Zurich International Life

Withdrawal and surrender help guide This guide is for your use and does NOT need to be returned with your ‘Regular withdrawal and partial or full surrender form’. Any unclear or incorrect information on the form could delay your payment. Please refer to the ‘Product details’ section on pages 2 to 9 to help you complete your withdrawal or surrender request. 1. Alternatives to surrendering your policy The alternatives to surrendering your policy are reducing your premium amount, suspending your premiums or switching your funds. The options vary between our products and when your policy was issued. Before you make a final decision, we recommend that you take advice from your financial professional. • Reduce your premium amount You may be able to decrease your premium amount and still keep the benefits that your policy has to offer depending on the premium amount you pay. • Suspension of premiums Your policy may allow you to take a break from paying your premiums for a period of months without charge. Any benefits that you have will be covered if there is enough value in your policy to sustain them. • Switching your funds You may switch your funds. Please note that switches are not available if any policy owner(s) is resident in the United States* including any United States federally controlled territory. * The definition of US includes the 50 United States of America, the District of Columbia, Guam, Puerto Rico, US Virgin Islands, American Samoa and the Northern Mariana Islands. • Regular withdrawals If you would like to receive money from your policy without incurring any policy charges, it may be possible to take regular withdrawals. If you are in any doubt as to which options apply to your policy, please refer to your financial professional, your policy documentation or your local Zurich International Life (Zurich) office, details of which are on page 10.

2. Money laundering prevention We cannot make payments to multiple accounts due to anti-money laundering requirements. Please only provide one set of bank details for payment. All payments will be subject to any applicable trade or economic sanctions. 3. Payment currency Payment will be made in your policy currency unless you specify a payment currency. 4. Charges A surrender charge may be deducted depending on when you surrender some or all of your policy – please refer to the ‘Product details’ section. The bank will charge if you choose to receive your payment by telegraphic transfer. There may also be charges when selling units in a different currency to your withdrawal or surrender proceeds. Where necessary, we will arrange any foreign exchange transactions and deduct the cost of this from your payment – we cannot take responsibility for the rate of exchange obtained. For further details of the charges, please read your terms and conditions and product literature. 5. Conditionally assigned policies If your policy is assigned as security against a loan, you must send us the assignee’s agreement or ask them to issue us with a notice of reassignment before we can process any withdrawals or surrenders. 6. Trust policies We will make any cheque or transfer payable to all the trustees. In some cases trustees may also authorise payment jointly to themselves or to their professional agent (e.g. a bank or solicitor). It is the trustees’ responsibility to ensure that the proceeds of the policy are used in accordance with the terms of the trust. Some trusts specifically exclude the settlor (the person(s) who declared the trust) from benefiting from the proceeds of the policy.

7. UK chargeable events (EIB, IWA and IWA FCP only) The Elite International Bond (EIB), International Wealth Account (IWA) and International Wealth Account flexible contribution plan (IWA FCP) are made up of a number of identical clusters. These clusters may enable UK tax resident policy owners to minimise the amount of income tax due when a partial surrender creates a chargeable gain for UK income tax purposes. A partial surrender across all clusters up to your 5% tax deferral allowance means you do not have an immediate charge to income tax. When whole clusters are surrendered, there is no tax deferred allowance. It is important that you contact your financial professional before completing the form. 8. Additional benefits If you have life or critical illness cover on your policy, your cover may be reduced by regular withdrawals and partial surrenders. 9. Automatic Exchange of Tax Information (AEOI) AEOI is a standard through which tax authorities in different countries can routinely exchange information about financial accounts held by taxpayers. These standards include Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS). AEOI is the result of a broader OECD initiative to prevent tax evasion. It is a powerful tool that helps tax authorities to identify and confirm whether a financial account holder is complying with the tax laws of their country of tax residence. Zurich as a financial Institution must identity and report any of its account holders who are taxpayers in other countries in accordance with the AEOI agreements. Once tax information is exchanged, the tax authority in each country compares that information with the customers own declaration of financial accounts. If there is a discrepancy between the two sets of information, the tax authority may investigate.

10. Product details Please note that not all products are available in all countries. Elite International Bond Regular withdrawals

Partial surrenders

Full surrender

Frequency

Quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000

Not applicable

Minimum (BACS)

GBP150

None

Not applicable

Maximum

Up to 20% of the premium amount

Up to 20% of the premium amount

Surrender value

How it can be taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds

From all remaining units

When it is paid

Units are cancelled on the first day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

None

Regular withdrawals

Partial surrenders

Full surrender

Frequency

Not available

At any time when there is a positive surrender value

At any time when there is a positive surrender value

Minimum

None

No minimum

Not applicable

Maximum

None

No maximum, but any remaining policy value (plus any regular premiums due) must be sufficient to sustain the policy

Surrender value

How it can be taken

Not available

A fixed amount or a percentage of the policy value, taken proportionately across all funds

