The

Word Edition 180 16 May 2014

Although we can now officially put winter behind us, our staff and services continue to face pressure and demand, particularly following the recent Easter break and May Bank Holiday. I would like to thank all our staff for your hard work and commitment at these particularly busy periods and would like to assure you that we have put in place extra support to help manage demand ahead of the Whit weekend. It has also been a busy and perhaps unsettling time for many of our corporate teams who are going through different Management of Change procesess currently. Thank you for you patience and involvement which is helping to put in place the right structures to support the care and services we provide. Over recent weeks several Intermediate Care and Integrated Local Care Teams have begun to test out our new Workforce Toolkit, with twenty AHP teams also going through that process this week. Key themes from initial feedback received have reflected that while helpful; may not have captured all the activities of our teams which I would endorse as a fair view. Therefore over the coming weeks our workforce leads, Professional Leads and Community Practice Educators will be holding meetings with all 32 teams to go through the detail and ensure this is accurately reflected. Our Cost Improvement Programme remains a key a priority and we continue to encourage frontline staff to come forward with your ideas about how we can work in a more efficient way. Thank you to everyone who has already put forward suggestions and I do want to acknowledge your feedback that staff feel their ideas are not being implemented or kept informed about progress.

Chief Executive Stuart Poynor and I are very keen to ensure that we implement ideas from our staff you are our local experts with valuable knowledge and expertise to make a genuine impact. Therefore this week Stuart will be writing to all of our Neighbourhood Managers and Associate Directors re-enforcing this message and asking them to ensure your input is picked up and taken forward. I want to reassure staff that we are listening to your views and we will work harder to make that happen. Work is continuing with our local commissioners and voluntary sector partners in Stafford and Cannock Chase to develop a joined up response to the changes that the Mid Staffs NHS Foundation Trust will introduce. These discussions are at very early stage and we are committed to working proactively together to develop a positive more flexible response that the traditional commissioner/provider approach. Finally please remember that if you and your team would like to know more about the current transformation projects across the Trust, or if you are worried and would like further discussion, please do get in touch and I would be very happy to visit along with the relevant project leads. Please contact my PA [email protected] or tel: 0845 602 6772 x8566 to make arrangements.

Geraint

Geraint Griffiths

Deputy Chief Executive

www.staffordshireandstokeontrent.nhs.uk

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New Appointments to Medical Directorate Partnership Trust Medical Director Doug Wulff has confirmed the appointment to two key roles within the Medical Directorate. •

Caitlyn Dowson, Consultant at the Haywood as been appointed as Clinical Director for Specialist Services

•

Mahesh Ciras, Consultant at the Haywood has been appointed as Associate Medical Director

Doug said “I hope you will all join me in welcoming Caitlyn and Mahesh into their new roles and we look forward to the continuing development of the Medical Directorate.”

Get Ready for Work Out at Work Day The Chartered Society of Physiotherapy (CSP)’s Workout at Work Day will be running again this year on Friday 6 June. Workout at Work Day (#workoutatwork) is an annual awareness day which aims to encourage people to develop healthier work habits and to highlight the benefits to employers of having healthier and more active staff. Whether you are a CSP member, an employer or an employee, there are events and activities on 5 and 6 June across the Trust for you to get involved in: Fitness instructor Helen Millington is holding an aerobics and conditioning session at Chase Leisure Centre Cannock 2-3pm Lunch time walk with Yasar Riaz, The Piccadilly Centre Hanley [email protected] or Tel: 01782 298057 No Sweat exercise session with Rebecca Loo at Knutton Clinic, Newcastle-under-Lyme 12.30pm. Please contact [email protected] or call 01782 427450 to book. Circuits with Leonie Paterson - a series of 10 x 2 minute exercise stations within the Rehab Dept at Sir Robert Peel Hospital. Approx 30 minutes to complete. No booking required. Staff are welcome between 9:00 and 10:00 am please note this is taking place on Thursday 5th June Circuits with Elaine Sharratt in gym at Health and Wellbeing Centre Stapenhill 12.30-1.15pm Social 5k Post Work Run/Jog in Newcastle-under-Lyme. Meet Morston House reception 4pm, all abilities welcome to unwind and kick off the weekend. Tea & cakes afterwards! If you are planning to host any Work Out At Work Day activities please get in touch with [email protected] or tel: 01785 229236.

