagavulin and Kilchoman. Understanding our industry and our clients’ needs is a

Each volunteer had to raise a minimum

fundamental aspect of the Hillebrand culture. The trip’s focus was to visit existing customers

of £2,000 in order to take part, as well as providing a range of gifts for the children including clothing, stationery, toys and sweets. “The impact of

and expand the team’s knowledge of Islay Distilleries.

the gifts and appreciation of the children was both overwhelming and heart-warming,” says Carolann.

Charity cycle ride to visit all SPL football grounds

“Our marathon journey kicked off in Glasgow on Sunday 13 January with myself and 26 other Celtic

In September, Contracts & Procurement Manager Assistant Andrew Bonner will take part in a

Charity volunteers arriving in Nairobi the following evening. This was to be our home for the next ten

sponsored cycle ride around all 12 of the SPL football grounds in four days.

days and was about to change our views on life forever.” ‘The Tour for Tommy’ is raising funds for the Tommy Burns Skin Cancer Trust, which was set Carolann was based at Linda Care day centre, which has around 100 pupils under the age of ten, the

up in memory of ex-Celtic player Tommy Burns who died of skin cancer in 2008.

majority of whom are just babies who have been found abandoned. “The day-to-day work that lay ahead for us ranged from teaching support, preparing food, painting, laying new floors and plastering

Andrew, whose father Pat Bonner played alongside Tommy, helps organise various events for

to supporting the building of a new toilet latrine to constructing swings for the children. This was all

the trust and says this is the biggest event the charity has yet undertaken.

made achievable with the funds we had raised.” “We hope to raise £100,000 though the cycle ride and other events including a gala dinner,” Carolann is now looking into sponsoring a child associated with Linda Care in Kibera.

says Andrew. “The money will be split between Glasgow’s Beatson Oncology Centre and MASScot (Melanoma Action and Support Scotland) for the purchase of a mobile skin cancer screening unit that will operate within Scotland and look to seek early detection of the disease and save countless lives. The organisers have already gained sponsorship from a number of organisations including Celtic Football Club, Nuffield Health & Fitness and Gardiner & Theobald. “We also have celebrity support from Celtic manager, Neil Lennon, and actor Gerard Butler,” says Andrew. https://mydonate.bt.com/fundraisers/andrewbonner1

Autumn 2013

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www.jfhillebrand.com