Purpose A well designed, properly implemented and administered Workplace Conflict Management System (WCMS) will have a positive impact on the organization’s: Internal Morale External Relationships Workplace Safety Atmosphere of Inclusion
Scope WCMS’s identify, consider and address: Mission, Vision and Objectives of the organization Interpersonal Conflict in the Workplace o Nature of Conflict
Design The well-designed Workplace Conflict Management System will include: Defining the organization’s Identity in the marketplace Identifying the organization’s internal and external cultures
Assessing the organization’s social investment Conducting a thorough assessment of past, existing and potential future conflict Identifying the organization’s trajectory in the marketplace
Examining the organization’s tenets regarding a healthy and safe workplace Assessing employee perspectives regarding the quality of their work environment
Implementation Set the foundation for the WCMS to be built o Leadership involvement, accessibility and buy-in o Appoint an internal WCMS Director selects, appoints and convenes a WCMS Design Team makes recommendations to leadership administers and monitors the implemented WCMS o Create a clear, flexible, viable, and sustainable WCMS plan o Establish, espouse and embrace an impetus for change
Implementation Employee and Management Conflict Awareness Assessment o Provide an open, safe, anonymous forum for employees and management to share concerns and observations regarding workplace conflict Fashion web-based surveys for employees and management to take at their leisure Assign a deadline for submission of input and ideas o Analyze data with employees and management
Gather solution ideas from employees and management Evaluate data with combined employee/management focus groups Focus groups test and refine each strategy Present recommendations to leadership
Implementation Finish the WCMS Design o o o o o o
Decide remaining critical issues Identify external mediators and arbitrators Determine how long external WCMS Consultant will be retained Consider and act upon changes recommended by leadership Include mandatory provisions for mediation and binding arbitration Present final WCMS Design to leadership for approval and execution date
Administration Once launched, WCMS Director takes the reins Appoint and train departmental WCMS Representatives Ensure all external mediators’ and arbitrators’ credentials are adequate and in good standing
Schedule quarterly (or more often if needed), ongoing WCMS training for employees, managers and leadership Keep leadership apprised of WCMS effectiveness and concerns
Make recommendations to leadership to ensure viability and sustainability of the WCMS