www.staffordshireandstokeontrent.nhs.uk

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Take Action on Elder Abuse

Each year in June people throughout the UK come together to send out a clear message that abuse of older people will not be tolerated. Action on Elder Abuse campaign to bring and end to assault, neglect, abuse and intimidation of our older generations. The Partnership Trust is supporting World Elder Abuse Day on 15 June and is asking staff across the organisation to show their support. Please visit the website www.elderabuse.org.uk to order posters to display in your base. If you are planning a display, please inform Shirley Heath, Adult Safeguarding Lead, so that your support can be reported to the Safeguarding Committee and Safeguarding Board. [email protected] Tel: 0845 602 6772 Ext 1531

www.staffordshireandstokeontrent.nhs.uk

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Community Services Reaching Even More Local People Latest from the Partnership Trust reveal that almost two million patients came into contact with Staffordshire’s community NHS services during 2013 and 2014. During 2013 and 2014 we made 1.9 million contacts with the local community, offering a wide range of services from district nursing, community hospital care, adult social care, school nursing, dental care, prison healthcare, health visiting and many more. “During the past year health and social care staff within the Trust have made contact with an astonishing amount of local people who are benefiting from care closer to their own homes,” Stuart Poynor, Chief Executive said. “Our year end figures reflect the importance of community services to local people who value access to an extensive variety of services, which can treat complex and long term conditions. We will continue to improve and, where possible, extend community health and social care services in the coming year,” he added. Of the 1.1 million population which the Partnership Trust serves, 77,000 people attended the Trust’s walk-in centre and minor injuries units during 2013 to 2014.

As an integrated health and adult social care provider, the Trust dealt with the social care needs of 26,300 people and provided reablement care, which helps to get people back on their feet after poor health, to 4,300 people in Staffordshire. The Trust also welcomed 4,491 inpatients to its five community hospitals based in North Staffordshire receiving specialist care such as rehabilitation treatment and palliative care. A staffing establishment acuity review to recruit more nurses in community hospitals was approved by the Trust’s board of directors during April’s board meeting. The review will help to ensure that the Trust provides staff that have the right skills for patients needs across its community hospitals. A process to recruit more nursing staff is currently underway with a special Nursing Recruitment Open Day being held at the Haywood Hosptial this Saturday (17 May) from 9.30am - 4.30pm. Contact [email protected] for more information about the event or view the job opportunites online at NHS Jobs via this link: http://bit.ly/1j6ZBXr

www.staffordshireandstokeontrent.nhs.uk

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NHS Equality, Diversity and Human Rights Week 12-16 May 2014

As a Trust that serves a very multi cultural population (with more than 30 different nationalities catered for by Cobridge Health Centre in Stoke-on-Trent alone), the Partenrship is proud to celebrate NHS Equality, Diversity and Human Rights Week. The Trust has a number of active Personal, Fair and Diverse (PFD) Champions and many, including Chief Executive Stuart Poynor, are signed up to promotethese values through the services we provide. If you would like to become a champion please get in touch with our equality and diversity manager Baz Kaur (pictured above) [email protected] and share any good practice you use in your roles or would like to introduce. For example champions are involved with: • Health Awareness Day at North Staffordshire African Caribbean Association (NORSACA,) attended by a variety of health professionals from across the Trust. •

Keeping Healthy during Ramadan, focusing on physical, mental and spiritual health as well as the crucial factors of healthy eating, medication control, and rest.

• Reach Out And Fitness sessions for Asian Women. This project is funded by Staffordshire Police and aims to help mothers who are rarely allowed to leave their home. Joint working between all partnership agencies is key to maximising success for all individuals, groups, and communities we work with. Stuart Poynor, Chief Executive said: “I know there has been some brilliant work within the Trust and with partners during the 12 months and this week is a great opportunity to celebrate success and raise awareness to create a more inclusive, fair and diverse place to work.” Is that discrimination? The RCN’s latest Is that discrimination? project focuses on finding ways to make the workplace fairer for everybody. Find out more about the project by joining a live twitter chat tackling workplace discrimination #RCNchat on Friday 22 May. Hosted by RCN council member, Chris Piercy, Director of RCN England, Tom Sandford and Wendy Irwin at 10-10.30am, the chat will focus on the important issue of tackling workplace discrimination.

www.staffordshireandstokeontrent.nhs.uk

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Afternoon Tea Party Focuses on Nutrition and Hydration Patients, staff and visitors enjoyed a vintage themed tea party last Friday afternoon at Cheadle Hospital to highlight the importance of good nutrition and hydration to support recovery and care. With the ward adorned in bunting along with floral cake stands and the best china, cup cakes and Victoria sponges baked by some of the nursing staff were enjoyed by the patients of Ward 1 and their visitors. Staff were there to chat to visitors about the dietary and hydration needs of patients whilst in hospital and offering advise for carers about supplements. There was also the opportunity for the visitors to sample any of the supplement drinks and puddings available.

