Winegard® Dealer Training Test Booklet 1

Forms

3

General Information Test

5

TRAV’LER® Antenna Test

7

Roof-Mounted Dome Antenna Test

9

OTA Antenna Test

1 1

General Information Winegard Communication Consent

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gard. www.wine DISH is a

registered

Winegard

trademark

Company

of DISH Network

• 3000 Kirkwood

L.L.C. DIRECTV

St. • Burlington,

is a registered

IA 52601-2000

trademark

com/carry

of DIRECTV,

• 800-288-8094

Inc., a unit

Fax 800-247-8221

of Hughes

Electronics

Corp. Bell

• www.winegard.com

FREE Local Broadcast TV!

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TV is a trademark

© 2014 Winegard

of Bell Canada,

Company

Inc.

2/14 WA-062

Network availability

All network

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images and

logos are

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their respective

owners; they

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Plus more! WA-064

Stay informed. Check back often. DEALERS.WINEGARD.COM

Forms General Information Training Information Training Date:

_____/_____/_____ (Month/Day/Year)

Training Location: ___________________________________________________

Technician Information Name:

_____________________________________________________________

Email:

_____________________________________________________________

Have you taken a Winegard training course previously?

Yes

No

Dealership Information Dealership Name: Street Address: City: State:

___________________________________________________

______________________________________________________

____________________________________________________________ ________________________________

Zip:

______________________

Fax: _______ -_______ - _________

Phone:

_______ -_______ - _________

Email:

_____________________________________________________________

Web Site:

__________________________________________________________

Dealer Number (if already assigned):

____________________________________

Winegard Communication Consent If you would like to receive emails from Winegard Company including information on new products and technical updates, please provide your email below. [Print full name] [Signature]

_________________________________

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[Title and name of entity] _________________________________ [ ] Check to confirm you wish to receive email updates from Winegard Company. If you have received this booklet and wish to mail in this general information application and consent form along with the tests, please send them to the following address: Attn: Marketing Dept. Winegard Company 3000 Kirkwood Street Burlington, IA 52601

Or fax them to the following: 319-754-0787 Attn: Marketing Dept.

Test Booklet General Information Test

1

General Information Test 1. Most RV wiring uses two types of coax cable, RG-59 and RG-6. Which type of coax cable should be used for satellite applications? a. RG-59 b. RG-6

2. When installing an F-connector, the recommended type of connector is a _________ connector. a. compression b. crimp

c. twist-on

d. both a & b 3. The best place to get power for a satellite system is the _________. a. converter b. inverter c. battery

d. lighting circuit 4. To receive proper satellite signal and avoid obstructions, check for potential blockages in the _________. a. North b. East

c. South d. West

5. What is the name of the device in a satellite system that receives, converts, and amplifies the signal to travel to the receiver via coax cable? a. reflector b. LNB c. dish

d. electronics

2

Test Booklet General Information Test

General Information Test 6. Due to the nature of spot beams, _________ may not be available throughout the entire country. a. local channels

b. weather channels c. movie channels d. PPV channels

7. True or False. With an automatic satellite dish, there is no need to make sure that the unit is level. a. True

b. False 8. DVR receivers are not designed for an RV environment and could fail if exposed to excessive _________. a. heat

b. vibration c. shock

d. any of the above 9. If using a new DIRECTV® H25 receiver, the satellite system requires _________ technology. a. DVB b. GPS

c. SWM d. DVR

10. True or False. The SWM8 switch will enable DIRECTV SWM-capable receivers to be used with all non-SWM Winegard satellite systems. a. True

b. False

Test Booklet General Information Test

3

TRAV’LER Antenna Test 1. In choosing a location for the TRAV’LER antenna, it is important to do which of the following? a. Keep in mind where cables will need to be routed. b. Find a flat area on the roof to mount the base.