Across all remaining units

When it is paid

Not available

On request

On request

Surrender charge

None

None

None

The life cover sum insured or any critical illness sum insured will be reduced by any partial surrender amounts taken

Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

Futura/Lifelong

Note

Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

2

Global Choice Regular withdrawals

Partial surrenders

Full surrender

Frequency

Monthly, quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

Not applicable

Minimum (BACS/Interbank giro)

GBP150 / SGD500

GBP150 / SGD500

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

How it can be taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

From all remaining units

When it is paid

Units are cancelled on the 15th day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered within the first five years of any premium paid. Please refer to your terms and conditions and product literature for details of the charge

3

International Wealth Account Regular withdrawals

Partial surrenders

Full surrender

Frequency

Quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

Not applicable

Minimum (BACS/Interbank giro)

GBP150 / SGD500

GBP150 / SGD500

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

From all remaining units

When it is paid

Units are cancelled on the 15th day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered within the first three years of any premium paid. Please refer to your terms and conditions and product literature for details of the charge

International Wealth Account flexible contribution plan/FuturePerfect Regular withdrawals

Partial surrenders

Full surrender

Frequency

Monthly, quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

Not applicable

Minimum (BACS)

GBP150

GBP150

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

From all remaining units

When it is paid

Units are cancelled on the 15th day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered within the first three years of any premium paid. Please refer to your terms and conditions and product literature for details of the charge

4

SavingsPlus Regular withdrawals

Partial surrenders

Full surrender

Frequency

Monthly, quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP130 / USD200 / EUR160 / AED/QAR735 / BHD75

GBP130 / USD200 / EUR160 / AED/QAR735 / BHD75

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

GBP6,500 / USD10,000 / EUR8,000 / AED/QAR36,700 / BHD3,700

GBP6,500 / USD10,000 / EUR8,000 / AED/QAR36,700 / BHD3,700

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

From all remaining units

When it is paid

Units are cancelled on the first day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

Deducted if the policy is partially surrendered within the first five years. Please refer to the terms and conditions or your product literature for details

Deducted if the policy is fully surrendered within the first five years of any premium paid. Please refer to your terms and conditions and product literature for details of the charge

Note

Can only be taken after the fifth policy anniversary

If you have life cover on your policy, we will reduce the sum insured by any partial surrender amounts taken

5

Vista/InvestPlus/Harvester – sold before January 2005 Regular withdrawals

Partial surrenders

Full surrender

Frequency

Not available

At any time where there is a positive surrender value and there are sufficient accumulation units

At any time where there is a positive surrender value and there are sufficient accumulation units

Minimum

None

None

Not applicable

Minimum (BACS)

None

None

Not applicable

Maximum

None

100% of the accumulation units

Surrender value

How it can be taken

Not available

A fixed amount or a percentage of the policy value, taken proportionately across all funds

Across all remaining units

When it is paid

Not available

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered before the maturity date. If you have a single premium policy only, then there is no surrender charge. Please refer to the terms and conditions or your product literature for details

If you have life cover or critical illness on your policy, we will reduce the sum insured by any partial surrender amounts taken

Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

Note

Can only be taken from accumulation units Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

6

Vista/InvestPlus– sold from January 2005 Regular withdrawals

Partial surrenders

Full surrender

Frequency

Quarterly, half-yearly or yearly where there is a positive surrender value and there are sufficient accumulation units

At any time where there is a positive surrender value and there are sufficient accumulation units

At any time where there is a positive surrender value and there are sufficient accumulation units

Minimum

GBP750 / USD/EUR1,000 / HKD8,000 / JPY150,000 / CHF/SGD/AUD1,600

GBP750 / USD/EUR1,000 / HKD8,000 / JPY150,000 / CHF/SGD/AUD1,600

Not applicable

Minimum (BACS/Interbank giro/ Autopay/Swedish giro)

GBP150 / HKD2,000 / SGD500 / SEK10,000

GBP150 / HKD2,000 / SGD500 / SEK10,000

Not applicable

Maximum

None

100% of the accumulation units

Surrender value

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds

Across all remaining units

When it is paid

Units are cancelled on the first day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered before the maturity date. If you have a single premium policy only, then there is no surrender charge. Please refer to the terms and conditions or your product literature for further details

Note

Can only be taken from accumulation units

If you have life cover or critical illness on your policy, we will reduce the sum insured by any partial surrender amounts taken

Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

Can only be taken from accumulation units Where units are sold from the guaranteed accumulation fund, a market level adjustment charge may apply. Please contact us to check whether an adjustment will apply

7

Vista sold in the UAE and Qatar from June 2015 and Bahrain from September 2015 InvestPlus sold in the UAE from 20 September 2015 and in Bahrain from 8 October 2015 Regular withdrawals

Partial surrenders

Full surrender

Frequency

Monthly, quarterly, half-yearly or yearly where there is a positive surrender value and there are sufficient accumulation units

At any time where there is a positive surrender value and there are sufficient accumulation units