Pictured are Ward 1 staff from left to right: Sister Liz Gouldmwith, RSW Linda Barber, Diversional Therapist Emma Chadfield and RSW Margaret Barlow

Matron Lyn Charlton, deputy site facilities manager Amanda Perry and Chief Operations Officer (Specialist Services – hospitals) Sandra Daniels, enjoyed the informal atmosphere which was complimented by a local lady whose mother had recently been a patient on Ward 1 singing songs from the great theatre shows such as ‘Les Miserables’ . Sister Liz Gouldsmith said; “It was a thoroughly enjoyable afternoon also enabling staff to take time out of their busy day to spend some quality time with the visitors and the patients they care for.”

Extra Advice on Hand During Mental Health Awareness Week The theme of this year’s awareness campaign Anxiety, one of the leading causes of mental ill health in the world. To support patients in the self-management of their health, a display stand of useful information, situated in the outpatient area of the Haywood Hospital, has been available for patients, relatives and carers throughout the week. Seen in the photograph are Caroline Oakley, Musculoskeletal Extended Scope Practitioner and Jenny McIntyre, Physiotherapy Assistant, who are helping to promote the event.

www.staffordshireandstokeontrent.nhs.uk

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Generous Donation for Parkinson’s Disease Services A chequeque for dolut £250 has been presented the Volorum ommoluptiunt alia etto autatur? Partnership Trust to help purchase equipment Ita nus si dolorernat. rerumwith si que num idel and enhance care forBis people parkinson’s molor rem voluptatur a dibeen bernate quis sam, by optae Disease. The money has kindly raised Mr et idebit, inturit quas ab iur? Quibus, sinctem Derek Johnson and Mr and Mrs Newbold, of the posaperia qui consequam culpario te core magnate Foresters Arms, Swadlincote, who hosted a prize num accumquam eles est, suscima ximoluptasim raffle draw. eum name omniminimi, comnit ipicaep erchill estiorum etur? Eptia dicidi doluptae re, conest Ann Eames, Parkinson’s Community Nurse fugit quiatesciis dionsedi ommolor re, cone plitem Specialist with the Adult Ability Team recently nusanimint, etur aut maximus mo et ad attended a presentation ceremony to receive a molorerumet asperorpor reperat enihit escim ium donation £250. aspernam laborerferum cuptatur, et precaesof dolupti sequam ra conectibus dolut rehende llessimil The money which was gratefully received will be inctectetum into quam, corissuntus, nos magnisquia used to purchase various items of equipment that will enhance care and support for people with Parkinsons. Opposite are Ann Eames (far right) receiving the cheque with Mr Johnson (centre), Mrs Newbold (far left).

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Nomination Time – Submit Your Entry for the HSJ Awards! Every year some of the best ideas on how to improve NHS services are unlocked by staff on the front line; a crucial source of innovation for the healthcare sector. The Health Service Journal is encouraging applications for its annual awards competition and says “Frontline staff have an invaluable insight into their specialist areas and therefore often see issues and find simple solutions to problems that may otherwise go undetected. By entering the HSJ Awards today you can: • Empower and encourage your staff and their innovative projects • Facilitate transformation through recognising your team’s success • Motivate your people to develop ideas to help with patient care • Inspire others with your ideas and enter the HSJ Awards – www.hsjawards.co.uk Think you have a project worth shouting about? Read the article here For more information on entering visit www.hsjawards.co.uk Please let the Communications Team know if you consider applying so that we can support your entry [email protected]

www.staffordshireandstokeontrent.nhs.uk

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New Online Resource to Help Treat Gout A new online resource http://healthtalkonline.org/peoples-experiences/bones-joints/gout has been Volorum que dolut ommoluptiunt alia et autatur? launched that aims to dispel widespread myths and improve awareness of how painful gout can be. Ita nus si dolorernat. Bis rerum si que num idel molor rem voluptatur a di bernate quis sam, Friends, family and health professionals dooptae not always understand just how painful gout can be, et idebit, inturit quas ab iur? Quibus, sinctem according to people with the condition who took part in a study carried out by Keele University and posaperia consequam culpario te magnate funded byqui the National Institute forcore Health Research (NIHR). num accumquam eles est, suscima ximoluptasim eum comnit ipicaep erchill that affects 1 in 40 adults in the UK. It can affect men of Goutname is an omniminimi, intensely painful form of arthritis estiorum etur? Eptia dicidi doluptae re, conest any age, whereas women are more likely to develop gout after the menopause. 7% of older men and fugit dionsedihave ommolor cone plitem 2-3%quiatesciis of older women gout.re, Attacks usually happen suddenly and cause severe pain in the joints nusanimint, etur aut maximus mo et ad – often the big toe joint. molorerumet asperorpor reperat enihit escim ium et precaes dolupti laborerferum cuptatur, Researchers hopeaspernam that the website section on www.healthtalkonline.org will lead to more effective sequam ra conectibus dolut rehende llessimil management of the condition and better quality of life for people with gout. Features of the website inctectetum intoand quam, corissuntus, nos magnisquia includes video audio clips of people talking about their own experiences, practical tips and advice am eatibus idus soluptu reseque comnimil il or health professionals such as treatment inimus options and current evidence about gout and diet. et lit optur, commoluptus.