c. Determine an area that is clear of obstructions. d. All of the above

2. True or False. The TRAV’LER antenna must be mounted on or parallel to the centerline of the RV, stowing towards the rear of the RV. a. True

b. False 3. True or False. Obstructions taller than eight inches must be located at least three feet from the center of the unit. a. True

b. False 4. True or False. The TRAV’LER antenna can be mounted next to an obstruction less than eight inches tall as long as the obstruction does not interfere with how the unit stows. a. True

b. False 5. To properly install the TRAV’LER antenna, first place the unit on the roof and then _________. a. screw the unit down to the roof b. install the reflector

c. mark the mounting location on the roof, and run a continuous 3/8″ bead of caulk where the mounting ring will be located d. remove the LNB to keep it out of the way

6. True or False. The TRAV’LER antenna control cable can be cut and spliced to eliminate excess cable length. a. True

b. False

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Test Booklet TRAV’LER Antenna Test

TRAV’LER Antenna Test 7. True or False. The TRAV’LER DIRECTV SWM Slimline antenna only uses the power inserter if multiple receivers are used. a. True

b. False 8. True or False. Even without coax cables connected to the antenna, the TRAV’LER antenna can find satellites. a. True

b. False 9. After installation is complete but before the user is able to watch all channels, it may be necessary to _________. a. connect a laptop to the interface box for a software download b. make sure the satellite receiver is set up properly c. manually point the dish d. set your region

10. True or False. The interface box display being turned off ensures that the antenna is properly stowed. a. True

b. False

Test Booklet TRAV’LER Antenna Test

5

Roof-Mounted Dome Antenna Test 1. As long as non-metallic paint is used, it is acceptable to paint the dome to match the color of the RV. a. True

b. False 2. In order for roof-mounted dome antennas to lock onto the primary satellite, _________. a. the receiver must be set up to toggle

b. the dip switches must be set correctly

c. the satellite must be positioned over the stops

d. the RV must be moving at a speed of 10 mph or greater 3. True or False. If a customer is using a DVR with a roof-mounted dome antenna, a splitter must be used to connect the multiple inputs. a. True

b. False 4. True or False. Excluding Pathway antennas, if the antenna does not move when powered on, the most likely cause is a bad coax cable. a. True

b. False 5. Roof-mounted dome antennas use _________ to identify the satellites. a. DVB technology

b. SWM technology c. MP3 technology d. IDU technology

6. Excluding Pathway antennas, what is the proper Check Switch installation for DISH® systems? a. SW21

b. SW64

c. DPP1K.2

d. DP TWIN

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Test Booklet Roof-Mounted Dome Antenna Test

Roof-Mounted Dome Antenna Test 7. For a roof-mounted dome antenna to receive DIRECTV high definition channels, _________. a. the receiver must be set up properly

b. the dip switches must be set properly c. GPS must be used

d. None of the above—roof-mounted dome satellite antennas cannot receive DIRECTV HD channels 8. True or False. To toggle a roof-mounted dome antenna, the customer must press the Satellite Select switch. a. True

b. False 9. To exit standby mode and resume tracking, an in-motion RoadTrip antenna must _________. a. be turned off and turned back on

b. move at a speed of at least 10 mph c. face South

d. toggle to a different satellite 10. What is the most likely issue if the roof-mounted dome antenna appears to be on signal and is pointing south? a. There is no 12 VDC power to the electronics. b. A limit switch is broken. c. The GPS antenna is bad.

d. The receiver is not properly configured. 11. What satellite antenna systems are compatible with Model RK-2000 roof mount kit? a. Carryout G2 antenna b. Pathway X1 antenna c. Pathway X2 antenna

d. Carryout G2 and Pathway X1 antennas

Test Booklet Roof-Mounted Dome Antenna Test

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OTA Antenna Test 1. What does over-the-air (OTA) programming offer customers? a. Free TV

b. Multi-casted channels for more local programming than satellite c. Uncompressed HD for the best local channel picture quality d. All of the above

