World class order fulfilment for all Hundreds of online retailers, direct selling and e-commerce companies trust NPFulfilment to pick, pack and ship their orders every day.

The leading providers of order fulfilment in Sydney, Melbourne, Perth and beyond. Established in 2002, NPFulfilment, are specialists in order fulfilment, warehousing, inventory management, and returns management. With locations in Sydney, Melbourne, Perth, Singapore & India, NPFulfilment have gained an enviable reputation as a world leading order fulfilment business. We have successfully partnered with hundreds of local and international businesses to provide customised fulfilment solutions through best practice.

Our Services We guarantee that your orders are shipped the same day we receive it.

Product

E-Commerce

Fulfilment

Fulfilment

Postage &

Returns

3PL

Management

Sydney, Melbourne, Perth & Around Australia

Freight Systems

Pick & Pack

Warehouse & Inventory Management

Drop Shipping

Who We Service

Online Retailers

Direct Selling/Multi-Level Marketing Companies

Omni Channel Retailers

Shipping more than

2 million products per year

throughout Australia and the rest of the world. We work with companies like yours to save you massive amounts of money, increases your profits and allow you to intensify your focus on your core business. We’ve already helped save millions of dollars for some of Australia’s foremost household names, and chances are, we can make a dramatic difference to your organisation too. It’s all about providing a service that reinforces the quality and integrity you stand for – no compromises.

Be Closer to Your Customers Excite your customers with faster shipping, order accuracy and quicker delivery.

India

Next day delivery to 80% of Australians Two days delivery to 80% of Kiwis Singapore

Perth Sydney Melbourne

Returns made easy for you & your customer. Give your customers a simple return path. Use our logistics platform to manage every step of the return process.

STRATEGICALLY LOCATED DISTRIBUTION CENTRES ACROSS AUSTRALIA AND ASIA. NPFulfilment helps keep your customers loyal by providing fast and accurate returns management. By handling and processing all returns through one single touch-point, we free your business from the hassles and expenses of in-house reverse logistics.

THE NPF 100% COMMITMENT GUARANTEE

We are the only fulfilment company in Australia who gives you a money back guarantee on all our services including: We guarantee your orders are shipped in 24 hours – or it’s free. We guarantee your orders are packed accurately – or it’s free. We guarantee your inventory – if we misplace it – we replace it. We guarantee 100% communication satisfaction. All queries answered within 2 working hours. You deal with a real person. We guarantee that you get 24/7 real time online access to your business via Australia’s best web based fulfilment platform.

Our intimate knowledge of the industry has allowed us to understand our client’s needs. In order to simplify the outsourcing process we have included several “Standard Inclusions” that many of our competitors charge as an additional (or hidden) fee. This includes:

Ship from any of our distribution centres. Get access to our sophisticated logistics platform. Our state-of-the-art interface easily integrates into your e-commerce site, directly linking to our in-house fulfilment and shipping systems. Track and trace every single order. Edit, cancel or put orders on hold. Manage Kits and BOM’s. One click resending of orders. Integrations - We are connected to the world’s leading e-commerce and shopping cart platforms – Amazon – Ebay – Netsuite – Shopify – Magento – Volusion – BigCommerce – WooCommerce – Opencart – ZenCart – 3dCart – Infusionsoft – Quick Books – Xero and many more. Save Thousands with our DISCOUNTED FREIGHT RATES and long term relationships with the best freight companies in the country. Our freight systems – identify the best and cheapest routes – by comparing carrier rates for every order. The savings to you and your company are HUGE! Dedicated Account Manager to manage your day-to-day needs. Use our Return Address for returns processing. We manage the PO boxes/bags for you. So just use our boxes. We’ll receive your returns, process them and report back to you. Inventory Management – Your products will be managed using our sophisticated 3PL software. Your inventory is tracked and managed from initial receipt to final dispatch. Cyclic counts are performed on your inventory as standard. Daily Reporting emailed to you or accessed via our online portal. You get end of day shipped reports, detailed inventory reports, monthly summary reports. Supply of stationery & printing of invoices/packing slips – included in the price. Pallets for storage supplied for free – for as long as your products are stored with us. Our fees for unloading containers include stacking pallets, shrink wrapping and put away will all included in your package. Your data is safe with us as it is stored in Secure Data storage in a Tier 1 Data Facility. Pallets for storage supplied for free for as long as your products are stored with us.

5 REASONS WHY YOU NEED TO TALK TO US before selecting another company: We guarantee everything we do including: same day shipping, order and inventory accuracy.

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We are located in Sydney, Melbourne & Perth – giving you Next Day Delivery* to 80% of Australians and New Zealanders.

Use our Singapore & India DC and get access to the fast growing Asian markets.

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We are an Australian company and charge in AUD.

We are an ISO 9001:2008 Quality Certified Company.

Our Locations

SYDNEY DC (Head Office)

MELBOURNE DC

PERTH DC

6 Ross Place, Wetherill Park, NSW 2164, Australia

14 Salvator Drive, Campbellfield, VIC 3061, Australia

2/55 Resource Way, Malaga, WA 6007, Australia

AUSTRALIA: 1300 882 318

USA: (877) 959-4445

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