IG Reminder – Incident Reporting Please can all staff ensure that they report information governance incidents. The Information Governance Team monitors all IG incidents so that we can identify patterns and provide help, guidance and support to prevent reoccurrences of these incidents. See our Factsheet on reporting incident for more information. Contact the IG Team via Email: [email protected] or Tel: 0300 124 0093 for help and advice. All below are examples of New Incident Categories that must be reported: • Confidentiality breach Phone/answerphone • Confidentiality incident - Third party • Email incident - Message not secured • Email incident - Wrong Recipient • ID Check error / Inaccurate ID • Inappropriate use of Smartcard • Inappropriate use of social media • Inappropriate/unauthorised Text message • Information left in unsecure area (offsite/onsite) • Information left in unsecure area • Information/Records Lost In Transit • Lost information / records • Lost/Theft Mobile Device/PC/Laptop/Removable media • Verbal breach of confidentiality • Inaccurate Information Recorded • Misdirected fax • Misfiled information or records • Missing information or records • Password issue • Postal issue - inappropriate information • Postal issue - wrong address • Unauthorised access to system • Unauthorised sharing of logins

www.staffordshireandstokeontrent.nhs.uk

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Celebrating National Nurses Day 2014

On Monday the Partnership Trust marked National Nurses Day across the organisation. Two members of Partnership Trust nursing staff were made Queen’s Nurses at a special presentation event. District nurse Cheryl Smth (above left) and Professional Lead for community nursing Alison Rushworth are both pictured above having been presented with their awards from Chief Nurse Jane Cummings. Congratualtions to both Alison and Jane who set a great example and are wonderful ambassadors for our services. Also on National Nurses Day, Director of Nursing and Quality Siobhan Heafield and lead anxiety nurse at HMP Stafford and former Nursing Standard Nurse of The Year Johanne Tomlinson (pictured right with Lord Willis, Chair of the Association of Medical Research Charities) , were invited to the Houses of Parliament for special reception hosted by the Royal College of Nursing. The event was an opportunity to come together and celebrate the excellent care and service provided by nurses across NHS services.

www.staffordshireandstokeontrent.nhs.uk

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HMP Featherstone’s prison healthcare team have been thanked in a letter from service user.

Thank You Social worker Linda Leese who works on the Stafford 3 adults team at Codsall has received a kind thank you card for the care and support of her and the team.

“These two women are shining examples of what the health care is supposed to be about. “They communicate well and really care about people and are very, very nice people with positive attitudes and great people skills.”

“Thank you so much for all of your hard work in working alongside my mother during her time at Bearnett house. Thank you to a whole selection your colleagues who also spent time making sure that she was as comfortable as she possibly could be.

A recent patient on Grange Ward at the Haywood Hospital has emailed the Trust to express her appreciation for the excellent care she received.

“Everyone’s kindness and generosity was noted and really appreciated.”

“Particularly lovely and wonderful are Karen deputy ward sister, Sue Minor healthcare (miracle!) worker, Jane and Sandy (staff nurses).”

The Stafford Occupational Therapy Team has been thanked by a recent patient for their work to make adaptions to the gentleman’s home. “I am writing to thank you for your support and recommendation for a downstairs toilet to be installed. Not having to climb our steep stairs to get to the existing toilet - often not getting there in time - is invaluable. “The way the whole work was carried out from start to finish was first class and both my wife and myself are extremely grateful.”

“I would like to thank all the staff on Grange Ward Haywood hospital for the outstanding care and dignity I have received during my stay.

Occupational Therapist Ruth Elkin has been praised in a very warm message submitted via the Trust website by a Tamworth patient. “I am writing to say what wonderful people you have working for you. I am 63 and not only have I had cancer my health is now chronic, but I will be around for many years to come. My wife is also disabled and my carer. She has a number of ailments of a mobility nature and has bad rheumatism/arthritis. “Some time back we were advised to contact your service to have a stair lift and a bathroom/shower room fitted. From day one of meeting Ruth she has been absolutely wonderful as is are colleagues in their office. “I have never in my 63 years come across so dedicated people. If it was a phone call or a face to face visit every one of your staff I met or spoke to were so pleasant, helpful and most of all understanding. I cannot thank them enough.”

Please send all Compliments to:

[email protected] Please do not send compliments to the Communications Teamwww.staffordshireandstokeontrent.nhs.uk or The Word inbox as they will not be recorded for 6 your service.