2. The Sensar® antenna should be mounted a minimum of _________ from the side of the roof and _________ from the front of the roof. a. 10″, 10″

b. 16″, 16″ c. 16″, 24″

d. 24″, 24″ 3. The Sensar and Rayzar Air antennas will fit roofs up to _________ thick without the use of an extension kit. a. 2½″

b. 3¼″ c. 4¾″

d. 5½″ 4. True or False. The RoadStar™ antenna head should not be snapped onto the pedestal until after the pedestal has been mounted on the roof. a. True

b. False 5. True or False. Since the Rayzar antenna is very small, channels will not be as clear. a. True

b. False 6. True or False. The Wingman® antenna can boost UHF reception up to 100%. a. True

b. False

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Test Booklet OTA Antenna Test

OTA Antenna Test 7. Which of the following channels will not be available with OTA programming? a. FOX

b. ESPN c. CBS

d. ABC 8. What is the recommended installation for a Rayzar® Air replacement head? a. Using the existing antenna’s boom without modification b. Using the existing antenna’s boom with modification

c. Using the 16″ boom included with the replacement head d. Attaching the 16″ boom to the existing boom

9. If the antenna leaks and water only drips from the hex shaft, this indicates _________. a. the leak is at the coax connection

b. the leak is from the base of the gear housing

c. the rubber quad ring on the worm shaft should be replaced d. the gears should be changed

10. If the antenna is difficult to raise, lower, or rotate, _________. a. just crank harder—it is getting old b. replace the gears

c. spray WD-40 on the gears

d. spray a silicone lubricant on the elevating gear and around the edge of the housing 11. The SensarPro® signal meter will _________. a. help a customer point the Sensar antenna accurately to receive the most channels

b. send 12 V to the antenna to power the amplifier in the antenna head c. amplify or attenuate the signal going to the TVs d. all of the above

Test Booklet OTA Antenna Test

9

OTA Antenna Test When installing the Rayzar Automatic ___

12. 1. the max length of coax from antenna to the wall plate is? a. 10 feet

b. 20 feet c. 30 feet

d. 40 feet 13. A splitter may not be used on the “out to TV” port. a. True

b. False 14. You should run a new channel scan ___ a. every time you turn it on.

b. if adding a 2nd or 3rd TV

c. if you moved to a new location.

d. when you wish to watch cable channels. 15. When you hold the search button for 2 seconds it will ___ a.   turn on high power.

b.   clear previous search. c.   switch to satellite.

d. turn on manual control. 16. If the read out displays “HS” you have ___ a.    hidden the signal meter. b.  hit the rotational limit. c.  to unplug the system.

d. to hold the on/off button for 5 seconds.

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Test Booklet OTA Antenna Test

OTA Antenna Test 17. Red LED’S indicate ____ a.    no signal.

b.  high voltage .

c.  no antenna connection.

d. Other channels locations. 18. The Rayzar Automatic antenna can ___ a. auto-find the satallite.

b. auto-program the TV’s.

c. auto-find off-air channels. d. Auto display the guide.

19. The coax port on the dome should point____ a. to the front of the RV.

b. to either side of the RV. c. to the rear of the RV.

d. Any direction is acceptable.

Test Booklet OTA Antenna Test

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Winegard Company • 3000 Kirkwood Street • Burlington, IA 52601 • 1-800-288-8094 • Fax 319-754-0787 • www.winegard.com Printed in U.S.A. ©2012 Winegard Company 2/15 Winegard, RoadTrip, Mission, TRAV’LER, Carryout, Pathway and Rayzar are registered trademarks of Winegard Company. DIRECTV is a registered trademark of DIRECTV, LLC. DISH is a registered trademark of DISH Network L.L.C. Bell TV is a trademark of Bell Canada, Inc. Shaw Direct is a trademark of Shaw Satellite G.P. Disclaimer: Although every effort has been made to ensure that the information in this document is correct and complete, no company shall be held liable for any errors or omissions in this document. Information provided was accurate at time of printing.