At any time where there is a positive surrender value and there are sufficient accumulation units

Minimum

GBP325 / USD500 / EUR400 / AED/QAR1,850 / BHD185

GBP325 / USD500 / EUR400 / AED/QAR1,850 / BHD185

Not applicable

Maximum

None

The lower of the 70% of the surrender value or 100% of the accumulation unit value and you must leave a surrender value of at least:

Surrender value

GBP3,250 / USD5,000 / EUR4,000 / AED/QAR18,350 / BHD1,850 How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds

Across all remaining units

When it is paid

Units are cancelled on the first day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered before the maturity date. If you have a single premium policy only, then there is no surrender charge. Please refer to your policy terms and conditions or the relevant product literature for further details

Note

Can only be taken from accumulation units

If you have life cover on your policy, we will reduce the sum insured by any partial surrender amounts taken Can only be taken from accumulation units

8

Wealth Accumulation Plan Regular withdrawals

Partial surrenders

Full surrender

Frequency

Monthly, quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP325 / USD500 / EUR400 / AED/QAR1,850 / BHD185

GBP325 / USD500 / EUR400 / AED/QAR1,850 / BHD185

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

GBP13,000 / USD20,000 / EUR16,000 / AED/QAR73,500 / BHD13,500

GBP13,000 / USD20,000 / EUR16,000 / AED/QAR73,500 / BHD13,500

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

Across all remaining units

When it is paid

Units are cancelled on the first day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

Deducted if the policy is fully surrendered within the first five years of any premium paid. Please refer to your terms and conditions and product literature for details of the charge

Regular withdrawals

Partial surrenders

Full surrender

Frequency

Quarterly, half-yearly or yearly

At any time

At any time

Minimum

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

GBP400 / USD/EUR600 / HKD4,800 / JPY80,000 / CHF/SGD/AUD1,000

Not applicable

Minimum (BACS)

GBP150

GBP150

Not applicable

Maximum

Up to 10% of the total premiums paid and you must leave a surrender value of at least:

No maximum, but you must leave a surrender value of at least:

Surrender value

Wealth Preservation Account

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

GBP10,000 / USD/EUR15,000 / HKD120,000 / JPY2,000,000 / CHF/SGD/AUD25,000

How it is taken

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

A fixed amount or a percentage of the policy value, taken proportionately across all funds, from one fund, or from specific funds

From all remaining units

When it is paid

Units are cancelled on the 15th day of the month in which payment is to be made. Payment will normally be issued within four working days

On request

On request

Surrender charge

None

None

None

Note

Regular withdrawals must be set when the policy starts. They cannot be amended while the settlor is still alive

9

11. Local Zurich office contact details Bahrain P.O. Box 10032, 27th Floor, Almoayyed Tower, Seef District, Kingdom of Bahrain. Telephone: +973 1756 3321 Email: [email protected] Isle of Man 43-51 Athol Street, Douglas, Isle of Man, IM99 1EF, British Isles. Telephone: +44 1624 662266 Email: [email protected] Qatar P.O. Box 26777, 404 Fourth Floor, Qatar Financial Centre Tower, West Bay, Doha, Qatar. Telephone: +974 4496 7555 Email: [email protected] Singapore Singapore Land Tower #29-05, 50 Raffles Place, Singapore 048623. Telephone: +65 6876 6750 Email: [email protected] United Arab Emirates P.O. Box 50389, Level 4 Building 3, Emaar Square, Dubai, United Arab Emirates. Telephone: +971 4 363 4567 Email: [email protected]

Zurich International Life Limited is registered in Bahrain under Commercial Registration No. 17444 and is licensed as an Overseas Insurance Firm – Life Insurance by the Central Bank of Bahrain. Zurich International Life Limited is authorised by the Qatar Financial Centre Regulatory Authority. Zurich International Life Limited is registered (Registration No. 63) under UAE Federal Law Number 6 of 2007, and its activities in the UAE are governed by such law. Zurich International Life Limited (Singapore branch) is licensed by the Monetary Authority of Singapore to conduct life insurance business in Singapore. Member of the Life Insurance Association of Singapore. Member of the Singapore Financial Dispute Resolution Scheme. Calls may be recorded or monitored in order to offer additional security, resolve complaints and for training, administrative and quality purposes. Zurich International Life is a business name of Zurich International Life Limited which provides life assurance, investment and protection products and is authorised by the Isle of Man Financial Services Authority. Registered in the Isle of Man number 20126C. Registered office: 43-51 Athol Street, Douglas, Isle of Man, IM99 1EF, British Isles. Telephone +44 1624 662266 Telefax +44 1624 662038 Zurich International Life Limited acting through its Singapore branch at Singapore Land Tower #29-05, 50 Raffles Place, Singapore 048623. Telephone +65 6876 6750 Telefax +65 6876 6751. Registered in Singapore No. T05FC6754E. www.zurichinternational.com

MSP13655 (718355002) (11/15) RRD